Customer Reviews for U-Haul Moving & Storage of Willow Bend

8852 reviews

1501 Dallas Pkwy   Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)

(972) 735-0670

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 735-0670

1501 Dallas Pkwy
Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Laurie D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE DAVID L. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Customer did not leave a comment.

JORI P. 
Rating:
5.0

Customer did not leave a comment.

MAIKEL L. 
Rating:
5.0

Please provide more parking spaces for customers. Most of the open spaces had trucks parked and it was very difficult to drive around the building.

JAE W C. 
Rating:
5.0

Customer did not leave a comment.

ROY G. 
Rating:
5.0

Cody went above and beyond with my in-person questions, as well as when I contacted the store later the same day.

Stacy L. 
Rating:
1.0

I felt no one but the young black girl knew what they where doing. They had me leave then come back because he didn't look at reservation number. I was late meeting my mover and was charged extra. Very disappointed.

LETICIA D. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Great customer service

NOLAN CHRISTOPHE S. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Andrey K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Have an employee pull the truck around for the customer. Also park the truck in an open area where photos can be taken during the pre inspection.

BILL G. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Staff were very helpful and professional. Mobile app was slow/unable to connect so I had to go inside to arrange to pick up the rental, but they took care of things quickly.

George S. 
Rating:
5.0

Excellent customer service from the folks at this location. I am sorry I did not get their names....but very apparent that customer service is emphasized. The lady at the counter was helpful, and when she could not solve an issue immediately, she got the manager who dealt with things quickly. At drop-off, the young gentleman assisted me in returning the vehicle...even tho it was a few minutes after "closing time". Thank you for the customer service emphasis. I can not say the same about either my online experience nor trying to reach a live person to assist. Online, I was directed to a different pick up location, without any warning, and when I tried to change locations, I was not successful. I waited on hold several times well over 5 minutes without speaking to a live person. Not customer friendly.

RICHARD W. 
Rating:
3.0

The gas tank was below half and on the papers they said it was half and when I got the truck I even took a picture but at the end they kept like they said even though it was wrong and they charged me for that!

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

Shalitha S. 
Rating:
3.0

Customer did not leave a comment.

Shea D. 
Rating:
5.0

Customer did not leave a comment.

Raghunath R. 
Rating:
5.0

Excellent!

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

LOI N. 
Rating:
5.0

The staff was amazing! So friendly and helpful. So impressed and will never go anymore else!

Thomas W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kurtisha J.  |  First Impressions 
Rating:
5.0

Everything jus

RENATO N. 
Rating:
5.0

Customer did not leave a comment.

SANJUAN T. 
Rating:
5.0

Great customer service

FODE T. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Cody Scott is a "No Nonsense" Relief Manager with Leadership abilities and operational efficiencies that gets things done. He and his Team are the real thing. I rent there for peace of mind, as I know that things GET DONE! Thank You!

ANDREAS S. 
Rating:
5.0

Customer did not leave a comment.

EARNEST B. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

LYNN C. 
Rating:
5.0

The team did a great job. Very professional and friendly.

Steve B. 
Rating:
5.0

Other than being a little short handed personnel wise this U-Haul center was a well oiled machine. It was a well organized business.

Dennis M. 
Rating:
5.0

Very prompt and helpful!

Samuel C. 
Rating:
5.0

Thank you! Good service

JOSE F. 
Rating:
5.0

Customer did not leave a comment.

Brea E. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Cody was extremely polite and very knowledgeable and very helpful

REBECCA M. 
Rating:
5.0

Customer did not leave a comment.

Melvin C. 
Rating:
3.0

The truck was so dirty in the inside. It was horrible

ARENICHA M. 
Rating:
5.0

Customer did not leave a comment.

Kurt W. 
Rating:
5.0

Superior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.

carlton w.  |  First Impressions 
Rating:
5.0

For a 'High Pressure' environment ALL of the staff have been exceptionally patient with all customers I witnessed. Highly recommend this location to all.

CARLTON W. 
Rating:
5.0

Customer did not leave a comment.

CASANDRA H. 
Rating:
4.0

Its was ok , my first time here Cody helped me , he was fast and friendly.

