Customer Reviews for U-Haul Moving & Storage of Westpark

Rating:

3.0

The girl was helpful. Guy was rude

Rating:

5.0

Very professional !

Rating:

5.0

Thank you

Rating:

3.0

Customer service was spectacular! Couldn't have asked for more. Too many day laborers outside offering to help. Inside store was a bit smelly. The staff was the best though.

Rating:

1.0

This location has some shady business going on. The truck are given out without contracts to others and if an unsuspecting customer rents a truck from this location the customer will be surprised when they see extra miles on their final bill. I do not recommend renting trucks from this location and I urge U-Haul to please investigate how their trucks are rented out.

Rating:

5.0

Richard Winter was exceptional and professional in the operation of the pick up location. No improvement needed. He ought to be a company trainer.

Rating:

5.0

The guy got me in and out fast. It was quick and easy.

Rating:

1.0

Not use my information! I feel like you guys used my info illegally. I never used your services yet you have all my info as if I did.

Rating:

5.0

Great Managment always friendly and helpful

Rating:

5.0

Well most deft recommend this Uhaul location to friends! Y’all have the most helpful & wonderful staff here ! Thank you

Rating:

5.0

Customer Service was outstanding at this location.

Rating:

5.0

Friendly service and had my truck ready at the scheduled time. Thank you!

Rating:

5.0

Excellent customer service

Rating:

1.0

I was at less than 3/8th of a tank drove seven miles and had over 1/4th a tank left and was charged 30 dollars in fees

Rating:

5.0

free gas 😂🤣😅

Rating:

5.0

Awesome!

Rating:

2.0

This was the second location I'd gone to that morning to pick up my rental. The lady behind the counter assigned me a different truck than the one the auto er service rep had assigned. The mileage wasn't matching up and the lady behind the counter just would not listen to what I was trying to tell her. To make a long story short she finally realized her mistake. Never apologized after being super rude and my original 8:30am rental pickup (at another location) ended up being a 9:45am pickup at this location which made me run majority behind the entire day. U-Haul has always been a brand I could rely on until yesterday when I had this horrible experience.

Rating:

5.0

Awesome!

Rating:

4.0

So far so good!!

Rating:

5.0

Pick-up and drop-off process was phenomenal!!! Everyone demonstrated high levels of professionalism, competence, kindness and care. Moving is no easy task but the employees at the West Park location made it better. I extend my deepest gratitude to you all, thank you

Rating:

5.0

I love the service you provide it's great thank you so much

Rating:

5.0

I had a smooth experience, everything was perfect

Rating:

3.0

Awesome staff

Rating:

5.0

Professional and courteous!

Rating:

5.0

The best customer service ever! Love that black young lady(manager)

Rating:

2.0

I had to put my own gas into the truck after receiving it with 1/4 tank of gas

Rating:

5.0

good service and fast

Rating:

5.0

Ban in good condition. Needs new windshield wipers.

Rating:

5.0

The manager at 6040 Westpark dr, Houston location went out of her way to accommodate us. I was so grateful not to have to find another different Uhaul location where my rental truck had actually been rerouted to be dropped off yesterday morning . She actually saved me a lot of time and aggravation by making it an easy drop off and go style experience! She was super knowledgeable, personable, and had a positive attitude which made the experience even more delightful. Thanks!

Rating:

1.0

I was given a rental below E, and did not provide any discount for the inconvenience. Truck was damaged and horrible customer service.

Rating:

1.0

The attendant who leased me the vehicle was very rude, unprofessional, seemed very irritable and was short with me. If I asked him a question or for more details, he would throw the question back at me. For example, my online receipt wasn't showing the item details of the boxes I ordered, so I asked if he could tell me, then he asked me very rudely "you don't know what you ordered?". He was a tall African American gentleman. I unfortunately didn't get his name because I just wanted to be done with him. He also didn't check to include the dolly I ordered so if I hadn't remembered, I would've left without it. It was just a terrible customer experience so far. Even still don't understand all the charges for my rental as he wouldn't explain when I asked, only to ask me if I didn't look up what I booked. It was ridiculous. He just looked angry to be there. I usually never make comments, but this was required

Rating:

3.0

Customer service could have been much better with a smile. Second its not about the location, but they charge me per mileage and then fuel charges. I drove the truck for 19 miles only and returned in 2 hours window. U Haul charged me $78 for 10 feet truck :( wow

Rating:

5.0

I Really appreciated Mrs. Carmen she over and above several times to help me get things situated. She was always professional, and courteous.

Rating:

3.0

The gentlemen that helped me was not every welcoming. He seemed to be bothered when I arrived. The van driver side seat was clean but the passenger seat was full of animal fur.

Rating:

5.0

The trip went so smooth

Rating:

5.0

Excellent experience

Rating:

5.0

Employee was super nice and very helpful!

Rating:

3.0

Fuel gauge read lower than marked on invoice. Invoice showed one quarter while guage indicated one eighth. There was a low fuel warning when I got into the truck. I had to stop for fuel immediately. The truck had not been swept out. There was a grit in the back of truck. I rent often and fuel is often inaccurate. First time the truck has been dirty.

