Customer Reviews for U-Haul Moving & Storage of Willow Bend

Rating:

3.0

Make sure truck is chkd out by a qualified mechanic; had to call roadside assistance for power steering issue as soon as we got to our loading location!

Rating:

5.0

Keep up the good work

Rating:

5.0

The general manager, I think his name is Ken is great. I'm in the process of moving and have rented 4 times getting the smaller lighter stuff before my movers come and he's (Ken) has gone above and beyond to make sure I was taken care of. He went out and as the manager cleaned the trailer himself and didn't delegate it to someone else to do. That man is a hard worker and would love to steal him to work for my business. Not to mention his team, very responsive and respectful to the customer. I actually rented and requested his location every time. I drive approximately 35 minutes to this store to rent from because of him and his team there. Best Uhaul location I've ever experienced. Keep up the exceptional work.

Rating:

5.0

Great experience.

Rating:

5.0

Great location

Rating:

5.0

Best Uhaul to go to in Texas good rate and best customer service there for what you need.

Rating:

5.0

Nothing keep doing what you are doing

Rating:

5.0

Very efficent

Rating:

5.0

Staff was super friendly and efficient!

Rating:

3.0

Guy was rude. ended up getting a discount but he was still rude for no reason.

Rating:

5.0

They guys working there were great: friendly, efficient.

Rating:

5.0

Great Customer Service

Rating:

5.0

Delieon was very helpful at the Plano location and the vehicle was clean and exactly what I needed for the job.

Rating:

5.0

This is, by far, the best U-Haul dealer I have ever seen or heard of. Everyone there is amazing. A big thank you going out to Michelle for always being so pleasant and helpful. As you get older, people's attitude carries a lot more weight. This is where everyone really shines at this U-Haul location. Keep up the good work team. They do a great job under a constant heavy workload. Memo to the owner: give your people a raise and a bonus please! Thank you, Karl

Rating:

5.0

Crew above and beyond.

Rating:

5.0

This Uhaul location has the friendliest customer service, all employees are very nice. I've been coming here for so long and so often due to the nature of my business and I won't be looking for any other Uhaul location anytime soon. The Manager Cody is amazing and he provides the best customer service ever!

Rating:

5.0

Staff was cordial and helpful.

Rating:

5.0

Sales guy was great, very well spoken, and gave all the information needed!

Rating:

5.0

Keep being personable to all people.

Rating:

5.0

If I ever move again, I hope not, but I’ll use Uhaul truck and storage again. Y’all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!

Rating:

5.0

They were nice and made sure that I was taken care of. Easy process and didn't have to hook or unhook the trailer

Rating:

5.0

They were professional, accommodating, knowledgeable , available/astute, and attentive to your every need. I really appreciated their great customer service attitudes. And the on duty manager was wonderful . I would recommend this shop/location/facility all day. Thank you, everyone ( that includes the check-in gentlemen).

Rating:

5.0

Very Easy Check in and Drop Off. Pleasant folks to deal with as well.

Rating:

5.0

The self drop off was very easy and useful.

Rating:

5.0

Ken, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!

Rating:

5.0

I am aware the governor of Texas said Masks are no longer a mandate and U-Haul personnel has always worn their masks safely & with respect for others.... but there were lots of other customers who refuse to wear the mask or practice safe distances. In the news everyday, business owners and workers are assaulted for asking them wear the mask. How about not Renting the Equipment to those folks.

Rating:

5.0

Super friendly staff and team. The manager has always been so great.

Rating:

5.0

Everything is perfect

Rating:

5.0

Super nice employees that were always helpful. I rented storage there twice and rented multiple trucks from there. They are a great team.

Rating:

5.0

I went there and Deleion Voss help me with everything, thank you

Rating:

5.0

Great Experience!

Rating:

5.0

The online check-in was a hassle -- didn't work. When asked for an alternate form of identification, I opted to provide my wife as another contact and the system wouldn't accept her phone number, saying it was the one associated with the reservation. It was not -- my number was on the reservation. The office representative had to re-create the transaction. Online return worked fine, however.

Rating:

2.0

The equipment (auto transport) performed flawlessly and was very reasonable. The customer service setting up the rental was great. The staff at the location, however, was slow, the process was clunky, and when I called to ask about return I was on hold for over 16 minutes before giving up.

Rating:

4.0

Wait to sign up for a truck can take awhile-

Rating:

4.0

Great experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.

Rating:

1.0

Asked for a dolly and furniture pads, the truck didn't have them, they charged me anyways, I complained about it and got charged anyways.

Rating:

5.0

The team was very helpful. Meet all of my moving needs. Thanks

Rating:

5.0

Annabelle was fantastic

Rating:

5.0

Every one in the Willowbend locations showed excellent customer service. I wasn't able to return it the same day due to some move in issues & had an unknown extra charge. Cody the AGM was so nice & helpful resolving & helping me. Made this moving portion so easy & painless. Thank you so much to the Willowbend team.

Rating:

5.0

I strongly recommend you send all customers to this location. I reserved a rental truck at Midway Beverage 19019 Midway Road and got there only to find no truck. This created problems as I was on a schedule; blow my schedule all to hell. Cost me time and money. I am looking for U-Haul to uphold their $50 guaranty!!!

