Customer Reviews for U-Haul Moving & Storage of Woburn-Route 128

3066 reviews

31 Olympia Ave   Woburn, MA 01801
(Formerly known as the Charette Building)

(339) 227-6704

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(339) 227-6704

31 Olympia Ave
Woburn, MA 01801
(Formerly known as the Charette Building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Mr Ruiz and his team were extremely accommodating and professional. Excellent job. 5 stars.

James O.  |  Overall Experience 
Rating:
5.0

Manager, Amicar Rui and his staff treat you like family. They go out of their way to help you out. (Example: When MBTA rude ride driver had no compassion and left me with no idea how get back to Cambride ) They were so concern they offered me food, water and were willing after their shift to take me home if I could not. find away. Now you see who won't work with a family like that. The only thing I would change is having a day to appreciate them. Thank you,

GENEVIEVE W. 
Rating:
5.0

Ref contract # 92743203. Returned trailer today 4/20 instead of Friday 4/23. Possible to get a credit since it was returned early? Thank you.

JAMES T. 
Rating:
5.0

Amilcar Ruiz was kind, unhurried, knowledgeable, and very efficient in helping with my rental. Could not recommend enough. Thank you for your help.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

Remember to offer the lock for the truck

LUZ C. 
Rating:
5.0

Customer did not leave a comment.

Merry F. 
Rating:
5.0

Customer did not leave a comment.

Alton M. 
Rating:
5.0

Customer did not leave a comment.

Kat O.  |  Overall Experience 
Rating:
5.0

I know what I needed; Kayla Sullivan was very helpful in describing and showing me the options available. She was pleasant and very thorough in her description to me as to how the process worked.

EDWARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

creg C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Kayla ( support team) at front desk deserves huge appreciation for her customer handling skills. She is polite, knowledgeable and prompt in supporting U-HAUL customers. She made whole experience of moving ( stressful project) much easier by recommending great tools and supplies along with excellent customer experience!! Employees like her are reason for U-Haul growth.. keep it up!!!

SHARMA S. 
Rating:
5.0

The staff was very friendly and helpful.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

All great!

MICHAEL M. 
Rating:
5.0

I rented a pick-up truck this morning from the Woburn location. Kayla helped me with the check-out as well as the check-in when I was done with my rental. She was a pleasure to deal with and her professional attitude would definitely make me return. Thanks for the superior service!

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Patty W. 
Rating:
5.0

Made the rental process easy and saved us from a disaster after another company messed up. Thanks. Will definitely use again and recommend to others

JOHN M. 
Rating:
5.0

The staff was very friendly, helpful and professional. Great customer service!

LARRY P.  |  First Impressions 
Rating:
5.0

All Uhaul locations are not equal. If you're lucky enough to live near Woburn go the extra mile to deal with this location. Amilcar (the GM) goes above and vey for all of his customers. I rented a one way rental and was told by Uhaul I had to go to Saugus to pick it up even though I requested to pick up in Woburn. Amilcar drove to Saugus and brought the truck to his location for me. Then to my surprise he texted me a week later to follow up and ask how my trip went. Moving is stressful enough so do yourself a Davy and go see Amilcar.

Anthony D. 
Rating:
5.0

Customer did not leave a comment.

KAYVON E. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
3.0

Highlight Moving Help movers to deliver, unpack and return U-Box containers. The process was confusing.

Nancy K. 
Rating:
5.0

Everything was great. Good experience and we will recommend to others.

Cynthia W. 
Rating:
3.0

I was charged for the estimated cost before I even returned the Uhaul to store 0083728 on time. I then authorized them to charge my card when I returned the truck and the charge was less. I hadn't realized I got charged twice until I got home. Please assist in getting me a refund of the first charge as they were not supposed to charge the estimated cost, per the customer service associate I checked in with.

Allison C. 
Rating:
5.0

The inside of the windshield was very dirty The truck was shaking like it was falling apart doing 65 mph. 70 mph+ made that go away. That should be looked at.

Jaap O. 
Rating:
5.0

Customer did not leave a comment.

DAN T. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE C. 
Rating:
5.0

Nothing, you did great with me so make sure you keep that same energy with the others! Thank you so much!

GOLDIE T. 
Rating:
5.0

Kayla was very professional and helpful with the rental and trailer hook up process. I recommend this location to others.

THOMAS Q. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

Diane Seaman was our delivery person for our u-Box. She's a reliable, efficient, professional, worker. You should be proud to have her as part of your team. I will not think twice before calling U-haul again for services. Take care, Laura Foley Cambridge 617-417-1355

laura F. 
Rating:
5.0

Nice, truck nice staff!

