Customer Reviews for U-Haul Moving & Storage of Wichita Falls

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Wichita Falls

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Mark W. on

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louisa l. on

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john d. on

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Service was poor. Equipment was poor. Cost was high.

ROBERT C. on

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Ryan B. on

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Everything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.

Stephen M. on

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Nothing. The location was busy, yet my pick-up and drop-off were both handled quickly and professionally.

Christopher B. on

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tammy g. on

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The truck needed to be serviced. Very had to drive and tur.

Lauren B. on

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JOSEPH C. on

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NO problem, Great. Thanks

LESLEY B. on

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Not a thing. Just have them continue with the great customer service that was shown to me.

Michael C. on

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David L. on

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Michael B. on

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RIchard H. on

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JERRY H. on

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Jason T. on

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DONNIE S. on

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Wendi P. on

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The only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.

Matthew S M. on

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Russell K. on

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There is no urgency to help customers get in and out. It seems like they don’t care if people are waiting.

Lesley B. on

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DAVID M. on

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Computer issues made for a long check out.

Chelsea C. on

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Mark F. on

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David was very helpful in assisting us with turning in of our rental truck.

Rick B. on

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david f. on

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Rude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.

Katharina S. on

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Everyone was polite and well mannered. Good prices. Explained everything to where I could understand it.

Tracee S. on

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Everyone was very helpful and kind. Mitchell went above and beyond to help make our moving experience much easier. Thanks to the staff at U-Haul in Wichita Falls!! You couldn’t have been nicer!!!

SON H. on

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Jennifer S. on

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david F. on

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Terry J J. on

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The two young men were very helpful and polite. Service was prompt. They were busy when I picked up and busy when I returned trailor. But acted like I was only customer. Very professional.

ron b. on

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Taylor B. on

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Megan S. on

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Every time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.

Preston S. on

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Mrytle K. on

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keep up the good work

Janice J. on

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U-Box loaded in Pittsburgh, PA then shipped to Wichita Falls, TX. The entire process was so easy and was flawless. Everyone we dealt with was friendly and helpful. We will definitely use again!!!

ron b. on

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JAMES W. on

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ron b. on

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CAROL S. on

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The REar view mirror in the cargo van was broken. It was annoying---everything else about the day was outstanding. and appreciated

Richard H. on

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Paul B. on

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The chick was great

CHRIS G. on

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Jarrell B. on

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Make sure the staff knows what they are doing and make sure the rental trucks are clean inside and out.

Timothy T. on

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Bill H. on

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Please see previous comments on 12063 BEAMER RD, HOUSTON,TX location that was originally booked but changed after I called.Location was closed and locked up and no one there. Had to call 800 number and they were unwilling to discount me for a larger trailer at a different location in Pearland. Do not ever use the Beamer Road location!

gregory a. on

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Dru R. on

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Last minute change to drop off here, and they were swamped with drop offs...still got greeted with outstanding customer service from Hailey and was immediately helped out. Couldn't be happier with the service.

Jason M. on

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Marci D. on

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Speed up the service/verify accounts. Shouldn't take an hour to pick up a truck (waiting time to be served and actual transaction) . Somehow, this order, including my storage rental, ended up on my ex fiancee's account. I'm having all sorts of problems accessing online now, for the simple reason that ALL account information was NOT verified during my transaction. It also kept me from checking out online as well! Very frustrating and LOTS of time-wasting!

Mark J. on

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The advertisements stated 19.95 for intown moves, I had the truck for one hr and was charged 40 dollars. 19.95 for the rental and 19.95 for the fee. Smh never again and I still had to put 20 in gas I could have went to enterprise for forty dollars for the weekend.

roslyn K. on

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Paula S. on

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Did have a little trouble with the light hook up.

Rob O. on

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The truck we rented was in bad shape as it shook so bad in the cab that it was hard to see out of the mirrors.

reginald m. on

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TERRY A. on

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psencik f. on

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Madison I. on

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John William G. on

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Can't really think of anything. Great experience!

Robert R. on

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I got texted saying my truck was to be turned in at 9 am and the lady was rude and said it should have been at 8 am. When I picked up the truck, no one came out and inspected the truck with me. I got a scratched up, dinged up truck. I put in for the truck months in advance but got a truck with less than half a tank. The trip was Wichita Falls to Lubbock.

Rylee D. on

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Dustin D. on

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cheaper options would be nice for long-distance travel

Paula S. on

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We were told by 2 different people, 5/8 of a tank. Our first time to rent a truck. When we got ready to return, we filled to 5/8 of a tank. We were charged an additional fuel charge of 14.00 because it was actually a little more than that. We went off what we were told so I felt I was misinformed!

daryl t. on

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Thanks for nice service.

Ted G. on

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Mitch and Nicholas provided great customer service ... helpful, informative about pricing, friendly and experienced. Excellent renting experience.

cindy h. on

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Robert S. on

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william o. on

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The staff were very helpful. They answered all my questions and helped me get a storage unit to unload my truck into. To me, this is the experience I expected from U-Haul. I will be back to this facility when I need to rent anything and will let my friends know how professional they are.

Sabrina W. on

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The gas tank wasn’t at the level it was supposed to be at & I didn’t get the moving dolly that I rented - which was returned to me by Lawton thankfully.

Brianna H. on

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Make sure that the staff goes over all of the terms. Make sure the customer knows if they use a credit card there will be a hold on their account. Very bad experience both times I've been to this location. I will not return.

Matthew W. on

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none it was excellent don't change nothing

Sherrie B. on

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Thank you ??

