Customer Reviews for U-Haul Moving & Storage of Westchase

2,640 reviews

2890 W Sam Houston Pkwy S   Houston, TX 77042
(24 hour access - outside units and designated interior halls only)

(713) 785-3889

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 785-3889

2890 W Sam Houston Pkwy S
Houston, TX 77042
(24 hour access - outside units and designated interior halls only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

CARNESSIA W. 
Rating:
5.0

All three store employees were very helpful when I came in to rent a storage and 10' truck. Process was smooth and could not ask for a better experience.

SIDNEY W. 
Rating:
5.0

Customer did not leave a comment.

anna W. 
Rating:
1.0

Trucks should be serviced regularly. My truck had alerts all over the dashboard. The door lock where you load your items was almost rusted shut. I put more gas in the tank that I should have and the worker swore I did not overfill the tank. This has happen to me twice at this location.

Marice G. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

DASHIARA M. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

La persona que me atendio hizo todo lo posible para darme un buen servicio.

carlos F. 
Rating:
3.0

Give complete and accurate details on what a person spending so that they are prepared don't hit them with surprises and extra cost that's not right and it's expensive

Marlon J. 
Rating:
5.0

Thank you

Ignace T. 
Rating:
5.0

Customer did not leave a comment.

Chioma O. 
Rating:
5.0

Customer did not leave a comment.

Lorna S. 
Rating:
5.0

Customer did not leave a comment.

Judith Galloway B. 
Rating:
5.0

Very detailed

christina J. 
Rating:
1.0

The uhual I rented had roaches

Dion W. 
Rating:
5.0

Great experience and quick. No hassles. Amazing guy at the checkout was very helpful

Jenae B. 
Rating:
5.0

Nice gentlemen and lady

KEISHA G. 
Rating:
5.0

Customer did not leave a comment.

sasa p.  |  Overall Experience 
Rating:
5.0

Thank you Joe for going over and beyond to get me in last minute!

Jimmy I. 
Rating:
5.0

Customer did not leave a comment.

Lashea T. 
Rating:
5.0

Customer did not leave a comment.

Mariah W. 
Rating:
5.0

The worker from this morning was so nice. I appreciate all he has done

edith F. 
Rating:
5.0

Nothing much just keep improving

guy K. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

The small storage I've rented for years were broken into and items were taken. The door frame was poorly designed and could not have prevented any simple kick-in or easily bending of sheet metal to compromise the lock.

Sam L. 
Rating:
5.0

Parking lot too small for 20 foot truck to pull in from access road.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christapher M. 
Rating:
5.0

Customer did not leave a comment.

David V.  |  Overall Experience 
Rating:
5.0

Excellent Customer Service, Thank You

Maribel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jada C.  |  First Impressions 
Rating:
5.0

Give discount

VINCILE W. 
Rating:
3.0

I requested a van but got a beat up dilapidated truck with no sun visors, no way to secure the driver's door, which kept flashing at me that it was open, and no shocks or springs. I couldn't adjust the seat to my size of 5'1" which is precisely why I need a van. It was a safety nightmare using that vehicle and it should be taken out of service. I was told that I could get a van on Sunday morning or they would get one but that was not the case at all. I own rent houses and am a single woman so I have probably given this location alone at least $700 worth of revenue since January but this is the last time I will use this or any UHaul. They are nice but they don't treat long term customers accordingly. I will go somewhere else and tell others to do the same. Signing off to go to Yelp now.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Jezer A. 
Rating:
4.0

Customer did not leave a comment.

Adetokunbo A. 
Rating:
5.0

Customer did not leave a comment.

ROLANDO M. 
Rating:
3.0

The levator was not operating and had to move from the

Danny V.  |  Overall Experience 
Rating:
5.0

It was a smooth and easy process checking in and out. Thank you

Rebecca M.  |  Overall Experience 
Rating:
4.0

The staff was very helpful and very nice. Helpful and friendly. Thank you for helping me.

latanya c.  |  Overall Experience 
Rating:
1.0

Very unprofessional they were all over the place didn't know how to hook up the hauler for my car had me going different places to hook up took me hours to get this move done

MARTINA B. 
Rating:
5.0

Customer did not leave a comment.

