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Michelle C | Overall ExperienceSelf Storage Units in Jacksonville, FL, 32244
U-Haul Moving & Storage of Westside Jacksonville
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- 4.0 Average Customer Rating
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I would not recommend this U-Haul facility to anyone. Your staff mainly the manager Kaylee Thompson needs to learn customer service skills she needs to learn patience she also needs to learn how to speak to people and not spread false allegations about people. Her personal thoughts are no one's business but her own. She lacks all management skills that anyone naturally has even a McDonald's burger flipper. I myself should take her job and show her how it's done. How customer service is supposed to be and how you treat your customers and how you listen to them and help them. She was rude to me disrespectful she was a bully and I would never ever recommend this location to anyone I would tell them to run as fast as you can to a Atlantic Self Storage for their storage needs. I would cut and run myself but I'm too tired and exhausted from moving into this facility at the moment. So yes they got me but I hope they don't get anyone else. I learned from my experiences and mistakes and make better judgment calls next time.
Tamara C | First ImpressionsManager Cierra is Very Rude and Very Arrogant and OVER TALKS U
Brittany B | Overall ExperienceGreat customer service, and a great company to rent from.
DERRELL B | First ImpressionsSomeone was allowed to use my name to rent a storage unit in my name. They didn’t check proper id. This is fraud. I will be contacting corporate.
TaMeeka B | Overall ExperienceThe manager was very helpful. She showed excellent leadership and very well organized. Her excellent leadership also showed through her amazing team who also showed excellent customer service.
ELAISIA W | Overall ExperienceThe staff is never at the front desk and when they know customers are waiting for awhile they still take a long time to come help an try to assist. The staff is unprofessional all the times.
Ashley D | Overall ExperienceMy unit was raggedy when it rained water got in my unit a destroyed must of my important papers and my furniture. The most problem I have with my uhaul experience is when I was late which was only twice the phone calls were sometimes 3 times per day, I got letters through the mail and emails which were very harassing. I will never again rent a storage unit from uhaul. Life does happen to some of us but there seemed to be no understanding of that.
Kimberly T | Overall ExperienceI will never recommend this facility or company to a dog! All of my belongings were destroyed at this facility by animal urine, fur and feces. My lock was cut off by staff once and changed without my permission. My locker was also cleared and removed by housekeeping and they thought it was enough to give me 2 months free rent. I was never able to even open my locker after that point to even know if my things were even inside. I lost everything I owned in life but the suitcases of clothes I originally kept out when I got the locker. Housekeeping removed my things because they figured out that ratcoons I were in fact getting in my locker from a hole in the roof and the ladder they had leaning on the side of the building. This was a nightmare and I had to walk away with nothing. This is far from over. I paid faithfully for years only to walk away with nothing. Do not rent anything from this company. They lack accountability when they do wrong....
Tia A | Overall ExperienceMy lock was cut off already tv clothes and other items were missing decorations and glass were broken up on the floor I asked 1 of the employees was there restroom told me he doesn't know because he don't come in there when he was just leaving from out there
DERRELL M | Overall ExperienceVery friendly staff.
Chavonese A | First ImpressionsI NEVER USED THE STORAGE, THANKS AGAIN ANY WAY,I DIDN'T NEED IT THANKS AGAIN
Marcus A | Overall Experience