Customer Reviews for U-Haul Moving & Storage of Westminster

7422 Garden Grove Bl   Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)

(714) 898-0535

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 898-0535

7422 Garden Grove Bl
Westminster, CA 92683
(On Garden Grove Blvd between Knott and Western)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
2.0

I would have rated 5 stars, but because it lacked an elevator and I rented a unit on the 2nd floor, having to carry more than 20 containers that were at least 50lb each, made me cancel it right away. I thought there would at least be an elevator to help and make it even more convenient but I was shocked to find there was none. They should have mentioned that there was no elevator before I rented it.

SAMYLANIE G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Justin M.  |  First Impressions 
Rating:
5.0

Excellent service

vonda b.  |  First Impressions 
Rating:
4.0

Staff is great

Howard W.  |  First Impressions 
Rating:
5.0

It has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.

Leonard T.  |  Overall Experience 
Rating:
1.0

Still waiting on my refund. Moved out on the 6th Saturday and they still charged me for the months rent. I got charged on the 9th but I was moved out on the 6th. No call back or apology or update.

francisco h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blanca D.  |  First Impressions 
Rating:
3.0

No Elevator.

Jaime D.  |  Overall Experience 
Rating:
5.0

On another note I rented a truck and found it was filthy. I was disappointed and didn’t feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who’s primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.

TYLER S.  |  Overall Experience 
Rating:
5.0

We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.

anh r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAMILLE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORENA M.  |  Overall Experience 
Rating:
5.0

Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Thank you.

JANNIE F.  |  First Impressions 
Rating:
2.0

I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.

Stephen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOC B.  |  Overall Experience 
Rating:
5.0

STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress free

KAREN M.  |  Overall Experience 
Rating:
5.0

Outstanding!!!

KAREN M.  |  Overall Experience 
Rating:
5.0

Excellent staff members

KAREN M.  |  Overall Experience 
Rating:
2.0

The units aren’t maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.

Ezekiel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clark s.  |  Overall Experience 
Rating:
5.0

Great place friendly staff. Great service

Leonard T.  |  First Impressions 
Rating:
5.0

This location is a bit further than others but the staff here has always treated me well.

Leonard T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheryl K.  |  Overall Experience 
Rating:
5.0

Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals “Captain Save A Customer “ once again to my rescue. Thanks for being my hero. WhT you do matters!

Salina G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Madeline L.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to be helpful.

Brigit R.  |  First Impressions 
Rating:
5.0

Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessings

jean h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MARIA DEL ROSARIO M.  |  Overall Experience 
Rating:
5.0

After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster’s storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, “Captain Save A Customer” came to my Rescue. “Dan Desmond” is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. “Dan is the Man” and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you Dan

Salina G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah T.  |  First Impressions 
Rating:
5.0

Great team. Dan the manager was helpful and professional.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOC B.  |  First Impressions 
Rating:
5.0

Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.

Stephenie S.  |  Overall Experience 
Rating:
1.0

In 5 years the rental fee for my storage unit increased by 70%. A complete rip off.

ROD G.  |  Overall Experience 
Rating:
5.0

!

TONY P.  |  Overall Experience 
Rating:
5.0

Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!

Sally J.  |  First Impressions 
Rating:
1.0

Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.

Mohebullah K.  |  Overall Experience 
Rating:
4.0

Would use this facility again if needed

CHERYL M.  |  Overall Experience 
Rating:
5.0

UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.

Laura R.  |  Overall Experience 
Rating:
5.0

The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+

Jeremy M.  |  First Impressions 
Rating:
1.0

Horrible customer service! Service people never pick up the phone. Long lines.

roman f.  |  Overall Experience 
Rating:
5.0

Lil under staffed but all went well very happy with da truck I had!

adam f.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful.

anayah w.  |  First Impressions 
Rating:
5.0

Friendly customer service

TRACEE S.  |  Overall Experience 
Rating:
1.0

The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable

Dennis R.  |  Overall Experience 
Rating:
5.0

I will rent again Thanks

Carlos R.  |  Overall Experience 
Rating:
5.0

My only complaint is the stairs, great service here and accommodating..

PATRICIA LYNN B.  |  Overall Experience 
Rating:
5.0

This place is great.

thuy p.  |  Overall Experience 
Rating:
5.0

Glad to be done with the expense.

michael b.  |  Overall Experience 
Rating:
3.0

The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about

Zachary K.  |  Overall Experience 
Rating:
4.0

The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!

CATHI S.  |  Reservation 
Rating:
5.0

Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!

MARC S.  |  Overall Experience 
Rating:
4.0

Unit was well maintained.

GABRIEL S.  |  Overall Experience 
Rating:
5.0

In over a year of usage I never had a bad experience. Great service!

Patricia F.  |  Overall Experience 
Rating:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Overall Experience 
Rating:
4.0

This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it’s probably an ongoing issue and noticed the traps when I moved in. Thank you

Adrian S.  |  Overall Experience 
Rating:
5.0

Great service!

IVAN J.  |  Overall Experience 
Rating:
4.0

it was a great experience

trinh n.  |  Overall Experience 
Rating:
5.0

great!

debbie p.  |  Overall Experience 
Rating:
5.0

Mike the manager was so helpful and polite. He did a Great job.

Robert I.  |  Overall Experience 
No reviews have been submitted for this location.

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