Customer Reviews for U-Haul Moving & Storage of Westside

6,539 reviews

11120 154th St   Edmonton, AB T5M3M9

(780) 451-6381

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(780) 451-6381

11120 154th St
Edmonton, AB T5M3M9

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Graffiti in truck, big crack in windshield that was covered by snow when I picked it up. Dropping off was difficult because parking lot is too small and were clearing snow. Wouldn't let me park it across the street

Adam K. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

at the location i have used on many occasions, the parking of personal vehicles to do any sort of business is very limited and you are full with only 2 or 3 customers. It feels like a high volume location and you have lots of equipment here. So I understand and accept it

Neal M. 
Rating:
1.0

The manager couldn't bring the type of vehicle I was towing up in the computer so instead of substituting for a very similar better known car she called it a side by side. Since the computer thought it was a side by side it wouldn't allow me to get the dolly I wanted. I argued with her to change it to a comparable sized car but she gave me shit about how the insurance wouldn't cover it if it wasn't what was listed as being towed. Yet she already listed it as something else.

Michael E. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

The over the phone customer service was great because the original location didn't have our U-Haul ready. They had us booked and sent to this location within 15 minutes and the girl at the customer service desk was great and accommodating. Would highly recommend this location.

Sako V. 
Rating:
1.0

Customer service training for your dipshit staff, especially the vehicle return portion. Totally brutal. Dude charged my credit card after I told him not to, then said i had to go inside, then inside said I had to go outside. Lady at the desk talked me into buying shitting packing tape that wouldn't even stick to the boxes. Get your shit together.

Michael Z. 
Rating:
4.0

The return area was conjested, but the staff were on it right away. Was very happy with the service I received.

Brian H. 
Rating:
5.0

Notice late in day that tire pressure seem low and only told attendant at check out about drivers wiper not so good

Dominique P. 
Rating:
2.0

I will be emailing the manager about my experience. This was the worst storage unit process from start to finish I have ever had.

Ariella H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vanessa M. 
Rating:
5.0

This rental was a pleasant surprise. Key pick-up was rather average to poor, but the time it took was pretty quick. Vehicle return was efficient. Only adverse comment is that the vehicle was not full of gas upon pick up, so filling before returning was a guessing game. I travelled 16 kilometres and filled with 7.6 litters. That's about 34 litres/100 kilometres — what would a reasonable man think of that?

Glenn K. 
Rating:
3.0

The truck we rented had really bad tires. Truck ended up getting stuck. It's unacceptable to receive a rental without good winter tires in winter in Edmonton. It is dangerous.

CHRISTOPHER W. 
Rating:
5.0

Great friendly customer service!

Boryslava S. 
Rating:
5.0

Everything was good. Just maybe if it picks up have an extra staff member ready :)

Cory C. 
Rating:
3.0

Interior cab glass was filthy. No winter tires, got stuck.

Alexander E. 
Rating:
4.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

Renee D. 
Rating:
1.0

The windshield was so dirty on the inside you couldn't see through it. Almost no gas in the van Their is a problem with the van it shakes apart at highway speed. Needs to be looked at.

shawn S. 
Rating:
5.0

Only thing that was missing was the lock and key that was said to be in the unit when I got there. It was not and my boyfriend had to go to the front to get it. Other than that it was great

Ashley M.  |  Online Move In 
Rating:
3.0

My original reservation was for a pickup location and the time I indicated for pickup was approved, however when I arrived at the location and checked in, I was told to come back 4hrs later to get the keys. At no point did the online reservation or any of the texts I received indicate that I needed to make the booking when the pickup location was open. I then needed to call two different numbers in order to get help changing my reservation to a new location. This as extremely frustrating and not a great experience as well as putting my move schedule behind. I needed to drive out of my way to the new location in order to get the truck I booked days beforehand. The customer service representatives I spoke with were very helpful and I had no further issues but at no point did anyone apologize for the problems with the online reservation system.

Caitlin B. 
Rating:
5.0

Everthing was ready and checking back in was a breeze. I was able to extend my rental very easily using the 1 800 number. Absolutely flawless experience. I will absolutely use this location again.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Ponkrit C. 
Rating:
4.0

Locations was good, assistant was helpful.

David B. 
Rating:
5.0

Great service, went above and beyond

KRISTOPHER F. 
Rating:
5.0

It was quick. Maybe a couple minutes. In and out!

Satchel C. 
Rating:
5.0

Customer did not leave a comment.

Heinz K. 
Rating:
3.0

Customer did not leave a comment.

