Customer Reviews for U-Haul Moving & Storage of Westside Jacksonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westside Jacksonville

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Wolfgang B. on

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Customer did not leave a comment.

Karen H. on

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Thanks for making it so easy.

Wendy H. on

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Federico V. on

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There was a glitch in the checkout system that caused the price of the rental to triple that took a little while to fix. But other than that the place is great!

NELSON M. on

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When completing someone's rental inside due to mobile issues, review the whole order with the customer. I had someone there assume my drop off was the same as pickup which caused me a lot of issues. Not many people I talked to seemed interested in going above and beyond to help me until I spoke with someone in traffic control...

Shirley P. on

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Michael K. on

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Thank you.

bryant B. on

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Drive the truck after customer use to find out how the truck drives, I could not drive pass 50 with out shaking

Robert B. on

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STEPHEN B. on

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Better staff

Bill M. on

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BRUCE O. on

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Nothing

PreciousMary W. on

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They were rude upon returning the truck

Luis T. on

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Molly C. on

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Danielle O. on

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JACQUELIN H. on

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I was happy with the service provided :) thanks :) I don’t know the name of the counter clerk eitnt he glasses wonderful, and the drop off guys was excellent young guy thanks .

Wilbur N. on

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Our experience exceeded our expectations.. we had a problem with our brake light hookup but was corrected on the spot by a young lady named Hanah Lamot. She is pleasant, efficient and very knowledgeable.

DEBRA L. on

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CARMENCITA L. on

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Matthew T. on

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Went fine. Returned early and check in was simple.

Robert G. on

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Every thing was great.

William D. on

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Robert B. on

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Tracy M. on

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I reserved the truck on-line due to it indicating that it would cut down the on-site reservation time by 30 minutes. However, the system caused quite a few problems and it took more than an hour to figure out the issue of payment not being applied to the account after it was made. Eventually the manager became available over the phone and authorized us to leave with the vehicle. In addition, the A/C in the vehicle sopped functioning well half way through usage. The people were pleasant to work with, but the issue with the reservation and A/C in the truck was not pleasant.

Sam L. on

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Flawless transaction - I appreciate your service. Thanks, Sam

denise B. on

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David P. on

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Very rude young man processed me. Mainly I am so sick of price quoted online being lower than I am charged at store. Done with U-Haul!

Bill D. on

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Nothing. Everything was perfect.

Terry A. on

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Miguel M. on

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Amie K. on

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Steven E. on

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Savannah W. on

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Jenier E. on

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Carolyn C. on

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Vernita H. on

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Robert H. on

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On the last Sunday of the month, Sept 29th, 2019, the location had one person working at open. There were 12 people lined up to pick up their reserved equipment and at the rate the man was able to address customers, he would have taken three hours to get to all those in the line when I left. You should have at least one more person working from opening on the last Sunday of the month.

Laura R. on

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Excellent service.

Byrce C. on

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Customer did not leave a comment.

annette a. on

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There were times when we went into the office, no one acknowledged us. A few minutes passed, we asked for assistance. Emails to mgr not returned

EARNEST F. on

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Customer Service was outstanding! Jacobi and Brandon made everything easy. I would recommend this site to any and everyone. R/ Mr. E Foster

WILLIAM A. on

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Good place to store stuff

BARBARA R. on

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Alonzo C. on

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Secure and accessible storage facility. Professional service from UHAUL personnel.

Santiago S. on

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I appreciate the the service that you provide and the way I was treated

Felicia M. on

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The managers at this location is very attentive. It’s the pricing that got me. I will return if needed. :)

GREGORY H. on

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Convenient

barbara m. on

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Professional, knowledgeable, and well spoken. The manager is great leader.

Khrystal R. on

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Everything wss perfect!!

Clarenda J. on

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I was sent to 3 different storage units that were occupied.

Meredith L. on

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Great service

TESHA P. on

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Customer Service always quick , friendly and helpful. Storage area clean with available carts.

Teri K. on

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The staff was very friendly, helpful, knowledgeable and professional at all times. I was very pleased with my experience and will return again.

Deborah A. on

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The staff was EXCELLENT. Kind people. However, the words disappointed and frustrated come to mind as far as my storage experience. Cockroaches, water damage, & a lot of money lost. NEVER again.

Natasha P. on

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Great place!

Eric B. on

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Our move was extremely difficult, as is most, and this u-haul facility worked out great for us. The store was very clean, very well managed and the staff was friendly. Overall a very good experience.

Lauren P. on

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Not pro-rating a move out rate seems unfair to me. On the occasions I’ve utilized a comparable facility, rates are prorated for move in and not. I vacated 5 days into new month but no refund issued.

Beatrice J. on

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They ROCK! Ms Hannah is special.

Albert H. on

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The Girls went the extra mile for my business. Thank You Al Heichberger