Customer Reviews for U-Haul Moving & Storage of Weymouth

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

I can't think of anything. The men at this location couldn't have been more cheerful or helpful, Paul especially. :-)

Rating:

5.0

they were very friendly and made things so easy.

Rating:

5.0

The gentleman at the desk was amazing. He was quick, thorough and fun.

Rating:

5.0

The manager is the best in the business!

Rating:

5.0

The manager was fantastic and made sure I had everything I needed, personable and professional. I will go out of my way to rent from this location in the future.

Rating:

4.0

Got job done. Easy online. Can't say moving is fun so possible score redox. For real. 90 degrees.

Rating:

5.0

I never have problems with this place. They are always good which is why I return. If you have little things that need to be addressed they are very responsive.

Rating:

5.0

Service person far exceeded my expectations

Rating:

5.0

Staff is extremely friendly and helpful!

Rating:

5.0

JD and his crew are kind professional attentive.

Rating:

3.0

I do have one complain it took me an over a hour to turn the van on, I had to do so much work just to turn the truck on very inconvenience

Rating:

1.0

Hire more staff I waited for half and hour to get my uhaul and it went into my reservation time which I still had to pay for even though I didn't even have the keys for the truck yet.

Rating:

4.0

Great fleet of vans, very impressive compared to other locations. The location could use more staff.

Rating:

5.0

Great experience!

Rating:

4.0

only issue was the overwhelming smell of stale cigarette smoke in the van.

Rating:

5.0

Excellent customer service

Rating:

5.0

Chick in and check out both great, truck was fantastic

Rating:

5.0

In and out real quick. Great customer service.

Rating:

5.0

Excellent dealership

Rating:

5.0

All good! The crew here is superb.

Rating:

1.0

I ordered a 20ft truck. When I went to pick it up the only one available was 15ft. I should have been notified so I could made alternative plans.

Rating:

5.0

nothing

Rating:

3.0

Make prices clearer. This wound up costing almost twice as much as I expected

Rating:

4.0

Had a disappointing experience this time after several good ones. The truck was not well maintained - two warning lights on the dashboard and the e drivers door was hard to close properly and it popped up en while traveling in the expressway after we went over a bump. Had to hold on to it until we left the freeway. Not good

Rating:

5.0

The attendant was awesome

Rating:

5.0

The employees at this location are excellent. They really know what they're doing and are super helpful.

Rating:

5.0

Staff were very helpful and patient. I stopped in several times to make sure everything was all set, and they were able to accommodate a couple last minute changes. They also provided some good packing advice.

Rating:

3.0

I had to find an employee when I first arrived - someone should be inside to help people at all times

Rating:

1.0

I was overcharged by almost $100.00 I was then told I would be getting a refund by customer service, but 1 month later I have not received it. Please contact me to assist me Peter Struzziero Pstruzziero@gmail.com 1-978-270-3679

Rating:

5.0

Excellent customer service

Rating:

3.0

The person “attending” to us was rude. He was on his personal cell phone while giving us our information. I have never rented a uhaul so it would have been beneficial to receive more information. He did not tell us how to identify which truck was ours, only stating which lane it was in. There was three trucks in our lane. Another customer outside who was also upset with his service was the one to tell us the identification number was inside the truck not on the license plate #. We also ordered furniture pads, the employee did not tell us to take them from inside it was another customer that told us how to get our purchased products. Our drop off time was after hours and it wasn't until I asked him how we return the truck that he explained how after hours drop off went.

Rating:

5.0

Don't change anything. I am constantly in contact with clients. I have always understood the importance of meeting and exceeding their expectations. JD & his team continually exceed my expectations. His attitude & professionalism are top notch & his listening skills are unmatched.

Rating:

5.0

The man will signed me out was very helpful. Great value on the rental

Rating:

5.0

guys at the pick up and return location were quick , courteous and professional. A+++

Rating:

5.0

This location is so professional JD handles it like the maestro I've seen him with five deep at the counter polite takes care of everybody treats and treating each one like they're the only one in the room.

Rating:

2.0

Overcharged by a day

Rating:

1.0

The issues happened because the staff is relaxed and they don't bother to walk you out and show you your rental unit. In addition, they make promises they don't follow through with and you are forced to call customer service to get your refund. This is poor service standards for this location.

Rating:

5.0

Customer service was OUTSTANDING!!! Thank you.