DEANNA R. 
Rating:
5.0

Customer did not leave a comment.

TATYANA C. 
Rating:
4.0

Customer did not leave a comment.

NADIA J. 
Rating:
5.0

Great and reliable place

GABRIEL C. 
Rating:
5.0

Drop off/storage location was overall great!! The gentleman that helped us out was super!!

Joe W. 
Rating:
5.0

Customer did not leave a comment.

sasa p.  |  First Impressions 
Rating:
1.0

Never because I didn't even use the truck I rented it and found out I didn't have to bought it right back and I got charged 78.00 for nothing but I won't rent no more

LAQUE B. 
Rating:
1.0

Customer did not leave a comment.

BINTOU M. 
Rating:
5.0

N/A

Damiao L. 
Rating:
5.0

Customer did not leave a comment.

KATHY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIM G.  |  First Impressions 
Rating:
5.0

Great customer service. Mr Joe Lewis is a great representative of U-Haul. You're company is lucky to have him working with you.

Laurence C. 
Rating:
5.0

Customer did not leave a comment.

LEAH CORY W. 
Rating:
5.0

Customer did not leave a comment.

LESLIE S. 
Rating:
1.0

Customer service was absolutely trash. Idk his name but he shouldn't be front desk.

Shelby B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

LINO B. 
Rating:
4.0

While customer service was great - the items I reserved online were not available at this location (furniture pads, utility dolly, and the rentable packing bins). We were given an appliance dolly on hand and I went out of my way to another uhaul center for the packing bins. I think these shouldn't be made available online if they are not in stock at the location we are picking up equipment and the truck rental from.

Clarissa C. 
Rating:
5.0

Customer did not leave a comment.

LYNN KAREEN S.  |  First Impressions 
Rating:
5.0

Great experience. I talked to Amanda to set up appointment. She was amazing and patient.

OLAYINKA TOSIN S. 
Rating:
5.0

Everything was great

ELLA B. 
Rating:
4.0

Customer did not leave a comment.

jade B. 
Rating:
5.0

Great service

PHYLLIS M. 
Rating:
3.0

The manager was great. Great attitude, great customer service. Patient. I do not remember his name but he had blonde streaks in his hair. Very nice.

KAZMIN L. 
Rating:
5.0

Customer did not leave a comment.

Darwin A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ursula S.  |  Overall Experience 
Rating:
5.0

I was very satisfied. The agents were very professional, and friendly. I will definitely recommend the facility to friend, and family members. Thank you.

Fatou G.  |  Overall Experience 
Rating:
5.0

The truck could've been cleaner. There was some dog hair in the truck, which didn't bother me. I just didn't want to be blamed for it when I dropped it off. The customer service by the two gentleman was great. They're were really nice. Younger man and an older man. I would definitely recommend.

Shannon S. 
Rating:
4.0

Customer did not leave a comment.

Winchell T. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA J. 
Rating:
5.0

Customer did not leave a comment.

MARIA E. 
Rating:
5.0

Very pleased with uhaul storage, that been around for years and I been using them for years. Yes I will recommend them 🙂

Johnny M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C. 
Rating:
5.0

Excellent service love that

JUMA G. 
Rating:
5.0

Drop box

MUDAHER S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Customer service was really great simple easy in and out would definitely recommend this location !

Kelly J. 
Rating:
1.0

My unit A339 was broken into and they stoled all of my belongings!! I made my payments on time!! I’m not happy about this at all!! I didn’t pay my money for my things to be taken from me!!! This is considered very poor business and service!!!! This is not acceptable and something need to do done or I will take this to court!! I have proof, witness and pictures to back my case up!! Will need recommend this facility to no one!!!

