Dear U-Haul Customer Service, I'm writing to express my extreme disappointment with my recent U-Box experience, which was profoundly frustrating and caused significant distress. My U-Box was not only days late but was erroneously shipped to the wrong state, leading me to believe it might have been stolen. My U-Box was initially supposed to be sent to Chamblee, GA, but was mistakenly routed to Decatur, GA. Throughout this ordeal, it was nearly impossible to get in touch with anyone at the Decatur store directly, as all phone calls were routed to the national U-Haul number. This made it incredibly difficult for both myself and my moving/loading team to get any local assistance or information. After days of receiving conflicting information and unhelpful responses from various U-Haul employees over the phone, my husband and I were forced to visit the Decatur, GA, location in person to gain any clarity. Upon our arrival at the Decatur location, we spoke directly with the manager, who assured us the box had to be there and asked us to give her until 12:00 PM to locate it. Meanwhile, another employee at the Decatur location informed us of a critical misstep: the previous day, they had seen our box and intended to move it behind the gate, as instructed by Tim, the traffic manager, so it could be sent to its original destination in Chamblee for our U-Haul contracted moving/loading team to pick up. Instead, this employee stated the manager told them to put our U-Box back outside in the open parking lot and back on a trailer, despite knowing Tim's instructions. Later that day, after 12:00 PM, the manager called us once we were home and admitted our U-Box was not in Decatur, but was now in Arkansas. She did not, however, admit to her mistake of instructing her employee to put the box back outside, which directly led to someone accidentally picking up and hauling away our U-Box. She offered a concerning explanation for the U-Box's absence, suggesting someone must have accidentally taken it. She even claimed the Decatur location lacked cameras and that she had to view security footage from a nearby tire shop to track my box's whereabouts. This lack of security awareness is particularly alarming, as the manager at the Decatur location repeatedly told us there are no cameras on the property to monitor U-Boxes sitting in an open parking lot, accessible to anyone. The following day, I received a text from the manager with a photo of my U-Box, stating it had been located and was en route. When I called the number she texted from, a man answered and informed me that she was personally driving my U-Box from Arkansas to Atlanta, GA. My U-Box finally arrived at 11:00 PM on July 3rd. The communication with the franchise owner via text was also highly unprofessional. She claimed she was in the hospital and unable to speak with us, yet offered a mere $50 per day for every day the box was late. She also failed to follow up with us regarding the status of our missing box, demonstrating a significant lack of concern. I firmly believe that had we not taken the initiative to visit the Decatur location in person, we would still be without our belongings. It's particularly concerning that the trailer containing my U-Box was scheduled to continue on to Colorado, indicating a severe flaw in your tracking and logistics system. For "the world's largest shipping company," I expected a much more sophisticated and reliable system for tracking customer property. The cumulative experience, from the severe difficulty in contacting the local store, the unhelpful national phone customer service, the blatant mismanagement at the Decatur franchise, the manager's misleading account, and the unprofessionalism of the franchise owner, left me feeling completely failed as a customer. Given the significant inconvenience, stress, and logistical failures I experienced, I am requesting a full refund for my U-Box service. My complaint number is 539-9448. I look forward to your prompt attention to this matter and a resolution that reflects the severity of this issue. Sincerely, Courtney Fede 832-859-3439 courtneymfede@gmail.com
Courtney FCustomer Reviews for U-Haul Moving & Storage of Woburn-Route 128
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve had a great experience with Amilcar at Uhaul from day one, He is very professional, and extremely helpful. He made the move-in process smooth and was always available to answer any questions. The facility is clean, well-maintained, and secure,clearly managed with care and attention to detail. I really appreciate how Amilcar goes above and beyond to make sure we the tenants feel taken care of. Whether it’s explaining unit options, or just offering a kind word, Amilcar is always courteous and efficient. Toni & Corey have also been so helpful Highly recommend this location thanks to the excellent management!
SEFAKOR D | Overall ExperienceNothing. The check-in person was outstanding and efficient and the facility is extremely clean and well maintained.
ALISON SThe pickup experience is horrendous. I did everything through the app, which means I should not be waiting in line. The keys were supposed to be in the truck, they weren't. The dollies were supposed to be loaded, they weren't. The furniture pads were supposed to be loaded, they weren't. Not even the parking is well demarcated - you should have CLEAR signs on what "G1" means and where it is. I had to go back in and talk to someone FOUR times before I could leave with the truck, because there's no clear instructions, everyone there expects you to know where things are. Great truck, only 120 miles on it, everything was clean.
Pablo SThe passenger side mirror was completely loose which made it incredibly dangerous to use on the highway as there was not way to reliably adjust it
Luke LVery disorganized. Reserved equipment like hand trucks and dollies were out of stock. What’s the point of reserving items if they’re not going to be available?
VICTOR SInside of the cab was dirty/dusty and less than a quarter tank of gas
RICHARD CThe wiper windshield didn't work correctly and was very dangerous for the trip
MAXIMO IQuick and honest! I've used this location a few times and it's the best from all the other neighboring locations.
ROBERT RGreat service
HSIN MI was very disappointed that there was no gas in the tank. I was given a $30 fuel credit which is nothing for that size of truck. Finding a gas station and putting $140 into the tank is not the best way to stat a full day of moving.
KEVIN DThe delivery was't smooth. Even though the Uboxes arrived in 4 days, they kept it for another 11 days (in destination city UHaul location) and delivered at 15 days, the total price close to 3000$ but we are NOT happy about their delivery time and the way they treated us. I wish we have chosen a different service provider.
Naser JThe Ubox wasn’t checked in at the Woburn facility so when the movers came to pick it up they told him it was in Somerville. Poor guy drove all the way to Somerville to be told it was actually in Woburn.
Audry PI had a wonderful experience for the first time renting a storage unit at this specific location. The General Manager Amilcar Ruiz went above and beyond to help and provide information to make this experience pleasant. I would & have recommended family & friends to come here & Only at this location for a great experience lol. Seriously I will miss the staff as well. Great team & service from my experience!
Natalie S | Overall Experiencewent to location a week before rental. i thought everything went good. when i was renting i specifically said to decline insurance. when i picked up the van Friday 6-13-25 i was informed it was now a new policy that i had to take it and it was for $25.00. I stated i was just in there and it was never mentioned to me when i did the reservation. the woman again said it was a new policy. i was only going 19 miles. she said that unless i had my insurance policy with me and it covers commercial vehicles, i had to purchase it. Who carries their insurance policy with them. also, a van is not commercial . it was a cargo van . how uhaul registered it is your issue. I have driven vans for years and have been covered under my insurance. it is a cargo van that does not require any additional coverage. Because you registered it as " Apportioned" with Arazona plates, I should not have to take out extra insurance. I feel mislead and ripped off. I already have the letter i am sending to the Attorney General to investigate this policy that gives me no choice but to spend an additional $25.00
DAVID HIt would be nice if they offered exterior access units.
BONNIE B | Overall ExperienceThe technician who installed the hitch was fantastic!
Eric NWhen I called to schedule access to my box I was given the wrong information. I was told my box was picked up before the scheduled date. That was wrong.
Pup DWipers blades were down to bare metal almost... very dangerous driving with wipers that don't wipe properly NO AIR CONDITIONING AT ALL AND IT WAS A HOT DAY....TERRIBLE TRUCK
MARK LPrice was high for milage. and the fact I had to get a bigger truck then I needed because it was the only way I didn't have to drive it back to the same location that I got it from. I only had. a little more than a car load to transport
GREGORY PVery inconvenient there is no elevator or a ramp. Makes moving your things very difficult. Limited parking at times there were no parking spots so I’d have to leave and come back.
TATIANA T | Overall ExperienceThe trailer I rented was dated.. Rusty, Dented, etc..