Rating:

5.0

I have gotten nothing less than exceptional service start to finish from this location. Thank you all so much. 🙏🙂

Rating:

1.0

24/7 check in did not work and had to wait two hours for store to open to finally pick up the truck. Not on the specific location but a U-Haul problem. Also online I reserved a 20' truck and no 20' trucks were available. I had to then leave items behind because the truck was not large enough for all my items. Why have the ability to reserve a specific truck if it's not going to be there. I don't foresee using U-Haul ever again. At this point I am willing to pay more to not use your equipment.

Rating:

5.0

great service

Rating:

5.0

Excellent team Very helpful and friendly

Rating:

1.0

Make sure that they listen to the customer about the gas gauges and also the ABS light is on on the vehicle for customer service to which I had to call the 1-800 number provide pictures but my complaint to get some satisfaction

Rating:

5.0

Jonathan and the crew were very knowledgeable, extremely thorough, polite and professional

Rating:

5.0

U-Haul in Weymouth is the best U-Haul location we have been to. The staff is always friendly and helpful. They have all of our moving needs. U-Haul needs to improve or simplify its online truck return web sight. It is very frustrating to use and we end up returning the truck and keys without signing out. We have seen other people getting frustrated by it as well.

Rating:

5.0

JD. is the best

Rating:

5.0

Excellent customer service for such a busy branch. Well done Johnathon and crew. We'll be back.

Rating:

5.0

Thank you!

Rating:

1.0

Don't change the pick up and drop off locations without consent

Rating:

3.0

The uhaul was at 1/4 for gas which is very low considering we didn't know how fast it uses gas per distance so we had to fill up right away. We put more than expected and when we returned it, the gas was more than the 1/4 and we were told we will receive gas credit but we never did. They charged us for the full price without the gas credit!

Rating:

5.0

Easy experience. Professional staff. Excellent equipment. Particularly liked Jd's capable attitude & pleasant manner.

Rating:

5.0

Pick up and Drop off of the truck went smoothly. Everything was ready and truck was clean.

Rating:

5.0

Hard to imagine better service.

Rating:

1.0

You charged me $130.95 as an estimate for my reservation (plus the $300 for the movers, who were excellent). You then charged me $253.21 without crediting me for the estimate, and the $253.21 included an overcharge for gas of $34.65 and it did not include a promised $50 credit because you changed my reservation and made me travel 25 extra minutes to pick up my truck. The servicewas good, but the billing processes have left me feeling ripped off, and that will be what I warn people about in doing business with you. I will be disputing the credit card charge unless you make the proper adjustments.

Rating:

5.0

Great service thank you

Rating:

5.0

No recommendations. Rest rooms very clean and the overall store well arranged.

Rating:

5.0

Very quick and easy to rent and even easier to return! Just wish there was some sort of two or three day deals and or specials as the milage just racks up very quickly at .99¢ per mile. It doesn't sound bad at first until you realize your move was further than expected or even worse an extra trip or two more than expected. I would definitely recommend no matter what though as the service was very quick and friendly!!

Rating:

5.0

Jonathan is super helpful and informative.

Rating:

5.0

The store manager I met on Wednesday when I extended my rental was very professional and helpful. He gets an A plus from me

Rating:

5.0

I cannot say enough about Jonathan's superb customer service. A wonderful manager who makes doing business with U-Haul a real pleasure.

Rating:

5.0

The trucks battery died in the one hour we had it parked and we're loading it. But U-Haul roadside service had me going within 30 minutes, which I appreciated.

Rating:

5.0

JD and helper were very knowledgeable and helped install and remove trailer when I dropped it off.

Rating:

5.0

For after hours checkout. don't require an actual account to be set up. just allow access via order number and contact info. too complicated last night to set up account.

Rating:

5.0

Can't say enough about the guys at U-Haul Moving and Storage of Weymouth. Have used them for truck rental and storage on multiple occasions over the last couple of years. Always pleasant and thorough. Highly recommend.

Rating:

5.0

Jonathan and the other 2 young men are amazing. Thank you for your help

Rating:

5.0

Everything was fantastic regarding my use of Uhaul. Store Manager Johnathan goes above and beyond for his customers.

Rating:

5.0

Tremaine is excellent. I have dealt with him before when renting a trailer and his infectious enthusiasm and customer service is wonderful. Can't say enough.

