Customer Reviews for U-Haul Moving & Storage of Woburn-Route 128

Rating:

5.0

Fast, Friendly, Clean, and affordable.

Rating:

5.0

The checkout process was great. Employee was very helpful

Rating:

5.0

Amilicar Ruiz provided us with outstanding service on both our recent truck rentals (and storage unit) at UHaul. He goes above and beyond to ensure his customers have a positive experience. He his incredibly helpful, patient, friendly and has expert knowledge of your services and industry. The trucks and storage units are clean, safe and in excellent condition. All the products recommended were extremely useful and needed. We are so impressed with UHaul because of Mr. Ruiz and his team. It was also great to see his team work and collaborate so well with each other, a credit to the great management style of Amilicar. The entire team was helpful, and it appeared that everyone really enjoys their job. It was wonderful and refreshing to experience that environment. We will recommend UHaul to all. UHaul is very fortunate to have Amilicar representing them! Thank you! Michael and Susan S.

Rating:

4.0

The truck was hard to drive. The unit kept wanting to pull in a certain direction. It was hard to stay in the lane. We did not have the time to switch the truck out due to a short time line. Told rep at the U-Haul location, no concerns in the matter. It seems they known about the issue before rented the truck. “Oh, it still doing it again. We just got it back from maintenance.” Second, the truck was not ready when promised. We put in a reservation in over a month ago. We had to drive 30 minutes out of the way to pick up the truck instead of 5 minutes.

Rating:

5.0

Amilkar was very helpful and professional.

Rating:

5.0

Very welcoming

Rating:

5.0

The person who helped me was very professional and helpful Thank you

Rating:

2.0

This one experience was not upto expectation. - given vehicle not found in the lot for mobile pickup. Was told vehicle was switched at the counter as the reason. - one of the tires has 20psi- low air pressure - oil check indicator was on. - van had gas 1/4. This may be due to gas prices. I was not told but I guess that was the reason.

Rating:

5.0

it went great. fast professional staff.

Rating:

3.0

I was quieted a price. Then it changed. Also when I booked the pick up from Billerica Ma. I was told one thing and it was another. The woman was very rude

Rating:

5.0

The employee who helped us load the car on the trailer was knowledgeable and made sure it was properly located (car axle width was a tight fit on the trailer ramp). The agents were very complete in answering all of our questions.

Rating:

4.0

The location was great. The booking process was terrible. The location I requested was changed three times within the last 24 hrs before my reservation and I was made to pick up the truck and trailer in two different locations (despite reserving them together over a month in advance) which were an hour apart from each other. The person who called to “confirm” my truck locations called me three separate times to inform me that in fact, my truck and trailer would not be in Brookline but in Brighton. Then actually not in Brighton but I'm Woburn. Then truck in Brookline and trailer in Woburn. It was an awful reservation experience but the sites themselves were fine. Get your shit together uhaul

Rating:

5.0

Great service and the guy really took care of me, not just a number. Nice.

Rating:

5.0

I rented 2 trailers this week and the front desk associates were extremely helpful. Great customer service!

Rating:

5.0

all around christene was a great help

Rating:

5.0

Everyone I dealt with at U-Haul was super awesome and nice to me--and I made sure to tell everyone I dealt with the same. I'm grateful and appreciative of them for making my sister's move so much easier to deal with!!! My only serious issue was with the truck itself. The brakes were shot. The engine felt like it was gonna die several times on the highway when trying to accelerate to even just 50mph. And the tires were a mess. I don't know if the air pressure was totally off on the tires--or if it was something more serious. HORRIBLE ride!!! I was actually relieved that I was able to return the truck--cos I wasn't sure it would make it!!! But, I advised Francesca when I returned the truck of the concerns noted above and she said they'd check it our and fix it for the next customer--which was my concern at that point. Would I use these folks in Woburn again? Of course!!! Thank you!!! tim

Rating:

5.0

The staff were very friendly and helpful.

Rating:

5.0

Everything went very well and pick up was quick...

