Customer Reviews for U-Haul Moving & Storage of Wichita Falls

Rating:

3.0

Paid for the month and then moved out 10 days later. When I moved out I asked the lady if I get any of the money for the remaining 2/3 of the month. She just looked at me and said no. Nothing else. She was rude.

Rating:

5.0

Summer was great. Great representative for the company. No complaints.

Rating:

1.0

When I drop it the truck off they charge me for $10 for fuel without telling me it just like this is your receipt you get to go when I drove away I found a $10 in the receipts and went back and tell him what's going on he said yes your fuel is not on the right amounts and I show them the pictures when I pick it up how much fuel was in it and when I fill it up how much fuel on our return it was the same thing and he keeps saying no I have to charge you for $10 to fill it up but finally we called Customer serviceand we got to figure out the drop off location I wasn't really professional people at all

Rating:

5.0

Was great very friendly and helped us alot

Rating:

4.0

Customer service and more understanding and willingness to work with the customer about fixing problems. The manager was amazing but the employees were not so much . I gave several days I could come and fix the problem, I asked them what days they had available to fix the problem and apparently none was the answer. I didn't have a problem with that because if you are busy then you are busy , but I couldn't make a appointment or anything to fix it and was told our best option was to go to a self service center and pay more money to have them fix something that they could have easily done . Then wanting to charge me for the trailer for a day use because I already paid and had it for not even 20 minutes. Honestly glad I got the manager and he squared everything away . Please improve the customer service and understanding the customer because I had felt so helpless and they didn't try to even do anything but to add on more stress .

Rating:

2.0

I drive only in wichita falls but they change me for 60 m unbelievable i'm not even drive 20 m

Rating:

5.0

It was pretty good but the guy installing the trailer almost forgot to lock the trailer to the ball hitch, had to remind him. Other than that, super nice people!

Rating:

1.0

Check identification when people are paying with cards. I had $274.00 charged to my card that i did NOT authorize!!

Rating:

5.0

The customer service was AMAZING!!!!!!!

Rating:

4.0

It wasn't the facility it was the check in after hours. We were told the Kell Blvd. address on our paperwork. We went there and and uhaul.com/share kept wanting us to take it to another drop off place. It took forever and several tries to finally get through to someone on the phone to ask what to do. Finally two nice ladies did help us and got it changed in the system to that location that our paperwork showed.

Rating:

4.0

Speed up the process of renting and returning truck

Rating:

5.0

Great experience!

Rating:

5.0

Keep doing what you are doing.treating people like people should.Amen.

Rating:

5.0

Thank You For The Service Here An Wichita Falls Texas An Layette Louisiana You're Service Is Awesome

Rating:

5.0

Keep this location DM in place to continue providing top level training. Pay employees to stay on winning team, the DM input regarding staff capabilities should reflect monetarily for both DM and employees... build a winning team by taking care of DM and staff he is trained.

Rating:

5.0

Thanks, guy's very impressed the service is the best l've seen in a long time. I' considered making my next rental @ UHaul Thank's again guy's for a clean Terminal & Good Service!!!!!

Rating:

4.0

My only issue was I was needing the biggest truck and none of them was in stock so therefore it made my move a little bit harder where I had to make three trips instead of one but everything else was okay. The guy that helped me and run me up was very friendly and started to get busy as he was helping me but great customer service. Upon my return there is a female that helped me that day and she was just the friendly and they were very quick and efficient to get us in and out.

Rating:

5.0

The Manager went above and beyond to help me when I was given the wrong storage unit at first and then I had a family emergency and couldn't come back for a couple of days then he fixed the problem and I'm truly grateful for his compassion and understanding as well as his patience with the situation.

Rating:

5.0

great except for these stupid surveys

Rating:

5.0

The lady who helped us was very kind and patient. She is an asset to your organization.

Rating:

5.0

Trailer roof leaked in the rain. When I arrived at my location my furniture was wet with puddles standing on some pieces.

Rating:

2.0

Make sure that you honor the reservation. I had reserved a cargo van and when I went to pick it up, I was told that the manager should've called me (he didn't!) to let me know that it wasn't available.

Rating:

5.0

Our gate card did not work and apparently there is a glitch in the computer program. At first could not find the storage unit I paid for snd by searching several different ways they did find it. We are to get a new card sometime today.

