Customer Reviews for U-Haul Moving & Storage of Willow Bend

9,377 reviews

1501 Dallas Pkwy   Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)

(972) 735-0670

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 735-0670

1501 Dallas Pkwy
Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FRED G. 
Rating:
5.0

Customer did not leave a comment.

KASHYRA C. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Carlos E. 
Rating:
5.0

Outstanding service

LESLIE H. 
Rating:
5.0

Rosa and Cody went above and beyond to help with my truck return.

Ellen N. 
Rating:
5.0

Excelent customer service Rosa is very friendly go the extra mile

ERICK J. 
Rating:
4.0

CLEAR PRICING. I was overcharged!!!!

ROSS C. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
5.0

Customer did not leave a comment.

Tonya P. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC W. 
Rating:
4.0

Customer did not leave a comment.

WALTER G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc O. 
Rating:
3.0

I reserved an appliance dolly when making my reservation for the trailer. This location did not have one so I had to go to another uhaul location to get a dolly

Sharon W. 
Rating:
5.0

Everything was good

CAROLANDRA C. 
Rating:
5.0

Customer did not leave a comment.

JIMILLAH H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin J. 
Rating:
5.0

The whole staff was amazing and very friendly! Made the process super easy. Which ever employee's worked the 10:00am shift on 11/20/2021 were excellent.

DAVION G. 
Rating:
5.0

Excellent experience! Cody had me taken care of upon arrival. I didn't even have to get out of my truck. He had my paper work ready as I had sent him the required info and form of payment over the phone. Cody also helped me with a hitch, electrical adapter and tie downs! He had two guys attach the trailer to my truck properly (they were great too). - and I was on my way. I Definitely recommend this U-haul facility!

GARY W. 
Rating:
5.0

All members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I’ve ever encountered.

Bruce G.  |  Overall Experience 
Rating:
5.0

When I checked in and was ask for another persons name and phone number was a bit disheartening. I did not appreciate it but had to have the trailer. Otherwise Chad was very nice.

LEE DAVID L. 
Rating:
5.0

Customer did not leave a comment.

SERGEY B. 
Rating:
5.0

The manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.

SHERYL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Every one was working hard ! Not sure who was at the counter but he was amazing!!

SONIA N. 
Rating:
3.0

Customer did not leave a comment.

KELLEY W. 
Rating:
4.0

Customer did not leave a comment.

OLGA G. 
Rating:
4.0

They charge me for gas and I have proof that I pick up the truck with no gas

Lorena B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY FREDERIC S. 
Rating:
5.0

Very pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.

Teresa J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERESA J. 
Rating:
5.0

Fix the tie down rings.

Paul W. 
Rating:
5.0

Absolutely the best UHaul location we've ever used. Staff is very knowledgeable about the equipment and getting you set up and on your way. There are a lot of UHaul dealers in the N Dallas area but I would go out of my way to use this one again.

CHARLES C. 
Rating:
5.0

Check in and check out people were excellent and very nice.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

As always, great service at this location

LESLIE H. 
Rating:
2.0

Customer did not leave a comment.

Bob U. 
Rating:
5.0

Very friendly and helpful

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Angela M.  |  First Impressions 
Rating:
5.0

El trato al cliente fue excelente

GERARDO A. 
Rating:
5.0

The back of the truck was dirty however when returning the truck your representative outside made the process easy n timely..she was very polite n excellent customer service skills

DEBORAH S. 
Rating:
5.0

nothing

Gary A. 
Rating:
5.0

I love the movers. It was the same man I had two tears ago. Pleasant, helpful, he took all the worry out the move and I was organized and ready. Hey he gave me 10. So together we made a good team. To all that use this service you won't be sorry. Be Prepared boxes taped and labeled group together, beds taken down light out the lamps. It will be a smooth fast move. “Please tip all of them good” take it from me I will be calling them again.

EUNICE G. 
Rating:
5.0

The young man that helped me was Awesome! His name was Terrell, he works so hard and tried to help all of the customers. He had the most pleasant personality and smile.

