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gary a | Overall ExperienceSelf Storage Units in Westminster, CA, 92683
U-Haul Moving & Storage of Westminster
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Great assist to moving Thank you! Everyone was great to work with.
Russell D | Overall ExperienceParking was blocked by trucks trailers and storage pods, all storage on 2nd floor with no elevator. No gate to secure area, and the card reader system setup was confusing. Customer parking up front extremely limited because many doors taken by uhaul vans and trucks. Hated coming to the facility because of parking issues and the fact I have a bad back and needed to walk up and down with heavy items. Issue with one employee regarding parking to use bathroom due to zero parking Thankfully this location was temporary
JOHN F | Overall ExperienceYour welcome
MICHAEL B | Overall ExperienceI’ll be canceling my unit asap. When I got to the facility with the movers and their truck, I found out that the facility does not have an elevator. This is unacceptable.
Kimberly F | Online Move Inthe person who set me up didn't tell me anything the entry code wouldn't open the door so I couldn't put my stuff in storage and that caused me to not be able to return the truck yet because I couldn't I'm load it! I had to work today. I better not be charged for the Xtra day when this was not my fault!
PATRICIA B | First ImpressionsThe free one month storage with one way rental is the reason for me using uhaul storage.
PETER J | First ImpressionsThe only reason I dont recommend is because there is no elevator or lift and unless you get a big unit that’s on the bottom floor you are stuck going up and down the stairs
ALEXANDER C | Overall ExperienceHello I had my storage for eight years the staff has ben very helpful also my stuff was well kept thrue out the years thank you!!!
PERLA L | Overall ExperienceBest prices in town
Phillip L | First ImpressionsJoshua T. GM- provided all the information I needed to make my moving and storage situation easy and understandable . Made me feel welcomed and at home. I would highly recommend this location and his services to anyone I know or someone in need. Not excluding anyone else working there I’m sure I would get the same amount of great customer service he provided me with.
GABRIEL S | First ImpressionsGreat staff and manager.
John K | Overall ExperienceI never moved into the unit. I surrendered my storage unit access 9 days after renting it. I choose to extend my truck rental with you instead to avoid additional moves unnecessarily.
Christopher C | Overall ExperienceManager always unavailable never return call back made by customer service. No elevator said stay 1 st month free then Charged me 121.90 on 5-21 I am requesting refund!
MICHELLE B | Overall ExperienceManager changed my access code without notification. Text Friday I need another lock after I was told I could use any lock. Call location never available transferred to customer service, she sent text would speak with manger Monday about new lock
MICHELLE B | Overall ExperienceOnline listing didn’t state no elevator, map with location above access box did not show unit location. Walked to office asked for help. They laughed said they knew where it was. I then asked to be showed location Dan took me to unit refused to help carry any thing upstairs. This wasn’t usual excellent service I count on from U haul. Was offered 1 mth free for incovience .
MICHELLE B | Online Move InI. Spite of signage saying there was an elevator, there was none. After asking for a refund, k have been waiting since April 30th for any action. This manager was not even on site when we arrived. He came speeding in a car right before we were about to leave, walked right by us, and entered the building, then finally called us back. Poor experience overall. Dan said he would refund my rental and take care of this with an email to confirm. So far I’ve had to call various numbers at least 4 times to finally get a refund, which I still do not see in my account. Do better.
Annette B | Overall ExperienceGreat experience at this location. The staff was always helpful and the manager is top tier. I would definitely use this location again. Thank You.
Robert J | Overall Experience