Customer Reviews for U-Haul Moving & Storage of Westminster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westminster

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MARY J.
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these guys are JERKS! i turned my van in at 3 pm with video and a timestamp. they were so damn busy checking in people that the guy at the front said just leave it make sure the key is in the ignition and we will email you. they turned the van in after hours! i turned the van in at 3 pm! assholes!

MARY J.
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I have been trying to REACH DANIEL FIGUEROA since FEB 16th regarding being OVERCHARGED TWICE ON MY CREDIT CARD. its not totally his fault.. he tried to ring up my reservation w a purchase of tie downs and it would go through. he rang it up 3 times..the JERK that has worked there a LONG time came over and re rang it separately - and he had a bad attitude about being called over to help, so i had to call him on it. then the transaction went through. I asked daniel that wont show up on my card will it 3 times? he said should not. well it did go through 3 times! i have 3 charges on my card. two are not legitimate! I am so mad because customer service has promised that Daniel will call me back and that he is the only one that can do the refund..which is ridiculous because they are busy all day long..any customer serv rep w the company should be able to fix this.! will never do a purchase at your store again.

SAWYER S.
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My rental was quite dirty on pickup and when I dropped it off I was told by the employee that he would knock $10 off of my bill but it never happened.

Leonard T. | Overall Experience |
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It has been a great experience with my storage rental. This facility is a little out of my way but worth it. The entire staff has always been friendly and helpful. I also do all of my Uhaul rentals at this location and refer folks to go to this location because of the service. Keep up the great work and the way that you do business and your servicability.

Angela H.
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Customer did not leave a comment.

Joseph A.
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Reserved our truck rental online and pick up was easy thanks to Dan! Dan was very friendly, helpful, and quick to get us out and on the road. We will be referring this location to all friends and family. Thank again Dan!

Luke M.
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Customer did not leave a comment.

Jesse L.
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made the reservation for a one way move and uhaul employees made it a fast and easy experience.

francisco h. | Overall Experience |
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Still waiting on my refund. Moved out on the 6th Saturday and they still charged me for the months rent. I got charged on the 9th but I was moved out on the 6th. No call back or apology or update.

Jeremy M. | First Impressions |
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Customer did not leave a comment.

MARK M.
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Customer did not leave a comment.

Mary H.
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Customer did not leave a comment.

Daniel J.
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Not so much the location but the overall uhaul system is not great. Had issues with the time we wanted to pick up the truck and ended up rescheduling for the following weekend and issues with the location return and on the phone with customer service for almost an hour trying to resolve.

ERIC R.
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Nothing, the people who work there are always great, and the equipment is always nice.

Felicia C.
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Customer did not leave a comment.

Kwok L.
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Upon returning they tried to charge an additional $25 cleaning fee. I ended up sweeping and mobbing myself. Not pleased at all. And then they tried to overchange the mileage. Will not return to this location for good.

ANAS A.
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Customer did not leave a comment.

DONGHOON K.
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Tks a lot for your services!!!

ARELIZ G.
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I was overly charged, the uhaul was disgustingly dirty and I didn't get it at my reservation time.

SANDY S.
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Customer did not leave a comment.

Nghiem T.
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Customer did not leave a comment.

Sean M.
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The young guy who took delivery of our truck was running and polite a very good experience.

Timothy D.
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Customer did not leave a comment.

JAMES D.
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Staff professional

LISA H.
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The truck sounded horrible, It made a bad sound when I was just slowing down on the fwy, also When I was leaving the uhaul place the guy said; the truck was 1/2 full but I took a picture it was 1/4 under that, and there was no parking when I got there whats that about there was cones blocking 2 parking spots smh.

Neal W.
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Customer did not leave a comment.

Jake C.
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Customer did not leave a comment.

QUANG H.
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Customer did not leave a comment.

ANH M.
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Customer did not leave a comment.

Blanca D. | First Impressions |
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Customer did not leave a comment.

sodie F.
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Customer did not leave a comment.

David R.
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Amazing people

Vu L.
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Just be friendly and courteous and you can't go wrong.

