Customer Reviews for U-Haul Moving & Storage of Westside

7,303 reviews

11120 154th St   Edmonton, AB T5M3M9

(780) 451-6381

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(780) 451-6381

11120 154th St
Edmonton, AB T5M3M9

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Christal R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

david r L. 
Rating:
5.0

Chane gave fantastic customer service while being completely efficient at his job. He got me isetup with a free month of storage and out the door with a truck for the day I had reserved online. His friendly personality made completing the transaction almost seamless. He explained everything well that I had no issues finding or entering the storage locker building. My only issue I had was when I went to go get a cart to use. There was one moving truck unloading or loading using almost every single cart available. They seemed to also be on some type of break or taking their time so their belongings just sat there on the carts the entire time we were there making them not available to any other customers. There was a single mattress cart to use which was only helpful for a few items.the rest we had to carry to the locker.

Fadwa H. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Customer did not leave a comment.

Janine M. 
Rating:
5.0

The Edmonton West End UHaul facility was excellent. Staff were always helpful and extremely pleasant to work with. Very clean buildings for storage. Thank you!

kim o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renerio L. 
Rating:
5.0

Customer did not leave a comment.

Marg M. 
Rating:
5.0

I have rented from this location many mannnny times, therefore I have come to know the staff of this location well. Todays interaction prompted me to write a review. My rental experience with Chane was seamless and efficient. I was greeted just after walking in the door and everything was explained in detail. There was an overall feel of camaraderie… Thank you for your help, I'll be back. :)

Bobbi F. 
Rating:
5.0

Customer did not leave a comment.

Albert H. 
Rating:
5.0

Absolutely perfect. From the front counter staff to the guys outside. The manager was great also. Couldn't be happier.

Terrance S. 
Rating:
4.0

Customer did not leave a comment.

Jodi R. 
Rating:
4.0

The furniture dollies I had booked were not available on the day. This was very annoying. I should have been notified in advance so that an alternate arrangement could have been made.

William V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Include a snow brush in the vehicles come winter time.

Matthew N. 
Rating:
3.0

Chane was helpful. But the connecting staff were not so helpfull

Jake R. 
Rating:
5.0

No problems, because the lady from the pick-up location took care of everything.

Stephanie J. 
Rating:
5.0

Keep up the good work

Jay P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kristyn C. 
Rating:
4.0

Customer did not leave a comment.

Darryl K. 
Rating:
5.0

The agent that helped us out today was great and very friendly and helpful. She really made our visit a wonderful experience

Patrick M. 
Rating:
5.0

Shane was extremely helpful and efficient! Smooth process.

Mathew M. 
Rating:
2.0

when I come to return the truck to the place where I picked the truck, no body was there and I could not found the key drop box. so I drop the truck to the place where I use to book the truck. but finally they have charge more than $300 as charges for dropping to a incorrect place. It is really unreasonable ,,,!

kushani K. 
Rating:
3.0

Bad days do happen. It is concerning that staff in the yard are untrained and possibly not suppose to drive. Today I witnessed a staff member hitting the side of the building in a company truck. The way he acted was as if he hadn't or was very inexperienced in driving. I reported Witnessing this to the operating staff. It is very concerning.

Thomas R. 
Rating:
1.0

We rented a 26' U haul drove it to our shop parked it until a semi delivered our product. Our delivery truck was getting maintenance work completed. We went to back up the truck to the loading dock when my employee noticed that the inside tire was flat and that the tire was torn. Who returned it immediately unused and asked for a replacement truck. They refused and still charged us the rental fee. The truck was essentially unused and our shop is 2 kms away from the pick up point which means there was roughly 5 kms added to the trucks mileage. Unprofessional staff and a bunch of crooks honestly. Poor customer service and customer relations. To bad though, we rent a truck about twice a month….No more through U-Haul unless they reimburse us for the hassle and better train their staff who inspect the vehicles.

David S. 
Rating:
2.0

The hidden costs, what I thought would be 19.95 costed almost 120.00 for one day wow never again.

Cynthia F. 
Rating:
5.0

Needed to switch trailers and the gentleman was very helpful and pleasant to deal with.

Geoff D. 
Rating:
5.0

Great service and good equipment.

Robert D. 
Rating:
5.0

I don't have reason to refer someone but I can tell you that I am far more used to renting a car. It is a far better experience. We were handed to keys and told the vehicle number. It was covered in snow and the inside not swept from snow. No customer service here!

