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Phillip J.Customer Reviews for U-Haul Moving & Storage of Wichita Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick up process was quick and easy. I was in and out in under 10 minutes with everything I needed already ready to go.
Mark B.Vehicle return was very quick and easy.
Josh S.The truck had a vibration when driving that seemed unusual and excessive.
james K.Dropped the truck off.. with full tank.. got charged extra with no info on why and I can't even get no one to explain the reason why.. got the truck with animal hair in it dusty ass hell.. messing up allergies.. even found a dusty old stuffed animal under the passenger seat. They only recommend one picture so I could not even show the inside of the trailer like I want. If someone don't call me back and explain why I am being charge extra. I am taking it to court
Austin N.Did not have a storage unit available for the size truck I had rented, so was forced to rent a ubox as well. I had rented a 15ft truck and was told the storage unit would be large enough, but when I had unloaded the truck from floor to ceiling I was forced to pay for a ubox as well. I am Not pleased with uhaul as a company
Casey C.Nothing was wrong with the uhual center nor the staff .. I measured wrong and the trailer wouldn't work.. I had to bring back 30 minutes later.. to bad I couldn't get a refund for no use
Bryan B.Be downstairs in the office doing work not upstairs bsing, that was a waste of my time, and energy, trying to track a worker, down, and get their attention.
Aisha B.Great experience...change nothing
William C.Good
Donald R.Great customer service. In side the truck look like a soda explosion. Truck ran good no problems.
Aaron U.I rent a 26 foots truck and when I went to pick it up they told me that the only truck they have was a 20 foots truck.
Jesus C.Nothing
JIM D.Freindly service
Gary S.Reduce hold times for contact, have product available without giving customers the run- around & delays.
Lanny J.The location is on the East side of the highway not the west.
Brad M.REALLY. Web site stated that a 20' Truck would move a 3 Bedroom Apartment. NO… had to leave furniture behind due to lack of room. You might want to VISIT some apartments to see what people TODAY are living with.
Monty W.Everything was well handled. Thanks
Sheila B.Glad they were open longer hours than what we expected.
Darlene M.Busy but much better. Only waited l5-10 minutes.
Nidhinraj John T.Rented a dolly with the uhaul and they didn't have any available at that location. I blame the website that let me rent something that the location doesn't have, not the location itself
NICOLAS L.I have moved a few times in my, which stinks, BUT this location has the nicest manager and assistant manager I have come across anywhere. So many people are rude these days and these 2 men made my rental experience SO MUCH BETTER! Even if you have to drive, GO to 2817 Kell Blvd, WF. Thanks Guys. KW
Karen W.They had my truck ready and waiting for my appointment! Fast friendly service. 10/10!!
Paul L.Always have great service/ employees very helpful and courteous.
Joe J.We really appreciate the free 30-day storage aftera One Way Truck Rental.
Curtis K. | Overall ExperienceKeep doing the same thing.
Robert K.I was easily able to access pertinent information (the code for entry, a layout of the storage areas, etc...) and had no issues moving my things into the unit. There was plenty of space that allowed me to unload without blocking other units and the complentary cart was super helpful as it reduced the number of trips I had to make between my unit and my car.
Mlynn J. | Online Move InOnline check in is very difficult and confusing. W we returned truck and were called the next day and told we hadn't. Person who told us he would take care of it didn't. Very frustrating.
Stephen N.I needed a storage location for a very short period and I was very pleasantly surprised with the offerings and service at this UHaul location. I attribute the high quality of this particular UHAUL business with their manager (Mario Hernandez). Leadership like his is what makes the difference. And trust me, I probably have set some record for the number of UHAULs I have utilized in my lifetime!
Mark W. | Overall ExperienceGreat experience, fast, professional and make you feel appreciated!
john B.check-out/check-in needs improvement...slow..
Raymond J.The young lady at the desk was extremely pleasant and helpful at tge end of a hectic reloxation. I was soo appreciative of her professional , courtious attitude.
Christopher F.The location was very helpful, however when I checked in my truck they could not find record of the gas amount I was given or an account of damage on the left rear bumper. This is either them not updating info or a system error.
Jordan E.Always great help at this location
Scott H.Nothing really!!! Staff was extremely helpful and kind. Mario is the kindest person I have seen on earth.
MERCY M.The staff here are very kind, helpful, knowledged, and have a family mentality for caring
Louis J.The utility trailer I rented had issues with the tail lights and could not be used. I returned it to the U-Haul dealer where I rented it and they took it back without question and made a digital nite to my on line contact.
Christopher W.I received excellent customer service…just keep doing excellent work. Everyone was kind and helpful.
NICOLE W.Staff were great. Truck and trailer were hooked up and ready to go at the front door when I got there. They even warmed the truck up for me while I was doing the paperwork. Great experience.
ERIC J.Easy drop off.
Kevin J.Outstanding customer service, even when extremely busy.
ALFONSO G.Do wheel alignments often
MICHAEL P.Everything was good, the card machine wasn't working but that isn't the locations fault. Also suggest having more workers at the 1st of the month.
LISA F.Wish the local U hauls could answer the phone calls. The staff was very helpful.
GUVENER I.Mario and his staff where great wouldn't give them up
Erica K. | Overall ExperienceVery helpful and curious.
Kathy F. | First ImpressionsThe storage unit had a previous renter's lock still on the door. It took 2 days to get it removed, which required rescheduling my dropoff day and helpers to unload, which was frustrating.
Steven H. | First ImpressionsI love the climate control... Staff was amazing and I was completely taken care of.
Traci L. | First ImpressionsBoth the staff and the facility in Wichita Falls made my issues with moving my sister a whole lot easier, Thanks
Charles M. | Overall ExperienceThe gentleman working here had Awesome customer service and were very professional and patient.
