Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Increase quantity of staffing to reduce wait time.
CHRISTOPHER C.
Rating:
4.0
Uploading the license and a photograph of the mileage did not succeed because of poor network connectivity. Also, I was charged for extra miles. I took out and returned the truck to the same place. Doing so was supposed to have given me 64 "free" miles. However, I was charged for for more overage that I should have been. Otherwise, everything was OK. I have used Uhaul a lot and will continue to do so.
MARK M.
Rating:
5.0
It was a very positive experience. Very fluid! Staff was great
Michael D.
Rating:
4.0
I never received a receipt of the final costs, and ended up paying 100 dollars more than the estimated price just wondering if that'll ever get explained
BRENDAN D.
Rating:
5.0
Staff were friendly and knowledgeable!
KIMBERLY B.
Rating:
5.0
The manager here runs a tight ship. I've gotten propane, rented trailers, and most recently rented a van. Everything has been clean and well set up. The manager himself is fantastic to work with, and very helpful at returns time too. Yes, I would absolutely recommend this location to a friend.
Peter R.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
JON D.
Rating:
5.0
The mangers at both Abington and Weymouth were among the most attentive, friendly, and easy to work with of any managers I have dealt with in any industry. Both should be considered extremely valuable to UHaul.
Michael R.
Rating:
4.0
Friendly, helpful, professional staff. Truck clean and ready to go. No problems.
TIMOTHY R.
Rating:
5.0
Customer did not leave a comment.
JEREMY M.
Rating:
5.0
JD is amazing. I scheduled on line, all wrong! He was helpful, kind understanding. Seriously great!
Paula C.
|
First Impressions
Rating:
5.0
There was an issue with my final bill. I left with and returned the truck with 1/4 tank of gas, but was charged 4 gallons
MITCHELL P.
Rating:
5.0
Customer did not leave a comment.
Mark C.
Rating:
5.0
The employees where well above excellent. Dropping off the vehicle was extremely pleasant, very well done. The one thing I would majorly complain about is all the hidden costs you apply. When you advertise $19.95 a day plus miles and the bill comes out to roughly $70, plus you still have to bring it back with the same amount of fuel. Some from $19.95 a day to $85 a day is a huge difference and false advertising.
BRYAN M.
Rating:
5.0
Customer did not leave a comment.
Jenifer T.
Rating:
5.0
I absolutely loved using the storage space! It was extremely easy to access, and I always knew it was safe. I utilized this facility for {several} years, as I am in aviation, and I needed it to jump start my career. When it came time to move out, management was committed to making everything as easy and safe as possible to send me over 700 miles away. They’ve been such a bug part of my life for so long, it was epic, and I recommend this facility to everyone
Jennifer T.
|
Overall Experience
Rating:
5.0
I highly recommend this location. The manager, JD, is professional, friendly and knowledgeable. 5 stars
Kevin M. F.
Rating:
5.0
NOT A THING. VERY GOOD PERSONEL AT THIS LOCATION
STEVEN W.
Rating:
5.0
Manager is awesome
Bruce M.
Rating:
4.0
Everything went great. My truck was parked behind another truck so I had to go into the office to get someone to move it out of the way. But everything else was perfect.
Joseph A.
Rating:
4.0
The truck was clean but stalled a few times, and had trouble starting it after loading it up. It wasn't shifting gears well at all. I would suggest the engine is looked at.
Kelli G.
Rating:
5.0
Customer did not leave a comment.
paul O.
Rating:
2.0
Complete Bullshit!! Reserved a pickup. Did not have one when I arrived. No apology. Said I can use a box truck. Proceeded to charge me more per mile for the box truck as opposed to the pickup. Used truck for 4 miles, put $2 of gas in. Was charged $30 and $4 per mile for gas. Mathew Lee should not be in customer service 5 pickups, 4 broken, one left and rented out before I got there.(did that person have a reservation, doubt it) $75 to use a truck I didnt reserve for an hour and a haat lf going 4 miles locally, I will never use that uhaul again and I will tell everyone my story. Id say to improve your service, dont let people reserve vehicles you dont have. Work on customer service skills!!
BRYAN B.
Rating:
3.0
Upon returning the equipment I had to unhook the trailer myself and put it back where it was originally because the staff at the location refused to help. Not a big deal as it wasn't a big trailer, but still feel someone should have helped me.
GEORGE T.
Rating:
2.0
I was charged twice for the rental and unable to contact customer service to refund me.
DAWN L.
Rating:
5.0
Customer did not leave a comment.
MAHMOUD A.
