Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Key and her team were wonderful and went above all of my storage needs. Thank you Key and your team!!!!! I will make sure to let everyone know!!!
Expensive and overpriced for my small unit.
Jonathan and Natasha where the very best managers I have ever come in contact with. And the rest of the staff is just as good. They are kind considerate patient and they all go the extra mile. This is what it takes to run a good business and have good relationships with customers. They have continuously helped me when I needed their help and they were very kind they treated me like family. And I have to say some customers were very rude but I seen these people present themselves in difficult situations and we're still nice and kind with difficult customers. I give this star this business 10 Stars.
ninguno
I don't know who to believe, UHAUL or just this location. I placed an order online as mentioned which stated office hours 9 am to 7 pm Access hours 9 am to 10 pm and considered one of the 24 hour access location. However, apparently there office and access hours are the same. They said I wouldnt get in pass 7pm. Strike one- I also reserved a 10' truck and unit along with a dolley. The truck was available however I had issues with the storage unit. I couldnt bring my belongings back after 6:45 pm , in which online only reservation available at multiple location for a truck was 7pm but Im not allowed to access the storage facility after 6:45 pm 🤔 Why? The young lady had to contact her manager /supervisor to approve access after hours!! Strike two- The storage unit that I reserved for available which was a 5×5×10 however its was ok but I decided on something bigger therefore I changed to a 7×5 ×5 perfect for now. I go back to bring my belongings the door was open to access the inside unit however apparently you can only access units on the outside after business hours but not inside ok. So Im inside with belongings in hand and the unit I reserved for has a lock on it, wow!!!!🙄 i just spoke with the two employees on duty at the time and this happens so no unit and belongings with me. I reserved for 7pm to 11pm they withdrew the entire amount already from my account, paid in full no unit. Strike three- I get back to return the truck was unable to return online for whatever reason it gave me a message of not finding the location in which my location settings were turned on , so I came in the morning when they opened at 9 am which the young lady said I could return and it was on the reservation at 9 am. The line to return was long, social distance is out the window. There was only one person working and Im at this point over uhaul. My experience for the first time has been a nightmare, Is it Covid-19 or what
Wonderful wonderful wonderful everyone was Great!!!! Nice, kind, understanding, I thought I was in Heaven for a moment!!! Best U-Haul in the USA!!!! Hallelujah
Everybody at this place is so willing to help you. I’ve been there off and on for about a year and Jonathan and Natasha are just the best. I would highly recommend this for anybody.
Everyone at this premier location is friendly, helpful, knowledgeable. A fantastic experience. Well managed and CLEAN. Convenient front and rear gates, offering 24hour access. The manager, Jonathan Moreno, is excellent. Have always wanted to rent at this locations, finally did! 👍
Great customer service
Great job thank you very much
Location is wonderful.
I have been using storages for about 30 years this is by far the best place I have ever been. They care about you their kind they take care of you everybody there is excellent in all areas. They have
Very nice and professional
The facility and staff are all fine. The problem is that the office has been busy with not enough staff to handle the number of clients every time I have called or entered the office.
Staff was very helpful.
Benn using this property for 20 years and always outstanding service! Keep it up!
Josh is the best for the team Great Customer service you Are Awesome
The young guy working the Frin had passion marks all over his neck about 50 of them and he was very rude put his hand in my face and refused to speak to me but spoke to other customers!
It was a great clean, well kept, and safe storage place. The staff are great people. I had an overall positive experience. I would recommend to others and consider for the future. It was excellent.
Everything was excellent
Cleaned and well maintained location. Staff was courteous at all times.
Tell people in advance to bring home owner insurance policy number. Check in slow. To many references. The door to get into hallway for unit was locked. I was told at checkin they would unlock it.
The storage with clean and the lady was very polite the two young ladies at the front desk and the whole facility
I am completely happy with the provided service.
I have been incorrectly billed for a service I did not order or receive and have had no resolution tot his matter.
Son muy racistas y discriminan alas personas por no hablar su idioma. A mi en lo personal me fue pésimo con ellos y me trataron muy muy mal. Jamás volveré.
Thank you very much, I was very Satisfied with the very clean, Yes I will recommend to my friends.
Great customer service. Always pleasant.
Kept there commitments; good service. Best prices - my experience - u-boxes are significantly less expensive & much easier to store/move/etc than any other similar competitor. U-haul website easy!
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Customer service was real real good
Aysha (can't remember exact spelling of her name) was sensational. She was helpful every time I came in to the store and went beyond my expectations.
To many rate hikes and fees, otherwise manager and staff very helpful.
Awesome place and customer service. Ashlyn is the best!
current staff and management are fantastic!
Professional staff from manager Virgil to entire staff and cleaning lady!
my unit was super clean and temperature controlled even though I didn’t rent a climate controlled unit, the staff were super friendly and helpful. 5 stars out of 5.
na
The service was great. The facility was always clean and well kept .
This office was friendly and helpful with many matters. Will be back if need storage again.
My experience was good with this facility but I would like for you to check the roof of my unit as the items in the back right corner were all water damaged. Unit was D039