Rating:

5.0

Jonathan was more than helpful

Rating:

3.0

Only rated average as we never actually put items inside of storage unit.

Rating:

5.0

Above and beyond experience, most particularly with the manager Tramaine.

Rating:

5.0

The gentlemen who helped me at the counter at the bridge street Weynouth location was excellent, helpful, and informative

Rating:

5.0

Wow the guys were more than helpful ! They went about showing every detail ! What to be careful about and what to keep an eye on ! Some tips on backing up too! They were terrific! Better give them a raise before someone else offers them more money

Rating:

5.0

Manager and Staff were excellent, The Mgr should get a promotion..the man works hard, friendly and knowledge able..happy to go there. j.P. LaPierre

Rating:

5.0

A

Rating:

5.0

Thank you JD YOU MADE MY DAYS BRIGHTER GREAT STAFF

Rating:

4.0

The only problem I had was I was rented a unit that was too small. I was expecting it to hold the contents of the truck I rented

Rating:

4.0

Never enough stuff

Rating:

3.0

Almost impossible to lock the unit with the padlock provided. The door to the unit has dropped a little, and the holes do not line-up for the padlock. You have to use a lot of strength to close it. Employee on duty did not seem to care that much.

Rating:

3.0

I got a unit in the basement next to a bathroom, so I was afraid of flooding, also the elevator was too old and hard to operate.

Rating:

5.0

Was there before a while ago and ended leaving because the staff would not even bother to answer a simple question. The person who was there yesterday treated everybody with respect and was very friendly.

Rating:

5.0

Manager was amazing. We were stressed when we got there and he alleviate something of it! Funny nice. Very professional. Set me up on automatic payment as unsure when we can get our stuff out of storage. I wish I could remember his name. Bridge st Weymouth

Rating:

5.0

Very profesionally run place

Rating:

5.0

Tremaine is great. He was helpful and cheerful and just a quality guy. He’s a difference maker, give the man a raise. Cheers, TW

Rating:

5.0

perfect for our need

Rating:

5.0

JD is an incredible individual to work with. Knowledgeable and professional

Rating:

5.0

JD is amazing. I scheduled on line, all wrong! He was helpful, kind understanding. Seriously great!

Rating:

5.0

I absolutely loved using the storage space! It was extremely easy to access, and I always knew it was safe. I utilized this facility for {several} years, as I am in aviation, and I needed it to jump start my career. When it came time to move out, management was committed to making everything as easy and safe as possible to send me over 700 miles away. They’ve been such a bug part of my life for so long, it was epic, and I recommend this facility to everyone

Rating:

5.0

Jonathan was the best customer service rep that I have ever had.! He is an incredible asset to Uhaul. And I mean incredible!!!!!! His friendly demeanor, his knowledge were such a big help. He walked me through every step of renting storage and when a larger space was needed he made it happen.

Rating:

5.0

Tramaine is amazing. He helped me set up the storage unit and then personally showed me how to gain access and use of the elevator. He is a true gentleman and reflects pride in his work.

Rating:

5.0

Jonathan & staff were friendly, professional, & proactively accommodating to every need. I would recommend this crew to anyone who wants to experience superior service.

Rating:

1.0

I was charged a $93.50 to fill a 23 gallon gas tank in a 2018 Ford F150 when the national average price for gasoline is $2 right now

Rating:

5.0

Jonathan was amazing!!! Always willing to help and share ideas. I will highly recommend for future business. Thank You.

Rating:

5.0

Tremaine was the gentleman that helped me. Very kind and extremely helpful after a long day of moving. Because of him, everything went smoothly and my life was made a ton easier.

Rating:

4.0

Giving 4 stars as there were no light into the storage unit. Had to use the torch to search through the stuff. There should be light for individual storage units

Rating:

5.0

Moved out of state.

Rating:

5.0

Everything went really well. You helped to calm my nerves when I first saw the unit. I did not think that what I had in the truck would fit the unit. You assured it would. It DID. Everything worked out really well. The only issue that I had was with the pass. It sometimes, many times took two or three swipes to work. It hardly ever worked with one swipe. The card is an excellent way for us to access the stuff we have in storage, and you had equipment to help me move the volume of stuff much more easily. My only issue is the swipe card. It almost always took 2 or 3 swipes to open the door. Everything else went very well. All of my stuff in storage was well kept. I already had a UHaul lock for the space that I got from last time using you folks. That worked out really well. Thank you for what you do and how you work with the people who use your service. I came at 2 different times when you had a high volume of customers, but you folks handled each and everyone of us with respect and gave us time so we felt like we mattered. Great job to all the staff people.