Lorna C. 
Rating:
4.0

Parking was a bit difficult when I returned the vehicle. The truck was easy to operate and everything worked properly on the vehicle. A very positive experience.

William K. 
Rating:
5.0

Have been a few time now both times were great.

James M. 
Rating:
3.0

Slow, unprofessional service. On a snowy day, the first truck i was given had a broken windshield wiper on the passenger side. There were 2 other trucks there the same size. The guy said they were reserved so i couldn't use one and they were going to try to fix the wiper (but they didn't seem very motivated). I asked for another truck and said i didn't have time to wait. The lady at the counter agreed, so I got another truck.

LINDA D. 
Rating:
3.0

Lower the per km rate.

Tek K. 
Rating:
1.0

Terrible experience. The truck was given to me with less than 1/4 tank of gas. And one of the wiper blades was not working (it was a snow storm so this was a concern). We asked for a different truck, and they could not provide one, which resulted us in waiting for this truck. We then needed to go get gas to ensure we could make our trip. Never use this company!!

Phil W. 
Rating:
5.0

Fantastic staff!

Trevor V. 
Rating:
5.0

Matt helped us and he was outstanding in his customer service.

Rod S. 
Rating:
5.0

Staff are amazing!

Trevor V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monty F. 
Rating:
5.0

There was an issue with the tow-dolly that I hired, but the issue was resolved quickly and reasonably.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
3.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Customer did not leave a comment.

Dumitru O. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

All good

James M. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Exactly what I needed, it was delivered. Thank you

Seppo V. 
Rating:
5.0

It's good service

Halie B. 
Rating:
5.0

Customer did not leave a comment.

SPENCER S.  |  Overall Experience 
Rating:
5.0

Excellent customer service and equipment. Thank you

Shelly R. 
Rating:
4.0

My phone would accept the online check in. That was frustrating. The staff inside were very helpful.

Liane M. 
Rating:
5.0

The staff were excellent and very helpful in ensuring that everything was good to go before pulling out of the lot.

Michelle V. 
Rating:
5.0

The staff were extremely kind, friendly & helpful from the beautiful woman at the front counter, a nice gentleman outside who helped me find the right van to the super friendly gentleman who checked me back in when I arrived. They are who made the experience so awesome, what amazing staff you have!

Shannon H. 
Rating:
5.0

Tha after hour return on Cell phone did not work. It could not pick up my location. It was enabled on Cell phone.

Terry R. 
Rating:
5.0

check van gas gauge if its working properly

Bernie L. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Magno C. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
1.0

Absolutely poor and scammer..Watch out cause I was charged with damage that we don't even made.they will check the vehicle 9 hours after you returned and there wa no post trip inspection before they will released the driver and after that they will call and say there's a damage on the vehicle..who knows what happened after that 9 hrs they released they released the driver saying it's good.

Ireene S. 
Rating:
2.0

Wait time was excessive (45+ mins) to pick up my trailer. The whole premises is horribly disorganized and packed with vehicles and trailers everywhere leaving nowhere to park. Eventually was told to meet someone out back at the trailer I rented to have them hook it up and get me going. I waited further and nobody came so I hooked it up myself. Then as I was leaving a staff member chased me down because they needed a picture of the hitch setup. When I came back to return the trailer, I was told I had to go back in to get a refund because my bill was 68$ but they took 75$ off my card. So I had to go inside and wait in line for almost another half hour to get 6 bucks back. Stupid system, horribly inefficient. I have been to this location multiple times and it's always the same issues. Winterburn is much better but they don't have the same amount of inventory.

Cody E. 
Rating:
4.0

Only issue was the drop off location in my email wasn't a Uhaul drop off center...

Mike R. 
Rating:
5.0

Still need to see my bill

Mark S.  |  Overall Experience 
Rating:
5.0

Friendly staff and helpful

Francis C. 
Rating:
5.0

Moving can be stressful. The staff at this uhaul location made the move a pleasant and memorable experience. I would like to thank George, Nicole and Lynette for making my move awesome. Thanks!!

Vivek D. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

I love the person who help me take off the trailer. So helpful. Thank you

Chi W. 
Rating:
1.0

This is serious. Best you call me to hear the real story. Including how to rip me off for 12000 dollars. What is the matter with your company. A complete shamble. You may be the only kid on the block. But wow your a 1out of 10. Call me. Henry 1 587 783 6353

Henry M. 
Rating:
5.0

Customer did not leave a comment.