Rating:

5.0

Todo estuvo perfecto la atención muy buena

Rating:

1.0

The customer service was extremely poor. I had simple questions, but the employee there was very rude. Raising his voice at me, making snide comments, lying, etc etc. He lied so much I felt like I was being taken advantage of.

Rating:

5.0

What a staff!!!!

Rating:

5.0

Excellent service from staffs and general Manager. Thank you!

Rating:

2.0

The african american older man who works there is rude and not helpful.

Rating:

5.0

Customer friendly and awesome service!

Rating:

5.0

Very good service

Rating:

1.0

Richard Winters had the worst attitude with me. He refused to help me and gave me terrible customer service. He refused to give me his name and was very rude. It's so sad because the rest of the staff was kind and the manager handle it pretty great. I unfortunately won't be using this location any longer.

Rating:

4.0

I have had to correct gas shown at the time of rental because they have marked it on the lease form above the level shown in the truck. This has happened more than once.

Rating:

5.0

I wish i looked at the name of the gentleman who took care of me today around 1240 pm . He was a black man in his 40's . So gentle, so kind and so professional . Same thing with the lady who was there around 2pm when i returned the truck . Nice service.

Rating:

5.0

Excellent service

Rating:

5.0

Loved the customer service from the 2 lady's that helped me.

Rating:

3.0

My order number code 89217778 did not open the gate. The intercom did not call anyone. I parked the truck outside and placed the keys in lock box #5

Rating:

2.0

The person in the front desk did not give any details on how to return the truck using the app or the website. He told us to verify the fuel tank levels and we took a picture of it. However, he never mentioned anything on what to do if the fuel tank was not full or did not match the level reported in the contract. We were charged 13.50 dollars for three gallons of fuel that we did not use.

Rating:

1.0

This place has change management and not for the good of Uhaul.

Rating:

5.0

Everything was seamless and easy. The van was a great condition and was easy to book.

Rating:

5.0

Excellent customer service very professional and knowledgeable. Definitely will recommend for anyone looking for a stress free moving experience.

Rating:

5.0

Great experience every time

Rating:

5.0

Best customer service experience ever!

Rating:

2.0

You should let people know ahead of time what is required to confirm their identity when checking in online to pick up the reserved vehicle. I had no indication of what is required for the second level of verification.

Rating:

5.0

Awesome service

Rating:

5.0

Really helpful and great job! Thanks! Awesome service!!!

Rating:

1.0

The person I spoke to on the phone was rude, would not provide more information until his wife arrive, and hung up on me. It was a terrible and disrespectful experience.

Rating:

5.0

Nice place

Rating:

5.0

Carmen W. helped me get set up for my move. Excellent customer service and very nice and helpful. Thanks for the great experience!

Rating:

5.0

Everyone including Jasmine were really friendly. Helped me a lot at the last minute!

Rating:

3.0

I loved there customer service and very convenient for me and my husband, but there was one thing that I really didn’t know and one thing that was not mentioned what that if I pay a month and leave before my month ends I don’t get a reimbursement of what I don’t use, but other than that everything is as good.. It would be good to mention to the customers that if they leave before months ends they don’t get what they don’t use.

Rating:

5.0

Carmen was amazing and very accommodating. Highly recommend. Will be keeping my unit here regardless of my plans to move.

Rating:

4.0

I received friendly and problem solving service.

Rating:

5.0

Very nice people that run this place!

Rating:

5.0

Nice clean staff friendly staff and nice service

Rating:

4.0

Good , professional and friendly workers

Rating:

5.0

great new management team at this location. thank you!

Rating:

5.0

Richard and team are great!

Rating:

5.0

Me gustan las instalaciones muy limpias y el personal es súper Amable y agradable, felicitaciones a Richard y su esposa , gracias

Rating:

1.0

My travel trailer was stolen there Saturday, May 8th. I received zero help from the staff. I was told that a supervisor was "on the way". I waited an hour, she never showed up. They have cameras, but we could not see the videos, no cooperation whatsoever. Pitiful! The saddest excuse for a business. A joke. You lost a good client.

Rating:

4.0

The location is perfect. Well maintained property. Staff is quite accommodating to their customers. Keep up the great service and very clean property.

Rating:

5.0

The only negative, and this is really not the facility, but the yard crew using the unit across from me blocked the entire driveway with several vehicles and they refused to move their truck from in front of my unit until I begged sufficiently. I let the foreman play his game because I did not have time for the fistfight.

Rating:

5.0

The General Manager, Ms. Meka is truly excellent and competent. She helped us in so many ways. She should receive a bonus & award for her work at UHAUL.

Rating:

5.0

Ms. Kyori Jackson have helped me for the last couple of months and she has been very professional and a joy to me. There was an issue in the beginning but she quickly resolved the problem that wasn't made by her it was made by another employee. Again Miss Jackson was very professional and very very helpful

Rating:

4.0

The ladies in the office were great and very helpful

Rating:

5.0

Nikki was very Helpful. She was knowledgeable and very nice. 5 stars ⭐️.

