Excellent location, they are very organized, and the van was in perfect condition.Roy R.
Customer Reviews for U-Haul Moving & Storage of Willow Bend
Plano, TX 75093
(South Bound Service road of Dallas Parkway before W Plano Parkway)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.PACEY H.
Customer did not leave a comment.ABRAHAM K.
Customer did not leave a comment.KEVIN D.
Customer did not leave a comment.Martin G.
Our only concern is fortunately my husband is a former mechanic and decided to check the oil on the truck. Although we only drove the truck for a total of 75 miles or so, it was low on oil and required at least two quarts to make it safe to drive. Although we told the check in person about it, he didn't seem concerned at all and said that they burn oil after many miles. It should not have been two quarts of oil after about 60 miles. Otherwise very friendly and helpful staff at this location from booking the reservation, purchasing supplies, and picking up the vehicle. Would recommend, just beware of potential mechanical issues.Larry R.
Customer did not leave a comment.CIRCA c. | First Impressions
Excellent service.tony L.
The General manager initially told me a debit card couldn't be used, made me provide my DL passport and he verified my employment. Then denied the rental, not only couldn't provide a reason he stated he did lot have to. Unsure as to what he was seeing on his screen that made him make this a triggering and uncomfortable situation for me. I rented using the app walked back in and retrieved keys. The U-Haul was towed I provided the keys to the tow place I went there specifically to do so and know for a fact Uhaul is in possession of the car and keys. I've been I accurately billed $393 charge for lost key in error and additionally I've received documents with my name signed in signature, that is not MY SIGNATURE, also 5....five attempted charges on my card, my DEBIT card for over $624 for a 19.95 rental I drove 50 miles. I dispute this bill. My followers agree this isn't right, I feel personally violated and discrimination against being disabled the manager simply didn't want to rent to me and when I finally did get the keys he bullied me into complying with a demand return time. Unacceptable. This has lawsuit written on it.Elizabeth B.
Front windshield leak crazy amount of water all over my son and luggage! All our electronics where damage or destroyed! Fix your trucks!KAYLEE A.
Nothing....... Oh, decreasing the long wait time for a person to answer my call. Has ranged from 5 minutes-20 minutes. Finally gave up and drove to location to rent in person.JERRY W.
Customer did not leave a comment.RANDY K.
Customer did not leave a comment.XIAOGANG J.
Nothing all your workers have great customer serviceTIARA C.
All is wellmichelle h. | Overall Experience
Weird issue with the truck saying it was low when it had gas. Everything else was ok.DAVID V.
Customer did not leave a comment.CHRISTOPHER C.
I am always happy with my rentals and the customer service.DEMARIA P.
Customer did not leave a comment.WILLIAM B.
Customer did not leave a comment.DEVON L R.
Customer did not leave a comment.David M.
Great staff, great location!KARL L.
Customer did not leave a comment.ANTHONY A.
Customer did not leave a comment.SCofield B.
amazing customer service 2nd time in a roll at this locationTYRONE F.
They were great!ROBERT C.
good customer serviceEMMANUEL T.
Customer did not leave a comment.AMANDA N.
Customer did not leave a comment.NANCY P.
Awesome management and customer service !Andy Irwin A.
Customer did not leave a comment.CHARLES O.
Website order always stopped on the page where I selected the damage protection options for my rental truck an trailer; I had to phone in the order instead. Last year the website was fine and I did several online orders. I had an account with the website, but the phone orders asked from my credit card info even though it was in my account. They also asked for images of my drivers license. These are two things that are troubling in regard to identity theft and data security.JAY B.
Trailer had a problem with the brakes.ALAN H.
Customer did not leave a comment.James P. | First Impressions
Customer did not leave a comment.DONALD W.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.REGINA N.
Customer did not leave a comment.GREGORY R.
Customer did not leave a comment.LOUIS G.
Everything and everyone was just great.Mike H.
Customer did not leave a comment.ERICK J.