Rating:
5.0
Customer did not leave a comment.
Matthew M.
Rating:
5.0
Make sure your wifi is working. Upon my reservation I had entered ALL of my information on my phone including my driver's license, but I could NOT connect my phone to the U-haul system upon arrival in Weymouth. I had to go inside, wait in line and re-enter ALL my information again. Not good if the client has been instructed to follow the Covid-19 protocol's.The vehicle was exactly what I deeded that day and the staff was very accomodating.
HARRY H.
Rating:
5.0
The manager in Weymouth was phenomenal. Very professional and personable. He new his inventory inside and out and made everything seamless.
Ryan R.
Rating:
5.0
Guy was so nice when I dropped it off
Elizabeth R.
Rating:
5.0
The electric emergency brake button got stuck and the vehicle was inoperable for two hours.
Jd does a great job as does the after noon guy(forgot his name)
KEVIN F.
Rating:
5.0
Excellent customer service. Very friendly and accommodating. Would highly recommend. Rented totes. Great option!!
Laurie S.
Rating:
5.0
Great moving experience. The owner of Uhaul Moving and Storage in Weymouth, MA was fantastic!
SARAH B.
Rating:
5.0
I really can't think of anything.
Jon S.
Rating:
3.0
The store was understaffed. Nobody was at the desk when we went in. After about 5 mins someone showed up. Then it seemed to take forever to process our order on the computer, about 10 mins. Not sure if it was operator error or some type of computer glitch. On the plus side, the van was clean and performed well. I'd rent from this location again in the future.
Shane B.
Rating:
5.0
Customer did not leave a comment.
Amanda T.
Rating:
5.0
Jonathan Lee was outstanding. we arrived at 9am, there was line. He came in on his day to service the customers. Great Job!
Stacey C.
Rating:
5.0
Excellent service with a very friendly and helpful staff.
GAYLE F.
Rating:
5.0
Customer did not leave a comment.
andrea M.
Rating:
5.0
Nice place and this is a major Uhaul dealer.
Patrick G.
Rating:
1.0
There we no moving pads in truck
And dolly was difficult to get out
Matthew C.
Rating:
5.0
Customer did not leave a comment.
RICHARD D.
Rating:
4.0
Customer did not leave a comment.
Lynn C.
Rating:
5.0
Customer did not leave a comment.
Steven G.
Rating:
5.0
Jonathan was very courteous and helpful. You could not ask for a better employee. I would not consider renting from anywhere else.
DANIEL C.
Rating:
3.0
Customer did not leave a comment.
Melissa C.
Rating:
5.0
JD was fantastic and really helped me with my moving truck.
THOMAS C.
Rating:
5.0
Customer did not leave a comment.
Steve H.
Rating:
5.0
Excellent as usual
Devin W.
Rating:
5.0
Jonathan was the best customer service rep that I have ever had.! He is an incredible asset to Uhaul. And I mean incredible!!!!!! His friendly demeanor, his knowledge were such a big help. He walked me through every step of renting storage and when a larger space was needed he made it happen.
donagh t.
|
First Impressions
Rating:
5.0
I every time drive miles away from home to this location. I do have two (2) closer U-Haul Stores. But this particular location is the friendliest and more professional I've seen.
PATRICK F.
Rating:
3.0
I am shocked each time I go to a U-Haul site and see that staff frequently do not wear masks. Some have seen take them on and off. Others I have never seen wear them.
If U-Haul were not the only option to rent trailers, I would definitely find one where staff consistently wear masks.
It is another way of saying that U-Haul really doesn't care.
William R.
Rating:
5.0
Nothing at all
FRANKLIN T.
Rating:
5.0
Customer did not leave a comment.
Al A.
Rating:
5.0
Customer did not leave a comment.
DANIEL B.
Rating:
5.0
JD (the manager) is in incredible asset to U-haul. He exemplifies what customer service should be. He is helpful, friendly, courteous, and makes you feel welcome and want to come back. He has the ability to transform a mediocre retail experience into a memorable and happy customer experience, which is not easy to do in this current retail climate. Bravo!
CHRISTOPHER D.
Rating:
5.0
Everything went as perfectly as it could have!
Thank you!
JAMES M.
Rating:
5.0
N/a
Phally M.
Rating:
4.0
Customer did not leave a comment.
Linda B. W.
Rating:
5.0
Customer did not leave a comment.
james M.
Rating:
5.0
Customer did not leave a comment.
bill S.
Rating:
5.0
Speedy, friendly, efficient and reasonably priced service. I'm very happy with my rental experience
RICHARD A.