JOHN FGreat customer service! The manager is extremely helpful. Clean and secured space. I would recommend to friends and family. Thank you UHAUL WOBURN.
Christie A | Overall ExperienceTrying to find the the storage unit itself was a challenge but finally figured it out.
Dorthoy C | First ImpressionsVery friendly staff.
David JMy only comment is that the empty 5×8 or 8x12 trailers are incredibly loud when empty. They have no tongue weight so the hitch rattles like crazy in the receiver. I couldn't figure out any way to quiet it down. Next time I'll probably add a couple hundred pounds in the front to settle it down
LOUIS MEveryone working at the facility was excellent. The storage facility is clean and I felt my items were very secure.
Deborah R | Overall ExperienceThe facility is very clean and the manager is great..You can tell he takes pride in running the place!
Brian G | Overall ExperienceThey rock!!
William M | Overall ExperienceThe manager acts like a used car salesman, sleazy, cocky, and arrogant. Dishonest and rude. The second I said I wanted to move out he was unwilling to help me and or give me any information. I would never recommend this location or go back there again.
Miguel C | Overall ExperienceTamara was awesome! Very friendly and helpful
Cindy H | Overall ExperienceThe GM was really great! He worked with me, helped me with all of my storage and moving needs. Great staff, thank you Woburn Uhaul! Best Uhaul around!
Christina O | Overall ExperienceYears ago I purchased and had installed a trailer hitch from this Uhaul location for my Sienna. They did a great job then, so when I got a newer Sienna last month, I called them about re-installing the hitch. Amilcar did an excellent job installing the trailer hitch on the newer Sienna. He explained the job, called me back in when he had a question, took care of everything quickly and efficiently. I highly recommend this Uhaul location and Amilcar for a job well done. Thank You!
Kate MNobody answered I called for 30 mins
Alison SThe app is amazing and great. However trying to make me get two people to verify me the morning of pickup and couldn’t be the people I was staying with as I listed them as drivers. Like that was bullshit. You should verify me when I make the reservation if you want to do that shit.
Mark SI left my friend no you guys good customer service
DOMINIQUE Agreat little 4x8 trailer did the job and great value!
TIMOTHY MNonissues. But the people who connect the trailer should tell you about the text you will get to take pictures of the equipment so you don’t miss it
MICHAEL LThe best
CRISTIAN A | Overall ExperienceI used this locatoion many times, and I love it!!
GLENNYS AThe transporter was broken and the fender banged against the side the whole trip.
PHILIP IVery professional and courteous staff
FRANCES BBad service Bad vehicles don't recommended
Deborah QThat’s great location good serve customer service. I’d love to write from them. They great.
MIKIYAS GAs a member of management myself, it is always a proud moment when you are able to witness great customer service, timely and accurate use of time, and knowledgeable staff. The General Manager at this particular store went above and beyond to assist me when I was picking up the rental. The store was neat and immaculate. *****FIVE STARS all the way for this Uhaul location and its General Manager, Amilcar R!!
Natalie BWrote review. Manager had me on hold for 40+ min, didn't call me back after a week. Seemed like he didn't care for my business. Will be taking it elsewhere. Staff overall is pretty good, friendly. But this? This with the not showing nay care in the world? Very sad.
CHRISTOPHER HIt was easy, thanks!
ANITA LPaper receipt for taxes
JOHN CInsulate the moving van better against road and engine noise. The interior of the cab on a long trip is very loud.
Donald BMuy buen servicio por El personal que trabajan para esa compañiaen wobur mas en especial El maniyer Amilcar Ruiz excelente caballeros y sebicial
JORGE G | Overall ExperienceThe service was excellent and the equipment was too. The price not so much. I will think again before renting only due to the mileage cost. The $20 rental gets you in there but it was not worth $120. And I moved something last week out of Lowell and the same complaint. Why not make it $100 for 4 hours? Thank you
THERESE KStaff was professional, friendly and helpful.
Donna M | First ImpressionsThe widows have not been cleaned in this vehicle probably since owned it.
MARTIN DThe office was very efficient explaining everything and walked me through the procedures. The unit he suggested was the perfect size for what I was storing. The unit was clean and the access was convenient. Definitely would suggest this to anyone looking for storage space. Rosalia Stephens
Rosalia S | Overall ExperienceVery good customer service at the Woburn Site. Helped clarify all my questions and were friendly and professional
JOHN CSame awesome experience dropping of the trailer!!!! Also very helpful!!!
KIMBERLY MThe staff in Woburn were great. Helpful, always friendly and smiling. I would definitely recommend UHaul to friends and strangers. If I ever need storage again, I’d go to the Woburn facility. Great experience.
DONNA M | Overall ExperienceThe service I booked for drop off and unloading at final destination was not properly booked It was difficult to fix that and I called 3 times until I found someone that was knowledgeable enough to help
Adriana VThe staff who were on duty by the time i came to the place where very helpful and kind.
George S | First ImpressionsI was also just about to leave (drive away) and they last minute switched me to a old dirty van with almost no gas
APRIL Cthis was a super experience, easy to find, manager is great - he went way above and beyond. I would recommend him and his location enthusiastically.
Kathi LThis was the best Uhaul truck rental experience I’ve ever had. The staff member Gilda was extremely helpful and conscientious, and made sure everything was working properly. I highly recommend going to this location to rent a truck.
DENIS KThe windshield was covered in Ice. Reservation was made and I would have thought vehicle would be prepared for me to pick up. Most people don't carry a larger ice scraper with a broom.
Jace AEverything was great!
TE YMy experience renting and picking up a truck at this Uhaul location was great. The service was friendly and attentive, and I got exactly what I needed. The truck was clean and ready when I came to pick up. I'd definitely recommend Uhaul and particularly this location to anyone. Special shout out to the GM Amilcar Ruiz for being very approachable and supportive! I've got another rental coming up in a couple of weeks and I'll definitely be going back to the Woburn center for my truck rental needs!
DAVID WThe guy managing the place is a crook. Has a ring with others on going into lockers and blaming some others he just dowsn't like. Its no big secret and its obvious what goes on there. And then look at the reviews about truck rentals...same thing...shady shady shady rippin' people off
Michael P | Overall ExperienceCarla customer service was very friendly and helpful
AZZA ENothing, was pretty good.
NOEMI MMy check out person was terrific - very friendly, very helpful. The billing went as described - worked out very nicely. Thanks
ROBERT TThe man helping me was super nice and got me set up quickly. Drop off was extremely easy.
Alexander DCordial friendly
Andy HThe truck had no windshield wiper fluid which caused me to stop and clean the salt and grime off the windshield.
Ann HThis is the best and cleanest U-Haul storage facility I have visited in Massachusetts! All the workers are friendly and helping and I’ve never had 1 issue here in over a year. Thank you! Justin Cecchini
justin c | Overall ExperienceThe entire process was so easy and U-Haul was beyond accommodating to make my move smooth. Every representative was helpful and friendly every step of the u-box journey. Highly recommend the u-box service.
Bernadette PArrived in 2 days! Which was faster than I thought ! Just keep what you’re doing!
Richard DThe cargo van could be cleaned more thoroughly. The keys could be organized better to avoid any mixups.
YUANJIAN YVery bad experience. They gave us broken vehicle and we had to drive it to service station for tyre pressure multiple times. Ended up paying double the money because of added miles. I suggest hertz or enterprise if you need to rent truck. Much better service and better priced. They also charged us second day because we were 30 minutes late as we had to go to gas station for tyre pressure. You will never face such problems with hertz or enterprise.
NEERAJ YEasy to deal with, equipment was great, just wasn’t impressed w/ counter help. I had a couple questions which were answered but felt I was “bothering “ the rep.
