Customer Reviews for U-Haul Moving & Storage of Willowbrook

4,809 reviews

9411 FM 1960 W   Houston, TX 77070

(281) 890-2141

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 890-2141

9411 FM 1960 W
Houston, TX 77070

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

FRANCISCO R. 
Rating:
5.0

Your mileage charges. I don't know how I could have gone over on designated miles! You should look at adjusting them to where they don't her your customer!!!!!!

Tom N. 
Rating:
5.0

I don't know the name of the person that helped us but he was extremely polite and made sure we had everything we needed and helped us hook up the trailer.

Robyn J. 
Rating:
5.0

Customer did not leave a comment.

Eva P. 
Rating:
2.0

Counter help was not helpful. I needed to rent another vehicle that they said was not available. When I got back vehicle was still there.

KENNETH N. 
Rating:
5.0

Customer did not leave a comment.

Aung B. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
1.0

They were too busy to check me in when I dropped it off, but I was told I would get a confirmation email/text in 15-20 minutes. It's now 22 hours later and still no text/email. Overall, this has not been a good experience with U-haul, and it's doubtful I will use them again.

Paul W. 
Rating:
5.0

Nothing the staff is very friendly outstanding customer service

Manuel M. 
Rating:
5.0

Quick, good work

James M. 
Rating:
5.0

Friendly and helpful

Rose A. 
Rating:
5.0

Very nice and professional service

NAM T. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Cassidy U. 
Rating:
3.0

Faster customer service

DeLance F. 
Rating:
5.0

Service friendly, heplful.

JOVAN V. 
Rating:
4.0

Customer did not leave a comment.

Adam C. 
Rating:
5.0

Customer did not leave a comment.

cerelia B. 
Rating:
5.0

Customer did not leave a comment.

Maria J. 
Rating:
5.0

They always have the trailers that I need. I really like this location

Matt P. 
Rating:
5.0

The truck needs to be cleaned inside.

NAOMI R. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

Customer did not leave a comment.

Danielle M. 
Rating:
3.0

Vehicle was dirty and a little sticky when we got it, but we were in a hurry and needed a moving truck so we went with it. Other than that the truck was fine

eric B. 
Rating:
5.0

Customer did not leave a comment.

Dwaine B. 
Rating:
4.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

oneida J. 
Rating:
4.0

A couple of tires had a slow leak. App was unable to download more than one picture for each view, so hard to show previous damage and picture of entire side of vehicle.

Paige A. 
Rating:
5.0

Customer did not leave a comment.

Joao R. 
Rating:
3.0

take care of check engine light and clean the truck before pick up

Aco S. 
Rating:
5.0

too expensive

PABLO G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
4.0

Customer did not leave a comment.

Luis E. 
Rating:
2.0

Have your equipment ready and on time for the customer. I waited over one hour to complete my rental

Mario H. 
Rating:
2.0

Uhaul had leak on roof

Pablo A. 
Rating:
2.0

Unfortunately, We have not received our receipt as of yet. I asked the young man to give me a copy of the receipt and he said it will arrive in my email in 10 minutes. We even waited outside while he checked the gas meter & odometer. We had a full tank of gas upon return and the mileage was less than (40) miles one-way but he just sat in the truck for a long time and didn't come out of the truck. We had to signal for him to let us know if everything was okay. He said everything was fine but we still have no receipt to show that we dropped off the truck at 4:30pm on today. This is a bit concerning for me.

Ebony S. 
Rating:
5.0

The car hauler trailer was fantastic. Quick and easy to use and pulls extremely well.

Darren W. 
Rating:
5.0

Customer did not leave a comment.

Charissa W. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

This was the 3rd center to which I was rescheduled in less than 24 hours, and they did not have my van either when I arrived. To their credit, they got me a box truck at the same rate - really stepped up when needed. Your reservation system, however, deserves negative stars for its total ineffectiveness.

Philip G. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

I reserved the trailer from the location that was right down the street from my apt a week in advance. When I arrived there, I was told they didn't have the trailer and that it was at another location. I went to that location and waited in line behind 2 customers and when I got to the desk they also said that they didn't have the trailer I had reserved and that it was at another location miles away. Evidently my original reservation had been cancelled without communication to me and re-reserved at another location. So after going to 3 different locations I finally got my trailer and lost over an hour of moving time.