Harpreet Singh S. 
Rating:
5.0

Excellent lady and excellent service she even herself took the time to check the returned truck milleages for both of us ( seniors) the lady was very helpful and kind. We were very happy and appreciative of her service despite our long day moving furniture couch and queen size bed ordeals in minus 32 cold temperature and very slippery hazardous roads. We will definitely recommend this location and excellent service this wonderful lady this for us.

george T. 
Rating:
3.0

I had reserved a dolly for my moving needs and there was NO dolly available this was disappointing

Marcie C. 
Rating:
5.0

Nothing, I was impressed with the process and how quickly it goes and how well it works.

Gordon K. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
5.0

Customer did not leave a comment.

Sara F. 
Rating:
5.0

Customer did not leave a comment.

Almaz T. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
4.0

Speak up—my old ears had trouble hearing the employee

Maureen R. 
Rating:
3.0

The tires were soo bad that it was dangerous to drive in the winter. The uhaul offers rentals year round and in a northern climate like alberta Canada it is impractical and dangerous to not take care of their vehicles. It got stuck on a plowed road and we had to push it. There was no sliding into the ditch etc just couldn't get traction. Shouldn't they be adequately prepared for winter? Don't you as a company have a certain responsibility to maintain safety for their customers?

John S. 
Rating:
5.0

Suggesting to everyone, very professional staff, clean facility.

Robin M.  |  Overall Experience 
Rating:
3.0

I had 2 units, 1 indoor and 1 outdoor, the outdoor I had more access as in later access. The indoor your only allowed till 5pm, which sucks when you have a lot of stuff. I moved in, in the fall, I moved out in Dec. 24 during a deep freeze. My outside unit was frozen shut, they did put ice melt on it, but it took over an hour for them to use a pick axe and open the door. My movers had to sit and wait. The prices differ between which uhaul you go to, seems individual owners set their own prices. I used west end edm, they were more reasonable than other locations. All and all, they are ok for storage, they are better than Sentinel storage.

Chelsea C.  |  Overall Experience 
Rating:
4.0

I don't know how thoroughly the trailers are inspected upon return. When I picked mine up the latch that holds the ramps in was broken, and the fold down fender hinge bolts were very loose. The trailer itself worked well, the staff was friendly and helpful.

Monte K. 
Rating:
5.0

Customer did not leave a comment.

Relly G. 
Rating:
5.0

Your team boosted my car in -30 free of charge after I had to leave it there overnight while I had the truck. Lifesavers! Thanks for going above and beyond.

Joshua C. 
Rating:
4.0

Customer did not leave a comment.

Sheryl M. 
Rating:
3.0

1. The pick up process is quite long and confusing. 2. The location have truck parked everywhere and it's difficult to drive around them. 3. There's only a few key drop off spots.

ANDREY W. 
Rating:
1.0

The man that greeted us was swearing at customers. He immediately was defensive that we had complained about his dog that was very aggressive. When we got the truck the catalytic converter was missing and he insisted that it was us who stole it. This man was the worst representative uhaul could have. I will not be coming back.

Jazmin H. 
Rating:
3.0

Customer did not leave a comment.

Gomer G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Ian M. 
Rating:
1.0

Took it for one day, used it for one day. Just when returning it we were 30 minutes late and they charged everything again. Very well U-haul do your shitty business like this and lose your customers.

Ishak S. 
Rating:
5.0

Very helpful on a vvery cold day.

Wayne F. 
Rating:
5.0

This time around, the staffs were user friendly, no issues encountered. It showed company is listening to surveys and reviews and their dedication to continuous improvements. Congrats!!!

Ruel M. 
Rating:
5.0

All staff is very kind, helpful and generous.

Jocelyn D. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Jonatha F. 
Rating:
5.0

Customer did not leave a comment.

Tucker T. 
Rating:
5.0

Very friendly and helpful service

Donald J. 
Rating:
4.0

Install alert or camera at the drop off point, so customers don't have to wait long in the freezing cold for one of your staff to show up

Fadi E. 
Rating:
5.0

Good experience

Milins J.  |  Overall Experience 
Rating:
4.0

Takes a long time to get rental as there only ever one or two people to check people in withline up. Need more tills in morning.

Heather C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Mohamed E. 
Rating:
5.0

Customer did not leave a comment.

kristin K. 
Rating:
4.0

Customer did not leave a comment.

Brayden S. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The truck's inside cabin has the cigarette smell. Had to ignore the grossly smell as I have time commitment during the move.