FELIX T.
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The location does not provide adequate customer parking for customers. Also,When I returned the truck and put the specified amount of gas as required, i was told it wasnt sufficient and was charged an additional $20. I had added gas to the vehicle but the needle did not move ...so i lost a total od $35 in gas!!!!

YAMALY O.
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Customer did not leave a comment.

TAYLOR S.
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Customer did not leave a comment.

KRYSTAL R.
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Customer did not leave a comment.

Noreen R.
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Customer did not leave a comment.

THERESA R.
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Customer did not leave a comment.

crystal H.
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Best service from all previous uhaul rentals. Dan was was great to work with

EILEEN R.
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Customer did not leave a comment.

CATHERINE V.
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Customer did not leave a comment.

Matthew M.
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Speed the check-in process. Although I checked-in online in advance of arriving at UHaul, I still had to wait awhile for the customer ahead of me to complete check-in. Maybe having a self-serve check-in counter would help. Thanks

David R.
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Manager is amazing!!!!

Jaime D. | Overall Experience |
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No Elevator.

VALENTIN M.
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Customer did not leave a comment.

MAIRA S.
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Thank you

Johnathan H.
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U haul is sending me a receipt for a dolly that I Rented out on 11/28/2019 and returned the next day on 11/29/2019. Today is 1/17/2021 and somehow the dolly is showing up as returned today and I somehow owe money for a rental that I already paid when I returned the dolly over a year ago. That dolly was returned in the city of Westminster, CA. I live in Bakersfield, CA almost 3 hours away. There's no way I drove almost 3 hours to return a dolly from 14 months ago

Michael S.
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Customer did not leave a comment.

TYLER S. | Overall Experience |
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On another note I rented a truck and found it was filthy. I was disappointed and didn’t feel comfortable that it was sanatized. I was sent to a third party location to pick up the truck. Who’s primary business is renting wedding supplies. They wore no masks. Clearly no monitored by UHaul corporation. Very disappointing.

KELLY H.
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Customer did not leave a comment.

Baldo A.
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Dan was helpful and informative

anh r. | First Impressions |
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We had the best experience dealing with Daniel Desmond. We shipped a couple of U-boxes from Dallas to your location. We came in because the agent in Dallas had promised something that was false. Daniel listened to our complaint and came up with a solution. He turned an unhappy customer into renting a storage unit from your location. He is a great asset to your company. Thank you again Daniel.

KATHLEEN G.
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We drove the truck 28 miles and your company fraudulently charged us 10.5 gallons of gas. Your truck does not only get 2.8 miles to the gallon. I am in the process of seeking council as I am sure we are not the only ones.

SOPHIA R.
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Customer did not leave a comment.

JOSE M.
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Great help good team

DENISE F.
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Customer did not leave a comment.

ARTHUR V.
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Don't overcharge or add charges that don't apply. I picked up a trailer at 10:15am and returned it at 1:15pm same day. The person that checked the return in said he would email me a receipt. I never received it and called same day. Person on the phone said I would not be charged any other fees or after hour fees since it was returned same day normal hours. When I got the recipes there was after hours service fees. Receipt shows trailer was returned day later. Had to call again to get charge taken off then was told I would have an answer from the on-site manager within 72 hours. Not worth the hassle for renting a trailer for 3 hours and being over charged

Malohi K.
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I was given the wrong truck and trailer and they sent me to a different location then where I reserved for.

TERRI M.
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Customer did not leave a comment.

Paul B.
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Dispense with the "mask mandate."

LINDA K.
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Customer did not leave a comment.

AUDREYA P.
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Customer service was less than fantastic.. Melvin assisted me in my vehicle rental and seemed to be annoyed that he had to help me. And couldn't answer any questions I had about the rental or where I could return the truck other than this location. As I was traveling a bit far to my destination. 10/10 would not recommend this location as the employees need a lesson in basic customer service care.

CLYDE G.
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Customer did not leave a comment.

GARY M.
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Customer did not leave a comment.

BRYAN E.
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Customer did not leave a comment.

DANIEL O.
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Customer did not leave a comment.