Customer did not leave a comment.WILLIAM A.
Customer did not leave a comment.SHEENA NEOSHAWN H.
Customer did not leave a comment.Craig B.
Awesome customer serviceAlexandria C.
Customer did not leave a comment.kay M.
Awesome experience from the time I checked in u til I dropped it off...everyone provided a great customer experience!BRIAN H.
Customer did not leave a comment.NANCY G.
Customer did not leave a comment.DAVID D.
Customer did not leave a comment.MARK M.
Customer did not leave a comment.William B.
Get good IT people to keep your systems up. The employees care great.JOan H.
Make sure truck is chkd out by a qualified mechanic; had to call roadside assistance for power steering issue as soon as we got to our loading location!DEBORAH LYNN W.
Keep up the good workMICHAEL H.
Customer did not leave a comment.John B.
The general manager, I think his name is Ken is great. I'm in the process of moving and have rented 4 times getting the smaller lighter stuff before my movers come and he's (Ken) has gone above and beyond to make sure I was taken care of. He went out and as the manager cleaned the trailer himself and didn't delegate it to someone else to do. That man is a hard worker and would love to steal him to work for my business. Not to mention his team, very responsive and respectful to the customer. I actually rented and requested his location every time. I drive approximately 35 minutes to this store to rent from because of him and his team there. Best Uhaul location I've ever experienced. Keep up the exceptional work.ERIC S.
Customer did not leave a comment.RAVI D.
Great experience.Bruce R.
Great locationDAVID R.
Best Uhaul to go to in Texas good rate and best customer service there for what you need.MICHELE H.
Nothing keep doing what you are doingMICHAEL H.
Customer did not leave a comment.RAMON P.
Very efficentScott R.
Customer did not leave a comment.KYUNG C.
Staff was super friendly and efficient!Ore C.
Guy was rude. ended up getting a discount but he was still rude for no reason.ANDREIA O.
Customer did not leave a comment.SCOTT HATLAND S.
They guys working there were great: friendly, efficient.BRIAN G.
Great Customer ServiceLATRICE J.
Customer did not leave a comment.Abhishek K.
Customer did not leave a comment.JAMES S.
Delieon was very helpful at the Plano location and the vehicle was clean and exactly what I needed for the job.Bethany M.
Customer did not leave a comment.WILLIAM G.
Customer did not leave a comment.NICHOLE H. | Overall Experience
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.JOSE Y.
Customer did not leave a comment.MIKE R. | Overall Experience
Customer did not leave a comment.ADELSO R.
This is, by far, the best U-Haul dealer I have ever seen or heard of. Everyone there is amazing. A big thank you going out to Michelle for always being so pleasant and helpful. As you get older, people's attitude carries a lot more weight. This is where everyone really shines at this U-Haul location. Keep up the good work team. They do a great job under a constant heavy workload. Memo to the owner: give your people a raise and a bonus please! Thank you, KarlKARL H.
Customer did not leave a comment.Contrell B. | Overall Experience
Crew above and beyond.KARL S. | Overall Experience
Customer did not leave a comment.GERMAN C.
Customer did not leave a comment.JERRY S.
Customer did not leave a comment.Jorge L.
This Uhaul location has the friendliest customer service, all employees are very nice. I've been coming here for so long and so often due to the nature of my business and I won't be looking for any other Uhaul location anytime soon. The Manager Cody is amazing and he provides the best customer service ever!Victor A.
Customer did not leave a comment.TYRONE J.
Customer did not leave a comment.GREGORYJOHN B.
Staff was cordial and helpful.ROBERT H.
Sales guy was great, very well spoken, and gave all the information needed!EDUARDO LUIS L.
Keep being personable to all people.FELIX G.
If I ever move again, I hope not, but I’ll use Uhaul truck and storage again. Y’all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!RHONDA S. | Overall Experience
They were nice and made sure that I was taken care of. Easy process and didn't have to hook or unhook the trailerSAIFUR M.
