Customer Reviews for U-Haul Moving & Storage of Weymouth

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Weymouth

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PATRICK F.
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I every time drive miles away from home to this location. I do have two (2) closer U-Haul Stores. But this particular location is the friendliest and more professional I've seen.

William R.
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I am shocked each time I go to a U-Haul site and see that staff frequently do not wear masks. Some have seen take them on and off. Others I have never seen wear them. If U-Haul were not the only option to rent trailers, I would definitely find one where staff consistently wear masks. It is another way of saying that U-Haul really doesn't care.

FRANKLIN T.
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Nothing at all

Al A.
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Customer did not leave a comment.

DANIEL B.
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Customer did not leave a comment.

CHRISTOPHER D.
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JD (the manager) is in incredible asset to U-haul. He exemplifies what customer service should be. He is helpful, friendly, courteous, and makes you feel welcome and want to come back. He has the ability to transform a mediocre retail experience into a memorable and happy customer experience, which is not easy to do in this current retail climate. Bravo!

JAMES M.
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Everything went as perfectly as it could have! Thank you!

Phally M.
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N/a

Linda B. W.
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Customer did not leave a comment.

james M.
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Customer did not leave a comment.

bill S.
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Customer did not leave a comment.

RICHARD A.
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Speedy, friendly, efficient and reasonably priced service. I'm very happy with my rental experience

John W.
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Customer did not leave a comment.

R W.
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Great experience. Peter (from your Brockton location) found my lost wallet. Very grateful for his honesty!

JAMAR D.
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Customer did not leave a comment.

NANCY Y.
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I have several suggestions in how to make mine and the experiences of others more pleasant. As someone that had rented from UHaul twice in the past few months, the customer service was less than desirable. In general, staff needs to be better trained in how they interact with customers and their fellow colleagues. Terms such as "asshole" and other expletives were used throughout my transaction--granted that term was not directed at me. The staff did not work with a sense of urgency and a line-- albeit with social distancing happening--stretched the ENTIRE store. I waited quite long for my turn at the counter. Once there, the staff continued to gossip and talk to one another with not much of a greeting when I approached. As they were speaking to one another about the weather and "cold hands", I asked if they could complete my transaction as I was in a rush (I was there to rent a truck and pick up a purchase from an owner whom gave me a specific time range to be there). Once I said that, all bets were off it seems....a staff (whom I was not directly working with), said to his customer that "If he heard that, then he would tell me to leave". I don't care that he felt that way but to publicly say that to another customer with no care in the world that I heard was very inappropriate and unprofessional (he definitely wanted me to hear it as well). If I was to rate my experience from a 1-10 with 10 being the best, my experience would be a 1. I felt very unwelcome and because there was a man who made negative comments towards me, I don't think I can bring myself back into that storefront. I'm very disappointed and still shocked that customer service and the environment of this location was so harsh and quite frankly, mean. I'm a woman in my early 30s renting a truck and was met with criticism through my entire time there. Something needs to be done and I'd start with having a serious talk with those employees. Please feel free to reach out to me with any questions. -Nancy

DEBORAH L.
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Customer did not leave a comment.

CHRSITINA S.
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Customer did not leave a comment.

TIMOTHY G.
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Customer did not leave a comment.

Franklin T.
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Customer did not leave a comment.

Eric G.
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Held my reservation even though I was late, and was courteous and helpful connecting the trailer to my vehicle. Great overall experience.

Joseph V.
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The staff were very helpful, good-natured, and really nice. They have a tough job, and encounter a lot of odd characters, so their good humor was appreciated.

Taylor A.
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Tramaine and Matthew were excellent.

Jennifer D.
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Customer did not leave a comment.

Martin K.
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The Manager was very helpful. I would go back to that location if I need to rent again.

segundo R.
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Customer did not leave a comment.

RICHARD M.
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The clerk was nasty, unhelpful, rude, mumbled, dismissive.

Brian C.
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Very quick and professional experience

Barry G.
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both employees, when I picked and dropped off were excellent and very friendly. Would definitely rent from this location again.

Amanda B.
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Great and easy experience with excellent customer service! Would absolutely recommend to anyone and really appreciated everything they did to make our experience seamless.