William F.
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When I checked the rental Trailer back in, staff told me they would send me a close out email. By nighttime, no email was received. I had to call several times to get my reservation closed out. Everything was great until then, but getting closed out was such a hassle I can't recommend this location.

JOSE M.
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Great team

TREVOR H.
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Everybody was very helpful and would definitely recommend this location to anyone

KAMILLE R. | Overall Experience |
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Customer did not leave a comment.

MATTHEW H.
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Customer did not leave a comment.

Jovita K.
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Staff is super friendly.

Shaylin M.
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Customer did not leave a comment.

CHELSEA K.
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Customer did not leave a comment.

JOSEPH R.
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Customer did not leave a comment.

JEFFREY H.
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Make sure they're told that you have to pay for mileage as well. The guy asked how many miles we were traveling , which doesn't make a difference if you're going to be charged for them anyway...am I right?!

Steven B.
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Customer did not leave a comment.

SERKAN K.
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I can't believe this location is trying to rip me off. First I was not explained clearly how the after hours drop off proccess works. I went to website to verify my truck return but no one told me I had to do that at the parking lot. This is a new thing and you are punishing your customers who are not used to this new thing by charging me $20. I even called customer service last night and informed them that website is not letting me to verify. They said they were going to put a note so store would not charge me. But that was not enough. Also I returned the truck with same level gas but I am charged 2 gallons. I will dispute both of these. I used U-haul many times and never saw a place trying to rip me off like this. I am expecting you to return those extra charges immediately.

HERNAN M.
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Non

ayman A.
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Customer did not leave a comment.

DANH N.
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Customer did not leave a comment.

Colleen M.
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Customer did not leave a comment.

BRUCE R.
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Slow. Long wait.

HAIDAR E.
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thank y

IRENE G.
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Customer did not leave a comment.

Starlie D.
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No improvement needed, Dave was awesome from pickup to drop off! We will use this location again for sure :)

Carlos B.
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Was disrespected by staff, used foul language. I checked in using app just as I was told in confirmation email. Staff (2 men) told me they thought I was gonna steal the truck? Why? I have no idea maybe because I was hispanic? Was told there trucks were stolen on both there shifts because they're newer trucks ? I don't know why they would think I would steal a truck? Very disrespected been to many other locations and was treated with respect. They apologized as I they noticed I was upset. I only needed truck for 2hrs max just so I can pick up a TV from a store since it did not fit in my 2 door. Men should also learn how to wear their mask properly.

ROGER M.
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Inform customer of the ridiculously high amount of "cleaning" the vehicles or make it clear. I wasn't aware of this high cost of "cleaning". Come on, using a blower and spraying something for $25 is ridiculous

Jennifer V.
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Customer did not leave a comment.

Aziz A.
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they call me to return the dolly and I had already returned it the day before. Basically they are not organized. Thank You.

JOSEPH R.
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Customer did not leave a comment.

OTOLOSE F.
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Services was rude

Eric L.
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Customer did not leave a comment.

LORENA M. | Overall Experience |
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Customer did not leave a comment.

neida R.
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Not a damn thing I have two videos to send you people I never got a response from you from your customer service

kris K.
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Customer did not leave a comment.

Lutece N.
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Customer did not leave a comment.

Jerry B.
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Customer did not leave a comment.

VINCENT T.
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I rented a 26' and used it for 3 miles only. When return it. I was charged $48 plus $7 plus $57. The gas level was just a little off when I returned it. Don't know why the charge was so high. I emailed one of the worker and they said they'll get back to me. But they never did. I never had a bad experience with any place like this location. I would not recommend coming here

Sean S.
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The manager berated an employee for taking too long a break in front of the customers. The truck was filthy. I reserved 2 dollies, only 1 available - except to purchase - which is fishy. The smartphone check for mileage / gas / condition didn't accept my input so left without. Upon return same manager did not check the truck, only said he'd email a receipt. Which didn't come til 3:30am. Overall very unprofessional. Will not return.

JANNIE F. | First Impressions |
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Dan took all my information and accommodated me as quickly as I could. He met all of my requests and over exceeded my expectations. I am more than completely satisfied with his service and move in experience. Thank you.