AMINA T. 
Rating:
5.0

Initial process was confusing when i signed up for a different location - it wasn't very clear that the equipment wasn't there, but that i would get a call from a central person who would direct me to a different facility. The process was fine - however, you should be clearer up front. I almost backed out since it didn't make sense that i was agreeing to rent, but acknowledging that the equipment wasn't there? clearer communication would help a first time renter.

TODD B. 
Rating:
2.0

I was charged for more miles and the drop off took me 2 ours as the location I had didn't have proper instructions. Very disappointed!

HUSSAIN A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

On site manager Cody Scott is excellent!!

Jennifer S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Friendly service, the guy came out to the truck while out was raining. Said not to worry about the muddy floor. I would suggest that you allow a few more miles on the contract - I went 4 miles over but that was mainly because I had to drive it from my home to the return facility. There should be some flex on the miles allowed - I was charged or 4 miles over. There are always extra miles from the pu location to the loading location and also from the unloading location to the drop off location - that could be as much as 10 miles.

Samuel C. 
Rating:
5.0

Excellent customer service. Vans were very well cleaned. Top notch!

THOMAS M. 
Rating:
5.0

Wonderful services. Would rent again from this location if I didn't live so far away!

BENJAMIN N. 
Rating:
5.0

Customer did not leave a comment.

HOPE A. 
Rating:
5.0

Customer did not leave a comment.

SANG YEOUN N. 
Rating:
5.0

Customer did not leave a comment.

Devin S.  |  First Impressions 
Rating:
5.0

I ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.

whitney s.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA T. 
Rating:
5.0

Great service

GREGORY S. 
Rating:
3.0

Have a better check in process.

Brice C. 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONNY W. 
Rating:
5.0

Customer did not leave a comment.

SAIF A. 
Rating:
4.0

The people were great in the store. Very helpful and quick. On return, our contract didn't get closed out in the system like it was supposed to so we had to drive back because we couldn't get through on the phone. The person in the store apologized and waived one of the fees because we had to drive back.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

DEAN M. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Nothing

FRANK B. 
Rating:
4.0

Customer did not leave a comment.

ALBERTO M. 
Rating:
5.0

Customer did not leave a comment.

KURT E. 
Rating:
5.0

Everyone was helpful Very friendly and kind

Lisa K.  |  Online Move In 
Rating:
5.0

It was very quick and easy

JENNIFER F. 
Rating:
5.0

Everything looks okay at this location. The manager Mr Cunningham is very pleasant. This is my second time renting from this location and the service has always been A-1.

YASIN F. 
Rating:
5.0

At the time of rental, the representative did not disclose that there is an administrative fee for tolls. This is a huge mistake that you do not disclose this fee. It should be an acknowledgement and a request for signature disclosing that the customer will agree to pay an administrative fee of $1.00 for each toll charge.

KELLY C. 
Rating:
5.0

DeLeon did an excellent job of representing U-Haul

MICHAEL M. 
Rating:
5.0

Excellent customer service

ELE'RICKCLIFFORD J. 
Rating:
4.0

Customer did not leave a comment.

Randy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIANNE F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C. 
Rating:
5.0

The mobile checkin process did not work as my truck was not ready when requested. Had to go inside and get an employee to get truck and complete paperwork which is counter to the mobile process. The entire mobile process didn't work with the uhaul web site as wouldn't pick up my location despite standing in the lot ans connecting to the uhaul sites wifi. Same issue when I returned the truck, no ability to recognize my location so was unable to complete the return via mobile. My phone was set to allow location both instances, pick-up and return so unsure why it didn't work. Suggest you make it easier to connect to site for location purposes to complete mobile transaction.

Scott G. 
Rating:
2.0

Customer did not leave a comment.

SHERAH K. 
Rating:
3.0

Don't check me in afterhours unless you ask me, first. If I had known about the $20 fee, i would of done it myself to save the money.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

Clifford L. 
Rating:
5.0

Very efficient and professional.

