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DANNY VCustomer Reviews for U-Haul Moving & Storage of Wichita Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff!
RODERICK P | Overall ExperienceVery flexible with what we needed.
Michael B | Online Move InStay consistent
JAMES TU-Haul changed my reservation the day before I was supposed to get my truck, so thankfully I could still be in the house I was moving out of for another day without interfering with any plans. The U-Haul didn't have a dolly like I had put in my reservation. They had a furniture dolly in boxes, but I had to buy it since it wasn't "theirs" so that was an added expense. They guy who helped me was nice, though. The truck was dirty in the back with dirt, lint, and pieces of leaves. I made sure I swept it out before I returned it.
SAMANTHA MNone
JOHNNY DIt was quick and easy. Staff was very friendly.
JOE AI do not feel that there needs to be improvement. The staff was friendly, informative and diligent. I needed a trailer quickly and they not only were steadfast but they did the hook up and made sure everything was working. %100
JAYME CWe had such a wonderful experience and have never had better service! We are grateful!
LEVI BYou would think U-Haul would have better service and know what to do on one call. It took 4 hours for my wife and I to figure out their system and process.
KENNETH WYes, Michael is professional
Eyad A | Overall ExperienceThe drop off of my trailer was fine. My problem was with the wiring harness installation. First, they didn't have a direct connection harness in stock so we paid extra to have one expedited. When we showed up for our appointment they didn't seem to remember ordering us one. Thy hitch guy comes in with an obvious universal fit harness and says "they sent the wrong one". He assured me however that he could put the universal fit harness on in less than 3 hours. I told him I desperately needed my car today so if it was going to take longer than 3 hours, then I could just wait to have it put on in Boise, ID where we were picking up the trailer. He assured me 3 hours. Well, 7 hours later, I go back because I still had not received a call. The guy tells me he was able to get it hooked up, but had to "get creative to make it work". He shows me my battery and he's got all kinds of wires coming out of it and tells me there's a 15 amp fuse there that if I lose my lights while driving to just replace that. He says "You might want to take a handful of those fuses with you on the trip." Because I was 4 hours behind in my day I didn't have time to argue I just took the car. When we got to Idaho and picked up our trailer, low and behold, no brake lights. The U-haul location there was able to help us find a location there that had someone to fix it. The technition there found that the brake lights were never hooked up at all and he said the brake lights wire still had the original cap on it. So the guy at Wichita Falls never even bothered to hook up the brake lights. Thankfully, the guy in Boise just removed the entire wiring harness that Wichita Falls had put on and installed PROPERLY the direct fit harness. The technition even asked me if I had put that harness on myself and when I told him another U-Haul did it, he said that was totally unacceptable work. Thankfully, U-haul honored it's harness warranty and I was not charged for the second harness. It just baffles me why the guy in Wichita Falls wouldn't just let me wait and get it done in Boise when he knew he was not going to do the job right. If it wasn't for the team in Boise, this would have severely impacted our plans and could have been downright dangerous. I love to write good reviews and most often avoid writring anything negative about anyone, but this incident needs to be addressed because this type of substandard work could get someone hurt. I'll drive to another town to rent a U-haul in the future, but I will not do business with this location again.
Timothy HThe storage units are old and not maintained. Everytime I came I had great difficulty in getting door open as it was old and dented and paint was peeling. The rope to help open was rotten and kept getting shorter and shorter. You raised the price at least 3 times in the 2 years I was there. I moved my stuff to a climate controlled new unit sized 10x15 for $5 more a month. Your units are in serious need of updating and or replacement
Nancy H | Overall ExperienceVery nice people working there,and kudos to the nice young man that helped hook the trailer to the truck..tysm
SHERRY RMy storage unit is full of rat droppings and stuff has been chewed up by rodents
Kayla D | First ImpressionsPoor communication, pick up date changed multiple times without anyone letting me know, and there was no communication with the U-haul dealer where we had the ubox shipped to, so the delivery to my home was delayed 13 extra days.
