Customer Reviews for U-Haul Moving & Storage of Windsor

4158 reviews

2890 Dougall Ave   Windsor, ON N9E1R9
(EC Row and Dougal)

(519) 966-3880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 966-3880

2890 Dougall Ave
Windsor, ON N9E1R9
(EC Row and Dougal)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I reserved a dolly and they forgot to put it in the truck. I had to drive all the way back to pick it up. It cost me an hours time as well as 50 kms. I was not happy.

David K. 
Rating:
1.0

I was told I could not book a uhaul for more than one day, very long wait time to pick up the uhaul.

COLLINEUGENE WHI C. 
Rating:
4.0

Your computer programs and speeds are toooo slow.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELE V. 
Rating:
1.0

Called the day before to ensure all was good with my reservation. Arrived the day of at proper pickup time. They did not have the size truck I NEEDED. Was offered much smaller truck. Asked about the larger trucks (in the lot) and was told they are not available. Although a $50 credit was given, they lacked any sort of willingness to make it right. Will not return to this location. Also, lineup to pickup truck 30min wait. Lineup to return 30min. They need more / better staffing for the volume they do.

David M. 
Rating:
5.0

They did not have the trailer size I need available but they set me up with an alternative smaller trailer. The young lady that helped me was very pleasant and helpful. She did the paperwork and even came out and hooked the trailer up for me. Also your prices for both the trailer rental and insurance were very reasonable. The trailer was clean and ind great shape. I will definitely be a return customer.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Mitchell G. 
Rating:
1.0

Very long line to pick up my van and long line to drop it off. There has to be a more efficient way to do business with your company.

LESLIEF K. 
Rating:
1.0

My rental was not available they offered me a 15 ft i required 20 ft it was stressfull moving with undersized truck and starting 1 hour late it came in as we were preparing to leave we asked about it he said we could but we would only have it for 8 hours but in my contract i was authorized 20 hours

HELENMARIE-ANN D. 
Rating:
4.0

Customer did not leave a comment.

Sarina M. 
Rating:
1.0

On your website, returning a truck late was only indicated as being an extra day charge. Instead the charges were $435 for being a few hours late. The staff did not indicate this would be the case when I spoke to them about being late. I will not recommend to anyone to ever use this service again.

JASON P. 
Rating:
4.0

Customer did not leave a comment.

Suhail H. 
Rating:
4.0

They were very busy to be a comfortable environment.

robert M. 
Rating:
5.0

nice staff, reliable equipment, did the job with no problems, recommended

AHMAD K. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
4.0

The fuel charges is high, except that it's a good service.

SAMERMWAFAQ SAEE K. 
Rating:
1.0

I was over charged.

Sobhi H. 
Rating:
5.0

EXCELLENCE ALL AROUND.

lynn F. 
Rating:
1.0

I arrived at the time I was suppose to, but the employee there didn't have the keys for the building. Lucky the person from the night before didn't lock up properly and he was able to get in in the morning via a back door. Myself and a few other customers waited there till someone showed up to drop keys off to unlock the interior office door where the keys for the vehicles were kept. All in all, myself, and a few other customers waited there about an hour till someone showed up, with no compensation. I thought there would be a credit on my final bill for time wasted as per you're guarantee. It wasn't only me, but also the people that I hired to help us move, were sitting around waiting for myself and the truck!

STEVEN M. 
Rating:
5.0

The trailer I was assigned was very old. It had missing hardware and the rear door was extremely difficult to close

MICHAELJ B. 
Rating:
1.0

The truck engine won't start on the only day in the year I need a U-Haul for moving!! At least the location can check cars before renting it to customers

YAHIAMAHMOUD ELS A. 
Rating:
5.0

Customer did not leave a comment.

Roland P. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Drop off was without any problem.

Brad H. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
5.0

More signage for customers to know where to go for returns, we literally were sticking out of the drive way on the road because a truck was just sitting there waiting to leave but didn't know where to go. There should always be someone outside or watching on camera, for this kind of jam up

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

MATHEWMARK P. 
Rating:
1.0

Customer did not leave a comment.

GREGORY W. 
Rating:
4.0

Customer did not leave a comment.

Louie Y. 
Rating:
5.0

Customer did not leave a comment.

Rajesh S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

LUCASPATRICK M. 
Rating:
5.0

Great experience! Only suggestion would be finding the truck easier, I walked around for a while until I realized the truck I was designated was not there

Maleo S. 
Rating:
5.0

Staff at both sites were super courteous and helpful. Great experience.

John H. 
Rating:
5.0

Consistently good

Scott F. 
Rating:
5.0

The gentleman who helped me was excellent. Went over and above to help us. He was a fantastic person to deal with. Great patience on a busy time.

CHRISTOPHER M. 
Rating:
2.0

Customer did not leave a comment.

John J. 
Rating:
1.0

The CSA who initiated the booking and payment was worst in Customer Service (Racist). The CSA who unhooked the trailer was wonderful

MD M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

DINO B. 
Rating:
4.0

Customer did not leave a comment.

