Very efficient and easyMichael C.
Customer Reviews for U-Haul Moving & Storage of Willow Bend
Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was very patient and flexible with me because I needed special things.jacquel M.
Overcharged and not a through overview of the charges before and after the rental.Thomas R.
1) Update your WIFI/ computer & STOP having the customer do ALL the â€œwalk around take pictures, mileage etcâ€¦before they can get to â€œworkâ€, on THEIR MOVING PROJECTâ€¦ 2) Have (1) line For merch.,(1)line for Rental RESERVATIONS, & (1) line for the â€œcluelessâ€ ie Oh we just need a truck cuz nothing fits in our Tesla from CA.??? 3) When a customer decides, it's a â€œgood ideaâ€, to verbally assault the Only woman in the store, have the Balls, to say SOMETHINGâ€¦anything like: â€œLet's take care of YOUR RENTAL, not hers.â€ 4) I'm sorry, the computer is slowing down the process, or anything?? 5) I'm a return customer- through Several different Mgrs, Since 2008, I will pay more in Milage but NO MORE RENTALS AT WILLOWBEND, of that goes for propane exchange, storage, etcâ€¦. 6) NOT WORTH THE ABUSE, Good Luck in your Further endeavorsâ€¦SUSAN ELIZABETH F.
The booking process was horrible! First location was set for a 9 PM pick up, on arrival (no notice from u-hall) the vehicle had no key. It wasn't until I tried to log into the system and had to call in that I found out. The lady was great, got me to another location, the location was not available and I couldn't get into the system, had to call in again, the man was good but couldn't get me into the truck pick up. (2.5 hours of time and additional driving for no vehicle). I Had to reschedule for the next day pick up from an actual person at the location, only to find the vehicle being held for me also had no key!! They Put me in a different truck, I drove off the lot, arrived at my destination loaded the truck, started to the drop off residence only to have the vehicle start making weird noises and the check engine light came on. Vehicle started acting up, got it unloaded and took it to the original dealer only to find they'd closed early for holiday, (web said they would be open until 7), had to drop off with no assistance. This rental was HORRIBLE!!! I had to go rent a trailer from a different company due to this truck not working and no one around to switch units. Your online system is hideous!! I was never told of a problem with the first vehicle until I'm standing out in the rain trying to pick it up. I could not say enough about how awful this experience has been.Gregory Q.
Customer did not leave a comment.Jacob M.
Customer did not leave a comment.Timothy O.
Fast friendly service. Excellent customer service.Donald J.
Customer did not leave a comment.Martha C.
Customer did not leave a comment.John M.
**JUST GO ANY PLACE ELSE**. The General Manager was the worst didn't greet customers, talked aggressively to each customer and told each of us about fraud and treated all customers like they were the once who committed the fraud then overcharged me for the rental and won't answer the phone. Won't ever be coming back.Dianna J.
Customer did not leave a comment.Rebecca A.
I WAS CHARGED WAY MORE THAN I SHOULD HAVE BEEN AND I FILLED THE GAS TO THE CORRECT AMOUNT. I'VE TRIED CALLING TO GET HELP AND ANSWERS AND HAVE BEEN UNABLE TO GET IN TOUCH WITH ANYONETYNEISHA D.
Not muchâ€¦nice facility. Knowledgeable employees and very friendly and helpful.Phyllis E.
Customer did not leave a comment.Ashley J.
Customer did not leave a comment.JAmes L.
Customer did not leave a comment.Oscar L.
I absolutely LOVE the location at 1501 Dallas Parkway, Plano Texas. They are always efficient and friendly! Thank you!TONYA P.
Customer did not leave a comment.Allan S.
Customer did not leave a comment.Judi E.
Customer did not leave a comment.Robert M.
Van needed an oil change soon, windshield fluid was low, had to put some in and rear tires were off 5 psi from each other.DAVID R.
Customer did not leave a comment.kenyetta v. | Overall Experience
Customer did not leave a comment.Jeffrey F.
Dents all over hood of truck, not hail. Return people were rude and not willing to take the key. Ridiculous. This was not an easy rental process with all the pictures and uploading I had to do.Derek S.
Good place, used many times.Adam H.
Customer did not leave a comment.Alfredo R.
I left the vehicle to run some errands and when I got back 3 tires where flattened . When I inquired at a nearby location , I was told the vehicle was reported stolen . I contacted the original pick up location to inform them and they said it would be taken care of and I was reassured I would be issued a full refund . That was far from the truth because I was in fact charged as if I had the use of the vehicle for all the rented days and mind you I had payed for additional coverage on the vehicle . Scammers !Amoy M.