FRANK Q. 
Rating:
5.0

Diane was AMAZING! So helpful and personable. Made the stress of my move so much less by helping me arrange the drop off of the box (which she didn't have to do), so thank you!

Emily C. 
Rating:
3.0

5-Star movers did a great job! The two guys they sent were fast, respectful and careful from start to finish. thanks so much!

elizabeth S. 
Rating:
4.0

Customer did not leave a comment.

KAMEL A. 
Rating:
5.0

The Customer Service Rep was very knowledgeable and helpful

Aber P. 
Rating:
5.0

Customer did not leave a comment.

Harold F. 
Rating:
5.0

Kayla was amazing! She took care of all of our needs and helped us make great decisions for our move.

LAWRENCE G. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Amilcar and his staff are always excellent. Highly recommend this location!

AARON K. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM A. 
Rating:
5.0

The woman said there was a quarter tank of gas in the truck and I had to bring it back the same I brought it back the same and it was not a quarter tank

ANTHONY T. 
Rating:
5.0

Certification of the trailer hitch through digital/photos rather than in person inspection would help.

Matthew A. 
Rating:
1.0

people rude and not ready

David A. 
Rating:
5.0

Diana was super helpful and friendly and did a great job explaining everything I needed to know about the Ubox. As an aside, she's also very talented with a forklift and it was fun to watch her pick up and drop off the Ubox

Matt Z. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

MARCO C. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

Ramakrishna P. 
Rating:
5.0

kind, fast and efficient service. the best service I have ever found

MAURI A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

Great experience will recommend to everyone, the manager was very helpful and personable..

JOHN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
5.0

We were super pleased with the U-Haul box system. The drivers on both ends (MA and NM) were so professional. Calling us to check in and let us know where things were, and delivering and picking up when they said. A great experience from start to finish. And Customer Service was also great.

ellen G. 
Rating:
5.0

Customer did not leave a comment.

OMAYRA S. 
Rating:
2.0

I have to wait long time (30 minutes) to pick up the truck that I booked. Only one person in the office.

ANDRES M. 
Rating:
5.0

Amilcar was very Helpful, professional.

OMAYRA S.  |  First Impressions 
Rating:
5.0

Foi mucho burno trabajar com tu compania Very good

Gilmar S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Greatest storage experience I have ever had. Fantastic facilities and very professional staff especially Lacey and Kayla. They are the best. I would recommend to anyone.

Richard M.  |  Overall Experience 
Rating:
4.0

Clean area, competent service, well maint. equipment. What more could you ask for.

JOSEPH D. 
Rating:
5.0

The General Manager Amilcar Ruiz went above and beyond to help me when I had electrical problems with my car. He was patient, helpful, and very friendly. I would recommend this location to anyone that needs to rent moving equipment.

JOAKIM W. 
Rating:
5.0

Customer did not leave a comment.

Rubin R. 
Rating:
5.0

Came in to look at storage units and were highly impressed with Kayla, who showed us our options, answered all questions precisely, and found us a perfect spot. We intended to check out other options, but I'm confident we made the right choice. Excellent facility and staff. Thanks!

joe a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
4.0

U Haul of Woburn did not provide me with a written contract or the starting milage. They tell you the fuel tank amount and when the truck is retuned they claimed a different starting milage. They claim in my case the tank was 3/4 full when the tank was 1/2verbally. Then they ask you if you have evidence of all the above when they don't have any either..I'm still in dispute process. Not normal business practice you would expect from a franchise.

George D. 
Rating:
5.0

It was such a pleasure being assisted by Amilcar Ruiz. He has such great customer service skills. He was fast, and had a solution to all my concerns. Ive used Uhaul service before, but I was more than satisfied with this facility and such great service from Mr. Ruiz.

Rocio D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emilio A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie W. 
Rating:
3.0

Trash in center compartment, interior of windshield very dirty, snow/ice left on top of vehicle.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

john I. 
Rating:
5.0

Have information somewhere about the auto check in app not working if you do not show up at the exact time that you made the reservation. I assumed since I was using the app the time for pick up did not matter. The app is available 24/7. When I arrived I needed to go inside to conduct my rental because I reserved for 1pm and was able to pick up at 3pm. thanks

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
3.0

Van was dirty inside and out and I did not know that the rear driver side turning signal was not working which caused some delay and confusion while I was driving. When I was returning the van I pointed out in the app that the van needed to be cleaned and I was charged $25 because of someone else mess.