Rating:

3.0

I came to return the 6 X 12 trailer tonight but could not get the trailer disconnected from my hitch ball! I will bring the trailer in the morning! Please notify the location! Contract # 88930936 Marc T. Babineaux 337-519-4160

Rating:

5.0

N/A

Rating:

1.0

Call me 601-718-7688

Rating:

5.0

Easy

Rating:

3.0

Guy that helped me out was lazy and made me feel like he did not want to do his job. On top of that I asked him to upgrade me to 15 foot truck. Completely ignored me and walked me over to a 10 ft truck handed the keys.

Rating:

5.0

Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.

Rating:

5.0

Clean as a whistle, friendly staff

Rating:

5.0

Drop off employee was extremely friendly and helpful in the process of turning in the truck..

Rating:

4.0

Nothing at all

Rating:

3.0

Reserved a furniture dolly, but none at the location, very disappointed

Rating:

4.0

The interior of the truck was still dirty from the previous renter to include a large amount of pet hair. The vehicle had damage on it that I HAD to note, it should have been noted or repaired. The unit it self would bounce at 55-60 mph. This created a hazardous situation.

Rating:

4.0

This time service was great! I noticed a different person (I think Kevin) he was great and same white female from last time I rented. She's always great

Rating:

5.0

Usually a pretty busy drop off. That's the only downfall but they are a really cool team so it evens out and makes it worth it.

Rating:

4.0

Kammeton needs a little more training, but managed to take care of me.

Rating:

4.0

Kenneth and his team did a great job and look forward to making this my go to dealer from now on. They made sure everything was good to go and got me the best deal after my original appointment was moved. Thanks again!

Rating:

5.0

I am always frustrated by the misleading $19.95 a day banners on the sides of your vans and trucks. I had the van for less than two hours and put less than 50 miles on it and the charge was over $60.00. That's fine, but $19.95 plastered on the side of the van is a lie.

Rating:

5.0

Friendly, helpful staff.

Rating:

1.0

I want it known that the guy who was working inbound truck returns was SO RUDE! He actually yelled at me and told me to wait on him then proceeded to leave and forget about me. I didn't even need him, because I was dropping off a trailer and there was another representative available to help with trailers but the truck intake fella couldn't bother to tell me that. He just screamed and yelled and really was quite rude to me.

Rating:

5.0

My experience was great, everyone was friendly and helpful....will definitely be back again!

Rating:

5.0

Best location, pass few other ones on the way to this one, don't need reservation, always lots of choices. Manager and his stuff super nice and professional.

Rating:

5.0

Cody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.

Rating:

5.0

They ROCK!

Rating:

2.0

Honestly the service was great but I was charged for a dolly I didn't receive

Rating:

4.0

I received a notice that I have a bill still owed ? I used the truck to my advantage? But returned it a day ahead of schedule? Don't understand why getting a notice of having charges still pending? Especially when returned rental 1 day ahead of time?

Rating:

5.0

Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!

Rating:

5.0

Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.

Rating:

5.0

Great customer service.

Rating:

2.0

My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.

Rating:

5.0

Keep up the good work.

Rating:

5.0

This facility was well maintained

Rating:

5.0

Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.

Rating:

3.0

While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.

Rating:

5.0

Thank you for a great storage unit.

Rating:

5.0

Ken was very helpful and nice.

Rating:

4.0

Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.

Rating:

5.0

The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl

Rating:

5.0

No issues at all!

Rating:

5.0

Great place will use them again if needed

Rating:

5.0

I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)

Rating:

5.0

From the moment I walked in the door, I had a great experience!

Rating:

5.0

We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas

Rating:

1.0

Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired

Rating:

5.0

All around awesome!

Rating:

5.0

There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!

Rating:

5.0

Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.

Rating:

5.0

My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.

Rating:

5.0

Kenneth was remarkably helpful with everything I needed. Great experience.

Rating:

5.0

The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.

Rating:

5.0

The staff was extremely helpful!!!

Rating:

1.0

Changed lock on my unit and removed my belongings

Rating:

5.0

Great custumer service!

Rating:

5.0

Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.

Rating:

5.0

Friendly staffs

Rating:

4.0

Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.

Rating:

5.0

Great staff, clean unit, no issues whatsoever.

Rating:

5.0

Very clean and the people were friendly

Rating:

4.0

Chris was very nice.

Rating:

1.0

I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.

Rating:

5.0

Very helpful staff

Rating:

5.0

The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.

Rating:

3.0

Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.

Rating:

3.0

Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.

Rating:

5.0

They made the process very easy. The lady was fast and efficient

Rating:

5.0

Very thorough and kind

Rating:

5.0

Super location, facility, staff. Will HIGHLY recommend.

Rating:

5.0

the team is great.

Rating:

5.0

Excellent service! Friendly, Fast, Very Courterous!

Rating:

5.0

Very satisfied with the service and facility for the last several years we’ve rented a storage unit.

Rating:

5.0

Exelent service

Rating:

4.0

Very clean staff was professional

Rating:

3.0

The staff was friendly sometimes. But the staff was more friendly then the managers

Rating:

5.0

Good place friendly staff. Would use this place again if I need it.

Rating:

5.0

The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.

Rating:

4.0

We simply needed to save money so we moved our storage in house.

Rating:

5.0

None

Rating:

5.0

Great customer service!! Would comeback when the need for storage is presented.

Rating:

5.0

very friendly and helpful

Rating:

4.0

Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes

Rating:

5.0

The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!

Rating:

5.0

Great staff

Rating:

4.0

The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.

Rating:

1.0

The wrost Uhal I've been to ever!!!

Rating:

5.0

great service

Rating:

5.0

Very good place everyone was nice and helpful

Rating:

1.0

The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.

Rating:

5.0

Very quick service!