Customer Reviews for U-Haul Moving & Storage of Wilkes-Barre

3,251 reviews

231 Mundy St   Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

(570) 826-1251

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(570) 826-1251

231 Mundy St
Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
4.0

Overall I would say 4.5 stars, Nothing is perfect so I don't do 5 stars and the businesses that get 4.9 stars from me, Not only do they have to be perfect their prices have to be shockingly low as well. I don't think your prices are extremely high but they certainly aren't extremely low either. All in all it is a very clean and well maintained facility and I feel confident that my belongings are safe in your care.

MICHAEL P.  |  First Impressions 
Rating:
5.0

No

gary S. 
Rating:
1.0

Ignorant counter staff on return didn't even BOTHER to get up and check in my equipment after waiting 10 minutes. When I finally went it, two women were sitting behind counter doing nothing. I gave them my paperwork and they STILL DIDNT check in the trailer for over an hour so I didn't get my digital receipt. When I FINALLY called uhaul customer service, the rep called the location and instructed the rep to check in the trailer. So she finally did it and sent my 12 copies 9f the email just to be spiteful. Ignorant, arrogant, lazy and disgusting. I rented 4 times in 3 weeks. WONT BE DOING IT AGAIN FROM UHAUL!

FRANK P. 
Rating:
2.0

The customer service at that particular place is terrible.

Maceo H. 
Rating:
3.0

I am not sure about my bill .I put 40.oo in gas in the truck then I was told that I need to put 20.00 more in gas ⛽ in the truck .most of my trip was reading 1/2 tank of gas .So why was it so much gas to fill a 1/2 tank 40.00 then told I need to place more gas in the truck. Next If the Company added more miles to the truck before I picked it up why was I charged mileage ?

Harry H. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Great customer service, very welcoming, and a quick process. I was in and out in under 10 minutes. Store was very clean as well! Thank you!

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Leonor D.  |  Overall Experience 
Rating:
5.0

Best experience ever had with using U-Haul. Would travel near or far to always use this service again.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Lloyd D. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

I dealt with the Assistant Manager (I do not recall her name) she was very helpful, attentive and friendly throughout my dealings in renting units, trucks and more!

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Equipment was available and service was quick and professional. Truck was clean n sanitized. Price was fair. I will definitely use there services in the future.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

allen S. 
Rating:
5.0

Customer did not leave a comment.

ROBINSON M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Rocky N. 
Rating:
5.0

Customer did not leave a comment.

DEBORA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas O. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Timely and professional

Michael M. 
Rating:
1.0

Customer did not leave a comment.

Bajram A. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Quick and easy, pick-up and return. Best ever!

Arthur B. 
Rating:
2.0

I've utilized the Wilkes-Barre and Kingston Site multiple times throughout the years but this was the worst experience i've had thus far. I'm not blaming the employees as they were professional but the tech part of this reservation was not up to par. I made a reservation online 2 days prior to my reservation date. The reservation was for the Kingston Location. Arrived at the Kingston location to find that there was no truck on site for me. The employee at the front desk then asked me if I received a text pertaining to this reservation in which I told him I did. I went back and reviewed the text where I did not catch that the address was changed to the Wilkes-Barre Location. The reservation on the online portal continued to state Kingston (where i wanted to get the truck since I was working out of Larksville on this date). Without issue I went to the Wilkes-Barre Location to pick up my truck where I was told that I was not "assigned" a truck at that location and that they had nothing even close to the size I needed. The employee then told me to wait so they can look outside to see what was there. Upon their return they had my 26' truck. Now 30 minutes past my 9am reservation, I was able to go and get into my truck to prepare for what needed to be done. After the day was complete I went back to Wilkes-Barre Location and turned in my key to the lock box and then realized that the app wanted photos of the interior odometer as well as the gas gauge, unfortunately being new to this process, I had already turned the key in and could not get back into the truck. Due to my mistake as I was not familiar with this process, I went and called the office because I wanted to leave a voicemail. When calling the number to the Wilkes-Barre Location, the phone rang and then disconnected with no voicemail so I could not leave a message. Now the issue with the turn in, I take full responsibility for, but the unassigned truck and change of location (which did add unnecessary miles to my trip which I had to pay for) I do partially blame Uhauls technology, as I feel the communications could be better as I may have changed my plans and the way the day was handled. Yes, I will continue to utilize the services of these Uhauls, especially the one in Kingston as I do feel the staff are professional and when things go right I am happy with the services.