Douglas P. 
Rating:
5.0

Your people are unbelievably friendly and helpful. Thank you very much

EUGENE S. 
Rating:
5.0

Customer did not leave a comment.

joyce C. 
Rating:
5.0

Customer did not leave a comment.

GIOVANNI C. 
Rating:
5.0

Expensive vs other storage places but one month free helps

Carol S.  |  First Impressions 
Rating:
5.0

Great location

ERIC S. 
Rating:
1.0

This was a negative experience from start to finish. We waited thirty minutes to drive the truck off of the lot because it was not ready when we arrived. The location said they only had 7 furniture pads when we had reserved a dozen, though they did only charge for six. The worst part was that the snow was not removed from the top of the truck and fell heavily throughout the day—on the loading ramp, on the furniture we were loading, and a large, heavy amount fell on my head and neck. When we came to return the truck, the employee did not wear a mask and was not behind a barrier. We will go elsewhere for our next move.

VICTORIA R. 
Rating:
5.0

Customer did not leave a comment.

CAROL S. 
Rating:
4.0

The representative never came to take the equipment and the truck. I had to wait for a while and then i took the initiative to get to the representative.

Ravi K. 
Rating:
5.0

Amilcar Ruiz was informative and professional. His patience with me was exceptional as was my experience. He made a stressful transition for me into anything but...whatever you are paying him it's probably not enough...thank you Amilcar for a seamless transition when I needed it to be one...

NOAH S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C.  |  Overall Experience 
Rating:
5.0

Not enough people behind the counter on a Sunday, which had to be the last day of the month.

MICHAEL P. 
Rating:
4.0

If you want to see how flawed the online rental system is, find a stranger and ask them to rent a truck online, and watch how inefficient and frustrating the process is. Step one, fill out tons of forms on uhaul.com at home (you think you are getting set up for a seamless pickup). OK so you arrive at Uhaul and you log in, and click pick up the truck. It says OK find truck 1946XX. So I leave my car parked in the parking lot and get out in to the extreme cold weather and I find my truck. Surely there's some remote key box that will pop open when the app gives the wireless signal. OK it's freezing out so I get inside the truck because the app said to find my truck and why would I need to find the truck if I wasn't getting in? Nothing has been explained to me. I log in. Wait what?! I have to enter all my information again? Am I setting up a duplicate reservation by accident? I need to take a picture of myself now? I am just now starting the rental process? Oh, I was supposed to find the truck but not walk to it? Oh the process is not really online, I still need to go inside and talk to someone (COVID) to get a key. Someone has to call me? The online process is less convenient because all of the employee work gets dumped on the customer, I need to verify gas before and after, I need to agree to before and after photos of damage. There's so much potential to make this process easy on the customer, but it's currently a failure, I will try a different company next time.

Alex M. 
Rating:
5.0

A great experience very clean well run store,the manger is a very helpful professional team leader.I will recommend this location to all my family and friends..

JOHN S. 
Rating:
1.0

Reduce the price. I know it's too expensive, you know it's too expensive, just get over yourselves and make it more reasonable. And since I didn't go to the rental pickup location, and you brilliantly didn't give me a not applicable option, you get a poor. Smarten up survey guy.

Morgan M. 
Rating:
5.0

Malden location sent us to this location because the truck I reserved a few weeks before moving day had no heat and black smoke coming out the back conked out 3 times before reaching end of driveway. The employees at the malden location located me another truck in Woburn. When arriving in Woburn it was a smaller truck . So it made moving day stressful because we had to load up other vehicles. And the extra driving time to get the truck from Woburn location instead of the Malden location which was right around the corner. So even though the employees went above and beyond the experience was very stressful because I had a timeframe , and the extra traveling time didn't help. So make sure that the truck you rent is safe and in good working condition. Because the original truck. They tried to give me wasn't .

PHYLLIS M. 
Rating:
5.0

Everything was perfect, the staff was professional, friendly, and fast!

Mark S. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Very pleasant Supervisor

SHANAAZ A. 
Rating:
4.0

Customer did not leave a comment.

kenneth J. 
Rating:
5.0

Amilcar was so helpful and made my moving so much easier. He was patient, knowledgeable and addressed all my questions and concerns. He is very polite and pleasant to work with.

Ella Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

From start to finish, everyone made thus a very easy and quality experience. Nice job!!

James F. 
Rating:
5.0

Good

HECTOR N. 
Rating:
5.0

They're great

ERIC S. 
Rating:
5.0

Excellent retailer!! So helpful!