Cicely F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALGENON B. 
Rating:
4.0

Nothing

MARLON J. 
Rating:
3.0

Customer did not leave a comment.

LUIS R. 
Rating:
2.0

I was given a bad truck at first. Had to take it back and get a new one. I was screwed over in mileage and gas replacement. I was not give gas credit even as I was given a truck on empty. This was not a good rental. Poor service.

MORESE G. 
Rating:
1.0

We found out an hour before pick up that we were required to drive twice the distance in order to pick up our 9 foot van, by the time we got it back we weren't able to actually use it and had to return it. We had also ordered a dolly and furniture pass that were never put in the truck we picked up. I won't be returning to U-Haul anytime soon.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN M M. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

The only problem I had was returning it.Doing the return was very stressful I tried to sent those pictures and it kept making me do it over and over again. I had gotten to the point that I was going to take truck home and wait until the office opens to return it. I do not like the returns after hours.

SANTTINA W. 
Rating:
5.0

Every employee there was very knowledgeable and helpful in my process of renting a truck. I've rented there in the past and received the same helpful treatment.

GERALD G. 
Rating:
5.0

Customer did not leave a comment.

QUEDETRIA ASHLEY H. 
Rating:
1.0

I fell on hard times and got behind on my unit I was told by a manager that I could sign a agreement and pay to keep my storage and gave him the date I would come in and he approved it. Only to get a call from a lady saying that I couldn’t and my unit was being sold despite what me and the manager had agreed on. And I literally lost everything I owned. I think that was unfair

LACHASATIE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLYSON N. 
Rating:
5.0

Customer did not leave a comment.

MAHESH B. 
Rating:
5.0

Customer did not leave a comment.

KLIFF R. 
Rating:
5.0

Customer did not leave a comment.

Shaleeta M. 
Rating:
5.0

Customer did not leave a comment.

Sountong K.  |  First Impressions 
Rating:
3.0

Have a better customer service.

OUSSAMA A. 
Rating:
5.0

Customer did not leave a comment.

levi s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMERON P. 
Rating:
5.0

Thanks

JAMES E. 
Rating:
5.0

Quick service very nice associates

SHAUNDRA B. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS G. 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
5.0

I dropped off the truck but I would like to receive my invoice.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
4.0

Will use this location in future

MONET H. 
Rating:
5.0

Great service

SONTIEL C. 
Rating:
5.0

Customer did not leave a comment.

ABHAI T. 
Rating:
5.0

Customer did not leave a comment.

Latoyia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vivana a.  |  Overall Experience 
Rating:
5.0

Serve snacks 😊

Charlotte S. 
Rating:
5.0

Customer did not leave a comment.

Ruby K.  |  Overall Experience 
Rating:
2.0

Staff was not friendly didn't greet me when I walked in didn't ask Me if I needed help or what I was there looking for on my visit to the store

Jeannette V. 
Rating:
5.0

Customer did not leave a comment.

JOHNSON K. 
Rating:
2.0

The young man who works there was rude, insolent, and argumentative. This occurred twice - when I went to rent furniture pads and when I went to return them the next day. When I went to rent the furniture pads, an older gentleman had to help me because the young man didn't know how to cancel the receipt that did not show my right last name. His response was to confirm that my first name was correct, which I acknowledge three times but that was not the issue - it was the last name that was incorrect. He said it must be a typo, he didn't type it, and he couldn't change it. Then he told me I had to "move" to the other counter and wait for the older gentleman to take care of me. As I was putting back my phone and ID and paperwork, it was not fast enough for him and he told me to "move" again. When I went to return the 12 pads the next day, I brought in six the first trip and he told me that I had to fold them (which they were), put them in a plastic bag and tie the bag or I would be charged extra. I asked him to print out the receipt I was given the day before so I can see where it stated that they had to be placed in a plastic bag and tied. He had a small phone and said he was going to print it out. I waited and he said he couldn't print it out and that I had to wait for "Joe" - it was 9:40AM and I told him that I had to be at work at 10:00 would he just check the pads in so I can be on my way. He said no he couldn't and that I had to wait. I asked when "Joe" was returning and he said he didn't know. I asked what his name was and he just walked away, I asked again and he did not answer. I saw some business cards and called "Calvin" who came and took care of me. It was ridiculous! I will not return there to rent a truck that I need in a few weeks just so that I do not have to deal with the young man.

