Customer Reviews for U-Haul Moving & Storage of Weymouth

The workers who waited on me were very nice, and professional. The one who billed me and gave me the keys, and the one after who took my keys and showed me my payment. This is a great uhaul . Mary MacDonald

Very brief drop off encounter

Everything was fast and smooth Perfect

Our battery died 10 min after parking. Roadside assistance was very helpful but we had to wait and hour and half for them. Not including the time we spent on hold and on the phone trying to reach uhaul service.

Everything went well and they were very efficient ty

Update the U-Haul website to clarify you can't use a temporary license. MA provides a temporary license when moving from another state while your official one is being processed.

I had to pick up something at Lowe's and wouldn't fit in my car. Tramaine Newberry was my representative that helped me, I usually delete any emails or requests for a review unless I had a bad experience or not just a good experience but an enjoyable/excellent experience!!! Today was BOTH for me with Tramaine! I could tell and see him work in and out Tramaine is an extremely dedicated employee that goes above and beyond to make sure the customers are his #1 priority! I hope this review doesn't just get unnoticed and that someone gives some well deserved recognition to Tramaine! His type of customer service is unfortunately extremely hard to find, I hope UHaul has already recognized this and if not I wish you would now, even a small little "atta boy" email goes a long way for someone! Please respond to this email so I know it wasn't lost in E-files Thank you and Thank you Tramaine!!!! Scott

The staff were amazing. Very helpful and explained everything. Tremaine is a complete gentleman.

JT was by far the the most personable, friendly, and helpful Uhaul associate I've ever come across. I have been using Uhaul for a number of years and he is the reason why.

Keep sending me emails must have the wrong person

Tramaine provided fantastic customer service both at pick up and drop off and was an absolute pleasure to meet and work with--he made the experience five star for me. The truck was fine...it didn't have windshield washer fluid and it had less gas in it than the contract claimed at pickup (I have a picture) but the $14 fuel charge isn't a big deal.

these guys at the Weymouth,Street store 666 Bridge street In the past few months i have went to this store every time they have been very professional and work great as a Team at Uhaul! Everytime I get a Truck i feel at easy with your great team. Thank You Jonathan Morey

Fantastic crew, will be using this location again.

The people that work here are so nice and efficient. I have had to use this location a few times recently and they have been extremely helpful

Drop off experience was completely different. I was greeting right away and expressed my frustration on the pick. He was very understanding and suggested I comment back and speak to a manager. He could not beleive I was giving such a bad truck and treated that way. Drop was quick and easy with good customer service.

Really appreciated the fast, efficient truck rental from Jonathan! Went so smooth. I loved that the pictures of the vehicles exterior condition came to my phone right after I got the keys to compare and accept before I drove off! Really Nice feature. The return was fast and easy; Matt helped me get a needed second storage container immediately when we returned. And Sal set it up right away. No waiting. They both made the end of our moving day so much easier. The truck turn in could not have been easier! We really appreciated all the teams help yesterday!! Great team at UHaul Weymouth MA! Mike M

Tramaine is amazing. He helped me set up the storage unit and then personally showed me how to gain access and use of the elevator. He is a true gentleman and reflects pride in his work.

Change nothing so much better than U-Haul Quincy ave.peaple at bridge street are so accomendating and a pleasure to deal with I don't feel like I'm ruining there day renting a truck like I did at Quincy

I am completely satisfied and extremely grateful for the service I received from this location, namely Jonathan for the entire experience, and Sal for an important part of it. They exceeded my expectations, and made me feel welcome, cared for, and worry-free, and provided any information I needed. A freak weather-related occurrence took off one of the side mirrors, and they calmly and graciously handled it, never flinching. They made my problem theirs. I only saw Matthew briefly, but he efficiently and reassuringlly handled the drop-off. My sincere thanks to everyone!! I could not have pulled this off without their amazing support. So grateful ...

Jonathan was super friendly and helpful! Even though I have rental places closer, I'll definitely go back to this location because of the service

Confusion with rental Terms took a few days to clear Truck and condition were fine

The employees were extremely helpful and kind.

Jonathan & staff were friendly, professional, & proactively accommodating to every need. I would recommend this crew to anyone who wants to experience superior service.

I was charged a $93.50 to fill a 23 gallon gas tank in a 2018 Ford F150 when the national average price for gasoline is $2 right now

Jonathan, the proprietor, was exceptionally professional, polite & service oriented. He proactively called me about the rental return & assured me that I wouldn't be charged more, although I was behind schedule. He also guided me through a new-to-me storage service and again emphasizing his flexible accommodations. The crew seemed as like minded as Jonathan showing exemplary service in facilities that were very orderly.

Windows were dirty inside vehicle. Need more help... takes to long for process. Your people very friendly and helpfull! Tremaine helped me out when vehicle was giving to me with 1/4 tank of gas. Made sure I would not be charged for full tank when returned!

Gentleman was extremely nice and helpful

don't know his name but the manager at this location is a very customer centric 5 star employee. as are his employees

The staff was super nice and helpful.

Using the app with “location” was super challenging. Staff was helpful - but because I couldn't complete app process - still had to wait to talk with uhaul staff.

