we were not told we needed a cell phone in order to complete the lease transaction, even though we completed the registration on line. this caused us to loose time from our project.James H.
Customer Reviews for U-Haul Moving & Storage of Westside
Chicago, IL 60639
(Between North Ave & Grand Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat-Sun: 7 am - 7 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul is very convenient and in the area I Am pleased to do business with your company And Yes I will Recommend the company to my family and friends Thank Youdiane l. | First Impressions
Customer did not leave a comment.Sam L.
Very nice and courtesy employees.Gregory W.
Customer did not leave a comment.nolia o. | Overall Experience
Customer did not leave a comment.Tamayo V.
The staff went above and beyond to provide excellent customer service. Extremely satisfied with the service and interactions with each staff member.CARMEN O.
Customer did not leave a comment.WOODROW G.
Excellent experienceChristina H.
Customer did not leave a comment.DEBRA M.
Walk in to have an inspection and hand off keys. Before we could say anything, the "customer service" agent said drop off the keys in the box outside.. Then walked away....DAVID V.
The gentlemen who hooked up my trailer and unhooked it at check out was very helpful and went out of his way to help me navigate backing up with a trailer. I appreciated his effort!ELIZABETH C.
Customer did not leave a comment.BLONDINA C.
Customer did not leave a comment.DENNIS M.
Customer did not leave a comment.GABRIELA A.
Customer did not leave a comment.CARLOS A.
My check in was great. But my they really over charge you. I fill the truck up and did not go over my miles and was hit with $80. Plus That is crazy. I will stick to my old truck companyANGELA H.
Customer did not leave a comment.Bill W.
Over charged me . My bill was $30.00 and was charged $97.00. Brought van in on time.ANGELA R.
Customer did not leave a comment.Chukwudi M.
Customer did not leave a comment.Meyunah M.
Customer did not leave a comment.MALCOLM B.
Customer did not leave a comment.CARMEN F.
Customer did not leave a comment.Regina I.
It was supposed to give to little dollys, they didn't, I went to tell them, they told me that it was no problem and they didn't discharge me, I had to pay itCESAR G.
Have an employee come out to the truck to help with mileage and verify gas.Cynthia A.
Customer did not leave a comment.JUAN M.
Person at drop off location very friendlyDAVID W.
Customer did not leave a comment.Malcolm P.
Uhaul changed the location of the truck after reservation and I had to take a 50$ uber to go to the other location to pick up the truckAhmad Z.
Customer did not leave a comment.Margaret H.
My items got wet due to a hole in the trailer. Other than that, my rental on 5/27 was ok.Natasha S.
Ensure all equipment requested is loaded on the truck accordingly. Hire desk workers who actually work and aren't on their phones the whole time.ASCENCION R.
I was over charged and still haven't received my refundMARTESHA C.
Customer did not leave a comment.Joslynn L.
Customer did not leave a comment.JAVIER D.
Customer did not leave a comment.AARON H.
I had my items stored at this place for almost a year. Safe place, friendly people, accessible. I like the climate control Overall a good place. I highly recommendjuan n. | Overall Experience
Customer did not leave a comment.ROBERT L.
I didn't use uhaul. Can someone please reach out to meJULIUS M.
Customer did not leave a comment.Nikkeya B.
So far nothing good customer service thank youCarol M.
Customer did not leave a comment.LORETTA D.
The service was excellent no need for improvement. Keep up the good work .VICTOR M.
The Staff was personable and professional Nice to work with.SANDI T.
Customer did not leave a comment.YVETTE J.
The staff was courteousBarbara J. | First Impressions
Customer did not leave a comment.Wanda P.
Customer did not leave a comment.RAYMOND B.
Customer did not leave a comment.ROSAURA B.
Nothing I can think of, Keep doing what you are doing. The employees are very professionalTONY D.
Customer did not leave a comment.IGOR T.
The truck needs maintenanceAresha W.
Drop off was easy and the staff very professional and friendly.STEVEN W.
They always treat me very nice at this locationChrystal K.
Customer did not leave a comment.TAMMY R.
Great serviceMaurice H.
Customer did not leave a comment.Marcell C. | Overall Experience
Customer did not leave a comment.ZALA L.
Customer did not leave a comment.AMBER H.
Customer did not leave a comment.Georgina R.
Customer did not leave a comment.RAMOND F.
The employees who assisted me this morning at 1700 N Cicero were incredibly helpful and kind. I was having trouble with the UHaul website and retrieving my rental via smartphone, so they helped me by confirming my rental in store instead. I'm disappointed in the failure of the online reservation and difficulty with your website, but the customer service to correct the problem was excellent. The condition of the vehicle was also a minor disappointment, as it had a pungent unpleasant smell and was covered in dirt and animal hair. Overall I'm relatively satisfied with my experience today (better than most other UHaul locations I've used), but hopefully the website is improved before the next time I need to rent a vehicle.VALERIE L.
Great customer service you all are awesome!Johnathan M.
It was clean, but unsafe the back cabin of the truck. One of the square of the floor was falling out and almost fall a few times.Juan L.
Customer did not leave a comment.eduardo P.
Customer did not leave a comment.ANDRE S.
