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PASCALE BCustomer Reviews for U-Haul Moving & Storage of Weymouth
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment and customer service here was excellent. JD, Trimaine and Jacob did a superb job making sure I had what I needed.
Edward S | Overall ExperienceThe uhaul location on Bridge street and the people who work there are the best. We have used the storage facility and rented trailers from them several times. They have always gone out of their way to be helpful, polite and accommodating.
Christine C | Overall ExperienceMy expertise with U-Haul has been great.
John B | Online Move InStaff were great and very helpful
PETER M | Overall ExperienceI want to personally thank JD at the Weymouth 666 bridge Street Location for always being a great assistant and manager to that facility. He always took very good care of me. I have been an renter since 2012. JD is The Man ajculinary@aol.com Anthony James Alibrandi
ANTHONY A | Overall ExperienceJake and Tramaine were super helpful and were able to get me exactly what I needed.
SUZANNE W | First ImpressionsStaff was always stellar. Always very friendly and respectful. The only reason I closed my account was because of family needs. Rest assured, the team was great!
Nicholas B | Overall ExperienceTramaine’s high quality customer service is a model for other businesses to follow.
Rebecca G | First ImpressionsGreat team!
John M | Overall ExperienceJD was a great help!
Donagh T | First ImpressionsJD was a great help!
Donagh T | Overall ExperienceEvery time I have been here, it is the best you all place I’ve ever been to. The staff very helpful, astute, and very friendly, and utterly reliable.
walter o | Overall ExperienceI had a wonderful experience working with Jonathan th GM. He was very helpful and kind and was a pleasure to work with. Also, he was very professional and attentive. I had a great experience.
Kerilyn C | First ImpressionsAwesome service,,, professional staff, friendly experience
brian w | First ImpressionsThe staff provides great customer service here. Tramaine assisted me yesterday and today. He's very professional. I'm very pleased with the services.
Florence B | First ImpressionsJD and the other team members there are amazing and very helpful.
Michael M | First ImpressionsWe are always treated with respect and the staff is always accommodating.
KAREN E | First ImpressionsThe staff were professional, friendly, knowledgeable, helpful. I highly recommend this location.
Amelia R | First ImpressionsLove JD and Edwin &Tremain very helpful and knowledgeable if everything I needed I love their work ethics and their attitude towards me and my family was phenomenal best Uhaul team ever
Cheryl R | Overall ExperienceAll the Uhaul employees were courteous and helpful. They deserve special appreciation for being patient and available at all times.
Nakul P | Overall ExperienceExcellent space and service! I will go back to N. Weymouth if I need another unite down the road. THANK YOU! The guys on Saturday were all great and working hard.
KAREN C | Overall ExperienceJD and TRAMAINE ARE AWESOME!!!
tia t | Overall ExperienceJD and the rest of the staff were amazing. I was almost sad to end our rental! Will use them in the future.
Cassidy F | Overall ExperienceJD runs a great place
Doanld T | Overall ExperienceMade reservation by phone. Came to check-in to unit to be told that the unit had already been rented??? Had to rent a much bigger, more expensive unit. Why bother making a reservation?
Marie L | First ImpressionsI paid 157.00 on 6/24. I came in on 7/2 and closed my account but was still charged the full month and youll most likely rent that unit out immediately.... what a scam !!!!!! You should make this clear in the paperwork...
KERRY M | Overall ExperienceI believe the prices are higher than other nearby storage facilities
John G | Overall ExperienceStaff john was outstanding and extreamly helpful Very good attitude
odell j | First ImpressionsAlways A pleasure
JACK W | First ImpressionsTRAMAINE was the best .. I thank him so much !!!
MARILYN M | First ImpressionsVery well great customer service from j yesterda
debra C | First ImpressionsFrom the drivers, who delivered and picked up my Box in Florida, to the office personnel in Abington and Weymouth, to the person who assisted us when we unloaded into the storage unit in Weymouth, we found everyone to be polite, professional and proficient. They made a stressful situation very easy to handle and I am so very grateful. Elizabeth McColgan.