David G. 
Rating:
5.0

Customer did not leave a comment.

Samuel W. 
Rating:
5.0

Customer did not leave a comment.

THANH N. 
Rating:
5.0

Customer did not leave a comment.

Francis L. 
Rating:
5.0

Customer did not leave a comment.

SHAMBRICA M. 
Rating:
5.0

Customer did not leave a comment.

kirt J. 
Rating:
5.0

NO

Xuan P. 
Rating:
1.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
4.0

Customer did not leave a comment.

Sage J. 
Rating:
3.0

Improve website . I returned it at night and the website for the return wasn't working and wasn't allowing me to do it . So therefore y'all charged me the $20 retur fee . All because y'all's website wasn't working right . If y'all would like me to email y'all picture of what the website was saying . And pictures of the trailered delivered

Nickolas P. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

NKECHINYE K. 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Donovan S. 
Rating:
5.0

Online check in was quick and efficient. Drop off went super smooth as well.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Latasha J. 
Rating:
5.0

Make sure the trucks are set and ready to go. The truck that I had was dirty from the last person with trash on the inside. There was barely any gas in the truck when I got in. I also paid for a dolly and it wasn't inside the truck.

Amanda H. 
Rating:
5.0

Customer did not leave a comment.

PERASIE T. 
Rating:
1.0

I told them I moved out and took my lock off over a year ago and they never stopped charging me. Had to cancel a card and call my bank to make sure uhaul is not allowed to charge me ever again.

Thomas J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emmanuel D. 
Rating:
5.0

I needed storage and two trucks. Uhaul helped my family a lot . The staff was super helpful and got me out in a timely manner . Because of the size truck I had which was the biggest they offered me a free storage which came very useful !

BRITTNI G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Randi C. 
Rating:
5.0

Great location that was easy to get into. Nobody came outside to check the truck in. Therefore, I went into the building and found someone. He was helpful to check in the truck. All he asked for was the keys and to see my bill online. Very simple process.

robert S. 
Rating:
5.0

Customer did not leave a comment.

Torrian W. 
Rating:
4.0

No comment

Tomika D. 
Rating:
5.0

Customer did not leave a comment.

MURTAZA S. 
Rating:
3.0

Customer did not leave a comment.

Stewart A. 
Rating:
1.0

Customer service is poor

Nicole W.  |  First Impressions 
Rating:
1.0

They overcharged for cleaning and when I asked for proof the guy asked me to call uhaul. Loosers

HITENDRA B. 
Rating:
5.0

Customer did not leave a comment.

Bicaro N. 
Rating:
5.0

Thank you very much

RaymondM F. 
Rating:
5.0

Customer did not leave a comment.

Barbara Jean J. 
Rating:
5.0

Customer did not leave a comment.

PEDRO H. 
Rating:
5.0

I have rented trucks from this location for many year and always have received excellent service. Very helpfull people always willing to beyond what is required to help the customer to solve the problem.

Anwar B. 
Rating:
5.0

Great experience with Uhaul

Thelma R. 
Rating:
5.0

Customer did not leave a comment.

anthony H. 
Rating:
4.0

Customer did not leave a comment.

Tiara K. 
Rating:
3.0

There was only one gentleman available to help us, because “four other people called in sick to avoid the rain.” I felt badly for him, and it took at least 45 minutes to get our trailer even though we pre-checked-in. He acted professionally but needed help for such a large and bustling location. Also, still waiting on my receipt. Shame on you, U-Haul. Very disappointed with your customer service ethos.

Thomas V. 
Rating:
4.0

One tail light was not working

Ann F. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

I am a regularly customer for the last pass years renting trailer at this locations and all of these associated they are very friendly! Keep up with the good work!!

Van K. 
Rating:
5.0

Had to find my own Uhaul truck by walking a lot filled with vehicles to finally ID the right one all the way in the back. Good thing I walked around it to check it because it had a screw in the tire. Then went through the same ordeal to find a replacement only to get pulled over by local police that night for a headlight being out. Poor customer service and maintenance.