Jordan KFriendly & professional staff clean store.
JAMES SGreat service. And best of all, if you're active duty, retired, or a military veteran; they offer a discount on their storage lockers. If the need comes again someday, I will be more than happy to do business with them again.
franklin l | Overall ExperienceGreat location. You can get your truck in and out of there with ease. We had lost the key to the lock we put on our truck, and they were able to help us remove it. That saved us so much time.
Mary BNothing. Solid job all around!
ADAM GHave have nothing but praise for this location. They have always been at the top of their game.
DAVID KOur UPod experience was very good. There were some pickup and delivery changes and/or delays, however overall it worked well.
Dana HPerfect but using a U-Haul with an engine light was risky!!! When I dropped it off I turned it off the guy came out to check and I didn’t want to turn back on and he said wow it has notes of the engine and they kept bypassing so now it’s dead . So was it good yes God wat he’d over us and let us make our trips and do what we need to get done and wow. ThankGod we didn’t break down
GREGORIA SI was told I’d be compensated $100 to bring back a trailer from San Antonio and I don’t see that reflected on my bill
HAROLD PTow Dollie was set up incorrectly by attendant and caused malfunctions.
CYNTHIA CThe trailer was full of broken glass. It had to be swept out before loading.
DAVID WThe employees were very friendly and extremely helpful.
SHANNON WI am a employee of Uhaul so I would definitely recommend them.
Lisa A | First ImpressionsEveryone was helpful and respectful. Most companies look to extract extra money... not with U haul. Thankful
Paul KHire more staff!!!
CHRISTOPHER FTrailer was old beat up dirty and greasy
ROBERT WEveryone was great
TOMMI PGREAT SERVICE , GOOD JOB.
STEVEN DNothing. Everything ran smoothly once we got a 10' truck located.
CHARLES GCustomer service was great, worker made it easy to return equipment ! Definitely use this Uhaul for whatever you need
JHON TI would arrange the boxes to both sides of the entryway rather than being on the way as one enters the facility, allowing a direct path from the door to the service counter. Not only would it benefit the employees' visibility but also provide a more welcoming experience.
Jose RThe truck ac didn’t work and had dash lights on the whole time
Leighann JKeep being great. Personnel were very professional, friendly and this will be my go to site while I’m in the area.
Austin WLoved the truck!!!
PIERCE FOwner had a bad attitude and facility had a rat infestation. Reason of me leaving was for the fact of the rental fee was constantly being raised even though I was patronizing your facility for an extended amount of time. The rental fee was becoming excessive for the unit.
Jeffrey S | Overall ExperienceSecond time I have been there for storage.
Cruz W | Overall ExperienceRates are a little pricey, but customer service was top tier.
Miranda GMichael was AWESOME - very helpful, very efficient and friendly. He answered ALL my questions. Drop off was a breeze also. Very happy with this location.
MARK MWe initially rented a storage unit from Uhaul about 4 months ago and when it was time to move out, we discovered that our unit was infested with rats. They had urinated and deficated all over our furniture, mattresses, boxes (inside and out), and chewed holes in some of our belongings. If that wasn't enough, we had rented a uhaul truck to move out and when it was time to return it, I was supposed to be charged for $67.92, and they ended up charging me $205.00. Every time you call up there, they either don't answer or they put you on hold for 15 minutes until you either hangup or have enough patience to see if they'll actually answer. The call center is no help and the manager of the location didn't do anything about our storage unit when I had him come out and see for himself. He claimed that if we would have purchased the insurance then it may have been covered, but my question is, how would it be covered by insurance if it's uhauls fault for not maintaining their facility and spraying for pest control? I have plenty of pictures to back up the damage that was caused to our belongings. We had to buy brand new mattresses because of the urine stains all over our other ones. Now we're out $800 because of uhauls negligence. Not to mention, we haven't even bought another couch yet to replace the one that was ruined, or any of the other things that were damaged. Uhual should be held liable and I will never recommend anyone to use this location. They're incompetent, careless, and money hungry.