I rented a 5x8 trailer and the only complaint I would have is that one of the tires had very little tread and was bald in some spots. I felt this put me in a dangerous situation but luckily I wasn't going far with it so it worked out fine.Rockwell H.
Customer did not leave a comment.Yolanda W.
Customer did not leave a comment.Georgianna L.
Customer did not leave a comment.David N.
Customer did not leave a comment.ricky M.
Customer did not leave a comment.Maryellen G. | Overall Experience
Customer did not leave a comment.Greg C.
Check in app never works 30 minutes wait in line times Very disorganizedMorgan H.
Customer did not leave a comment.John R.
Customer did not leave a comment.aaron G.
Customer did not leave a comment.Javier H.
Allow more miles per day after the third day. Why has the mileage increased from .29 cents to .49 cents per mile after you reach your maximum allowed?David R.
Customer did not leave a comment.heath W.
Customer did not leave a comment.Amanda C. | Overall Experience
We regularly rent from this location and have been very satisfied customers. Anthony stands out as someone who actively works to ensure we have a positive experience every time.Anthony Q.
Great overall experienceBrett H.
Get a whole new staffTEMIKA H.
Appreciate you guys being in the neighborhood. Noah, the counter person, was professional and funny, too.Eska M.
Customer did not leave a comment.Julia C.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.LUIS M. | Overall Experience
The truck was a piece of trash rolling down the road. I got two corners away and the fuel gauge dropped an 1/8 of a tank which meant that I got the pleasure of putting fuel k to the vehicle that I didn't use. I wasn't sure if the truck was going to lose a tire, blow an engine or what. Poor check in service. Drop the truck in line and leave the key in it and we'll send you your final bill? This was at 2:30 in the afternoon and nobody offered to help check it in.scott B.
Customer did not leave a comment.john M.
Customer did not leave a comment.Peter F.
They charged me an incorrect rate I have proof of what the rate was when I got the keys it was 19.95 and then when I got my receipt the rate was. 39.95. If this isnt handled I will be calling my bank cause I have proof. Pure bs.Brianna D.
Customer did not leave a comment.Amish A.
Customer did not leave a comment.Jatavion M.
I showed up a half hour early but Sheila and Noah took great care of me. This is my second visit in about a month and, both times, excellent service, great price and so helpful.Shannon S.
Customer did not leave a comment.Hai N.
They change my reservation 20 minutes before my appointment. They didn't give me what I reserved, personal was very rude. I had to pay extra for the people that they were helping because of this. I will never used U-Haul again.Daniel C.
Customer did not leave a comment.Radislav S.
The personnel there will see various people in line but refuse to acknowledge or even greet. 3-4 employees talking but only one employee taking care of customers. Lack of flat carts in storage area.Luis M. | Overall Experience
Very hard time speaking to staff at Willowbend location. Calls, more often than not, got forwarded to call center. VERY inconvenient. Had difficulties paying by check for unit and was constantly told we were in arrears, even though we had a check automatically mailed each month. Most of our problems were with processes and NOT the staff.Martha L. | Overall Experience
Customer did not leave a comment.Bartlett M.
Customer did not leave a comment.Han N.
Ordered moving pads -- NONE available. No Notice...Randy F.
This is the only location that had a truck available. Peggy from UHaul helpline had to assist me, the first location in Allen,TX did not leave a key then I was relocated to the location above.Ammie R.
Customer did not leave a comment.Lakisha W.
My driver said that they brakes need to be serviced immediately. The brakes were not well maintained.David J.
Customer did not leave a comment.Shelia R. | First Impressions
Me cobraron 69$ y no se porque despuÃ©s de pagar los 49$ correspondiente por la renta del dolly cÃ³mo siempre lo hagoJAVIER C.
The staff at that location are very unfriendly.David M.
The young lady that helped me was so kind and friendly!TYRONE J. | First Impressions
Customer did not leave a comment.maria L.
Customer did not leave a comment.Anastacio E.
Do not charge for mowing when I mowed the car. My truck was reserved and I waited about an hour for you to find it and clean it. My gas tank was not full as stated on paper by you. I have picture with same mileage. Shame on you..JENNY E.
Employees didn't really explain anything they seemed confused. Also it's way too expensive lower your price per mile. Might as well higher a moving company for the same costDanielle T.