Evelyn V. 
Rating:
5.0

Fast in and out service with friendly people, you can't ask for more!

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

This location that I rented the truck from keeps charging my card for random charges. This is ridiculous

SAMANTHA M. 
Rating:
5.0

Check in was easy and return was even easier. No hidden fees and everyone was so nice

YVETTE F. 
Rating:
5.0

Customer did not leave a comment.

RAMSEY R. 
Rating:
4.0

Customer did not leave a comment.

Tonya gipson C. 
Rating:
5.0

Everything was perfect. Great service.

WILLIAM A. 
Rating:
5.0

Reggie was very helpful and knowledgeable.

KYRA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Great service

CESAR M. 
Rating:
5.0

Everything was very exceptional, from the team members to the equipment.

JACQUELINE T. 
Rating:
2.0

Hiring people who knows your policies

Carwin B. 
Rating:
5.0

The customer service was great . The people working there were friendly and helped me with the entire process .

ASAD A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ashley l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ramesh M.  |  Overall Experience 
Rating:
4.0

On the day of moving out of my storage someone left the funk of raw personal stintich Of their low body in front of the storage I once had I was sore embarrassed when the movers smelt it and made comments about it not being a black but continue voicing words all thru the moving....... Of they were all man

cheryl j.  |  Overall Experience 
Rating:
4.0

Unit was clean and ready for me when I got there. Online check-in was simple and easy to understand. The only improvement I would suggest is cracking down on the gate usage. There was almost a free-flow of people entering without codes or access cards.

Bradly G.  |  Online Move In 
Rating:
5.0

Great place anything and anyday. Wonderful and the best management I can verge for and friendly Manager. I will always work with U haul and also recommend to friends. Thank you for taking care of my properties.

kingsly o.  |  Overall Experience 
Rating:
2.0

This was an interesting trip. I initially used this storage unit because it was the only one open at the time in my area. I got there at opening time, and the 2 attendants were already overloaded. Only one person appeared to be able to operate the computer, and from what I heard the system was down. Once it was my turn, approximately 30 minutes later, I rented a unit on the midway. My movers had already arrived to fill the unit. When I went to inspect the unit, it already had a lock on it. I was told that the staff could do nothing about the lock. This resulted in unnecessary delays to the access to the unit for my movers. Upon notifying the main attendant, Joe, found another unit. For my troubles, he offered the first month rent free. By this time, my credit card had already been charged for the unit. I asked the attendant what they would do about the charge, and he said that I had a credit. I took his word on good faith and left my items in storage. Thinking I would still have the account credit. 14 days later I need to remove my items, and there is an unrented U-Haul van in front of the doors to get to my unit. When I told local management, they said they could not move the truck. This resulted in unnecessary delays to the access to the unit for my movers. When I went to close the account, and explained my situation. I asked about the credit, and the attendant said I would need to come back when the manager was there. I came back another day, the manager appeared to be there. He tells me that he sees the notes of what happened, but he does not see the credit to the account. I decided to close the account. As the manager checked on the unit, another attendant tells me to call the corporate number, as there is nothing they can do for me. I called the corporate number, and described my situation. They apologized and said that they would contact the manager to find out what happened. Corporate tells me that the manager would call the attendant that made the promises, and get back with me that day. It has been over 24 hours and I have not heard from the Corporate or local manager. I would like the promise of the first month free to be honored and I would like the unit cost to be returned to my account. The delays to my moving company is worth that much.