SHANTELL GEveryone & everything was so nice. Equipment was so clean.
ELIZABETH LThe gas was not half way full and even after I refilled it, y'all still charged me too much. Extremely disappointed.
DANA ANice to know they give you a V.A. discount.
Cruz W | First ImpressionsAwesome customer service
JIMMY CWet friendly and fast service
RODNEY MI RENTED STORAGE 511 FOR AROUND TEN YEARS.STARTED OUT @ $99 A MONTH AS OF FEBUARY 2025 MY PAYMENTS WENT UP TO $175 A MONTH. WITHOUT ANY REASONING OR EXPLANATION ON WHY THE INCREASES.THOUGHT I WAS A LOYAL CUSTOMER,BUT LOYALTY MEANS NOTHING APPARENTLY.
PATRICK C | Overall ExperienceI ordered a truck and an appliance dolly. When I arrived they said they didnt have an appliance dolly. I am 65 years old and it was hard moving appliances with an ordinary dolly. It was false advertising. If they didnt have it they should have said it when I placed my reservation online.
GWENDOLYN PNothing to improve. Continue treating each customer as your favorite cousin.💪🥰
DANIELLE SThe truck rented did not allow a refrigerator to remain standing. The description said it would hold a 1 bedroom apartment, but this isn’t true, as the refrigerator took up 1/2 of the truck since it had to be laid down. Wasted $100 when we could have just used a pickup.
KEVIN RExcellent customer service!! Clean well maintained storage units. I truly appreciate uhaul storage.
Anna P | First ImpressionsI was lied to and told they opened at 7am didn't open till 9 had to take care of the trailer myself in 15 degree weather
GEORGE RGood experience. Friendly staff.
STONE MPrompt service.
ROSS FLocation was easy access on and off the freeway perfect location when you drop off had a drive-through for you did not back and just pulled in. Drop it off. Let it go. I really appreciated everything in the young lady gave such excellent service. Wanna commend her for what she done
BILLY LVery easy and quick. Good equipment and very well maintained.
ROY SGreat customer service and the trailer was returned very quickly.
ALLEN MThe only thing I disliked was paying for a 20ft Truck and to have a dolly that stands in the way reducing cargo capacity.
MICHEAL SNeed cruise control on your vehicles makes long distance travel easier
Penny SI think the representative's name was Tammy. I'm not sure. But she was the nicest that she could have been. She took care of everything and made the experience flawless. I would not hesitate to use your company again. Thank you.
DANNY MThe employee were very kindly and respectful and helpful
marvin s | First ImpressionsMuch appreciated. You all are great every single time - Rod Reid
RODNEY R | First ImpressionsFriendly people and efficient
LARRY M | First ImpressionsRates are super high. Would prefer 24hour access. A dumpster would be great. The office people dropped the ball during my move out. But for the free 30days, it rocked so I had time to adjust my other unit at a diff facility.
Danielle G | Overall ExperienceI tried to rent 2 dollys for my trip and when i arrived the manager informed me that there was not ONE dolly for rent on site, not even the utility dolly for my 20 foot truck. I had to load everything by hand, which extended my time for the trip. Forcing me to pay for another day of truck rental. The staff was competent and friendly but I'm not impressed with a U-Haul being OUT of dollies.
amanda p | First ImpressionsAlways a good place to store Mt stuff. I always feel safe. And I know my things are safe. Always very helpful when I have questions. And Always nice.
Mitchell B | Overall ExperienceGreat customer service and good staff highly recommend this place
JOSUE C | First ImpressionsBoth CSRs at the store were very helpful with all needs.
Mallory N | First ImpressionsWe have to pay two different prices for two different units and we was ask for one unit and the manager still don’t work with us and when I close this out he was try to make me pay for this like 5 day before my due date
John D | Overall ExperienceOffice smells
PATRICIA W | Overall ExperienceNot prorating the last months rent is a scam and you are lucky you haven’t been sued. Never storing with you again.
