Over 3 hours to get a pre booked storage locker and pre booked truck. No organization and proper communication on the lockers. I had to walk back amd forth from storage site to U-Haul centre 5 times to retrieve a new locker as there was an issue with all. I was exhausted and late for my move and it cost me a lot of money to fix. So thank you U-Haul for again completely screwing me over on my moving day.
Tamara V | First ImpressionsSelf Storage Units in Edmonton, AB, T5M3M9
U-Haul Moving & Storage of Westside
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Good service. No hidden charges. I'd use uhaul again.
Eric W | Overall ExperienceThere were two major flood incidents at the U-Hail storage facility while I rented a small unit. One was caused by an overwhelming fire department response to an arson attack, pouring water on it for many hours. The second not that long after was caused by freezing and bursting water pipes during a hard winter. Both resulted in catastrophic damage for hundreds of storage units. Fortunately my unit experienced minimal damage in both cases, but the contents were covered in grimy dust. Staff responded in both cases in a very customer service oriented manner. The facility today shows no signs of the damage and a recent renter told me he had absolutely no problems and was completely unaware of any previous incidents. So hats off to U-Haul for dealing with things so well.
donald s | Overall ExperienceStaff I’ve been incredibly helpful and accommodating, especially with the whole mess up with the extensions needed, and how the payment has to go through AISH so thank you very much
Trenton R | First ImpressionsOnline rent now feature indicated a lock would be provided and would be in the unit upon check in. There was no lock when we arrived. There was a broken door from one of the units, a shopping cart, and other debris in the doorway of the loading area. There were only two carts available and multiple people unloading/loading at the same time; I am not sure where the others went as there used to be more. The building is not very secure based on past experience, so I was concerned about having to leave my items while going to get a lock (the office was already closed). The unit was clean and ready for me when I arrived.
Brianna L | Online Move InGreat staff and service.
Bryan H | Overall ExperienceIt is a very friendly atmosphere and your stuff very helpful
nora e | Overall ExperienceUhaul provided immediate space for our belongings in dire circumstances. First month free and even provided additional units when needed. They were professional, compassionate and extremely friendly to my daughter. I would use them solely in the future.
Peter B | Overall ExperienceWell organized process and excellent customer service. Would highly recommend! Thank you.
Joanne Z | First ImpressionsThe exterior of the storage building wasnt very clean as some people left their garbage. Id also reccomend having a garbage bin outside to help keep the property ckean and so people can throw out unwanted irems or garbage. I wasnt able to licate one. Also my unit was hard to lock and unlock the door katch was not gliding very well at all and im not very strong. I asked the staff to wd40 it. Also online it said id get a free truck and lock which wasnt the case. After being charged for the truck the stagf said its only if you move in online. Which wasnt really specified when I reserved my storage unit online. Also there was no snow brush in the truck and it had snowed. My drivers door eoildnf hnlock with the key.
Amanda m | First ImpressionsVery experienced and knowledgeable workers. They are all very very helpful. Thank you very much.
Donna K | First ImpressionsClerk who booked in my trailer rental was excellent.
Scott F | First ImpressionsI am grateful with everything, specially I would like to thank Steven for he's professionalism and mannerism 10💫 for sure!
Abdullahi A | Overall ExperienceThe elevator is old, slow and might need to be replaced because the door sensors are not functioning properly. The staff is helpful and great.
Jamal A | Overall ExperienceYou have a fantastic team! I rented and thought I had a few days waiting for the weekend to put my lock on. Found out that units are viewed nightly and if the lock isn’t on the unit is deemed vacated. Your team solved the problem fast and efficiently. Thank you Team U-Haul! Kind regards Sharon Osmond
Sharon O | First ImpressionsAll good
Bernard P | First ImpressionsUsed before great deal
Bernard P | First ImpressionsGetting the paperwork went very fast, it was impressive
Alexandra R | First ImpressionsExcellent service and location and pricing.
Patrick M | First Impressions