Customer Reviews for U-Haul Moving & Storage of Westside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Westside

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Rafael G. on

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Maurice O. on

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Maureen B. on

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Very professionally run. Very pleased with the service. Thankyou. Maureen

Donald B. on

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Karriem A. on

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Leon G. on

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Very efficient employees and excellent service at handling my request.

Owen W. on

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No Improvement needed.

Franz P. on

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Trailer was not swept out.

HENOK H. on

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Elmer B. on

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Justin D. on

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The line on a Saturday was long, we were waiting 30 minutes. However, Natasha made this overall experience quick and easy to hook up and drop off. Considering we had difficulties with the 1800# and reservations Natasha redeemed the poor experience we had prior to pickup.

Afzal A. on

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There was a long wait to get the rental truck. Waited half an hour.

Rejean B. on

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William Q. on

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Danny H. on

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The truck could have been cleaner inside for a new unit,

Anthony S. on

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Maurizio N. on

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Melissa and her other partner which name I do not recall were very helpful. Thanks

Dayna S. on

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Add another customer service representative on busy days/times.

Amiel O. on

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Refueling chart should be precise.i fallowed the instructions that uhaul thought me. Fuel should be exactly the same when i started using the truck but fuel end up higher than i expected. I refuel it in vancouver so i probably end up paying like $30 more.

Garry S. on

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My counter salesman was Fantastic. He showed me everything about the trailer and I had No issues. Very smooth A real pleasure Thank you Garry Stoeck

Justin l. on

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Ignored on hold for 22 minutes I called back 10 times until they had to pick up. Poison boxes in the lockers so wash your stuff. Ridiculous late fees but that's probably all uhauls.

Duane L. on

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Had excellent service treat their customers good

Shelli H. on

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We've come to this location the last two times and have always been very happy with the customer service.

John D. on

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your people at the front counter are very good at what they do.. very busy when we were there, and yet, they handled every customer with care.. flexible at arranging drop off time was a huge help... they explained everything thoroughly about the rental, and made everything work out good..thnx for the great service...

ANDREW A. on

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There was no walk around inspection with the customer or help with setting up the side mirrors when picking up the vehicle. Radio button for volume was missing, transmission gear selector was loose and when I got gas the vehicle slipped from park to reverse and started to roll away. The tow button on the shift lever was missing. I am handicapped and asked if I could leave my vehicle near the door while I used the rental truck and was told no move it to the street. I am very upset because this was the second location I had to go to because the first one all their computers were down and the couldn’t make contracts on them. The people were trying to do them on their smart phones but every person I saw there the phones said the clients credit card was declined. I have a $24,000 limit on my card and keep a $0.00 balance. The people tried for an hour and when I asked why they didn’t just reset their systems I was told “only the IT guy can do that” and they had been trying for hours to get him there. I was very unimpressed and also I was not informed if I used the dolly in the truck I would be charged $7,00 up front yes they warned me about low fuel costs but not that and it sure seems like a cash grab especially for someone who is obviously handicapped. The service from uhaul was far better back in 2012 when I moved to Alberta from Ontario.

Chad F. on

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Jomy T. on

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Brian S. on

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Everything worked very well, no problems what so ever

Kevin C. on

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Booked for pick up St. Albert - was changed to west end. Had to wait 25 minutes in line to rent. Vehicle had left over food wrappers and coffee spilt all over. Back of vehicle was wet and dirty.

Russell V. on

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Get there early! Sometimes there's a line up & you could be waiting for 15-20minutes

Tyson S. on

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The staff provided great customer service and the trailer I rent was in good repair. I would have rated my experience as excellent if the site of the business had more space, particularly for parking. That said, I will return when a U-Haul need for me arises. Thank you!

Andrew L. on

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The service was amazing and above and beyond every expectation I will recommend this location to everyone I know who needs storage and moving services.

Roy F. on

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Jay J. on

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It is dusty inside the van

William M. on

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Everything we great other than the drop off which took about an hour when it should have taken about 15 minutes. We waited for over 20 minutes at the drop off point without seeing an employee so we finally went in to see what was going on and were told to wait outside until someone showed up. Once we were checked out we had to go inside to get a refund on our estimated cost as we had used a debit card and had to line up for over half an hour to get that.. Apparently if we had used a credit card we wouldn't have had to do that but we were not advised of that at time of check in. a good experience overall other than the check out process which was extremely frustrating. Thanks.

Darren C. on

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Jessica B. on

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This is not location specific, but I had made a reservation online which I was able to do, I received a confirmation and when I went to pick up the vehicle, there wasn’t one available. I was told they reserve the right to cancel within 24 hours but I was not notified of a cancellation. I was also disappointed to find that you could book something that wasn’t available. Not great. Location specific, I had to wait in line for 45 minutes to pick up my vehicle the next day because there were only 2 people working, which seemed odd on a weekend at the end of the month, when I already knew that everything was fully booked. When I returned my vehicle, the fellow (again, only 1?) was on his lunch break so I had to wait another long while to return it. I had also pointed out that the mileage was 1km off (my invoice said 14 when the vehicle said 15) and the clerk said he would make a note of it. I had taken a picture to show it. I was still charged for the extra km. I didn’t make a fuss because it was $0.50 but still, after everything else, I was disappointed. I don’t think I will be back to this location and I will rethink using U-Haul again.

Clifford F. on

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Vivian A. on

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EXCELLENT cutomer service provided by Hunter. Thanks!!!

Kathryn M. on

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Friendly, knowledgeable service.