Joseph H. 
Rating:
4.0

Customer service needs alil improvement and checking in the link wouldnt let me show location at dropoff it too long to reach someone at uhaul

Gloria C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
Rating:
5.0

Nothing. Keep uo good work. Always friendly and professional.

John S. 
Rating:
3.0

It's not to give out faulty equipment the trailer's hubs locked

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Corson S. 
Rating:
5.0

Everything was great, got in and out without any issues, staff was friendly, would recommend!!

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Keep doing what you're doing!

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Everything worked as planned

MICHAEL L. 
Rating:
5.0

Excellent service

ROBINSON M. 
Rating:
5.0

Facilities were very clean. Access was convient and easy to load into and out of. Love that my unit was temperature controlled and didn’t have to worry about my items being ruined by mold.

katie a.  |  Overall Experience 
Rating:
5.0

The website to dispute rental condition would not update the condition of the rental prior to acceptance. The site kept kicking me out when I tried to upload pictures.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Melissa J. 
Rating:
4.0

Half of the truck wasn't cleaned when I received it

Natalia H. 
Rating:
5.0

After hours equipment return could be made easier

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Kristina B.  |  Online Move In 
Rating:
5.0

Your service was awesome !!

Ryan B. 
Rating:
4.0

My drop off Sunday was great. 3 employees were there to help me out and all were very nice.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Wallace S. 
Rating:
5.0

Number !. Great Staff

Edward S. 
Rating:
5.0

Return went well, no improvement necessary.

Miguel B. 
Rating:
5.0

Everything was great, the trailer pick-up and drop-off process was very easy and hassle free. No issues with the 6x12 covered trailer itself - it handles great on a highway with my Tacoma and is very spacious for my needs. As a matter of fact, I liked it so much during my short trips that I may revisit my plans to rent a bigger moving truck later and just go with this trailer again and save a lot of money. It was my first time driving with a large trailer behind and I was pleasantly surprised how easy it was.

Ilya S. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel M. 
Rating:
5.0

Fast easy and friendly

Charles W. 
Rating:
5.0

Easy in and out. No hassle and very professional.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The young lady that helped me was very friendly and polite. I did forget to go to the gas station but we only went a total of 12 miles. So I was charged $10 extra which was not bad at all.

Darlene B. 
Rating:
5.0

Customer did not leave a comment.

Kerwin B. 
Rating:
5.0

Everything was so professionally done I cannot thing of anything that would make it a better experience. Thanks again.

MALAM A. 
Rating:
4.0

Customer did not leave a comment.

KYLE D. 
Rating:
5.0

Fantastic

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Ilya S. 
Rating:
2.0

Uhaul is a deceitful company they play games with the customers I rented a truck and storage room but there never was any storage unit available so I am stuck with a truck full of contents from an apartment with no place to store them and no place to park the vehicle also I have to leave the other items in the home and forfeit them because we couldn’t unload the truck at storage and retrieve the rest of the furnishings we are loosing resources they sent me to two different storage places each had no storage unit but they gave me reservations For each of the storage facilities

sabrina k.  |  First Impressions 
Rating:
1.0

I was charged 295 dollars for one day when it was supposed to be two days my total with taxes was 169 ish for a day i paid for the extra day then the drop off told me i didnt so they charged me another 80 dollars uhaul has no communication with each other so almost totaling 400 dollars for a 69 dollar day rent with roughly 90 miles so upset with uhaul that i wouldn't recommend anyone renting from them

PHILIP E. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Thanks so much great experience!

