The guy that helped us was incredibly nice! No complaints!Cloye A.
Customer Reviews for U-Haul Moving & Storage of Westminster
Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing I can think of, but everyone was very helpful and friendly. We were in and out for both the pickup and drop off for the utility trailer. Also, Donna was very helpful when I called to push back the pickup time since I was running behind schedule.John B.
Gerorge at this location, is an asset to your company-and should be promoted asapDanny W.
Very much professional and understanding crew. Especially, Mr. Desmond. Thanks a lot for giving me the opportunity to be 'low maintenance' client. The best in town. J. Choi. W290JEONG K. | First Impressions
Customer did not leave a comment.paul S.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Daniel P.
I used Uhaul recommend movers to load and unload my furniture and household goods from the boxes. Although the workers were polite and acted like professionals, for the most part, Mike and Roman who loaded my move made some serious mistakes causing major damage to my coffee table and my dining room table. When Orlando and Jonathan unloaded the Unboxed they found that the tables that were damaged were not wrapped in furniture pads although plenty were available as was shrink wrap to hold them in place. I have told a claim with the insurance company.Judy G.
Friendly staffSTANLEY S.
Overall we had a good experience staff was professional and friendly The facility is very clean and nice and cool in the AC which made a world of difference I would definitely recommend this to family and friendsCANNIBIS N. | Overall Experience
There's nothing I can say to help you improve! All I can say is Nick and Dan and Greg were awesome they deserve a raise! Their professionalism was awesome! the whole experience was just amazing, considering it was such a stressful move! I needed the truck longer than I thought and they were so helpful! Thanks for being so understanding..... because otherwise I would've probably had a nervous break down. Thanks guys! Sincerely, Jillaine Vanhoevenjillaine V.
Over all we had a good experience, the staff were professional and friendly. The storage facility was very clean and well managed and also nice and cool from the AC which made a world of difference as we were loading up the storage unit.CANNIBIS N. | First Impressions
As this 15' uhaul was the only ones available in town, I wish it wasn't infested with coakroaches. we killed and sprayed the back trying to keep our stuff safe but with our timeline and moving things we couldn't afford setbacks.Ron T.
Customer did not leave a comment.Jack S.
Everything was great or able to pick up the truck and the timely manner were able to drop it off and it wasn't too expensive thank youElizabeth T.
Customer did not leave a comment.Douglas G.
Customer did not leave a comment.JEFFREY C.
Customer did not leave a comment.Brian S.
This was the best rental experience I have ever had and the reason was simple - Daniel, the general manger is amazing! Knowledgeable, helpful, courteous, and funny, Daniel made the whole experience fun and enjoyable!!Bruce W.
Customer did not leave a comment.Edwin D.
Customer did not leave a comment.William B.
Got the dirty truck with bad smell. Just have inspection for equipment only before I leave. Return the truck and be applied charged for cleaning fee for bad smell by previous renter.BaoSon P.
Great service.BENJAMIN S.
Customer did not leave a comment.Perry C.
Customer did not leave a comment.Jason N.
everything was great! Everybody was friendly and helpful and made it a very pleasant experience. I would definitely use this place again.MIchael M.
Customer did not leave a comment.Jeff M.
Nick was very friendly and helpful. Great customer service!Eric A.
Nicholas was one of the best employees I have encountered anywhere. Super friendly, professional and funny! Didn't think I could have a great experience returning a vehicle but he made it enjoyable!Nicholas D.
GreAt swrviceJose M.
Customer did not leave a comment.Hugo P.
The people that work at this location were very friendly and helpfulNicholas M.
Very helpful, great attitude and quickly checked outCHRISTOPHER B.
Overall, right now the store appears to be finding it's groove, far cry from a year ago or so, Turn over time with customers is a100% better, I think the store is doing well.Tony L.
Customer did not leave a comment.Jose P.
Agradecido con el servicio prestado, su personal muy amigable y profesional en su trabajo. Gracias por todo.Edwin D. | Overall Experience
Stuff here has always been friendly & extremely helpful. I'll continue to use this location in the future. Thanks so very much!Rosemary H.
All around great staffMICHAEL S.