Steven H | Overall ExperienceMouse dropping found on boxes that was in unit. Even found a mouse run in room while unloading unit.
Anthony T | Overall ExperienceLots of dead crickets in storage space
Robert S | Overall ExperienceA little pricey. Part of the time the climate control area was way to hot. Did let staff know.
PAUL H | Overall ExperienceGreat team! Great service!
Don G | Overall ExperienceGreat staff always helpful. Great place to keep your belonging safe
sharon b | Overall ExperienceI have been a customer here for years. I love the friendly helpful staff. I would recommend lighting in the air controlled units for safety and convenience. I had to bring my own lighting to move around safely inside the dark unit. I rarely came when the automatic sliding doors worked but the friendly staff always came out to help get them opened. The staff deserves an A+. I would definitely rent here again.
JUDY H | Overall ExperienceThe rat trap in my unit gave me pause. I’m glad it’s there, just surprised me.
Michael B | Online Move Innice and helpful
James C | Overall ExperienceThe man who set me up with my 2 storage units was beyond nice, friendly and professional. I feel real good knowing that my stuff is safe and protected there.
beverly c | First ImpressionsThank you for being there when I need you! We’ve used your storage, trucks and trailers over the years and will always go back!
Cynthia B | Overall ExperienceThe people were very kind and helpful to me.
Malinda M | First ImpressionsThe staff are ready to assist and seem knowledgeable
Patricia C | Overall ExperienceCan I from a long move in a 26’ UHaul truck. Needed storage for less than a month. Previously I had called this location checking on storage that would fit a 26 foot loaded U-Haul truck. Trinity, the clerk checked this information, but apparently did not hold a storage unit for me as when I came in to retrieve the storage I had to get two smaller storages. Because I only need these two storages for a week I was fine with it. She did however, recommend Wichita Falls Movers. Brandon, the owner has been phenomenal in meeting me at this location and unloading my belongings into the two storages. The manager was very kind setting me up with the two storages as well.
Patricia C | First ImpressionsVery convenient and the fact that they are climatized and clean. I was impressed there were carts there to roll boxes in on, was great.
beverly c | First ImpressionsToo few employees. I had to wait 15 minutes to be helped.
Don S | Overall ExperienceI was closed out of my unit 8 days early. I didn't tell anyone I was moving out. They just assumed that and went into my storage that I was pd up on. Since they did that I feel they should pay me for the days they took.it beats breaking and entry doesn't it.
john r | Overall ExperienceFreindly, knowledgeable staff. Thank you
Anna P | First ImpressionsAfter we finished the check in process, I realized we didn’t buy a lock. The employee said the lock came with the rental and should be inside the unit already but if it wasn’t I could come back. It wasn’t in the locker but I went back and he was super helpful in getting us that lock. However trying to get into the building from inside the compound was difficult. I had walked back to the store while my husband started unloading. I had to swipe out the gate to get into the office. Then swipe back in through the gate. That was the only issue I had. Otherwise super easy check in process, nice unit, helpful staff, and just all around great experience.
Katherine C | First ImpressionsMario is a very kind person, the staff as well
MARY K | First ImpressionsLike it
Clyde K | First ImpressionsThank you for providing a safe space to store my belongings
Kayla R | Overall ExperienceAll was well. A lot of crickets managed to get into my unit and die somehow... but it was a relatively easy cleanup.
Mlynn J | Overall Experience1. The U-Haul staff at 2817 Kell Blvd was professional and very helpful. I want to thank them. Good people. 2. The U-Haul worker at 10440 Seminole Blvd Florida was awful! He was condescending and hooked up the transport to the truck incorrectly. That could’ve cause An accident He made a mistake with the paperwork I would tell people to avoid this U-Haul place on Seminole Blvd in Florida. I was stressed out already and he made the situation worse. 3. I highly recommend the U-Haul at 2180 Belcher Rd in Largo,Fl. They are courteous, knowledgeable and Friendly. I give them high marks for their work.Thank you!