DANIELLA B. 
Rating:
5.0

Very good experience with uhaul

Manvinder S. 
Rating:
5.0

Really happy with the associate on the counter who helped us.

Levi O. 
Rating:
3.0

worst fucking experience ever. not the clerk's fault at this location (he and sue were the only useful employees out of the… five? six? waaay more than should have been necessary at any rate) but for a company whose entire business model is based on MOVING you fucked the dog in a major way and just will not fucking let up. Now i'm getting multiple calls from a field manager with an unknown number who's too goddamn stupid and new to figure out I screen?!?! or that- newsflash- maybe 6pm sunday on a MOVING day is not the ideal time to call someone SIX times in a row!?!! leave a voicemail ffs! And then trying to give me attitude when I point blank told him you all have wasted more than enough of my time today. With everything else that was ENTIRELY YOUR FAULT today that's just beyond the line. No- $50 doesn't fucking cut it, when I had to pay extra to movers, set myself back an hour and a half, get hung up on multiple times, AND now get harassed by some damn nobody who should NOT be a front-facing rep. let's not forget ALL of this is a result of your screw up in the first place. I will seriously NEVER rent a u-haul again. you can all burn for all i care

Dominic C. 
Rating:
5.0

Originally we were to drop off at the Kingsway Ave location. We arrive and we're told be gentleman that he can not take our drop off there was room in his lot it was not full. His costumer service was poor. Locations should confirm drop off location. As we spent an 1/2 looking for a place to take it and was finally told 154 St is big and will take it. Good thing we were returning early. I couldn't imagine what would happen if we drop off close to our return time.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Customer did not leave a comment.

Ziad A. 
Rating:
5.0

Customer did not leave a comment.

Alberto A. 
Rating:
1.0

For numerous reasons that I have expressed to your head office in point form and that I will be elaborating on with a Ms. Manning and a registered letter to your company ceo, I have Never had a more unprofessional experience in my life when dealing with a multinational company. I will most certainly be telling everyone I know to steer absolutely clear of the west end u-haul until there is a change in management and key staff. As far as resolving any dispute before leaving this comment, i do not wish to subject myself to the possibility of anymore unfounded accusations that when quickly shown to not be the case, no apology was given. At all or in any way. Suffice it to say yes, it was that bad of an experience.

John S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Monique M. 
Rating:
5.0

Customer did not leave a comment.

Shanell A. 
Rating:
4.0

Customer did not leave a comment.

Logan S. 
Rating:
5.0

Nothing to improve, as the renting went real smooth and easy. Very friendly staff.

Lyle M. 
Rating:
3.0

Service was good. Chane the manager went above and beyond to help us when we ran into a snagneeded the truck for an extra day. Thank you Chane for removing some of our stress.

DENISE G. 
Rating:
5.0

All are well

Magno C. 
Rating:
1.0

In a lot literally full of trucks, they did not have a single Dolly of any kind whatsoever to rent me. But they had plenty to sell me. That is the most pathetic, and parasitic, situation I have ever been in with regards to a 'rental' company. Couple this with a manager that weeks prior accused me of being a month behind in rent, refused me entrance to storage to get proof I wasn't, then after I luckily found a copy of said missing receipt, offered no apology whatsoever for his blatantly unfounded and I might add exceedingly arrogant behavior. I sent many referrals there with the previous manager. But I can in no way refer anyone to this location now, as the new manager is as toxic and unprofessional as it gets. Stay clear.

Robin S. 
Rating:
2.0

Better MPG on vehicles

Artem C. 
Rating:
4.0

Customer did not leave a comment.

Lita P. 
Rating:
3.0

Customer did not leave a comment.

Judy G. 
Rating:
5.0

Customer did not leave a comment.

Mohamed M. 
Rating:
1.0

All the staff are under the age of 20 years old.. Nobody knows what they are doing . Room over 1 hour to attempt to rent a trailer to find out I did not have the electrical I needed.

wendy H. 
Rating:
4.0

I am not familiar enough with the type of work to be able to make any effective suggestions suggestions my experience was for the most part enjoyable no complications I never give 5 stars cause there's always something that can be done Even if I don't know what that thing is

Julien C. 
Rating:
5.0

Customer did not leave a comment.

Trevathan R. 
Rating:
5.0

Customer did not leave a comment.

TJ C. 
Rating:
5.0

Customer did not leave a comment.

Darlene A. 
Rating:
5.0

Customer did not leave a comment.