John B. 
Rating:
1.0

The whole experience was poor from being over charged,to the workers and truck I rented. The building is trash and the workers (at least the two men who worked 3/26) were trashier, they were not helpful at all, barely even said two words and have no business working in customer service. The truck also ran horribly and the a/c barely worked. Then when you call it's “nothing they can do to help”. This business is careless and it shows, the roof is about to cave in and clearly they don't value customers. STOP HIRING ANYBODY

Demetrias T. 
Rating:
1.0

Need employees to be more knowledgeable and friendly very bad experience I will no longer do business with UHual again. Over priced and not convenient as well.

Erick S. 
Rating:
5.0

Deandre was very helpful. He made the experience a breeze and should definitely acknowledge. He stopped what he was doing to help me when the phone rang and the other polite young lady had to answer it. I made me reservation online and they helped finish everything up. I only needed the truck to pick up a mattress that I purchased.

Micheal W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

brenda w.  |  Overall Experience 
Rating:
2.0

Store closed much earlier than posted business hours and left many return customers stranded. Associates were not friendly and seemed to be unknowledgeable.

Daominhduy L. 
Rating:
1.0

When I arrived, nobody came to help with the return. They had profane music playing so loudly from one of the returned rental trucks that it was crackling the speakers. After I found someone to help me, he said I would get a confirmation receipt via email in 10-15 minutes. I never did. I called back the next day and then they emailed me a copy of my contract, not the confirmation of drop off, FOURTEEN times! Pathetic and rude service.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

YURI L. 
Rating:
2.0

Employees made me feel like I was inconveniencing them by coming in to pick up my truck. They mumbled, barely looked at me, and acted surprised and confused when I had questions.

Addie C. 
Rating:
2.0

The 6x12 trailer had to be serviced upon my pick up arrival. A tire was flat and had to be replaced before I could rent the trailer. A replacement wheel was installed and delayed my departure by an hour. The replaced wheel and tire leaked air the entire 5 days, causing me to constantly have to refill the tire daily. The electrical connector by the surge brake had issues which caused the lights to intermittently work. I had to repeatedly stop and adjust the plug to keep the lights working. The trailer did pull well and did not leak water when it rained.

David T. 
Rating:
5.0

Customer did not leave a comment.

JACOB J. 
Rating:
5.0

Customer did not leave a comment.

Kamran K. 
Rating:
4.0

More counter people.

STEVE Z. 
Rating:
3.0

Our unit had the lock cut and furniture items stolen . Nothing was done about this. Then I canceled the until by phone ,leaving me to believe he followed through with his job. I got billed twice since the unit was canceled.. I am requesting 2 months at least are refunded.

Wendy R.  |  Overall Experience 
Rating:
5.0

Well kept place, and good customer service.

Carl J. 
Rating:
4.0

The Tire straps on the car carrier needed to be replaced they were frayed.

Paul R. 
Rating:
4.0

Customer did not leave a comment.

MIchael A. 
Rating:
5.0

Customer did not leave a comment.

Maico F. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

Customer did not leave a comment.

Concepcion H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

ROBNESHA P.  |  First Impressions 
Rating:
3.0

Access was problematic: building access was rarely working as stated.

Allan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE F.  |  Overall Experience 
Rating:
5.0

Jazmyne Hill was very helpful and very professional

Arthur H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEVONTA S.  |  First Impressions 
Rating:
5.0

I love you all

ALFRED S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jayla L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARRICK K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Etheridge C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ernay w.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

kelli j.  |  First Impressions 
Rating:
5.0

Very accommodating & friendly staff every time we had to go to the office. Facility is secure and clean.

Sandra J.  |  Overall Experience 
Rating:
1.0

All of my belongings were stolen and nothing was done about it

Jacob W.  |  Overall Experience 
Rating:
5.0

Everyone at this location was always friendly and very helpful.

MARY CELESTE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Etheridge C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen F.  |  Online Move In 
Rating:
5.0

Very helpful staff that was on duty on the date I came in the facility.

STEPHAN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W.  |  First Impressions 
Rating:
2.0

I completed online check-in so that I could access my unit outside of business hours. However, when I arrived, the main building door was locked so I had to wait for somebody to arrive and unlock it for me. Don’t offer unit access outside of normal business hours if you’re just going to keep the doors locked until after the office opens anyway.