BARTOLOMEOM S. 
Rating:
4.0

Customer did not leave a comment.

Mary R. 
Rating:
4.0

Have all your customer service people learn from Caroline the person that processed my order. She was very polite & professional and understood her job. Excellent experience.

JOSEPHJAY P. 
Rating:
5.0

Great rates, great customer service!

Michael S. 
Rating:
5.0

Very helpful and polite staff! Thank you

COREY G. 
Rating:
5.0

Customer did not leave a comment.

SEAN W. 
Rating:
5.0

Customer did not leave a comment.

CORNELISW H. 
Rating:
4.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

RANDAL W. 
Rating:
4.0

Self pick up took longer the. expected, however the return was the best experience I have ever had with U-Haul. Well done.

Bart S. 
Rating:
5.0

Customer did not leave a comment.

CAROL P. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Very fast and helpful dropping off trailer.

Mike Y. 
Rating:
5.0

Consistently good experiences there even with the challenges of the pandemic.

Scott F. 
Rating:
4.0

Fix pre-booking on the website so it's more compatible with Canada. It through me out three times. When I called to book we were told pick-up time was 7pm but location was closed at 6pm. Staff stayed overtime to accommodate me and said the call in booking centre doesn't look to see what the hours of the location are and that the hours of operation need to be corrected on the website.

Frank O. 
Rating:
5.0

We had personal complications and Uhaul really did go out of the way to help us. Was very pleased. Thank you.

Eileen B. 
Rating:
4.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

Customer did not leave a comment.

Kellan L. 
Rating:
4.0

Customer did not leave a comment.

LAURIE G. 
Rating:
4.0

A guy asked me to keep sitting in the equipment and rudely said that he will get back to me when he's done dealing with other customer. Well, I don't see a point in just sitting there, time is money and I shouldn't be wasting it just sitting there. Ps: have an efficient drop off assist service.

Ramandeep S. 
Rating:
5.0

Customer did not leave a comment.

MITCHELLWAYNE F. 
Rating:
5.0

So fast, kind service and I like it.

Anjuanandan J. 
Rating:
5.0

Customer did not leave a comment.

yosef Y. 
Rating:
5.0

The staff I was retrieving my truck to had a lot of attitude may be due to my colour and took longer than what it usually takes to return a truck after I finished everything online, there was a Other lady who was talking to him all the time he inspected the truck and just chatting while walking slowly making us wait...all of this after I finished the return on my phone..and went inside to drop the keys off..great

Mounish chowdary K. 
Rating:
5.0

Customer did not leave a comment.

WAYNE Z. 
Rating:
5.0

Customer did not leave a comment.

AMRO I. 
Rating:
3.0

Customer did not leave a comment.

RUSSELLTIMOTHY B. 
Rating:
1.0

I ordered dollys, paid for them.... then when I arrived they didn't have them. Called for a refund, never got one. The truck measurements were off so what I was using it for didn't ft and it was a waste of my time and gas, the brakes were terrible, mechanically the truck needs work. Super unimpressed about my experience this time and I've been a Customer for some years now.

JORDANLYN-MARIE W. 
Rating:
5.0

Customer did not leave a comment.

ROGERH M. 
Rating:
5.0

Nothing really, the staff was friendly and actually hooked up the rented trailer to my truck...much appreciated with my bad knees. Couldn't have been easier and prices were reasonable. Thanks U-Haul!

SHAWN A. 
Rating:
1.0

Customer service is very poor They are rude Called in to let them know I might have left my keys in the truck They first put me oh hold And then told me the truck was out And they will give me a call back Well 2nd week now still no call back Poor They need to be trained to be polite and courteous

LORETTAKELICHA O. 
Rating:
2.0

I rented on a Monday. Hired a truck to move my stuff on Thursday, got there and your lock had not been removed. I payed 100 to have my stuff stored ok this truck until I could get your lock off.

Ron M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELA B. 
Rating:
4.0

Customer did not leave a comment.

HADI S. 
Rating:
3.0

Truck was not swept and the windshield/windows required cleaning. I also had to luv the tailgate rails; as the door was hard to open and close.

ADRIANANDREY B. 
Rating:
5.0

Great supporting staff.

Mohammad A. 
Rating:
5.0

Customer did not leave a comment.

Sunny S. 
Rating:
5.0

The truck was clean, but the check engine light came on. The ride was chugging from 50-65 mph. Really bad. Braking from 30 mph to 0 stop was terrible, 4000 rpm. Transmission issue I think.

eric S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Do not provide trucks 1/2 full of fuel. They should be full at the time of rental so it easier to return full as opposed to guessing how much gas to put in. It's an annoyance that can be easily eliminated.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Karamveer K. 
Rating:
5.0

Great location. Highly recommend

Lucas M. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
2.0

I waited 45 minutes because they gave my "reserved" storage unit away, and the waiting was rediculous!!! Nowhere to sit and in the start of a move, time is precious. So I would highly doubt using the storage again nor would I recommend it.. Sincerely Joanne Boyce

JOANNE B.  |  First Impressions 
Rating:
5.0

If uhaul would have Let me know that I can get one month free storage until when I called to book the truck rental I would have booked a unit. I

Derek B. 
Rating:
5.0

every thing is good

Chuan J. 
Rating:
1.0

Customer did not leave a comment.