Rating:

5.0

Excellent customer service. Made a stressful move easier.

Rating:

1.0

I returned the truck an hour an half after renting it and checked it back in. I drove it a total of 7 miles (I have the photos of the mileage and fuel from check in). I parked it three feet in front of the door and placed the keys in the hands of the employee. I've been called twice now asking when I would return it. I don't know how you lose a twenty foot truck that's literally at your front door, but this feels very inept to me and it makes me nervous that they are going to try to charge me extra for keeping a truck that I had for less than 90 minutes.

Rating:

5.0

I did a after hour drop off. It worked out great but I didn't have any communication with staff. It was pretty easy for the most part but I almost missed steps due to the app but it worked out great.

Rating:

5.0

She was top notch. Good service. Savana was very helpful.

Rating:

3.0

I received a uhaul truck with an error code on the Stability of the truck but was told that it wouldn't effect the truck abilities and my travels... but nevertheless the entire travels from witcha falls to Lawton the truck stability was not Capable. The truck bounced and Jared the entire trip I informed the employee of these matters upon my return of the uhaul ... but following the next day and the uncomfortable condition of this trip Triggered my vertigo as a business owner i was not able to open my business the following day due to the medical issues with the uhaul trip as the result of a failed service issue the uhal truck NO ONE should have to endure with this treatment expectationly when you pay for services that are not to the standards that are advertised I HAVE RENTED NUMEROUS UHAULs after this and to take a lost on my business I WILL NOT REFER NOR ADVISE ANYONE to use these services I am beyond disappointed!!!!!!

Rating:

5.0

Great service and experience.

Rating:

5.0

Keep doing what you're doing

Rating:

5.0

Truck was worn out and in need of an alignment very badly. They knew I was going at least 100 miles and I was given the oldest looking unit on the lot. The young man the checked me in when I returned truck was outstanding!!

Rating:

3.0

I paid extra for 24 hour access. There are lights in my unit but they do not work.

Rating:

5.0

Professional and kind staff.

Rating:

5.0

All went well -- Nice easy to work with folks --- He it all -- Took less than 5 minutes

Rating:

5.0

My online reservation made the process move quickly. Staff was professional and courteous.

Rating:

3.0

I highly recommend this Uhaul Kell Blvd location! GM Mario Hernandez & the staff members provided excellent customer service. They sell many supplies that I noticed were less expensive than the general stores. The rental on the plastic moving boxes was an affordable & efficient choice. Thank you for helping this move, in freezing rain & snow, go much smoother than anticipated!

Rating:

5.0

The staff were very helpful. Keep them and make sure they are supported.

Rating:

5.0

Definitely would recommend this location to all my friends.

Rating:

1.0

We were sent to the wrong place by the Fort Worth U-Haul when we asked where to deliver our one-way rental. We were told we could deliver it to any U-Haul Rental place in Wichita Falls. The place we went was closed down. When I called Customer Service (waited another 20 minutes to reach someone), I was told we were NOT supposed to be at that U-Haul location, but at the Kell Street location. We had to drive back across town to find it. Thankfully, it was still open. U-Haul, you stink.

Rating:

5.0

Simple & super friendly. Drop off was so easy.

Rating:

5.0

The drop off was very good we told them what we went thru they explained to us that that wasn't right we have been trying to file a complaint but NO One will listen I would NOT rent from brim hill in Bakersfield, or bishop as they will rip you OFF they did us and will NOT make it good I'm going to Yelp them!!!!

Rating:

5.0

If a customer is traveling inter-state please make sure the customer is given a good well serviced truck. Our truck was a risk.

Rating:

5.0

Very easy drop off. Thank you!

Rating:

5.0

The young pregnant woman who helped me was the kindest sweetest person ever, I think Katie, from the name on the contract, is her name. She was extremely helpful and fast and did everything herself whe I returned my trailer!

Rating:

5.0

Can't think of anything

Rating:

1.0

It smelled very strongly of Marijuana the guy that helped us before he would help us put on sunglasses. They didn't have our dolly in the back of the truck already like they said it would be so we have to drive back 40 minutes just to get the dolly that should've been loaded already.

Rating:

5.0

Great customer service!