JAMES S.  |  Overall Experience 
Rating:
3.0

It’s SO creepy inside! It’s an older building, so it’s not surprising that there are creaking sounds. However, that, coupled with lights that only come on as you move through the building, and that leaves the hallway behind you and further ahead of you so very dark, was just too much for me. I didn’t feel safe.

Stephanie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank H.  |  First Impressions 
Rating:
5.0

Mr. Calvin, Carl and all the staff were very professional and very helpful. I will recommend this location to others.

ZELLORIA J.  |  Overall Experience 
Rating:
4.0

After looking at the selected storage unit I noticed the overhead door is only about 90” tall. The orange facade above the door creates the look of an opening closer to 9 ft tall. If it were actually about 9 ft. tall it would make loading and unloading my item a lot easier and faster. One of the door tracks is very loose near the top of the track and the door comes out of the track. The mounting bracket is bent and should be straightened out or replaced. We will see how the maintenance man handles this this week.

Lee F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paula R.  |  Overall Experience 
Rating:
3.0

Got billed twice after move out. Still waiting for my second refund

NICOLE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yarissa Elibeth V.  |  Overall Experience 
Rating:
5.0

MY STORAGE FACILITY WAS VERY CONVENIENT AND WELL LIT FOR WHATEVER TIME I WAS THERE. THE STAFF WAS VERY FRIENDLY AND ASSISTED ME WITH QUESTIONS OR CONCERNS VERY RESPECTFUL AND IF POSSIBLE WILL USE THEM AGAIN WHEN I NEED TO STORE ITEMS AGAIN.

CARROL F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenneth h.  |  Overall Experience 
Rating:
5.0

El personal muy eficiente y amables muy excelente experiencia ❤️

Claudia N.  |  Overall Experience 
Rating:
5.0

Overall service was phenomenal!

TRAVIN G.  |  Overall Experience 
Rating:
2.0

I was trying to save my storage. Pandemic hit and it was fees on top of fees. I received a call about making a payment called the same day. It rung until it rolled over to the call center and never received a call or a letter or anything. This was a horrible experience and now i have none of those things anymore. Call to see what can be done and they seem to have an attitude all the time.

Jackueline S.  |  Overall Experience 
Rating:
5.0

Cube Storage at 2890 Sam Houston PkWY S is the best as it get.

PAUL D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leann B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amber B.  |  First Impressions 
Rating:
5.0

BLACK MAN working there on May 2nd 2021 is the BEST EVER. He is SUPER SWEET, PROFESSIONAL, PATIENT, KIND, and SERVICE US EXCELLANT. We are so sorry we don’t know his name.

Kristi N.  |  Overall Experience 
Rating:
5.0

The guy i found In reception on Monday 26 April 2021 at 4pm was nice and helpful ( i don’t remember his name). We went through all paperwork and he explained me well the process.

Anouar M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sanders K.  |  Overall Experience 
Rating:
5.0

Calvin helped me out alot with the storage and moving with giving me good quality info and he made everything more easy

Mikal H.  |  Overall Experience 
Rating:
5.0

Darius and the general manager woman went beyond service to help me and I appreciate them very much.

MARIANNE E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kwasie a.  |  Overall Experience 
Rating:
4.0

Staff was friendly knowledgeable and efficient.

ZELLORIA J.  |  First Impressions 
Rating:
5.0

Joseph showed me a unit and saw there was some type of kiquid spilled on the ground so he immediately gave me another unit that was clean and ready. He was very helpful and nice.

AYANA J.  |  Overall Experience 
Rating:
5.0

Manage was very nice ,and acomadating .I really enjoyed my experience.Will be using the everytime.

eddie h.  |  First Impressions 
Rating:
5.0

Joanne has a very clean, extremely well maintained facility. I rented from this Uhaul facility for 8 months, I never once saw inoperable security equipment nor trash around the property. Joanne and her husband are wonderful and kind, which makes perfect sense as to their choices in choosing the team they surround themselves and their customers with. Excellent location and I tip my hat and two thumbs up for curb appeal!! Never thought I would say that when speaking of a storage warehouse facility. If you need a storage space this is your place!!

