Customer Reviews for U-Haul Moving & Storage of Westpark

1) During the course of the day (1/18) I made various calls to the customer-service call center, which I found to be frustrating and a huge waste of time. The calls inexplicably go silent, and it's often not clear whether you've been placed on hold or the call has been disconnected (until you receive an email about your call wherein a unilateral decision has been made without your input/approval.) 2) Although I arrived at the site well before 6 pm, the entrance gate was blocked off with other vehicles. Although there was a male receiving another truck, not once did he acknowledge me; so I attempted to call the office. Regrettably, my initial attempt to access my storage unit and the office (1/18) was completely futile . 3) Nonetheless, the next morning (1/19) went smoothly, and (although I had to rearrange my schedule), I was able to return the truck in a timely manner.

Excellent service.

Check engine light was on when picked up. Driver side door would not shut properly. No one in office when I returned truck. Three customers waited 10 to 15 minutes for someone to come to office.

Great customer sevice

The equipment wasn't put on my car properly causing the strap to come off and major damage to my car!!

The customer service is horrid. Returned a uhaul with a friend 10 minutes before close and the guy tried to send us away. He was so mad he was yelling F this and F that, slamming doors open and shut because he wanted to go home. Cursing all over the place and we just wanted to return the truck and go. Not sure what his name is but he hd a ponytail, glasses and scruss on his face and he was short. No wonder this location has only two stars. Wont come back here.

I rented the uhaul for a day, I was wanting for a few days but the experience wasn't good. It's the winter time & the heater wasn't even in the uhaul, the tire pressure was low, I had to keep putting the air, the gear was so bad. The uhaul wasn't clean from inside either. I wish I could get my atleast half of the money back bcz I spent even more for Saturday rental as well as pay for the gas a lot. I would like to get some money reimbursed for an inconvenience. Please reach out to me someone from the corporate thanks.

The price is too high. I will be going somewhere else next time. I spent $100 just to move a bedroom set.

Excellent service and customer service

Everyone was courteous and truck was ready at the appointment time.

My experience was so enjoyable, no improvement needed...

The women that help me was so nice to me that day. I had a bad day I just moved down here. I don't have any family so, I was so mad and frustrated by the time I went to this store. The lady came outside ask if I needed help , and just her tone and her smiling and taking the time to explain everything to me. I called my mom and started crying because somebody that didn't even know me was kind and cared about me as if I was her family. When somebody I've know half my life is not even as kind as she was. I hope y'all promote her or do your best to never lose her! She is a great person I believe she would do the same for anybody else!

Not a good area, had to drive 18 extra miles due to last minute change in reservation

Staff was outstanding and extremely helpful

From the time I checked in fir my reservation to the return, the staff was courtesy and knowledgeable. I would use and recommend the location continuously.

Have more than just one cart to use. That has always been the only problem at this location.

I’ve been checked out of this unit since 10/31/20 and I’m receiving a receipt that says I checked out 12/4/20. I’m really disappointed with my entire experience at the location.

Key and her team were wonderful and went above all of my storage needs. Thank you Key and your team!!!!! I will make sure to let everyone know!!!

They did not want to take the trailer return and gave me a hard time. This was the 3rd location I went to drop off the trailer and no one helped me find a good location for drop off.

The problem is not necessarily with this location itself, it is with the system. I was charged over $200 in additional fees because the milage was incorrectly marked at rent out time and the system was down when I went to return it.

Service was fast all personnel was professional efficient and went out of there way to help. will recommend to others. Great service.

Everything was great how ever the store was opened 15 min late

Well first of all I got charged for 4 hours when I asked for 3.. returned exactly at 3 hours and still got charged the 4 hour rate. Also got a truck when I was told I would be getting a van. Truck was very hard to figure out how to drive, and I wish they would've told me which vehicle I was really driving so I could've been more prepared. No I would not recommend.

Expensive and overpriced for my small unit.

Stole the entite $150 deposit wont return partial payment vehicle was returned neat in a timely fashion with only 9 additional miles added but the initial payment was $18 then jumped to $47.26 which was fine but I was repeatedly informed that I would get at least $47 back the next day. Never happened I was double charged. employees need to be trained.

The people who helped me. Instead of making me feel welcome she made me feel afraid to rent from Uhaul was worse experience to rent a truck.

Everything.