Kristen S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

eugene s.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kevin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arneishia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K.  |  Overall Experience 
Rating:
2.0

Made reservations on line but when went to facility the unit had furniture and equipment. Had to get a different type of unit with gravel ground. Concern about break ins.

Concepcion H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVIS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA F.  |  First Impressions 
Rating:
5.0

Thank you at the time in need.

Sherrill D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcus S.  |  First Impressions 
Rating:
2.0

the code i rececived didnt work properly to enter the facility or gate i had to keep walking from the storage area to the front office to get a code and also my storage suppose tobe climate control it was hot in there

Ciare Z.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

monaei b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sumnima K.  |  Overall Experience 
Rating:
5.0

The young gentlemen Deandre was knowledgeable. They are all very responsible and was helpful thru the whole process of obtaining my unit.

Genie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robin p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David R.  |  First Impressions 
Rating:
5.0

My customer service rep Laticia was awesome!!!

daveta l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lakesha E.  |  Online Move In 
Rating:
2.0

Glad to leave. Didn't have access to the unit unless someone in the office opened it. And only after they attended to other customers first.

Terrance D.  |  Overall Experience 
Rating:
3.0

Short staffed. Long wait but got it done.

Umeko I.  |  First Impressions 
Rating:
5.0

Thanks from mrs. Ward

Patricia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arneishia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aleksander V.  |  First Impressions 
Rating:
5.0

Guys in the office were very helpful and efficient. The place was fully staffed and busy and

KENNETH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beautiful M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAQUETA M.  |  Overall Experience 
Rating:
5.0

Thank you for all the help with our moving and storage. Great staff, great customer service! We'll be back for our future needs.

Rani F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amy s.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rose W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel T.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Johnny C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

victor r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allean W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tennille p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar H.  |  Overall Experience 
Rating:
5.0

I love you all Keep up the good work.

Alfred s.  |  Overall Experience 
Rating:
1.0

To start, I called to make the reservation everything was good there, when I went to pick up the truck was horrible, I dont know what kind of people you guys hires, I have been in United States for about one year, and the worst experience I have had with a company. As soon as I arrived to the store to pick up the truck, the system was completely down. Then they checked my reservation and told me they didn't have the dolly furniture and don't have pads; when I made the reservation I have chosen a different place but the lady on the phone told me this place had everything I need; They didn't have nothing there. I was very upset and the Manager JOHN PENA, are you guys sure he can be a manager, he didnt even approach to me to resolve my problem, he just ignored me, you can verify this information with the CCTV system. They didnt bring the truck to me, I had to go out and find the truck by myself, the truck was not clean, the gas it was just in a quarter of tank, this is HOUSTON the distances here are big so I had to stop of the middle of the trip to put gas, then when I checked the storage unit, I have requested to be on 77095 not to the south of the city, So I have to call customer service to fix this problem, at the end it was fixed but I had to deal with a lot of stress because of you. I wont recommend anything from you, or use your services anymore. And please you need to fire this guy John Pena it was not respectful with nothing, how is it possible to have a manager that was not resolving the situations in the store and keep ignoring me all the time? That what you really want for your services?

James A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

monaei b.  |  First Impressions 
Rating:
4.0

Clean facility - plenty of space to move around.

Allan H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

KRYSTAL B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mirian C.  |  Online Move In 
Rating:
5.0

GREAT

Roland H.  |  First Impressions 
Rating:
5.0

Friendly staff. Fast service.

Anita M.  |  First Impressions 
Rating:
5.0

They did a great job!!

Johnny B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfred s.  |  First Impressions 
Rating:
1.0

The lady manager was very rude to me. And when I want back to give back my keys she didn’t record it on the computer. I was changed $180 for what I don’t know about. That lady manager in this store need to be fired. She is very very unprofessional.

Stella O.  |  Overall Experience 
Rating:
5.0

Exelente atención la señorita Torrez fue muy amable y me atendio muy bien y el servicio que rente muy seguro gracias

miriam g.  |  Overall Experience 
Rating:
5.0

Best Customer Service ever!!