Rating:

5.0

I had a 868 pound motorcycle to load on the trailer . I am 71. I knew even with the ramp i couldnt do it.my supposed to be helper was nowhere to be found. I called the office. I asked is there anyone there that could help me load this trailer.i would gladly pay for the help. A young man was orienting so he drove his truck to my house and he was so strong we got it in the trailer. He didnt want any money. This is over and beyond customer service. I dont expect it again, i will make sure my help isnt awol next time. But uhaul helped me how i needed when i needed. I have rented many things from them and will continue to do so. That young man should make you proud. I towed the bike to waco. The new owner unloaded it like it was nothing.youth and strength are wasted on the young. Lol

Rating:

5.0

My Honda Ridgeline apparently has chain attachment points that are too thick for Uhauls standard hooks. This required your tech to use tools to reconfigure the chain's and he cheerfully completed it without a single grumble. Outstanding.... Thanks.

Rating:

1.0

No one came out to the truck to make sure I knew how to turn on lights or anything else. The truck was dusty and the battery light stayed on. Very bad truck. I had to take my boxes out to the truck myself even though I have a crushed right wrist. Obviously, when they saw me struggling to get the boxes from the store to the truck, no assistance was offered. I had very BAD experiences with all three moving companies that UHAUL reserved for me. I will be submitting bad reviews about UHAUL on every media site. Every single time I have used UHAUL, it has been a disaster. When I called UHAUL to complain about the movers, I was told they had nothing to do with it because the movers were a third party. However, UHAUL is the one who reserved the movers. Bad service all the way around except at the Uhaul dealer in AUSTIN on 969.

Rating:

4.0

I began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.

Rating:

4.0

I WILL RECOMMEND UHAUL THANK YOU FOR YOU SERVICE THE STAFF WAS FRIENDLY , PATIENCE WITH ME

Rating:

5.0

Can not think of a thing needing improvement. Everyone was so helpful and nice. The employees seemed well trained and knowledgeable of the services and equipment. They went the extra mile to help us. I wish I knew their names so I can give them individual credit. They are assets to UHaul. Thank you so much.

Rating:

5.0

In and out fairly quickly was nice.

Rating:

5.0

Very professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I’ll also give five star rating on Google reviews. Thank you so much!

Rating:

3.0

The facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later

Rating:

1.0

Online functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.

Rating:

5.0

Very nice even helped me back out a truck.

Rating:

5.0

The only problem my wife and I had was that the storage door is too hard to roll up.

Rating:

5.0

Amazing customer service very thorough and helpful.

Rating:

4.0

Employees acted professionally.

Rating:

5.0

Very helpful and very understanding!!!

Rating:

4.0

Everything went smoothly.

Rating:

3.0

Went on price that was already expensive.

Rating:

4.0

A little expensive but well maintained.

Rating:

5.0

Fast and easy, very friendly.

Rating:

5.0

Every staff member I dealt with was amazing.

Rating:

4.0

Everything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.

Rating:

4.0

The only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.

Rating:

1.0

Rude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.

Rating:

5.0

Every time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.

Rating:

5.0

Thanks for nice service.

Rating:

4.0

Friendly staff and clean facilities.

Rating:

5.0

Extremely helpful, friendly, and fast.

Rating:

5.0

The young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..

Rating:

5.0

Everyone was very friendly and had a professional image

Rating:

5.0

Very good Service. Employees caring,

Rating:

5.0

Excellent customer service

Rating:

5.0

Everyone as always nice and helpful

Rating:

5.0

Excellent Service

Rating:

4.0

I had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.

Rating:

5.0

These guys are awesome! One of the best U Haul service I have ever had!

Rating:

5.0

Nick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional

Rating:

5.0

Appreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.

Rating:

5.0

I have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!

Rating:

5.0

Staff was very friendly and courteous.

Rating:

5.0

The staff at this location is so helpful and awesome

Rating:

5.0

...thank you for your help with my brother’s storage unit....!

Rating:

5.0

Jason is awesome

Rating:

5.0

Thank you for your helpful service and decent pricing, it made my move that much more less stressful.

Rating:

5.0

place is run like a well oiled machine. Will not use any other place now.

Rating:

3.0

Very polite staff. U Haul is located in a convenient place