Vinita P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARIUS JERRON H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon a.  |  Overall Experience 
Rating:
5.0

never had problems or bad service while being a customer at Uhaul

DARIUS JERRON H.  |  First Impressions 
Rating:
5.0

Joan is amazing. Friendly team.

tiffany e.  |  First Impressions 
Rating:
1.0

I had such a bad experience that I ended up cancelling and went to Public Storage and rented with them. Public Storage system was seamless and cheaper for a larger unit than what I was going to rent with U-Haul.

Lourdes G.  |  Overall Experience 
Rating:
1.0

I was robbed for everything I own and manager never even got back to me about fileing a claim.She said she did'nt think I could file because there was no evidence of a break in.I can't help that.And that is ridiculous.I am quite sure robbers break in all the time and leave no evidence.She said she'd talk to her supervisor then never got back to me.I was obviously robbed it did'nt even do me any good to have the insurance .When I told her I had 1000 dollars worth of stuff she just said no.Like that was'nt possible.

Debra S.  |  Overall Experience 
Rating:
5.0

Excellent service and well run facility - highly recommend it!

William J.  |  Overall Experience 
Rating:
5.0

Mrs.Joann was an amazing person, did everything she could to convince me that was the place for me to store my belongings! Didn’t have the storage size I needed but she made it work! Very pleased and highly recommend

Jonathan G.  |  First Impressions 
Rating:
5.0

Smelled a little like urine and smoke.

Sonny C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonny C.  |  First Impressions 
Rating:
5.0

Outstanding Customer Service! Property, Units & Vehicles always very clean. Highly recommend Thank you

Sandra C.  |  Overall Experience 
Rating:
5.0

Great service, very knowledgeable staff.

Ken E.  |  First Impressions 
Rating:
5.0

I'll be back

Thomas L.  |  Overall Experience 
Rating:
5.0

Joanne was amazing extremely helpful and professional. i will recommend uhaul to all:

Kristopher S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly Y.  |  Overall Experience 
Rating:
5.0

Just exceptional! storage and teamwork at location

Gery W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James V.  |  Overall Experience 
Rating:
5.0

I used the storage unit for a couple of months and i never had any issues. They were very helpful and helped make my moving out process easy.

Shade J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Erin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Great management!!

Gery W.  |  First Impressions 
Rating:
5.0

Keep the good work guys. And thanks The Rifas family.

Wilfredo R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Joanna is the best

Stephanie C.  |  First Impressions 
Rating:
5.0

The lady was very nice and I will recommend to family and friends.

LAWRENCE DANTE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allyson N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy B.  |  First Impressions 
Rating:
5.0

Joann was awesome and extremely helpful.

Kristopher S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
4.0

the light would not come on in our unit.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ada Violeta N.  |  Overall Experience 
Rating:
5.0

Mrs. Joann was excellent very professional.. Yes! I would recommend any of my friends to this U-Haul.. Mrs. Joann was so professional. This is how you treat the customer ... and may GOD Almighty bless her & her family ..once again thank you..

Alvin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

The employees are a blessing in the manager is an answer to my prayers. Professionalism and customer service were exceptional. The people that work here are not only hard workers but good genuine hearted Americans and that alone speaks volume!!! U-Haul is not just a business it’s a business that cares!!!

Demacio J.  |  Overall Experience 
Rating:
5.0

Staff are motivated and friendly. This is a secure and well managed facility. Added security measures ensure that entry gate and elevator access are linked. Only issue is long term budget impact - rent is month to month and rent increases can and have occured with little advance notice. The last increase labelled as "nominal" was in fact 7%. All in all, given that only 2 increases occured during the 20 years I rented, the experience was reasonable.

STANSBURY D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

laquita c.  |  Overall Experience 
Rating:
4.0

I would use again.

Greg G.  |  Overall Experience 
Rating:
5.0

The managers and staff were great!