RICHARD LThe girl who delivered it was extremely helpful and kind
lance mI am very impressed with the facility! Only problem that I had was I was lead to believe that there was 24 hour access. I showed up at 7 pm with my truck ready to unload and found I could only enter through the small door, so I was unable to bring my furniture in. Thus, I had to pay for another day of truck rental.
Susan F | First ImpressionsCompletely satisfied! Quick, efficient, and friendly!!
ROSA RThis location went above and beyond to ensure my already stressful move day went smoothly. Pick up was a breeze and drop off took seconds. Amilcar (GM) and Corey were very helpful and made sure I had everything I needed to complete my move. Will recommend this branch to ANYONE in need of a U-Haul or moving supplies. 5 stars!
SARAH EThey took great care of me!
EMILY WEveryone was respectful and answered my question. I would recommend this location to people
KELLY SI’ve had a great experience with this U-Haul storage facility! The units are clean, secure, and easy to access. The staff is friendly and always willing to help with any questions or concerns. Highly recommend if you’re looking for a reliable storage solution!
Eros R | Overall ExperienceThanks very much for supplying the substitute lock
Cecelia S | First ImpressionsI forgot my key to get everything out my storage and was helped with no hassle.
ANEUDY S | Overall ExperienceToda la gente que trabaja en este lugar me trató muy bien. un muy buen equipo.
roslieide S | Overall ExperienceStorage was fine but walls were not. Accessibility was horrible, they should make another door at the back of the building. If i knew it was that far from the gate I would never ever rented it. The staff was really rude the couple of times at first but then it got wayyy better with kind people up in the front. I would recommend the store to someone but i would tell them to not get the once in the back. You have to walk all the way to the back to carry everything.
Mukaddes A | Overall ExperienceGreat help great people.
justin c | First ImpressionsWent to my storage unit and my lock had been cut off and replaced for no reason. Had to wait while they cut off the lock again and gave me a new one. My bill has been on autopay for years!! Just got an email from the GM saying sorry to see me go?! WTF!!!!!!!!!!!!!!!!
Edward B | Overall ExperienceThat was the best facility that I have ever been.
MARTIAL D | Overall ExperienceGreat guys at the Woburn Olympia Street location they should be commended for thier professionalism
Robert V | First ImpressionsThank you!
Eric A | Overall ExperienceVery friendly and accomodating
CHRISTOPHER M | Overall ExperienceThe manager was great and helped me move to a new unit when I realized the one I rented was too small. He also took the time to explain to me the check in process as I was having issues.
KEVIN S | Online Move InThe Staff was always very helpful , They were Xtremely busy but had time to ansa questions , they need beta Handicap access I cudnt walk to My unit cuz it was on the back side the manager didn't want us to use the back door he was rude to My friends & Family shut the ac off on us I've got respiratory issues also he didn't care I suffered cudnt breathe also Ik he seen me wen I went down cuz I wasn't well cudnt breathe plus sweat pourn off of Me but I was out b4 the 3rd. My receipt sed I was paid til 8/3/24 Thank You Monique ,
Juanita C | Overall ExperienceManagement is very considerate, facility is clean great that they allow / have a corner for donations or usable / second hand furnitures and items you to donate stuff that you don’t need
Mary R | Overall ExperienceWell organized and friendly.
Linda C | First ImpressionsAmilcar and his team were awesome. Very friendly and professional. Shout out to Jacob. First rate experience.
Bruce O | Overall ExperienceA very good experience overall
William M | Overall ExperienceVery pleased with size of storage unit. Staff always helpful when we needed it.
Rick U | Overall ExperienceThe staff are incredibly nice, and facilities are clean, well kept and nice. Am very happy so far!
Crane S | Online Move InI was unsure if I had to go to the front office when I moved in, I'm glad I did because I needed a key card for my alarm that was not mentioned in the online move-in process. Upon locating my unit there was a tag on it that said it was available and that the tag should have been removed when it was reserved and rented, so I was unsure if I could put my stuff there and had to run back to the office to check with the associate. Overall just a very unsure process as nothing was spelled out or confirmed before entering the unit.
Eleanor O | Online Move InFriendly helpful staff,
VERONICA G | First ImpressionsThe staff member on duty was polite, considerate, respectful, helpful and competent!
DONNA M | First Impressionsexcellent customer service
Lisa L | First ImpressionsRealized the unit I booked online was too small- staff on site were very helpful and kind when i requested switching to a larger unit. Would recommend over my last storage facility.
Jessica V | Online Move InIt was a little more expensive than I was originally quoted. The only smaller unit had the old owners lock on it so the young man who assisted us said I could take the slightly bigger unit at the smaller init’s price. I believe that was never done. With the increased cost since July, I had to make other arrangements.
Joanne D | Overall ExperienceAwesome staff, awesome facility
Michael P | First ImpressionsI don't appreciate you sending bills to my sister. She was not on the account in any way. This was completely unnecessary and the wrong thing to do. Because of this, I will use one of your competitors for my moving and storage needs. There is no need for you to contact either of us again.
Ian H | Overall ExperienceAll good with Amilcar & the ppl over there. space good.
mike t | Overall ExperienceWas very pleased with how securely and safely our belongings were stored.
Hans-Edward H | Overall ExperienceAll staff at this location is top notch and went above and beyond with their service!
Jeff K | First ImpressionsVery professional and dedicated
philippe j | First ImpressionsEveryone was great and eager to help. I’m very happy with my experience.
Justin C | First ImpressionsThe door alarms are extremely annoying, if you accidentally hit one with the carts that don’t like to move straight then the system starts blaring
Vanessa D | Overall ExperienceThe manager was very helpful and I’m happy with the unit.
Peter W | Online Move InThe one question I had when I walked in was "what are the access hours?" I was told 5am - 10PM. After all the paperwork and payment was taken, I was told the after-hours doors were broken and I did not have access after-hours. Why pay full price and sign me up when the access is limited to hours that don't work for me?
Tim M | First ImpressionsStaff was very helpful. Great communication.
Willis N | Overall ExperienceMy overall experience was good. Two things worth considering. First if it’s possible keep the big auto door open after hours. Second in the summer the climate control is set at 80. That is uncomfortable hot. Too hot.
Peter C | Overall ExperienceAll the staff were super helpful and friendly
Anthony M | Overall ExperienceGood
Edgard A | Overall ExperienceFriendly and helpful staff.
BOB C | Overall ExperienceI thought the pricing was high, but everything else was fine, thank upo
Lee D | First ImpressionsUhaul app doesn’t work very well the two times I tried to use it
Steven T | Overall ExperienceFrancesca is so professional and helpful. She has worked with me to find 2 storage units and 2 truck rentals. Calling me with updates on availability and location as well as answering my 100 questions.
Beth O | Online Move InThe manager Mr. Ruiz was especially helpful when I had trouble locking the door to one of my units.
WILLIAM B | Overall ExperienceAmillcar Ruiz has excellent customer service skills. He was able to help with my moving and provided all the details for the storage. I will come back when I need it again
clara c | Overall ExperienceThe staff was very helpful and professional.
Ian H | First ImpressionsThere's a manager thts really rude gave My Fiance an Attitude , he Spoke w an Attitude wen he talked to me. He knos My Situation nd I always make sure it gets paid. Thank You
Juanita C | First ImpressionsVery helpful sufficient and understanding
dre s | Online Move InWhen I arrived to first use my storage unit, the one that was assigned was being used. I was given a unit that had no elevator access and required that we carry everything up a short flight of stairs. That it is one of the reasons I switched to another storage unit at Public Storage.
paula s | Overall ExperienceFrancesca really went out of her way to help me with the battery issue when collecting my motorcycle. She runs the storage facility with a great sense of professionalism. You’re lucky to have her there as she treats clients like family.