James F. 
Rating:
5.0

Excellent service....employees were nice and efficient....truck was ready and clean....pick-up and drop-off were easy. Thanks.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
3.0

It was not clear where our van was when we came to pick it up. If you are offering contactless pickup, there should be obvious signage of where to look for the vehicle. We only found it after wandering around the lot. Also, you should warn people that the pickup process takes a significant amount of time. If I had known, I would have come earlier. We wasted almost 20 minutes of our rental time with the pickup itself.

Alice G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  First Impressions 
Rating:
5.0

Excellent and timely service.

JONATHAN W.  |  Overall Experience 
Rating:
5.0

Kayla walked us thru our first time storage unit experience. She was very knowledgeable and helpful and make the process very seamless. We are so happy that we went with this facility! Thank you, The Talalas Family

kimberly t.  |  First Impressions 
Rating:
5.0

Always excellent service at this location

Jesse B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trinh D.  |  Overall Experience 
Rating:
5.0

Very helpful,friendly People!!! cleaning place!!!

janete m.  |  Overall Experience 
Rating:
5.0

Jocelyn was excellent to work with! Very happy with end results

Deborah R.  |  First Impressions 
Rating:
5.0

Staff was always very nice to work with. All the rest need no comment, always UHal AAA Treatment !

Luis G.  |  Overall Experience 
Rating:
5.0

I first came over to inquire about units, as for online, they mention units that are split and get other questions answered. The young man that helped me was extremely helpful. I was able to make a decision on which size unit would be the best meet my needs. I am ready to move in. Thank you.

Sarah B.  |  First Impressions 
Rating:
2.0

I appreciate the free trial, but the problems I experienced began when I first checked in to my unit. The U-Haul website states that storage hours are until 10 pm and that I should arrive at least 15 minutes prior to closing on my first visit, but when I arrived at 6:45 hoping to store a mattress I was told that the units close at 6:55 and I would not have enough time to enter my unit, forcing me to return with my mattress. Additionally, shortly after beginning my free trial I was sent a bill for the first month's rent. I had to call to resolve this. I was then charged $3.65 without being told what the charge was for. Finally, I had a lock on my unit that I did not know U-Haul considered insecure. A new lock was placed on my unit without notifying me, causing me an embarrassing delay when I next tried to access my unit with one of my clients. Again, I appreciate the free trial (and lock), but I feel some improvements must be made, beginning with updating the website to reflect this site's accurate storage access hours.

Andrew Y.  |  Overall Experience 
Rating:
5.0

The two staff members were very accommodating and supportive. I came close to closing time and they were not bothered and really helped me with the check in. Five stars to those two guys!

Lisa C.  |  First Impressions 
Rating:
3.0

Staff experience in the pst was very good. This time I was assigned a rental unit that was not available. Staff came back and assigned another rental unit, which was also locked, but he actually came without me needing to back to the office to remove the lock. There was a rat poison container in the unit which I gently pushed with my foot into the hallway. I did ask about a lock and the person helping me said there would be one for me in the unit, but there was not anything there. I will come back today with some additional storage materials and I guess will purchase a lock at the front desk. This rental is currently in my name, but I will try to switch it to our company name and address online. The person helping me was not exactly friendly, but this could be a cultural issue.

Katherine W.  |  First Impressions 
Rating:
5.0

Very happy with the staff and facility. It was my first time renting storage and Wendy took her time to show me around and explain everything.

Melissa N.  |  First Impressions 
Rating:
5.0

Thank you easy access and great storage with prices.

Dominic D.  |  Overall Experience 
Rating:
4.0

Man who checked us in was efficient and very pleasant.

Lisa C.  |  First Impressions 
Rating:
4.0

There was no lock in the unit like it stated in the move in process, but it was fine because we had our own pad lock that we used. the space seems very clean, but a light would be nice.

English language Center C.  |  Online Move In 
Rating:
5.0

We closed our account because we no longer needed the storage, but the U-Haul center at Woburn provided a truly excellent service for the 2 years we used it.

Benjamin H.  |  Overall Experience 
Rating:
5.0

All the staff were helpful and courteous. Storage area clean and well designed. Thanks too for the convenience of using recycling area, it was a big help in our move.

Richard K.  |  Overall Experience 
Rating:
4.0

I would like to point out that your staff is very polite and helpful. I remember Idi and Kaylee, I do not remember the name of the 3rd person, very nice. One thing I would like to point out which I did not like was that some of the staff was not wearing masks. That is kind of worrisome. I also saw several customers that did not wear masks. These are unusual times and we should not take the Mass COVID numbers for granted and ease up. I wear a mask for the greater good and so I do not pass on CV to others if I accidentally have it. I urge you to take notice of this and train your staff.

