Your app sucks. But everything else was fine.Kari H.
Customer Reviews for U-Haul Moving & Storage of Westside Jacksonville
Jacksonville, FL 32244
(2 Mi N Of I-295)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jared J.
Made it so easy and fast. In and out service just like the way it needs to be.AMADOR T. | First Impressions
Customer service, it's horrible.Justin M.
The people at this location did a excellent job with me!willie L.
All I can say is make sure that your mileage and the gas tank information is correct on the text message that is sent because I am still having a problem with the issue for my rentalLakisha M.
Customer did not leave a comment.Danay V.
Customer did not leave a comment.Austin F.
Customer service was not given and we are incredibly unhappy with the miscommunication and bad attitude of multiple employees.Jason R. | Online Move In
Staff very helpful Equipment worn but worked fineJames S.
I had reserved an outside drive up unit but it wasn't available when I arrived. However the inside unit will work just not what I was expecting.BRANDI S. | First Impressions
Have ramps included with the smaller moving trucks. Would have been good to know that no ramp comes with the 10ft trucks.BRANDI S.
Excellentshawn m. | First Impressions
My only issues were the following: 1. No outside lighting operational to fully inspect the vehicle 2. Receiving a 25' vehicle plus car trailer w/ barely 1/2 tank of fuel, w/ this size, gas station options are severely limited and the goal is to stop as few times as possible.JAMES C.
Service was great, except. When I went to return the truck via the app. The app could not process due to an error, which it never did say. So, I left the rental not knowing my totals. 24 hours later, I never received final bill, I still don't know any final numbers. A customer should not have to take time out and follow up with a company to verify if there is an outstanding balance. It is the burden of the company to ensure a final statement has been somehow communicated / provided.Eric C.
I told u months ago I couldn't afford it anymore and just get rid of stuff. I was told they were going to auction off months ago. I still was charged and they just auctioned off on 11/11. Even called months ago and they said they were going to auction stuff off. Why was I still charged and it took so long. I'm on disability and can't afford it.Tony C. | Overall Experience
Yes , but we moved to a different city so I can don't want to make a review.Charles L.
Customer did not leave a comment.Everette E.
Customer did not leave a comment.Brenda R.
Customer did not leave a comment.RICHARD W.
For in-town moves I was advised you must return the trailer (in my case) to the location it was rented from and not a different one like with out of town moves. If that's UHaul policy, I think that isn't great for convenience and should be changed if possible. I had to drive the U-Haul 20 miles where I rented it (I live in a huge city), instead of being able to return it to the U-Haul .8 miles from my new place. Would have been extremely convenient. Overall good experience, just displeased with that one point.Alexander F.
Nothing that I could see. Excellent customer service with a go get them attitude. I always use this site for my rental needs and tell all my friends and family to go there for their needs.JOHNNY C.
Customer did not leave a comment.ANNEAT M.
Customer did not leave a comment.Robin A.
The woman at the desk was not friendly. I considered going elsewhere because of her attitude.Robin A.
All my furniture and clothes boxes was filled with mold, rat feces and roaches! I was told I move into the facility in July when I moved in April 30 with mandatory insurance and I want all my ruined property reimbursed as the facility took pictures of some of the items but mattresses, ruined artifacts and clothes were ruined! This needs to be addressed immediately!!!Linda R. | Overall Experience
This is a great location staff is amazing friendly and very helpful. Just wish communication was better with reservations because I made 3 reservations to each have been changed locations and no contact was given to update me with that information until day of pickup.daisa S.
Scheduling could be improved the person I spoke to was not aware of this store location which is the closest to me.joe W.
Customer did not leave a comment.Hassan M.
Customer did not leave a comment.Janet R.
Customer did not leave a comment.Emicely G.
Quick and friendlyChristine H.
Customer did not leave a comment.Gerald L. | First Impressions
Their drop off and receipt email delivery process is impeccable as-is.Sidney E.
Dealer was professionalHenry B.
Customer did not leave a comment.Onielia L.