John B | Overall ExperienceNone
William F | Online Move InThe storage lockers are not easy to get to. I stand unimpressed.
Christian C | Online Move Inthe attendant we talked was so helpful amidst a terribly stressful day and several other storage facilities not having space... i don't know her name, but you should give her a raise. She made me want to recommend this place to friends (even though I live in boston)
Benjamin L | Online Move Inthanks Francesca for your sympathy m help with your great education
paulo s | First ImpressionsThank you for everything
Mo S | Overall ExperienceMy lock is still on unit 1848 and I am paid up until 4/18. I will remove my lock then Thank you
DIANE L | Overall ExperienceGreat experience. Super clean and the bathrooms are probably the cleanest. They hire the best janitor to keep the place spotless. Highly recommend this Woburn location. I will definitely be back again.
HONG C | Overall ExperienceThis facility was the cleanest and most organized I have ever been in. The cost was extremely competitive. The staff and facility were excellent to work with. They are the BEST!!!!
William C | Overall ExperienceThank you.
joyce b | Overall ExperienceNeed better access hours. 6am - midnight 24/7 Thanks
Al C | First ImpressionsThere were several billing errors over the last couple years - where my auto pay settings were randomly turned off. Then U-Haul was very aggressive about calling & sending mail to every address on file. I got passed between corporate and the local site because no one could update my profile or see an audit trail to see what happened to my account. This happened again at the end of my contract - I cancelled, got confirmation from the manager that things were complete, only to be charged again the next month. When they charged me they also called and mailed my secondary person on file. Storage facility was good. Website not good. Checkout/closing experience (after multiple years using this storage) was very bad.
Genevieve L | Overall ExperienceFrancesca was very helpful and a pleasure to deal with
WILLIAM L | Overall ExperienceI’ve been using the Woburn location for a few years now and I have no complaints! They are efficient, friendly, knowledgeable and helpful. I would definitely recommend this location!
AARON K | First ImpressionsThe personnel was courteous, professional, and very helpful. Loading ramp and carts made it easy, the upper-level storage is not difficult to access and the general lighting is very good.
Ana G | Online Move InI have not moved into the storage unit yet
Mo S | Online Move InAll staff I spoken with during my time there were very helpful and polite. I truly enjoyed being a patronage there. Thank you all for your services. Joanye Harkins
Joanye H | Overall ExperienceThe best U-HAUL location, staff, and service. I totally recommend it.
Ruben U | Overall ExperienceFrancesca is a very well informed individual and very Helpful.l!!
Agostino I | First ImpressionsI had reserved a storage unit and they basically told me the reservation does not quarantee a unit. Thought that was weird.
Elaine C | First Impressionsstaff was friendly and allowed me to upgrade to a bigger unit, renting the van was easy
Frances B | First ImpressionsThe only thing is there needs to be way timer don't go out after period of time. We had to so often walk back and forth in the hall to cause the over head timer to keep coming back on. This fantastic place. Manager and staff helpful. 👍 Thank you
GENEVIEVE W | Overall ExperienceEveryone in the Woburn location (Olympia ave) was extremely helpful! Francesca was very helpful with all of my questions. She was very helpful.
alejandra l | Overall ExperienceGood place to store things if you need to. Facility is conveniently located, easy access to units and clean
Susan S | Overall ExperienceStaff at this U-Haul location are very professional, kind and very helpful. Keep up the good work
Moses L | Overall Experiencetoo many floors
Hewei L | Overall ExperienceAlways knowledgeable, friendly, accommodating staff. Place is clean, well lit, and we joke about it all the time, the restrooms are the cleanest public restrooms my family and I have ever seen.
John D | First ImpressionsFranchesca one of the best customer service Experience I ever receive, The professional levels and treatment was more than excellent
CRISTIAN A | First ImpressionsFrancesca was great, very helpful. She went above and beyond to draw out a detailed map of my potential storage unit, let me reserve it but it was taken due to my delay. She was able to quickly locate another unit within the building meeting my requirements. Sign says open access from 5am-10pm. The door were locked and someone had to come open it.
HONG C | First ImpressionsThey were really Nice and helpful every time I needed them.
jacob h | Overall ExperienceI worked with Francesca, and she was incredible. She gave great customer service and handled a complicated transaction with ease, and was also very helpful in providing us a summary of all charges. Great work and very professional.
Joseph S | Overall ExperienceU-Haul is the best ever
Edson B | Overall ExperienceAmilcar was excellent! He provided me with great customer service and helped me with everything that went wrong with my experiences at U-Haul. He was attentive, communicative, reachable, and reliable. Although I was overall unimpressed with how dirty I found my possessions after one year of storage and did not get help from RepWest, Amilcar helped me sort everything out to the best of his abilities. He is the reason I am glad I chose U-Haul and I appreciated his excellent customer service.
Alexis C | Overall ExperienceStaff was fantastic thank you!
George H | Overall ExperienceThe staff are all very friendly and helpful. The woman who is the storage manager was particularly helpful and honest about options and pricing.
Andrew C | Overall ExperienceI really appreciate all the help provided by Francesca, the manager at the Woburn location. You got such a great human being working there. She is the face of the company, and that makes a big difference. All kudos to her.
Ruben U | First ImpressionsGreat storage
Ronald M | Overall ExperienceNot enough stuff to help. Waiting in line to long.
joyce b | Overall ExperienceI lost my key to the storage unit. UHAUL did not have a spare key or a master key, surprising since the locks belong to U-Haul. I called a locksmith to cut the lock and it cost me $170. I’m really not sure how to explain what I felt.
Rohan P | Overall ExperienceAmilcar and his team, including Francesca and the rest of the staff are excellent. Great U-Haul truck rental and storage experience. Thank you everyone.
KYO M | Overall Experiencechecking out was fine but the original order was not entered correctly and created a hassle, for clarity i was in the store this was not a online order
brian g | Overall ExperienceFrancesca was absolutely amazing. Walked me through all of my options with the unit and was extremely helpful. Great experience and I definitely will be back!
Matthew P | First ImpressionsOur original unit was very low and being 6'2" it was almost impossible to pack the unit without breaking my back. The person in your office was extremely helpful and gave us numbers to different units. We had to go up a few stair vs walking straight in, but being able to stand up was a life saver. He was FANTASTIC.
Helen S | First ImpressionsFrancesca was a tremendous help. She was very knowledgeable, and her ability to multitask was impeccable. Answered all my questions before I got a chance to ask. She seemed to be the only one on the floor but you wouldn’t notice it because everything was seamless. Thanks again Francesca!
Abdi W | First ImpressionsWhen I did a call your representative told me that the storage would be accessible 24/7 I asked him a couple times to confirm the information. I arrived at the storage with all my things on 1:00 AM it was not open and I was must to wait in the Van until 5:00AM!
David J | Online Move InAWFUL!! WORST EXPERIENCE WITH A "BUSINESS", HANDS DOWN! WAS ACCUSED OF STEALING A VEHICLE, UNIT WAS BROKEN INTO WITH BELONGINGS STOLEN. UHAUL IS PRESSING CHARGES AGAINST THE PERPETRATOR, BUT HAS DENIED TO ME THAT MY UNIT WAS TAMPERED WITH!
Jessica D | Overall ExperienceIt was obviously super busy at this location and despite this the staff here were super friendly and helpful. Having access to flatbeds in the storage areas made unpacking our vehicle and packing up our unit super easy and quick.
Molly S | First ImpressionsU-Haul company has always been very convenient to use, the service, the facility, and most importantly the people who works here especially the manager Amilcar who made my experience easy and exceptional which will make me use U-Haul for any moving needs.