Hossein T. 
Rating:
5.0

Edmonton was perfect.

Marcelle A. 
Rating:
5.0

Good

Ozkan K. 
Rating:
5.0

Customer did not leave a comment.

Jovan R. 
Rating:
5.0

Customer did not leave a comment.

JASWINDER S. 
Rating:
4.0

Customer did not leave a comment.

Aldrey L. 
Rating:
4.0

The beginning gas gauge measurement was inaccurate on the contract forcing me to add extra fuel when returning truck. Personal items from the last renter were left in cab. Otherwise a positive experience.

Brian J. 
Rating:
5.0

My pickup location was changed without proper notice so this complicated things. I called Customer Service on Fri, Sept 30 when I realized this issued however they were unable to provide a credit to compensate me for additional travel miles and gas costs. The GM at the above location was made aware of this at time of pickup but was not able to cover these additional costs. After spending 2 hours on the phone on Sept 30th and several more hours of driving, etc I am frustrated that being proactive did not resolve this issue. I now have to file a complaint to Go U-Haul as requested by the GM at the above location.

Wayne S. 
Rating:
5.0

Customer did not leave a comment.

ChesterRitchie B. 
Rating:
5.0

Customer did not leave a comment.

Mouna A.  |  First Impressions 
Rating:
5.0

Nice assist me ! It's too fast

June M. 
Rating:
5.0

Service was Great and we are able to get right things we need.

Vince Y. 
Rating:
5.0

I like to give shoutout to chane thanks for being a good manager and you're really good staff Very helpful I highly recommend and this u-haul storage

shane h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARDTEDT G. 
Rating:
5.0

Very professional and helpful staff really appreciate the experience

Anis Ben Abd A.  |  Overall Experience 
Rating:
2.0

Originally rented a 5 by 5 unit, but it was actually 5 by 4, then with the roll up door it was 4 by 4 so I needed to upgrade to a 5 by 10. Which again was only 9’ deep. The parking lot and access to the building is very cluttered with trucks and trailers making it take way too long to unload and access the ramp

Jordan K.  |  Online Move In 
Rating:
2.0

Homeless people camped out did not make my stuff feel safe . People arguing as I closed my account and his snide remarks . He stated I can keep the lock I purchased before I rented the storage space . Yeah I hope I can keep the lock I prepaid for before I rented the unit. If not I guess the police can get called .

Carol B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne B.  |  Overall Experience 
Rating:
4.0

Jayson Castillo was friendly and helpful. We reserved our storage online and it was a bit hard to find in the system once we went to the store. He was patient. 2 of his colleagues were also able to help. So thank you! The loading/unloading dock the day we moved was busy and I find that there is not enough space to park in that area. Inside was very clean though.

La Katrina S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Joanne C.  |  Overall Experience 
Rating:
3.0

The storage unit with exterior access was flooded during move-in in August. The staff, when called by me from BC, went out and roved a lot of water from the floor. I can only assume they helped her lay the orange tarp on the floor also. Most boxes were dry but underneath the tarp there was still plenty of water. Fortunately none of my belongings wete ruined but one box st the rear of the unit containing durable goods was falling apart from being soaked with ground water. Thankfully my stuff was removed before freeze up. The staff on move out were pleasant and accommodating. Unfortunately I think I left my credit card behind and it was used for numerous food purchases and attempted online purchases which were reversed before I checked my online account and cancelled the card. Or there’s a possibility that another customer took my credit card. The staff on duty yesterday were not the same people who I dealt with when I moved into my smaller unit in August.

Judy Q.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Twum B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elena S.  |  Overall Experience 
Rating:
1.0

Lazey staff and very disorganized watched two young male employees sitting in a U-Haul truck watching there phones for the whole time it took me to unload Manager girl up front rude Watching a movie on her phone ... And your storage units were small for the price My stuff will be moved out very soon Very sad state of customer service and experience

dekequinn t.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H.  |  First Impressions 
Rating:
5.0

I will be back

Darren K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan G.  |  Overall Experience 
Rating:
3.0

The guy behind the counter was a bit rude and I actually had another customer mention his attitude towards me at 1 point. The rest of the staff was great. It is a bit inconvenient but I was very short on time so it works for now.

Christina M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

earl P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve F.  |  Overall Experience 
Rating:
5.0

I felt that my possessions were well secured and staff were helpful.