1 - terrible customer service-apathetic teenager with an attitude problem. 2 - van was not cleaned prior to my rental. This has easily been the worst of my many Uhaul experiences. Shore it up.

The reserved quantities of the moving crates were not available. Needed to go to another U-Haul location to get all the moving crates booked in advance.

Jonathan and Natasha where the very best managers I have ever come in contact with. And the rest of the staff is just as good. They are kind considerate patient and they all go the extra mile. This is what it takes to run a good business and have good relationships with customers. They have continuously helped me when I needed their help and they were very kind they treated me like family. And I have to say some customers were very rude but I seen these people present themselves in difficult situations and we're still nice and kind with difficult customers. I give this star this business 10 Stars.

Better customer service. Seems like they were short staffed. Had an issue about receiving an email receipt and they didn't handle it well.

The staff here was very kind and helpful!

Awesome employees.

Have employees with better customer service

The person who checked me in was efficient, she explained the charges (which were higher than I expected) in detail, and cheerfully helped me adjust the mirrors (manually) at my request.

es caro

ninguno

Charged me for additional mileage. I do not remember agreeing to a set mileage. We had to go to several locations, not just one-way trip.

They all are so nice an helpful Up there hubby an I were in a bind they help us alot. WE TRULY APPRECIATE THE EXP.

Going to call monday morning. I was told I would be able to get a dolly and furniture carts for my move. When I arrived Nothing was available. It hindered my Move and I couldnt move as I planned. Looking to get a refund. Also the truck transmission went out on the freeway until I had to pull over and fix it

The trucks steering wheel was off center at 45 degree angle when driving starlight. The truck would turn for left then right after trying to adjust the steering wheel and I was all over the road. This truck needs to be repaired correctly; ball joint replacement , inner / outer tie rods , 4 wheel alignment . This was a dangerous truck to drive on any road or Circumstances.

this location needs more people on staff. I arrived to rent a truck and waited almost 30 minutes while the employee struggled to assist a customer with a language barrier. He did not know how to properly and confidently tell the customer he was unable to provide the service he needed. Customers had to use their phones to assist in Google translate. The employee would have kept everyone waiting if it weren't for customers intervening to assist with translating and providing solutions so ALL customers were served efficiently. Would avoid this location unless no other options available.

Amazing price and truck size!

Great staff!

Unfortunately, I'd a very disappointing experience. I had a reservation for a cargo van plus a trolley. The trolley was missing. But without the trolley I couldn't move the furniture. The employee in charge, due to his mental disability as he explained, couldn't manage the stressful situation. Eventually he went out on the truck lot and checked out other trucks, and miraculously, he found a handcart. The entire episode took about 20 minutes while another employee was standing around and watching the scene unfolding It is laudable that Uhaul employs people with disablities, but it is not okay to leave someone alone on his own deviced in a situation he can't handle. Why did the other employee not help? Secondly, instead of placing a hold on the estimated charge, my cc was fully charged, but a day later adjusted for the correct charge I incurred. It was only a small charge,but still ...

I was helped by James and he was great with his service. Even though he was off the clock but he still helped me.

Did not ware a mask to meet with me.

Service was great!!!!

I received the same tuck number as another customer and when we went into the office to get it situated no one was at work! After 15 minutes of waiting the employee that cleans the trucks seen us waiting and decided to help. He was very confused on what he was doing, almost to the point where he tried to Double charge me! This whole mishap took over an hour before I received a different truck. So long that I was charged an extra hour with my scheduled movers! I am not happy with this experience. I thought using my phone would be easier but it did not help.

It took about 15 minutes to check out with only me in line. Either a glitch with credit card processing or an employee that didn't know how to use the system. When you are exhausted and hot from moving all day, the last thing you want is to wait around a long time to check out.

Alignment was messed up by a solid 45 degrees. Gas was at a mid point. passenger mirror was broken.

Uhaul and there store fronts need to be on one page when leasing equipment. Booking online was the worst experience ever. At the location many things were different than whats stated in site.