Very professionalLinda M.
Customer did not leave a comment.Regene T.
Customer did not leave a comment.PATRICIA F.
Customer did not leave a comment.NELLYDA L.
Customer did not leave a comment.Johnathan M.
Customer did not leave a comment.ZALA L.
I ordered furniture pads and a dolly and didn't receive either and was charged for both.Kimberly E.
Victoria Guzman took care of us when we picked up our rental. The system was down but she went above and beyond with a work-around that got us on the road after a short delay. I would recommend this location with an "ask for Victoria"!Alexander M.
Customer did not leave a comment.Chloe V.
Good customer servicePauline P.
Customer did not leave a comment.CHRISTINA P.
Customer did not leave a comment.CAROLYN B.
Customer did not leave a comment.Angela R.
Customer did not leave a comment.VERONICA G.
The gas tank was empty, the left mirror was so dirty I couldn't use it, and it was one of the worst customer service reps I've dealt with. Not to mention I was sent to one of the most dangerous neighborhoods in Chicago, when I live within 5 minutes of multiple locations.John F.
Scheduled a time for the pick up. Could not get the truck. The truck and equipment where not ready. Had to remind the employee to get the equipment. Took an hour of my time. The gas tank amount was incorrect. Did not t use or open the moving mats but am still getting charged for them. There should be some sort of discount here. Please reach out to me if you need to discuss this service.Daniel D.
Customer did not leave a comment.tela G.
Customer did not leave a comment.ivette A.
Customer did not leave a comment.JAMES M.
The location I ordered from wasn't the issue, Uhaul is. This has been one of the worst experiences I've ever had a paying consumer and I will filing a complaint with the Better Business Bureau.NICHOLAS M.
Customer did not leave a comment.GREGORY W.
Customer did not leave a comment.elizabeth S.
Customer did not leave a comment.Jorge A.
Customer did not leave a comment.Rodney S.
Customer did not leave a comment.Jonathan M.
Customer did not leave a comment.Marla T.
Very friendlyAmmar A.
Customer did not leave a comment.ANGEL B.
The rear break lights did not work the inside was not clean nor was the outsideTawanna D.
Customer did not leave a comment.ALICIA L.
Very friendly at the counter and the manager who hooked up my trailer was very reassuring and knowledgeable about how to navigate my car with a trailer in back. Highly recommend this company and locationmaryclaire F.
A worker stole something out of my property I left in the truckMalik F.
Only complaint pricing was too highBrenda W.
The staff was not very helpful when I needed assistance moving 12 reusable bins from my car into the store. The bins were disgusting inside & needed to be cleaned before use. When I called to try to extend my rental, no one answered (after calling 6x). This location is definitely not one I'll be going back to again.Natally K.
The gentleman that helped me today was great... He took the time to explain everything from the Rate insurance gas return policy I really appreciate great customer service & he was greatSTEPHANIE K.
Customer did not leave a comment.Zaria E.
Excellent Customer ServiceRHONDA L. | First Impressions
Customer did not leave a comment.JULIAN C.
Customer service was great. Would recommend this uhaul in the future.Charles W. | Overall Experience
Customer did not leave a comment.william h. | Overall Experience
Quick and painless. The purchase of the storage unit and the return of the unit was very fast. Answered all my questions. Good filled displays of product. I was in a bit of a jam so i appreciate these guys for coming to wrk and doing the job they do.Rouow W. | Overall Experience
This is what I wrote for the checkout comment portion: i will be sending an email to corporate about our truck fiasco when we received the truck on empty and was told we had to fill with gas for use to receive a credit when all we needed was a clean truck ready to use, how our room wasn't even cleaned out when we moved in, the lack of light not only in the room but in the hallway, the thermostats that read 90° constantly, the lack of toilet paper and paper towels for 2 weeks at a time, and the piles of spilled rice that was left in the hallway outside my room for 2 weeks. There is no way any sanitation practices were maintained and it is a health and safety issue due to covid. I couldn't even complete this form with a light on as all lights except for one have gone out. Horrible, I will never be back.Stephanie C. | Overall Experience
I spent 10 days trying to close my account. I was on auto pay and didn’t owe anything but was told by corporate I needed the facility to close the account. There is almost always only one person on duty making it very inconvenient for you to see a rep without standing in line with a mask for an hour. The general manager/owner is extremely rude and unprofessional. Corporate also gave me the run around, transferring me from one department to another with no results. Lack of customer service and communicationJennifer M. | Overall Experience
The person that helped me was nice but he charged my account a big transaction which put me negative, which made me upset. He didn't his best but he also told me that he was still new.natalie a. | Overall Experience
Customer did not leave a comment.loren m. | First Impressions
Very pleasant customer service.Yerinita C. | First Impressions
They just need more people on shift that all besides that everything was great.jesse d. | Overall Experience
I moved out on August ninth not the twentyfirst it is on camera.The manager saw me moving out that Friday, But she still charged me for the month of August. I rented two units and I moved out of bothadrian n. | Overall Experience
The manager and employees have great customer service but this storage has a rat infestation that is beyond their control so needs a lot of help I would rent a truck there but not a storage unit....merari Z. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!