Robert G. on

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Uhaul storage is ideal for Canadian and very useful

therese a. on

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I'd go back to them for sure

Sean C. on

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That is good service Thank you

Franklin G. on

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very personable staff

Cheryl S. on

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Even though the lock form the main area was still on my locker and I had to wait for someone to take it off everything else went sooth

Danielle F. on

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Completely awful experience

JOHN H. on

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Staff was extremely polite, helpful and a pleasure to know over the past 6 1/2 years. They all deserve a salary increase !

Ashley H. on

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The staff were extremely friendly and helpful, and allowed me to move my items out three days after the payment date without having to pay for the new month. Have already recommended to others. Thx!

Unale L. on

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I would use your services again if needed in the future, I have no regrets storing my things with you guys. Thank you!

LAURA D. on

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I didnt get her name but the girl was amazing! Give her a raise! She was so accommodating and easy to talk to. I give her high fives and thumbs up.

jason w. on

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Truck had to be filkedevery 175 km. That's ridiculous. The play in the steering wheel was so poor that driving that vehicle was dangerous to myself as well as others on th road. Had I encountered sn

Christine R. on

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I signed up as the person responsible for the unit, was assured Joel Whiteley was on the list for access. everything inside are his belongings. He lost key card.. please let him have access!! thanks

Peter S. on

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First class service Couldn’t ask for more

Kyle L. on

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Fantastic customer service. Always had what I needed or found the next closest location that did. Highly recommend this facility for all rental / moving purposes. Thanks

Brett L. on

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The staff was very nice and helpful. The area was not well maintained and lots of garbage everywhere.

Jonathan H. on

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The staff have been very courteous and have gone above and beyond for me. I can't thank them enough for all their help along the way.

ROMAN W. on

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The staff at this location are always friendly and willing to do what they can to help out.

Jimmy M. on

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The girls at the counter was very helpful and friendly awesome service loved it Thank You so much ❤️❤️❤️

Robert G. on

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You are very good for helping people keep up the good work

Kim D. on

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Fantastic customer service from Robin the GM.Friendly,efficient and knows her job.We made the right choice to pick west end uhaul. Thanks Robin

Ralph K. on

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Clean facility, classy setup, convenient access, and capable staff

therese a. on

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The service was excellent.. I'm speechless 😶

Natalie H. on

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It was a great experience. Thank you for your service and one month free storage.😁

Linda R. on

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Excellent facility and great staff.

HYOUNG CHUL M. on

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Very satisfied customers service

Arno K. on

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I have just rented a unit- haven't had time to begin moving in. weather today seems to be snow! will visit at a later date. thx. Arno

patricia g. on

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They where really good to me. Thank you very much

Rolando F. on

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Its very helpful for us does who dont have space at home or start to move right away.Its convienient and Jayson is very helpful to us and giving us tips before to put our stuff. Some part has no light

Kevin R. on

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Nice facility, seemingly nice staff, the staff member who helped me was very knowledgable

Brenda J. on

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Over all I would recommend this facility to anyone who might need a place to store your belongings. Staff was friendly and helpful.

Jamie B. on

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The mice issue needs to be controlled, my furniture was ruined. They advertised a free month that I never received... will never go back.

Allan R. on

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The staff this afternoon were awesome. My uhaul truck got stuck in the snow just outside your depot and they were there helping push it out, could not have done it with out them.

Tracey S. on

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great service

HECTOR P. on

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Everyone I interacted with with friendly and helpful which made my move easy

CAROLYN H. on

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Easy access . Staff always pleasant. There was a mix up when I changed cc#, but was quickly reimbursed the late fee. Thanks.

Jonathan B. on

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Avoid going for desk service a peak times..Wait is too long.

ROB M. on

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Pretty good facility overall. Pricing is on the high side. Perhaps loyalty discounts for long term renters?

Orval B. on

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Understaffed at month end so a lot of waiting. Good customer service from the one gal at the desk. Your point of sale machines are poor and don’t process accurately, declines transaction for no reason

Kailey O. on

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The whole process is so unorganized.

JASON PIERRE M. on

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Ty

Dana S. on

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Very busy location. More staff may be necessary so customers aren't waiting for service.

Gordon K. on

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Site needs to have better mouse control . A bunch of my stuff was ruined by mice .

david a. on

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The alarm would go off every 5 minutes for no reason. The alarm was deafening and extremely annoying. A staff member parked infornt of a loading bay and scoffed when I asked for them it. Very rude.

Ralph T. on

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the young lady who set us up was fantastic I don't have her name at this point do to still unpacking Thank you and for sure we will use again when needed

ROMAN W. on

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Westside storage is an awesome facility with great staff

Justin P. on

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Was a couple days late for rent but didn't need the unit anymore they let me empty it instead of having to pay another month. Thanks to the manager.

Mary M. on

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none

Megan P. on

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Service was quick and efficient. Very helpful.

Jackie M. on

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Property is filthy w/gbg everywhere, indoors & out. Street ppl at their unit all day. Massive mouse issue indoors. Place reeks. Mouse urine & feces all over my furniture. Costly cleaning. Never again.

Clayton Z. on

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*

Ruby B. on

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Units were clean and secure. Decent rates. Employees are easy to work with.

Anita W. on

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Excellent storage facility

Donna S. on

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Good customer service, friendly and knowledgable.

Colin S. on

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Great service.

JAMIE K. on

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Access to my unit was bad, since there’s only one way to drive in and it was often blocked. Hours were somewhat limited. Online updates seldom work worked. Good access to dollies. Key cards work well

Ronald W. on

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Very nice people, nice storage units, nice facility. Good boxes...strong and good sizes. All good. Thank you for a nice experience.

tony r. on

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There was ice on the loading dock~ very dangerous , caused by the snow melting from the roof and freezing overnight. Access to the storage building entrance was often restricted by the trucks

ROMAN W. on

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great staff and service at this location.