They were professional, accommodating, knowledgeable , available/astute, and attentive to your every need. I really appreciated their great customer service attitudes. And the on duty manager was wonderful . I would recommend this shop/location/facility all day. Thank you, everyone ( that includes the check-in gentlemen).Tonya G.
Customer did not leave a comment.Anthony S.
Customer did not leave a comment.Casimir C.
Very Easy Check in and Drop Off. Pleasant folks to deal with as well.Keith H.
The self drop off was very easy and useful.Kaylee Y.
Ken, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!Cynthina H. | First Impressions
I am aware the governor of Texas said Masks are no longer a mandate and U-Haul personnel has always worn their masks safely & with respect for others.... but there were lots of other customers who refuse to wear the mask or practice safe distances. In the news everyday, business owners and workers are assaulted for asking them wear the mask. How about not Renting the Equipment to those folks.IZEAR H.
Customer did not leave a comment.Allynn D. | First Impressions
Super friendly staff and team. The manager has always been so great.Jeffrey H. | Overall Experience
Everything is perfectSANTOS H.
Super nice employees that were always helpful. I rented storage there twice and rented multiple trucks from there. They are a great team.JEFFREY P H.
I went there and Deleion Voss help me with everything, thank youAYMAN A.
Customer did not leave a comment.RAYMOND RICHARD A.
Customer did not leave a comment.RONALD E.
Customer did not leave a comment.ROMILDO C.
Great Experience!JAMES M.
The online check-in was a hassle -- didn't work. When asked for an alternate form of identification, I opted to provide my wife as another contact and the system wouldn't accept her phone number, saying it was the one associated with the reservation. It was not -- my number was on the reservation. The office representative had to re-create the transaction. Online return worked fine, however.SCOTT R.
Customer did not leave a comment.Jerica D.
Great experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.NICHOLE H. | First Impressions
The team was very helpful. Meet all of my moving needs. ThanksWilliam B. | Overall Experience
Annabelle was fantasticDarrian G. | Online Move In
Customer did not leave a comment.Zarak J. | First Impressions
Customer did not leave a comment.alton r. | Overall Experience
N/AKENDRICK C. | First Impressions
Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.John Z. | Online Move In
Clean as a whistle, friendly staffTRENT K. | First Impressions
Kammeton needs a little more training, but managed to take care of me.David L. | Overall Experience
Customer did not leave a comment.Deborah D. | Overall Experience
Customer did not leave a comment.James B. | First Impressions
Cody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.Brittany G. | Overall Experience
Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!dennis r. | First Impressions
Customer did not leave a comment.muhammad h. | Overall Experience
Customer did not leave a comment.TRAMMELL K. | Overall Experience
Customer did not leave a comment.KEISHA S. | Overall Experience
Customer did not leave a comment.Frances P. | First Impressions
Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.Martha L. | First Impressions
Great customer service.Terry J J. | Overall Experience
Customer did not leave a comment.Michele H. | Overall Experience
Customer did not leave a comment.Crystal L. | Overall Experience
Customer did not leave a comment.philip v. | Overall Experience
My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.Troy B. | Overall Experience
Keep up the good work.KENNETH S. | Overall Experience
Customer did not leave a comment.SCOTT P. | Overall Experience
Customer did not leave a comment.Amanda K. | Overall Experience
This facility was well maintainedjoseph k. | Overall Experience
Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.Alexis W. | Overall Experience
Customer did not leave a comment.Thomas H. | Overall Experience
Customer did not leave a comment.Nelson T. | Overall Experience
While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.Kena H. | Overall Experience
Customer did not leave a comment.charles w. | Overall Experience
Thank you for a great storage unit.Carl S. | First Impressions
Customer did not leave a comment.Adrienne C. | Overall Experience
Ken was very helpful and nice.KELLY M. | First Impressions
Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.JOHN M. | Overall Experience
The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girlShaterica L. | First Impressions
Customer did not leave a comment.kenneth s. | Overall Experience
No issues at all!Diana W. | Overall Experience
Customer did not leave a comment.Ladysher A. | Overall Experience