GIRISH R.  |  First Impressions 
Rating:
5.0

Lacey was patient and very helpful. Both with me and the customers she helped before me. Every transaction is a long process at U-Haul, but she was patient and explained all the details and options. She was respectful and knowledgeable.

Richard K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE C.  |  Online Move In 
Rating:
5.0

Clean and well lit. Great place

Nancy O.  |  Overall Experience 
Rating:
5.0

Everyone was great. Kandi and her team were easy to work with and incredibly helpful with their flexibility with my early move out due to unexpected financial constraints as a result of Covid-19 circumstances. I would come back without hesitation in the future.

Brad C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia S.  |  Overall Experience 
Rating:
5.0

Kandi was so helpful and nice.

nicholas d.  |  First Impressions 
Rating:
5.0

Kandi was great!

nicholas d.  |  Overall Experience 
Rating:
2.0

Staff not really professional. Expect someone warm and welcoming that deals in customer service. Girl was also convinced that I would default on a $100/mo. payment.

Patrick G.  |  First Impressions 
Rating:
5.0

Representative was very friendly, polite and very attentive. Thank you

Bakhtiar H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul c.  |  Overall Experience 
Rating:
5.0

The facility is top knotch. Temp controlled, clean, and my items were safely stored for 2.5 years. Very happy with my experience there.

MELISSA B.  |  Overall Experience 
Rating:
5.0

Very clean convenient awesome staff would recommend to friends

Elaine B.  |  Overall Experience 
Rating:
5.0

The facility was great, warm welcoming lit and accessible as well as the employees were polite and helpful...id definitely go back there! -Paul.

paul w.  |  Overall Experience 
Rating:
5.0

Great friendly and helpful staff!

Brian V.  |  Overall Experience 
Rating:
1.0

This location doesn’t know what there doing

Diana P.  |  Overall Experience 
Rating:
5.0

Great storage

Timothy B.  |  Overall Experience 
Rating:
5.0

Great experience, staff was professional and knowledgeable.

David M.  |  Overall Experience 
Rating:
5.0

I wish I remembered her name however the woman who took care of my reservation was great . She was very patient and understanding when I asked if we could switch my rental unit to one without a pole

Jennifer P.  |  First Impressions 
Rating:
3.0

Had to wait 25 min in line store was understaffed but the counter person was apologetic and brought me to my unit went over everything with me. She was very courteous

Armand B.  |  First Impressions 
Rating:
1.0

Extremely poor management

katheine c.  |  Overall Experience 
Rating:
5.0

Hours not open late enough for extended access in the town of Woburn

Jessica Z.  |  Overall Experience 
Rating:
4.0

The service was excellent. The only complaint I have is that it is expensive.

Stanley S.  |  Overall Experience 
Rating:
5.0

Facility was clean and secure. Staff was friendly and helpful and my first month was FREE!!!!!

Teresa R.  |  Overall Experience 
Rating:
4.0

The staff was helpful. I would have given five stars if the person who originally booked the unit for me had given me more accurate information.

Terra M.  |  First Impressions 
Rating:
5.0

Jennifer

Jacqueline M.  |  Overall Experience 
Rating:
5.0

Used U Haul many years ago and got an even better experience coming back. Clean facilities, helpful staff, reasonable prices!

Robyn D.  |  Overall Experience 
Rating:
5.0

I had a great experience staff was beyond helpful, worked with me and my needs every step of my move. More than 5 stars :)

ASHLEY Z.  |  Overall Experience 
Rating:
5.0

Great staff and amazing property

Mehdi L.  |  First Impressions 
Rating:
5.0

The manager Jennifer at the Route 128 Woburn facility was fantastic. She was extremely professional and took care of us. She went above and beyond to help us during our extensive move.

William J.  |  Overall Experience 
Rating:
5.0

My belongings were safer here than at my own house! Customer service was excellent, someone even helped me park a truck once. I would absolutely return here if I were to have a storage need again :)

Tara W.  |  Overall Experience 
Rating:
5.0

Great experience....clean and secure.... Thanks!

Florence D.  |  Overall Experience 
Rating:
3.0

Woburn location closes at 7pm which is earlier than whats on the website! Staff really helpful though.

Gisele U.  |  First Impressions 
Rating:
5.0

thank you

Louis B.  |  Overall Experience 
Rating:
2.0

still getting billed for a unit I vacated 2 months ago. I call, stay on hold, someone picks up, no greeting puts me on hold again (trying to fool the call management system), email, no contact

ED B.  |  Overall Experience 
Rating:
4.0

Easy location convenient. The lines were long at the counter. People working were great but it would be great if you could do something about the lines moving faster.

