Guy at the front desk was great, super helpful with my reservation! He alone would make me use your Weymouth location again
DEVEN PCustomer Reviews for U-Haul Moving & Storage of Weymouth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have been moving and I found it has been a nice exsperence with this location. The mananger and staff are very friendly and accomadating. The store is well stocked and has had everthing I have needed from packing, Storing, and truck rentals.
lorelle mI rent from this location frequently and each and every time JD and staff go above and beyond to accommodate me and make me feel as though I am a special customer. I appreciate that and for that reason I will continue to rent from this location.
PASCALE BWe have discussed with customer service, but this location was highly unprofessional, rude, and refused to take the return requiring a 1.5 hour ordeal involving multiple members of the uhaul staff. We had intially parked the vehicle at the location. The staff instructed us to remove the blankets/funiture covers and move the vehicle accross the street, among the other parked uhauls. After doing so, we went to drop off the keys, and they then told us that they actually would not accep the vehicle and we would have to call uhaul to arrange a new drop off location. THey refused to clarify why our drop off location was being changed, they refused to help us talk to uhaul, and they refused to connect us with their supervisor. After calling customer service and talking with the area manager, we clarified that our drop off location was correct, the location was marked as accepting drop offs, and that it should be closed, so they were unsure why someone was there to refuse service at all. After 90 minutes, we were told to just leave the keys and the vehicle was marked as returned.
JASON MGreat experience - very helpful
MICHAEL D$199.96 rental turned into $93. I did moved from less than a mile away . So no mileage
JEANNETTE MThis location is excellant Staff is excellant Making experience an Easy pick up Easy drop off I drve by other uhaul rental sites to deal with this one Tremaine is awesome
Paul HJD is the best store manager I’ve dealt with in the 20 years of coming there
MATTHEW SCustomer service named DJ was friendly and professional. I would give him 5 🎖️🎖️🎖️🎖️🎖️
KHOA NThis is a great location everyone is very helpful. The space is clean an organized. I was able to find everything for packing that I needed. The outside space is perfect for pulling in the trailer/ trucks
Susan RThe 15' truck ran excellent. The trailer was excellent.
TODD DBoth managers were polite and helpful. This is the 2nd time that I have used this location and have found it to be the best customer service. 5 stars.
RICHARD CManager, JD, was helpful, kind, and ran his location very well!
JONATHAN CCustomer service is fantastic
Kenneth GThe guys at this location were great! Super helpful with a sense of humor too!
CRAIG CHire more staff. When I made my reservation I was fourth in line when the person working the counter had to leave to hook up a trailer. I will say he kept his composure and was pleasant to everyone but increased wait times because there aren’t enough people to do the various tasks is annoying and could cause some to seem a rental elsewhere.
FRANCIS BThe uhaul location on Bridge street and the people who work there are the best. We have used the storage facility and rented trailers from them several times. They have always gone out of their way to be helpful, polite and accommodating.
Christine C | Overall ExperienceMy expertise with U-Haul has been great.
John B | Online Move InTremaine was very helpful and made sure I was all set to use the trailer. He was attentive and friendly.
TRYNTJE BI don't have much to comment, because my first time renting a box truck
QUINN NJD Lee is awesome. True customer service!
KEVIN HEfficient and courteous.
CLAUDIA ENot much. Great experience in North Weymouth.