NITA S. on

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BEAU T. on

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I don’t know the guys name, but I assume he was in charge. Anyways he was a dick and I did not enjoy having to go through him for this transaction.

Victoria J. on

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Richard F. on

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Justin B. on

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Wonderful !! Even when I changed a date or time 3 different times!!!!

Brandon S. on

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Friendly staff and clean facilities.

Robert K. on

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Very nice employees who work fast to get me on my way.

kerry m. on

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We always choose this location for our UHaul rentals. Professional, nice and clean .

William T. on

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Billy M. on

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elizabeth h. on

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It would've been helpful if the interior units had some kind of lighting so you could see what you're doing, but otherwise it's the cleanest, most convenient uhaul I've ever seen. Everyone is very helpful, especially the man who unloaded my trailer. The only complaint was that i had nowhere to put my trash, they wanted to Charge me to use their dumpster for 3 bags of garbage.

Donna C. on

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Neva D. on

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Wait time to rent was way too long. Only one person working. When I went to return it. I wasn't aware you ck in outside. I stood in front of the 2 people working. After 15 minutes, they finally acknowledge me. Very unprofessional people working the counter on sunday!!!!

Page N. on

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Get refunds back to people same day on deposit. I'm still waiting.. ..

Ryan B. on

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Extremely helpful, friendly, and fast.

Ryan B. on

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The Wichita Falls location is exactly how the Warner Robins location should be.

jamie g. on

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Marsha H. on

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LESLEY B. on

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James L. on

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STEPHEN S. on

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Did not have the trailer I had reserved. Employees were indifferent at best about this

Kate R. on

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I was very pleased with this location. The staff was helpful and knowedable.

Emily B. on

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miriam r. on

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Patrick F. on

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FARAI S. on

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Dorthy l. on

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Great service! Great sense of humor it was raining cats and dogs! Had me in a truck and on my way within just a short while. I am a repeat customer and will continue to be. Thank you U Haul Kell Blvd Wichita Falls Tx!!!

Mohammad A. on

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David M. on

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Jeff P. on

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Gary S. on

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thomas h. on

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Your employeesare greaqt guys and do their job, no complaints .renting and returning vehicles takes way to long . I am a buisiness customer and rent trucks for Special loads.At penske when I walk in the door they toss me the keys and I am on my way. At U-haul it takes 30 _ 45 min.to pick up They have to fill out all the paper work again even though its the same driver that drove the truck three days ago Returnuing is the same we can count on 30 min.That hour cost me $40 for two men to pick up a truck

Jeffrey W. on

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kevin h. on

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I’d recommend you only talk to a local customer service rep and not the call center.

William T. on

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After we got past the misunderstanding about what "replacing" meant they guys took on the responsibility and made it right. After that I was quite pleased.

Irene T. on

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The young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..

Javier C. on

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Javier C. on

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Everyone was very friendly and had a professional image

Perry L. on

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the staff was really help with everything

DUSTIN E. on

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Donald G. on

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randy s. on

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Jim K. on

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ANNA R. on

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Don B. on

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Taylor M. on

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George V. on

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Clerk checking in vehicles harrassed me about a tear in "his decal". I told him there was no damage to the vehicle while I drove it and if he was inferring i did he could take it out of of the insurance I purchased from uhaul. He stated he would have to look investigate. Turns out the damage was done by another customer. He then proceeded to tell me I would be charged a cleaning fee or I could go sweep out out. I looked in the back and there were a few pine needles. I swept it out, was finally checked out, and thanked God I will never be back to this uhaul location again for drop off. I have rented countless uhaulsnover the last 2 years and this was the worst customer service in have witnessed.

Cindy D. on

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justin g. on

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No complaints.

Reberto M. on

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Very good Service. Employees caring,

Robert C. on

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Kelly J. on

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After numerous rentals from this location, i was told that i had to give the phone number of a second contact, and if they didn’t answer, i couldn’t rent a trailer! I was 7:45 am . Luckily my wife, who was ill answered the phone and confirmed that i was who i said i was even though your people took a photo of my drivers license. I’m now looking into just buying my own trailer. So much for customer loyalty. You might also address the guy who was talking to me while smoking and hooking up my trailer. I guess it’s ok for him to be smoking in my face while he has my cc number drivers license and vehicle ID. Screw you U-haul.

Patrick F. on

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bonnie g. on

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Excellent customer service

Russell H. on

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Lance S. on

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Darius M. on

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We were assisted by a young man obviously in training. Took forever. If the manager? other person at front desk would have helped him, it wouldn't have taken almost a half hour to complete.

Rod S. on

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Billy M. on

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jim s. on

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They did a first rate job.

GUY K. on

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Everyone as always nice and helpful

Jerry M. on

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Excellent Service

Brian C. on

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I had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.

Lisa E. on

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These guys are awesome! One of the best U Haul service I have ever had!

Amanda G. on

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Nick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional

SHIRLEY K. on

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Appreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.

barbara T. on

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I have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!

Julia M. on

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Staff was very friendly and courteous.

leona v. on

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The staff at this location is so helpful and awesome

THOMAS M. on

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...thank you for your help with my brother’s storage unit....!

lisa s. on

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Jason is awesome

KYLE P. on

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Thank you for your helpful service and decent pricing, it made my move that much more less stressful.

paul g. on

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place is run like a well oiled machine. Will not use any other place now.

Sonja A. on

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Very polite staff. U Haul is located in a convenient place

don d. on

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No problems