Ability to drop off and check-in remotely very helpful. Additional billing for mileage was accurrate.

Tramaine provided such great customer service! He made the transaction so smooth and got us on our way quickly. Tramaine is an awesome representative for UHaul, and I hope uhaul recognizes that in him.

Really nothing they were pretty good

Fantastic experience. Complete willingness to help and make it easy. Highly recommend.

Very good customer service. Safe and clean. Wonderful staff.

Be SURE/CERTAIN TO RENT THEM A TOTAL BALANCED AND NOT A DAMAGE PRODUCT!!! MY FAMILY AND I EXPERIENCED HELL 😂☹️😲🤔👀😭 ON THE WAY TO TEXAS FROM QUINCY MA

The guys working Friday night when I went in to rent a trailer were great. The two of them went above and beyond.

Staff was very pleasant and helpful. Please thank them again

Guys are very professional

Super friendly! Keep up the good work.

Again, issues with scheduling dept. This was to be my first drop off location. It was changed with the second truck to a location closer to my storage facility. In the end, the contract for the replacement truck reflected original address anyway. My inability to rent the larger truck necessitates another truck rental and move to transport everything for which there wasn't enough room in the smaller truck. One big headache!

When I arrived at this location I went inside to get my key for the uhaul van I just rented. To find the building empty and after waiting 10 minutes with another customer we went searching. Outside we found three men who were not wearing masks, not maintaining proper social distance and touching one another often. I became nervous as I saw they had no masks even on them and they made no attempt to get one. All three of them entered the main building still not wearing masks and surrounding the other customer which I could tell made him uncomfortable. I waited for the other two workers as they kept getting to close to me and I had to keep jumping back into corners to evade them. The man at the counter still wore no mask and tried to put the keys in my hand. When I politely asked them to put them on the counter (as I avoid hand to hand contact), he sarcastically said "well good thing I'm giving you a new, "clean" van". Implying that I was the problem in the situation and just being a germaphobe. I will avoid this location whenever possible, especially during the pandemic. I will be reporting this location to multiple agencies to hopefully make it safer for others. AVOID AT ALL COST DURING THESE DANGEROUS TIMES.

Jonathan was amazing!!! Always willing to help and share ideas. I will highly recommend for future business. Thank You.

It was a good experience overall.

Mathew Lee was an outstanding uhual representative. There was an influx of customers who don't know how to check in via the internet and Mathew took care of them all accordingly; despite being the only employee in the store. Will definitely go uhual again if matt is there.

JD was absolutely amazing!! Such a great guy and absolutely the reason I will be a repeat customer and tell everyone I know that Uhaul is amazing and that if they ever need any service, if they can, they should go to the Weymouth location and ask for JD. You're extremely lucky to have him on your team!!!

Too long a wait at pick up and return. Vehicle was fine service was not great.

Tremaine was the gentleman that helped me. Very kind and extremely helpful after a long day of moving. Because of him, everything went smoothly and my life was made a ton easier.

I got a car carrier and the running lights stopped working. The Weymouth store needs more help one man after 1 pm everyday is ridiculous. He did a good job but definitely overwhelmed

Everything your doing is great, this was the best service I've had in a long time from anyone. Thanks

I rent storage space here and regularly rent trucks. Staff person sent text to a very old land line we had years ago and then questioned me about why I did not load in my license that I was holding up throughout. He would not advise me on getting internet to load my license. I used to be very happy with staff at this location - now ......

Tramaine was the fellow who helped me, he was VERY professional and knowledgeable about the equipment! I will refer this young man to anyone renting equipment!

The return location for my rental was to be in Hanover, MA. At pick-up the representative told me if I returned the truck in Quincy I would save money. After I agreed to this she told me that the "system" was not accepting the assignment of Quincy so I should call the location prior to dropping off. After a long conversation with a representative who I later found was on the West Coast she transferred my call to Gabriel Nye a reservation manager. After some work on his part I was able to return the truck to Weymouth. During the process I told Gabriel I had a truck and no where to return it. By driving around to these locations I would be adding miles and fuel to my bill. He saw that this was a U-Haul created problem and said he would issue me a $50.00 refund based on the rental guarantee. The charge for the truck has hit my credit card bill, the refund is no where in sight.

The trailer that was reserved was not the one picked up and we had to use a very outdated trailer that did nothing have long enough straps. The straps were a concern before taking the trailer but we were assured they were full length and would fit but were in fact cut and we had to cut our own straps to make it work. We use uhaul often and are very unhappy with this rental.

Under staffed. Process took much longer than necessary.

The morning guys were friendly and very professional.

4th person in line, waited just shy of an hour to check out AFTER reserving online ......