Rating:
4.0
Customer did not leave a comment.
John W.
Rating:
5.0
Great experience. Peter (from your Brockton location) found my lost wallet. Very grateful for his honesty!
R W.
Rating:
3.0
Customer did not leave a comment.
JAMAR D.
Rating:
1.0
I have several suggestions in how to make mine and the experiences of others more pleasant. As someone that had rented from UHaul twice in the past few months, the customer service was less than desirable. In general, staff needs to be better trained in how they interact with customers and their fellow colleagues. Terms such as "asshole" and other expletives were used throughout my transaction--granted that term was not directed at me. The staff did not work with a sense of urgency and a line-- albeit with social distancing happening--stretched the ENTIRE store. I waited quite long for my turn at the counter. Once there, the staff continued to gossip and talk to one another with not much of a greeting when I approached. As they were speaking to one another about the weather and "cold hands", I asked if they could complete my transaction as I was in a rush (I was there to rent a truck and pick up a purchase from an owner whom gave me a specific time range to be there). Once I said that, all bets were off it seems....a staff (whom I was not directly working with), said to his customer that "If he heard that, then he would tell me to leave". I don't care that he felt that way but to publicly say that to another customer with no care in the world that I heard was very inappropriate and unprofessional (he definitely wanted me to hear it as well). If I was to rate my experience from a 1-10 with 10 being the best, my experience would be a 1. I felt very unwelcome and because there was a man who made negative comments towards me, I don't think I can bring myself back into that storefront. I'm very disappointed and still shocked that customer service and the environment of this location was so harsh and quite frankly, mean. I'm a woman in my early 30s renting a truck and was met with criticism through my entire time there. Something needs to be done and I'd start with having a serious talk with those employees. Please feel free to reach out to me with any questions. -Nancy
NANCY Y.
Rating:
5.0
Customer did not leave a comment.
DEBORAH L.
Rating:
4.0
Customer did not leave a comment.
CHRSITINA S.
Rating:
5.0
Customer did not leave a comment.
TIMOTHY G.
Rating:
5.0
Customer did not leave a comment.
Franklin T.
Rating:
5.0
Held my reservation even though I was late, and was courteous and helpful connecting the trailer to my vehicle. Great overall experience.
Eric G.
Rating:
5.0
The staff were very helpful, good-natured, and really nice. They have a tough job, and encounter a lot of odd characters, so their good humor was appreciated.
Joseph V.
Rating:
5.0
Tramaine and Matthew were excellent.
Taylor A.
Rating:
5.0
Customer did not leave a comment.
Jennifer D.
Rating:
5.0
The Manager was very helpful. I would go back to that location if I need to rent again.
Martin K.
Rating:
5.0
Customer did not leave a comment.
segundo R.
Rating:
1.0
The clerk was nasty, unhelpful, rude, mumbled, dismissive.
RICHARD M.
Rating:
5.0
Very quick and professional experience
Brian C.
Rating:
5.0
both employees, when I picked and dropped off were excellent and very friendly. Would definitely rent from this location again.
Barry G.
Rating:
5.0
Great and easy experience with excellent customer service! Would absolutely recommend to anyone and really appreciated everything they did to make our experience seamless.
Amanda B.
Rating:
3.0
The guys at the register was rude. Guy in the parking lot was excellent.
MATTHEW A.
Rating:
5.0
Customer did not leave a comment.
Alyssa Q.
Rating:
4.0
Customer did not leave a comment.
Juan Miguel P.
Rating:
5.0
Customer did not leave a comment.
matt C.
Rating:
3.0
The guys on site were OK. The issue we had was with the UHaul resolution process. I have rented from you many times before without issue however this time ran into issues where the “additional†contact person listed had an unknown outstanding balance. He had never been contacted or made aware of this oustanding balance. He paid immediately over the phone upon learning of the charge and we were told to wait 5 minutes. We then attempted to complete the rental and then were told we had to call AGAIN. We called again and the other phone rep Nora was very helpful and explained your company had the same issue listed twice and was able to clear it out. We had to wait another 5 minutes after the call ended then FINALLY after over an hour we were able to get the rental. Very frustrating, time consuming process. Really inefficient resolution process.
However the way your system works there was an issue where the
Talia Z.
Rating:
2.0
Customer did not leave a comment.
SHEKELA M.
Rating:
5.0
The workers who waited on me were very nice, and professional. The one who billed me and gave me the keys, and the one after who took my keys and showed me my payment. This is a great uhaul
. Mary MacDonald
Mary M.