Alan B. 
Rating:
5.0

Super helpful, very friendly and efficient. Love this location

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Binit A. 
Rating:
3.0

I was unable to pick up the truck through my online account without calling customer service, siting on hold for over 40 minutes, being transferred twice and then when I did finally get a very kind woman to take care of me, I was given a reference number to receive a VIP discount and was told I could use it on the current rental I had just picked up. When turning in the truck there was nowhere to enter any reference number therefore I was not able to use the discount. The location was fine. The people were fine. The process sucks. I rent from Uhaul often please work on the reliability of the mobile pick up service. It's super convenient since I work late but the last thing I want to do after a long day at work is sit in a Uhaul parking lot for nearly and hour on the day I am scheduled to move trying to pick up a truck.

Maranda C. 
Rating:
1.0

Uhaul did not have the equipment I reserved even though I made the reservation a week in advance.

KYLE E. 
Rating:
5.0

Customer did not leave a comment.

Raghunath R. 
Rating:
5.0

Great customer service

GREGORY O. 
Rating:
5.0

Customer did not leave a comment.

JEREMY F. 
Rating:
4.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

WM K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Issac M.  |  Overall Experience 
Rating:
5.0

Great Service and very friendly staff

Shyla G.  |  Overall Experience 
Rating:
5.0

Service was excellent

JAY B. 
Rating:
5.0

Excellent location, they are very organized, and the van was in perfect condition.

Roy R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

PACEY H. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Our only concern is fortunately my husband is a former mechanic and decided to check the oil on the truck. Although we only drove the truck for a total of 75 miles or so, it was low on oil and required at least two quarts to make it safe to drive. Although we told the check in person about it, he didn't seem concerned at all and said that they burn oil after many miles. It should not have been two quarts of oil after about 60 miles. Otherwise very friendly and helpful staff at this location from booking the reservation, purchasing supplies, and picking up the vehicle. Would recommend, just beware of potential mechanical issues.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

CIRCA c.  |  First Impressions 
Rating:
5.0

All is well

michelle h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Contrell B.  |  Overall Experience 
Rating:
5.0

Crew above and beyond.

KARL S.  |  Overall Experience 
Rating:
5.0

If I ever move again, I hope not, but I’ll use Uhaul truck and storage again. Y’all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!

RHONDA S.  |  Overall Experience 
Rating:
5.0

Ken, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!

Cynthina H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allynn D.  |  First Impressions 
Rating:
5.0

Super friendly staff and team. The manager has always been so great.

Jeffrey H.  |  Overall Experience 
Rating:
4.0

Great experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.

NICHOLE H.  |  First Impressions 
Rating:
5.0

The team was very helpful. Meet all of my moving needs. Thanks

William B.  |  Overall Experience 
Rating:
5.0

Annabelle was fantastic

Darrian G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Zarak J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alton r.  |  Overall Experience 
Rating:
5.0

N/A

KENDRICK C.  |  First Impressions 
Rating:
5.0

Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.

John Z.  |  Online Move In 
Rating:
5.0

Clean as a whistle, friendly staff

TRENT K.  |  First Impressions 
Rating:
4.0

Kammeton needs a little more training, but managed to take care of me.

David L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Cody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.

Brittany G.  |  Overall Experience 
Rating:
5.0

Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!

dennis r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

muhammad h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRAMMELL K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEISHA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances P.  |  First Impressions 
Rating:
5.0

Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.

Martha L.  |  First Impressions 
Rating:
5.0

Great customer service.

Terry J J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

philip v.  |  Overall Experience 
Rating:
2.0

My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.

Troy B.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

KENNETH S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda K.  |  Overall Experience 
Rating:
5.0

This facility was well maintained

joseph k.  |  Overall Experience 
Rating:
5.0

Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.

Alexis W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson T.  |  Overall Experience 
Rating:
3.0

While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.

Kena H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles w.  |  Overall Experience 
Rating:
5.0

Thank you for a great storage unit.

Carl S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrienne C.  |  Overall Experience 
Rating:
5.0

Ken was very helpful and nice.

KELLY M.  |  First Impressions 
Rating:
4.0

Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.