I don't know who to believe, UHAUL or just this location. I placed an order online as mentioned which stated office hours 9 am to 7 pm Access hours 9 am to 10 pm and considered one of the 24 hour access location. However, apparently there office and access hours are the same. They said I wouldnt get in pass 7pm. Strike one- I also reserved a 10' truck and unit along with a dolley. The truck was available however I had issues with the storage unit. I couldnt bring my belongings back after 6:45 pm , in which online only reservation available at multiple location for a truck was 7pm but Im not allowed to access the storage facility after 6:45 pm 🤔 Why? The young lady had to contact her manager /supervisor to approve access after hours!! Strike two- The storage unit that I reserved for available which was a 5×5×10 however its was ok but I decided on something bigger therefore I changed to a 7×5 ×5 perfect for now. I go back to bring my belongings the door was open to access the inside unit however apparently you can only access units on the outside after business hours but not inside ok. So Im inside with belongings in hand and the unit I reserved for has a lock on it, wow!!!!🙄 i just spoke with the two employees on duty at the time and this happens so no unit and belongings with me. I reserved for 7pm to 11pm they withdrew the entire amount already from my account, paid in full no unit. Strike three- I get back to return the truck was unable to return online for whatever reason it gave me a message of not finding the location in which my location settings were turned on , so I came in the morning when they opened at 9 am which the young lady said I could return and it was on the reservation at 9 am. The line to return was long, social distance is out the window. There was only one person working and Im at this point over uhaul. My experience for the first time has been a nightmare, Is it Covid-19 or what

I see no improvements needed from my perspective. Your employee was attentive, knowledgeable, and respectful.

A very good experience from a small U Haul outlet.

Employee had no knowledge of how things worked or what to do. Gave me incorrect information about everything.

Don't have the option to rent a dolly online if you don't have them in the store

They had 1 peraon open the store and he didn't have paper and did not know what he was doing. Took me 30min to get the truck.

I like the fact that the U-Haul reservation system found a trailer that was at a location close to me. Very helpful and efficient staff at the trailer location (6040 Westpark, Houston)!!

Wonderful wonderful wonderful everyone was Great!!!! Nice, kind, understanding, I thought I was in Heaven for a moment!!! Best U-Haul in the USA!!!! Hallelujah

You did great!!! Thanks so much

Very fast and friendly crevice.

Convenient location. Close to galleria.

This location was great and uhaul services are great in general. But i got a pickup truck for like 2 hours and it was really expensive! The more you drive the more expensive it becomes! It's better to just go to a car rental company. The car rental will let you keep the truck for the whole day and you'd pay a loootttttt less!

Nice clean Office the staff where absolutely professional and polite. They are very knowledgeable and experienced staff i highly Recommend the Branch of Uhaul.

Everything was great!

The two young movers that came to help me were ABSOLUTELY AMAZING!!!! Their customer service was Phenomenal and didn't mind going the extra mile to make sure my things were delivered safely to my destination. The two brothers had such great words of encouragement during a hard time that gave me hope for a better day. I would recommend them anytime. Thank you!!!!

Good

Everybody at this place is so willing to help you. I’ve been there off and on for about a year and Jonathan and Natasha are just the best. I would highly recommend this for anybody.

Everyone at this premier location is friendly, helpful, knowledgeable. A fantastic experience. Well managed and CLEAN. Convenient front and rear gates, offering 24hour access. The manager, Jonathan Moreno, is excellent. Have always wanted to rent at this locations, finally did! 👍

Great customer service

Great job thank you very much

Location is wonderful.

I have been using storages for about 30 years this is by far the best place I have ever been. They care about you their kind they take care of you everybody there is excellent in all areas. They have

Very nice and professional

The facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.

Staff was very helpful.

Benn using this property for 20 years and always outstanding service! Keep it up!

Josh is the best for the team Great Customer service you Are Awesome

The young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!

It was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.

Everything was excellent

Cleaned and well maintained location. Staff was courteous at all times.

Tell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.

The storage with clean and the lady was very polite the two young ladies at the front desk and the whole facility

I am completely happy with the provided service.

I have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.

Son muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.

Thank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.

Great customer service. Always pleasant.

Kept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!

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Customer service was real real good

Aysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.

To many rate hikes and fees, otherwise manager and staff very helpful.

Awesome place and customer service. Ashlyn is the best!

current staff and management are fantastic!

Professional staff from manager Virgil to entire staff and cleaning lady!

my unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful. 5 stars out of 5.

na

The service was great. The facility was always clean and well kept .

This office was friendly and helpful with many matters. Will be back if need storage again.

My experience was good with this facility but I would like for you to check the roof of my unit as the items in the back right corner were all water damaged. Unit was D039