MATTHEW A.
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The guys at the register was rude. Guy in the parking lot was excellent.

Alyssa Q.
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Customer did not leave a comment.

Juan Miguel P.
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Customer did not leave a comment.

matt C.
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Customer did not leave a comment.

Talia Z.
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The guys on site were OK. The issue we had was with the UHaul resolution process. I have rented from you many times before without issue however this time ran into issues where the “additional” contact person listed had an unknown outstanding balance. He had never been contacted or made aware of this oustanding balance. He paid immediately over the phone upon learning of the charge and we were told to wait 5 minutes. We then attempted to complete the rental and then were told we had to call AGAIN. We called again and the other phone rep Nora was very helpful and explained your company had the same issue listed twice and was able to clear it out. We had to wait another 5 minutes after the call ended then FINALLY after over an hour we were able to get the rental. Very frustrating, time consuming process. Really inefficient resolution process. However the way your system works there was an issue where the

SHEKELA M.
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Customer did not leave a comment.

Mary M.
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The workers who waited on me were very nice, and professional. The one who billed me and gave me the keys, and the one after who took my keys and showed me my payment. This is a great uhaul . Mary MacDonald

Timothy R.
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Very brief drop off encounter

Elizabeth S.
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Customer did not leave a comment.

MICHAEL C.
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Customer did not leave a comment.

Weston L.
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Customer did not leave a comment.

SCOTT S.
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Customer did not leave a comment.

Louis E.
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Everything was fast and smooth Perfect

Michael W.
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Customer did not leave a comment.

Joe P.
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Customer did not leave a comment.

JOHN P.
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Customer did not leave a comment.

Lawson B.
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Our battery died 10 min after parking. Roadside assistance was very helpful but we had to wait and hour and half for them. Not including the time we spent on hold and on the phone trying to reach uhaul service.

Christopher M.
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Customer did not leave a comment.

Jennifer B.
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Customer did not leave a comment.

Edward V.
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Customer did not leave a comment.

Bifeng C.
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Customer did not leave a comment.

SUDARSHAN B.
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Customer did not leave a comment.

Steven S.
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Customer did not leave a comment.

LISA W.
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Customer did not leave a comment.

John M.
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Everything went well and they were very efficient ty

MATTHEW T.
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Update the U-Haul website to clarify you can't use a temporary license. MA provides a temporary license when moving from another state while your official one is being processed.

Scott T.
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I had to pick up something at Lowe's and wouldn't fit in my car. Tramaine Newberry was my representative that helped me, I usually delete any emails or requests for a review unless I had a bad experience or not just a good experience but an enjoyable/excellent experience!!! Today was BOTH for me with Tramaine! I could tell and see him work in and out Tramaine is an extremely dedicated employee that goes above and beyond to make sure the customers are his #1 priority! I hope this review doesn't just get unnoticed and that someone gives some well deserved recognition to Tramaine! His type of customer service is unfortunately extremely hard to find, I hope UHaul has already recognized this and if not I wish you would now, even a small little "atta boy" email goes a long way for someone! Please respond to this email so I know it wasn't lost in E-files Thank you and Thank you Tramaine!!!! Scott

Stephen W.
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The staff were amazing. Very helpful and explained everything. Tremaine is a complete gentleman.

Scott N.
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Customer did not leave a comment.

MICHAEL C.
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JT was by far the the most personable, friendly, and helpful Uhaul associate I've ever come across. I have been using Uhaul for a number of years and he is the reason why.

Alejandra V.
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Keep sending me emails must have the wrong person

John M.
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Tramaine provided fantastic customer service both at pick up and drop off and was an absolute pleasure to meet and work with--he made the experience five star for me. The truck was fine...it didn't have windshield washer fluid and it had less gas in it than the contract claimed at pickup (I have a picture) but the $14 fuel charge isn't a big deal.

Jonathan M.
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these guys at the Weymouth,Street store 666 Bridge street In the past few months i have went to this store every time they have been very professional and work great as a Team at Uhaul! Everytime I get a Truck i feel at easy with your great team. Thank You Jonathan Morey

Jon C.
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Customer did not leave a comment.