Denis M.  |  Overall Experience 
Rating:
5.0

The staff were all great but especially Nicole. She has great PR with customers and treated us with respect and kindness.

Daniel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Doug A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brendon R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina R.  |  First Impressions 
Rating:
3.0

They terminated my unit 1043 uhaul west Edmonton because of my son and told us we had to be out by June16 2022. Which we did and now are try to get me to pay July rents . I believe I owe nothing . I would appreciate not to be bothered about this again Sandy Williams 587 9206582

Sandra W.  |  Overall Experience 
Rating:
4.0

I was able to use a cart to move my stuff into my storage unit. There were other people arriving to take or bring stuff to their own units. More carts would have been handy in that situation. Looked like there was parking for 6 carts but there was only one the whole morning I was there.

Andrea M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Greg B.  |  Overall Experience 
Rating:
5.0

Very helpful sraff. They go above and beyond to help you out. Great service

Parminder G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Twum Gabriel B.  |  Overall Experience 
Rating:
2.0

there was only one person working at the desk to help 4 customers while there were 2 other staff coming in and out. I waited 30 minutes to be helped, the fellow that was helping me wasn't the most helpful and was having side conversations with the staff coming in and out. Not impressed.

Jazmine R.  |  First Impressions 
Rating:
2.0

I was told how to enter access codes. Not told how to open the main sliding door to push the dollys in and out. No insurance was spoken about but was checked off on my paperwork. There is no light in the storage unit. Had to provide information for a third party not residing at my address for security purposes. Which makes no sense. It would be my husband who would be the next person to contact if I can’t be reached not a friend. I will be working hard to downsize the amount in storage in short order so I can eliminate the need for the locker completely.

Florence Christine B.  |  First Impressions 
Rating:
4.0

Maria, a staff member working in the units, was exceptional! In addition to being an extremely friendly person, Maria assisted us when we realized that the unit we had reserved was going to be too small. Maria sourced a larger unit for us and took care of all of the requirements to facilitate the change. This was of course over and above her normal duties. The rest of the staff at the facility were good, and there we have no complaints, but service like that which Maria provided is what would make me go out of my way to use that facility over others that may be closer.

Cory H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

vince M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty G.  |  Overall Experience 
Rating:
3.0

The road in/out was never plowed. Deep groves of ice and snow for my small car to drive around. It did not appear ice melt was ever put down. Slippped and fell at one point. A very large truck was parked on the ramp on my move out and I asked if it could be removed. It was not. There never seemed to be enough staff and the wait times were always long, but kudos to the pleasant, hard working staff that do work there.

Geraldine W.  |  Overall Experience 
Rating:
5.0

Kyrstyn and her staff are nothing short of amazing. She is dedicated, cheerful, considerate, and as are Justin and the rest. But what REALLY impressed me was Maria. Her demeanor and helpfullness were next level, to say the least. On the other hand, the call centre was average and could most definitely learn from Kyrstyn and her staff.

John S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bagail S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbi-Jo L.  |  Overall Experience 
Rating:
5.0

Although Mother Nature hit us, the staff was awesome and stood behind us, doing everything they could to rectify the problem. I would definitely recommend UHaul Trucking and Storage. The Retail section had absolutely everything, anyone would need to make their move the easiest and safest. Thank you for your great customer service.

beverley M.  |  Overall Experience 
Rating:
5.0

kristen was a delight. Thank you.

John S.  |  First Impressions 
Rating:
4.0

Kirstyn was amazing. I really appreciated her help

Jamila D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Great staff and they have everything needed for moving or storage.

Orval B.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Carol L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Telly W.  |  Overall Experience 
Rating:
5.0

Nice and clean place and the elevator was good and large enough for my stuff

Twum Gabriel B.  |  First Impressions 
Rating:
5.0

Kirstyn Sperling Was very nice and polite , there was ice build up in the storage unit but she compensated me for it. The other staff were not so helpful witch I got a bit upset but other than that Kirstyn has great customer service and I would recommend her.

Bradley M.  |  First Impressions 
Rating:
5.0

No complaints

JOHN C.  |  Overall Experience 
Rating:
2.0

I will be emailing the manager about my experience. This was the worst storage unit process from start to finish I have ever had.

Ariella H.  |  First Impressions 
Rating:
5.0

Only thing that was missing was the lock and key that was said to be in the unit when I got there. It was not and my boyfriend had to go to the front to get it. Other than that it was great

Ashley M.  |  Online Move In 
Rating:
5.0

Suggesting to everyone, very professional staff, clean facility.