Allen B | Overall ExperienceWould be nice to have access 24/7
Jiri c | First ImpressionsAccess should be 24 hours l like that they have a uhaul community that shares their unwanted stuff inside the facility
Mary R | First ImpressionsFrancesca was great in getting us the unit we wanted. Very friendly and professional.
Paul H | Overall ExperienceFrancesca was fantastic, especially when we arrived after a long 1 way rental.
Jonathan B | First ImpressionsAmilicar Ruiz provided us with outstanding service on both our recent truck rentals (and storage unit) at UHaul. He goes above and beyond to ensure his customers have a positive experience. He his incredibly helpful, patient, friendly and has expert knowledge of your services and industry. The trucks and storage units are clean, safe and in excellent condition. All the products recommended were extremely useful and needed. We are so impressed with UHaul because of Mr. Ruiz and his team. It was also great to see his team work and collaborate so well with each other, a credit to the great management style of Amilicar. The entire team was helpful, and it appeared that everyone really enjoys their job. It was wonderful and refreshing to experience that environment. We will recommend UHaul to all. UHaul is very fortunate to have Amilicar representing them! Thank you! Michael and Susan S.
Michael S | Overall ExperienceThe staff were very friendly and helpful.
Lori P | Overall ExperienceYou the best
ALEXANDRINO S | Overall ExperienceWas charged a month of storage when I specified I only needed it for a month and was charged a day before I was to have it all moved out.
DEBORAH H | Overall ExperienceThe staffs are very helpful and nice. The facility is very clean and easy access.
Amber C | First ImpressionsThe best I will do it again
Ana J | First ImpressionsStaff was helpful and very polite
Joanye H | First ImpressionsFrancesca was amazing. She has the patience of an Angel from what I saw. She made it so easy for us, explained everything and was so very kind. You have a wonderful employee there that goes above and beyond to make everything go smoothly for the customers. ⭐⭐⭐⭐⭐
michelle m | First ImpressionsI would like to Thank the staff at the Woburn location especially the manager, Amilcar Ruiz, Francesca and Mike. They provided excellent customer service. For 6 years that I had my storage unit, I have had a great experience. Thank you again and would recommend this location to friends and family.
RAMON D | Overall ExperienceThe staff were very helpful
Sophie N | Overall ExperienceVery good storage unit and the staff here are awesome!!
Ryan M | Overall ExperienceMichael was very helpful and took his time going over the options that would best suit our needs. The level of service, cleanliness and convenience makes us feel confident we chose the right location to store our household goods between moves.
Liz J | First ImpressionsIssues with billing. Was late with 1st payment. Thought I set up on line but it didn’t go through. Was charged a $25 fee. Checked out early and no refund?
rich d | Overall ExperienceSnow and ice build up over a foot wide at load and unload area major safety hazard , possible major injury to happen everything else clean well maintain great lighting
Linh D | First ImpressionsWe had used the units from 2015. It was excellent. Thank you.
JANET R | Overall ExperienceI was in a RV space. Uhaul increased my rent 250% in 1 month. That is why I left. Otherwise I had a good experience.
Dale S | Overall ExperienceMy unit was somehow robbed and emptied with the lock still attached to it. When I asked the staff they were extremely shady and unwilling to help claiming I would have to wait to speak with a general manager about possibly viewing the camera footage. Worst experience ever lost $6000 worth of sneakers and autographed memorabilia and the staff was like “oh well” unbelievable. I am organizing on social media to have a peaceful protest on Olympia Avenue warning future customers of this experience and the shady employees that work there
david M | Overall ExperienceMike and amilcar the GM are friendly and helpful
Samantha V | First ImpressionsI received two months free by choosing a second floor unit and moving in Aug 16, before everyone moves out for college in the area.
Nicholas C | Overall ExperienceYou insisted I buy your specific lock for the storage locker. Only when I returned with the truck at 6:00pm and unloaded everything into the locker did I try to install the lock and discovered that the door latch is slightly misaligned. The lock wouldn’t fit. I had to go out and purchase another padlock. Do I get a refund?
Robert C | First ImpressionsManager was very helpful
dennis n | Overall ExperienceOne complaint is the temperature. Wasn’t as good as could be.
HEATHER T | Overall ExperienceVery helpful, the staff ,the unit they gave me ariginally had a lock on it so the upgraded me to a closer location to the loading zone so im very happy !
William S | First ImpressionsStaff was friendly and very accommodating with helping me find the storage solution I needed.
Andrew H | First ImpressionsThis facility was outstanding: very well kept, clean, neat and a very well run operation. The Staff was very friendly and informative. Trust me, I will be utilizing this Site in the near future for all of my storage needs.
EDWARD M | Overall ExperienceI would use any other service if given the option.
Alexander Z | Overall ExperienceThe U-Haul on Massachusetts Ave in Boston failed me completely. However, when I got to the Woburn location, Amilcar was incredibly helpful and kind. Amilcar should get a raise! The people at the Mass Ave. location, on the other hand, should all be fired.
Abigail K | First ImpressionsThe location in Woburn was excellent.
Jennifer H | Overall ExperienceExcellent manager. Great response time when we needed assistance. Would recommend this facility!
Heather L | Overall ExperienceThe Manager Almicar is great. His staff seems to really like him, and he treats everybody with the outmost report. He has no problem multitasking and making everybody feels well-served. Excellent customer service all around
fred c | First ImpressionsUhaul storage as a whole, not specific to this location, has been a nightmare. If given any option, I will choose the other option.
Alexander Z | First ImpressionsThis facility is the best in Greater Boston area. Mr. Ruiz and his team are so much humble and helpful. Its a wonderful customer friendly environment here. I am going to recommend this to anyone I know who wants to use storage and truck. Thank you so much.
KULDEEP J | Overall ExperienceI have rented many units & trucks from u haul in I can honestly say that the facility in Woburn is the best facility and staff I have been to. Not only is the manager there awsome, friendly, and knows how to do his job very fast and accurately but his employees are very friendly and know how to do there job fast and efficient. I recommend this facility to my friends and clients plus I also recommmend it to anyone looking for either a unit or a truck/van.
Jason L | First ImpressionsAmilcar Ruiz and his staff, including trainees, are absolutely pleasant and very helpful. They stayed in communication with me at all times and took the time to give me options to address my needs. Would highly recommend that facility to everyone. Super convenient with transport readily available, and very clean. .
Dinna L | First ImpressionsMy original unit at the Roxbury Uhaul location was given away to someone else, which was incredibly frustrating (especially after waiting in line for 30 mins before I learned this). The crew at Woburn were so expedient and helpful -- even allowing me to return my truck at their location instead of potentially needing to drive it all the way back to Roxbury. Many thanks to Christine, Dustin, and Matt who turned around one of the most stressful days ever.
Janie D | First ImpressionsThanks!
Auyon M | First ImpressionsThe staff was new and a little under trained but the manager helped them out and it was pretty easy to put my stuff in the storage facility.
Robert F | First ImpressionsThanks Becky! Top notch service
Louis L | First ImpressionsAmilcar Ruiz hizo excelente trabajo.
carmen o | First ImpressionsAmazing workers, kind, Helpful. Great experience
Elizabeth K | First ImpressionsVery clean. Friendly, helpful staff.
Doran W | Online Move InVery helpful staff. Only issue was that the storage unit was far from the dock and up a flight of stairs and some of our stuff is very heavy. Place seems clean.
Michael S | First ImpressionsManager was very professional and very helpful, would go back if I had to use your facility again!!
Craig W | Overall ExperienceThe staff was very professional. The facility was very clean. I was very happy with my experience. The staff was very helpful to explain everything. I felt very comfortable. Again happy with my experience.
David L | First ImpressionsGreat staff and so helpful rent truck and storage units.
