Customer Reviews for U-Haul Moving & Storage of Wichita Falls

4,404 reviews

2817 Kell Blvd   Wichita Falls, TX 76308
(3 blocks W of Kemp Blvd on Hwy 277)

(940) 696-1331

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(940) 696-1331

2817 Kell Blvd
Wichita Falls, TX 76308
(3 blocks W of Kemp Blvd on Hwy 277)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
5.0

The pick up process was quick and easy. I was in and out in under 10 minutes with everything I needed already ready to go.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
4.0

Customer did not leave a comment.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
4.0

Vehicle return was very quick and easy.

Josh S. 
Rating:
4.0

Customer did not leave a comment.

Colleen W. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P. 
Rating:
5.0

The truck had a vibration when driving that seemed unusual and excessive.

james K. 
Rating:
1.0

Dropped the truck off.. with full tank.. got charged extra with no info on why and I can't even get no one to explain the reason why.. got the truck with animal hair in it dusty ass hell.. messing up allergies.. even found a dusty old stuffed animal under the passenger seat. They only recommend one picture so I could not even show the inside of the trailer like I want. If someone don't call me back and explain why I am being charge extra. I am taking it to court

Austin N. 
Rating:
4.0

Customer did not leave a comment.

GEORGE - HICKORY N. 
Rating:
5.0

Customer did not leave a comment.

JAMES Q. 
Rating:
4.0

Customer did not leave a comment.

STANLEY S. 
Rating:
4.0

Customer did not leave a comment.

EstherMary V. 
Rating:
3.0

Did not have a storage unit available for the size truck I had rented, so was forced to rent a ubox as well. I had rented a 15ft truck and was told the storage unit would be large enough, but when I had unloaded the truck from floor to ceiling I was forced to pay for a ubox as well. I am Not pleased with uhaul as a company

Casey C. 
Rating:
5.0

Nothing was wrong with the uhual center nor the staff .. I measured wrong and the trailer wouldn't work.. I had to bring back 30 minutes later.. to bad I couldn't get a refund for no use

Bryan B. 
Rating:
2.0

Be downstairs in the office doing work not upstairs bsing, that was a waste of my time, and energy, trying to track a worker, down, and get their attention.

Aisha B. 
Rating:
5.0

Customer did not leave a comment.

Lance E. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
3.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

Max M. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Rocky H. 
Rating:
5.0

Customer did not leave a comment.

Lorena H. 
Rating:
5.0

Great experience...change nothing

William C. 
Rating:
5.0

Good

Donald R. 
Rating:
5.0

Great customer service. In side the truck look like a soda explosion. Truck ran good no problems.

Aaron U. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
4.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

Lonnie H. 
Rating:
4.0

Customer did not leave a comment.

Elibeth G. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

I rent a 26 foots truck and when I went to pick it up they told me that the only truck they have was a 20 foots truck.

Jesus C. 
Rating:
5.0

Nothing

JIM D. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

Freindly service

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Donald B.  |  Overall Experience 
Rating:
3.0

Reduce hold times for contact, have product available without giving customers the run- around & delays.

Lanny J. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Eugene A. 
Rating:
5.0

The location is on the East side of the highway not the west.

Brad M. 
Rating:
5.0

REALLY. Web site stated that a 20' Truck would move a 3 Bedroom Apartment. NO… had to leave furniture behind due to lack of room. You might want to VISIT some apartments to see what people TODAY are living with.

Monty W. 
Rating:
5.0

Everything was well handled. Thanks

Sheila B. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

bettie V. 
Rating:
5.0

Glad they were open longer hours than what we expected.

Darlene M. 
Rating:
5.0

Customer did not leave a comment.

rosalio G. 
Rating:
5.0

Customer did not leave a comment.

Carlona P. 
Rating:
5.0

Busy but much better. Only waited l5-10 minutes.

Nidhinraj John T. 
Rating:
3.0

Rented a dolly with the uhaul and they didn't have any available at that location. I blame the website that let me rent something that the location doesn't have, not the location itself

NICOLAS L. 
Rating:
5.0

I have moved a few times in my, which stinks, BUT this location has the nicest manager and assistant manager I have come across anywhere. So many people are rude these days and these 2 men made my rental experience SO MUCH BETTER! Even if you have to drive, GO to 2817 Kell Blvd, WF. Thanks Guys. KW

Karen W. 
Rating:
5.0

They had my truck ready and waiting for my appointment! Fast friendly service. 10/10!!

Paul L. 
Rating:
5.0

Always have great service/ employees very helpful and courteous.

Joe J. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

We really appreciate the free 30-day storage aftera One Way Truck Rental.

Curtis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Keep doing the same thing.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

mason J. 
Rating:
5.0

I was easily able to access pertinent information (the code for entry, a layout of the storage areas, etc...) and had no issues moving my things into the unit. There was plenty of space that allowed me to unload without blocking other units and the complentary cart was super helpful as it reduced the number of trips I had to make between my unit and my car.