JAMES DI have not used U-Haul or its products in many years, and I offer the following feedback. Although I have not personally used U-Haul in many years, U-Haul has always been the name I thought of first when this type of need arises. 1. Overall, I found the customer service to be very good. There was some confusion with picking up the equipment upon arrival. This was due to an employee who is relatively new and still doing some training. As someone who does a lot of teaching in my profession and training new staff, that was perfectly fine with me. This is how people learn, and it was some harmless confusion. The situation was fixed/corrected quickly, and I feel it is all a part of the process. People were friendly, helpful, and ultimately provided really good customer service. 2. What was more difficult for me was the advertising. I find the advertising extremely misleading. I know, it is all there in the fine print, but nevertheless, it is geared to bring people in expecting a good deal. It is manipulative, and I would not expect that from a company that has been highly profitable for many, many years. Experiencing this sets up feelings of mistrust for me. Seeing the size of the advertisement on the side of U-Haul vans designed to bring people in, that must cost excessive amounts of money, only to have that potential customer, in the end, actually pay many times that? I don't know. I would expect better from a company like U-Haul. For example, in my case, I rented that van for one day. My cost when from that 19.99 day (or whatever it was advertised as) to a $200.00 day. Again, I know.... It's in the fine print. Whoever is reading this, you know what I am talking about. It's just misleading. Very misleading. So, it does not fall into the category of "false advertising" that covers a company legally. But I am 63 years old. I have seen the name U-Haul since I was a child. When I needed a vehicle to move two pieces of furniture, U-Haul was the first name that came to my mind. But after this experience yesterday, I would hesitate to think of U-Haul first again. Your company has been around way too long and has made too much money from the people/families in this country to be stooping to this type of advertising. That is highly disappointing. The equipment performed well; I am grateful for that. Thank you
ADAM BStaff were great and very helpful
PETER M | Overall ExperienceThe gentleman that helped get my trailer the morning of April 2 is a role model employee. Fast, great listening skills and even apologized for a previous issue that had nothing to do with him or his store. Thank you for the service.
MICHAEL TAs above. The drop off staff questioned the damage and initially stated there was no documentation of the damage in my contract, and it would probably be my responsibility. After I pointed out that the damage had overlying oxidation and dirt, and that it was obviously old and couldn't have happened in the previous 48 hours. They accepted that, but, left me with uncertainty as to whether U-Haul would assign the damage to me even though I had purchased the insurance. It left me with a little bit of anxiety that I could be held accountable for damage I did not cause.
Herbert AThe staff was very friendly and helpful, and always very professional.
HAROLD DI have been a loyal U-Haul customer in Natick for many years, but after my recent experience, I will never go back. The manager was not only rude but outright nasty. Her attitude was completely unprofessional, and she clearly lacks the customer service skills needed for this kind of job. Someone like her would be better suited for a non-customer-facing role, maybe in storage restocking. It’s disappointing to see how the service has declined. I will be telling all my friends to avoid this location.
ENZO RExcellent service
JOSEPH FGreat customer service and explaining the process
PETER MGreat location for all your moving and storage needs!
MARK MGreat team and service.
PAUL RI want to personally thank JD at the Weymouth 666 bridge Street Location for always being a great assistant and manager to that facility. He always took very good care of me. I have been an renter since 2012. JD is The Man ajculinary@aol.com Anthony James Alibrandi
ANTHONY A | Overall ExperienceHave the gas filled to full, so it’s easier to fill it up when finished with a move
CHARLES CJD and his team are a pleasure to work with. This was the second time in a few months that we have rented from their site. They make a what can be a stressful process a pleasure. With their kind, courteous and friendly manner to all. Hopefully this will be the last time we need to move in a while but we will definitely recommend JD and the Weymouth team to all! Thank you JD Bob and Monica Baum
ROBERT BThese guys Jonathon and Paul were the most helpful dudes you could ask for. Jonathon knew who I was before I even told him my name. Paul was super helpful with getting the trailer off my truck and I couldn't have asked for a better experience. 10 outta 10 give these guys a raise!!
TIMOTHY CJake and Tramaine were super helpful and were able to get me exactly what I needed.
SUZANNE W | First ImpressionsWe've had a lot of need for a trailer recently. We keep going back to this location because of the friendly staff. They're always welcoming and help you find exactly what you need. Jake and Tremaine are top notch.
SUZANNE Wnothing
CHRISTOPHER RIn my reservation, I reserved a dolly for boxes. At the moment I was picking up there was no availability in the store, but what bothered me most was that they didn’t remove it from my order. When I reached my destination and trying to return the truck, I was asked to return a dolly that I didn’t have. When I explained to the destination U-Haul, I was told that I had to prove that I didn’t pick up from my origin U-Haul store. I called the store but I was told to hold multiple times and kept on hold for more than 15 minutes each time and never got the answer resolved and was hung up on my ears twice when I told them I was waiting for proof. The person I talked with was the same person who gave me the truck and told me that they didn’t have the utility dolly. I had to call U-Haul main number and talked with Samantha who helped me with another of her colleague in the scheduling department. The store in Weymouth was not helpful in resolving the issue they created at all and it was very disappointing.