Infinite P. 
Rating:
5.0

Very helpful and friendly customer service. I would recommend this to my friends

Monica G.  |  First Impressions 
Rating:
3.0

2nd time I've rented from this location and in both cases, my online check-out and check-in experience was time consuming, itritating, and unsuccessful. This was followed by long waits inside cutting into my time where people slated to help me wait. Agent told me two things: our router sucks, and you need to scan the bar code on the back of your DL. The stupid app specifically states to take a picture of the back of the DL and fails repeatedly. Terrible waste of time when the only reason to do it is to save time. Very disappointed. Also, left my Yeti cup in the van upon return and it was not found/kept. Seriously ?

MICHAEL K. 
Rating:
4.0

More people at counter

LEWIS D. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
3.0

Although my checkout experience was mediocre, I would like to commend John who checked me in and was solely responsible for making this a very positive experience. He was exceptionally courteous, helpful, friendly and professional. When I mentioned that the pickup I had rented was very clean but overwhelmingly unpleasant due to the stale cigarette odor, he actually thanked me for me for mentioning it so that he could make sure it got deodorized before the next rental. In my opinion, John should be promoted to trainer for all your staff at this location when it comes to customer service. I sincerely hope he will at least be commended, because he truly stands out in the most positive way and represents your company in a very positive light.

PENNY D. 
Rating:
1.0

Make sure you get a refund when using equipment. I had problems with mine and I still haven't received my refund yet.

Cassandra J. 
Rating:
5.0

I feel like your rates are misleading. My "$19.95" equipment rental for 4 hours ended up being $62 after tax and insurance and mileage fees. Other than that, everything else was excellent.

Keith W. 
Rating:
5.0

Have them ask for Konner Crosslin to take care of them! Fine young Man with a Great attitude!

Marc B. 
Rating:
5.0

Tell them that the one way move is a flat rate and no credits will be given for completing the move early.

SHEKERA S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth C. 
Rating:
4.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

KUE K. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Great service

Julio G. 
Rating:
5.0

Customer did not leave a comment.

Bob U. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

HENRY S. 
Rating:
4.0

Staff was courteous and professional. The 20' truck had very dirty windows inside and out. Truck tire needed be replaced before leaving. There was a leak in the cab near shoulder harness on passengers side. The 'Close Gas Cap' symbol was on the entire way. The tiedown rachet for car was done incorrectly making it impossible to remvove and take car off by UHaul staff in Milford CT. Leee in Milford was ourstanding!!

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

ALLEN BORIS S. 
Rating:
5.0

Customer did not leave a comment.

KELLY H. 
Rating:
5.0

Professional and courteous

FLOYD C. 
Rating:
5.0

I selected the mobile pick up option for the UHaul truck rental, but I ended up having to go inside the store and meet with an employee to get the truck keys. The employee was very fast and nice, but the website shouldn't allow me to select the contactless mobile pick up option if it is not available or a smooth check-in process.

STEPHANIE Y. 
Rating:
2.0

The cargo van was fine. The agent that waited on me appeared to be new and had A LOT of trouble with the U-Haul computer system. He had to call in the owner SEVERAL times regarding my check-in and the check-in of the person in front of me. A long line of customers developed behind me.

JOHN WHITE C. 
Rating:
5.0

Customer did not leave a comment.

Allynn D.  |  Overall Experience 
Rating:
5.0

Really quick return

PAUL S. 
Rating:
4.0

Need more desk help. Stood in line multiple time due to only one person at the desk

David L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

BETHANN R. 
Rating:
5.0

The staff was amazing I didn't remember their names but they were all great

FELISHA D. 
Rating:
5.0

Good place to get one!

THAER A. 
Rating:
4.0

Customer did not leave a comment.

ALLAN M. 
Rating:
1.0

The truck was only an hour late and I was charged for a whole day. This is ridiculous!!!

CHRYSTAL J. 
Rating:
5.0

Rosa M. was very knowledgeable and efficient. Her customer service was above board and would bring sunshine to anyone's day. She is the epitome of fast and friendly service.

LAWANDA Y. 
Rating:
5.0

Customer did not leave a comment.

Alice G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

My experience was top notch.

Marta L. 
Rating:
1.0

It took forever for someone to come hook up the trailer. I returned the trailer 12 hours early on Sunday night and was then charged for an extra day. Now I have to chase someone at the store to refund me the $38 that I was overcharged.