Staff was amazing and it was extremely clean and well maintained.Samantha E. | Overall Experience
Well staffed, friendly, and helpfulHAAKAN S.
Customer did not leave a comment.Curt G.
Customer did not leave a comment.Lenny A. | Overall Experience
When I arrived there was a discussion with a customer about sub par service he had received. Manager handled it well and asked if I could hold on a few extra minutes while he worked everything out. Few minutes later he apologized and hooked me up with what I needed and the other customer left very satisfied. Job well done.👍🏻Robert R.
Customer did not leave a comment.Ronald J.
Customer did not leave a comment.william B.
Customer did not leave a comment.Quang V.
Truck ready when I arrived with the staff courteous, professional and very efficient. Return was lighting fast.Highly recommend this location.Sandra O.
The gentleman who I initially checked out the truck had awesome customer service. He was enthusiastic and had an excellent demeanor about to keep everyone calm since he was the only one at the store. Please hire more quality people like him. When I checked the truck back in, it seems like all the people working there also had a positive vibe to them. Excellent locationAdan G.
Employees are always so helpful and friendly. Definitely make renting a uhaul easy. I usually rent about 2-3 times a month and it's always so easyGenevieve G.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.Alan T.
Make better price quotesEstela V.
Customer did not leave a comment.Mazouz A.
They were perfectDawn H.
How the front should be run by people who don't work the yard.Rachel S.
Customer did not leave a comment.lisa M.
Customer did not leave a comment.STANLEY H.
Customer did not leave a comment.Richard C. | First Impressions
Customer did not leave a comment.genevieve G.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.MOHAMMAD A.
Customer did not leave a comment.MOHAMMAD A.
Customer did not leave a comment.MOHAMMAD A.
The best staff of any uhaul companieslarry M.
Very helpful staff. Actually surprised that your boxes, tapes and hitch accessories are reasonably pricedBarry R.
Thank you!Jeannine J.
Equipment ordered was not available where I ordered it.LARRY R.
Personal very roodmartin M.
Customer did not leave a comment.STEPANIE R. | First Impressions
Customer did not leave a comment.MICHAEL S.
Nothing customer service was great.Samuel S.
Customer did not leave a comment.carolina R.
Customer did not leave a comment.patrick W.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.Phi T.
As isKenny M.
Waited 1 hr to get my reservationRichard C.
good service an fastFrancisco R.
Customer did not leave a comment.Mercedez F.
Customer did not leave a comment.Sharon S. | Overall Experience
Customer did not leave a comment.Anthony E.
Customer did not leave a comment.Tammy H. | Overall Experience
Great crewROBERT P.
Customer did not leave a comment.kirsti S.
Customer did not leave a comment.Michael M.
I had to come to this location because the other location was not able to accommodateâ€¦. The staff were nice and friendlyâ€¦. Thank you I had to dump used , broken furniture and like always U- haul comes throughâ€¦.Deborah G.
Customer did not leave a comment.Orlando A.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.Curt G.
I rented a gmc cargo van. I inadvertently left my keys in the van, not knowing that the van had an automatic lock system. I went back to the facility to request another key, they did not have another key. Which I found unexcusable, I was told that I would have to call from my phone and request road side assistance. Which I did, they came and unlocked the van, I took the van back to the facility. And they promptly charged me $100 for a lost key. Which I returned the key so I'm assuming they are charging me for road assistance but that's not what the receipt says. It says lost key.Eloy E.
Customer did not leave a comment.HUGO P.
Everything was good. Staff met all needsLEEANA M.
Westminster service was awesome. Virginia service was awesome. you guys rock. Thank you!Susan T.
They where fast to check me in. If I ever need to rent a truck or anything I will go there. Thank you for the great service.Darrell M.
Customer did not leave a comment.emily C.
The manager at the location is very helpful, one thing is most everytime I come in there,there is no one to be found to assist me in payment for my storage units or to rent a truck for moving.Bradley J.
Customer did not leave a comment.CHARLES B.
Customer did not leave a comment.Mercedez F.
Customer did not leave a comment.jae K.
Hire more staff. There weren't enough people available at drop off.Jason H.
right there to helpdavid L.