Elizabeth M | First ImpressionsThe employee named Fahad was so nice and professional. Greeted me with a big smile and a handshake. Very knowledgeable and helpful. He made my experience go smoothly and efficiently. I feel he was an asset to your company. I had gone into your store the week before and the man I spoke to acted too busy.
theresa r | First ImpressionsDuring the pandemic, the storage unit had been a temporary solution. However, I had items in there that were crucial to an early pregnancy of identical twins, because the store or U-Haul Weymouth whatever you wanna call, it had not updated I had no accessibility to my unit when I needed it. . I will say that after complaining the corporate office, the general manager did try to compensate for the mistake of his workers however, I still felt that he had attitude, and it was generally inappropriate for the situation at hand. I think the general has issues taking constructive criticism however, the employees were nothing but the best in my experience.
Kelsey F | Overall ExperienceEveryone was very competent and helpful throughout the whole process, from rental of equipment to storage of items. Would definitely recommend them to all.
Christine C | Overall ExperienceThe 22 yr old young man ( basketball player) who was working alone at uhaul on Thursday morning was excellent. He calmly and competently handled all of the customers, and was extremely helpful to us when we wanted to change our existing reservation to a larger room. He went out of his way to make our unpacking and drop off of the trailer as easy as possible. Can’t say enough good things about this young man. He is an asset to your facility and why we would recommend this location to everyone.
Christine C | Online Move InYour on site manager, Refir, (sp?) was as helpful as he could be and really knew his job. He is a prize. Don't let him get away. JE Cass
Christine C | Overall ExperienceI can't say enough about J.D. and his wonderful staff. Everyone was attentive, helpful, friendly and made my experience storing my items and renting a trailer super easy. It's rare to find any place that is like this,.. let alone a UHaul facility. Don't think twice about doing business with this exceptional location.
AMANDA C | Overall ExperienceI arrived at the facility without an appointment; Jonathan could not have been more accommodating. He facilitated the "move in" process seamlessly. I asked if he wanted me to come back tomorrow as the hour was close to 5:00 p.m. and he said "this time is great". He walked me through the procedures at the storage facility and was extremely proficient in his job, as well, as his professional responsibilities. What an asset to your company. We need more people like Jonathan in business. I had visited the facility earlier in the week and your JD, as usual, was his best self. He walked me through units and assessed pricing. With a role model like JD, it is easy to understand the proper functioning of your office. I would recommend your office always.
Janice S | First Impressionseveryone was very helpful and kind. Thanks for all you do..
Linda D | Overall ExperienceGreat location with very friendly staff!!
MARIO M | First ImpressionsGreat experience
Dave T | Overall ExperienceThis storage location is exceptionally clean! The staff are incredibly helpful and friendly. I would highly recommend this facility to anyone looking to store their personal belongings.
linda l | Overall ExperienceSaul and Tremaine were incredibly welcoming and answered all questions I had throughout the entire move in and out process. They really went a nice and beyond to ensure my satisfaction!
Sade R | Overall ExperienceThe staff our the best !!!!!!! They've helped me with anything I needed !!!
Fabienne P | Overall ExperienceOur first point of contact was with JD the manager. He was very helpful, nice and knowledgeable about everything we had asked of him. Very happy with our experience with u-haul Weymouth,MA Thank You!!
donna f | First ImpressionsI can't say enough good things about the staff at the Weymouth location. They go above and beyond to help with anything that is asked. One multiple occassions they helped me not only with customer service but assisting in my storage unit and answering every question. Theses guys deserve a raise, best customer service I have seen anywhere in years!!
Andrew K | Overall ExperienceIt is overpriced which is why I left
Marva M | Overall ExperienceN/a
Toshiba F | Overall ExperienceThe staff were fantastic.
cheryl n | Overall ExperienceSal and the other employees were absolutely amazing. Thank you so much for all of your help!
Alicia I | Overall ExperienceGreat customer service
EBRAAM A | First ImpressionsFacilities and office were always cleaned and orderly. The staff was extremely helpful whenever I had a question.
Charles M | Overall ExperienceThis was a great place for my short term needs. The people who work there make the experience top notch too! When can you say that you have fun and enjoy the experience with staff at UHaul?
JENNIFER Z | Overall ExperienceJD could not have been more helpful and accommodating. I have rarely had a better customer service experience. I cannot recommend the U-Haul facility under his management more highly.
Richard B | Overall ExperienceDealt with the owner and he was GREAT. Very pleasant man and accommodating.