Christina P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cindy C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BONNIE F.  |  First Impressions 
Rating:
5.0

Leticia and her staff were extremely helpful and made the move in fast and stress free. Would definitely recommend them to others.

debra m.  |  First Impressions 
Rating:
5.0

First time renting from U-Haul and didn't know what to expect but Leticia was super helpful in explaining everything and showing me the different size storage units. Also loved the fact that office and units were clean. I 100% recommend this location for your storage needs!!

Angela G.  |  First Impressions 
Rating:
2.0

I was with this storage company for 3 year paid monthly . They went in my storage without my consent change the lock 🔒 left no key . My son had to break the lock 🔒 . The company change hands so much you don't know how is responsible . For any problems, just glad it's over. And they still owe me money. So can you check on that ... Thank you.

dolores a.  |  Overall Experience 
Rating:
5.0

Leticia was phenomenal! She helped me every step of the way and took the time to explain details without making me feel like an idiot. She knew moving could be stressful and made this portion the easiest thing i have dealt with by far. Previous experiences had me skeptical but still chose to go with the national brand and so glad i did, she restored my faith that people genuinely want to help others. Especially this close to the holidays. She definitely made my day and couldn't be happier to recommend this place to others just for the outstanding customer service!

Aimee L.  |  First Impressions 
Rating:
4.0

I have two units and needed a third for short term. I was pleased to see some improvements to the property. The young man who assisted me was very courteous and helpful. The newly rented unit was clean.

BEVERLY B.  |  First Impressions 
Rating:
1.0

We rented what they called a Climate Controlled 10x10 storage room for $140 per month including insurance because we had furniture and other sensitive items that would be damaged by heat and humidity. We put our things in the facility in May and all summer, the temperature was between 85 and 100 degrees Farhenheit. I have a photo of the temperature gauge they have in the hallway that reads 98º. It was always hot and humid in the storage areas. Many times I went to retrieve things and all the doors to my building were locked. I had to go to the other building and ask somebody to unlock the building. We ended up moving everything to a LifeStorage facility that was always so chilly that we almost needed a sweater when we went in, and it only cost $82 per month. There are a LOT of better options. Do not put your valuable things in this place. You will regret it. The worst part is, it is not even the lowest price around. Not even close. You can get better accommodations for less. Don't even think about putting your stuff here.

Karl K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jacob K.  |  Overall Experience 
Rating:
5.0

The young man that helped me with my storage unit was a blessing.

Shunquita S.  |  First Impressions 
Rating:
4.0

Very good storage experience, the only problem was the cost was higher than the other competition.

Derek W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

VERLAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamart C.  |  Overall Experience 
Rating:
4.0

I had a difficult time getting to my storage units. I damaged my car on a post in the area of the storage units, the area is so hard to back up and turn around. My movers had difficulty as well.

catherine s.  |  Overall Experience 
Rating:
4.0

Difficult to see without lights. Outside unit so was good enough but during winter months could present a problem. Staff was exceptional. Very kind, courteous and friendly. Great work guys!

Richard K.  |  Overall Experience 
Rating:
4.0

My unit had a leak I was in storage unit 0167. This leak ruined a box of my military memorabilia from my time I served in the US Navy. I told the employees about the leak but they didn’t seem to care. I just wanted to inform her that I lost items and it should be repaired before someone else rents it. I only rented the unit for two months glad it wasn’t longer.

Lenord J.  |  Overall Experience 
Rating:
2.0

I was pleased with everything service oriented. It was when I emptied the unit, found tons and tons of rodent droppings in the climate controlled, rodent controlled environment I paid for. I lost a lot of clothing, and towels due to holes chewed in them. Thank goodness I did not have much stored there. I also want to state that the staff was always very helpful and friendly at every encounter but the one when I told them about all of the rodent traffic I had in my unit.

Mike W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Veronica D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

audrey j.  |  First Impressions 
Rating:
5.0

Krista and staff where very helpful .

Brandon A.  |  Overall Experience 
Rating:
2.0

The place was infestdd with rats they chew up all my stuff

Samantha r.  |  Overall Experience 
Rating:
5.0

Thanks

BENNIE L S.  |  Overall Experience 
Rating:
5.0

Thank you U-Haul.