I am not sure why I continue to business with Uhaul. The Storage facility at Blanding/Westside was great and the store Manager Jacob was beyond helpful. Also the gentleman who manages the Normandy Store was incredible. These 2 men are your saving grace. The Uhaul customer service is horrifying. No one is on the same page, I have know clue how your customer service computers don't interface with the actual stor computers. Information is consistently incorrect. Uhaul caused a lot of challenges and financial loss when my husband I moved to Florida January 2022for my daughter's medical emergency. We reserved a unit on 103rd street from your customer service. When we finished our 14 hour drive with our truck and car hauler the unit not only didn't have storage but they didn't even have the size we ordered on the lot. This store sent us to Normandy after once again Customer service reserved another unit. When we arrived we learned that particular store wasn't even open for bussiness and was still being set up and built. This is important to remember because this store will definitely be referanced again in my complaint. Please know the store Manager was amazing and truly cared about helping us. Your customer service only read from a script and told us we were incorrect and Normandy had our unit available. The insisted we were wrong and all but called us lies. From Normandy we were directed to the Blanding Westside store. They had one unit available but it was too small and not the size we originally reserved when we proactively prepared foe this big move. So feeling defeated we took it unloaded after drive all day and then had to rent another unit with another company just so we could fit our items. Remember my reservation was for you biggest unit but Uhaul never delivered on what they promised. So I was paying an extra 100 a month because Uhauls customer service systems don't jive with the actual store. After this debockal all was well until 3 months later and we get a call from your customer service agent stating we were late on our Normandy unit. If you are following me you know that the Normandy Store was not open for business and we were sent to Blanding Westside. The CS agent insisted we had a unit on Normandy and told us we owed the money and we were wrong because her computer showed we rented it. Pull the call, take a listen, I'm embarrassed for your company for this atrocious interaction. She told my husband we had to pay and he explained everything twice our whole debockal. She still insisted he was wrong and we needed to pay for the unit. Finally after many call backs your customer service agent finally excepted we didn't have a unit. Moving on, I had enough and decided to call and discuss my unsatisfactory service over the last several months. For your information your CS manager was beyond unsympathetic to our challenges. My child had 9 surgeries and contacted gangrene and was on a ventilator in an induced comma. I was a bit emotional. The whole reason we moved is to make sure she had the best care. Uhaul added so much more stress and I felt so defeated from every angle. Your CS Manager did nothing but interrupt me to correct me on my experience because obviously her computer was as correct and how could I possibly be experiancing all these issues. I had to retell the story so many times. All while juggling the children's hospital, and everything else that goes along with moving 800 miles away. Please understand I give credit where credit is due . Your in store managers at all 3bstors were wonderful but your call center agents an management is sub par, disappointing, poorly trained and lacks listening skills, empathy, common courtesy, and the ability to think beyond what the computers tell them. I'd love to talk to someone who actually cares about our overall experience with your company. I hope you are out there. I managed call center supervisors for 18 years and had pride in their ability to give white glove service. You know how that happened? Not by giving away the bank but by listening actively to our customers, reiterating what they understand, taking notes so the customer did not need to repeat themselves, empathy, sincere appreciation for our customers accounts. My teams drove satisfaction by simply being good humans that thought for themselves. They didn't react like programs, zombies or script readers. So call me I want to chat with you. There is no reason your call center service agents are not high quality. Or maybe you don't care, maybe no matter the NPS scores or ESATS don't affect your revenue. What do I know I'm just a number and $ amount to Uhaul. However, if NET promoter scores do matter, I will never recommend Uhaul to my friends or family. You get a 0 or 1. 1 is the lowest. Call me, lets catch up. 717-496-6037 Shewon2019@yahoo.com Sincerely, Mrs. Tiescha Lohman ( former customer)Brian L. | Overall Experience
Always a great experience.Kathleen Q.
Customer did not leave a comment.Brooke A.
Great customer service at the store.Erin D.
Customer did not leave a comment.SAMUEL S.
Customer did not leave a comment.Monica H.
Customer did not leave a comment.LUIS C.
Customer did not leave a comment.paul T.
Employees un hooked my trailer but the transaction was reported days late causing a over chargePaul D.
Customer did not leave a comment.Kyron G.
Customer did not leave a comment.Steven F.
Horrible customer service by a young man at the counter. Was rude and disrespectful to my 75 year old mother and I who were in Jacksonville tending to a deceased family member's estate. The truck and equipment were fine. My only complaint was the particular employee's customer service skills.michael C.
Customer did not leave a comment.brandon W.
Customer did not leave a comment.sabrina H.
to long to wait for help and a credit for returning early ...way to high for a two rentGlenn M.
Fast and clean facilitiesRHONDA F.
Customer did not leave a comment.Jeff L.
Customer did not leave a comment.Kevin T. | Overall Experience
We bought the extra coverage. The trailers wiring was faulty and caused our vehicle to not start in the morning. I called uhaul and they told Me the coverage doesn't cover this type of problem. I would never rent from uhaul again nor would I get extra coverage whne I can't use it whne the problem is the actual uhaul trailer. IrritatedMatthew H.