Mlynn J.  |  Online Move In 
Rating:
3.0

Online check in is very difficult and confusing. W we returned truck and were called the next day and told we hadn't. Person who told us he would take care of it didn't. Very frustrating.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA F. 
Rating:
5.0

I needed a storage location for a very short period and I was very pleasantly surprised with the offerings and service at this UHaul location. I attribute the high quality of this particular UHAUL business with their manager (Mario Hernandez). Leadership like his is what makes the difference. And trust me, I probably have set some record for the number of UHAULs I have utilized in my lifetime!

Mark W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Great experience, fast, professional and make you feel appreciated!

john B. 
Rating:
5.0

check-out/check-in needs improvement...slow..

Raymond J. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

Joanne F. 
Rating:
5.0

Customer did not leave a comment.

Deryl P. 
Rating:
5.0

Customer did not leave a comment.

RASHIKA G. 
Rating:
5.0

Customer did not leave a comment.

Earl G. 
Rating:
4.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

The young lady at the desk was extremely pleasant and helpful at tge end of a hectic reloxation. I was soo appreciative of her professional , courtious attitude.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

randy c.  |  First Impressions 
Rating:
3.0

The location was very helpful, however when I checked in my truck they could not find record of the gas amount I was given or an account of damage on the left rear bumper. This is either them not updating info or a system error.

Jordan E. 
Rating:
5.0

Always great help at this location

Scott H. 
Rating:
5.0

Customer did not leave a comment.

BRENT G. 
Rating:
5.0

Nothing really!!! Staff was extremely helpful and kind. Mario is the kindest person I have seen on earth.

MERCY M. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY C. 
Rating:
5.0

Customer did not leave a comment.

Curtis K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORTES J. 
Rating:
5.0

The staff here are very kind, helpful, knowledged, and have a family mentality for caring

Louis J. 
Rating:
4.0

The utility trailer I rented had issues with the tail lights and could not be used. I returned it to the U-Haul dealer where I rented it and they took it back without question and made a digital nite to my on line contact.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Chelsea W. 
Rating:
5.0

I received excellent customer service…just keep doing excellent work. Everyone was kind and helpful.

NICOLE W. 
Rating:
5.0

Staff were great. Truck and trailer were hooked up and ready to go at the front door when I got there. They even warmed the truck up for me while I was doing the paperwork. Great experience.

ERIC J. 
Rating:
5.0

Easy drop off.

Kevin J. 
Rating:
5.0

Outstanding customer service, even when extremely busy.

ALFONSO G. 
Rating:
5.0

Do wheel alignments often

MICHAEL P. 
Rating:
5.0

Everything was good, the card machine wasn't working but that isn't the locations fault. Also suggest having more workers at the 1st of the month.

LISA F. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Wesley D. 
Rating:
5.0

Customer did not leave a comment.

Maurice K. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN E. 
Rating:
5.0

Customer did not leave a comment.

MARSHA A. 
Rating:
4.0

Wish the local U hauls could answer the phone calls. The staff was very helpful.

GUVENER I. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
4.0

Customer did not leave a comment.

Kylie B. 
Rating:
4.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

CARYL E. 
Rating:
3.0

Customer did not leave a comment.

Rita G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruben G.  |  First Impressions 
Rating:
5.0

Mario and his staff where great wouldn't give them up

Erica K.  |  Overall Experience 
Rating:
5.0

Very helpful and curious.

Kathy F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katharina S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Morgan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alyssia V.  |  Overall Experience 
Rating:
3.0

The storage unit had a previous renter's lock still on the door. It took 2 days to get it removed, which required rescheduling my dropoff day and helpers to unload, which was frustrating.

Steven H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  Overall Experience 
Rating:
5.0

I love the climate control... Staff was amazing and I was completely taken care of.

Traci L.  |  First Impressions 
Rating:
5.0

Both the staff and the facility in Wichita Falls made my issues with moving my sister a whole lot easier, Thanks

Charles M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason H.  |  First Impressions 
Rating:
5.0

The gentleman working here had Awesome customer service and were very professional and patient.

Betty A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tim K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

Mario was very helpful

Monique M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SOPHIA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie L.  |  First Impressions 
Rating:
5.0

Great helpful folks with a good sense of humor --

tom a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer W.  |  First Impressions 
Rating:
5.0

U-Haul provided everything I needed at the spare of the moment, Very grateful for U-Haul. Thank you!!

richard s.  |  First Impressions 
Rating:
5.0

Had the unit for over three years and never had an issue with them. Always available and courteous.

STEPHEN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE M.  |  Overall Experience 
Rating:
5.0

Easy to get in and out with security card. Nice and clean facility with friendly customer service oriented staff.

