Have no need for yearly rental
Roger H | First ImpressionsSelf Storage Units in Edmonton, AB, T5M3M9
U-Haul Moving & Storage of Westside
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Price was too high for a small force 5 by 10
Bruce S | Overall ExperienceI moved my things here because the last storage place I was at became too expensive. The cost was reasonable and the process of move in and move out was very simple. Definitely recommend.
Gabriela T | Overall ExperienceGreat services
Suleman E | First ImpressionsI want to give this location no stars, but the two stars are dedicated to the amazing staff!!! The building itself is a DUMP! the front door accessing the building is broken. My unit was infested with mice!!!!!! Thank goodness my stuff was stored in plastic totes. I couldn't imagine the horrors I would have walked into if my stuff had been stored in cardboard boxes! It's in a sketchy location as well. I will never recommend this property. The staff deserve better.
Michelle L | Overall ExperienceNew people were reasonable and helpful
THOMAS P | First ImpressionsThe bathroom could be cleaner but otherwise the U-Haul storage was excellent and the employees were awesome and friendly. Always there when I needed help. Would tell my friends to use this place :)
Natalie D | Overall ExperienceMy locker had a previous mess as I entered on the floor
South W | Overall ExperienceThe front counter representative could barely speak English and frustrated the two people at the counter prior to me being helped, along with the other counter lady who ignored everyone in the line up instead of greeting them and saying “ hello, sorry I’m busy but this gentleman will be with you shortly” Then watched the front counter guy try to communicate/guide a lady trying to back up a trailer into a spot, she couldn’t hear him, he didn’t speak clear English, he doesn’t know hand signals. My best suggestion is quit hiring people who don’t know how to even speak clearly, know how to be a customer service representative or know the job thoroughly to be proficient and keep himself out of danger (backing up the trailer) or causing damage to the facility and equipment, never the less frustrate EVERY person who came to the counter. That was in my 45 minute trip there. Imagine every day. Never the less when I picked up my trailer from the convenience store that has them, asked the rep to check my lights, he said everything was okay, I could see the penny lights were not lighting up, asked the man if they were working on the back, he said “yes, sure are!” I go around the back and see they aren’t. I asked him if he knew what he was talking about, he didn’t reply, I checked the four pin connector and found one of the terminals rotten off with corrosion. He then says “ya it needs fixing, the last customer said that” I then explained that he knew of the damage, lack of function and legality behind this and he was still willing to not say a word had I not had the knowledge to do a lights check. Sad excuse of a company you’re coming to be. I wish I wouldn’t be in the bind I’m in to where I didn’t have to use your facility or equipment.
Corey C | First ImpressionsEveryone i dealt with were very pleasant
Mike C | First ImpressionsCustomer service agent at desk was absolutely terrible. Asked him to show us the available unit and loading area before signing and he refused, would only show a map. Absolutely uninterested and unbothered through the entire reaction. Upon receiving keys to unit we were handed a map and told we could load through the loading bay. Loading bay was completely blocked with snow including the path to the man door. Uhaul truck was parked horizontally across loading bay. We had brought our rented uhaul ready to unload and were unable to. When asked if it would be cleared the agent responded “when uhaul decides”. Had to use extra km on rented truck to go to another storage facility and pay to rent a unit since there was no access. We tried to return the keys and not take the unit and the agent said he didn’t know how to reverse it. Was absolutely unhelpful with anything. Will be returning tomorrow and will not rent again.
Ivan M | First ImpressionsAlways great service
Denis R | First ImpressionsThe only issue was a lady at the counter said that if I needed a helper for moving ( because I asked) she could arrange it but no one ever called me to book a helper.
Caroline S | First ImpressionsThank you staff for your great service. Very happy with west end branch. Got apartment lease and if ever need storage would gladly use U haul storage again for sure.
Leslie m | Overall Experience