Jack W.
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Fantastic crew, will be using this location again.

James T.
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Customer did not leave a comment.

JEFFREY G.
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Customer did not leave a comment.

Kaitlyn A.
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Customer did not leave a comment.

Jaime F.
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The people that work here are so nice and efficient. I have had to use this location a few times recently and they have been extremely helpful

Michael J.
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Customer did not leave a comment.

William R.
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Drop off experience was completely different. I was greeting right away and expressed my frustration on the pick. He was very understanding and suggested I comment back and speak to a manager. He could not beleive I was giving such a bad truck and treated that way. Drop was quick and easy with good customer service.

Michael M.
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Really appreciated the fast, efficient truck rental from Jonathan! Went so smooth. I loved that the pictures of the vehicles exterior condition came to my phone right after I got the keys to compare and accept before I drove off! Really Nice feature. The return was fast and easy; Matt helped me get a needed second storage container immediately when we returned. And Sal set it up right away. No waiting. They both made the end of our moving day so much easier. The truck turn in could not have been easier! We really appreciated all the teams help yesterday!! Great team at UHaul Weymouth MA! Mike M

MICHAEL M. | First Impressions |
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Tramaine is amazing. He helped me set up the storage unit and then personally showed me how to gain access and use of the elevator. He is a true gentleman and reflects pride in his work.

GEORGE P.
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Change nothing so much better than U-Haul Quincy ave.peaple at bridge street are so accomendating and a pleasure to deal with I don't feel like I'm ruining there day renting a truck like I did at Quincy

Diane J.
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I am completely satisfied and extremely grateful for the service I received from this location, namely Jonathan for the entire experience, and Sal for an important part of it. They exceeded my expectations, and made me feel welcome, cared for, and worry-free, and provided any information I needed. A freak weather-related occurrence took off one of the side mirrors, and they calmly and graciously handled it, never flinching. They made my problem theirs. I only saw Matthew briefly, but he efficiently and reassuringlly handled the drop-off. My sincere thanks to everyone!! I could not have pulled this off without their amazing support. So grateful ...

Susan R.
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Jonathan was super friendly and helpful! Even though I have rental places closer, I'll definitely go back to this location because of the service

ANNE T.
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Confusion with rental Terms took a few days to clear Truck and condition were fine

Elizabeth F.
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The employees were extremely helpful and kind.

SEAN N.
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Customer did not leave a comment.

Brian S. | First Impressions |
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Jonathan & staff were friendly, professional, & proactively accommodating to every need. I would recommend this crew to anyone who wants to experience superior service.

MICHAEL G. | Overall Experience |
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I was charged a $93.50 to fill a 23 gallon gas tank in a 2018 Ford F150 when the national average price for gasoline is $2 right now

Brian S.
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Jonathan, the proprietor, was exceptionally professional, polite & service oriented. He proactively called me about the rental return & assured me that I wouldn't be charged more, although I was behind schedule. He also guided me through a new-to-me storage service and again emphasizing his flexible accommodations. The crew seemed as like minded as Jonathan showing exemplary service in facilities that were very orderly.

Arthur C. | Overall Experience |
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Customer did not leave a comment.

MICHAEL A.
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Windows were dirty inside vehicle. Need more help... takes to long for process. Your people very friendly and helpfull! Tremaine helped me out when vehicle was giving to me with 1/4 tank of gas. Made sure I would not be charged for full tank when returned!

donald H.
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Gentleman was extremely nice and helpful

Corey M.
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Customer did not leave a comment.

John C.
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don't know his name but the manager at this location is a very customer centric 5 star employee. as are his employees

joern R.
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The staff was super nice and helpful.

Stephen A.
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Customer did not leave a comment.

SCOTT B.
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Customer did not leave a comment.

Kathleen S.
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Using the app with “location” was super challenging. Staff was helpful - but because I couldn't complete app process - still had to wait to talk with uhaul staff.

John K.
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Ability to drop off and check-in remotely very helpful. Additional billing for mileage was accurrate.

GEORGE T.
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Customer did not leave a comment.

Antonya F.
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Tramaine provided such great customer service! He made the transaction so smooth and got us on our way quickly. Tramaine is an awesome representative for UHaul, and I hope uhaul recognizes that in him.