ANGELA W.  |  Overall Experience 
Rating:
1.0

Your marketing president Gabe Mindieta was so rude and so nasty and so threatening is the reason I canceled my storage unit there after over 10 years because he didn’t like me using the dumpster. Kept raising my rates and was full of mice and bugs. When I canceled I had to ask three times to take me out of the system fully paid as they sent collections tactics to both me and my father separately to get payment and then have the audacity to charge by mail with a late fee… I was fully paid, and I was told this was handled, but it was not handled. Worst experience I’ve ever had!!!! Unit E309... If I were on the board, I strongly recommend firing Gabe who is a disaster to humanity

parker w.  |  Overall Experience 
Rating:
2.0

The storage units that where listed was damaged it took two hours of me and the worker walking around the storage units to find one that was available to move in the insulation was falling

Diona R.  |  First Impressions 
Rating:
2.0

room was not ready when I arrived

Russell T.  |  First Impressions 
Rating:
2.0

None of the storages that said was ready to rent was open several of the sailing had fallen down and the lights in the climate control was not coming on

Diona R.  |  First Impressions 
Rating:
4.0

The staff at U-Haul did a great job helping me get my personal goods into a storage shelter in a reasonable amount of time. The check in and check out process was very smooth and quick.

joseph m.  |  Overall Experience 
Rating:
2.0

I was told that the moving truck would be their, but it was over 30 mim away, including traffic. I had to go their and then come back to pick up my furniture. I was on my way to Houston.

ANTHONY S.  |  Overall Experience 
Rating:
3.0

I would have appreciated, if the uhaul truck was at the location where my furniture waslocated. I had to drive 25 miles to get the truck, then come back, to the location where my furniture was stored.

JERMAINE B.  |  Overall Experience 
Rating:
5.0

very good customer service. was patience and took his time with us and explained everything detail to detail...

Christopher W.  |  First Impressions 
Rating:
5.0

The Guy at the counter with the glasses I can’t remember his name he was very helpful and polite, great communication and customer service.

Starria L.  |  First Impressions 
Rating:
5.0

Great customer service representatives... very pleasant and knowledgeable...

Tamara P.  |  Overall Experience 
Rating:
5.0

Great Customer Service

Bertha J.  |  First Impressions 
Rating:
2.0

N/a

Jose H.  |  Overall Experience 
Rating:
1.0

This particular facility was horrible. Misinformation was handed out multiple times, extremely slow not to mention gloomy service. I’ll not use U-Haul again

Kevin B.  |  Overall Experience 
Rating:
2.0

No A/C, no lights at the storage area.

Katari F.  |  Overall Experience 
Rating:
2.0

Old Very old storage units

James W.  |  Overall Experience 
Rating:
5.0

Helped reserve unit very easy.

SAM A.  |  First Impressions 
Rating:
1.0

My recent visit to this facility was very poor. The staff was friendly, but were inexperienced to handle any issues. They had to call a manager several times for what seemed like simple questions.

Ernest S.  |  First Impressions 
Rating:
1.0

Service was extremely slow, unfriendly and overall a horrible experience. I left without a remote opener because the one that they gave me did not work. I did not have time to wait for a new one.

Kevin B.  |  First Impressions 
Rating:
4.0

Customer Service was on point.

cheryl p.  |  First Impressions 
Rating:
5.0

Everyone at this location was so friendly and helpful!!!! Would definitely recommend!!!

Stephanie C.  |  First Impressions 
Rating:
4.0

Thank you!

Libby F.  |  Overall Experience 
Rating:
1.0

In the unit B411 the ceiling is falling down. I have really bad allergens. Poor customer service. Manager is deceitful. Asst mgr when I started poor communication skills.

ARDELIA J.  |  Overall Experience 
Rating:
1.0

They lied to me telling me the storage is a climate controlled which is not and when I tried to speak with the manager about my concern he was so rude telling me he’s new and can’t do anything to help

VICTOR L.  |  Overall Experience 
Rating:
5.0

Excellent service staff was extremely helpful and nice.

monica c.  |  First Impressions 
Rating:
5.0

I rented a unit and got the first month free and so appreciated this benefit. Thank you so much UHaul. You were a lifesaver!