The team member at the store went out of his way to help me and get the trailer all setup. It was a great experience and I am thankful for his help.Joshua J.
Customer did not leave a comment.James W.
Customer did not leave a comment.Tyree B.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Han Choul R.
Customer did not leave a comment.Ray R.
You guys save my day. Many thanks!Sky N.
Nothing this team at this location is the best uhaul store I have ever dealt withCesar R.
Thank youKai D. | Overall Experience
Customer did not leave a comment.scott f. | First Impressions
Very helpful personal Greg is very nice person and has excellent working ethics We appreciate itRoy R. | First Impressions
This is unbelievable, I called uhaul and reserved a unit big enough for our! 2 bedroom apartment, when we got there the Mamager said we can’t rent it here. And I was asked to leave with no reason why. I now have lost everything that was in my apartmentjoseph c. | Overall Experience
I am very satisfied and will definitely use Uhaul storage in the future!vonda b. | Overall Experience
Most helpful customer care by an employee in a really long time! Thank you, daniel for making my decision to use the storages at U-haul instead of somewhere else, so easy!!!Janna P. | First Impressions
Dan was absolutely amazing! He helped us at every turn as did Greg! Any questions or concerns we had they were on top of it! I will absolutely go back to this uHaul all the time!Bonnie Z. | Overall Experience
Dan is awesome. Thank youTYLER S. | Overall Experience
No one was trained and no one knew what they were doing.ALEJANDRO L. | First Impressions
Customer did not leave a comment.Bruce T. | First Impressions
Customer did not leave a comment.eric b. | Overall Experience
I think Dan manager and all the rest of the employees were above excellent you couldn't ask for better. I definitely would and will recommend this uhaul. Thank you so very muchGayle C. | Overall Experience
Customer did not leave a comment.JOSE R. | Overall Experience
Daniel made uhaul storage easy and was extremely friendly. He always helped me with any questions I had. The place is always super clean. The whole team is extremely reliable. Amazing workers here.ESMERALDA S. | Overall Experience
Customer did not leave a comment.Michael D. | Overall Experience
When I showed up to move in after reserving my unit the Uhaul team gave my unit away. I called two days before my move-in date to make sure everything was good. I was told by customer service it was all mine and ready. I ended up having to pay $60 a month more for a larger unit I did not need. The manger Dan never followed up and was rude. I would NEVER recommend this place. I'm upset with the service and lack there ofLindsey P. | Overall Experience
Customer did not leave a comment.JESSICA V. | Overall Experience
Customer did not leave a comment.Molly C. | Overall Experience
Great everythingJames Q. | First Impressions
Customer did not leave a comment.consuelo c. | First Impressions
The manager here goes above expectations to make sure you're satisfied, very helpful and friendly. THANK YOU!Stephanie R. | Overall Experience
Great customer service makes this location so likeable, the Manager "Dan" he is the best!. Moving? Storage?.... this is the right place👍nelsy l. | First Impressions
Nice friendly serviceCHRISTOPHER A. | Overall Experience
Constantly getting accidentally removed off the system without being notified saying I had left the unit when I indeed didn’t. Have had this happen 3 times now and they offer a free month every time but the question is why am I getting removed with a reason.Blanca D. | Overall Experience
La tarjeta de acceso, no funcionó bien.Maria R. | Overall Experience
Completely satisfiedStephanie R. | First Impressions
Customer did not leave a comment.DALE W. | First Impressions
Customer did not leave a comment.DALE W. | Overall Experience
Took 45 minutes to check in and only one person was working on the weekend. My movers literally moved my whole storage when I was waiting in line for get uhaul. After I returned my uhaul it was another 30/40 minute wait to return equipment and I saw the same people in line when I left. This is a billion dollar company why isn't there a more efficient way to get vehicles. At enterprise rental you literally check in at kiosk and get vehicle within minutes. I was talking to other customers in line and they said this specific uhual only one person is always working. Cashier didn't even do a walk around of the vehicle or look at gas and I just turned in keys/closed out storage unit. When I got the bill I was charged for not filling up and insurance around $85.00 that I did not ask for. I took pictures of before and after of gas and sent them to uhaul. Uhaul customer service only reimbursed me because I took photos. If i did not take them they probably wouldn't have reversed the charge.Rochelle T. | Overall Experience
Customer did not leave a comment.Blanca D. | First Impressions