Rating:

5.0

Customer service is EXCELLENT highly appreciated.

Rating:

5.0

Great, quick drop off!

Rating:

5.0

Everyone at your Woburn, MA location we're awesome to deal with. My pick up was super quick and they were right there when I dropped off the car transporter later that evening. AAA++++

Rating:

5.0

Nothing. The customer service was outstanding.

Rating:

1.0

Had rental to be checked out on the app. I walked over to the truck we were assigned and another customer was in it and drove off. Not sure if the other customer took the wrong truck or we were both assigned the same truck. Had to wait an hour in the parking lot for the store to open. Then Uhaul associate did not listen or care and asked us to wait while he did a few other things first.

Rating:

1.0

Made false claims of missing or damaged truck.

Rating:

2.0

The locations were clean, but I reserved a 20 foot truck at a Malden store and then was moved pick up a 26 foot truck at a Woburn station. Both of these changes negatively impacted my move.

Rating:

2.0

Broken, dirty van which I saw go right back into the rental line when I returned it. Van had broken doors, warnings for oil change and dirty rear cargo area. Somewhat surprised by this location as it usually is pretty good here, but even the staff was way less that great.

Rating:

4.0

Our original pick up was in Worcester Massachusetts a couple of blocks from where we were going to be using it. The day before we receive a phone call telling us we need to go to Uxbridge to pick up a rental, because they don't have what I reserved. When we arrive there is a lockbox and no Uhaul employees and we do not have a code. We were unable to get the code via the app or Wendy, It took us over 1 1/2 hours and several phone calls before we could get the code. We were never informed this was a location with no employees. This added 20 miles to our original booking and cost us 1 1/2 hours of lost time. There was no one interested in the drop off location in listening to what transpired, just a “you'll get your receipt emailed”. I would assume this is not normal for your company, and would've proactively reached out. Yet here I am 2 days later posting our experience, to try to get acknowledgment from uhaul that our experience was not the service you represent

Rating:

5.0

Friendly staff, prompt service - everything was great!

Rating:

5.0

Thanks again..

Rating:

5.0

A very easy experience. The website explained I would have to take a photo of myself and of my drivers license front and back when picking up the vehicle. The only thing I was surprised at was that Uhaul needed to call another person, and that person has to answer the phone, to verify that I was renting a vehicle. So make sure you have someone at the ready if you are renting...if you don't, I'm not sure you'd be able to rent the vehicle. The van I rented was clean and ready when I got there, so you can't ask for much more than that! Great experience overall.

Rating:

5.0

Amazing. Much better than I ever expected

Rating:

5.0

Thank you. Olympia Ave woburn U-Haul gets me through another move. Thank you for the consistent inventory of trucks and more importantly the professional and courteous employees. I highly recommend

Rating:

5.0

The young lady who was working Sat May 14th, was very pleasant and helpful. She had been other times I have rented and she's always pleasant.

Rating:

4.0

Customer service could be better. When I called local office I could not get the best answer to one of my questions. Receptionist indicated person who could help was on vacation. Did want to give credit to drivers who dropped off and picked up boxes, they were both excellent!

Rating:

5.0

You should put ties in the truck

Rating:

3.0

First time renting a uhaul. I was sent on a goose chase for a truck, was given 3 or 4 different keys until I just told them which truck was actually accessible. Truck smelled like old cigarettes and ran awful. Worked for rented purposes, but what a terrible truck. No one came out when I brought the truck back and the woman was not very friendly when I went inside.

Rating:

5.0

Great team as always!

Rating:

5.0

Olympia Ave U-Haul woburn always comes thru when I require equipment rental. Consistently excellent staff, who get me on my way so I can do my thing. Great job….again. See you next time

Rating:

5.0

Nothing at all. The on-site fellow and the driver who came to the house were both terrific and helpful.

Rating:

5.0

When loaded , the right front tire was soft . Checked it and it had only 45 lbs . Others had 60 lbs . Inflated it to 60 and had no problems .