Ruel M. 
Rating:
5.0

This was my first time using a storage facility. It was so clean and secure. I had no worries my things would be safe. Thank you

laura s.  |  Overall Experience 
Rating:
5.0

Great trailer. Nice surprise to have staff hook it up and unhook it. Very happy and will be back.

Kevin K. 
Rating:
3.0

Morning pickup was very good, people were on the ball. Return in the evening a different story. Mass confusion, no information passed on, took 30 minutes to return. The self pick up app didn't accept my picture even after trying for 20 minutes.

John M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Everyone did a awesome job

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

Customer did not leave a comment.

Leahanne L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOE P. 
Rating:
2.0

Let the customer know in advance where they will be dropping the unit off prior to signing contract. Being called after and being given a drop off that is 1:15 away from where you wanted to drop off I had to ask for fuel compensation, I was not offered, On drop off I was charged over $23 for fuel When I left it with a1/4 tank agreed upon When asking for a different drop off for several reason, I was told I verbally agreed to drop off at the location, offered no solutions, nor wanted to work any out, I returned the unit 2 days early as the pass I had to go threw to return the unit was going to have snow for the next few days. I am not trying to get any money's back from inhaul I want to put the move behind me and will make sure my friends kow what there in for if they use them

Clyde K. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Great prices and all the staff were awesome

Brad K. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
5.0

Customer did not leave a comment.

Paula L. 
Rating:
3.0

The key return box is so hard to find.

Yutong L. 
Rating:
4.0

Customer did not leave a comment.

Haillee C. 
Rating:
5.0

Best customer service ever!

Nathalie B. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

I was very impressed with each member of the team. The person outside, at the truck dropoff tent, was pleasant, helpful, and a great person to be customer-facing. The counter staff, both at the time of pickup and later at the time of drop off. There were two people on the counter at the time of dropoff. A junior person learning and a more experienced person helping out. That person that was the more senior with seemingly more experience was an excellent choice for training staff. I don't remember her name but, and forgive me for this, she was the one with the blonde hair.

Roy C. 
Rating:
4.0

The service was great, prompt and efficient. The equipment was clean but clearly not in good repair. The front CV joint on our vehicle was really creaky.

Leslie B. 
Rating:
4.0

24/7 system is a kind difficult to follow, but its ok. Save you a lot of time at the counter

Jesus M. 
Rating:
3.0

On December 01 in Edmonton Alberta, it is not acceptable to have bald summer tires on ANY vehicle, people's lives can be lost at YOUR expense

Paul L. 
Rating:
4.0

Staff in the building I dealt with were all great Made it a lot easier Only location I will Be using.

Scott C. 
Rating:
3.0

The front office/desk staff was efficient and friendly, but the trailer was filthy inside. The inside of the door was covered in a black and oily substance (most likely accumulated dirt and oil between the panels in the door). I rented the 6x12 trailer to protect a couch from the road grit in the back of my truck; unfortunately, I only made things more complicated for myself, as instead of just wrapping it up in the back of my truck, I had to line the inside of the trailer with cardboard and wrap the couch anyway. Very unhappy with being charged $15 for cleaning when it was dirty when I got it… and the automated return system (after answering that it needed cleaning) funnelled me to having to pay for it. I indicated that it was dirty on my pre-departure inspection, too, so will be contacting you guys for a refund on the cleaning!

Clark K. 
Rating:
4.0

The reservation people on the phone did not explain fully that when I asked for two movers they were not reserving them I had to go on line & do that myself. But they took the payment for the movers. When the movers cancelled out because there was no elevator in the building U haul did not take care of the refund. I had to call an 800 number to get my refund. I held for over 10 minutes but finally did get through & they said they would refund my money. I don't have it yet but they claim that is the credit card company's fault.

rodney G. 
Rating:
4.0

Customer did not leave a comment.

Janice E. 
Rating:
5.0

Customer did not leave a comment.

marc o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
5.0

Have been using this location for years. Only gets better with time. Staff are friendly,helpful and knowledgeable. Never had a problem here and they were able to fill a request another site failed to fill on short notice. Well run👍👍

Douglas P. 
Rating:
3.0

On-line check in is great but it efficiency is lost when you have to wait in line at the pick-up location for 45 minutes. If you wish to have people use on-line check in then make it worth their while when they attend the pick-up location.

Darren B. 
Rating:
2.0

Several customers left unhappy the day I picked up the van. Huge lineup, Equipment missing, location switches and in my case the vehicle was boxed in by another 26' van. I had to wait again just to ask them to get it out for me. Took me 45 min to leave the store.