LORETTAKELICHA O. 
Rating:
5.0

Had a great experience on Saturday when picking up my uhaul and arranging a storage unit. Jacklyn was helping me out and she was nothing but great ! Very helpful and informative while doing it all in a timely manner as they were very busy. I would highly recommend this location to anyone just from the experience I had on Saturday ! Thank you for making moving a little less terrible Jacklyn

sarah J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHP D. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
5.0

friendly and helpful staff

brenden B. 
Rating:
5.0

I was very happy with your service, thank u.

NOELJ B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMHENRY R. 
Rating:
5.0

Pleasant staff. Very friendly and accommodating. Easy in and out.

PETER B. 
Rating:
5.0

I used this location in the past several times as I was satisfied with what they had to offer and was on the lot for immediate rental

Sandor T. 
Rating:
5.0

Great customer service! Jaclyn was extremely friendly, professional and willing to answer any and all questions. Thank you

CHELSEA B. 
Rating:
5.0

I had called to ask about the rental carts, if there was a tread climbing cart. I was told no. When at the store, a cart like that was seen. I would have rented it, but had made plans otherwise because I was told not available.

rita E. 
Rating:
5.0

Very Good response from the associate who helped me there .

Mathew Sam Paul A. 
Rating:
5.0

I had a problem with a certain employee, he tried twice to charge me double the amount that I would have to pay. I do not appreciate price gouging when i am a loyal customer and i use uhaul services when needed, because it is price efficient and usually good customer service.

DESIREE JAIME H. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Ali Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmed K.  |  First Impressions 
Rating:
3.0

I had mouse droppings in boxes that had been chewed open. Two monthly payments were taken out after I moved out in good standing and even rented the equipment from you to move out. It took 4 phone calls for me to resolve this matter and have the monies put back on my card along with numerous hours of cleaning everything after discovering the mouse droppings.. The staff at the location were fantastic however.

Victoria M.  |  Overall Experience 
Rating:
5.0

The employee that helped me was incredible.He new all information. I would definitely recommend this storage space to anyone that I know.

KARA ANDREA C.  |  Overall Experience 
Rating:
5.0

Easy and convenient. I was also given a 1 month free storage unit when I rented a truck, which I actually ended up needing 👍🏼

Lamar P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gary w.  |  Overall Experience 
Rating:
5.0

All service provided was excellent

max g.  |  Overall Experience 
Rating:
3.0

I rented a unit for 1 month used it only for a week i went inside and closed it out ...well guess what i get a email the next month saying i have late charges for not paying .....this is unacceptable

leigh ann r.  |  Overall Experience 
Rating:
5.0

Best people ever! They are always beyond my expectations! Super helpful, and they have the solution for your problem all the time, just amazing. I cant thank you enough guys! :)

Ali A.  |  First Impressions 
Rating:
4.0

There was a female staff that (not sure what her name was) she was kinda rude and wasn't listening to what we were trying to tell her we wanted to do. We were at the Dougall Rd, location in Windsor ON

anita h.  |  Overall Experience 
Rating:
3.0

Only disadvantage was our payment was due on the 23 of every month. Only needed it until May 1st and would have had to pay the whole payment to keep it there an extra week. Had to find an alternative.

Dan P.  |  Overall Experience 
Rating:
5.0

The staff was friendly, helpful, and accommodating, the price was fair as well.

john b.  |  Overall Experience 
Rating:
5.0

Great service.

Amaka A.  |  Overall Experience 
Rating:
5.0

Excellent staff! Very helpful

Temitope A.  |  Overall Experience 
Rating:
5.0

All went well thanks .

THOMAS L.  |  Reservation 
Rating:
5.0

Everyone was very accommodating. I felt secure with leaving my stuff there. Thank you so much. Bernice Rambert

bernice r.  |  Overall Experience 
Rating:
5.0

Staff were very helpful and supportive. The facilities were clean and accessible.

Paul B.  |  Overall Experience 
Rating:
5.0

Everyone was very accommodating. Thanks a lot. Bernice Rambert

bernice r.  |  Reservation 
Rating:
5.0

I haven't got my storage unit yet. But stopped by there. Very pleasant. Thank you

Tanya M.  |  Reservation 
Rating:
4.0

all good

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Great experience from start to end. From renting a trailer in Bruce Mines,ON ...to renting a storage unit in Windsor,ON where we moved to.

Claude S.  |  Overall Experience 
Rating:
1.0

We thought remaining days paid for would be refunded. We asked the office employee who told us to read our contract. Last time we will be a U-Haul customer. Better service and rental policy elsewhere.

Chris M.  |  Overall Experience 
No reviews have been submitted for this location.

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