Elizabeth D | Overall ExperienceI’ve used this UHaul location a couple of times now and never had any issues with renting trucks or the storage facility. The staff has always been more than helpful.
Cynthia B | Overall ExperienceMario and Michael are the best!!!
GREGORY E | Overall ExperienceAwesome staff!
Johnny J | First ImpressionsGuys were excellent!
JAMES B | First ImpressionsCost went up without notification, was NOT HAPPY about it
Abby M | Overall ExperienceThis was my first time renting a storage unit. I rented moving trucks many times. It was a hassle free experience and I appreciate the free month. Will definitely use uhaual again for my storage needs. Every staff I had contact with were friendly and helpful.
Cynthia B | Overall ExperienceI canceled the storage unit 2 months ago and they are stilln trying to withdraw money from my bank account. Very frustrating.
Stephanie C | Overall ExperienceNo issues or concerns. David
David W | Overall ExperiencePlease don't think a four out of five stars is bad,it's not.I just think there's improvement can be made at any job.Overall it was a wonderful experience.Thank you
Bryan M | Overall ExperienceStaff was rude and not helpful at all. Charged me for mileage I didn't use. Called me very early in the morning wanting to know when I'd be returning the truck when I still had several hours left before I had to have it turned it in.
April S | First ImpressionsGreat staff, awesome facility, convenient location!
RICHARD M | Overall ExperienceGreat staff
James C | First ImpressionsMore than willing to help! Very friendly! It was a great experience!
Linda M | Overall ExperienceThe unit that was rented to me had the roof installation falling off the ceiling. The dirt fell all over my things and my couches were stain because of it. I called and complained but never received a call back from the General Manager. Poor Communication!
Benson S | Overall ExperienceThank you so much. I really needed it in a hurry and UHaul always come through.
Michael S | First ImpressionsCost of a monthly unit is unaffordable for a retired person.
Randy M | First ImpressionsThe seals on inside of my unit were properly sealed,which allowed lots of dirt an water to come in the back side of my unit. I had boxes that got water damage an other items that were covered in dirt. When I went to move out, the dirt was so thick I couldn't stop coughing. Had to hurry an get a drink of water. But for over an hour later,I was still coughing. Was definitely a problem with the seal in the unit. Made a claim but don't know if I'll ever hear anything from them. I paid to have insurance on the unit,something should cover my damages.
brenda w | Overall ExperienceManager maybe whoever moved us out of our unit. She was the best!!
Angela S | Overall ExperienceWas promised a $15 credit on next month's charge, but it didn't happen. Get different answers from different people. Called 4 times and still not resolved.
Robert D | Overall ExperienceGreat service and priceso
Wayne M | First ImpressionsEveryone was so wonderful even with some of the complications that I had on my part they made it all easy and effortless!
JENNIFER Z | First ImpressionsMario the manager and the staff are always professional and accommodating!
Shelia H | Overall ExperienceI would have loved to give a higher rating but, since we had to trash several pieces of furniture because of mouse/rat damage, I just couldn’t. Climate control storage shouldn’t have those issues! We moved our daughter’s stuff here right after college as she was debating on moving back to the area permanently. Staff was friendly, front office was clean, etc., but we were extremely disappointed when we went to move our daughter’s stuff out. She didn’t store any items here that would attract critters but on top of every box were lots of rodent droppings, large spiders clustered all over the floor and three shelf units seemed to have been a comfortable home for the rodents... Long term potty spots that soaked into the shelves. Super gross!!! We’ve had a storage unit for many years in Houston and have never found rodent poop because they keep it well maintained and up to date with their pest control. If I would have known the poor upkeep and lack of pest control we never would have rented here. Again, I don’t like leaving poor reviews but the truth is important.
Amanda H | Overall ExperienceThe Wichita Falls location was very friendly & knowledgeable. Manager Mario was great!