Rebecca S. 
Rating:
5.0

Truck was terrible, no brakes Had us on the highway with no breaks in the rain..get new truck.. U would think corporate would refund some of the money..heck no..they took there money out my account without saying sorry or anything..way to go corp..great customer service..

JOHNNIE A. 
Rating:
3.0

Customer did not leave a comment.

FAITH D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joesph R.  |  Overall Experience 
Rating:
3.0

We arrived and the sales person told us that we were at the wrong location, although I had the reservation info that said it was my pick up location. Even though I reserved a truck and held with a credit card, they did not have the truck for the reservation. I also did not receive a confirm call the day before, although they said that was the process.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

ROBINSON M. 
Rating:
5.0

Staff member who assisted us was very good. Efficient and helpful.

CHRISTINE J. 
Rating:
5.0

There is nothing to improve upon. Your staff was friendly and efficient.

Anne G. 
Rating:
5.0

Excellent experience

Gregory K. 
Rating:
5.0

Nice people . I been using this place for years now and it's always a good experience

Benedicto F. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

The Pennsylvania uhaul is great.

VINCE S. 
Rating:
4.0

Customer did not leave a comment.

Laurene T. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Megan P.  |  Online Move In 
Rating:
5.0

Staff was extremely professional AND friendly. An absolute pleasure!!!!!

Jayne L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
5.0

Staff was kind and courteous.

John Y. 
Rating:
5.0

Perfect for a late last minute rent and always reliable would recommend to anyone 10/10

richard M. 
Rating:
5.0

Customer did not leave a comment.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

lorraine K. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Tania G. 
Rating:
4.0

It was not immediately noticeable where to drop the keys. Maybe put a sign on the front door pointing to it?

Valerie K. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
5.0

Brian was very helpful he went above and beyond to help me.

NIRKA C. 
Rating:
4.0

You were wonderful

JENNIFER D. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Van smelled like smoke

Shneour H. 
Rating:
5.0

Nothing. Had fast and friendly service.

John K. 
Rating:
5.0

The staff is friendly and compassionate. They were very helpful and explained how to use the car dolly.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Marian S. 
Rating:
1.0

Y'all charged me 300$ for a 42 $ trailer . Then gave me 13$ back for returning it early … customer service hasn't answered a single call either

Felicia H. 
Rating:
3.0

The appliance dolly wasn't in the uhaul,I wasn't told that when I left,he said he thought he told me it was by the door,got to my destination and had to go back to get it,40 minuets wasted.miles added on,gas wasted,and I didn't even start my move yet.and I could only move in at the arranged times I set up.so it made things difficult and I had to add more time to put things into storage.the truck itself was great and easy to drive.

Karen L V. 
Rating:
5.0

Customer did not leave a comment.

Sujey S. 
Rating:
5.0

Customer did not leave a comment.

Bonnie C. 
Rating:
5.0

Thank you for your service, everything was great thank you

Sonia P. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

The people there are great. And take care of you very well.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

lawanda c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jerry H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JILL W.  |  First Impressions 
Rating:
3.0

800 Number hold times are TERRIBL:E Tryng to get hold of someone is way too difficult

JENNIFER W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katie a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niki L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharece h.  |  First Impressions 
Rating:
5.0

The Guy that took care of me was great took the time to explain everything to me.

diana s.  |  First Impressions 
Rating:
5.0

great service excellent way to see storage sizes

Carol S.  |  First Impressions 
Rating:
5.0

Brian was very helpful and courteous; storage facility very clean and well organized

William L.  |  First Impressions 
Rating:
5.0

My experience was great and the staff very friendly

Serena W.  |  First Impressions 
Rating:
5.0

Very nice and thet were a great help

cassandra b.  |  First Impressions 
No reviews have been submitted for this location.

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