Great staff, very helpful

I've used the Quincy location twice and was horrified both times that I was being taken advantage of and money was going into their pockets behind the owners backs so I was thrilled to use a different franchisee. Everything in Weymouth was night and day. The gentleman at the counter grabbed our equipment and carried it to the truck instead of handing it off to us. The gentleman at the utility equipment location went out if his way to make sure we had what we ordered. When returning the truck the same gentleman just asked us to leave the keys in the truck and he'd handle everything else regarding the return which was a welcome thought as we were exhausted at that point. Like I said night and day. I'd go out of my way to use Weymouth rather than Quincy. Even though I didn't use all the extras I rented I wasn't looking for a refund because it's no ones fault I didn't use it but was grateful to have it just in case. Thank you Weymouth for making a day I dreaded into a smooth effortless day!!!

Truck had MANY miles on it

The rental agent was personable, professional , quick and efficient

excellent service

Jonathon was helpful , gracious . I'll recommend to everyone.

This location took care of me. Efficient, courteous, will use again!

The representatives were excellent, courteous and expiditous. Greatly appreciated!!

A great place to rent your equipment!

Jonathan the General Manager was in a word Fantastic! So helpful and accommodating. A credit to U Haul

Mobile pickup was fine, until I had to wait 35 minutes in line to pick up the key. One employee isn't enough for Sunday mornings!

Giving 4 stars as there were no light into the storage unit. Had to use the torch to search through the stuff. There should be light for individual storage units

Moved out of state.

Everything went really well. You helped to calm my nerves when I first saw the unit. I did not think that what I had in the truck would fit the unit. You assured it would. It DID. Everything worked out really well. The only issue that I had was with the pass. It sometimes, many times took two or three swipes to work. It hardly ever worked with one swipe. The card is an excellent way for us to access the stuff we have in storage, and you had equipment to help me move the volume of stuff much more easily. My only issue is the swipe card. It almost always took 2 or 3 swipes to open the door. Everything else went very well. All of my stuff in storage was well kept. I already had a UHaul lock for the space that I got from last time using you folks. That worked out really well. Thank you for what you do and how you work with the people who use your service. I came at 2 different times when you had a high volume of customers, but you folks handled each and everyone of us with respect and gave us time so we felt like we mattered. Great job to all the staff people.

Yesterday was a very busy day. I am glad I made reservations. Everything worked out really well. Staff were pleasant, friendly, and took the time I needed to figure things out. The truck worked well. When I got back I had doubts my truck load would fit into the space they reserved for me. They were right. Everything worked out really well. The staff were very supportive, and I was able to unload the truck and put everything into storage. Everything worked out really well. Thank you.

first time ever storing anything with uhaul. Does not explain well how to get in to building, even with checkin online it wouldnt allow me in so i had to find a staff member. He was very busy with trucks/phone/ other customers since he was only employee there. When i went to put more items in storage it said access denied since i didnt check out, but not explained anywhere that i saw how to do it.

Mr Lee was very informative and helpful

Great customer service and helpful staff!👍

Communication with management was poor at best. improper billing and no one knowing what is going on helps to fuel a fire of inconsistency and extremely poor customer service. I would not recommend this specific location to anyone.

I was extremely disappointed with today’s experience. I always use uhual for my moves and never had such a bad experience before. The Weymouth facility was understaffed and one staff member wasted one whole hour of my time by not giving me my storage unit keys when I went to pick up the truck. I had to pay my movers extra for the wait time. When I asked questions about my storage unit he seemed clueless also reluctant to show me my unit. He also would waste time flirting and joking with customers . Ridiculous

JD was super helpful and very friendly!!

JD in your Weymouth Ma facility is super friendly and helpful.

My visit to Weymouth MA., location was very nice. Turmaine & Matt, were so very helpful, pleasant, personable, funny, professional & both have a wonderful sense of humor, 2 great employees!

Great service

I have used U-Haul for several years. It has always been tremendously proactive and the staff is always been incredibly helpful I continue to use you for a larger storage unit. Will highly recommend y

Quick, easy and the staff was super helpful.

Phillip provided amazing customer service.

Waited 1.5 hours before I was even looking at a storage unit. The unit size that I reserved was not available, so clearly there's a disconnect between actual inventory and the reservation platform.

I was comfortable knowing that my unit was temperature controlled and was very secure.

Uhaul was very accommodating and a big help to our moving.

No comment

Agent was thorough, helpful, and friendly.:

Elevator never worked on both occasions of me moving in and out of storage unit. Asked for help and lady that was sent went to customer service area not storage area.

Everyone was very helpful!

The customer service was excellent. Great experience!!

I love Erica

Dorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions

Best U-Haul experience I have ever had, superb! Every aspect of the service, equipment & facility was buttoned down & customer friendly.

The employees were just so proficient and helpful in making sure I understood everything.

The centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Thanks!

I visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????

Fantastic

THANK YOU FOR EVERYTHING.

Great facility - no issues at all - would recommend highly.

Tom Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated. The space you provided for us was/is Perfect! John

Tom is professional, courteous and very helpful. He is a great ambassador for the brand.

such nice people and they do things well!

I had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.

Good job Uhaul stuff.

Thanks!

Although I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!

U-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100%, . Excellent value. Thank you.

Dorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me

Great experience!

It very busy place

prompt service and very professional!

Friendly people. Can get very busy at times.

Need more organization on booking are storege.

A big mix-up in communications let us to be complete by 10:45 p.m. and not at 2 p.m.