Customer Reviews for U-Haul Moving & Storage of Weymouth
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Weymouth
GERARD M. on
Matthew was extremely helpful and accomodating
Eric W. on
The people at the counter needed a great deal more experience
Timothy C. on
no improvement needed
Michael R. on
Terrence Newbury was a big help
Jessica W. on
The employee that assisted was great the manager not so much. You can have the ubox go to the correct load location or ensure you contact the customer about where to load. I got neither which made this process horrible. You can also ensure the reserved ubox number goes to the right customer. I spent HOURS on the phone with uhaul trying to get everything corrected. It was miserable for what should have been an easy move. I will not recommend uhaul for anything else unless a person has nothing but time to waste.
James R. on
we have rented there a lot
Joseph M. on
Uhaul almost does a bait-and-switch with the inexpensive rental, but high rates for mileage. When I rented the truck, I didn't know that the insurance company didn't pay mileage; I found out the 2nd day of the rental, and had to turn it in. It would be a good deal if the vehicle was used around the local area, only.
Joseph C. on
The associate that I dealt with was excellent. I look forward to dealing with him again on Friday.
Pauline M. on
When I called to rent a truck the gentleman I talked to could not have been more helpful and made the renting experience very easy
Charles G. on
The service was horrendous. Beyond waiting over 40 minutes with only 2 people in front of me, the actual customer service was deplorable. The name of the employee that handled my contract was tramaine newberry. There are too many terrible parts of the experience to list, but here are the most egregious. Saying f*ck multiple times during the interaction, including in front of my 2 and 6 year old daughters and wife. AND also saying it to his colleague calling him a motherf*cker. Attempting to charge me after I had already completed the pre check in online and my card had been charged. After explaining I had already paid, he said "look man, this is how we do it. Just swipe your card". He insisted on this even after I showed him the charge on my credit card LIVE STATEMENT, for the exact amount that he was attempting to charge me. He argued with me that it was just pending and not really a charge. Another colleague had to come over and correct him. I am beyond dissatisfied with the service I recieved. Disgusted, degraded, disrespected... there aren't enough words to describe the experience.
Dana B. on
The staff their is unprofessional, not trained, and a complete nightmare. I rent there only because it is conveniently located and I can usually get the equipment I want. However even with an advance reservation it literally takes me over an hour to get my equipment after they fumble through the contract process. I have to mentally prepare myself before I go to try and not get aggravated but every time it’s the same damn thing,
Vincent B. on
Nice to have people behind the counter helping with the rental and return process Don't change a thing
Charles B. on
If you don’t rent 5’x10’ , take them off your website. It’s intentionally misleading.
Jerome W. on
Went well, workers were helpful!??
Thomas W. on
Very smooth process. Excellent business.
James T. on
Perfectly as expected
Steve K. on
I rent at this location from time to time over the years, this location is great, the people here are great too!
Katherine H. on
Customer service was very nice matt when I pick up the truck and a lady didn't get her name .when I drop off. Thank you .
Edwin P. on
Great experience.. Great customer service... Staff very knowledgeable and working at a high pace... Two thumbs up!
Mitchell D. on
It takes forever the rent something. U guys need to update your computer systems. I was only renting an appliance dolly. It took 20 min to get everything processed. Terrible. I only rent from U-Haul as a matter of last resort. The staff was very nice though. If you want more business u need to speed up the check out time. I can rent a a 30k at national in 5 min but it takes 20 to rent a 200 dollar dolly from u guys. What the heck. ????
Thomas B. on
Quick and smooth, compared to a few years ago!
Backriver C. on
Everyone was very helpful!
Michelle L. on
The customer service was excellent. Great experience!!
Jennifer T. on
I love Erica
Deborah H. on
Dorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions
Michael B. on
Best U-Haul experience I have ever had, superb! Every aspect of the service, equipment & facility was buttoned down & customer friendly.
Gerard N. on
The employees were just so proficient and helpful in making sure I understood everything.
becky r. on
The centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Thanks!
mark w. on
I visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????
marion c. on
Fantastic
stephen o. on
THANK YOU FOR EVERYTHING.
John S. on
Great facility - no issues at all - would recommend highly.
John S. on
Tom Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated. The space you provided for us was/is Perfect! John
Gerald T. on
Tom is professional, courteous and very helpful. He is a great ambassador for the brand.
Timothy A. on
such nice people and they do things well!
CATHERINE F. on
I had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.
Francisco A. on
Good job Uhaul stuff.
june j. on
Thanks!
Ruth L. on
Although I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!
steven s. on
U-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100%, . Excellent value. Thank you.
robert m. on
Dorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me
michelle r. on
Great experience!
Joyann L. on
It very busy place
kerry a. on
prompt service and very professional!
JOHN S. on
Friendly people. Can get very busy at times.
Sara W. on
Need more organization on booking are storege.
SALLY S. on
A big mix-up in communications let us to be complete by 10:45 p.m. and not at 2 p.m.