Beniam BThe person who checked me in, Tramaine was super helpful. He walked me through a few options that would be best for my needs. He also gave clear instructions for my reservation and the return. I hope he is the one helping me the next time I need a rental.
ZAINAB SWas outstanding
DOUGLAS BThis is the best Uhaul location. I will go out of my way to rent here. JD and the rest of the staff are professional, informative, and helpful.
Sierra WGreat team, great service, and great equipment.
Kristopher MStaff was always stellar. Always very friendly and respectful. The only reason I closed my account was because of family needs. Rest assured, the team was great!
Nicholas B | Overall ExperienceI originally booked this location but they had to move pickup to a quincy location. The quincy location was closed and no code was provided to open up the lockbox. The area around the store was also unsalted, very iced and super unsafe. I ended up having to reschedule my pickup and they switched me back to the bridge street location
Jessica WN/A
CHRISTINA RTramaine’s high quality customer service is a model for other businesses to follow.
Rebecca G | First ImpressionsCheck in service was great
JEFFREY CAll ways helpful & efficient
JEFFREY LThe guys in the store were absolutely fantastic. Seemed really cool and were very helpful. Made the entire process easy-peasy. One of the guys (I forget his name) knew who I was, which was weird, but maybe there weren't many people using equipment that morning. At any rate, I appreciated the relaxed attitude and kindness extended to me on Friday morning. Thank you.
RICHARD HJD lee operates a well run location. Know him for years. His staff properly, well trained on the details. Service oriented man of very good character.
JOHN BSuper nice manager
Robert BEverything was great the guy on the desk was friendly and knowledgeable! Very good experience
CHARLES DTeam was very helpful and friendly.
ROGER BI think I was taking advantage of because they said all they had was a one-way rental truck, which was double the price of a truck that I would be bringing back to the original location. I also had to download an app on my phone just to drop it off at a designated location, which I didn’t appreciate.
ALAN CNo issues
FRANCIS JThis location is my go to location for any and all of my moving needs. Simply put, they are the absolute best!!!!
PETER WCustomer service at the Nth Weymouth MA location was fantastic! JD was so helpful
FRANCIS LManager went above and beyond! Great experience and very personable! Would go back to this location for the customer service!
TYLER CGreat team!
John M | Overall ExperienceProvided the wrong trailer. I ordered one with ramp but did not receive that.
JOSEPH EEveryone involved was professional, helpful, and pleasant. Great customer service.
JOSEPH CGuys there were Awesome!
RYAN HGreat Service and Great People.
ALAN KThe passenger side mirror was frozen. Very hard to drive. The headlights were dim too. The location still provides very good service.
MICHAEL ZThe team that works at that location are excellent, best palce to rent equipment, i very much appreciate them and the work
ADALBERTO TThe guy in Weymouth was great! Friendly and friendly efficient.
KEVIN DQuick easy and efficient
JOHN PThis guy was good and when I told him what happened he reminded me that photos were taken, and they were, at the first Uhaul Center where the trailer was mounted. He had me back up trailer and he got trailer disconnected and he got me on my way quickly.
David CJD was a great help!
Donagh T | First ImpressionsJD was a great help!
Donagh T | Overall ExperienceNo need for improvement. I love this location. Staff is helpful and friendly and my vehicle was clean and well maintained.
SIERRA WEvery time I have been here, it is the best you all place I’ve ever been to. The staff very helpful, astute, and very friendly, and utterly reliable.
walter o | Overall ExperienceI had a wonderful experience working with Jonathan th GM. He was very helpful and kind and was a pleasure to work with. Also, he was very professional and attentive. I had a great experience.