Robert L S.
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Customer did not leave a comment.

TROY L.
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The manager and employees were super helpful and showed up early to site to make sure the truck was ready for my pick up at 7am! SUPER GREAT!!

Jose A.
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Customer did not leave a comment.

Ryan L.
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Facility was great and kept everyone safe and distant. Lines were a bit long, but the staff worked well to get everyone through in a friendly and timely matter.

JESUS A.
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Customer did not leave a comment.

Tuyet T.
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Customer did not leave a comment.

RICK S.
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The poor review is not with the Garden Grove location, is with the Brookhurst, Anaheim location where we reserved the truck for Sat, Nov 14th, 9am, I took a Taxi, since it was a few miles, got there, and they told me the 15' truck I rented was at the Garden Grove rental. I WAS NEVER TOLD THAT!!! so I call the taxi to take me there, when I arrived truck wouldn't be available til 2pm,PRETTY UPSET, but I ended up reserving it for Sun Nov15th, 9am, call Taxi again to take me home, much farther. Very, very bad service from Brookhurst rental, spent almost $60 just on Taxi Service,,,should be compensated for all my trouble....Will see how your Customer Service can make this inconvenient experience right.

Stephen G. | Overall Experience |
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I emptied my unit clean. It was after office hours so I had to call in to close my account which is what I wanted anyway because of covid. The location never answers the phone and so everytime I called I got transferred to the company hotline. I spoke to several representitives who couldn't make contact with the location itself. Each time they put a note on my account saying what I was requesting and telling them to call me back in an email. They never called. Then I got billed for the next month and tried again. This rude representative said the only way I could close the account is to go down there in person because I had fill out paperwork. That was a lie. If I am at risk of covid I shouldn't have to go in to the location. She said I would be continuously "billed for the rest of my life" if I didn't go down there myself. There was no paperwork to be filled out. Your staff lied to me and wouldn't help me even when I begged for help.

JOHN S.
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When you reserve a rental, and confirm the day before pickup that everything is good to go, make sure it is! I arrived to pick up the trailer and was told it was not there. I had to delay my move by 24 hours! NOT Professional!

LOC B. | Overall Experience |
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Customer did not leave a comment.

KAREN M. | Overall Experience |
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STAFF MEMBER REMEMBERED MY "NAME" (I was impressed) Staff were pleasant and helpful. Staff made my stressful time of relocating, stress free

KAREN M. | Overall Experience |
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Outstanding!!!

KAREN M. | Overall Experience |
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Excellent staff members

Ezekiel C. | Overall Experience |
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The units aren’t maintained well. When I moved in there was a hole in my wall and when I moved out I got charged for it. Not professional if you ask me.

clark s. | Overall Experience |
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Customer did not leave a comment.

Leonard T. | First Impressions |
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Great place friendly staff. Great service

Leonard T. | Overall Experience |
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This location is a bit further than others but the staff here has always treated me well.

Abigail G. | Online Move In |
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Customer did not leave a comment.

Sheryl K. | Overall Experience |
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Customer did not leave a comment.

Salina G. | Overall Experience |
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Dan is the man!!!! I appreciate you for your hard work to satisfy my needs. My moving experience was much smoother than expected because you were there to help. Uhaul should be proud to have you in their team.! Thank you again for helping me with both my storage and Uhaul rentals “Captain Save A Customer “ once again to my rescue. Thanks for being my hero. WhT you do matters!

Madeline L. | Overall Experience |
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Customer did not leave a comment.

Brigit R. | First Impressions |
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Staff went above and beyond to be helpful.

jean h. | Overall Experience |
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Everyone is not only professional but friendly as well. I was there for 3 years and was well. Thank you. Peace&Blessings

MARIA DEL ROSARIO M. | Overall Experience |
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Customer did not leave a comment.