The truck I reserved on a Thursday (for Saturday use) was not there at the promised reservation time. The person who had our truck was not going to be back for another hour (hers was due back an hour before we even got there). We were under a time crunch, and couldn't just wait around for her to return. The gentlemen helping me out, gave us a larger truck for the same price (which was nice), but the additional equipment (dolly) I also reserved was not available. And once we got in the truck, the gas was literally on E, so the very first thing we had to do, was go get gas. In order to improve for the next customer, maybe have a few extra trucks available in case this example presents itself again. Also, have extra dollys as well. What was the point of reserving everything ahead of time, when nothing was available by the time we got there. I appreciated the gentleman who helped accommodate us, but I don't think the situation should have presented itself, as that was just additional stress not needed.Rachel E.
The windshield was so dirty on the inside that you could barely see out driving into the sun and spilled coffee on the passengers side of the van. Also a change oil soon light was on. The main thing was that couldn't get a price per mile and the sign behind the desk that said 29 cents per mile was taken down 30 minutes after I had asked if that was the per mile price. Than I was charge 69 cent per mile.DANIEL H.
Austin was greatKeith V.
I reserved a 20' truck, a utility dolly, & appliance dolly 6 weeks or so in advance. The pick up location was switched the day before because the original location did not have the equipment I reserved. The new location was completely out of the way & inconvenient, a LOT further away from where I needed the truck, AND did NOT have all of the equipment I reserved. The clerk was unbothered by this fact. Unbothered at all. Could not have cared less about this situation. Shrugged her shoulders & said, "we don't have it". She just kept repeating it. I felt blown off and disregarded. They did not pull the truck to the front. The worker who walked me to the truck which was stored BEHIND the building, couldn't unlock the lock & said he'd get help. My sun and I were able to open it. We drove the truck to the front to return the lock. They asked where we got it from, from what truck, where their employee was, etc. ???? Like i just walked up and got inside a truck. ???? UHaul could have done better... a hell of a lot better. Thoroughly disappointed.Danielle M.
Your staff at the Dallas location was professional and courteous and worked as a team to make me feel comfortable and helped each other out when one team member had a question about my card transaction and that was awesome to see! I appreciated the fact the Austin asked for help as opposed to pretending and two team members immediately helped! Kudos!!!! I'm a a leader and team player so this is what I'm talking about! Now, I did not like cal center representative and I mentioned it to Austin when I arrived, the lady over the phone called out my last name before I even gave it to her and told me I had used UHAUL two weeks prior when I had NOT and it freaked me out so I am very uncomfortable and still not sure how she knew who I was when I only had called in from my cellphone?Nicole K.
The return service did not send a confirmation email regarding the return. I had to call back and request one. I also waited a very long time for someone to answer the call.Brenda P.
The guys who hooked up my truck didn't secure it well enough that the straps in the wheels came undone. Luckily we pulled over when we did and was taught how ti adjust it. But I shouldn't have to worry about that my whole entire drive, thinking it was going to come undone. And the mechanism of it was loose. The tow needs to be fixed ASAP for everyone's safety.Katy C.
Nothing, Uhaul made my move very easy. I just wished I could have returned the vehicle back to a closer location to where I moved to, instead of going 48 miles more to return it. Oh well, other than that, all is good!! Thanks Uhaul!!kyle M.
Did not receive 2 furniture dollies, just one. And when I got to the drop off the reservation wasn't updated making it look like I stole the other dolly. Also, received the uhaul with a half full tank of gas. If you are going to charge me $20 for fueling because I didn't gauge half way full perfectly maybe just give me a truck with a full tank.Ryan D.
Customer did not leave a comment.CHISANGA M.
Customer did not leave a comment.Carl S.
Make sure that the contact number and email address is correct for the customer by showing it to tue customer. We had to call customer support on our return after house because the guy spelled my name wrong in the email address and had my wife's phone number incorrectmicheal W.
This truck was the biggest, most unsafe, rickety-ass piece of shit I've ever driven. It shouldn't be on the road. The service brakes light came on multiple times, the truck leaned when driving straight down a smooth road and I couldn't get ahold of anyone in roadside assistance. So I limped it back to the store. The self return app required too many photos. The employees were helpful at checkout but your equipment is far from safe.Honor E.
The keycard/keypad NEVER worked, and I'd set the alarm off every time I opened my storage unit. I replaced my keycard several times, and entering the unit number wouldn't work in the system either. It wasn't a huge deal, but it was extremely annoying...and made me wonder what the point is of the additional alarm if we ignore it anyways. Staff was super friendly and the facility/area was always clean.Megan K. | Overall Experience
Very professionalJeff H.
