Customer Reviews for U-Haul Moving & Storage of Westside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westside

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Tytyanna F.
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Customer did not leave a comment.

Jose M.
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The employees are very nice and respectable

Pedro R.
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Fast service. Jose set up the trailer and I was on my way.

natalie a. | Overall Experience |
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The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.

Beverly R.
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My dresser leg is broke / chipped They took forever!

Imelda R.
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Customer did not leave a comment.

melissa S.
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Great Customer service !!!!

eddie G.
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Customer did not leave a comment.

Sheketa W.
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Juan N.
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Free cofee maybe?

Barbara C.
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Get more people at the register, Great Customer Service ??

Kenneth A.
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Customer did not leave a comment.

Yolanda C.
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alla L.
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Shakila W.
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They don’t clean and disinfect the vehicles and they really should ESPECIALLY know with covid 19 going around don’t recommend will be reporting to 311

Shanaisha S.
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Customer did not leave a comment.

Elvis T.
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Everything is all good satisfaction guaranteed

Jose D.
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Very rude employees, bad attitudes as soon as I arrived.

Larry P.
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Customer did not leave a comment.

Willie W.
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Daniel W.
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derrick J.
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Andrey U.
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Tiara T.
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Jeffrey P.
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Fire everyone there. I showed up to my appointment And was met with many customers unhappy that the system was down and no vehicles available. The lady behind counter was grumbling she was going to quit because she does not get paid to deal with this. As more customers came in, she tried to by pass me to bother customer of her same race. The lady said no this gentleman has been here before me. As I started to complete the paperwork she told me just a minute And I watched her walk out side and went a Ross the street to smoke. When she came back in to finish my paper she told me system was down and I need to pay by cash and it would be 102 dollars and then said nope since I was paying by cash it was four dollars more. When I said that was rediculous because I wanted to pay by card, the manager said try the card and it worked. Then she just mumbled through and told me to go find the guy in the lot to hook up trailer.

MARICAR M.
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Customer did not leave a comment.

Okisha M.
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Ana P.
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Kimberly B.
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There was an issue with my wait time but the manager stepped in and took care of everything. That's an example of great customer service!

loren m. | First Impressions |
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Customer did not leave a comment.

Rhonda L.
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loren M.
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Nikki C.
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Valerie W.
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Customer did not leave a comment.

Regene T.
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Porchia R.
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Tracy F.
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jose S.
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Naomi T.
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Andrew H.
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Been a customer for a very long time at this location.. service has always been great.until this new process now it's slower n it takes a bit too longer that usual..I don't like that we have to pay now ,if they reps have to inspect the truck.tjats a push away to another tuck service.for many ive spoke to that usually rents from your establishment.perhaps pictures shud be taken before n after for the insurance purposes.a quick mark off doesn't really show n cover the truth if there are any malfunctions n dents and broken objects on the vehicle the is being rented.apologies,this long feedback but only being truthful of the system I'm progress.thank you very much..for yur time( blessith be)..

CASSANDRA E.
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Customer did not leave a comment.

Tamike H.
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Susanna M.
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Toccara T.
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Customer did not leave a comment.

Timothy E.
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I was given an unsafe tow dolly. The wheel covers were connected via zip tie and cracked. While driving one of the wheel covers completely cracked and came off during high speeds. I had to use duct tape to connect it till I got to a safe place.

Savannah C.
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Customer did not leave a comment.

Cornelius T.
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Nothing I can ad, my experience was wonderful.

Yesenia D.
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Good customer service good job

nicolas M.
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they did'nt give me a received and did'nt told me how many miles i used and how much was for the miles i drove i think they over charge me for a 10 foot truck the email i got didn't say how many miles i drove and when i got the truck the tank was 1/2 and i returned it like it was and they charge me 17 .50 more dollars because i did'nt returned it a full tank itdoes'nt compare the uhaul on fullerton ave

james F.
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Later closing time

Johntae R.
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Customer did not leave a comment.

Saleh H.
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Customer did not leave a comment.

William D.
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Antony C.
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Fast and friendly

Chantel J.
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n/a

Carolyn M.
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Customer did not leave a comment.