Melanie G | Overall ExperienceEverything u-Haul was excellent and the staffed worked with me to find the right unit. They were great! If I need one again, U-Haul would be my first choice.
Darin E | Overall ExperienceThe gentleman that I checked in with is great, I made a reservation about 3 weeks ago when my son in law passed away,it was not in the system. The gentleman that set me up is very good at what he does.i just wish I had the one big unit I reserved on or about July 10/11.
Edward w | First ImpressionsVery nice facility and the manager is extremely helpful and friendly. Unit was very clean and easy to access.
Mary R | Online Move InPatrick and Mike made the moving experience great. They both took the extra steps to make my experience easier. I've dealt with another location before but the employees at this location are the best! I Will be back
Peter M | Overall ExperienceThank you for the past two and half years. I really appreciated your clean facilities, friendly staff and convent hours!!! Best Regards, Dave Taylor
David T | Overall ExperienceGreat customer service.
Abel N | Overall ExperienceStaff was very helpful and accommodating.
KENT G | First ImpressionsMy experience was excellent! Carlos was extremely helpful and sooo friendly. He helped me in switching my unit so I could fit all my items. The facilities were clean and easy to access. Would definitely recommend them to anyone for storage needs.
Andrea M | Online Move InThe manager and the staff member were very courteous and helpful.
Aykut B | First ImpressionsKeeping my stuff there for 2 years, everything is in order still, no floods or rats or anything, so that's good.
Tyler S | Overall ExperienceThe staff was extremely accommodating and helpful with choosing the storage units and preferences with truck rental and accessories.
Melanie G | First ImpressionsStaff very nice and friendly also helpful.
kelly u | Overall ExperienceBeyond excellent! Very few times in life you find someone like Mr. Amilcar Ruiz with the commitment to the highest standards. Not only the extraordinary Customer Service skills, but the work ethic. Because of people like Mr Amilcar is not only why people return to uHaul, but is this type of experiences that makes you want to talk about uHaul and to send them to this location. I hope Mr. Amilcar gets to see this feedback. Thank you and GOD bless you !
Gustavo C | First ImpressionsI have been to several u hauls for truck rentals and storage lockers and this was my first time to the woburn facility and I was given the best customer service I have ever had at u haul. Amilcar was so nice and tokk the time to show me how to use the security system and told me about making sure I check in and out because of the alarm on the doors and just the overall experience was awsome.
Jason L | First ImpressionsThey were amazing!
Emma A | First ImpressionsAwesome and easy experience
derek M | First ImpressionsGreat experience! 1ST time renting storage space, just vehicles in the past, but at same office. Michael Parker was particularly helpful in assigning a space for me, I'm 65 and petite! Very friendly and convenient!!
maria m | First ImpressionsStaff was excellent, courteous and very efficient and helpful to all my needs. I would definitely recommend your facility to all. Thank you guys so much. Heather Tortorici
HEATHER T | First ImpressionsThank You
Diane L | First ImpressionsAmilcar, Michael, and other staff were very helpful to us. Thank you for an A++ service. This was a great experience.
Peyman H | Overall ExperienceGreat experience
keith s | First ImpressionsGreat customer experience
NICHOLAS B | Overall ExperienceThe system was down the day that I rented my unit. Because of this some of the units that were thought to be open were actually taken. The staff members who helped me were incredibly helpful and accommodating with the challenges they were facing at the time. The process took longer than expected but the staff members were on top of everything regardless of the situation.
Sarah H | First Impressionssuper nice GM helped me with anything I needed
Hewei L | First ImpressionsManager was very nice and did a wonderful job for me!
Michael H | First ImpressionsWe had an excellent experience. Mike Parker helped us in any way possible. We couldn't be happier with the service.
Peyman H | First ImpressionsMr Ruiz and his team were extremely accommodating and professional. Excellent job. 5 stars.
James O | Overall ExperienceI know what I needed; Kayla Sullivan was very helpful in describing and showing me the options available. She was pleasant and very thorough in her description to me as to how the process worked.
EDWARD M | First ImpressionsThe staff was very friendly, helpful and professional. Great customer service!
LARRY P | First ImpressionsGreat experience will recommend to everyone, the manager was very helpful and personable..
JOHN S | Overall ExperienceAmilcar was very Helpful, professional.
OMAYRA S | First ImpressionsFoi mucho burno trabajar com tu compania Very good
Gilmar S | First ImpressionsGreatest storage experience I have ever had. Fantastic facilities and very professional staff especially Lacey and Kayla. They are the best. I would recommend to anyone.
Richard M | Overall ExperienceCame in to look at storage units and were highly impressed with Kayla, who showed us our options, answered all questions precisely, and found us a perfect spot. We intended to check out other options, but I'm confident we made the right choice. Excellent facility and staff. Thanks!
joe a | First ImpressionsIt was such a pleasure being assisted by Amilcar Ruiz. He has such great customer service skills. He was fast, and had a solution to all my concerns. Ive used Uhaul service before, but I was more than satisfied with this facility and such great service from Mr. Ruiz.
Rocio D | First ImpressionsExpensive vs other storage places but one month free helps
Carol S | First ImpressionsAmilcar was so helpful and made my moving so much easier. He was patient, knowledgeable and addressed all my questions and concerns. He is very polite and pleasant to work with.
Ella Z | First ImpressionsExcellent and timely service.
JONATHAN W | Overall ExperienceKayla walked us thru our first time storage unit experience. She was very knowledgeable and helpful and make the process very seamless. We are so happy that we went with this facility! Thank you, The Talalas Family
kimberly t | First ImpressionsAlways excellent service at this location
Jesse B | First ImpressionsVery helpful,friendly People!!! cleaning place!!!
janete m | Overall ExperienceJocelyn was excellent to work with! Very happy with end results
Deborah R | First ImpressionsStaff was always very nice to work with. All the rest need no comment, always UHal AAA Treatment !
Luis F | Overall ExperienceI first came over to inquire about units, as for online, they mention units that are split and get other questions answered. The young man that helped me was extremely helpful. I was able to make a decision on which size unit would be the best meet my needs. I am ready to move in. Thank you.
Sarah B | First ImpressionsI appreciate the free trial, but the problems I experienced began when I first checked in to my unit. The U-Haul website states that storage hours are until 10 pm and that I should arrive at least 15 minutes prior to closing on my first visit, but when I arrived at 6:45 hoping to store a mattress I was told that the units close at 6:55 and I would not have enough time to enter my unit, forcing me to return with my mattress. Additionally, shortly after beginning my free trial I was sent a bill for the first month's rent. I had to call to resolve this. I was then charged $3.65 without being told what the charge was for. Finally, I had a lock on my unit that I did not know U-Haul considered insecure. A new lock was placed on my unit without notifying me, causing me an embarrassing delay when I next tried to access my unit with one of my clients. Again, I appreciate the free trial (and lock), but I feel some improvements must be made, beginning with updating the website to reflect this site's accurate storage access hours.
Andrew Y | Overall ExperienceThe two staff members were very accommodating and supportive. I came close to closing time and they were not bothered and really helped me with the check in. Five stars to those two guys!
Lisa C | First ImpressionsStaff experience in the pst was very good. This time I was assigned a rental unit that was not available. Staff came back and assigned another rental unit, which was also locked, but he actually came without me needing to back to the office to remove the lock. There was a rat poison container in the unit which I gently pushed with my foot into the hallway. I did ask about a lock and the person helping me said there would be one for me in the unit, but there was not anything there. I will come back today with some additional storage materials and I guess will purchase a lock at the front desk. This rental is currently in my name, but I will try to switch it to our company name and address online. The person helping me was not exactly friendly, but this could be a cultural issue.
