Customer Reviews for U-Haul Moving & Storage of Willow Bend

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Willow Bend

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Pamela H. on

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Everything was great.

Austin C. on

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Customer did not leave a comment.

Taranath P. on

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Please take less money for the gas

Erika S. on

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Would I recommend yes and no, dropping off the truck is a hassle. You have to do to many steps just to drop off the truck. I like the one in Irving better. I only choose this location because it convenient for my location

Jason P. on

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Frank R. on

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Ruben C. on

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Ken and Reggie were my contacts for this location and they were fantastic. This was my first time renting a trailer, they gave me great service and education upon using their equipment. Extremely satisfied and definitely will use your service again. Thanks!

Thomas M. on

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All of the employees at this location are knowledgeable and attentive. I have been coming to this location for the last 10 years and I have noticed this location always has the best people.

William C. on

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Leonard P. on

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William G. on

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Doug T. on

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Awesome return service. They unhooked everything and gave us a quick check out. Very friendly staff.

peter p. on

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Shane M. on

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Joshua R. on

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Randy M. on

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Very accommodating Slight problem on bill but manager addressed it immediately. Very easy procees from beginning to end Thanks

Patrick H. on

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Phillip L. on

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Carl S. on

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Check in process using the application left me feeling like a criminal. Mostly due to the validation of me. There was no notice I would be asked for friend's to vouch for me, or my passport, etc. so I was unprepared to deal with this and had what seemed to be suspicious conversations with the remote order pick up people. I had trouble lining up my wife to talk to them because she was in transit and then they wanted another person!. If I had known about this in advance it would not have been an issue, but to spring it on me and then act suspicious when I cannot immediately comply leave an overall bad feeling about the whole rental.

Suelema R. on

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I was in and out of here in 5 minutes. Loved it!!

James V. on

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Excellent service

Crystal A. on

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David T. on

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Older gentleman in the early AM could be more helpful to customers that have not used 24/7 and less rude.

Ronald H. on

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Domonique j. on

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DORENE A. on

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Excellent overall experience. Would definitely rent again from this location.

Heather W. on

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Michael W. on

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David A. on

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Ryburn B. on

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Vehicle almost new, clean, reasonable for my needs.

paul s. on

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Jaevon M. on

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Anita S. on

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Very helpful staff

Clint T. on

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The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.

MICHAEL M. on

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Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.

Kristin S. on

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Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.

David L. on

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They made the process very easy. The lady was fast and efficient

Jay a. on

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Very thorough and kind

susanne f. on

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Super location, facility, staff. Will HIGHLY recommend.

tana e. on

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the team is great.

Dorothy V. on

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Excellent service! Friendly, Fast, Very Courterous!

TAMI S. on

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Very satisfied with the service and facility for the last several years we’ve rented a storage unit.

Jesus S. on

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Exelent service

STEVE K. on

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Very clean staff was professional

Denise K. on

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The staff was friendly sometimes. But the staff was more friendly then the managers

Wendll S. on

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Good place friendly staff. Would use this place again if I need it.

LATRIVIA R. on

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The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.

COSTCO W. on

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We simply needed to save money so we moved our storage in house.

Howard D. on

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Jose T. on

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Great customer service!! Would comeback when the need for storage is presented.

Michael c. on

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very friendly and helpful

James B. on

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Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes

Ashley D. on

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The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!

Jerome N. on

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Great staff

Doris M. on

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The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.

Anna H. on

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The wrost Uhal I've been to ever!!!

Kevin D D. on

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great service

Janette Santana W. on

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Very good place everyone was nice and helpful

Marvetta P. on

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The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.

LAURIE P. on

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Very quick service!

Jeffrey B. on

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Great service.