MICHAEL I.
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Really nothing they were pretty good

Brian L.
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Fantastic experience. Complete willingness to help and make it easy. Highly recommend.

Mary G.
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Very good customer service. Safe and clean. Wonderful staff.

IMMACULA P.
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Be SURE/CERTAIN TO RENT THEM A TOTAL BALANCED AND NOT A DAMAGE PRODUCT!!! MY FAMILY AND I EXPERIENCED HELL 😂☹️😲🤔👀😭 ON THE WAY TO TEXAS FROM QUINCY MA

Shanu S.
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Customer did not leave a comment.

Charles H.
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The guys working Friday night when I went in to rent a trailer were great. The two of them went above and beyond.

Emily B.
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Customer did not leave a comment.

Bernard G.
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Staff was very pleasant and helpful. Please thank them again

Brian K.
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Guys are very professional

Christopher B.
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Super friendly! Keep up the good work.

mark w. | Overall Experience |
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Jonathan was amazing!!! Always willing to help and share ideas. I will highly recommend for future business. Thank You.

CHARLES PHILLUP C. | First Impressions |
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Tremaine was the gentleman that helped me. Very kind and extremely helpful after a long day of moving. Because of him, everything went smoothly and my life was made a ton easier.

NITESH K. | Overall Experience |
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Giving 4 stars as there were no light into the storage unit. Had to use the torch to search through the stuff. There should be light for individual storage units

Deborah H. | Overall Experience |
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Customer did not leave a comment.

JOE C. | Overall Experience |
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Moved out of state.

frank q. | Overall Experience |
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Everything went really well. You helped to calm my nerves when I first saw the unit. I did not think that what I had in the truck would fit the unit. You assured it would. It DID. Everything worked out really well. The only issue that I had was with the pass. It sometimes, many times took two or three swipes to work. It hardly ever worked with one swipe. The card is an excellent way for us to access the stuff we have in storage, and you had equipment to help me move the volume of stuff much more easily. My only issue is the swipe card. It almost always took 2 or 3 swipes to open the door. Everything else went very well. All of my stuff in storage was well kept. I already had a UHaul lock for the space that I got from last time using you folks. That worked out really well. Thank you for what you do and how you work with the people who use your service. I came at 2 different times when you had a high volume of customers, but you folks handled each and everyone of us with respect and gave us time so we felt like we mattered. Great job to all the staff people.

frank q. | First Impressions |
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Yesterday was a very busy day. I am glad I made reservations. Everything worked out really well. Staff were pleasant, friendly, and took the time I needed to figure things out. The truck worked well. When I got back I had doubts my truck load would fit into the space they reserved for me. They were right. Everything worked out really well. The staff were very supportive, and I was able to unload the truck and put everything into storage. Everything worked out really well. Thank you.

Asia M. | Online Move In |
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first time ever storing anything with uhaul. Does not explain well how to get in to building, even with checkin online it wouldnt allow me in so i had to find a staff member. He was very busy with trucks/phone/ other customers since he was only employee there. When i went to put more items in storage it said access denied since i didnt check out, but not explained anywhere that i saw how to do it.

Leo G. | First Impressions |
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Mr Lee was very informative and helpful

steven r. | Overall Experience |
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Great customer service and helpful staff!👍

Ryan q. | Overall Experience |
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Communication with management was poor at best. improper billing and no one knowing what is going on helps to fuel a fire of inconsistency and extremely poor customer service. I would not recommend this specific location to anyone.

Naima K. | First Impressions |
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I was extremely disappointed with today’s experience. I always use uhual for my moves and never had such a bad experience before. The Weymouth facility was understaffed and one staff member wasted one whole hour of my time by not giving me my storage unit keys when I went to pick up the truck. I had to pay my movers extra for the wait time. When I asked questions about my storage unit he seemed clueless also reluctant to show me my unit. He also would waste time flirting and joking with customers . Ridiculous

Paul c. | Overall Experience |
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Customer did not leave a comment.

Cecily B. | Overall Experience |
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JD was super helpful and very friendly!!

Sean S. | First Impressions |
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JD in your Weymouth Ma facility is super friendly and helpful.