Gave us a U-Haul with 7 miles to E ..Tiyiia M.
At 10:30 am 10/7/22, the guy greeted me at the equipment return area, took my keys and told me I was good to go and he would take care of the rest. As I was walking away, he was walking around the truck. At around 2:45 pm I got a call saying that I had left the lock on the truck. I had left home around noon and was halfway to Arkansas and told them that they could just cut the lock off. The lady said ok and hung up. She called back stating that I was responsible for the lock and to either call a lock Smith or I would be charged daily until I returned. I asked why couldn't they cut the lock like they do on the storage units when they take possession of it. I was told no. I told them that I would call them back because I need to find someone to go by and cut the lock off. I called back and given a choice to have someone call me back and I accepted. I got a call back later on in the evening and I explained to the lady what was going on. She said that it didnmake si ce what I was told and told me thT she was going to get everything straighten out and I was holding on the call and she came vack and said that everything was OK and I would not get charged extra and not to worry. This morning, Sunday, October 9th, I got an email showing a receipt where I was charged for two extra days for a truck that was returned on the day at the time it was supposed to be returned. I was told that I would not be charged but I was. They too my $100 deposit plus $25 off my card. I felt as though I was lied to about everything starting at being told that they would check in the equipment. Had the employee checked the truck in when he was supposed to, I would have known about the lock before I left town heading to Arkansas and could have gone by and taken it off. Then I was told that it was taken care of and I would not be charged for extra days and I was.Denise Y.
Yes my experience with this Uhaul location was great Anthony Summerfield is a very good and professional manager,Please give him the credit he has earned…thanks for all your help!!!Henreitta S. | Overall Experience
Service from start to finish was excellent. Very helpful accommodating.JACQUELINE J.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Cynthia M.
Customer did not leave a comment.Rosalyn B.
The Uhal locations, I have previously visited and rented from had the truck ready with the equipment in the back of the truck. I had to go out in the lot all the way around the building to pickup the truck and than come by the office to pick up the equipment. Not the same standard and quality of customer service I was accustomed to and expected. I was severely disappointed in my experience with this location.travis M.
Not enough employeesBradley W.
Customer did not leave a comment.Brenda H.
Never received email communicationsJAIR A.
Customer did not leave a comment.Angie W.
Poor customer serviceMichael R.
Nothing, everything was fineGREGORY H.
Customer did not leave a comment.William C.
Customer did not leave a comment.VICTORIA M. | Overall Experience
Do right by your customer instead of inconveniencing them and not offering proper compensation when you doJESSICA B.
Customer did not leave a comment.Craig B.
The staff was amazing. I believe her name was Stephanie at the front desk, she was probably the best customer service ive ever had. Very polite & prompt to take care of any problemGuy C. | Online Move In
Customer did not leave a comment.MICHELLE P. | Overall Experience
Clean facility, easy use and access, staff was helpful and knowledgeable.THOMAS C. | Overall Experience
All in all the facility and employees were fine. I didn’t like being told There wasn’t a medium unit available but I could get 2 small unit for the same price. Then after moving in, I was charged for the next 8 months for two small units and it wasn’t negotiable. I was never shown how to card swipe in and out to unlock my unit so the alarm wouldn’t go off. I finally went back to the office an asked what the difference in the two different card swipers were and figured it out. Lastly, one of my units wouldn’t slide to close and lock without 15 minutes of trying different things. Again, nice facility and mostly helpful staff, but there were a few areas that could use attention.TODD F. | Overall Experience
Customer did not leave a comment.Matthew H. | Overall Experience
Didn't get my 12 dollars backLatoya K. | First Impressions
Customer did not leave a comment.Julie O. | First Impressions
😊😊😊😊😊 Thanks All you guys.BRIDGET R. | First Impressions
Phillip and the team are always very helpful!!!! I was able to store all my Items there before my move with no issue.Brianna L. | Overall Experience
Customer did not leave a comment.Angela M. | Overall Experience
Phillip and all the staff were very polite and helpful. They assisted me with all my needs.Brianna L. | First Impressions
Customer did not leave a comment.Malisa M. | First Impressions
Customer did not leave a comment.Alicia C. | Overall Experience
Customer did not leave a comment.fernando a. | First Impressions