Kerilyn C | First ImpressionsAwesome service,,, professional staff, friendly experience
brian w | First ImpressionsThe staff provides great customer service here. Tramaine assisted me yesterday and today. He's very professional. I'm very pleased with the services.
Florence B | First ImpressionsJD and the other team members there are amazing and very helpful.
Michael M | First ImpressionsWe are always treated with respect and the staff is always accommodating.
KAREN E | First ImpressionsThe staff were professional, friendly, knowledgeable, helpful. I highly recommend this location.
Amelia R | First ImpressionsLove JD and Edwin &Tremain very helpful and knowledgeable if everything I needed I love their work ethics and their attitude towards me and my family was phenomenal best Uhaul team ever
Cheryl R | Overall ExperienceAll the Uhaul employees were courteous and helpful. They deserve special appreciation for being patient and available at all times.
Nakul P | Overall ExperienceExcellent space and service! I will go back to N. Weymouth if I need another unite down the road. THANK YOU! The guys on Saturday were all great and working hard.
KAREN C | Overall ExperienceJD and TRAMAINE ARE AWESOME!!!
tia t | Overall ExperienceJD and the rest of the staff were amazing. I was almost sad to end our rental! Will use them in the future.
Cassidy F | Overall ExperienceJD runs a great place
Doanld T | Overall ExperienceMade reservation by phone. Came to check-in to unit to be told that the unit had already been rented??? Had to rent a much bigger, more expensive unit. Why bother making a reservation?
Marie L | First ImpressionsI paid 157.00 on 6/24. I came in on 7/2 and closed my account but was still charged the full month and youll most likely rent that unit out immediately.... what a scam !!!!!! You should make this clear in the paperwork...
KERRY M | Overall ExperienceI believe the prices are higher than other nearby storage facilities
John G | Overall ExperienceStaff john was outstanding and extreamly helpful Very good attitude
odell j | First ImpressionsAlways A pleasure
JACK W | First ImpressionsTRAMAINE was the best .. I thank him so much !!!
MARILYN M | First ImpressionsVery well great customer service from j yesterda
debra C | First ImpressionsFrom the drivers, who delivered and picked up my Box in Florida, to the office personnel in Abington and Weymouth, to the person who assisted us when we unloaded into the storage unit in Weymouth, we found everyone to be polite, professional and proficient. They made a stressful situation very easy to handle and I am so very grateful. Elizabeth McColgan.
Elizabeth M | First ImpressionsThe employee named Fahad was so nice and professional. Greeted me with a big smile and a handshake. Very knowledgeable and helpful. He made my experience go smoothly and efficiently. I feel he was an asset to your company. I had gone into your store the week before and the man I spoke to acted too busy.
theresa r | First ImpressionsDuring the pandemic, the storage unit had been a temporary solution. However, I had items in there that were crucial to an early pregnancy of identical twins, because the store or U-Haul Weymouth whatever you wanna call, it had not updated I had no accessibility to my unit when I needed it. . I will say that after complaining the corporate office, the general manager did try to compensate for the mistake of his workers however, I still felt that he had attitude, and it was generally inappropriate for the situation at hand. I think the general has issues taking constructive criticism however, the employees were nothing but the best in my experience.
Kelsey F | Overall ExperienceEveryone was very competent and helpful throughout the whole process, from rental of equipment to storage of items. Would definitely recommend them to all.
Christine C | Overall ExperienceThe 22 yr old young man ( basketball player) who was working alone at uhaul on Thursday morning was excellent. He calmly and competently handled all of the customers, and was extremely helpful to us when we wanted to change our existing reservation to a larger room. He went out of his way to make our unpacking and drop off of the trailer as easy as possible. Can’t say enough good things about this young man. He is an asset to your facility and why we would recommend this location to everyone.
Christine C | Online Move InYour on site manager, Refir, (sp?) was as helpful as he could be and really knew his job. He is a prize. Don't let him get away. JE Cass
Christine C | Overall ExperienceI can't say enough about J.D. and his wonderful staff. Everyone was attentive, helpful, friendly and made my experience storing my items and renting a trailer super easy. It's rare to find any place that is like this,.. let alone a UHaul facility. Don't think twice about doing business with this exceptional location.
