The person who helped me was very helpful. But my reservation was not kept. I had to wait for someone to return a truck before I was given a truck. What is the point of a reservation of there isn't enough stock to rent out? Absolutely terrible experienceYoung K.
Customer Reviews for U-Haul Moving & Storage of Westside
Chicago, IL 60639
(Between North Ave & Grand Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat-Sun: 7 am - 7 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Second using within 30 days and thankful for the service, staff and ease. Thank you!Janelly N.
Customer did not leave a comment.Erica S.
The odometer is having issues, it was higher before I started than when I returned, couldn't allow me to complete the online return.INNOCENT U.
Customer did not leave a comment.Robert B.
Only issue I had was that there should be more staff during busy pickup times. There was only one person working the desk so there were four of us waiting in line for a whileChristina A.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Enrique C.
Customer did not leave a comment.YESENIA M.
Customer did not leave a comment.YOLANDA R.
Customer did not leave a comment.JUAN R.
Customer did not leave a comment.FREDERICA W.
Make sure trucks are clean before giving them out to the next customer. The 1st truck that was given to me was very dirty in the inside and smelled, they changed it and the 2nd was a lil dirty as well. I was in a hurry so I took it and cleaned it myself. Clearly they don't disinfect these trucks.FRANCES L.
Customer did not leave a comment.JAIME C.
Customer did not leave a comment.BRITTANY S.
Excellent jobERIC M.
Customer did not leave a comment.conway w. | First Impressions
Customer service in person was courteous & prompt. The young person working the desk had great communication skills and explained the pick-up process clearly to me, a first-time renter.Emilie K.
Customer did not leave a comment.KARL R.
Customer did not leave a comment.Roberto F.
Customer did not leave a comment.ONKAR M.
Customer did not leave a comment.JEWEL R.
Customer did not leave a comment.OLVIN M.
Customer did not leave a comment.NATASHA M.
Customer did not leave a comment.JOMARY S.
I made my reservation online and everything was ready when I got there.I also bought mattress covers,which were cheaper than the store.The truck was clean in the cab and inside the back of the truck.Returning after hours was easy but I wasn't sure if I went through the right steps on my phone to download the pictures.I went back to the store the next day and everything was calculated right.The employees were very helpful and kind at pickup and when I returned.Inside the store also followed protocol for safety because of the pandemic. I will definitely come back to this location if I need to rent a uhaul again.JOSEPHINE S.
I had a good experience The staff was professional Everything went smoothlyLOLA G.
More friendly service!Paul M.
More Larger Truck , Extended hoursDESALE W.
Customer did not leave a comment.Terrence B.
Everthing was goodROBERT S.
Answering the phones needs improvements. In person, the process, the truck and returning was very smooth and easy. Very thankful and will recommend.JANELLY N.
Customer did not leave a comment.Tomasz U.
The customer service was excellent I want to start off with that but I rented two bundles of pads. They were wet and smelled funny. Except for that the staff was more then helpful and nice.ROBERT P.
Just Great people!jewel r. | First Impressions
Customer did not leave a comment.ANTHONY N.
Customer did not leave a comment.JASON D.
The vans were parked very close together, the driver door was blocked by the next van. I had to squeeze into the passenger door. A little spacing between the vans would help especially if customers are pulling in and out of those tight spaces.Bennie P.
Not enough space to park trailerscorey D.
Customer did not leave a comment.eva j. | First Impressions
Truck had not been cleaned inside with trash from prior rental Smelled like cigarette smoke despite the no smoking warningKevin C.
I had to wait 30 min to even be let into the premise, along with a few other customers, even though it was 830am and they had been â€œopenâ€ since 7am. The employee was rude when they finally did let me in. The truck was not loaded with the supplies I paid for. The truck was not fueled.Zachary L.
The truck I drove needed an alignment, I was shaking driving over 50 ml/hr in the highway scary. I asked to return or es have the the nearest uhaul location and they would charge me $400. Totally not acceptable.JULIO S.
The truck was new so it wasn't any fuel inside, I had to put 20$ of gas inside and I only made it to the corner of the place I rented it. And one mile away from where I put the first gas in now I had to put 20$ more gas. And20$ more before I took the truck back. I I paid more for gas then the rentalNASHAWN S.
Customer did not leave a comment.ANTUANE T.
we were not told we needed a cell phone in order to complete the lease transaction, even though we completed the registration on line. this caused us to loose time from our project.James H.
UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank Youdiane l. | First Impressions
Customer did not leave a comment.Sam L.
Very nice and courtesy employees.Gregory W.
Customer did not leave a comment.nolia o. | Overall Experience
Customer did not leave a comment.Tamayo V.
The staff went above and beyond to provide excellent customer service. Extremely satisfied with the service and interactions with each staff member.CARMEN O.
Customer did not leave a comment.WOODROW G.
Excellent experienceChristina H.
Customer did not leave a comment.DEBRA M.
Walk in to have an inspection and hand off keys. Before we could say anything, the "customer service" agent said drop off the keys in the box outside.. Then walked away....DAVID V.
