Customer Reviews for U-Haul Moving & Storage of Wilkes-Barre

3071 reviews

231 Mundy St   Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

(570) 826-1251

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(570) 826-1251

231 Mundy St
Wilkes-Barre, PA 18702
(Exit 168 @ I-81)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Check out and check in were great: quick, pleasant, and friendly. Thank you!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Not charge for mileage

Kathryne K. 
Rating:
1.0

Provide adequate number of vehicles so when a person goes to pick up reservation they are not forced to go with a smaller rental and forced to make double the trip and the company collect on double the mileage fees. Very disappointed and unsatisfied customer.

Ashley E. 
Rating:
5.0

Efficient and user friendly.

Quentin N. 
Rating:
5.0

Everything was perfect. Great experience.

Edmund B. 
Rating:
5.0

Customer did not leave a comment.

LINDA C. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

The truck I rented should have been retired a long time ago. It should not be on the road anymore. It was all beat up, ran terribly, was all over the road and difficult to maintain in a straight line. Awful suspension and handling. Super rattling noisy. Old gas-guzzler. The only thing that worked well was the a/c. Should no longer be considered safe to drive this truck. No fault of the staff at this U-haul location, they were excellent. Especially, the person I dealt with by the name of Brian.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Santiago L. 
Rating:
5.0

Customer did not leave a comment.

Dhruva R. 
Rating:
5.0

Customer did not leave a comment.

ROBINSON M. 
Rating:
5.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

Customer did not leave a comment.

Jared W. 
Rating:
5.0

There was a change oil light on the dash right from when I got in.

Shneour H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
1.0

I had issues with the Kingston location!

renee A. 
Rating:
4.0

Very friendly employees!

John J. 
Rating:
5.0

Nothing and keep her on front end she was very good and kept lines moving

ROBERT THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Customer did not leave a comment.

PAUL F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Customer did not leave a comment.

Justine S. 
Rating:
5.0

Customer did not leave a comment.

Hemangini P. 
Rating:
5.0

Customer did not leave a comment.

Wayne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Thanks for a great experience. I am currently waiting for a large storage unit. I need space for a 2 - 3 bedroom apartment. I have to move in 3 months. Please assist

Karen H. 
Rating:
5.0

Service Rep was exceptionally efficient and courteous.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

The staff was very friendly and very knowledgeable help me find the perfect size Van to get what I needed done

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
4.0

I rented a van at a location closer to me a week ahead of time but was directed to another location. Would have been more convenient if I used original chosen location.

Wayne B. 
Rating:
2.0

Customer did not leave a comment.

amie R. 
Rating:
5.0

It's good

yin M. 
Rating:
5.0

Customer did not leave a comment.

JASON A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONARDO C.  |  Overall Experience 
Rating:
5.0

Christian provided the best customer service ever. When my trailer was connected, the left turn signal was not working. Christian said "Don't worry, we will diagnose this and get you on the road". Sure enough. A few tests and a new fuse, I was ready to roll. He was extremely knowledgeable and professional. Honestly, one of the best customer service experiences in my 50 plus years. Needless to say, I am sure you are aware of him and his quality of work. However, most people only use these comment sections to complain. I waited to take the time and commend your Uhaul and your training process. Job well done. Jon Hwak

Jon H. 
Rating:
5.0

Customer did not leave a comment.

cynthia a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

James Sr O. 
Rating:
5.0

Customer did not leave a comment.

Emily R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R.  |  First Impressions 
Rating:
3.0

Be nice if people explained things better.

DAVID M. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

Milcia M. 
Rating:
3.0

Customer did not leave a comment.

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
3.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Hard to get through on the phone and what shows on the website isn’t the same what they have available for storage units

Zina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
3.0

I was disappointed to learn that a uhaul vehicle was not available near my house despite a location that was located there. It was frustrating to learn uhaul would not do anything to provide a vehicle at this location and I ended up paying for 20 additional miles for a commute as my move to as literally down the street from uhaul and each other. I couldn't believe the poor level customer service when I called to inquire about this.

Steven W. 
Rating:
4.0

Customer did not leave a comment.

stanley S. 
Rating:
5.0

Customer did not leave a comment.

ROXANNE S. 
Rating:
5.0

The cost was a little high. I rented for 4 hrs and only drove 30 miles at a cost of $57. The advertisement of $19:95 is misleading. I knew I had to put gas in and get insurance but the mileage charge is excessive.