Customer did not leave a comment.Nina F.
Gas level wasn't properly documented upon picking truck up, truck was empty and barely made it to the fuel station. Was told fuel level was right under the 1/4 tank. Rep that deliver the truck wasn't helpful her energy was as if she's was being bothered, very short and miss communicated gas level.DULCE P.
Customer did not leave a comment.George B.
Better Cust service and better trainingsabrina H.
Very friendly people I will always love to go There for future service 🐕â€🦺JEAN F.
The truck was raggedy the radio did not work it was load and felt like it was going to break down the whole 15 Hours we was drivingTimara P.
Customer did not leave a comment.kevin R.
The guy who rented me the van was very professional, but the female that I returned the truck to was Very Rude and if I had to deal with her again I would go elsewhere.THOMAS G.
The van I rented had the service tire light and the tire sensor light on the whole time I used. I did not have any problems with the equipment, but if all the tire needed was air, someone could have put that in.MICHAEL M.
Customer did not leave a comment.REGINALD M.
Immediately upon walking up to the desk the employees/attendants began bickering- arguing about who had to do the work to check me in. Mind you this is being done in front of my child who I work hard to instill the values of hard work. Next the employees rented me out the older of the two vans which were available. The part that bothered me the most was when I tried renting the van out another day the store itself seemed to deny the request while passing me along to a corporate dept. This was more of a hassle than anything. I will rent from enterprise next time because this entire ordeal was less than satisfactory. Mind you there are now fraudulent charges also on my card of which was used at only three places uhaul being one of them. Life storage being another and a local food place Tunis being a third I don't frequent. All in all I expected more from a national outfit and thus entire rental was a waste of time. I sat on hold over 3 hours of my time which I regularly bill $500-$1000hr for just so your local reps wouldn't have to do their $14hr tasks. Uhaul you lost a customer for good on this one.brandon K.
Customer did not leave a comment.richard P.
Customer did not leave a comment.Sydney S.
Customer did not leave a comment.Dominic S.
Customer did not leave a comment.Allison M.
The pick up location has awesome staffLevelda T.
Customer did not leave a comment.Julian P.
No improvementMary B.
Customer did not leave a comment.Jason V.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.KENYETTA W.
It was a pleasure speaking to the Manager in charge. He was courteous and helpful. Thank you.Jorge F.
Easy to rent and return - just the way it ought to be. ThanksSam L.
The employees were kids. Not professional at all. Talking about the night before at top golf! Brake lights did work on both the 5 x 8 trailers. And it took longer than 30 mins.David F.
I went to this location the day after my trip to see if I could get some assistance with a concern about why I was charged $7.49 more for a over mileages charge when I returned the truck that was 8 miles away. They couldn't help me and really wasn't trying to helpKeith K.
Customer did not leave a comment.Kristopher C.
Customer did not leave a comment.Harry K.
Make sure everything is ready for pick up and returnShamari F.
Customer did not leave a comment.Chantina L.
Move the truck return location. Its too close to the entrance/exit. You can't exit the lot when return trucks are blocking the exit and the store is closed. Its suppose to have 24/7 service but if there's a problem you can't get help til after 9:00 a.m.MARCELLA S.
Customer did not leave a comment.RICARDO M.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.Sherald H.
Customer did not leave a comment.Michael F.
Friendly service people fast in and outRandy M.
Customer did not leave a comment.TAMARA A. | First Impressions
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Reece C.
Customer did not leave a comment.roberto R.
Team was very rude at pick up location the employees did not know anything about trailers/ trucks ( how things worked and how it does and does not work) team was also very rude the whole time during my pick up would not help me in any way shape or formjames T.
Customer did not leave a comment.KENNY C.
I had more gas in it when I returned the truck and they said it was less. If I didn't put as many miles on the truck and returned it two days early, and had more gas then what was in it at the beginning, I figured I would get some type of refund, no partial refund at all.Chris A.
Helpful and friendly staff and truck rental availability when I needed it. Used storage facility for 12 months without issue.ROBERT D. | Overall Experience
Customer did not leave a comment.Kenneth R.
Nothing I can think of. Manager (Jacob) an employees were friendly and helpful. Return was fast and easy!Timothy J.
Customer did not leave a comment.EDGARDO S.
Everything about this rental was bad.James G.