The gentlemen who hooked up my trailer and unhooked it at check out was very helpful and went out of his way to help me navigate backing up with a trailer. I appreciated his effort!ELIZABETH C.
Customer did not leave a comment.BLONDINA C.
Customer did not leave a comment.DENNIS M.
Customer did not leave a comment.GABRIELA A.
Customer did not leave a comment.CARLOS A.
My check in was great. But my they really over charge you. I fill the truck up and did not go over my miles and was hit with $80. Plus That is crazy. I will stick to my old truck companyANGELA H.
Customer did not leave a comment.Bill W.
Over charged me . My bill was $30.00 and was charged $97.00. Brought van in on time.ANGELA R.
Customer did not leave a comment.Chukwudi M.
Customer did not leave a comment.Meyunah M.
Customer did not leave a comment.MALCOLM B.
Customer did not leave a comment.CARMEN F.
Customer did not leave a comment.Regina I.
It was supposed to give to little dollys, they didn't, I went to tell them, they told me that it was no problem and they didn't discharge me, I had to pay itCESAR G.
Have an employee come out to the truck to help with mileage and verify gas.Cynthia A.
Customer did not leave a comment.JUAN M.
Person at drop off location very friendlyDAVID W.
Customer did not leave a comment.Malcolm P.
Uhaul changed the location of the truck after reservation and I had to take a 50$ uber to go to the other location to pick up the truckAhmad Z.
Customer did not leave a comment.Margaret H.
My items got wet due to a hole in the trailer. Other than that, my rental on 5/27 was ok.Natasha S.
Ensure all equipment requested is loaded on the truck accordingly. Hire desk workers who actually work and aren't on their phones the whole time.ASCENCION R.
I was over charged and still haven't received my refundMARTESHA C.
Customer did not leave a comment.Joslynn L.
Customer did not leave a comment.JAVIER D.
Customer did not leave a comment.AARON H.
I had my items stored at this place for almost a year. Safe place, friendly people, accessible. I like the climate control Overall a good place. I highly recommendjuan n. | Overall Experience
Customer did not leave a comment.ROBERT L.
I didn't use uhaul. Can someone please reach out to meJULIUS M.
Customer did not leave a comment.Nikkeya B.
So far nothing good customer service thank youCarol M.
Customer did not leave a comment.LORETTA D.
The service was excellent no need for improvement. Keep up the good work .VICTOR M.
The Staff was personable and professional Nice to work with.SANDI T.
Customer did not leave a comment.YVETTE J.
The staff was courteousBarbara J. | First Impressions
Customer did not leave a comment.Wanda P.
Customer did not leave a comment.RAYMOND B.
Customer did not leave a comment.ROSAURA B.
Nothing I can think of, Keep doing what you are doing. The employees are very professionalTONY D.
Customer did not leave a comment.IGOR T.
The truck needs maintenanceAresha W.
Drop off was easy and the staff very professional and friendly.STEVEN W.
They always treat me very nice at this locationChrystal K.
Customer did not leave a comment.TAMMY R.
Great serviceMaurice H.
Customer did not leave a comment.Marcell C. | Overall Experience
Customer did not leave a comment.ZALA L.
Customer did not leave a comment.AMBER H.
Excellent Customer ServiceRHONDA L. | First Impressions
Customer service was great. Would recommend this uhaul in the future.Charles W. | Overall Experience
Customer did not leave a comment.william h. | Overall Experience
Quick and painless. The purchase of the storage unit and the return of the unit was very fast. Answered all my questions. Good filled displays of product. I was in a bit of a jam so i appreciate these guys for coming to wrk and doing the job they do.Rouow W. | Overall Experience
This is what I wrote for the checkout comment portion: i will be sending an email to corporate about our truck fiasco when we received the truck on empty and was told we had to fill with gas for use to receive a credit when all we needed was a clean truck ready to use, how our room wasn't even cleaned out when we moved in, the lack of light not only in the room but in the hallway, the thermostats that read 90° constantly, the lack of toilet paper and paper towels for 2 weeks at a time, and the piles of spilled rice that was left in the hallway outside my room for 2 weeks. There is no way any sanitation practices were maintained and it is a health and safety issue due to covid. I couldn't even complete this form with a light on as all lights except for one have gone out. Horrible, I will never be back.Stephanie C. | Overall Experience
I spent 10 days trying to close my account. I was on auto pay and didn’t owe anything but was told by corporate I needed the facility to close the account. There is almost always only one person on duty making it very inconvenient for you to see a rep without standing in line with a mask for an hour. The general manager/owner is extremely rude and unprofessional. Corporate also gave me the run around, transferring me from one department to another with no results. Lack of customer service and communicationJennifer M. | Overall Experience
The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.natalie a. | Overall Experience
Customer did not leave a comment.loren m. | First Impressions
Very pleasant customer service.Yerinita C. | First Impressions
They just need more people on shift that all besides that everything was great.jesse d. | Overall Experience
I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of bothadrian n. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!