Salina G. | First Impressions |
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After having a very stressful night where I was told Uhaul did not have a truck for me to rent, although I had a previous reservation, I arrived at the Westminster’s storage office the following day to be told I could no longer rent an already reserved storage unit under the same contract. I stood there mouth dropped, with a last minute 1day $332 Dollar Penske Rental truck, driven one way over 50 miles, loaded with every item my disabled mom owned. I was confused about having to pay what looked like close to $300 to rent a storage unit. However, “Captain Save A Customer” came to my Rescue. “Dan Desmond” is my Super Hero!! He swooped in and listened to me vent, heard my story and cleaned up a mess he did NOT create. Dan was patient, friendly, welcoming and got me a smaller perfect size storage under the previous contract. Also, while helping me, Dan went the extra mile to give another customer his own personal bottled water who asked to buy water. “Dan is the Man” and is a major appliance to Uhaul. He helped me trust in Uhaul again. Thank you Dan

Sarah T. | First Impressions |
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Customer did not leave a comment.

James M. | Overall Experience |
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Great team. Dan the manager was helpful and professional.

Rafael R. | Overall Experience |
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Customer did not leave a comment.

maria O. | Overall Experience |
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Customer did not leave a comment.

LOC B. | First Impressions |
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Customer did not leave a comment.

Stephenie S. | Overall Experience |
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Thank you so much for all that you have done for me. I always suggest U-Haul storage to my friends and family they've asked where should I get storage? My response is always U-Haul storage.

ROD G. | Overall Experience |
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In 5 years the rental fee for my storage unit increased by 70%. A complete rip off.

TONY P. | Overall Experience |
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!

Sally J. | First Impressions |
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Daniel Desmond gave us such great service, is very efficient, with an excellent attitude, courteous and positive!

Mohebullah K. | Overall Experience |
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Everything was perfect but the staff, waited one hour to get the storage and waited 20 minutes to submit the key.

CHERYL M. | Overall Experience |
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Would use this facility again if needed

Laura R. | Overall Experience |
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UHaul of Westminster made it easy to rent and kept my things safe. Check out was simple. The facility was always clean and secure and the staff was helpful. I would rent here again.

Jeremy M. | First Impressions |
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The manager was very professional and showed me all my options when it came time to make my decision I made it with ease thank you Dan and the rest of the uhaul team in Westminster.A+

roman f. | Overall Experience |
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Horrible customer service! Service people never pick up the phone. Long lines.

adam f. | First Impressions |
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Lil under staffed but all went well very happy with da truck I had!

anayah w. | First Impressions |
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Everyone was very nice and helpful.

TRACEE S. | Overall Experience |
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Friendly customer service

Dennis R. | Overall Experience |
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The new management is the reason for me departing this facility. She was rude from day one. She lied, she didcriminated again my black friend with racist remarks and also with me because I am disable

Carlos R. | Overall Experience |
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I will rent again Thanks

PATRICIA LYNN B. | Overall Experience |
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My only complaint is the stairs, great service here and accommodating..

thuy p. | Overall Experience |
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This place is great.

michael b. | Overall Experience |
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Glad to be done with the expense.

Zachary K. | Overall Experience |
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The moving of the box as it was dropped broke my only thing I didnt want damaged! 75in tv!! Took me 2 years to biy this and now its trashed. Thanks to the fort driver that didnt seem to care about

CATHI S. | Reservation |
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The young men running this location do an exceptional job. They are patience, efficient, helpful and professional with a smile. I strongly recommend THIS LOCATION!

MARC S. | Overall Experience |
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Pablo, Erik, Melvin, Mike, and Marc are all working above/beyond what they should do. Always professional, friendly, and helpful. Down to earth AND I've seen some incredible patience with rude people!

GABRIEL S. | Overall Experience |
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Unit was well maintained.

Patricia F. | Overall Experience |
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In over a year of usage I never had a bad experience. Great service!

Frank G. | Overall Experience |
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I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Adrian S. | Overall Experience |
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This place and staff are all first rate. My belongings were covered in rat droppings after I moved out. But I understand it’s probably an ongoing issue and noticed the traps when I moved in. Thank you

IVAN J. | Overall Experience |
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Great service!

trinh n. | Overall Experience |
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it was a great experience

debbie p. | Overall Experience |
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great!

Robert I. | Overall Experience |
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Mike the manager was so helpful and polite. He did a Great job.

No reviews have been submitted for this location.

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