ADAM A. 
Rating:
3.0

In spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.

Glen W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAISHEA H. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Didn't interct with many people.

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Serena A. 
Rating:
2.0

Your online reservation are horrible, the representatives don't listen well and only interested in selling you add ons that you already expressed no interest in. Similar experience at the location.

ERNESTO M. 
Rating:
5.0

Outstanding service as always. I use this facility often.

Leslie H. 
Rating:
3.0

I got a flat tire just a few minutes after getting on the road with my trailer. This was a major disruption to my plans, since I was depending on the equipment to get to a job site. Manager seemed visibly annoyed that I don't have a smartphone to take a picture of my license--who cares, that's my choice? Overall, I was happy with the check-in and drop-off process.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Natasha B. 
Rating:
5.0

Customer did not leave a comment.

Mobin M. 
Rating:
1.0

The guy at the front desk was not helpful. He made me get the truck in the back of the property and load up the dolly myself. Poor service.

ANDREW H. 
Rating:
5.0

The staff were terrific!

Landi D.  |  Overall Experience 
Rating:
1.0

The building flooded and damaged my items

Emerald S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA S. 
Rating:
3.0

Check in process to slow. Equipment had an safety issue with the tailgate not staying locked

LLEWELLYN P. 
Rating:
5.0

Customer did not leave a comment.

JORGE E. 
Rating:
3.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

JAMES MONROE L. 
Rating:
4.0

Customer did not leave a comment.

jerry H. 
Rating:
3.0

I received a truck on a fuel tank that read E and 20 miles until empty... never had that happen before

Aaron G. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Best ever

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W. 
Rating:
3.0

Stop changing drop off locations

BRANDON S. 
Rating:
1.0

Not much of a u haul guarantee. I had a hell of a morning trying to get a 26ft truck that day. I rent often enough I think to where this was bad

GABRIEL L. 
Rating:
4.0

For climate control it was very hot inside on the 2nd floor

CURTIS D.  |  Overall Experience 
Rating:
5.0

The staff went out of their way to be helpful to me.

Bruce G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kamilah M.  |  Overall Experience 
Rating:
5.0

The staff was very helpful!

Charles D.  |  Overall Experience 
Rating:
2.0

Customer Service was great, but my truck was a death trap that got HORRIBLE mpgs.

AUSTIN G.  |  Overall Experience 
Rating:
5.0

Ms. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!

Deanne V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELISA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorena L.  |  Overall Experience 
Rating:
5.0

Rosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I’ve been using uHaul for over 20 years and this group is the best I’ve ever had experienced before.

Luis M.  |  First Impressions 
Rating:
5.0

It was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !

Olufolajimi A.  |  Overall Experience 
Rating:
5.0

Employees were very friendly and helpful and capable.

Craig C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT G.  |  First Impressions 
Rating:
5.0

Very professional

Gary S.  |  First Impressions 
Rating:
5.0

Cody and his team are phenomenal.

FRED L.  |  First Impressions 
Rating:
5.0

I love uhaul…Attendants were super friendly and courteous

ANGELISA S.  |  First Impressions 
Rating:
5.0

The staff was amazing! So friendly and helpful. So impressed and will never go anymore else!

Thomas W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kurtisha J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin S.  |  First Impressions 
Rating:
5.0

I ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.

whitney s.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  First Impressions 
Rating:
5.0

Everyone was helpful Very friendly and kind

Lisa K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CIRCA c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allynn D.  |  First Impressions 
Rating:
5.0

Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.

John Z.  |  Online Move In 
Rating:
5.0

Clean as a whistle, friendly staff

TRENT K.  |  First Impressions 
Rating:
5.0

Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!

dennis r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances P.  |  First Impressions 
Rating:
5.0

Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.

Martha L.  |  First Impressions 
Rating:
5.0

The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl

Shaterica L.  |  First Impressions 
Rating:
5.0

Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.

richard m.  |  First Impressions 
Rating:
5.0

Kenneth was remarkably helpful with everything I needed. Great experience.

Ian C.  |  First Impressions 
Rating:
5.0

Friendly staffs

Felix C.  |  First Impressions 
Rating:
4.0

Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.

Izear H.  |  Online Move In 
No reviews have been submitted for this location.

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