Betty A. | First ImpressionsMario was very helpful
Monique M. | Overall ExperienceGreat helpful folks with a good sense of humor --
tom a. | First ImpressionsU-Haul provided everything I needed at the spare of the moment, Very grateful for U-Haul. Thank you!!
richard s. | First ImpressionsHad the unit for over three years and never had an issue with them. Always available and courteous.
STEPHEN S. | Overall ExperienceEasy to get in and out with security card. Nice and clean facility with friendly customer service oriented staff.
Bradley C. | Overall ExperiencePaid for the month and then moved out 10 days later. When I moved out I asked the lady if I get any of the money for the remaining 2/3 of the month. She just looked at me and said no. Nothing else. She was rude.
John L. | Overall ExperienceThank You For The Service Here An Wichita Falls Texas An Layette Louisiana You're Service Is Awesome
LEROY E. | Overall ExperienceThe Manager went above and beyond to help me when I was given the wrong storage unit at first and then I had a family emergency and couldn't come back for a couple of days then he fixed the problem and I'm truly grateful for his compassion and understanding as well as his patience with the situation.
FRANCIS M. | First ImpressionsThe lady who helped us was very kind and patient. She is an asset to your organization.
Rodney D. | First ImpressionsShe was top notch. Good service. Savana was very helpful.
Michael M. | First ImpressionsI paid extra for 24 hour access. There are lights in my unit but they do not work.
James H. | Online Move InI began my experience with UHaul in 2013. There have been several staff changes in that time and while some have been more helpful and friendly than others, all performed their jobs effectively. In event I am in need of such services again, I will specifically use UHaul.
CARLA S. | Overall ExperienceVery professional. Very nice, courteous, prompt, and swift. Understanding of my issue with the other storage place being rude and sending me away. Helpful. Kind. I will definitely do more business at this U-Haul location and recommend it. I’ll also give five star rating on Google reviews. Thank you so much!
Zac Z. | First ImpressionsThe facility alone was good. Paid late so they locked me but paid 3 days later and they never unlocked me til I went there 2 weeks later
Deborah Y. | Overall ExperienceOnline functions did not work. Facility would not answer phone. You took out money but would not let us setup the account. Then never answered the phone. This facility sucks.
Robert S. | Online Move InVery nice even helped me back out a truck.
Danielle T. | First ImpressionsThe only problem my wife and I had was that the storage door is too hard to roll up.
Javier C. | Overall ExperienceAmazing customer service very thorough and helpful.
Veronica Y. | First ImpressionsEmployees acted professionally.
Susan F. | Overall ExperienceVery helpful and very understanding!!!
Jaymie D. | Overall ExperienceEverything went smoothly.
LINDA S. | Overall ExperienceWent on price that was already expensive.
DONNIE S. | Overall ExperienceA little expensive but well maintained.
Rhonda M. | Overall ExperienceFast and easy, very friendly.
Douglas P. | First ImpressionsEvery staff member I dealt with was amazing.
Albert Y. | Overall ExperienceEverything was great except for not getting a refund after pulling all my stuff out of storage 10 days earlier.
Ryan B. | Overall ExperienceThe only problem I had was that when I clened out my space I felt I should have gotten some sort of credit back since I only used it for 5 days of the billing cycle.
Wendi P. | Overall ExperienceRude staff. Wouldn't even let me put a lock on my unit with out buying it from them. Then locked my out of my unit twice. All in only 2 weeks. Will never use them again.
david f. | Overall ExperienceEvery time I was at the uhaul facility all of the staff were professional and helpful. Always offered to help and provided water if needed.
Megan S. | Overall ExperienceThanks for nice service.
daryl t. | Overall ExperienceFriendly staff and clean facilities.
Brandon S. | Overall ExperienceExtremely helpful, friendly, and fast.
Ryan B. | First ImpressionsThe young Spanish man the helped us out yesterday around 5 pm was very good he was by himself but very friendly didn’t seem tht being busy bothered him at all Thank u again for the great help..
Irene T. | First ImpressionsEveryone was very friendly and had a professional image
Javier C. | First ImpressionsVery good Service. Employees caring,
Reberto M. | First ImpressionsExcellent customer service
bonnie g. | First ImpressionsEveryone as always nice and helpful
GUY K. | Overall ExperienceExcellent Service
Jerry M. | First ImpressionsI had a good experience getting my units. I was treated well and the process was relatively painless. I do not like the door mechanism, it was difficult to get into.
Brian C. | ReservationThese guys are awesome! One of the best U Haul service I have ever had!
Lisa E. | Overall ExperienceNick and Jason have been exceptional to work with- I would definitely recommend the facility and give them an A+ for their customer service. They are both know how to treat their customers-exceptional
Amanda G. | Overall ExperienceAppreciated the courtesy and professionalism of the staff. Had to move everything closer to my home - but would use this U-Haul storage facility again if I needed storage in Wichita Falls.
SHIRLEY K. | Overall ExperienceI have used this facility numerous times throughout the past 7 years, at least. Jason is an amazing manager. He is dependable and friendly, and always willing to resolve any situation. I will return!
barbara T. | Overall ExperienceStaff was very friendly and courteous.
Julia M. | Overall ExperienceThe staff at this location is so helpful and awesome
leona v. | Reservation...thank you for your help with my brother’s storage unit....!
THOMAS M. | Overall ExperienceJason is awesome
lisa s. | Overall ExperienceThank you for your helpful service and decent pricing, it made my move that much more less stressful.
KYLE P. | Overall Experienceplace is run like a well oiled machine. Will not use any other place now.
paul g. | Overall ExperienceVery polite staff. U Haul is located in a convenient place
Sonja A. | Overall ExperienceNo problems
don d. | Overall Experience