Tammy D | Overall ExperienceGreat staff and always helpful— only complaint was the autopay system. It worked initially (2018-2021), then It started to fail and struggled to process payments. Otherwise Great facility.
Michael S | Overall ExperienceLove this group: A1
Corban M | First ImpressionsI wish I could have gotten a bigger storage.
Emily A | First ImpressionsWonderful! And the first month free made moving here a little less stressful for upfront costs. Thank you!
Taylor B | Overall ExperienceHighly knowledgeable and helpful staff!
william g | First ImpressionsStaff was very friendly and efficient
Blake A | First ImpressionsNice easy prosess
Rodney C | Overall ExperienceExcellent customer service. The staff were very helpful.
MARTHA B | First ImpressionsExcited because I get the first month free, that helped my finances.
ELVIRA A | First ImpressionsThank you for all your help
Lettie B | Online Move InUsed this facility for a couple of years. Always friendly, helpful, courteous staff. Was pleased with all aspects of this facility.
Susan K | Overall ExperienceGreat staff! Always very helpful!
Michelle A | Overall ExperienceNo comment
fransico v | First ImpressionsThe young man that helped me was very accommodating to my needs. I had tried to rent my unit online and was not able to accomplish the task. He jumped right in and to see what I was looking at and help me to understand the difference between what I was looking at online because it was saying climate control and then indoor climate control and so it looked like it was actually two different things which he let me know that it wasn't and he got me in the unit and explained everything to me in details that I would understand. I don't remember everything you said just because I'm old but he was very helpful. I have my unit now. Ready to put my things in from Oklahoma this coming Friday. I appreciate it. His customer service. He was very patient. Very kind and very good listener and being able to answer all my questions.
Boneita M | First ImpressionsE\xcellent process overall experience of storage, and check in - check out process. thank you
Victor P | Overall ExperienceHelpful
Richard O | Overall ExperienceGreat staff
FOSTER M | First ImpressionsJust didn't enjoy the constant price increases. That may be at the corporate level or whatever, but they are WAY too often.
JEFFERY D | Overall ExperienceUnit temperature was over 100*. AC system not working. Attendants didn’t seem like it was a major issue. Hopefully next time we stop by the climate control is working.
James R | Online Move InThe team at Uhaul storage and rental was great to work with in all aspects of the rental.
NATHAN C | Overall ExperienceEveryone was so polite and explained things to where I could understand the process and how things work.
Katharina S | Overall ExperienceI really like the security features of a swipe card, gate, and video monitors in store. Unit extremely clean. Got a free month and free lock. Excellent customer support.
Raymond W | Online Move InWe really appreciate the free 30-day storage aftera One Way Truck Rental.
Curtis K | Overall ExperienceI was easily able to access pertinent information (the code for entry, a layout of the storage areas, etc...) and had no issues moving my things into the unit. There was plenty of space that allowed me to unload without blocking other units and the complentary cart was super helpful as it reduced the number of trips I had to make between my unit and my car.
Mlynn J | Online Move InI needed a storage location for a very short period and I was very pleasantly surprised with the offerings and service at this UHaul location. I attribute the high quality of this particular UHAUL business with their manager (Mario Hernandez). Leadership like his is what makes the difference. And trust me, I probably have set some record for the number of UHAULs I have utilized in my lifetime!
Mark W | Overall ExperienceMario and his staff where great wouldn't give them up
Erica K | Overall ExperienceVery helpful and curious.
Kathy F | First ImpressionsThe storage unit had a previous renter's lock still on the door. It took 2 days to get it removed, which required rescheduling my dropoff day and helpers to unload, which was frustrating.
Steven H | First ImpressionsI love the climate control... Staff was amazing and I was completely taken care of.
Traci L | First ImpressionsBoth the staff and the facility in Wichita Falls made my issues with moving my sister a whole lot easier, Thanks
Charles M | Overall ExperienceThe gentleman working here had Awesome customer service and were very professional and patient.