AMANDA C | Overall ExperienceI arrived at the facility without an appointment; Jonathan could not have been more accommodating. He facilitated the "move in" process seamlessly. I asked if he wanted me to come back tomorrow as the hour was close to 5:00 p.m. and he said "this time is great". He walked me through the procedures at the storage facility and was extremely proficient in his job, as well, as his professional responsibilities. What an asset to your company. We need more people like Jonathan in business. I had visited the facility earlier in the week and your JD, as usual, was his best self. He walked me through units and assessed pricing. With a role model like JD, it is easy to understand the proper functioning of your office. I would recommend your office always.
Janice S | First Impressionseveryone was very helpful and kind. Thanks for all you do..
Linda D | Overall ExperienceGreat location with very friendly staff!!
MARIO M | First ImpressionsGreat experience
Dave T | Overall ExperienceThis storage location is exceptionally clean! The staff are incredibly helpful and friendly. I would highly recommend this facility to anyone looking to store their personal belongings.
linda l | Overall ExperienceSaul and Tremaine were incredibly welcoming and answered all questions I had throughout the entire move in and out process. They really went a nice and beyond to ensure my satisfaction!
Sade R | Overall ExperienceThe staff our the best !!!!!!! They've helped me with anything I needed !!!
Fabienne P | Overall ExperienceOur first point of contact was with JD the manager. He was very helpful, nice and knowledgeable about everything we had asked of him. Very happy with our experience with u-haul Weymouth,MA Thank You!!
donna f | First ImpressionsI can't say enough good things about the staff at the Weymouth location. They go above and beyond to help with anything that is asked. One multiple occassions they helped me not only with customer service but assisting in my storage unit and answering every question. Theses guys deserve a raise, best customer service I have seen anywhere in years!!
Andrew K | Overall ExperienceIt is overpriced which is why I left
Marva M | Overall ExperienceN/a
Toshiba F | Overall ExperienceThe staff were fantastic.
cheryl n | Overall ExperienceSal and the other employees were absolutely amazing. Thank you so much for all of your help!
Alicia I | Overall ExperienceGreat customer service
EBRAAM A | First ImpressionsFacilities and office were always cleaned and orderly. The staff was extremely helpful whenever I had a question.
Charles M | Overall ExperienceThis was a great place for my short term needs. The people who work there make the experience top notch too! When can you say that you have fun and enjoy the experience with staff at UHaul?
JENNIFER Z | Overall ExperienceJD could not have been more helpful and accommodating. I have rarely had a better customer service experience. I cannot recommend the U-Haul facility under his management more highly.
Richard B | Overall ExperienceDealt with the owner and he was GREAT. Very pleasant man and accommodating.
Ronald A | First ImpressionsMy unit was opened to put mice traps in. I was NEVER notified of this and I have things that are missing. My Grandmother's jewelry box was in there. It's completely empty. The "Manager" Jonathan has NO business working with the public. He is extremely unprofessional, rude and confrontational. Tyrese should be the Manager, he was very understanding and helpful. I would NEVER recommend U-Haul for storage. Ever. Good riddance.
eileen t | Overall ExperienceThank you for the amazing customer service. Sal is extremely professional.
Alicia I | First ImpressionsI asked for 24 hour access for the storage room, however the clerk at the Weymouth location setup the account for access until 10pm - he had assured me that I had 24 hour access. I was in the middle of moving my stuff and the door locked. I had people helping me move, and now I have to wait until 5am in the morning to regain access. This was terrible customer service 😑
GEORGE E | First ImpressionsJonathan is Wonderful! Treat him well. You're blessed to have him on your staff!