Katherine W | First ImpressionsVery happy with the staff and facility. It was my first time renting storage and Wendy took her time to show me around and explain everything.
Melissa N | First ImpressionsThank you easy access and great storage with prices.
Dominic D | Overall ExperienceMan who checked us in was efficient and very pleasant.
Lisa C | First ImpressionsThere was no lock in the unit like it stated in the move in process, but it was fine because we had our own pad lock that we used. the space seems very clean, but a light would be nice.
English l | Online Move InWe closed our account because we no longer needed the storage, but the U-Haul center at Woburn provided a truly excellent service for the 2 years we used it.
Benjamin H | Overall ExperienceAll the staff were helpful and courteous. Storage area clean and well designed. Thanks too for the convenience of using recycling area, it was a big help in our move.
Richard K | Overall ExperienceI would like to point out that your staff is very polite and helpful. I remember Idi and Kaylee, I do not remember the name of the 3rd person, very nice. One thing I would like to point out which I did not like was that some of the staff was not wearing masks. That is kind of worrisome. I also saw several customers that did not wear masks. These are unusual times and we should not take the Mass COVID numbers for granted and ease up. I wear a mask for the greater good and so I do not pass on CV to others if I accidentally have it. I urge you to take notice of this and train your staff.
GIRISH R | First ImpressionsLacey was patient and very helpful. Both with me and the customers she helped before me. Every transaction is a long process at U-Haul, but she was patient and explained all the details and options. She was respectful and knowledgeable.
Richard K | First ImpressionsClean and well lit. Great place
Nancy O | Overall ExperienceEveryone was great. Kandi and her team were easy to work with and incredibly helpful with their flexibility with my early move out due to unexpected financial constraints as a result of Covid-19 circumstances. I would come back without hesitation in the future.
Brad C | Overall ExperienceKandi was so helpful and nice.
nicholas d | First ImpressionsKandi was great!
nicholas d | Overall ExperienceStaff not really professional. Expect someone warm and welcoming that deals in customer service. Girl was also convinced that I would default on a $100/mo. payment.
Patrick G | First ImpressionsRepresentative was very friendly, polite and very attentive. Thank you
Bakhtiar H | First ImpressionsThe facility is top knotch. Temp controlled, clean, and my items were safely stored for 2.5 years. Very happy with my experience there.
MELISSA B | Overall ExperienceVery clean convenient awesome staff would recommend to friends
Elaine B | Overall ExperienceThe facility was great, warm welcoming lit and accessible as well as the employees were polite and helpful...id definitely go back there! -Paul.
paul w | Overall ExperienceGreat friendly and helpful staff!
Brian V | Overall ExperienceThis location doesn’t know what there doing
Diana P | Overall ExperienceGreat storage
Timothy B | Overall ExperienceGreat experience, staff was professional and knowledgeable.
David M | Overall ExperienceI wish I remembered her name however the woman who took care of my reservation was great . She was very patient and understanding when I asked if we could switch my rental unit to one without a pole
Jennifer P | First ImpressionsHad to wait 25 min in line store was understaffed but the counter person was apologetic and brought me to my unit went over everything with me. She was very courteous
Armand B | First ImpressionsExtremely poor management
katheine c | Overall ExperienceHours not open late enough for extended access in the town of Woburn
Jessica Z | Overall ExperienceThe service was excellent. The only complaint I have is that it is expensive.
Stanley S | Overall ExperienceFacility was clean and secure. Staff was friendly and helpful and my first month was FREE!!!!!
Teresa R | Overall ExperienceThe staff was helpful. I would have given five stars if the person who originally booked the unit for me had given me more accurate information.
Terra M | First ImpressionsJennifer
Jacqueline M | Overall ExperienceUsed U Haul many years ago and got an even better experience coming back. Clean facilities, helpful staff, reasonable prices!
Robyn D | Overall ExperienceI had a great experience staff was beyond helpful, worked with me and my needs every step of my move. More than 5 stars :)
ASHLEY Z | Overall ExperienceGreat staff and amazing property
Mehdi L | First ImpressionsThe manager Jennifer at the Route 128 Woburn facility was fantastic. She was extremely professional and took care of us. She went above and beyond to help us during our extensive move.
William J | Overall ExperienceMy belongings were safer here than at my own house! Customer service was excellent, someone even helped me park a truck once. I would absolutely return here if I were to have a storage need again :)
Tara W | Overall ExperienceGreat experience....clean and secure.... Thanks!
Florence D | Overall ExperienceWoburn location closes at 7pm which is earlier than whats on the website! Staff really helpful though.
Gisele U | First Impressionsthank you
Louis B | Overall Experiencestill getting billed for a unit I vacated 2 months ago. I call, stay on hold, someone picks up, no greeting puts me on hold again (trying to fool the call management system), email, no contact
ED B | Overall ExperienceEasy location convenient. The lines were long at the counter. People working were great but it would be great if you could do something about the lines moving faster.
Susan S | First ImpressionsBeyond great service! Extremely helpful and very friendly
ASHLEY Z | First ImpressionsThank you!!
Jaclyn S | Overall ExperienceGreat facility overall.
kevin t | Overall ExperienceExcellent and thorough service! Facility is super clean!
Robyn D | First ImpressionsI was able to obtain great service without having to wait in long lines. Every UHAUL Representative I spoke with was kind and handled all of my inquiries in a timely manner. Great Experience!
Jairus M | First Impressionsvery clean location and the staff was very nice
REDOUAN B | Overall ExperienceTHE WEB SITE SHOWS HOURS OF STORAGE TILL 10:00 PM EVERY DAY BUT THE FACILITY HAVE DIFFERENT HOURS , IT WAS AN INCONVENIENCE FOR ME , BECAUSE I WENT THERE AFTER I FIND OUT ON THE WEB SITE THE HOURS .
Priscilla D | Overall ExperienceFriendly and very helpful staff.
Teresa R | First ImpressionsJen was super knowledgeable and nice! Sunday morning hours could be earlier.
Kristina F | Overall ExperienceShe was very professional I was very happy with the service.
carlos r | First ImpressionsJoann was awesome. She connected me with a great moving helper for my U Box and I'm so grateful.
Brittany K | Overall ExperienceKayla was very nice and helpful and was very knowledgeable of the storage facility, she got me going in no time. I would definitely recommend Uhaul to others.
REDOUAN B | First ImpressionsGood follow up phone calls to ensure correct delivery date and coordinate drop off and pick up
Jeffrey F | Overall ExperienceIt not your fault but my package was late for two days and moving company didn't replay on my calls
Anatolijs S | Overall ExperienceThese guys are so so great wouldn't trade them for the world the best team around hands down
Adam C | First ImpressionsGreat people
Anthony M | Overall ExperienceThe whole operation was smooth, curtious, friendly and professional.
Jim K | Overall ExperienceHey The team there very friendly I get very good service Thanks
Gal H | First Impressionsexcellent customer service
Jorge G | First ImpressionsVery friendly and helpful staff. Easy check in and check out process
David B | Overall ExperienceI rented a UBOX through U-Haul customer service; fast and easily and for much less than the competition. Going with UBOX saved me time on my renovation project. I would recommend that service.
luis n | Overall ExperienceGreat service. Very helpful. Easy check in and check out.
JESSIE M | Overall ExperienceThe billing was annoying. They made 4 errors yet called me each time as if I committed murder for nor paying my bill! I was never late ironically! I am still waiting for 2 credits for their mistakes.
JOANNA L | Overall ExperienceI just dropped by to rent a truck for this weekend and choose a storage unit. Very helpful on a selection to fit our needs. All done quickly.
PAUL G | First ImpressionsJen walked us through the whole thing. She did great!