Customer did not leave a comment.Jorge R.
yes I wouldn't use movers' helps again, they kept changing my times, to do the jobDavid W.
Overall everything went well. We did have to call the Roadside mechanic for help with the loading ramp. The ramp would not return into the truck body. We lost about two hours with large hammers and a grinding wheel on the ramp pull-out 'stops'. We canceled the call for Roadside help.John G.
Customer did not leave a comment.Todd O.
Customer did not leave a comment.Leigh T.
Bomb your vans. I had your 26 ft for 2 days spent a lot but the quality was terrible. It was bugs all in the truck. I will never recommend nor come back to this location.Deja J.
Customer did not leave a comment.elliot S.
You charged me for an extra day and I brought the truck back before 1030 pm you can check the cameras so I'm very upset about that..LENETHREIA M.
This rating was for my pick and returned location. Upon getting home with the equipment i started experiencing a problem. I tried calling that location and was unable to speak with anyone there. Once at the drop off location my experience was worse the delay and turn was so unnecessary. When compared to my last business transaction with uhaul this time im really disappointed.dell h. | First Impressions
Customer did not leave a comment.clarence p. | Overall Experience
Great thanks!NORMAN D. | First Impressions
Over the years there have been problems with mold in my unit. Mold covered my items. I couldn’t save many of my items unfortunately. The ceiling of the indoor facility needs to be cleaned often. The roaches were once the issue but the mold is my overall reason for moving out. I could no longer deal with it.LeMontica J. | Overall Experience
Customer did not leave a comment.Deborah P. | Overall Experience
Customer did not leave a comment.Deborah P. | Overall Experience
Couldn't get in to put my stuff and had to walk my stuff from the front til the backEbony E. | Overall Experience
Customer did not leave a comment.Muneerah C. | Overall Experience
Customer did not leave a comment.JOSEA O. | Overall Experience
Because i cant put my stuff in because the truck was and the way so my family got to walk it too 32 and the backEbony E. | First Impressions
Customer did not leave a comment.JOHN E. | Overall Experience
Excellent customer serviceDeborah P. | First Impressions
Everything was good. Only thing is our storage unit leaked and all of our stuff got wet. Besides that very happy with the storage.ADRIANE M. | Overall Experience
The staff at Blanding Blvd and the General Manager's Customer service skills and knowledge were exceptionally wonderful. I am very thankful that my belongs were secured in a safe and clean environment for the past couple of years! Thank you and God bless you all!Pam W. | Overall Experience
The location on Blanding is top notch, everyone is very professionalBRENDA MAE M. | Overall Experience
Customer did not leave a comment.Tamika h. | First Impressions
Uhaul was great covered all my needs from trailer to storage.Salih A. | Overall Experience
Customer did not leave a comment.Shanequa W. | Overall Experience
It's a great place w a very friendly staff!!!MELISSA F. | First Impressions
All were great and understanding when my payments were late. I had to have my lock cut off because nephew had key in ATL I apologize to them because I couldn't understand why they couldn't cut the lock off until I saw how complicated it was when locksmith attempted it. Mr. Chuck was very kind & helpful. Excellent customer service all locations. Blessings & Safe Holidays & a Prosperous new yr. Moving co was excellent also!!!!debra m. | Overall Experience
Customer did not leave a comment.Walldeline F. | Overall Experience
Customer did not leave a comment.Tyrone J. | First Impressions
Customer did not leave a comment.BRENDA MAE M. | First Impressions
Loved the way Mrs Hanna was very detailed and precise👍tijuana b. | First Impressions
Customer did not leave a comment.Roy W. | Overall Experience
Customer did not leave a comment.Ivan s. | Overall Experience
Josh was very helpful and cortious. Although I notice he was extremely busy and there was no enough staff for all the work although he still he kept his cool. And when above and beyond. Also Jessica in 103rtDebra G. | Overall Experience
Valentie at Tucson on Oracle and Josh at Westside on Blanding Blvd were excellent representatives.ROBERT D. | First Impressions
Customer did not leave a comment.Raevyn R. | Overall Experience
Great jobWalldeline F. | First Impressions
Great staff even greater supervisor!!Marcus T. | Overall Experience
Totally AwesomeMarcus T. | First Impressions
Customer did not leave a comment.ray b. | Overall Experience
Customer did not leave a comment.Michelle M. | Overall Experience
I had my reservations canceled multiple times and had to drive an hour and a half out of my way to pick up my truck. Then my reservation for my storage unit was changed twice on me. I bought boxes that were not shipped in time to use. It was an overall awful experienceAlyssa L. | First Impressions