marlin s | First ImpressionsI, Peter Henry Jones, who at this time is 84 years old, have been using U-Haul since about 1963, about 60 years. I, sincerely tell you now, Everyone there at U-Haul in Weymouth, and I mean everyone, has bent over backwards to help me out, on many occasions. Lost keys, helping me load heavy items, etc. (I am 84 ). Johnathon has gone, way past what HE was required to do. They are not 5 stars, they are, in my opinion 7 +. GOD BLESS ALL OF THEM. SINCERELY, PETER H JONES. OF
Peter J | Overall ExperienceWhat a fantastic place! The staff were amazing and were always willing to help me with something that might be too heavy for a single person lift. Thanks to John, Terrell, Sal, and Louis. Mike Milner
Michael M | Overall ExperienceThe Assistant manager and employees who helped me went above and beyond helping me get a unit and move in. The kindness they show their customers makes a huge difference in our lives as moving is such a stressful experience. I was especially in need of kindness and the workers at uhaul in weymouth gave me more relief than they even know. I'll never forget this experience.
Chaaliya P | First ImpressionsThey were great and helpful. Manager John is awesome.
NANCY S | Overall ExperienceThe staff at this location are amazing. They are very helpful, friendly and I would come back again! I frequently need to rent a moving truck and always use Uhaul. This is my first time needing storage and am very happy with my experience at this location.
Cassandra A | Overall ExperienceGreat experience, great team.
John C | First ImpressionsThe staff was very accommodating and helpful
Goutham S | First ImpressionsThe customer service was amazing I had the best help from the men that did the job kindly very helpful very strong the best place
Tabitha A | Overall ExperienceLove working with uhaul
jean m | First ImpressionsMaybe this is my first storage facility but the floor could use some dusting and mopping. Otherwise, it has plenty of parking and i can access it late at night if needed.
Raymond W | Overall ExperienceGreat service!
Khalea T | First ImpressionsJD at the Weymouth u-haul is the greatest.. I was gonna get through the job every time
Shawn P | First ImpressionsI have gotten nothing less than exceptional service start to finish from this location. Thank you all so much. 🙏🙂
Carmel C | Overall ExperienceI cannot say enough about Jonathan's superb customer service. A wonderful manager who makes doing business with U-Haul a real pleasure.
Richard B | First ImpressionsCan't say enough about the guys at U-Haul Moving and Storage of Weymouth. Have used them for truck rental and storage on multiple occasions over the last couple of years. Always pleasant and thorough. Highly recommend.
David B | Overall ExperienceJonathan and the other 2 young men are amazing. Thank you for your help
Marva M | First ImpressionsEverything was fantastic regarding my use of Uhaul. Store Manager Johnathan goes above and beyond for his customers.
Louis F | Overall ExperienceTremaine is excellent. I have dealt with him before when renting a trailer and his infectious enthusiasm and customer service is wonderful. Can't say enough.
Audrey D | First ImpressionsJonathan was more than helpful
tom c | First ImpressionsOnly rated average as we never actually put items inside of storage unit.
Joel K | Overall ExperienceAbove and beyond experience, most particularly with the manager Tramaine.
Carmel C | First ImpressionsThe gentlemen who helped me at the counter at the bridge street Weynouth location was excellent, helpful, and informative
JAMES C | First ImpressionsWow the guys were more than helpful ! They went about showing every detail ! What to be careful about and what to keep an eye on ! Some tips on backing up too! They were terrific! Better give them a raise before someone else offers them more money
Robert J | First ImpressionsManager and Staff were excellent, The Mgr should get a promotion..the man works hard, friendly and knowledge able..happy to go there. j.P. LaPierre
JEAN P | First ImpressionsA
noel i | First ImpressionsThank you JD YOU MADE MY DAYS BRIGHTER GREAT STAFF
Morrele P | Overall ExperienceThe only problem I had was I was rented a unit that was too small. I was expecting it to hold the contents of the truck I rented
joe c | Overall ExperienceNever enough stuff
Joyann L | Overall ExperienceAlmost impossible to lock the unit with the padlock provided. The door to the unit has dropped a little, and the holes do not line-up for the padlock. You have to use a lot of strength to close it. Employee on duty did not seem to care that much.
Stephen E | Online Move InI got a unit in the basement next to a bathroom, so I was afraid of flooding, also the elevator was too old and hard to operate.