Betty A | First ImpressionsMario was very helpful
Monique M | Overall ExperienceGreat helpful folks with a good sense of humor --
tom a | First ImpressionsU-Haul provided everything I needed at the spare of the moment, Very grateful for U-Haul. Thank you!!
richard s | First ImpressionsHad the unit for over three years and never had an issue with them. Always available and courteous.
STEPHEN S | Overall ExperienceEasy to get in and out with security card. Nice and clean facility with friendly customer service oriented staff.
Bradley C | Overall ExperiencePaid for the month and then moved out 10 days later. When I moved out I asked the lady if I get any of the money for the remaining 2/3 of the month. She just looked at me and said no. Nothing else. She was rude.
John L | Overall ExperienceThank You For The Service Here An Wichita Falls Texas An Layette Louisiana You're Service Is Awesome
LEROY E | Overall ExperienceThe Manager went above and beyond to help me when I was given the wrong storage unit at first and then I had a family emergency and couldn't come back for a couple of days then he fixed the problem and I'm truly grateful for his compassion and understanding as well as his patience with the situation.
FRANCIS M | First ImpressionsThe lady who helped us was very kind and patient. She is an asset to your organization.
Rodney D | First ImpressionsShe was top notch. Good service. Savana was very helpful.
Michael M | First ImpressionsI paid extra for 24 hour access. There are lights in my unit but they do not work.
James H | Online Move InI began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.
CARLA S | Overall ExperienceVery professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I’ll also give five star rating on Google reviews. Thank you so much!
Zac Z | First ImpressionsThe facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later
Deborah Y | Overall ExperienceOnline functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.
Robert S | Online Move InVery nice even helped me back out a truck.
Danielle T | First ImpressionsThe only problem my wife and I had was that the storage door is too hard to roll up.
Javier C | Overall ExperienceAmazing customer service very thorough and helpful.
Veronica Y | First ImpressionsEmployees acted professionally.
Susan F | Overall ExperienceVery helpful and very understanding!!!
Jaymie D | Overall ExperienceEverything went smoothly.
LINDA S | Overall ExperienceWent on price that was already expensive.
DONNIE S | Overall ExperienceA little expensive but well maintained.
Rhonda M | Overall ExperienceFast and easy, very friendly.
Douglas P | First ImpressionsEvery staff member I dealt with was amazing.
Albert Y | Overall ExperienceEverything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.
Ryan B | Overall ExperienceThe only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.
Wendi P | Overall ExperienceRude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.
david f | Overall ExperienceEvery time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.
Megan S | Overall ExperienceThanks for nice service.
daryl t | Overall ExperienceFriendly staff and clean facilities.
BRANDON S | Overall ExperienceExtremely helpful, friendly, and fast.
Ryan B | First ImpressionsThe young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..
Irene T | First ImpressionsEveryone was very friendly and had a professional image
Javier C | First ImpressionsVery good Service. Employees caring,
Reberto M | First ImpressionsExcellent customer service
bonnie g | First ImpressionsEveryone as always nice and helpful
GUY K | Overall ExperienceExcellent Service
Jerry M | First ImpressionsI had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.
Brian C | ReservationThese guys are awesome! One of the best U Haul service I have ever had!
Lisa E | Overall ExperienceNick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional
Amanda G | Overall ExperienceAppreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.
SHIRLEY K | Overall ExperienceI have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!
barbara T | Overall ExperienceStaff was very friendly and courteous.
Julia M | Overall ExperienceThe staff at this location is so helpful and awesome
leona v | Reservation...thank you for your help with my brother’s storage unit....!
THOMAS M | Overall ExperienceJason is awesome
lisa s | Overall ExperienceThank you for your helpful service and decent pricing, it made my move that much more less stressful.
KYLE P | Overall Experienceplace is run like a well oiled machine. Will not use any other place now.
paul g | Overall ExperienceVery polite staff. U Haul is located in a convenient place
Sonja A | Overall ExperienceNo problems
don d | Overall Experience