Rating:

5.0

Thanks

Rating:

5.0

They were amazing

Rating:

5.0

I rented at this location for over 30 years and the service was excellent - I have donsized and do not require the storage rilght now - thank you

Rating:

2.0

I’ve been checked out of this unit since 10/31/20 and I’m receiving a receipt that says I checked out 12/4/20. I’m really disappointed with my entire experience at the location.

Rating:

5.0

Key and her team were wonderful and went above all of my storage needs. Thank you Key and your team!!!!! I will make sure to let everyone know!!!

Rating:

5.0

Expensive and overpriced for my small unit.

Rating:

5.0

Jonathan and Natasha where the very best managers I have ever come in contact with. And the rest of the staff is just as good. They are kind considerate patient and they all go the extra mile. This is what it takes to run a good business and have good relationships with customers. They have continuously helped me when I needed their help and they were very kind they treated me like family. And I have to say some customers were very rude but I seen these people present themselves in difficult situations and we're still nice and kind with difficult customers. I give this star this business 10 Stars.

Rating:

5.0

ninguno

Rating:

1.0

I don't know who to believe, UHAUL or just this location. I placed an order online as mentioned which stated office hours 9 am to 7 pm Access hours 9 am to 10 pm and considered one of the 24 hour access location. However, apparently there office and access hours are the same. They said I wouldnt get in pass 7pm. Strike one- I also reserved a 10' truck and unit along with a dolley. The truck was available however I had issues with the storage unit. I couldnt bring my belongings back after 6:45 pm , in which online only reservation available at multiple location for a truck was 7pm but Im not allowed to access the storage facility after 6:45 pm 🤔 Why? The young lady had to contact her manager /supervisor to approve access after hours!! Strike two- The storage unit that I reserved for available which was a 5×5×10 however its was ok but I decided on something bigger therefore I changed to a 7×5 ×5 perfect for now. I go back to bring my belongings the door was open to access the inside unit however apparently you can only access units on the outside after business hours but not inside ok. So Im inside with belongings in hand and the unit I reserved for has a lock on it, wow!!!!🙄 i just spoke with the two employees on duty at the time and this happens so no unit and belongings with me. I reserved for 7pm to 11pm they withdrew the entire amount already from my account, paid in full no unit. Strike three- I get back to return the truck was unable to return online for whatever reason it gave me a message of not finding the location in which my location settings were turned on , so I came in the morning when they opened at 9 am which the young lady said I could return and it was on the reservation at 9 am. The line to return was long, social distance is out the window. There was only one person working and Im at this point over uhaul. My experience for the first time has been a nightmare, Is it Covid-19 or what

Rating:

5.0

Wonderful wonderful wonderful everyone was Great!!!! Nice, kind, understanding, I thought I was in Heaven for a moment!!! Best U-Haul in the USA!!!! Hallelujah

Rating:

5.0

Everybody at this place is so willing to help you. I’ve been there off and on for about a year and Jonathan and Natasha are just the best. I would highly recommend this for anybody.

Rating:

4.0

Everyone at this premier location is friendly, helpful, knowledgeable. A fantastic experience. Well managed and CLEAN. Convenient front and rear gates, offering 24hour access. The manager, Jonathan Moreno, is excellent. Have always wanted to rent at this locations, finally did! 👍

Rating:

4.0

Great customer service

Rating:

5.0

Great job thank you very much

Rating:

5.0

Location is wonderful.

Rating:

5.0

I have been using storages for about 30 years this is by far the best place I have ever been. They care about you their kind they take care of you everybody there is excellent in all areas. They have

Rating:

5.0

Very nice and professional

Rating:

1.0

The facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.

Rating:

5.0

Staff was very helpful.

Rating:

5.0

Benn using this property for 20 years and always outstanding service! Keep it up!

Rating:

5.0

Josh is the best for the team Great Customer service you Are Awesome

Rating:

1.0

The young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!

Rating:

5.0

It was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.

Rating:

5.0

Everything was excellent

Rating:

5.0

Cleaned and well maintained location. Staff was courteous at all times.

Rating:

1.0

Tell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.

Rating:

5.0

The storage with clean and the lady was very polite the two young ladies at the front desk and the whole facility

Rating:

5.0

I am completely happy with the provided service.

Rating:

1.0

I have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.

Rating:

1.0

Son muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.

Rating:

5.0

Thank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.

Rating:

5.0

Great customer service. Always pleasant.

Rating:

5.0

Kept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!

Rating:

3.0

*

Rating:

5.0

Customer service was real real good

Rating:

5.0

Aysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.

Rating:

4.0

To many rate hikes and fees, otherwise manager and staff very helpful.

Rating:

5.0

Awesome place and customer service. Ashlyn is the best!

Rating:

5.0

current staff and management are fantastic!

Rating:

5.0

Professional staff from manager Virgil to entire staff and cleaning lady!

Rating:

5.0

my unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful. 5 stars out of 5.

Rating:

4.0

na

Rating:

5.0

The service was great. The facility was always clean and well kept .

Rating:

4.0

This office was friendly and helpful with many matters. Will be back if need storage again.