Rating:
3.0
Very brief drop off encounter
Timothy R.
Rating:
5.0
Customer did not leave a comment.
Elizabeth S.
Rating:
5.0
Customer did not leave a comment.
MICHAEL C.
Rating:
5.0
Customer did not leave a comment.
Weston L.
Rating:
5.0
Customer did not leave a comment.
SCOTT S.
Rating:
5.0
Everything was fast and smooth
Perfect
Louis E.
Rating:
5.0
Customer did not leave a comment.
Michael W.
Rating:
5.0
Customer did not leave a comment.
Joe P.
Rating:
5.0
Customer did not leave a comment.
JOHN P.
Rating:
3.0
Our battery died 10 min after parking. Roadside assistance was very helpful but we had to wait and hour and half for them. Not including the time we spent on hold and on the phone trying to reach uhaul service.
Lawson B.
Rating:
4.0
Customer did not leave a comment.
Christopher M.
Rating:
5.0
Customer did not leave a comment.
Jennifer B.
Rating:
5.0
Customer did not leave a comment.
Edward V.
Rating:
5.0
Tramaine is amazing. He helped me set up the storage unit and then personally showed me how to gain access and use of the elevator. He is a true gentleman and reflects pride in his work.
MICHAEL M.
|
First Impressions
Rating:
5.0
Jonathan & staff were friendly, professional, & proactively accommodating to every need. I would recommend this crew to anyone who wants to experience superior service.
Brian S.
|
First Impressions
Rating:
1.0
I was charged a $93.50 to fill a 23 gallon gas tank in a 2018 Ford F150 when the national average price for gasoline is $2 right now
MICHAEL G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arthur C.
|
Overall Experience
Rating:
5.0
Jonathan was amazing!!! Always willing to help and share ideas. I will highly recommend for future business.
Thank You.
mark w.
|
Overall Experience
Rating:
5.0
Tremaine was the gentleman that helped me. Very kind and extremely helpful after a long day of moving. Because of him, everything went smoothly and my life was made a ton easier.
CHARLES PHILLUP C.
|
First Impressions
Rating:
4.0
Giving 4 stars as there were no light into the storage unit. Had to use the torch to search through the stuff. There should be light for individual storage units
NITESH K.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deborah H.
|
Overall Experience
Rating:
5.0
Moved out of state.
JOE C.
|
Overall Experience
Rating:
5.0
Everything went really well. You helped to calm my nerves when I first saw the unit. I did not think that what I had in the truck would fit the unit. You assured it would. It DID. Everything worked out really well. The only issue that I had was with the pass. It sometimes, many times took two or three swipes to work. It hardly ever worked with one swipe. The card is an excellent way for us to access the stuff we have in storage, and you had equipment to help me move the volume of stuff much more easily. My only issue is the swipe card. It almost always took 2 or 3 swipes to open the door. Everything else went very well. All of my stuff in storage was well kept. I already had a UHaul lock for the space that I got from last time using you folks. That worked out really well. Thank you for what you do and how you work with the people who use your service. I came at 2 different times when you had a high volume of customers, but you folks handled each and everyone of us with respect and gave us time so we felt like we mattered. Great job to all the staff people.
frank q.
|
Overall Experience
Rating:
5.0
Yesterday was a very busy day. I am glad I made reservations. Everything worked out really well. Staff were pleasant, friendly, and took the time I needed to figure things out. The truck worked well. When I got back I had doubts my truck load would fit into the space they reserved for me. They were right. Everything worked out really well. The staff were very supportive, and I was able to unload the truck and put everything into storage. Everything worked out really well. Thank you.
frank q.
|
First Impressions
Rating:
3.0
first time ever storing anything with uhaul. Does not explain well how to get in to building, even with checkin online it wouldnt allow me in so i had to find a staff member. He was very busy with trucks/phone/ other customers since he was only employee there.
When i went to put more items in storage it said access denied since i didnt check out, but not explained anywhere that i saw how to do it.
Asia M.
|
Online Move In
Rating:
5.0
Mr Lee was very informative and helpful
Leo G.
|
First Impressions
Rating:
5.0
Great customer service and helpful staff!👍
steven r.
|
Overall Experience
Rating:
2.0
Communication with management was poor at best. improper billing and no one knowing what is going on helps to fuel a fire of inconsistency and extremely poor customer service. I would not recommend this specific location to anyone.