Kristina F | First ImpressionsEasy, timely, helpful, honest. The MA Woburn location helped me navigate the parking process & honestly recommended moving services given the neighborhood - I am so thankful and I recommend Ubox 100%
Amanda A | Overall ExperienceJennifer was so very sweet and very helpful.
Laura M | First ImpressionsGreat facility and staff.
Nitish G | Overall ExperienceThe facility was very accommodating for my needs. The staff was friendly and very helpful with any questions I had. And the staff on Sunday morning was very helpful in closing out my account .
Michael M | Overall ExperienceAll is okay...
Carlos J | Overall ExperienceWe left because we found a privately owned self-storage facility closer to our home and that has later hours, and got larger space for less. Closing at 5 pm on Sunday is inconvenient.
ERNIE W | Overall ExperienceNick was very helpful, fast and informative.
PETER S | First ImpressionsDealing with Jennifer in the office, Mike in the pick up and delivery, and Bob at drop off and pick up was great. Very accommodating. I would recommend this U-Haul office. Great experience!
john l | Overall ExperienceIt was my first experience to use uahul storage for 5 months. I find it a bit expensive but the place is clean and secure.
Debebe s | Overall ExperienceReally didn't use the facility but did use the U-Box and it was easy-as-pie
Joseph F | Overall ExperienceThe staff was amazing and went above and beyond to get our u boxes to us .
ANGELA D | Overall ExperienceWe kept the pods at our house so didn't actually see the facility. The pods were clean and kept everything dry through multiple storms. The service was friendly and excellent.
Mimi H | Overall ExperienceGood experience. I’d use uhaul again in the future.
Robin A | Overall ExperienceJennifer was so helpful...from my initial call to confirming my reservations. Same with the onsite staff, very knowledgeable and accommodating. I'm very happy that I chose this place.
MELISSA B | ReservationIt's perfect! Thank you so much!
Bao N | Overall ExperienceBest U-Haul experience I've had.
Alex A | Overall ExperienceOur UBox experience was very good. JoAnn was exceedingly helpful and advised the best options for delivery of our containers. All service agents were customer friendly and well informed! Thank you.
douglas s | Overall ExperienceEveryone was very helpful
SUMMER W | Overall ExperienceThe person in charge of this location is great and U-Haul should find more people like her, I've dealt with many of your locations (across the US) and she was by far the best.
Antoine B | Overall ExperienceEverything went very smoothly. Mike was very helpful and always available for questions.
JOANNA L | Overall ExperienceI *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.
william g | Overall ExperienceI *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.
william g | Overall ExperienceI *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.
william g | Overall ExperienceThe staff was excellent at this U-Box facility. I was provided with a direct line to call & the manager always promptly called me back. He was very accommodating to help me move my belongings out.
Sarah M | Overall ExperienceAwesome customer service & great location, including the parking area. AA+
Rafael B | ReservationThey were wonderful! So glad that I used U-Box. Very friendly and always followed up.
SAMANTHA L | Overall ExperienceThe hours are not convert
John M | Overall ExperienceRented a Uhaul box expertly placed discretely in the backyard while redecorating 1st flr. One box was the right clean dry space to store the lg items for a 3-month process. Expert, professional staff.
Annette M | Overall ExperienceStaff incredibly patient and helpful. Facility easy to navigate, spotless and well lit. Would use them again in a heartbeat.
karen r | Overall ExperienceJoanne helped to set up delivery of my U-Box with help to unload at my home. The workers were prompt and efficient. Highly recommend this service.
Brent w | Overall ExperienceUsing UHaul for our storage needs was both easy and reliable. Much better
david c | Overall ExperienceGreat new facility, friendly staff. We stored our furniture and other household goods over the hot summer on the first floor of the facility and had a unit without. Would definitely recommend
William H | Overall ExperienceGreat!
tom m | Overall ExperienceIt was a good experience. I felt safe When going in and out and I felt that my items in storage were safe.
Janice S | Overall ExperienceGreat service
Yamari C | ReservationExcellent service, very friendly staff!
Julia A | Overall ExperienceAwesome service
John H | Overall ExperienceNice and helpful people
PAUL P | Overall ExperienceThe personnel were busy and pre-occupied. No instructions were given on how to return the truck or the rented equipment. My truck was upgraded to a 15 ft truck-it was harder to drive & a gas guzzler.
Robert H | ReservationI asked for one day and they refused and would only deliver it on the day after. Secondly, I was supposed to receive a call about the Ubox being delivered and never was. I didn't see the box for 2 hrs
Brian B | Overall ExperienceBrand new and very clean facility. The staff is very friendly and there is never a wait. Also conveniently located off the highway.
Irina L | Overall ExperienceNo issues, everything was easy and went off without incident
Anthony S | Overall ExperienceUhual should really allow prorated months instead of having to pay full months
David M | Overall ExperienceGood service. Fair pricing.
Ronald H | Overall ExperienceGreat service! Mike was so helpful & always updating me regarding my uhaul box! My box arrived safely and no damage on my belongings. I highly recommend them because they are professional & efficient!
Annalyn G | Overall ExperienceGreat service! A bit expensive, but I would use it again.
Josue G | Overall ExperienceThe wife & I, fell on some hard times & U-Haul was there for us. We were able to store our life in a 10x10x6 unit, rent a truck, all in the same place. Awesome!!! Thank YOU!!!
mary l | Overall Experienceexcellent service, communication, and availability. I would definitely recommend this service for anyone that needs it.
Deanna B | Overall ExperienceWe used Trusty Dad moving and they were excellent. We also were very thankful that Joanne helped us with this! The website is incredibly confusing.
Ashley T | Overall ExperienceAlways clean, well lit and secure. Building is convenient to 128 and staff was always helpful.
LINDA M | Overall ExperienceGood service
LUCIO S | Overall ExperienceGreat service
Evelyn O | Overall ExperienceFacility is very clean. Associates were all friendly and helpful and made the entire process very easy. I would definitely use the facility again.
maryann c | Overall ExperienceThe office staff was very helpful and we appreciated it.
Christine S | Overall ExperienceThanks the U-Haul Moving & Storage of Woburn-Route 128 excellent services
Xiao Y | Overall ExperienceThe only issue I always seem to have at any u-haul facility is that it seems like there is usually one person working. I have waited in long lines and just walked out and left
Kori F | Overall ExperienceExcellent service
Maria D | Overall ExperienceGreat group. Thank you
Dennis H | Overall ExperienceGood
Christine B | Overall ExperienceUhaul storage great place very clean, friendly staff, and longer hours than any other storage place I would recommend this place to anyone looking for a storage unit
Joe P | Overall Experiencestop making these things mandatory
Michael L | Overall ExperienceThe UBox delivery drivers were great! When I emptied my box faster than I thought, they were able to come right back to pick it up. BONUS: they were both female, as a woman, loved seeing that!
Hannah C | Overall ExperienceI would have liked 24 hour access but the unit was only available when the office was open. Other than that it was a great facility!
Phillip C | Overall ExperienceWe had a problem with our lock and talked to Mike about it on the phone. Next day he called back to check that the problem was solved. Nice.
RICHARD L | Overall ExperienceI didn't use the storage facility but I did rent a UBox to store home items in my driveway while I put my home up for sale. The women that delivered and picked up the Box were great!!
Toni K | Overall ExperienceThe facility is very large, kept a good temperature and clean. This is a very good facility.
jane m | Overall ExperienceThe facility was impeccable! Ed was super friendly, helpful and knowledgable. I will recommend them to everyone!
Mary G | Overall Experiencevery good. I was happy
Benedito D | Overall ExperienceGreat service
sheryl R | Overall ExperienceI didn't actually visit the facility, but the staff there helped arrange the delivery of a couple U-boxes. They were super helpful and friendly. I highly recommend them!
Geoffrey H | Overall Experience