Ronald A | First ImpressionsMy unit was opened to put mice traps in. I was NEVER notified of this and I have things that are missing. My Grandmother's jewelry box was in there. It's completely empty. The "Manager" Jonathan has NO business working with the public. He is extremely unprofessional, rude and confrontational. Tyrese should be the Manager, he was very understanding and helpful. I would NEVER recommend U-Haul for storage. Ever. Good riddance.
eileen t | Overall ExperienceThank you for the amazing customer service. Sal is extremely professional.
Alicia I | First ImpressionsI asked for 24 hour access for the storage room, however the clerk at the Weymouth location setup the account for access until 10pm - he had assured me that I had 24 hour access. I was in the middle of moving my stuff and the door locked. I had people helping me move, and now I have to wait until 5am in the morning to regain access. This was terrible customer service 😑
GEORGE E | First ImpressionsJonathan is Wonderful! Treat him well. You're blessed to have him on your staff!
marlin s | First ImpressionsI, Peter Henry Jones, who at this time is 84 years old, have been using U-Haul since about 1963, about 60 years. I, sincerely tell you now, Everyone there at U-Haul in Weymouth, and I mean everyone, has bent over backwards to help me out, on many occasions. Lost keys, helping me load heavy items, etc. (I am 84 ). Johnathon has gone, way past what HE was required to do. They are not 5 stars, they are, in my opinion 7 +. GOD BLESS ALL OF THEM. SINCERELY, PETER H JONES. OF
Peter J | Overall ExperienceWhat a fantastic place! The staff were amazing and were always willing to help me with something that might be too heavy for a single person lift. Thanks to John, Terrell, Sal, and Louis. Mike Milner
Michael M | Overall ExperienceThe Assistant manager and employees who helped me went above and beyond helping me get a unit and move in. The kindness they show their customers makes a huge difference in our lives as moving is such a stressful experience. I was especially in need of kindness and the workers at uhaul in weymouth gave me more relief than they even know. I'll never forget this experience.
Chaaliya P | First ImpressionsThey were great and helpful. Manager John is awesome.
NANCY S | Overall ExperienceThe staff at this location are amazing. They are very helpful, friendly and I would come back again! I frequently need to rent a moving truck and always use Uhaul. This is my first time needing storage and am very happy with my experience at this location.
Cassandra A | Overall ExperienceGreat experience, great team.
John C | First ImpressionsThe staff was very accommodating and helpful
Goutham S | First ImpressionsThe customer service was amazing I had the best help from the men that did the job kindly very helpful very strong the best place
Tabitha A | Overall ExperienceLove working with uhaul
jean m | First ImpressionsMaybe this is my first storage facility but the floor could use some dusting and mopping. Otherwise, it has plenty of parking and i can access it late at night if needed.
Raymond W | Overall ExperienceGreat service!
Khalea T | First ImpressionsJD at the Weymouth u-haul is the greatest.. I was gonna get through the job every time
Shawn P | First ImpressionsI have gotten nothing less than exceptional service start to finish from this location. Thank you all so much. 🙏🙂
Carmel C | Overall ExperienceI cannot say enough about Jonathan's superb customer service. A wonderful manager who makes doing business with U-Haul a real pleasure.
Richard B | First ImpressionsCan't say enough about the guys at U-Haul Moving and Storage of Weymouth. Have used them for truck rental and storage on multiple occasions over the last couple of years. Always pleasant and thorough. Highly recommend.
David B | Overall ExperienceJonathan and the other 2 young men are amazing. Thank you for your help
Marva M | First ImpressionsEverything was fantastic regarding my use of Uhaul. Store Manager Johnathan goes above and beyond for his customers.
Louis F | Overall ExperienceTremaine is excellent. I have dealt with him before when renting a trailer and his infectious enthusiasm and customer service is wonderful. Can't say enough.
Audrey D | First ImpressionsJonathan was more than helpful
tom c | First ImpressionsOnly rated average as we never actually put items inside of storage unit.
Joel K | Overall ExperienceAbove and beyond experience, most particularly with the manager Tramaine.
Carmel C | First ImpressionsThe gentlemen who helped me at the counter at the bridge street Weynouth location was excellent, helpful, and informative
JAMES C | First ImpressionsWow the guys were more than helpful ! They went about showing every detail ! What to be careful about and what to keep an eye on ! Some tips on backing up too! They were terrific! Better give them a raise before someone else offers them more money
Robert J | First ImpressionsManager and Staff were excellent, The Mgr should get a promotion..the man works hard, friendly and knowledge able..happy to go there. j.P. LaPierre
JEAN P | First ImpressionsA
noel i | First ImpressionsThank you JD YOU MADE MY DAYS BRIGHTER GREAT STAFF
Morrele P | Overall ExperienceThe only problem I had was I was rented a unit that was too small. I was expecting it to hold the contents of the truck I rented
joe c | Overall ExperienceNever enough stuff
Joyann L | Overall ExperienceAlmost impossible to lock the unit with the padlock provided. The door to the unit has dropped a little, and the holes do not line-up for the padlock. You have to use a lot of strength to close it. Employee on duty did not seem to care that much.