Sandra C | Overall ExperienceWas there before a while ago and ended leaving because the staff would not even bother to answer a simple question. The person who was there yesterday treated everybody with respect and was very friendly.
Rosa u | First ImpressionsManager was amazing. We were stressed when we got there and he alleviate something of it! Funny nice. Very professional. Set me up on automatic payment as unsure when we can get our stuff out of storage. I wish I could remember his name. Bridge st Weymouth
Maryann V | First ImpressionsVery profesionally run place
GREGORY C | First ImpressionsTremaine is great. He was helpful and cheerful and just a quality guy. He’s a difference maker, give the man a raise. Cheers, TW
ANTHONYC W | First Impressionsperfect for our need
Peter S | Overall ExperienceJD is an incredible individual to work with. Knowledgeable and professional
Joe G | First ImpressionsJD is amazing. I scheduled on line, all wrong! He was helpful, kind understanding. Seriously great!
Paula C | First ImpressionsI absolutely loved using the storage space! It was extremely easy to access, and I always knew it was safe. I utilized this facility for {several} years, as I am in aviation, and I needed it to jump start my career. When it came time to move out, management was committed to making everything as easy and safe as possible to send me over 700 miles away. They’ve been such a bug part of my life for so long, it was epic, and I recommend this facility to everyone
Jennifer T | Overall ExperienceJonathan was the best customer service rep that I have ever had.! He is an incredible asset to Uhaul. And I mean incredible!!!!!! His friendly demeanor, his knowledge were such a big help. He walked me through every step of renting storage and when a larger space was needed he made it happen.
Donagh T | First ImpressionsTramaine is amazing. He helped me set up the storage unit and then personally showed me how to gain access and use of the elevator. He is a true gentleman and reflects pride in his work.
Michael M | First ImpressionsJonathan & staff were friendly, professional, & proactively accommodating to every need. I would recommend this crew to anyone who wants to experience superior service.
Brian S | First ImpressionsI was charged a $93.50 to fill a 23 gallon gas tank in a 2018 Ford F150 when the national average price for gasoline is $2 right now
MICHAEL G | Overall ExperienceJonathan was amazing!!! Always willing to help and share ideas. I will highly recommend for future business. Thank You.
mark w | Overall ExperienceTremaine was the gentleman that helped me. Very kind and extremely helpful after a long day of moving. Because of him, everything went smoothly and my life was made a ton easier.
CHARLES P | First ImpressionsGiving 4 stars as there were no light into the storage unit. Had to use the torch to search through the stuff. There should be light for individual storage units
NITESH K | Overall ExperienceMoved out of state.
JOE C | Overall ExperienceEverything went really well. You helped to calm my nerves when I first saw the unit. I did not think that what I had in the truck would fit the unit. You assured it would. It DID. Everything worked out really well. The only issue that I had was with the pass. It sometimes, many times took two or three swipes to work. It hardly ever worked with one swipe. The card is an excellent way for us to access the stuff we have in storage, and you had equipment to help me move the volume of stuff much more easily. My only issue is the swipe card. It almost always took 2 or 3 swipes to open the door. Everything else went very well. All of my stuff in storage was well kept. I already had a UHaul lock for the space that I got from last time using you folks. That worked out really well. Thank you for what you do and how you work with the people who use your service. I came at 2 different times when you had a high volume of customers, but you folks handled each and everyone of us with respect and gave us time so we felt like we mattered. Great job to all the staff people.
frank q | Overall ExperienceYesterday was a very busy day. I am glad I made reservations. Everything worked out really well. Staff were pleasant, friendly, and took the time I needed to figure things out. The truck worked well. When I got back I had doubts my truck load would fit into the space they reserved for me. They were right. Everything worked out really well. The staff were very supportive, and I was able to unload the truck and put everything into storage. Everything worked out really well. Thank you.
frank q | First Impressionsfirst time ever storing anything with uhaul. Does not explain well how to get in to building, even with checkin online it wouldnt allow me in so i had to find a staff member. He was very busy with trucks/phone/ other customers since he was only employee there. When i went to put more items in storage it said access denied since i didnt check out, but not explained anywhere that i saw how to do it.