Karen K. | First Impressions |
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My visit to Weymouth MA., location was very nice. Turmaine & Matt, were so very helpful, pleasant, personable, funny, professional & both have a wonderful sense of humor, 2 great employees!

Keith C. | First Impressions |
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Great service

JON M. | Overall Experience |
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I have used U-Haul for several years. It has always been tremendously proactive and the staff is always been incredibly helpful I continue to use you for a larger storage unit. Will highly recommend y

Peter B. | First Impressions |
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Quick, easy and the staff was super helpful.

Gims P. | Overall Experience |
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Phillip provided amazing customer service.

marc v. | First Impressions |
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Waited 1.5 hours before I was even looking at a storage unit. The unit size that I reserved was not available, so clearly there's a disconnect between actual inventory and the reservation platform.

Frank R. | Overall Experience |
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I was comfortable knowing that my unit was temperature controlled and was very secure.

robert w. | Overall Experience |
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Uhaul was very accommodating and a big help to our moving.

LISA B. | Overall Experience |
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No comment

Jerome W. | First Impressions |
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Agent was thorough, helpful, and friendly.:

David M. | Overall Experience |
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Elevator never worked on both occasions of me moving in and out of storage unit. Asked for help and lady that was sent went to customer service area not storage area.

Backriver C. | First Impressions |
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Everyone was very helpful!

Michelle L. | First Impressions |
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The customer service was excellent. Great experience!!

Jennifer T. | Overall Experience |
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I love Erica

Deborah H. | First Impressions |
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Dorothy was wonderful to work with. She took her time, reviewed the contract and answered all my questions

Michael B. | First Impressions |
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Best U-Haul experience I have ever had, superb! Every aspect of the service, equipment & facility was buttoned down & customer friendly.

Gerard N. | First Impressions |
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The employees were just so proficient and helpful in making sure I understood everything.

becky r. | First Impressions |
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The centralized call center messed up our reservation and promised a 40' parking space that wasn't available. Dorothy helped us and made it right and now we're having a great weekend. Thanks!

mark w. | First Impressions |
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I visited on a Sat. met with Dottie/N. Weymouth and was holding a storage unit/van for me the following day sun. I showed up and nothing was in system????

marion c. | First Impressions |
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Fantastic

stephen o. | First Impressions |
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THANK YOU FOR EVERYTHING.

John S. | Overall Experience |
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Great facility - no issues at all - would recommend highly.

John S. | First Impressions |
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Tom Thank you and your staff for all of your help today (5/15/19 - you all go the extra mile and it is very much appreciated. The space you provided for us was/is Perfect! John

Gerald T. | First Impressions |
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Tom is professional, courteous and very helpful. He is a great ambassador for the brand.

Timothy A. | First Impressions |
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such nice people and they do things well!

CATHERINE F. | Overall Experience |
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I had an excellent experience with this facility. It is clean and convenient, and the staff generally was very helpful when needed. Checking in and out of the unit was quick and easy.

Francisco A. | Overall Experience |
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Good job Uhaul stuff.

june j. | Overall Experience |
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Thanks!

Ruth L. | Reservation |
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Although I had reserved a storage space and had advised as to the content of my 26' truck, there was no storage space large enough upon my arrival. I moved from Dallas to Weymouth - disappointing!

steven s. | Overall Experience |
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U-Haul Bridge St Weymouth are the BEST. Professional, helpful, clean and secure. I had a temp need that turned into a longer term and all went 100%, . Excellent value. Thank you.

robert m. | Overall Experience |
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Dorothy O' Neill, Aaron Ortiz and Mgr. Tom Hamilton have always been supportive and professional whenever they assisted me

michelle r. | Overall Experience |
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Great experience!

Joyann L. | Reservation |
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It very busy place

kerry a. | Reservation |
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prompt service and very professional!

JOHN S. | Overall Experience |
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Friendly people. Can get very busy at times.

Sara W. | Overall Experience |
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Need more organization on booking are storege.

SALLY S. | Overall Experience |
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A big mix-up in communications let us to be complete by 10:45 p.m. and not at 2 p.m.

No reviews have been submitted for this location.

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