Stephen E | Online Move InI got a unit in the basement next to a bathroom, so I was afraid of flooding, also the elevator was too old and hard to operate.
Sandra C | Overall ExperienceWas there before a while ago and ended leaving because the staff would not even bother to answer a simple question. The person who was there yesterday treated everybody with respect and was very friendly.
Rosa u | First ImpressionsManager was amazing. We were stressed when we got there and he alleviate something of it! Funny nice. Very professional. Set me up on automatic payment as unsure when we can get our stuff out of storage. I wish I could remember his name. Bridge st Weymouth
Maryann V | First ImpressionsVery profesionally run place
GREGORY C | First ImpressionsTremaine is great. He was helpful and cheerful and just a quality guy. He’s a difference maker, give the man a raise. Cheers, TW
ANTHONYC W | First Impressionsperfect for our need
Peter S | Overall ExperienceJD is an incredible individual to work with. Knowledgeable and professional
Joe G | First ImpressionsJD is amazing. I scheduled on line, all wrong! He was helpful, kind understanding. Seriously great!
Paula C | First ImpressionsI absolutely loved using the storage space! It was extremely easy to access, and I always knew it was safe. I utilized this facility for {several} years, as I am in aviation, and I needed it to jump start my career. When it came time to move out, management was committed to making everything as easy and safe as possible to send me over 700 miles away. They’ve been such a bug part of my life for so long, it was epic, and I recommend this facility to everyone
Jennifer T | Overall ExperienceJonathan was the best customer service rep that I have ever had.! He is an incredible asset to Uhaul. And I mean incredible!!!!!! His friendly demeanor, his knowledge were such a big help. He walked me through every step of renting storage and when a larger space was needed he made it happen.
Donagh T | First ImpressionsTramaine is amazing. He helped me set up the storage unit and then personally showed me how to gain access and use of the elevator. He is a true gentleman and reflects pride in his work.
Michael M | First ImpressionsJonathan & staff were friendly, professional, & proactively accommodating to every need. I would recommend this crew to anyone who wants to experience superior service.
Brian S | First ImpressionsI was charged a $93.50 to fill a 23 gallon gas tank in a 2018 Ford F150 when the national average price for gasoline is $2 right now
MICHAEL G | Overall ExperienceJonathan was amazing!!! Always willing to help and share ideas. I will highly recommend for future business. Thank You.
mark w | Overall ExperienceTremaine was the gentleman that helped me. Very kind and extremely helpful after a long day of moving. Because of him, everything went smoothly and my life was made a ton easier.
CHARLES P | First ImpressionsGiving 4 stars as there were no light into the storage unit. Had to use the torch to search through the stuff. There should be light for individual storage units
NITESH K | Overall ExperienceMoved out of state.
JOE C | Overall ExperienceEverything went really well. You helped to calm my nerves when I first saw the unit. I did not think that what I had in the truck would fit the unit. You assured it would. It DID. Everything worked out really well. The only issue that I had was with the pass. It sometimes, many times took two or three swipes to work. It hardly ever worked with one swipe. The card is an excellent way for us to access the stuff we have in storage, and you had equipment to help me move the volume of stuff much more easily. My only issue is the swipe card. It almost always took 2 or 3 swipes to open the door. Everything else went very well. All of my stuff in storage was well kept. I already had a UHaul lock for the space that I got from last time using you folks. That worked out really well. Thank you for what you do and how you work with the people who use your service. I came at 2 different times when you had a high volume of customers, but you folks handled each and everyone of us with respect and gave us time so we felt like we mattered. Great job to all the staff people.
frank q | Overall ExperienceYesterday was a very busy day. I am glad I made reservations. Everything worked out really well. Staff were pleasant, friendly, and took the time I needed to figure things out. The truck worked well. When I got back I had doubts my truck load would fit into the space they reserved for me. They were right. Everything worked out really well. The staff were very supportive, and I was able to unload the truck and put everything into storage. Everything worked out really well. Thank you.
frank q | First Impressionsfirst time ever storing anything with uhaul. Does not explain well how to get in to building, even with checkin online it wouldnt allow me in so i had to find a staff member. He was very busy with trucks/phone/ other customers since he was only employee there. When i went to put more items in storage it said access denied since i didnt check out, but not explained anywhere that i saw how to do it.