Sharon F. 
Rating:
5.0

Thankful this location was able to accommodate me bringing the truck back. I just truly hope there is a way i could get some money in return for all this run around.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Excellent staff. Quick and easy check in and out. Very friendly and professional.

James C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Everything went smooth as always:)

FRANK N. 
Rating:
5.0

rience with u-haul was fine. One suggestion: while working on cleaning out our unit, the lights went off every ten minutes or so because they work on motion detection. That left us in the dark until someone walked to the end of the aisle to make the light come back on. Perhaps these lights could stay on a bit longer?

pattie e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

No improvement is necessary!

Ed H. 
Rating:
4.0

The online registration dud not obviously disclose all fees on milage limits. Big surprie to me when i checked in. The pickup location helped me out with it however.

David B. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Desk staff could be a little more helpful and friendly. There was no clarity in regards to my move-out. My unit was wet (not soaked) due to rain. The unit size was suffice to keep my stuff for 2 months.

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara Z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Ari B. 
Rating:
5.0

Amid the pandemic, it would be nice to be able to rent big trucks for more than 24 hours at a time. I'm talking about 20' or better. Also - it should be disclosed on a site at the time of booking the availability of a truck if booking more than 24 hours at a time. So if there is a penalty consumer should know what that penalty would be prior to renting a truck.

ALEX A. 
Rating:
4.0

Customer did not leave a comment.

morris B. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Staff Need to smile

ENRIQUE C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Trucks brakes were horrible. The trucks steering was off but a lot and the engine seemed like it was going to stall because it was stuck in 1st gear. Location and customer service was excellent but the truck was like a death trap. It needs some major work

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Customer did not leave a comment.

RUTH U. 
Rating:
5.0

Customer did not leave a comment.

Neil P. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD K. 
Rating:
3.0

I had a problem with the tires pressure on the truck and it scare me yous should have to chela I all this stuff out before renting your truck i did tell the guy at UHaul about it I should get some kind of credit back on my card .

GWEN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

The outside of the trailer was dirty

mark M. 
Rating:
5.0

Everything went well, do think you can change anything

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Shaun K. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

The employees are the finest , most helpful and understanding people in the industry. I have used uhaul service mannnny times and have been very happy with the service and pleasant attitude every time . To improve could only mean to get more people like the crew that is at the MUNDY ST. WILKES-BARRE PA location I applaud the efforts of these people to satisfy their customers ! Jim McCarroll. Mountaintop pa

JIMMIE M. 
Rating:
5.0

Customer did not leave a comment.

Cristina L. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
4.0

The cargo van had a vary bad smell which was really hard to bear...

Malick J. 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

I left my phone in the u-haul or near the uahul when I dropped it off last night.. can some one please call me at 5709219663 .. I also have a balance I need to pay.. I can be reached at the number provided.. please call me as soon as possible to resolve these issues.. thank j!

Shelby C. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK B. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
5.0

Customer did not leave a comment.

toni M. 
Rating:
4.0

Customer did not leave a comment.

Curtis N. 
Rating:
5.0

Customer did not leave a comment.

TERRI E. 
Rating:
5.0

Customer did not leave a comment.

Harry R. 
Rating:
5.0

Customer did not leave a comment.

Adreena Q. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
1.0

The storage locker leak water and All of the contents of the locker got wet!!! The insurance that I paid for is worthless, the only thing good about my U-Haul experience was Ashley in the office, she was the only person that gave a dam!!! Thanks Ashley, the rest SUCK!!!

Dennis K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katie a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda W.  |  First Impressions 
Rating:
2.0

Had my personal belongings in there for like 7 months an didn’t take insurance but was also not informed that the storage unit I rented would leak lots of water so when I decided to move out my belongings I came back to a broken glass table picture frames soaked boxes with my family’s personal belongings an a bed which paid almost 2000 dollars for chewed up by mice an mice crap on an in some of my belongings took pictures an thought about getting a lawyer for damage loss due to not being informed it had mice unit an mice crap plus my family stuff destroyed an my bed will never do business with them or u guys again an yes I’m gonna look into a lawsuit unless u guys reimburse me for all months paid in an pain an suffering for my losses an not informing me of the storage unit condition besides the fact I didn’t take storage unit insurance I know my rights an what u guys did or rented to me was wrong

FRANCISCO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARISOL G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Niki L.  |  First Impressions 
Rating:
5.0