JOHN M.  |  Overall Experience 
Rating:
5.0

The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl

Shaterica L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenneth s.  |  Overall Experience 
Rating:
5.0

No issues at all!

Diana W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ladysher A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY T.  |  First Impressions 
Rating:
5.0

Great place will use them again if needed

James A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte G.  |  Overall Experience 
Rating:
5.0

I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)

Barbara P.  |  Overall Experience 
Rating:
5.0

From the moment I walked in the door, I had a great experience!

kenneth s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob K.  |  First Impressions 
Rating:
5.0

We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas

ROBERT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelson T.  |  First Impressions 
Rating:
1.0

Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired

Nguyen N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rachel a.  |  Overall Experience 
Rating:
5.0

All around awesome!

Amanda K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandra P.  |  Overall Experience 
Rating:
5.0

There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!

keanna c.  |  Overall Experience 
Rating:
5.0

Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.

richard m.  |  First Impressions 
Rating:
5.0

My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.

Joseph C.  |  Overall Experience 
Rating:
5.0

Kenneth was remarkably helpful with everything I needed. Great experience.

Ian C.  |  First Impressions 
Rating:
5.0

The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.

Till T.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful!!!

Stephen E.  |  Overall Experience 
Rating:
1.0

Changed lock on my unit and removed my belongings

Ashton S.  |  Overall Experience 
Rating:
5.0

Great custumer service!

Rich H.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.

Shannon H.  |  Overall Experience 
Rating:
5.0

Friendly staffs

Felix C.  |  First Impressions 
Rating:
4.0

Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.

Izear H.  |  Online Move In 
Rating:
5.0

Great staff, clean unit, no issues whatsoever.

Gregg R.  |  Overall Experience 
Rating:
5.0

Very clean and the people were friendly

Tammy P.  |  Overall Experience 
Rating:
4.0

Chris was very nice.

Rich H.  |  First Impressions 
Rating:
1.0

I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.

Janice W.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Anita S.  |  Overall Experience 
Rating:
5.0

The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.

Clint T.  |  First Impressions 
Rating:
3.0

Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.

MICHAEL M.  |  Overall Experience 
Rating:
3.0

Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.

Kristin S.  |  Overall Experience 
Rating:
5.0

They made the process very easy. The lady was fast and efficient

David L.  |  First Impressions 
Rating:
5.0

Very thorough and kind

Jay a.  |  First Impressions 
Rating:
5.0

Super location, facility, staff. Will HIGHLY recommend.

susanne f.  |  Overall Experience 
Rating:
5.0

the team is great.

tana e.  |  First Impressions 
Rating:
5.0

Excellent service! Friendly, Fast, Very Courterous!

Dorothy V.  |  First Impressions 
Rating:
5.0

Very satisfied with the service and facility for the last several years we’ve rented a storage unit.

TAMI S.  |  Overall Experience 
Rating:
5.0

Exelent service

Jesus S.  |  First Impressions 
Rating:
4.0

Very clean staff was professional

STEVE K.  |  Overall Experience 
Rating:
3.0

The staff was friendly sometimes. But the staff was more friendly then the managers

Denise K.  |  Overall Experience 
Rating:
5.0

Good place friendly staff. Would use this place again if I need it.

Wendll S.  |  Overall Experience 
Rating:
5.0

The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.

LATRIVIA R.  |  Overall Experience 
Rating:
4.0

We simply needed to save money so we moved our storage in house.

COSTCO W.  |  Overall Experience 
Rating:
5.0

None

Howard D.  |  Overall Experience 
Rating:
5.0

Great customer service!! Would comeback when the need for storage is presented.

Jose T.  |  Overall Experience 
Rating:
5.0

very friendly and helpful

Michael c.  |  First Impressions 
Rating:
4.0

Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxes

James B.  |  Overall Experience 
Rating:
5.0

The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!

Ashley D.  |  Reservation 
Rating:
5.0

Great staff

Jerome N.  |  Overall Experience 
Rating:
4.0

The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.

Doris M.  |  Overall Experience 
Rating:
1.0

The wrost Uhal I've been to ever!!!

Anna H.  |  Overall Experience 
No reviews have been submitted for this location.

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