Asia M | Online Move InMr Lee was very informative and helpful
Leo G | First ImpressionsGreat customer service and helpful staff!👍
steven r | Overall ExperienceCommunication with management was poor at best. improper billing and no one knowing what is going on helps to fuel a fire of inconsistency and extremely poor customer service. I would not recommend this specific location to anyone.
Ryan q | Overall ExperienceI was extremely disappointed with today’s experience. I always use uhual for my moves and never had such a bad experience before. The Weymouth facility was understaffed and one staff member wasted one whole hour of my time by not giving me my storage unit keys when I went to pick up the truck. I had to pay my movers extra for the wait time. When I asked questions about my storage unit he seemed clueless also reluctant to show me my unit. He also would waste time flirting and joking with customers . Ridiculous
Naima K | First ImpressionsJD was super helpful and very friendly!!
Cecily B | Overall ExperienceJD in your Weymouth Ma facility is super friendly and helpful.
Sean S | First ImpressionsMy visit to Weymouth MA., location was very nice. Turmaine & Matt, were so very helpful, pleasant, personable, funny, professional & both have a wonderful sense of humor, 2 great employees!
Karen K | First ImpressionsGreat service
Keith C | First ImpressionsI have used U-Haul for several years. It has always been tremendously proactive and the staff is always been incredibly helpful I continue to use you for a larger storage unit. Will highly recommend y
JON M | Overall ExperienceQuick, easy and the staff was super helpful.
Peter B | First ImpressionsPhillip provided amazing customer service.
Gims P | Overall ExperienceWaited 1.5 hours before I was even looking at a storage unit. The unit size that I reserved was not available, so clearly there's a disconnect between actual inventory and the reservation platform.
marc v | First ImpressionsI was comfortable knowing that my unit was temperature controlled and was very secure.
Frank R | Overall ExperienceUhaul was very accommodating and a big help to our moving.
robert w | Overall ExperienceNo comment
LISA B | Overall ExperienceAgent was thorough, helpful, and friendly.:
Jerome W | First ImpressionsElevator never worked on both occasions of me moving in and out of storage unit. Asked for help and lady that was sent went to customer service area not storage area.
David M | Overall ExperienceEveryone was very helpful!
Backriver C | First ImpressionsThe customer service was excellent. Great experience!!
Michelle L | First ImpressionsI love Erica
Jennifer T | Overall ExperienceDorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions
Deborah H | First ImpressionsBest U-Haul experience I have ever had, superb! Every aspect of the service, equipment & facility was buttoned down & customer friendly.
Michael B | First ImpressionsThe employees were just so proficient and helpful in making sure I understood everything.
Gerard N | First ImpressionsThe centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Thanks!
becky r | First ImpressionsI visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????
mark w | First ImpressionsFantastic
marion c | First ImpressionsTHANK YOU FOR EVERYTHING.
stephen o | First ImpressionsGreat facility - no issues at all - would recommend highly.
John S | Overall ExperienceTom Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated. The space you provided for us was/is Perfect! John
John S | First ImpressionsTom is professional, courteous and very helpful. He is a great ambassador for the brand.
Gerald T | First Impressionssuch nice people and they do things well!
Timothy A | First ImpressionsI had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.
CATHERINE F | Overall ExperienceGood job Uhaul stuff.
Francisco A | Overall ExperienceThanks!
june j | Overall ExperienceAlthough I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!
Ruth L | ReservationU-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100%, . Excellent value. Thank you.
steven s | Overall ExperienceDorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me
robert m | Overall ExperienceGreat experience!
michelle r | Overall ExperienceIt very busy place
Joyann L | Reservationprompt service and very professional!
kerry a | ReservationFriendly people. Can get very busy at times.
JOHN S | Overall ExperienceNeed more organization on booking are storege.
Sara W | Overall ExperienceA big mix-up in communications let us to be complete by 10:45 p.m. and not at 2 p.m.
SALLY S | Overall Experience