Penolope K.  |  Overall Experience 
Rating:
4.0

The current manager is so kind and friendly. Wish she was there all along.

Irene E.  |  Overall Experience 
Rating:
4.0

checking in on a one way, I was disappointed that the on site person suggested I call the 800 # which I did then, after a 10 minute wait online, was told that I needed to call scheduling to check in my one way..... what the heck is that about UHAUL. For god sake. please correct that broken process... after a 12 hour day of packing, driving and unloading in 100 degree heat I don/t need the run around from a person on a phone or in the office.

Robert M.  |  First Impressions 
Rating:
5.0

I have seldom worked with an organizations people as friendly and as helpful as JoAnn and her entire staff. Thank you for putting them in place.

M M W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kierra F.  |  First Impressions 
Rating:
5.0

U-Haul was quick in finding a truck same day at a convenient location. Picking up the truck and returning it was easy.

Guadalupe S.  |  First Impressions 
Rating:
3.0

Facility is great, just some of the folks who work there need to remember it doesn't hurt to be nice and courteous to the customers.

LORRAINE R.  |  Overall Experience 
Rating:
5.0

The associates were very friendly and helpful.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaToya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN B.  |  Overall Experience 
Rating:
5.0

The owners were tremendous and really care, and most staff very helpful yet some front desk staff could benefit from some customer service classes yet I commend them working in today's environment of covid. I will say I am disappointed in uhaul for not bringing down prices at all, and I called to ask. I moved to Proguard and hav an alarm on my unit and provided a lock for free, and pay half the price of uhaul. I recommend uhaul consider safety and business practice of Proguard and do some changes. Thanks for storing my belongings for 3 years, Phillip

Phillip L.  |  Overall Experience 
Rating:
2.0

The unit above my unit (a029) is leaking something oily and it got on my furniture and it will not come out.

JANEE monique S.  |  Overall Experience 
Rating:
5.0

Great facility. Met our needs and exceeded our expectations.

Jan B.  |  Overall Experience 
Rating:
5.0

Staff act as though he was tired but got the job done

frederick d.  |  First Impressions 
Rating:
1.0

when I signed up to rent the unit i gave my banking info for auto draft payments. the first payment went without hick up. the second payment i got a notice i was late so i called and gave me banking info again they made the payment. every month forward i would get an email of a late fee assessed and would have to go online to pay my rent payment. i set up auto payment every month and it never would auto pay. for 6+ months i had to pay more than $50 in fees because of their payment system never working and them not notifying me of the payment until after the fees were put onto my account. i finally got fed up with it and moved my stuff out and cancelled my unit. would I recommend this place? no unless you pay for the unit 12 months at once.

Timothy P.  |  Overall Experience 
Rating:
5.0

Nice and professional staff. They were helpful to me.

MICHEAL P.  |  Overall Experience 
Rating:
5.0

The young lady (w glasses) was great! When I came in to ask about storage, I asked her, her name because I noticed how much of a professional she is.

regine d.  |  First Impressions 
Rating:
4.0

Nothing to report

Denise Marie H.  |  Overall Experience 
Rating:
5.0

It's was awesome.

JANEE monique S.  |  First Impressions 
Rating:
5.0

The entire experience, from rental to check out, was quick and painless.

Paul G.  |  Overall Experience 
Rating:
5.0

Wow! Great customer service! Efficient! Thanks Katy

Agnes H.  |  Overall Experience 
Rating:
4.0

The Gentlemen I worked was very helpful and took care of all in the best time possible. My only suggestion would be to have two people working to cut down on long waiting times.

Steven M.  |  First Impressions 
Rating:
5.0

Had the storage for six years . Never had a problem

JOSHUA JAMES T.  |  Overall Experience 
Rating:
3.0

I was blocked to access the storage on the 3rd even when my contract run to the 7th

David M.  |  Overall Experience 
Rating:
5.0

Cheryl and Al were awesome! They were such a great help with getting us into the right unit! Amazing customer service and genuinely nice people! Storage unit was very well maintained!

