Customer Reviews for U-Haul Moving & Storage of Westpark

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westpark

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George L. on

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Great experience!

Armando M. on

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I already recommend some one for rental in two weeks

Anthony J. on

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The reservation process is horrible. It's great you have a system to pick up a vehicle before the location opens, it's bad how it is executed. I reserved a van for 6 am. This was dependent on verifying my identity. Who is going to answer their phone from an unknown number at 5:45 am on a Saturday morning? The verification should be done at time of initial reservation or dependent on an additional deposit within 24 hours of pickup depending on the time. I will not use this method again.

David S. on

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Customer did not leave a comment.

lawrence H. on

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Everything Went Great !!!!!

Haydin M. on

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Customer did not leave a comment.

THOMAS L. on

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Improve customer service, an African american lady about 31years of age cause she made a comment about our age differences while discussing business she was a little smart ass, That girl needs to really improve customer service and smile.. if she doesn’t like her job and dealing with customers she can quit

Rishi K. on

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Excellent service. Just expedite the check in process a bit faster as it took around 15-20 minutes for me to get the truck.

Veloria F. on

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Very nice and professional

Veloria F. on

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Customer did not leave a comment.

williana D. on

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Lower the price

Edward F. on

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The staff was friendly and helpful. A very pleasant renting experience.

Paula C. on

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The facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.

Betsy H. on

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I don’t know why uhaul did not send us here to begin with. We were called the day before and told that the truck would not be available at the first uhaul. They rescheduled us for another location but when we arrived there they didn’t have any of the equipment we requested so we finally ended up at this location about 2 hours later

brendaliz G. on

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Deborah M. on

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All good with the exception there was a glitch with returning the vehicle key to a security box, as the internet application not providing the information, perhaps it was the location error the information was not provided....also there was no dolly as originally requested inside the truck, which I failed to notice since the mobile app didn't prompt to look for the dolly and I had assumed it was in the truck (which it wasn't),,,,thankfully, I called the local and they fixed the invoice for me without issues...really appreciate that.....I managed to move without the dolly....have a nice day.

Kimberly R. on

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Brian S. on

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baljit D. on

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The 79c/rate per mile is ridiculously high.

Rosa G. on

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Evan T. on

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George C. on

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Mints.

Kim-Trang N. on

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Very good service

wanda J. on

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Amara S. on

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Incredibly difficult and frustrating process to return the box and stop being charged rent

Fekadu G. on

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I have no comment. Excelent customer service! Thank you.

Taryn F. on

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Phillip L. on

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Jonathan provided excellent customer service.

Luis T. on

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Darien W. on

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Tatiana M. on

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Customer service definitely need to be improved. I hired the Ubox service with the movers helpers. In boston everything was perfect. But here in Houston was a nightmare! On July first, the day I had to receive my Ubox at home the Westpark storage sent the wrong Ubox three time! First one that was not mine with a locker I don’t have. Than an empty one, 2 hours later they found my container. The helpers unloaded everything and returned the empty Ubox. One month later I started getting emails charging me for a monthly fee for storage. I have never storage anything with Uhaul after July first! I call the Westpark location and their personal tells me this is a recurrent problem and that many people were facing same issue (totally would not expect to here that!) than asked me to go there to talk to the manager in order to refund and stop payments. This is unbelievable! Will never recommend Uhaul again to anyone! I feel like now that you have my credit card info you can still my money at anytime! And the customer experience was the worse ever! Definitely you are not prepared to talk to a customer!

Virginia W. on

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Customer did not leave a comment.

michael b. on

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Staff was very helpful.

JOHN P. on

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Benn using this property for 20 years and always outstanding service! Keep it up!

Veronica S. on

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Josh is the best for the team Great Customer service you Are Awesome

Shuna W. on

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The young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!

india h. on

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It was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.

eprecsa u. on

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Everything was excellent

MARY R. on

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Cleaned and well maintained location. Staff was courteous at all times.

Vanita D. on

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Tell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.

verionica f. on

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The storage with clean and the lady was very polite the two young ladies at the front desk and the whole facility

Lauren W. on

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I am completely happy with the provided service.

William C. on

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I have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.

lixan g. on

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Son muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.

wanda d. on

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Thank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.

Trevor J. on

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Great customer service. Always pleasant.

Kelley L. on

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Kept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!

Kenesh A. on

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*

quentin j. on

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Customer service was real real good

zach r. on

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Aysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.

willie r. on

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To many rate hikes and fees, otherwise manager and staff very helpful.

ERIKA V. on

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Awesome place and customer service. Ashlyn is the best!

MAX J. on

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current staff and management are fantastic!

DUKUZUMUREMYL F. on

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Professional staff from manager Virgil to entire staff and cleaning lady!

Nadir C. on

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my unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful. 5 stars out of 5.

PAMELA W. on

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na

Monica L. on

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The service was great. The facility was always clean and well kept .

YMCA I. on

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This office was friendly and helpful with many matters. Will be back if need storage again.

Justin U. on

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My experience was good with this facility but I would like for you to check the roof of my unit as the items in the back right corner were all water damaged. Unit was D039