Customer did not leave a comment.BRITTNEY T. | First Impressions
Great place will use them again if neededJames A. | Overall Experience
Customer did not leave a comment.Ricardo Y. | Overall Experience
Customer did not leave a comment.Charlotte G. | Overall Experience
I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)Barbara P. | Overall Experience
From the moment I walked in the door, I had a great experience!kenneth s. | First Impressions
Customer did not leave a comment.Timothy G. | First Impressions
Customer did not leave a comment.Lawrence W. | Overall Experience
Customer did not leave a comment.Jacob K. | First Impressions
We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown DallasROBERT W. | Overall Experience
Customer did not leave a comment.Nelson T. | First Impressions
Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tiredNguyen N. | First Impressions
Customer did not leave a comment.rachel a. | Overall Experience
All around awesome!Amanda K. | First Impressions
Customer did not leave a comment.Alexandra P. | Overall Experience
There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!keanna c. | Overall Experience
Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.richard m. | First Impressions
My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.Joseph C. | Overall Experience
Kenneth was remarkably helpful with everything I needed. Great experience.Ian C. | First Impressions
The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.Till T. | Overall Experience
The staff was extremely helpful!!!Stephen E. | Overall Experience
Changed lock on my unit and removed my belongingsAshton S. | Overall Experience
Great custumer service!Rich H. | Overall Experience
Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.Shannon H. | Overall Experience
Friendly staffsFelix C. | First Impressions
Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.Izear H. | Online Move In
Great staff, clean unit, no issues whatsoever.Gregg R. | Overall Experience
Very clean and the people were friendlyTammy P. | Overall Experience
Chris was very nice.Rich H. | First Impressions
I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.Janice W. | Overall Experience
Very helpful staffAnita S. | Overall Experience
The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.Clint T. | First Impressions
Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.MICHAEL M. | Overall Experience
Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.Kristin S. | Overall Experience
They made the process very easy. The lady was fast and efficientDavid L. | First Impressions
Very thorough and kindJay a. | First Impressions
Super location, facility, staff. Will HIGHLY recommend.susanne f. | Overall Experience
the team is great.tana e. | First Impressions
Excellent service! Friendly, Fast, Very Courterous!Dorothy V. | First Impressions
Very satisfied with the service and facility for the last several years we’ve rented a storage unit.TAMI S. | Overall Experience
Exelent serviceJesus S. | First Impressions
Very clean staff was professionalSTEVE K. | Overall Experience
The staff was friendly sometimes. But the staff was more friendly then the managersDenise K. | Overall Experience
Good place friendly staff. Would use this place again if I need it.Wendll S. | Overall Experience
The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.LATRIVIA R. | Overall Experience
We simply needed to save money so we moved our storage in house.COSTCO W. | Overall Experience
NoneHoward D. | Overall Experience
Great customer service!! Would comeback when the need for storage is presented.Jose T. | Overall Experience
very friendly and helpfulMichael c. | First Impressions
Great except for 1 thing - while moving out we found rat pee on a piece of furniture and droppings on the lids to a couple boxesJames B. | Overall Experience
The team at Willow Bend is amazing always! The friendly team members are warm, welcoming and more than willing to assist! Thank you for a great hassle free experience!Ashley D. | Reservation
Great staffJerome N. | Overall Experience
The service was excellent. However, they were a little slow in closing out my unit. I received a notice to pay rental fee after my unit was closed out.Doris M. | Overall Experience
The wrost Uhal I've been to ever!!!Anna H. | Overall Experience
great serviceKevin D D. | Reservation
Very good place everyone was nice and helpfulJanette Santana W. | Overall Experience
The manager at this location has very poor customer Service skills and He is very rude and for that reason I went else where for my storage needs. The other employees have great attitudes.Marvetta P. | Overall Experience
Very quick service!LAURIE P. | Overall Experience
Great service.Jeffrey B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!