Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My Honda Ridgeline apparently has chain attachment points that are too thick for Uhauls standard hooks. This required your tech to use tools to reconfigure the chain's and he cheerfully completed it without a single grumble. Outstanding.... Thanks.
No one came out to the truck to make sure I knew how to turn on lights or anything else. The truck was dusty and the battery light stayed on. Very bad truck. I had to take my boxes out to the truck myself even though I have a crushed right wrist. Obviously, when they saw me struggling to get the boxes from the store to the truck, no assistance was offered. I had very BAD experiences with all three moving companies that UHAUL reserved for me. I will be submitting bad reviews about UHAUL on every media site. Every single time I have used UHAUL, it has been a disaster. When I called UHAUL to complain about the movers, I was told they had nothing to do with it because the movers were a third party. However, UHAUL is the one who reserved the movers. Bad service all the way around except at the Uhaul dealer in AUSTIN on 969.
I began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.
I WILL RECOMMEND UHAUL THANK YOU FOR YOU SERVICE THE STAFF WAS FRIENDLY , PATIENCE WITH ME
Can not think of a thing needing improvement. Everyone was so helpful and nice. The employees seemed well trained and knowledgeable of the services and equipment. They went the extra mile to help us. I wish I knew their names so I can give them individual credit. They are assets to UHaul. Thank you so much.
In and out fairly quickly was nice.
I really like it when these places have big parking lots, it helps a lot when backing up a trailer. This place had a decent sized one, and there was plenty of room to drop off the trailer without difficulty.
Very professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I’ll also give five star rating on Google reviews. Thank you so much!
Offer some coffee, water, something of the sort. Recommend U-Haul products to customers, especially if customers seem friendly and patient. Go with the flow, use your sales card to motivate customers to spend a little more per store. Overall, some of the best CSR's I've ever dealt with! Will recommend!
Great service and quick in and out
Very kind of professional another way to make sure that we had everything we needed.
Very nice folks,
Keep doing what y'all are doing
The doors on the truck were a little hard to close. Several times we had to open and close them again to get them shut properly. Dont know if they are slightly out of alignment, or just need the door latched lubricated.
Super understanding and accommodating. Great people
Could definately used cruise control for one way highway move.
For one-way rentals, why are you tagging on 5 days? I used the trailer literally about 36 hours and that's it. But I paid for 5 days. I don't think that's right. I was told over the phone that it was for “Safety†which is, in my opinion, total BS. It's very presumptuous to assume I am using it to move my home. I moved ONE piece of furniture with it. That's it. You used to just charge for the days used plus a one-way fee which is cheaper. I would recommend you bring that back. It's a waste of money to have to pay for days I don't need.
I can't think of anything you can do to improve service. You have a friendly knowledgeable group of people that bend over backwards to make everything quick and easy.
outside of truck was dirty. was not clean. but I made it home safely.
Maintenance of trailer used.
Everything was perfect. A quick and easy check-in. Helpful and courteous on the phone. I couldn't be more pleased, and you know how important that is after a long, miserable day moving (I HATE moving!) I'd absolutely recommend this location to anyone. Everything was perfect.
Excellent Service
Make sure all items rented are in back of u-haul before customer leaves. Do not leave the customer until they drive off! When I got back to my apartment to load up, I raised up the u-haul door and my dolly and blankets were not there! I had to drive back to the other side of town to get them! Errr! Moving is not always a happy situation, people are nervous and tired from packing! Be consistent to every customer and walk them through until they drive off!!!! Thank you!
Attentive to my needs of a storage facility and very friendly and helpful with the truck.
The gentleman who helped us was extremely friendly and made the process very easy!
Awesome experience both renting and returning
No improvements needed
Mr. Mario Hernandez is benchmark with his demeanor toward customer service! Equipment return was both efficient and completely satisfactory in every way... thank you!
Great guy who hook the trailer up very nice
The man that the Cal location where excellent very professional U-Haul has my business for life thank you very much
People were very helpful, both at check-out and check end. Had to extend rental a couple of times and staff was very helpful.
Everyone I dealt with at this location was very polite and professional. Great experience
Lower your prices!
Robert Fletcher is top notch. This store is easy to work with!
The facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later
front right tire was bald, gave me some concern
Offer military discounts
They did an excellent job. You always ask about pick and drop off location but you never ask how UHaul the company did. Pitiful is the answer. Your website may be the worse I have ever seen, not just for the rental industry, but for any industry. Either it was someone's first time to design a website or they are a relative of the CEO.
Answer the phone.
Employees provided excellent customer service. Have used this uhaul location on numerous occasions and always am pleased
Awesome experience all around. Store associates should consider wearing masks. Spreading on your potentially viral droplets to your mask-wearing customers is Inconsiderate in the current pandemic environment. It's really a very simple thing to do.
Fast and friendly service returning the truck.
Why I did not give a 5star, is because I tried to call in to get a few more hours of extion and it took so long going through the recording out going message.
Mitchell Gonzales was an outstanding manager, taking care of our every needs. Excellent customer service
Nothing
Great service!!!
Trailer was 28 years old for a 1400 mile trip and did not have any grease or spray libe on the door or hitch for a long time. The trailer did make the trip with no issues
So simple to pick up using my phone yesterday. The person working outside stopped to make sure I understood everything and showed me how to use the lock. Didn't get his name. Younger guy. Lots of curly hair. Very helpful, professional and friendly. When I returned the truck today, the same person checked me in and was kind enough to get me a bottle of water. I've been moving my daughter all day in 100 degree Texas heat, and he really saved me with the water. Great customer service from this kid!!!!
Online functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.
Very nice even helped me back out a truck.
The only problem my wife and I had was that the storage door is too hard to roll up.
Amazing customer service very thorough and helpful.
Employees acted professionally.
Very helpful and very understanding!!!
Everything went smoothly.
Went on price that was already expensive.
A little expensive but well maintained.
Fast and easy, very friendly.
Every staff member I dealt with was amazing.
Everything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.
The only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.
Rude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.
Every time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.
Thanks for nice service.
Friendly staff and clean facilities.
Extremely helpful, friendly, and fast.
The young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..
Everyone was very friendly and had a professional image
Very good Service. Employees caring,
Excellent customer service
Everyone as always nice and helpful
Excellent Service
I had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.
These guys are awesome! One of the best U Haul service I have ever had!
Nick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional
Appreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.
I have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!
Staff was very friendly and courteous.
The staff at this location is so helpful and awesome
...thank you for your help with my brother’s storage unit....!
Jason is awesome
Thank you for your helpful service and decent pricing, it made my move that much more less stressful.
place is run like a well oiled machine. Will not use any other place now.
Very polite staff. U Haul is located in a convenient place
No problems