Grant C. 
Rating:
5.0

Excellent customer service experience 👍 Great Employee's doing great job I will rate 👌 💯 five star 🌟 🌟 🌟 🌟 🌟

Ared Abdi O. 
Rating:
5.0

Customer did not leave a comment.

GERALD K. 
Rating:
4.0

Customer did not leave a comment.

Spencer M. 
Rating:
5.0

All the staff were helpful and courteous at this location.

Brian B. 
Rating:
5.0

USB plugs for cellphones would be handy. The interior cup holders in the dash where dirty with split beverages in them. They could be cleaned out way better. The air bag on the passenger side above the glove box had a split in the dash and nothing was mentioned about it. I took pictures of it right after I noticed it, before I left your parking lot. Other than that, everyone staff member that i came in contact with was very professional and polite.

Zachary J. 
Rating:
4.0

That your vehicles and trailers on site are all in good working order,before the customer arrives

DOMENICO D. 
Rating:
5.0

Great service. 👍

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Pierre C. 
Rating:
5.0

Customer did not leave a comment.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

Erwin C. 
Rating:
2.0

Trailer was filthy covered in dirt and ice Almost unsafe to haul big chunks of ice hanging off it I have pictures

David C. 
Rating:
1.0

Get better staff and maintain your trucks better the battery in the truck I was given died

Elmsley W. 
Rating:
4.0

Customer did not leave a comment.

Lee H.  |  Overall Experience 
Rating:
5.0

The price sucks, but your staff was great. Because of them I'll recommend

Sandeep D.  |  Overall Experience 
Rating:
5.0

The manager was very friendly and helpful. I would recommend this location to everybody

Leah A.  |  Overall Experience 
Rating:
5.0

Very good experience. Keep it up. Best wishes

Milins J.  |  First Impressions 
Rating:
3.0

We had reserved a unit a week prior and when we showed up they didn't have one available for us. The people were friendly but the layout is horrible.

Brayden R.  |  First Impressions 
Rating:
5.0

The manager Krysten at west end location has been absolutely wonderful. I recommend your location and the staff are amazing

Christina D.  |  First Impressions 
Rating:
4.0

- for how short staffed everyone is these days your staff are always helpful and pleasant to deal with, and please let them know the public notices their efforts. Sincerely.

Geraldine W.  |  First Impressions 
Rating:
2.0

I don’t expect all experiences to be bad, but it was not good. They couldn’t find my reservation so we had to do a new one. They were going to give me a smaller unit than I wanted. I was told before I got there that the 2nd floor was drive up and it was not. And it took about 45 minutes in the office to set this all up. And they made me buy a circular lock even though I had just bought a U-Haul key lock.

Jordan D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sebastian D.  |  First Impressions 
Rating:
3.0

Unit was not ready and there was no lock in the unit as I was told there would be for check in. I spent an hour trying to find someone to aid me when finally the yard guy, Perry, was kind enough to grab a lock for me and get me set up after hours. However this should not have been the case. The building is full of broken glass and garbage everywhere. Not well maintained.

Angela S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Penny B.  |  First Impressions 
Rating:
5.0

Great

Brad D.  |  First Impressions 
Rating:
3.0

Very easy move in and the manager was very helpful and nice.

Kirstina E.  |  Online Move In 
Rating:
5.0

Only issue was it is advertised as a free lock with rent now online and a lock was not provided was a little bit of a inconvenience as I had to leave and go purchase one as the store was closed

Kyle B.  |  Online Move In 
Rating:
5.0

Out of all the locations, the staff at this location has been the most helpful and accommodating—thank you!

Allen Lloyd A.  |  First Impressions 
Rating:
5.0

I’ve been renting a unit here for almost three years. When I call or go in, they are nice and friendly. I wish the prices were a bit better but she did tell me about the promotion on, one month free, I appreciated that!

TAMMY R.  |  First Impressions 
Rating:
4.0

One bone to pick was my unit was on the second floor and the elevator was not working. I had not moved in yet and was not offered a ground floor unit. I had to go on line and reserve myself at the same location. You would think the manager would have done this for me.

Ian D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald S.  |  First Impressions 
Rating:
5.0

Renting a storage unit was quick and easy. The person who helped us was friendly and very knowledgeable

Patricia R.  |  First Impressions 
Rating:
5.0

Smooth transaction pleasant and helpful staff...

Richard G.  |  First Impressions 
No reviews have been submitted for this location.

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