My only complaint is thanks to Covid-19 lockdowns this year, it took a lot longer to sell my home than expected, but throughout the whole process you guys were great and I was able to got back into storage to retrieve the books and crafting supplies that helped keep us sane when we couldn't go anywhere.

john b.  |  Overall Experience 
Rating:
1.0

I had a reservation for a unit, the staff was very friendly her name was Ashley, however you didn't have a unit for me. All of the units in the building had locks on the first floor but we're not taken out of inventory so I had to scramble and find another location for storage. I never got to move in. I don't know that I would ever use U-haul again. I had a horrible experience getting my truck in South Carolina where you have a remote location that can't pick up GPS running a 24/7 pickup. I then had to drive 49 minutes to the next location to pick up a truck 20 miles outside of my way period then the owner hit the truck off of the gutter coming out to deliver the truck to me. I really think there needs to be more reliability during this time when you're not going to have people at a location on a Friday to hand you keys. I will never use your 24/7, or your online reservation service again. I was extremely disappointed being that I've used U-Haul several times for moving in my past. My entire schedule got messed up because of inconsistency within the U-Haul system. This is a no reflection of Ashley she was very personable and very professional. She even offered to call your Kingston location but by that point I had just about had it and was trying to keep my composure. It was in my best interest to go outside of U-Haul for my storage unit.To say I was disappointed in your company, is an understatement.☹️

Jill G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID H.  |  First Impressions 
Rating:
5.0

The only negative comment that I have is after the WIlkes-Barre Twp facility was damaged by a tornado, being a former police officer in that town, I know there was damage. Trying to get information on my unit was very difficult. Nobody from uhaul reached out to me. It took several days and multiple phone calls to determine all my contents were in fact safe.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharece h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH B.  |  First Impressions 
Rating:
5.0

I did month with the storage and I didn’t have a problem thank you

Icilda L.  |  Overall Experience 
Rating:
5.0

Ashley was terrific. I’d hire her away from you if my company was in PA

kevin g.  |  First Impressions 
Rating:
5.0

The staff here goes above and beyond! I cannot recommend them enough. Ashley and Christian were incredible, I had my car out at their storage facility for a year I wasynt sure if my car would start after sitting so long so they went out and tried it for me before I got there preventing me from having to go back to get a new battery or jumper cables after finding out on my own. Saving extra Uber costs and time. Thank you guys for everything.

Justin T.  |  Overall Experience 
Rating:
3.0

units that are supposed to be “ground level” actually have about a 6 inch lip. ground in front of units has not been paved so it is difficult to roll heavier items into unit. office was no help and did not even have ramps to accommodate.

Ryan C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Luis M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosa `.  |  First Impressions 
Rating:
5.0

The Guy that took care of me was great took the time to explain everything to me.

diana s.  |  First Impressions 
Rating:
5.0

great service excellent way to see storage sizes

Carol S.  |  First Impressions 
Rating:
4.0

Staff and facility are the best of my experience, but the automated charge system is one of the worst I experienced for sometime. I did not expect such big company has such bad system.

MOHAMED A.  |  Overall Experience 
Rating:
5.0

The female that was working at the desk when I signed the contract was extremely helpful and courteous. She made our moving experience less stressful.

Brenda V.  |  First Impressions 
Rating:
5.0

Brian was very helpful and courteous; storage facility very clean and well organized

William L.  |  First Impressions 
Rating:
5.0

Excellent rental and service!

Dina B.  |  First Impressions 
Rating:
1.0

First the until I had was leaking and ruined my personal belongings. Than upon removal of my stuff I was made to pay a full months rent and my stuff was there 2 weeks

Cassandra T.  |  Overall Experience 
Rating:
4.0

Convenient location (for Wilkes University). Will be back in May.

Richard P.  |  Overall Experience 
Rating:
5.0

Great choice

Hellem O.  |  Overall Experience 
Rating:
5.0

My experience was great and the staff very friendly

Serena W.  |  First Impressions 
Rating:
1.0

I will never rent a uhaul again. And I needed one for a cross country trip tomorrow. You guys tell me locations are open where I’m going and they’re closed so I drive 1000 miles for nothing

John B.  |  First Impressions 
Rating:
5.0

Very nice and thet were a great help

cassandra b.  |  First Impressions 
Rating:
5.0

I would definitely recommend people to rent at this Location.

Alicia J.  |  First Impressions 
No reviews have been submitted for this location.

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