Aine O.
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Different customer experience here as we were dropping off but she was efficient and helpful.

Josh W.
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Marcus H.
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detra D.
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Arturo O.
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Delores B.
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Your staff was excellent there very helpful

Rhia D.
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Nothing the employee was very nice

Ann W.
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None

Latasha W.
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I had no issues at first especially with the location. I have rented from there in the past. My only problem is some how I was miss charged for gas. Close to $100 extra. I contacted customer service who confirmed my returning gas & stated maybe a glitch occurred & they are in the process of correcting the matter! I was shocked by this because I never had this issue before; but I understand mistakes happen!

Henry M.
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Customer did not leave a comment.

James B.
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The staff members were very professional and well trained at doing their jobs. James & Shemelda Butler

lloyd H.
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Customer Service personnel was friendly and helpful. All is GOOD!!

Altangerel B.
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Customer did not leave a comment.

Ladell P.
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Juan N.
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Personal very friendly

Earline T.
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Customer did not leave a comment.

Alberto S.
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The process was confused

Robert B.
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Please have your crew always make sure to the clients understand if a credit is suppose to be giving to them let them know how much. It made me feel like you were taking my money from me and not telling me that I was going to be giving a credit back.

Joyce P.
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Customer did not leave a comment.

Corrdell P.
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Good customer service

Kimberly L.
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Try to explain the process of renting a little bit better.

Yerinita C. | First Impressions |
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Very pleasant customer service.

Raul P.
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Customer did not leave a comment.

Johanna M.
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None needed. Excellent service all around.

Ruth W.
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I made reservations over the phone. When we arrived at the pick-up location, it was closed. The pickup location was already a 45 min drive from where I was staying, all closer locations supposedly did not have a 4x8 trailer. We then had to drive another hour to get to a location downtown Chicago, which was not in a desirable location. The person at the counter was friendly but was multi-tasking which made the whole process even longer. The trailer had trash in it and the connector for the lights was not in working condition. Super disappointed.

Rodney A.
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Customer did not leave a comment.

Aisha D.
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The only thing I didn’t like was that I went out alone to inspect the truck with nooo assistance

Rodrigo M.
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Excellet

Karl P.
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Super helpful, friendly & professional staff! Really helped to make my move a lot easier.

Larry P.
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Customer did not leave a comment.

Mykola S.
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Very professional! Very quick service! I should say thank you!!!!

Jasmine C.
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Customer did not leave a comment.

Joya D.
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Customer did not leave a comment.

Rosemary O.
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None

Jennifer T.
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Have more staff on hand and multilingual employees on hand

Jermaine J.
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Everything was great.

Rosie B.
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Well, I just assumed that there was a bolly in the truck to help roll heavy items. I think that they should ask if you need other assistance for example etc. Overall everything and the providers were great and caring to their customers while I was there. Great Job everone!!!!

Judy B.
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Customer did not leave a comment.

Juanette A.
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They can hire more people to work the desk area to not have the customers to wait so long for service.

Lavanna B.
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Customer did not leave a comment.

gina P.
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More employees at hand with experienced.. and not being over building with no exclamation that's why

Syreeta D.
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Customer did not leave a comment.

Donald P.
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This was not our requested location, but we were given extra time for the extra distance. We would have appreciated more than 24 hours notice about a location change since we booked the truck two weeks in advance.

Chalsy S.
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Customer did not leave a comment.

Floyd T.
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Recorded wrong vehicle,wrong milage and no gas. Over all I spent over $80 for truck. The math did not compute and staff could not assist. I could only walk out disappointed.

Sally W.
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Customer did not leave a comment.

Nonnie R.
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For the thrid time I signed up for Truckshare 24/7 and the equipment was not ready. Stood around for 35 minutes waiting on equipment.

jesse d. | Overall Experience |
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They just need more people on shift that all besides that everything was great.

adrian n. | Overall Experience |
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I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of both

merari Z. | Overall Experience |
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The manager and employees have great customer service but this storage has a rat infestation that is beyond their control so needs a lot of help I would rent a truck there but not a storage unit....

Cresandre D. | Overall Experience |
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Will rent here again very professional 👍🏾

No reviews have been submitted for this location.

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