Customer did not leave a comment.Edna L. | Overall Experience
Customer did not leave a comment.Anthony A. | Overall Experience
I think Uhaul needs to allow their employees more room when it comes to dealing with irate customers. The customers I saw them deal with were rude yet they handled it EXCELLENT with poise, dignity and grace. They definitely went above and beyond what I've seen others do....If there was anything to change it would be 24hour access extra charge being told up front.Shenna W. | Overall Experience
This is a busy location, so there is a wait to speak to someone in person when you get there. They are all very helpful, knowledgeable, and professional. I highly recommend the staff at this location. Additionally, the storage is very convenient, and the online check in process is easy, quick, and has 24 hour access.Kelly C. | Online Move In
Excellent serviceNancy W. | First Impressions
When I got my stuff it had mold and fungus all over it!! I lost most of my furniture!! Also other people experienced the same thing!! I paid for climate control, the worst!! It only been almost 3 months there!! I will not refer anyone here! I should get my money back!!!ELIZABETH F. | Overall Experience
Amaizing job and good teamANDRES A. | Overall Experience
NoneJOHN E. | First Impressions
Customer did not leave a comment.GLADYS s. | Overall Experience
Customer did not leave a comment.Bella V. | First Impressions
Customer did not leave a comment.KIMBERLY Y. | First Impressions
Customer did not leave a comment.rosalind j. | Overall Experience
To actually pull into the parking lot was a mess as soon as you turn in that’s where they clean and rent out trucks so someone was always blocking the way the lights in the unit only stay on for a very short period of time about 2 minutes I’m so happy I have my belongings out of this place. So I don’t have to ever deal with that location again.Amy K. | Overall Experience
Awful!! Overcharged! I was lied to, money was debited out of my account when I was told I wouldn't be charged. I was charged a whole month when I moved out after 5 daysKim A. | Overall Experience
There was 3 to 4 trucks blocking the entrance to unload or load and I ask the young lady, can someone move them so I could get closer to the door (15 min ) wait.Vincent B. | Overall Experience
U-Haul and storage on Blanding Boulevard Jacksonville Florida is one of the best Uhaul facilities to deal with everyone is extremely helpful every time I've been in and very kind.CAROLYN K. | First Impressions
The staff was very patient and helpful.Ishanti P. | First Impressions
There were times when we went into the office, no one acknowledged us. A few minutes passed, we asked for assistance. Emails to mgr not returnedannette a. | Overall Experience
Customer Service was outstanding! Jacobi and Brandon made everything easy. I would recommend this site to any and everyone. R/ Mr. E FosterEARNEST F. | First Impressions
Good place to store stuffWILLIAM A. | Overall Experience
N/ABARBARA R. | Overall Experience
Secure and accessible storage facility. Professional service from UHAUL personnel.Alonzo C. | Overall Experience
I appreciate the the service that you provide and the way I was treatedSantiago S. | Overall Experience
The managers at this location is very attentive. It’s the pricing that got me. I will return if needed. :)Felicia M. | Overall Experience
ConvenientGREGORY H. | First Impressions
Professional, knowledgeable, and well spoken. The manager is great leader.barbara m. | Overall Experience
Everything wss perfect!!Khrystal R. | Overall Experience
I was sent to 3 different storage units that were occupied.Clarenda J. | Overall Experience
Great serviceMeredith L. | Overall Experience
Customer Service always quick , friendly and helpful. Storage area clean with available carts.TESHA P. | Reservation
The staff was very friendly, helpful, knowledgeable and professional at all times. I was very pleased with my experience and will return again.Teri K. | Overall Experience
The staff was EXCELLENT. Kind people. However, the words disappointed and frustrated come to mind as far as my storage experience. Cockroaches, water damage, & a lot of money lost. NEVER again.Deborah A. | Overall Experience
Great place!Natasha P. | Overall Experience
Our move was extremely difficult, as is most, and this u-haul facility worked out great for us. The store was very clean, very well managed and the staff was friendly. Overall a very good experience.Eric B. | Overall Experience
Not pro-rating a move out rate seems unfair to me. On the occasions I’ve utilized a comparable facility, rates are prorated for move in and not. I vacated 5 days into new month but no refund issued.Lauren P. | Overall Experience
They ROCK! Ms Hannah is special.Beatrice J. | Overall Experience
The Girls went the extra mile for my business. Thank You Al HeichbergerAlbert H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!