Susan S.  |  First Impressions 
Rating:
5.0

Beyond great service! Extremely helpful and very friendly

ASHLEY Z.  |  First Impressions 
Rating:
5.0

Thank you!!

Jaclyn S.  |  Overall Experience 
Rating:
4.0

Great facility overall.

kevin t.  |  Overall Experience 
Rating:
5.0

Excellent and thorough service! Facility is super clean!

Robyn D.  |  First Impressions 
Rating:
5.0

I was able to obtain great service without having to wait in long lines. Every UHAUL Representative I spoke with was kind and handled all of my inquiries in a timely manner. Great Experience!

Jairus M.  |  First Impressions 
Rating:
5.0

very clean location and the staff was very nice

REDOUAN B.  |  Overall Experience 
Rating:
5.0

THE WEB SITE SHOWS HOURS OF STORAGE TILL 10:00 PM EVERY DAY BUT THE FACILITY HAVE DIFFERENT HOURS , IT WAS AN INCONVENIENCE FOR ME , BECAUSE I WENT THERE AFTER I FIND OUT ON THE WEB SITE THE HOURS .

Priscilla D.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful staff.

Teresa R.  |  First Impressions 
Rating:
5.0

Jen was super knowledgeable and nice! Sunday morning hours could be earlier.

Kristina F.  |  Overall Experience 
Rating:
5.0

She was very professional I was very happy with the service.

carlos r.  |  First Impressions 
Rating:
5.0

Joann was awesome. She connected me with a great moving helper for my U Box and I'm so grateful.

Brittany K.  |  Overall Experience 
Rating:
5.0

Kayla was very nice and helpful and was very knowledgeable of the storage facility, she got me going in no time. I would definitely recommend Uhaul to others.

REDOUAN B.  |  First Impressions 
Rating:
5.0

Good follow up phone calls to ensure correct delivery date and coordinate drop off and pick up

Jeffrey F.  |  Overall Experience 
Rating:
3.0

It not your fault but my package was late for two days and moving company didn't replay on my calls

Anatolijs S.  |  Overall Experience 
Rating:
5.0

These guys are so so great wouldn't trade them for the world the best team around hands down

Adam C.  |  First Impressions 
Rating:
5.0

Great people

Anthony M.  |  Overall Experience 
Rating:
5.0

The whole operation was smooth, curtious, friendly and professional.

Jim K.  |  Overall Experience 
Rating:
5.0

Hey The team there very friendly I get very good service Thanks

Gal H.  |  First Impressions 
Rating:
5.0

excellent customer service

Jorge G.  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Easy check in and check out process

David B.  |  Overall Experience 
Rating:
5.0

I rented a UBOX through U-Haul customer service; fast and easily and for much less than the competition. Going with UBOX saved me time on my renovation project. I would recommend that service.

luis n.  |  Overall Experience 
Rating:
5.0

Great service. Very helpful. Easy check in and check out.

JESSIE M.  |  Overall Experience 
Rating:
3.0

The billing was annoying. They made 4 errors yet called me each time as if I committed murder for nor paying my bill! I was never late ironically! I am still waiting for 2 credits for their mistakes.

JOANNA L.  |  Overall Experience 
Rating:
5.0

I just dropped by to rent a truck for this weekend and choose a storage unit. Very helpful on a selection to fit our needs. All done quickly.

PAUL G.  |  First Impressions 
Rating:
5.0

Jen walked us through the whole thing. She did great!

Kristina F.  |  First Impressions 
Rating:
5.0

Easy, timely, helpful, honest. The MA Woburn location helped me navigate the parking process & honestly recommended moving services given the neighborhood - I am so thankful and I recommend Ubox 100%

Amanda A.  |  Overall Experience 
Rating:
5.0

Jennifer was so very sweet and very helpful.

Laura M.  |  First Impressions 
Rating:
5.0

Great facility and staff.

Nitish G.  |  Overall Experience 
Rating:
5.0

The facility was very accommodating for my needs. The staff was friendly and very helpful with any questions I had. And the staff on Sunday morning was very helpful in closing out my account .

Michael M.  |  Overall Experience 
Rating:
4.0

All is okay...

Carlos J.  |  Overall Experience 
Rating:
4.0

We left because we found a privately owned self-storage facility closer to our home and that has later hours, and got larger space for less. Closing at 5 pm on Sunday is inconvenient.