Rating:

5.0

very professional

Rating:

1.0

I returned the U-Haul with less miles than estimated and instead of being reimbursed I was charged an additional $21. Very confused and disgruntled. Would not ever come back to this location.

Rating:

5.0

For rentals in general it would be great if there was a phone holder in the vans/trucks. 9 times out of 10 I'm sure people would be using google maps for directions and not having it displayed easily while driving is annoying

Rating:

5.0

Good 👍 service

Rating:

5.0

great

Rating:

5.0

This location is a shining star. The help are beyond polite and thorough. The manager is always working with the team and always trying to accommodate special customer needs. I was looking for a trailer over the weekend and they were all sold out due to it being the first of the month. I took one for later in the week because I didn't have an option. Francesca on the desk remembered my conversation and called me when a trailer suddenly got canceled and became available. That is Superstar performance in my book. She cared enough about her job and servicing the customer that she actually could remember an individual that wanted a trailer! And by the way I have rented from multiple other U-Haul locations closer to me than Woburn. The extra drive is worth it to deal with such a professional team!

Rating:

5.0

You the best

Rating:

3.0

Was charged a month of storage when I specified I only needed it for a month and was charged a day before I was to have it all moved out.

Rating:

5.0

The staffs are very helpful and nice. The facility is very clean and easy access.

Rating:

5.0

The best I will do it again

Rating:

5.0

Staff was helpful and very polite

Rating:

5.0

Francesca was amazing. She has the patience of an Angel from what I saw. She made it so easy for us, explained everything and was so very kind. You have a wonderful employee there that goes above and beyond to make everything go smoothly for the customers. ⭐⭐⭐⭐⭐

Rating:

5.0

I would like to Thank the staff at the Woburn location especially the manager, Amilcar Ruiz, Francesca and Mike. They provided excellent customer service. For 6 years that I had my storage unit, I have had a great experience. Thank you again and would recommend this location to friends and family.

Rating:

4.0

The staff were very helpful

Rating:

5.0

Very good storage unit and the staff here are awesome!!

Rating:

5.0

Michael was very helpful and took his time going over the options that would best suit our needs. The level of service, cleanliness and convenience makes us feel confident we chose the right location to store our household goods between moves.

Rating:

3.0

Issues with billing. Was late with 1st payment. Thought I set up on line but it didn’t go through. Was charged a $25 fee. Checked out early and no refund?

Rating:

3.0

Snow and ice build up over a foot wide at load and unload area major safety hazard , possible major injury to happen everything else clean well maintain great lighting

Rating:

5.0

We had used the units from 2015. It was excellent. Thank you.

Rating:

4.0

I was in a RV space. Uhaul increased my rent 250% in 1 month. That is why I left. Otherwise I had a good experience.

Rating:

1.0

My unit was somehow robbed and emptied with the lock still attached to it. When I asked the staff they were extremely shady and unwilling to help claiming I would have to wait to speak with a general manager about possibly viewing the camera footage. Worst experience ever lost $6000 worth of sneakers and autographed memorabilia and the staff was like “oh well” unbelievable. I am organizing on social media to have a peaceful protest on Olympia Avenue warning future customers of this experience and the shady employees that work there

Rating:

5.0

Mike and amilcar the GM are friendly and helpful

Rating:

5.0

I received two months free by choosing a second floor unit and moving in Aug 16, before everyone moves out for college in the area.

Rating:

3.0

You insisted I buy your specific lock for the storage locker. Only when I returned with the truck at 6:00pm and unloaded everything into the locker did I try to install the lock and discovered that the door latch is slightly misaligned. The lock wouldn’t fit. I had to go out and purchase another padlock. Do I get a refund?

Rating:

5.0

Manager was very helpful

Rating:

5.0

One complaint is the temperature. Wasn’t as good as could be.

Rating:

5.0

Very helpful, the staff ,the unit they gave me ariginally had a lock on it so the upgraded me to a closer location to the loading zone so im very happy !