Asia M | Online Move InMr Lee was very informative and helpful
Leo G | First ImpressionsGreat customer service and helpful staff!👍
steven r | Overall ExperienceCommunication with management was poor at best. improper billing and no one knowing what is going on helps to fuel a fire of inconsistency and extremely poor customer service. I would not recommend this specific location to anyone.
Ryan q | Overall ExperienceI was extremely disappointed with today’s experience. I always use uhual for my moves and never had such a bad experience before. The Weymouth facility was understaffed and one staff member wasted one whole hour of my time by not giving me my storage unit keys when I went to pick up the truck. I had to pay my movers extra for the wait time. When I asked questions about my storage unit he seemed clueless also reluctant to show me my unit. He also would waste time flirting and joking with customers . Ridiculous
Naima K | First ImpressionsJD was super helpful and very friendly!!
Cecily B | Overall ExperienceJD in your Weymouth Ma facility is super friendly and helpful.
Sean S | First ImpressionsMy visit to Weymouth MA., location was very nice. Turmaine & Matt, were so very helpful, pleasant, personable, funny, professional & both have a wonderful sense of humor, 2 great employees!
Karen K | First ImpressionsGreat service
Keith C | First ImpressionsI have used U-Haul for several years. It has always been tremendously proactive and the staff is always been incredibly helpful I continue to use you for a larger storage unit. Will highly recommend y
JON M | Overall ExperienceQuick, easy and the staff was super helpful.
Peter B | First ImpressionsPhillip provided amazing customer service.
Gims P | Overall ExperienceWaited 1.5 hours before I was even looking at a storage unit. The unit size that I reserved was not available, so clearly there's a disconnect between actual inventory and the reservation platform.
marc v | First ImpressionsI was comfortable knowing that my unit was temperature controlled and was very secure.
Frank R | Overall ExperienceUhaul was very accommodating and a big help to our moving.
robert w | Overall ExperienceNo comment
LISA B | Overall ExperienceAgent was thorough, helpful, and friendly.:
Jerome W | First ImpressionsElevator never worked on both occasions of me moving in and out of storage unit. Asked for help and lady that was sent went to customer service area not storage area.
David M | Overall ExperienceEveryone was very helpful!
Backriver C | First ImpressionsThe customer service was excellent. Great experience!!
Michelle L | First ImpressionsI love Erica
Jennifer T | Overall ExperienceDorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions
Deborah H | First ImpressionsBest U-Haul experience I have ever had, superb! Every aspect of the service, equipment & facility was buttoned down & customer friendly.
Michael B | First ImpressionsThe employees were just so proficient and helpful in making sure I understood everything.
Gerard N | First ImpressionsThe centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Thanks!
becky r | First ImpressionsI visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????
mark w | First ImpressionsFantastic
marion c | First ImpressionsTHANK YOU FOR EVERYTHING.
stephen o | First ImpressionsGreat facility - no issues at all - would recommend highly.
John S | Overall ExperienceTom Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated. The space you provided for us was/is Perfect! John
John S | First ImpressionsTom is professional, courteous and very helpful. He is a great ambassador for the brand.
Gerald T | First Impressionssuch nice people and they do things well!
Timothy A | First ImpressionsI had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.
CATHERINE F | Overall ExperienceGood job Uhaul stuff.
Francisco A | Overall ExperienceThanks!
june j | Overall ExperienceAlthough I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!
Ruth L | ReservationU-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100%, . Excellent value. Thank you.
steven s | Overall ExperienceDorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me
robert m | Overall ExperienceGreat experience!
michelle r | Overall ExperienceIt very busy place
Joyann L | Reservationprompt service and very professional!
kerry a | ReservationFriendly people. Can get very busy at times.
JOHN S | Overall ExperienceNeed more organization on booking are storege.
Sara W | Overall ExperienceA big mix-up in communications let us to be complete by 10:45 p.m. and not at 2 p.m.
SALLY S | Overall Experience