ERNIE W.  |  Overall Experience 
Rating:
5.0

Nick was very helpful, fast and informative.

PETER S.  |  First Impressions 
Rating:
5.0

Dealing with Jennifer in the office, Mike in the pick up and delivery, and Bob at drop off and pick up was great. Very accommodating. I would recommend this U-Haul office. Great experience!

john l.  |  Overall Experience 
Rating:
5.0

It was my first experience to use uahul storage for 5 months. I find it a bit expensive but the place is clean and secure.

Debebe s.  |  Overall Experience 
Rating:
4.0

Really didn't use the facility but did use the U-Box and it was easy-as-pie

Joseph F.  |  Overall Experience 
Rating:
5.0

The staff was amazing and went above and beyond to get our u boxes to us .

ANGELA D.  |  Overall Experience 
Rating:
5.0

We kept the pods at our house so didn't actually see the facility. The pods were clean and kept everything dry through multiple storms. The service was friendly and excellent.

Mimi H.  |  Overall Experience 
Rating:
5.0

Good experience. I’d use uhaul again in the future.

Robin A.  |  Overall Experience 
Rating:
5.0

Jennifer was so helpful...from my initial call to confirming my reservations. Same with the onsite staff, very knowledgeable and accommodating. I'm very happy that I chose this place.

MELISSA B.  |  Reservation 
Rating:
5.0

It's perfect! Thank you so much!

Bao N.  |  Overall Experience 
Rating:
5.0

Best U-Haul experience I've had.

Alex A.  |  Overall Experience 
Rating:
5.0

Our UBox experience was very good. JoAnn was exceedingly helpful and advised the best options for delivery of our containers. All service agents were customer friendly and well informed! Thank you.

douglas s.  |  Overall Experience 
Rating:
4.0

Everyone was very helpful

SUMMER W.  |  Overall Experience 
Rating:
5.0

The person in charge of this location is great and U-Haul should find more people like her, I've dealt with many of your locations (across the US) and she was by far the best.

Antoine B.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly. Mike was very helpful and always available for questions.

JOANNA L.  |  Overall Experience 
Rating:
5.0

I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william g.  |  Overall Experience 
Rating:
5.0

I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william g.  |  Overall Experience 
Rating:
5.0

I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william g.  |  Overall Experience 
Rating:
5.0

The staff was excellent at this U-Box facility. I was provided with a direct line to call & the manager always promptly called me back. He was very accommodating to help me move my belongings out.

Sarah M.  |  Overall Experience 
Rating:
5.0

Awesome customer service & great location, including the parking area. AA+

Rafael B.  |  Reservation 
Rating:
5.0

They were wonderful! So glad that I used U-Box. Very friendly and always followed up.

SAMANTHA L.  |  Overall Experience 
Rating:
4.0

The hours are not convert

John M.  |  Overall Experience 
Rating:
5.0

Rented a Uhaul box expertly placed discretely in the backyard while redecorating 1st flr. One box was the right clean dry space to store the lg items for a 3-month process. Expert, professional staff.

Annette M.  |  Overall Experience 
Rating:
5.0

Staff incredibly patient and helpful. Facility easy to navigate, spotless and well lit. Would use them again in a heartbeat.

karen r.  |  Overall Experience 
Rating:
4.0

Joanne helped to set up delivery of my U-Box with help to unload at my home. The workers were prompt and efficient. Highly recommend this service.

Brent w.  |  Overall Experience 
Rating:
5.0

Using UHaul for our storage needs was both easy and reliable. Much better

david c.  |  Overall Experience 
Rating:
5.0

Great new facility, friendly staff. We stored our furniture and other household goods over the hot summer on the first floor of the facility and had a unit without. Would definitely recommend

William H.  |  Overall Experience 
Rating:
5.0

Great!

tom m.  |  Overall Experience 
Rating:
5.0

It was a good experience. I felt safe When going in and out and I felt that my items in storage were safe.

Janice S.  |  Overall Experience 
Rating:
5.0

Great service

Yamari C.  |  Reservation 
Rating:
5.0

Excellent service, very friendly staff!

Julia A.  |  Overall Experience 
Rating:
5.0

Awesome service

John H.  |  Overall Experience 
Rating:
5.0

Nice and helpful people

Paul P.  |  Overall Experience 
Rating:
2.0

The personnel were busy and pre-occupied. No instructions were given on how to return the truck or the rented equipment. My truck was upgraded to a 15 ft truck-it was harder to drive & a gas guzzler.