Ryan q.
|
Overall Experience
Rating:
1.0
I was extremely disappointed with today’s experience. I always use uhual for my moves and never had such a bad experience before. The Weymouth facility was understaffed and one staff member wasted one whole hour of my time by not giving me my storage unit keys when I went to pick up the truck. I had to pay my movers extra for the wait time. When I asked questions about my storage unit he seemed clueless also reluctant to show me my unit. He also would waste time flirting and joking with customers . Ridiculous
Naima K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul c.
|
Overall Experience
Rating:
5.0
JD was super helpful and very friendly!!
Cecily B.
|
Overall Experience
Rating:
5.0
JD in your Weymouth Ma facility is super friendly and helpful.
Sean S.
|
First Impressions
Rating:
5.0
My visit to Weymouth MA., location was very nice. Turmaine & Matt, were so very helpful, pleasant, personable, funny, professional & both have a wonderful sense of humor, 2 great employees!
Karen K.
|
First Impressions
Rating:
5.0
Great service
Keith C.
|
First Impressions
Rating:
5.0
I have used U-Haul for several years. It has always been tremendously proactive and the staff is always been incredibly helpful I continue to use you for a larger storage unit. Will highly recommend y
JON M.
|
Overall Experience
Rating:
5.0
Quick, easy and the staff was super helpful.
Peter B.
|
First Impressions
Rating:
5.0
Phillip provided amazing customer service.
Gims P.
|
Overall Experience
Rating:
2.0
Waited 1.5 hours before I was even looking at a storage unit. The unit size that I reserved was not available, so clearly there's a disconnect between actual inventory and the reservation platform.
marc v.
|
First Impressions
Rating:
5.0
I was comfortable knowing that my unit was temperature controlled and was very secure.
Frank R.
|
Overall Experience
Rating:
5.0
Uhaul was very accommodating and a big help to our moving.
robert w.
|
Overall Experience
Rating:
2.0
No comment
LISA B.
|
Overall Experience
Rating:
5.0
Agent was thorough, helpful, and friendly.:
Jerome W.
|
First Impressions
Rating:
1.0
Elevator never worked on both occasions of me moving in and out of storage unit. Asked for help and lady that was sent went to customer service area not storage area.
David M.
|
Overall Experience
Rating:
5.0
Everyone was very helpful!
Backriver C.
|
First Impressions
Rating:
5.0
The customer service was excellent. Great experience!!
Michelle L.
|
First Impressions
Rating:
5.0
I love Erica
Jennifer T.
|
Overall Experience
Rating:
4.0
Dorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions
Deborah H.
|
First Impressions
Rating:
5.0
Best U-Haul experience I have ever had, superb!
Every aspect of the service, equipment & facility was buttoned down & customer friendly.
Michael B.
|
First Impressions
Rating:
5.0
The employees were just so proficient and helpful in making sure I understood everything.
Gerard N.
|
First Impressions
Rating:
5.0
The centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Thanks!
becky r.
|
First Impressions
Rating:
3.0
I visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????
mark w.
|
First Impressions
Rating:
5.0
Fantastic
marion c.
|
First Impressions
Rating:
5.0
THANK YOU FOR EVERYTHING.
stephen o.
|
First Impressions
Rating:
5.0
Great facility - no issues at all - would recommend highly.
John S.
|
Overall Experience
Rating:
5.0
Tom
Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated.
The space you provided for us was/is Perfect! John
John S.
|
First Impressions
Rating:
5.0
Tom is professional, courteous and very helpful. He is a great ambassador for the brand.
Gerald T.
|
First Impressions
Rating:
5.0
such nice people and they do things well!
Timothy A.
|
First Impressions
Rating:
5.0
I had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.
CATHERINE F.
|
Overall Experience
Rating:
3.0
Good job Uhaul stuff.
Francisco A.
|
Overall Experience
Rating:
5.0
Thanks!
june j.
|
Overall Experience
Rating:
1.0
Although I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!
Ruth L.
|
Reservation
Rating:
5.0
U-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100%, . Excellent value. Thank you.
steven s.
|
Overall Experience
Rating:
5.0
Dorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me
robert m.
|
Overall Experience
Rating:
5.0
Great experience!
michelle r.
|
Overall Experience
Rating:
5.0
It very busy place
Joyann L.
|
Reservation
Rating:
5.0
prompt service and very professional!
kerry a.
|
Reservation
Rating:
4.0
Friendly people. Can get very busy at times.
JOHN S.
|
Overall Experience
Rating:
3.0
Need more organization on booking are storege.
Sara W.
|
Overall Experience
Rating:
3.0
A big mix-up in communications let us to be complete by 10:45 p.m. and not at 2 p.m.