Marcie M.  |  Overall Experience 
Rating:
5.0

Ms. Jones was really nice and helpful. And I really needed that since I had a rough night with another Uhaul location. Also Ms Liz the Reservation Manager was really nice and helpful as well.

Christina J.  |  First Impressions 
Rating:
4.0

Good service

ROCK H.  |  Overall Experience 
Rating:
2.0

I decided to do Ubox due to me being pregnant during my move to make things less stressful. However, I was wrong, this experience was extremely stressful. From start to finish.

Shaketha L.  |  Overall Experience 
Rating:
2.0

First off the prices are so high. The AC didn’t work in our building but instead of fixing it it was always an excuse saying that people weren’t shutting the door properly. Staff very unfriendly and t

chris H.  |  Overall Experience 
Rating:
2.0

Never received gate card. It was a hassle trying to move in and out. I had to call to ask for them to open the gate since there was no way to call from the pin pad. Then they didn't pick up the phone.

Veronica M.  |  Overall Experience 
Rating:
1.0

Came to collect my goods and release my unit. Unable to access unit supposedly due to previous manager putting extra locks on units, leaving no keys for current management.

William M.  |  Overall Experience 
Rating:
4.0

Phone etiquette could use some improvement, but otherwise the facility was fine

Jessica B.  |  Overall Experience 
Rating:
1.0

My storage was infested with cricket cockroaches n rats and uhal or no one else cared or tried to help. The gm of the store christina advised me that due to the water pump being placed beside the site

Bridgette W.  |  Overall Experience 
Rating:
5.0

Helpful staff

Scott K.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and made a very stressful time a bit easier to handle.

jennifer s.  |  Overall Experience 
Rating:
5.0

The representative was very helpful even with the constant flow of customers they had, very satisfied.

Jennifer H.  |  First Impressions 
Rating:
1.0

They are not very efficient, or very ethical. I had so many issues with uhaul and this location, so many I can’t even count on my fingers, how many times.

ryan s.  |  First Impressions 
Rating:
1.0

I was charged for 3 months of storage that I didn't even use and it took almost 4 different calls to close my account out and even after closing the account was still charged by someone else.

Bradley A.  |  Overall Experience 
Rating:
5.0

8

Christine L.  |  Overall Experience 
Rating:
5.0

I had a very friendly and helpful woman who assisted me. She made it one of the best experiences I have had at a rental facillity.

Brian C.  |  Overall Experience 
Rating:
5.0

Customer service was amazing! They were extremely helpful.

Samantha L.  |  Overall Experience 
Rating:
1.0

Too many billing issues and lack of returned calls. Ashley was unhelpful. I had to be referred to a district manager to solve multiple problems.

Robert N.  |  Overall Experience 
Rating:
5.0

My reservation and future correspondence was made via phone.

donna m.  |  Overall Experience 
Rating:
1.0

Muy mala atención la puerta del haré para el storage no tiene control para entrar y salir.y personal sólo en inglés gracias.

Luis G.  |  Reservation 
Rating:
1.0

From the first month, this facility has not upheld its contract agreement as stipulated with the employee who was friendly, competent. The Management team of this facility is the worst

Jeanfrancois A.  |  Overall Experience 
Rating:
5.0

Outstanding people and great support over the last year -- thank you!! love you guys (Beaux was awesome most recently, but the whole team does a great job consistently)

George A.  |  Overall Experience 
Rating:
2.0

It's to hard to get inside your storage....

GERALD B.  |  Overall Experience 
Rating:
1.0

We waited in line nearly 10 mins before anyone appeared at the front desk. She promised someone would call me back, yet no one did!

Lakechia S.  |  Overall Experience 
Rating:
5.0

I wished you all had more climate control units when I needed one. But over all satisfied

Elizabeth O.  |  Overall Experience 
Rating:
3.0

None

LaWanda H.  |  Overall Experience 
Rating:
5.0

no other comments

DWAIN R.  |  Overall Experience 
Rating:
1.0

They lost one of my U-Boxes and I had to endure an extra cost to hire movers AGAIN days later when they found it.

Jamillia B.  |  Overall Experience 
No reviews have been submitted for this location.

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