Missing 1 star because when I moved into the unit the elevator was out. Luckily I had movers with me but was quite the hassle. Fortunately it was operational when I moved out.ELIAS P. | Overall Experience
Customer did not leave a comment.Shannon M. | First Impressions
Customer did not leave a comment.Stephen H. | Overall Experience
The guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!WYNN P. | First Impressions
Customer did not leave a comment.Alicia C. | First Impressions
Anthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!ROGER D. | First Impressions
Elevator broken. Apparently has been 3 months.William H. | First Impressions
No commmentsGeorge A. | First Impressions
Management is excellent.veronica h. | Overall Experience
Customer did not leave a comment.Teresa J. | Overall Experience
Customer did not leave a comment.Bernard W. | First Impressions
Customer did not leave a comment.Latoya S. | Overall Experience
Customer did not leave a comment.DAVID D. | Overall Experience
This location is great. Secure facility, friendly knowledgeable and helpful staff. Highly recommended.Steven G. | Overall Experience
Customer did not leave a comment.Steven P. | Overall Experience
Customer did not leave a comment.Florine E. | Overall Experience
Customer did not leave a comment.Tina M. | Overall Experience
Customer did not leave a comment.Marcus V. | First Impressions
Customer did not leave a comment.Omar B. | Overall Experience
Customer did not leave a comment.Evelyn S. | First Impressions
Customer did not leave a comment.VICTOR H. | Overall Experience
Customer did not leave a comment.LUIS M. | First Impressions
Customer did not leave a comment.Jesse M. | Overall Experience
Great facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!Patricia S. | Overall Experience
Clean, staff was happy, polite, helpful! Just great!!Patricia S. | First Impressions
Thankyou for helping me .ALAN R. | First Impressions
Great staffCraig B. | Overall Experience
Customer did not leave a comment.WALTER G. | First Impressions
All members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I’ve ever encountered.Bruce G. | Overall Experience
The manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.SHERYL S. | First Impressions
Very pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.Teresa J. | First Impressions
Customer did not leave a comment.Angela M. | First Impressions
Very helpful and friendly customer service. I would recommend this to my friendsMonica G. | First Impressions
Customer did not leave a comment.Allynn D. | Overall Experience
Need more desk help. Stood in line multiple time due to only one person at the deskDavid L. | Overall Experience
Customer did not leave a comment.Alice G. | Overall Experience
In spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.Glen W. | First Impressions
The staff were terrific!Landi D. | Overall Experience
The building flooded and damaged my itemsEmerald S. | Overall Experience
For climate control it was very hot inside on the 2nd floorCURTIS D. | Overall Experience
The staff went out of their way to be helpful to me.Bruce G. | First Impressions
Customer did not leave a comment.Kamilah M. | Overall Experience
The staff was very helpful!Charles D. | Overall Experience
Customer Service was great, but my truck was a death trap that got HORRIBLE mpgs.AUSTIN G. | Overall Experience
Ms. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!Deanne V. | First Impressions
Customer did not leave a comment.ANGELISA S. | Overall Experience
Customer did not leave a comment.Lorena L. | Overall Experience
I have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)Trista H. | Overall Experience
Rosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I’ve been using uHaul for over 20 years and this group is the best I’ve ever had experienced before.Luis M. | First Impressions
It was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !Olufolajimi A. | Overall Experience
Employees were very friendly and helpful and capable.Craig C. | First Impressions
Customer did not leave a comment.MARILYN J. | Overall Experience
Customer did not leave a comment.LYNN W. | Overall Experience
Customer did not leave a comment.ROBERT G. | First Impressions
Customer did not leave a comment.tana e. | Overall Experience
Customer did not leave a comment.Nelson T. | Overall Experience
Customer did not leave a comment.carlton w. | Overall Experience
Very professionalGary S. | First Impressions
The only problem is lack of space. But that’s good for U Haul not for people needing a specific sizeCatherine M. | First Impressions
Customer did not leave a comment.KYRA N. | Overall Experience
Cody and his team are phenomenal.FRED L. | First Impressions
I love uhaul…Attendants were super friendly and courteousANGELISA S. | First Impressions
I reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.FORREST T. | First Impressions
Customer did not leave a comment.Lydia A. | Overall Experience
Kenny - the manager was very helpful. He’s got a great business.!!! Thanks and keep up the good work and great serviceCynthina H. | Overall Experience
The staff was amazing! So friendly and helpful. So impressed and will never go anymore else!Thomas W. | First Impressions
Customer did not leave a comment.Kurtisha J. | First Impressions