Robin M.  |  Overall Experience 
Rating:
3.0

I had 2 units, 1 indoor and 1 outdoor, the outdoor I had more access as in later access. The indoor your only allowed till 5pm, which sucks when you have a lot of stuff. I moved in, in the fall, I moved out in Dec. 24 during a deep freeze. My outside unit was frozen shut, they did put ice melt on it, but it took over an hour for them to use a pick axe and open the door. My movers had to sit and wait. The prices differ between which uhaul you go to, seems individual owners set their own prices. I used west end edm, they were more reasonable than other locations. All and all, they are ok for storage, they are better than Sentinel storage.

Chelsea C.  |  Overall Experience 
Rating:
5.0

Good experience

Milins J.  |  Overall Experience 
Rating:
4.0

Takes a long time to get rental as there only ever one or two people to check people in withline up. Need more tills in morning.

Heather C.  |  Overall Experience 
Rating:
5.0

This was my first time using a storage facility. It was so clean and secure. I had no worries my things would be safe. Thank you

laura s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leahanne L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marc o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lee H.  |  Overall Experience 
Rating:
5.0

The price sucks, but your staff was great. Because of them I'll recommend

Sandeep D.  |  Overall Experience 
Rating:
5.0

The manager was very friendly and helpful. I would recommend this location to everybody

Leah A.  |  Overall Experience 
Rating:
5.0

Very good experience. Keep it up. Best wishes

Milins J.  |  First Impressions 
Rating:
3.0

We had reserved a unit a week prior and when we showed up they didn't have one available for us. The people were friendly but the layout is horrible.

Brayden R.  |  First Impressions 
Rating:
2.0

A pipe in the ceiling leaked all over our patio cushions and stained them. One of the staff here (short, long brown hair, worked in the evening on October 21) was very rude. She did not have a good customer service attitude, we felt that when we went to the counter we were an annoyance or inconvenience to her. She did not explain things clearly.

Brittany M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn G.  |  Overall Experience 
Rating:
2.0

Staff are not smiling and not friendly.. waiting too long even though no big line ups..sorry to say this but that’s what I observed.

Luciana F.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Trevor D.  |  Overall Experience 
Rating:
5.0

The manager Krysten at west end location has been absolutely wonderful. I recommend your location and the staff are amazing

Christina D.  |  First Impressions 
Rating:
4.0

- for how short staffed everyone is these days your staff are always helpful and pleasant to deal with, and please let them know the public notices their efforts. Sincerely.

Geraldine W.  |  First Impressions 
Rating:
2.0

I don’t expect all experiences to be bad, but it was not good. They couldn’t find my reservation so we had to do a new one. They were going to give me a smaller unit than I wanted. I was told before I got there that the 2nd floor was drive up and it was not. And it took about 45 minutes in the office to set this all up. And they made me buy a circular lock even though I had just bought a U-Haul key lock.

Jordan D.  |  First Impressions 
Rating:
4.0

I've used u-haul a few times in the last few years, and the service and facility is clean and the customer service is friendly and helpful. What is needed are more carts, especially on busy days like the weekends, first and last days of the month.

Brenda J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sebastian D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

john v.  |  First Impressions 
Rating:
3.0

It’s a storage facility. Nothing got stolen so I mean it’s as good as it gets

Saria J.  |  Overall Experience 
Rating:
5.0

Robyn and Nicole amazing staff.I understand Robyn was moved to another location was no longer manager.Sorry to hear that she had west end location running well.Trucks clean and staff was on it.Now without her there its not same staff is hard to find dont know anything

Kimberly D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marius G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIM J.  |  Overall Experience 
Rating:
4.0

I have worked with this Uhaul location in the past. Never had a problem or grievous. The young and older people are very helpful when asked with questions they can be useful with. There is a woman, a short large woman who makes not only customer's lives difficult but the employee's life as well. I believe she is a cancer to this site and to the company as a whole. It would be in your best interest to either re-route this person to a back seat position with zero personal influx of simply move this person out of the company fixture.

Grant f.  |  Overall Experience 
Rating:
5.0

Todo bastante bien. Gracias.

OLGA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernard s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fang X.  |  Overall Experience 
Rating:
3.0

Could not get timely feedback for moving out of storage

Abdi A.  |  Overall Experience 
Rating:
5.0

Todo el servicio muy bueno.

OLGA C.  |  First Impressions 
Rating: