Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I strongly recommend you send all customers to this location. I reserved a rental truck at Midway Beverage 19019 Midway Road and got there only to find no truck. This created problems as I was on a schedule; blow my schedule all to hell. Cost me time and money. I am looking for U-Haul to uphold their $50 guaranty!!!
I came to return the 6 X 12 trailer tonight but could not get the trailer disconnected from my hitch ball! I will bring the trailer in the morning! Please notify the location! Contract # 88930936 Marc T. Babineaux 337-519-4160
N/A
Call me 601-718-7688
Easy
Guy that helped me out was lazy and made me feel like he did not want to do his job. On top of that I asked him to upgrade me to 15 foot truck. Completely ignored me and walked me over to a 10 ft truck handed the keys.
Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.
Clean as a whistle, friendly staff
Drop off employee was extremely friendly and helpful in the process of turning in the truck..
Nothing at all
Reserved a furniture dolly, but none at the location, very disappointed
The interior of the truck was still dirty from the previous renter to include a large amount of pet hair. The vehicle had damage on it that I HAD to note, it should have been noted or repaired. The unit it self would bounce at 55-60 mph. This created a hazardous situation.
This time service was great! I noticed a different person (I think Kevin) he was great and same white female from last time I rented. She's always great
Usually a pretty busy drop off. That's the only downfall but they are a really cool team so it evens out and makes it worth it.
Kammeton needs a little more training, but managed to take care of me.
Kenneth and his team did a great job and look forward to making this my go to dealer from now on. They made sure everything was good to go and got me the best deal after my original appointment was moved. Thanks again!
I am always frustrated by the misleading $19.95 a day banners on the sides of your vans and trucks. I had the van for less than two hours and put less than 50 miles on it and the charge was over $60.00. That's fine, but $19.95 plastered on the side of the van is a lie.
Friendly, helpful staff.
I want it known that the guy who was working inbound truck returns was SO RUDE! He actually yelled at me and told me to wait on him then proceeded to leave and forget about me. I didn't even need him, because I was dropping off a trailer and there was another representative available to help with trailers but the truck intake fella couldn't bother to tell me that. He just screamed and yelled and really was quite rude to me.
My experience was great, everyone was friendly and helpful....will definitely be back again!
Best location, pass few other ones on the way to this one, don't need reservation, always lots of choices. Manager and his stuff super nice and professional.
Cody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.
They ROCK!
Honestly the service was great but I was charged for a dolly I didn't receive
I received a notice that I have a bill still owed ? I used the truck to my advantage? But returned it a day ahead of schedule? Don't understand why getting a notice of having charges still pending? Especially when returned rental 1 day ahead of time?
Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!
Customer service was excellent. I would definitely use again and recommend to anyone.
Kevin was extremely helpful and a pleasure to deal with.
This location has the friendliest team, I use U-hauls on a weekly business due to the nature of my business and they're the best, especially Cody , he is a awesome, not going to another U-haul ever, this is the best location.
Staff not able to care for volume of customers. Took excessive time to pick and drop off equipment. Poor communication with customers and return process was extremely painful. Line of 6 people when dropping off and no one in the office as they were all outside. Seems to be no management direction or either potentially no vision of how an operation should be run. Worst experience ever renting from Uhaul.
Nothing everything was very good the price was good also
I had a bit of an issue with my rental and unfortunately the location could not get me a proper answer. They were very professional and very nice as they were relaying the message but I only needed to rent a 6x12 enclosed trailer for one day, it would have been $30 plus tax and insurance. I asked to return it at a location to where I was moving too and the price gouging without any valid reason was absurd. The price jumped from $30 to $272 to drop it off at another location. I could've been more calm about this price had it been much more reasonable than that but that is what threw me over the top. I asked the two gentlemen why it jumped that high but they couldn't give me a reason because they said and I quote, "thats just how the system works, it can change from day to day and unfortunately it doesn't give us a reason." So I was forced to rent it for two days and we had to risk driving the trailer back in snow and ice to have it back at this exact location. I did call to let them know about us running about a couple of hours past the drop off time due to inclement weather and they did say they would work with me but I will see when the final charge is set of my statement of my bank. So this wasn't my best experience with Uhaul and I seriously hope it isn't that bad the next time I use your company. The gentlemen at this store though were very professional and I do applaud that but this really put a damper on my knowledge of your company.
Be more attentive to lobby customers. I stood by myself. One agent looked directly at me several times after helping an older white gentleman before me and did not acknowledge my presence or refer me to the female whom was very helpful after another male (whom walked through two times) directed me to the female. After driving around to the trailers, I had to call the office number to have someone to complete the rental. This is not the first time I have driven around and had to call or walk back up to the office to get further assistance. The last time I was in the office and heard the counter rep call the person AND they confirmed they were on the way. (*Again, that was last time)
None. All good
Ken was accommodating knowledgeable and friendly.
Staff were very helpful
Have in the vehicle a sign that tells you what kind of gas.
Please do better service/maintainence on trucks.
Cody was excellent, great service
Truck check engine light was on and interior windows were very dirty almost a safety issue. Customer service was good.
Nothing the service was awesome.
1. App had a number of issues - entering info, employee txt me new link etc. 2. I could not locate what level the fuel was when taken 3. When I called uhaul to find out the fuel level from the gas station, message stated it would be a 10-15 minute wait. 4. I believed I filled out all info before to just pickup the truck the next morning but when I arrived, I had to fill out additional info and also had to provide a contact ph no. The contract did not recognize the number calling. It would be helpful to know that that was going to happen ahead of time.
Computer time! Its always the system that creates delays
Fast, efficient service. Pickup was in excellent condition. Return was simple and fast.
Helped me workout another location mess up
I did the online check-in for the first time and apparently I didn't complete the process. an employee came outside and I showed an employee the code I had from the App that had the truck number on it, he barely glanced at it , but he pulled the truck up for me and let me know it was ready! I drove to my location and got a phone call from an extremely rude guy who was maybe the manager? Accused me of taking a truck and trying to interrogate my like I just jumped in a random truck and stole it, he eventually calmed down after explained that HIS EMPLOYEE GAVE ME THE TRUCK. Needless to say I will never rent from another U Haul again, especially this location
Overall clean and organized and people were quick to action
Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.
Very efficient drop off
The best U-haul location ever! The best people, the cleanest truck. Thank you guys!!!!
Keep the great customer service alive . Amazing team here lead by Kenneth the store manger . Helpful to my move and gave some great help when I arrived at my long destination. Appreciate this location and would always recommend to anyone . Thank you
No improvement needed! Pick up was an easy process. The staff there is very diligent regarding safety. They double- checked everything on the trailer, and made the necessary adjustments to make it as safe as possible.
What a great experience this was! Every person I dealt with was top notch! I'll never choose anyone except Uhaul for my moving experience. Professional and courteous m! Thank you!
Great customer service.
My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.
Keep up the good work.
This facility was well maintained
Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.
While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.
Thank you for a great storage unit.
Ken was very helpful and nice.
Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.
The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl
No issues at all!
Great place will use them again if needed
I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)
From the moment I walked in the door, I had a great experience!
We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas
Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired
All around awesome!
There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!
Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.
My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.
Kenneth was remarkably helpful with everything I needed. Great experience.
The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.
The staff was extremely helpful!!!
Changed lock on my unit and removed my belongings
Great custumer service!
Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.
Friendly staffs
Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.
Great staff, clean unit, no issues whatsoever.
Very clean and the people were friendly
Chris was very nice.
I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.
Very helpful staff
The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.
Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.
Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.
They made the process very easy. The lady was fast and efficient
Very thorough and kind
Super location, facility, staff. Will HIGHLY recommend.
the team is great.
Excellent service! Friendly, Fast, Very Courterous!
Very satisfied with the service and facility for the last several years we’ve rented a storage unit.
Exelent service
Very clean staff was professional
The staff was friendly sometimes. But the staff was more friendly then the managers
Good place friendly staff. Would use this place again if I need it.
The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.
We simply needed to save money so we moved our storage in house.
None
Great customer service!! Would comeback when the need for storage is presented.
very friendly and helpful
Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes
The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!
Great staff
The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.
The wrost Uhal I've been to ever!!!
great service
Very good place everyone was nice and helpful
The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.
Very quick service!
Great service.