Bradley C.  |  Overall Experience 
Rating:
3.0

Paid for the month and then moved out 10 days later. When I moved out I asked the lady if I get any of the money for the remaining 2/3 of the month. She just looked at me and said no. Nothing else. She was rude.

John L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GINNENE L.  |  Overall Experience 
Rating:
5.0

Thank You For The Service Here An Wichita Falls Texas An Layette Louisiana You're Service Is Awesome

LEROY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick D.  |  First Impressions 
Rating:
5.0

The Manager went above and beyond to help me when I was given the wrong storage unit at first and then I had a family emergency and couldn't come back for a couple of days then he fixed the problem and I'm truly grateful for his compassion and understanding as well as his patience with the situation.

FRANCIS M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESAU B.  |  Overall Experience 
Rating:
5.0

The lady who helped us was very kind and patient. She is an asset to your organization.

Rodney D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenny Y.  |  First Impressions 
Rating:
5.0

She was top notch. Good service. Savana was very helpful.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrel G.  |  First Impressions 
Rating:
3.0

I paid extra for 24 hour access. There are lights in my unit but they do not work.

James H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SUSAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B.  |  Online Move In 
Rating:
4.0

I began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.

CARLA S.  |  Overall Experience 
Rating:
5.0

Very professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I’ll also give five star rating on Google reviews. Thank you so much!

Zac Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sage S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeong Tae O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Erik N.  |  Overall Experience 
Rating:
3.0

The facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later

Deborah Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alejandro m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachel P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lucas F.  |  Overall Experience 
Rating:
1.0

Online functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.

Robert S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dalvin J.  |  Overall Experience 
Rating:
5.0

Very nice even helped me back out a truck.

Danielle T.  |  First Impressions 
Rating:
5.0

The only problem my wife and I had was that the storage door is too hard to roll up.

Javier C.  |  Overall Experience 
Rating:
5.0

Amazing customer service very thorough and helpful.

Veronica Y.  |  First Impressions 
Rating:
4.0

Employees acted professionally.

Susan F.  |  Overall Experience 
Rating:
5.0

Very helpful and very understanding!!!

Jaymie D.  |  Overall Experience 
Rating:
4.0

Everything went smoothly.

LINDA S.  |  Overall Experience 
Rating:
3.0

Went on price that was already expensive.

DONNIE S.  |  Overall Experience 
Rating:
4.0

A little expensive but well maintained.

Rhonda M.  |  Overall Experience 
Rating:
5.0

Fast and easy, very friendly.

Douglas P.  |  First Impressions 
Rating:
5.0

Every staff member I dealt with was amazing.

Albert Y.  |  Overall Experience 
Rating:
4.0

Everything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.

Ryan B.  |  Overall Experience 
Rating:
4.0

The only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.

Wendi P.  |  Overall Experience 
Rating:
1.0

Rude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.

david f.  |  Overall Experience 
Rating:
5.0

Every time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.

Megan S.  |  Overall Experience 
Rating:
5.0

Thanks for nice service.

daryl t.  |  Overall Experience 
Rating:
4.0

Friendly staff and clean facilities.

Brandon S.  |  Overall Experience 
Rating:
5.0

Extremely helpful, friendly, and fast.

Ryan B.  |  First Impressions 
Rating:
5.0

The young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..

Irene T.  |  First Impressions 
Rating:
5.0

Everyone was very friendly and had a professional image

Javier C.  |  First Impressions 
Rating:
5.0

Very good Service. Employees caring,

Reberto M.  |  First Impressions 
Rating:
5.0

Excellent customer service

bonnie g.  |  First Impressions 
Rating:
5.0

Everyone as always nice and helpful

GUY K.  |  Overall Experience 
Rating:
5.0

Excellent Service

Jerry M.  |  First Impressions 
Rating:
4.0

I had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.

Brian C.  |  Reservation 
Rating:
5.0

These guys are awesome! One of the best U Haul service I have ever had!

Lisa E.  |  Overall Experience 
Rating:
5.0

Nick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional

Amanda G.  |  Overall Experience 
Rating:
5.0

Appreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.

SHIRLEY K.  |  Overall Experience 
Rating:
5.0

I have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!

barbara T.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and courteous.

Julia M.  |  Overall Experience 
Rating:
5.0

The staff at this location is so helpful and awesome

leona v.  |  Reservation 
Rating:
5.0

...thank you for your help with my brother’s storage unit....!

THOMAS M.  |  Overall Experience 
Rating:
5.0

Jason is awesome

lisa s.  |  Overall Experience 
Rating:
5.0

Thank you for your helpful service and decent pricing, it made my move that much more less stressful.

KYLE P.  |  Overall Experience 
Rating:
5.0

place is run like a well oiled machine. Will not use any other place now.

paul g.  |  Overall Experience 
Rating:
3.0

Very polite staff. U Haul is located in a convenient place

Sonja A.  |  Overall Experience 
Rating:
5.0

No problems

don d.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top