Rating:

5.0

Staff was friendly and very accommodating with helping me find the storage solution I needed.

Rating:

5.0

This facility was outstanding: very well kept, clean, neat and a very well run operation. The Staff was very friendly and informative. Trust me, I will be utilizing this Site in the near future for all of my storage needs.

Rating:

1.0

I would use any other service if given the option.

Rating:

5.0

The U-Haul on Massachusetts Ave in Boston failed me completely. However, when I got to the Woburn location, Amilcar was incredibly helpful and kind. Amilcar should get a raise! The people at the Mass Ave. location, on the other hand, should all be fired.

Rating:

5.0

The location in Woburn was excellent.

Rating:

5.0

Excellent manager. Great response time when we needed assistance. Would recommend this facility!

Rating:

5.0

The Manager Almicar is great. His staff seems to really like him, and he treats everybody with the outmost report. He has no problem multitasking and making everybody feels well-served. Excellent customer service all around

Rating:

1.0

Uhaul storage as a whole, not specific to this location, has been a nightmare. If given any option, I will choose the other option.

Rating:

5.0

This facility is the best in Greater Boston area. Mr. Ruiz and his team are so much humble and helpful. Its a wonderful customer friendly environment here. I am going to recommend this to anyone I know who wants to use storage and truck. Thank you so much.

Rating:

5.0

I have rented many units & trucks from u haul in I can honestly say that the facility in Woburn is the best facility and staff I have been to. Not only is the manager there awsome, friendly, and knows how to do his job very fast and accurately but his employees are very friendly and know how to do there job fast and efficient. I recommend this facility to my friends and clients plus I also recommmend it to anyone looking for either a unit or a truck/van.

Rating:

5.0

Amilcar Ruiz and his staff, including trainees, are absolutely pleasant and very helpful. They stayed in communication with me at all times and took the time to give me options to address my needs. Would highly recommend that facility to everyone. Super convenient with transport readily available, and very clean. .

Rating:

5.0

My original unit at the Roxbury Uhaul location was given away to someone else, which was incredibly frustrating (especially after waiting in line for 30 mins before I learned this). The crew at Woburn were so expedient and helpful -- even allowing me to return my truck at their location instead of potentially needing to drive it all the way back to Roxbury. Many thanks to Christine, Dustin, and Matt who turned around one of the most stressful days ever.

Rating:

5.0

Thanks!

Rating:

5.0

The staff was new and a little under trained but the manager helped them out and it was pretty easy to put my stuff in the storage facility.

Rating:

5.0

Thanks Becky! Top notch service

Rating:

5.0

Amilcar Ruiz hizo excelente trabajo.

Rating:

5.0

Amazing workers, kind, Helpful. Great experience

Rating:

4.0

Very clean. Friendly, helpful staff.

Rating:

4.0

Very helpful staff. Only issue was that the storage unit was far from the dock and up a flight of stairs and some of our stuff is very heavy. Place seems clean.

Rating:

5.0

Manager was very professional and very helpful, would go back if I had to use your facility again!!

Rating:

5.0

The staff was very professional. The facility was very clean. I was very happy with my experience. The staff was very helpful to explain everything. I felt very comfortable. Again happy with my experience.

Rating:

5.0

Great staff and so helpful rent truck and storage units.

Rating:

5.0

Everything u-Haul was excellent and the staffed worked with me to find the right unit. They were great! If I need one again, U-Haul would be my first choice.

Rating:

5.0

The gentleman that I checked in with is great, I made a reservation about 3 weeks ago when my son in law passed away,it was not in the system. The gentleman that set me up is very good at what he does.i just wish I had the one big unit I reserved on or about July 10/11.

Rating:

5.0

Very nice facility and the manager is extremely helpful and friendly. Unit was very clean and easy to access.

Rating:

5.0

Patrick and Mike made the moving experience great. They both took the extra steps to make my experience easier. I've dealt with another location before but the employees at this location are the best! I Will be back

Rating: