Customer Reviews for U-Haul Moving & Storage of Westminster

Rating:

5.0

As always, my Uhaul experiance was great. I used the self service feature and I love it because I dont need anybody! I do it all myself and save time at the register. This Uhaul location never disappoints! Thank you Dan and your team!

Rating:

2.0

I would have rated 5 stars, but because it lacked an elevator and I rented a unit on the 2nd floor, having to carry more than 20 containers that were at least 50lb each, made me cancel it right away. I thought there would at least be an elevator to help and make it even more convenient but I was shocked to find there was none. They should have mentioned that there was no elevator before I rented it.

Rating:

5.0

Andrea is an asset to your organization! She was beyond helpful! Andrea personifies the the spirt of excellence in what customer service should be in any business! She is patient in answering questions and concerns. From the time I picked up the trailer to returning, Andrea was there to meet all of my needs at U-HAUL!!!

Rating:

4.0

Service was excellent, went there on a Friday afternoon the gentleman was friendly very helpful , likewise when I returned the trailer , very organized and friendly staff , would definitely recommend this uhaul to everyone

Rating:

5.0

Manager went above and beyond despite being short-handed on staff.

Rating:

3.0

More employees

Rating:

2.0

Help customers inside the store waiting in line only one employee is helping even with the long line other employees inside the store either don't care or don't bother when the line is long this is not the first time I've been at this store.lack of customer service

Rating:

5.0

This Uhaul location is by far the BEST I've been too when it comes to customer service and getting what you need regarding logistics. I highly recommend coming here for your moving needs, in large part because of the manager Dan. Dan's the man! He and his team have always gotten me through all my rentals in a very smooth fashion! Not to mention you can pick up and drop off a vehicle without having to stand in line! All in all, Dan really takes care of his customers needs, and I will definitely continue coming here. It is my pleasure to write this review, thank you Dan and the Uhaul team!

Rating:

5.0

Great service!! Mr. Mendevil was patient and understanding and helped us to the highest potential! Thank you so much for your help!!

Rating:

1.0

Next time be prepared for orders that are scheduled before the establishment opens. I arrived at 5am for my pick up and the Mobile pick up was not set up on the car. I had to wait till they opened which set me back 2 hours. First and last time I will use U-Haul

Rating:

5.0

Just keep doing what you're doing. Good job! 🙂

Rating:

4.0

Excellent customer service. Gentleman was courteous and helpful. Needed to change a future reservation when I returned pickup and he immediately took care of it and I received a confirming text showing the change. Best service I've ever received from Uhaul.

Rating:

3.0

One guy working up front with 6 customers. Found my keys but not the truck.... had to change truck size and had to return to LB or couldn't get rental. The first place wouldn't give me the truck that TRAFFIC CENTRAL set up only put in 4 hours, not 4 days as agreed. Had an 800 mi round trip so 4 hours is silly. Nobody knows what anyone else is doing until it's a problem. When people rent big trucks it isn't a casually planned time; they have many things to coordinate so the rental needs to go smoothly. Took me 1.5 hours in the store and 3 hours to finally start loading up everything in my driveway which was very inconvenient. The truck worked fine so mission accomplished but not a great experience and very costly with gas.

Rating:

1.0

Have your workers talk to your customers. I was standing there for 15 minutes they looked at 3 times, didn't say a word. Very rude. Only 1 person working there

Rating:

5.0

Get more people by to use online reservations

Rating:

4.0

This location and other rental centers need to answer their phones during normal business hours. Too many times I called during business hours to ask one or two simple questions and the phone was not picked up. Instead I was transferred to U-Haul's call center and placed on hold for 20 - 30 minutes. The call center often could not answer questions for the local rental centers. Please have local rental centers always answer their phones during normal business hours!

Rating:

5.0

Amazing service Dan is the man! Will always come back!

Rating:

4.0

Very attentive & detail was precise. Friendly staff.

Rating:

5.0

No improvements needed. The team at this location exceeded my expectations

Rating:

5.0

I think his name was David A. Really helpful no problems checked in and return no problem

Rating:

5.0

N/A

Rating:

5.0

Is really nothing to improve I mean every time I come in I get excellent service everything is clean and they jump in and everything's on time excellent experience no complaints at all

Rating:

5.0

Nothing to improve. Daniel is a kind and thorough worker. He did everything he was supposed to do while juggling multiple customers. I appreciate the time he took to do safety checks on the trailer lights with me and point out things to look for to make sure everything is connected well. This is my favorite UHaul location.

Rating:

1.0

I'm disappointed because I charged a late fee when I brought the trailer back in time. I've tried for a whole day to get it resolved no one has said anything back to me. Not threw email or text or answering the phone at the location I got my trailer.

Rating:

5.0

They are always great here!

Rating:

5.0

I checked in online. The process in the store was very quick.

Rating:

5.0

Excellent service

Rating:

5.0

Greg is awesome. Great customer service when I arrived back with trailer.

Rating:

5.0

Good service 👍

Rating:

5.0

My overall experience was amazing and customer service was excellent!

Rating:

5.0

Two thumbs up

Rating:

5.0

The person who assisted was excellent

Rating:

5.0

I wouldn't change a thing. I was completely satisfied! Keep up the good work! 🙂

Rating:

5.0

Greg was great. He was friendly and knowledgeable about the equipment and how to help reserve what I needed!

Rating:

5.0

This is my favorite location. Every worker is always pleasant and helpful to work with. They take time to help me understand the equipment.

Rating:

5.0

Everything was professional and courtesy.

Rating:

4.0

This location was quick at supplying me a truck. Pick up and drop off was easy.

Rating:

4.0

Drop off process was super easy

Rating:

5.0

Seat adjuster for the driver's seat was broken in the original UHAUL. Thankfully staff was able to switch me to another truck quickly. They also gave me furniture pads for free.

Rating:

5.0

The lady took care of us did a great job patient informative sorry I don't remember her name but highly recommend

Rating:

2.0

Customer service!!

Rating:

5.0

Great and friendly staff. Covid-19 protocols were in place and I felt safe! Thank you.

Rating:

5.0

I wouldn't change a thing. Your site representatives were polite and accommodating.

Rating:

5.0

Find another manager like this one and make sure you put him out of all your location because he's a good manager he takes care of his customers well

Rating:

3.0

Be mindful of night drops to not double charge customers. Also, put caller directly through to the rental sites so they may speak with those checking the equipment back in. Waiting 40 minutes getting redirected to the national line and waiting to speak with a manager is unacceptable. This charge is being disputed with American Express.

Rating:

1.0

Employee didnt check the truck when i dropped it off, i was overcharged for fuel and will not be renting from uhaul again.

Rating:

5.0

Great workers and got what I needed.

Rating:

4.0

Staff is great

Rating:

1.0

these guys are JERKS! i turned my van in at 3 pm with video and a timestamp. they were so damn busy checking in people that the guy at the front said just leave it make sure the key is in the ignition and we will email you. they turned the van in after hours! i turned the van in at 3 pm! assholes!

Rating:

1.0

I have been trying to REACH DANIEL FIGUEROA since FEB 16th regarding being OVERCHARGED TWICE ON MY CREDIT CARD. its not totally his fault.. he tried to ring up my reservation w a purchase of tie downs and it would go through. he rang it up 3 times..the JERK that has worked there a LONG time came over and re rang it separately - and he had a bad attitude about being called over to help, so i had to call him on it. then the transaction went through. I asked daniel that wont show up on my card will it 3 times? he said should not. well it did go through 3 times! i have 3 charges on my card. two are not legitimate! I am so mad because customer service has promised that Daniel will call me back and that he is the only one that can do the refund..which is ridiculous because they are busy all day long..any customer serv rep w the company should be able to fix this.! will never do a purchase at your store again.

Rating:

3.0

My rental was quite dirty on pickup and when I dropped it off I was told by the employee that he would knock $10 off of my bill but it never happened.

Rating:

5.0

It has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.

Rating:

5.0

Reserved our truck rental online and pick up was easy thanks to Dan! Dan was very friendly, helpful, and quick to get us out and on the road. We will be referring this location to all friends and family. Thank again Dan!

Rating:

5.0

made the reservation for a one way move and uhaul employees made it a fast and easy experience.

Rating:

1.0

Still waiting on my refund. Moved out on the 6th Saturday and they still charged me for the months rent. I got charged on the 9th but I was moved out on the 6th. No call back or apology or update.

Rating:

3.0

No Elevator.

Rating:

5.0

On another note I rented a truck and found it was filthy. I was disappointed and didn’t feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who’s primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.

Rating:

5.0

We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.

Rating:

5.0

Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Thank you.

Rating:

2.0

I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.

Rating:

5.0

STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress free

Rating:

5.0

Outstanding!!!

Rating:

5.0

Excellent staff members

Rating:

2.0

The units aren’t maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.

Rating:

5.0

Great place friendly staff. Great service

Rating:

5.0

This location is a bit further than others but the staff here has always treated me well.

Rating:

5.0

Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals “Captain Save A Customer “ once again to my rescue. Thanks for being my hero. WhT you do matters!

Rating:

5.0

Staff went above and beyond to be helpful.

Rating:

5.0

Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessings

Rating:

5.0

After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster’s storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, “Captain Save A Customer” came to my Rescue. “Dan Desmond” is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. “Dan is the Man” and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you Dan

Rating:

5.0

Great team. Dan the manager was helpful and professional.

Rating:

5.0

Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.

Rating:

1.0

In 5 years the rental fee for my storage unit increased by 70%. A complete rip off.

Rating:

5.0

!

Rating:

5.0

Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!

Rating:

1.0

Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.

Rating:

4.0

Would use this facility again if needed

Rating:

5.0

UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.

Rating:

5.0

The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+

Rating:

1.0

Horrible customer service! Service people never pick up the phone. Long lines.

Rating:

5.0

Lil under staffed but all went well very happy with da truck I had!

Rating:

5.0

Everyone was very nice and helpful.

Rating:

5.0

Friendly customer service

Rating:

1.0

The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable

Rating:

5.0

I will rent again Thanks

Rating:

5.0

My only complaint is the stairs, great service here and accommodating..

Rating:

5.0

This place is great.

Rating:

5.0

Glad to be done with the expense.

Rating:

3.0

The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about

Rating:

4.0

The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!

Rating:

5.0

Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!

Rating:

4.0

Unit was well maintained.

Rating:

5.0

In over a year of usage I never had a bad experience. Great service!

Rating:

1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Rating:

4.0

This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it’s probably an ongoing issue and noticed the traps when I moved in. Thank you

Rating:

5.0

Great service!

Rating:

4.0

it was a great experience

Rating:

5.0

great!