Customer did not leave a comment.Bipan S. | Overall Experience
Customer did not leave a comment.HEIDI B. | Overall Experience
Customer did not leave a comment.Gwen G. | Overall Experience
Thank youTYLER S. | Overall Experience
I would have rated 5 stars, but because it lacked an elevator and I rented a unit on the 2nd floor, having to carry more than 20 containers that were at least 50lb each, made me cancel it right away. I thought there would at least be an elevator to help and make it even more convenient but I was shocked to find there was none. They should have mentioned that there was no elevator before I rented it.SAMYLANIE G. | Online Move In
Customer did not leave a comment.Justin M. | First Impressions
Excellent servicevonda b. | First Impressions
Staff is greatHoward W. | First Impressions
It has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.Leonard T. | Overall Experience
Still waiting on my refund. Moved out on the 6th Saturday and they still charged me for the months rent. I got charged on the 9th but I was moved out on the 6th. No call back or apology or update.francisco h. | Overall Experience
Customer did not leave a comment.Jeremy M. | First Impressions
Customer did not leave a comment.Blanca D. | First Impressions
No Elevator.Jaime D. | Overall Experience
On another note I rented a truck and found it was filthy. I was disappointed and didn’t feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who’s primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.TYLER S. | Overall Experience
We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.anh r. | First Impressions
Customer did not leave a comment.KAMILLE R. | Overall Experience
Customer did not leave a comment.LORENA M. | Overall Experience
Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Thank you.JANNIE F. | First Impressions
I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.Stephen G. | Overall Experience
Customer did not leave a comment.LOC B. | Overall Experience
STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress freeKAREN M. | Overall Experience
Outstanding!!!KAREN M. | Overall Experience
Excellent staff membersKAREN M. | Overall Experience
The units aren’t maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.Ezekiel C. | Overall Experience
Customer did not leave a comment.clark s. | Overall Experience
Great place friendly staff. Great serviceLeonard T. | First Impressions
This location is a bit further than others but the staff here has always treated me well.Leonard T. | Overall Experience
Customer did not leave a comment.Abigail G. | Online Move In
Customer did not leave a comment.Sheryl K. | Overall Experience
Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals “Captain Save A Customer “ once again to my rescue. Thanks for being my hero. WhT you do matters!Salina G. | Overall Experience
Customer did not leave a comment.Madeline L. | Overall Experience
Staff went above and beyond to be helpful.Brigit R. | First Impressions
Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessingsjean h. | Overall Experience
Customer did not leave a comment.MARIA DEL ROSARIO M. | Overall Experience
After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster’s storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, “Captain Save A Customer” came to my Rescue. “Dan Desmond” is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. “Dan is the Man” and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you DanSalina G. | First Impressions
Customer did not leave a comment.Sarah T. | First Impressions
Great team. Dan the manager was helpful and professional.James M. | Overall Experience
Customer did not leave a comment.Rafael R. | Overall Experience
Customer did not leave a comment.maria O. | Overall Experience
Customer did not leave a comment.LOC B. | First Impressions
Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.Stephenie S. | Overall Experience
In 5 years the rental fee for my storage unit increased by 70%. A complete rip off.ROD G. | Overall Experience
!TONY P. | Overall Experience
Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!Sally J. | First Impressions
Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.Mohebullah K. | Overall Experience
Would use this facility again if neededCHERYL M. | Overall Experience
UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.Laura R. | Overall Experience
The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+Jeremy M. | First Impressions
Horrible customer service! Service people never pick up the phone. Long lines.roman f. | Overall Experience
Lil under staffed but all went well very happy with da truck I had!adam f. | First Impressions
Everyone was very nice and helpful.anayah w. | First Impressions
Friendly customer serviceTRACEE S. | Overall Experience
The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disableDennis R. | Overall Experience
I will rent again ThanksCarlos R. | Overall Experience