Rating:

5.0

Yesterday was a very busy day. I am glad I made reservations. Everything worked out really well. Staff were pleasant, friendly, and took the time I needed to figure things out. The truck worked well. When I got back I had doubts my truck load would fit into the space they reserved for me. They were right. Everything worked out really well. The staff were very supportive, and I was able to unload the truck and put everything into storage. Everything worked out really well. Thank you.

Rating:

3.0

first time ever storing anything with uhaul. Does not explain well how to get in to building, even with checkin online it wouldnt allow me in so i had to find a staff member. He was very busy with trucks/phone/ other customers since he was only employee there. When i went to put more items in storage it said access denied since i didnt check out, but not explained anywhere that i saw how to do it.

Rating:

5.0

Mr Lee was very informative and helpful

Rating:

5.0

Great customer service and helpful staff!👍

Rating:

2.0

Communication with management was poor at best. improper billing and no one knowing what is going on helps to fuel a fire of inconsistency and extremely poor customer service. I would not recommend this specific location to anyone.

Rating:

1.0

I was extremely disappointed with today’s experience. I always use uhual for my moves and never had such a bad experience before. The Weymouth facility was understaffed and one staff member wasted one whole hour of my time by not giving me my storage unit keys when I went to pick up the truck. I had to pay my movers extra for the wait time. When I asked questions about my storage unit he seemed clueless also reluctant to show me my unit. He also would waste time flirting and joking with customers . Ridiculous

Rating:

5.0

JD was super helpful and very friendly!!

Rating:

5.0

JD in your Weymouth Ma facility is super friendly and helpful.

Rating:

5.0

My visit to Weymouth MA., location was very nice. Turmaine & Matt, were so very helpful, pleasant, personable, funny, professional & both have a wonderful sense of humor, 2 great employees!

Rating:

5.0

Great service

Rating:

5.0

I have used U-Haul for several years. It has always been tremendously proactive and the staff is always been incredibly helpful I continue to use you for a larger storage unit. Will highly recommend y

Rating:

5.0

Quick, easy and the staff was super helpful.

Rating:

5.0

Phillip provided amazing customer service.

Rating:

2.0

Waited 1.5 hours before I was even looking at a storage unit. The unit size that I reserved was not available, so clearly there's a disconnect between actual inventory and the reservation platform.

Rating:

5.0

I was comfortable knowing that my unit was temperature controlled and was very secure.

Rating:

5.0

Uhaul was very accommodating and a big help to our moving.

Rating:

2.0

No comment

Rating:

5.0

Agent was thorough, helpful, and friendly.:

Rating:

1.0

Elevator never worked on both occasions of me moving in and out of storage unit. Asked for help and lady that was sent went to customer service area not storage area.

Rating:

5.0

Everyone was very helpful!

Rating:

5.0

The customer service was excellent. Great experience!!

Rating:

5.0

I love Erica

Rating:

4.0

Dorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions

Rating:

5.0

Best U-Haul experience I have ever had, superb! Every aspect of the service, equipment & facility was buttoned down & customer friendly.

Rating:

5.0

The employees were just so proficient and helpful in making sure I understood everything.

Rating:

5.0

The centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Thanks!

Rating:

3.0

I visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????

Rating:

5.0

Fantastic

Rating:

5.0

THANK YOU FOR EVERYTHING.

Rating:

5.0

Great facility - no issues at all - would recommend highly.

Rating:

5.0

Tom Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated. The space you provided for us was/is Perfect! John

Rating:

5.0

Tom is professional, courteous and very helpful. He is a great ambassador for the brand.

Rating:

5.0

such nice people and they do things well!

Rating:

5.0

I had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.

Rating:

3.0

Good job Uhaul stuff.

Rating:

5.0

Thanks!

Rating:

1.0

Although I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!

Rating:

5.0

U-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100%, . Excellent value. Thank you.

Rating:

5.0

Dorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me

Rating:

5.0

Great experience!

Rating:

5.0

It very busy place

Rating:

5.0

prompt service and very professional!

Rating:

4.0

Friendly people. Can get very busy at times.

Rating:

3.0

Need more organization on booking are storege.