Jehsi M.  |  Overall Experience 
Rating:
5.0

Joe is a very knowledgable subject expert in U-haul products and an outstanding customer service professional.

SARAH AMELA L.  |  Overall Experience 
Rating:
5.0

Ok thanks again

PATRICIA W.  |  Overall Experience 
Rating:
5.0

Excellent Service and Very Courteous Staff at this Location!

Satyajit S.  |  Overall Experience 
Rating:
5.0

Wonderful personnel who help in every way.

Donna Jean C.  |  First Impressions 
Rating:
5.0

Cheryl was the best.

Lakeshia B.  |  First Impressions 
Rating:
5.0

Both Al and Cheryl were knowledgeable and quite helpful in selecting and renting a storage unit. The facility itself is clean, looks to be well maintained, and has fire sprinklers.

Kevin B.  |  First Impressions 
Rating:
5.0

The experience at this U haul facility was amazing and the staff was helful and always willing to guide and help where they can . Especially a new employee cheyrl was very helpful. thanks.

tex-linetrade F.  |  Overall Experience 
Rating:
5.0

Great Experience!

LaNesha B.  |  Overall Experience 
Rating:
5.0

The facilities closed early on Sunday night. That caused us pain, for we did not know that. Some areas were 24/7 — we didn’t know that we were in a more restrictive area.

Carl S.  |  Overall Experience 
Rating:
5.0

Everything was perfect. The staff was also very nice & helpful.

Brandy W.  |  Overall Experience 
Rating:
5.0

Very pleasant staffs and awesome customer service

Hau L.  |  First Impressions 
Rating:
3.0

Customer service really counts. Your employees made me feel like a burden instead of a guest.

PRESTON H.  |  Overall Experience 
Rating:
1.0

Reserved a uhaul & a storage. Location of Uhaul was changed 3x. I went to locate the storage and no one had my reservation. I go up to the location and I had many questions that went unanswered.

Erica N.  |  Reservation 
Rating:
5.0

Very nice staff

SADIE Z.  |  Overall Experience 
Rating:
5.0

Staff at this location is fantastic. Knowledgeable,engaged,fast,patient, great attitudes etc. Honestly I can not remember a services staff that I have used for ANYTHING that was even close to as good.

drew d.  |  Overall Experience 
Rating:
5.0

THANK YOU MARIA AND REGIONAL FOR HELPING ME IN A DARK HOUR IN MY LIFE. GOD BLESS YOU WITH MY SINCEREST DEEPEST APPRECIATION. I LOVE YOU IN THE LORD JESUS CHRIST. THANK YOU. PEACE LAURA B.

LAURA B.  |  Overall Experience 
Rating:
5.0

U have one dangerous habit. We had storage on the second floor. The elevator was occupied for and extended time and the exit doors to the stairs were LOCKED. This is deadly in case of fire.

mary f.  |  Overall Experience 
Rating:
5.0

Really nice folks. Thanks.

dale r.  |  Overall Experience 
Rating:
5.0

Maria and Patrick make this facility hum! They are very customer focused and professional in their approach and attitude. More than willing to help in any way possible and are on top of account always

Paul Anthony T.  |  Overall Experience 
Rating:
5.0

Maria was always thorough, available and understanding. I appreciate their service!

Brittany H.  |  Overall Experience 
Rating:
4.0

NA

YOLANDA W.  |  Overall Experience 
Rating:
5.0

The cleanest storage place I ever visited/checked. I rented a unit at UHAUL Storage Westchase for 5 years. It’s clean, safe and secure. Thank you Maria for your excellent customer service!

ESTELITA B J.  |  Overall Experience 
Rating:
5.0

I rented a space to store my clothes after Hurricane Harvey. The staff was friendly and helpful. The facility was spotless, and I appreciated the security of a gated building.

Susan M.  |  Overall Experience 
No reviews have been submitted for this location.

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