Robert H.  |  Reservation 
Rating:
2.0

I asked for one day and they refused and would only deliver it on the day after. Secondly, I was supposed to receive a call about the Ubox being delivered and never was. I didn't see the box for 2 hrs

Brian B.  |  Overall Experience 
Rating:
5.0

Brand new and very clean facility. The staff is very friendly and there is never a wait. Also conveniently located off the highway.

Irina L.  |  Overall Experience 
Rating:
4.0

No issues, everything was easy and went off without incident

Anthony S.  |  Overall Experience 
Rating:
4.0

Uhual should really allow prorated months instead of having to pay full months

David M.  |  Overall Experience 
Rating:
5.0

Good service. Fair pricing.

Ronald H.  |  Overall Experience 
Rating:
5.0

Great service! Mike was so helpful & always updating me regarding my uhaul box! My box arrived safely and no damage on my belongings. I highly recommend them because they are professional & efficient!

Annalyn G.  |  Overall Experience 
Rating:
5.0

Great service! A bit expensive, but I would use it again.

Josue G.  |  Overall Experience 
Rating:
5.0

The wife & I, fell on some hard times & U-Haul was there for us. We were able to store our life in a 10x10x6 unit, rent a truck, all in the same place. Awesome!!! Thank YOU!!!

mary l.  |  Overall Experience 
Rating:
5.0

excellent service, communication, and availability. I would definitely recommend this service for anyone that needs it.

Deanna B.  |  Overall Experience 
Rating:
5.0

We used Trusty Dad moving and they were excellent. We also were very thankful that Joanne helped us with this! The website is incredibly confusing.

Ashley T.  |  Overall Experience 
Rating:
5.0

Always clean, well lit and secure. Building is convenient to 128 and staff was always helpful.

LINDA M.  |  Overall Experience 
Rating:
5.0

Good service

LUCIO S.  |  Overall Experience 
Rating:
5.0

Great service

Evelyn O.  |  Overall Experience 
Rating:
5.0

Facility is very clean. Associates were all friendly and helpful and made the entire process very easy. I would definitely use the facility again.

maryann c.  |  Overall Experience 
Rating:
4.0

The office staff was very helpful and we appreciated it.

Christine S.  |  Overall Experience 
Rating:
5.0

Thanks the U-Haul Moving & Storage of Woburn-Route 128 excellent services

Wenjiang Y.  |  Overall Experience 
Rating:
3.0

The only issue I always seem to have at any u-haul facility is that it seems like there is usually one person working. I have waited in long lines and just walked out and left

Kori F.  |  Overall Experience 
Rating:
5.0

Excellent service

Maria D.  |  Overall Experience 
Rating:
5.0

Great group. Thank you

Dennis H.  |  Overall Experience 
Rating:
5.0

Good

Christine B.  |  Overall Experience 
Rating:
5.0

Uhaul storage great place very clean, friendly staff, and longer hours than any other storage place I would recommend this place to anyone looking for a storage unit

Joe P.  |  Overall Experience 
Rating:
5.0

stop making these things mandatory

Michael L.  |  Overall Experience 
Rating:
5.0

The UBox delivery drivers were great! When I emptied my box faster than I thought, they were able to come right back to pick it up. BONUS: they were both female, as a woman, loved seeing that!

Hannah C.  |  Overall Experience 
Rating:
5.0

I would have liked 24 hour access but the unit was only available when the office was open. Other than that it was a great facility!

Phillip C.  |  Overall Experience 
Rating:
5.0

We had a problem with our lock and talked to Mike about it on the phone. Next day he called back to check that the problem was solved. Nice.

RICHARD L.  |  Overall Experience 
Rating:
5.0

I didn't use the storage facility but I did rent a UBox to store home items in my driveway while I put my home up for sale. The women that delivered and picked up the Box were great!!

Toni K.  |  Overall Experience 
Rating:
5.0

The facility is very large, kept a good temperature and clean. This is a very good facility.

jane m.  |  Overall Experience 
Rating:
5.0

The facility was impeccable! Ed was super friendly, helpful and knowledgable. I will recommend them to everyone!

Mary G.  |  Overall Experience 
Rating:
4.0

very good. I was happy

Benedito Demorais J.  |  Overall Experience 
Rating:
5.0

Great service

sheryl R.  |  Overall Experience 
Rating:
5.0

I didn't actually visit the facility, but the staff there helped arrange the delivery of a couple U-boxes. They were super helpful and friendly. I highly recommend them!

Geoffrey H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Building Icon
    History

    We have an adaptive reuse program to better the enviroment!

Back
To Top