Customer Reviews for U-Haul Moving & Storage of Woburn-Route 128

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Woburn-Route 128

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kerry M. on

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Leslie K. on

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sean R. on

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Location was ok... was not my original pick up location and I was very displeased in the lack of communication. I'm looking over my charges cause I believe iv been charged twice..

katheine c. on

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Extremely poor management

James K. on

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James C. on

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George T. on

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I like to recommend Shawn at the ST Augustine location fat first they did not have the covers and my pick up schedule would be delayed two days, Shawn went above and beyond to get a cover and stay with the original schedule, which was extremely helpful. Excellent employee he represents U-Haul well and should be commended for his dedication and customer service. Thank you Shawn.

Zachary M. on

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Everything was great until the actual move-in date. I noted several times that I needed the UBox ready by 11:00AM on Sunday, September 15, 2019, but when my movers arrived on time, they were told that it would be a few hours before they could access the box. Consequently, they had to leave for another job. When I called UHaul customer service, they transferred me 3 separate times and did not resolve my problem nor could they offer me a direct callback number. As a result, I drove to the UHaul facility and spoke with someone in person who told me multiple times, 'Thats not how things work.' How do things work then?

Jessica Z. on

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Hours not open late enough for extended access in the town of Woburn

Steven W. on

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Deborah G. on

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its was fantastic can't wait to tell my kids about it

mark F. on

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Easy drop off process.

Jose P. on

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John B. on

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the best service at U Haul I have ever had will use this location again

Muhammad A. on

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kevin K. on

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John S. on

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Outstanding in every way!!!

James P. on

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James J. on

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service was great the only thing I would like to see is a winch on car hauling trailer because restore cars and a lot of them do not run . using u haul is a lot cheaper than hiring a ramp truck to pick up and deliver cars

James C L. on

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This full service location, though more difficult to get to because of traffic, is pretty much the best one I have experienced north of Boston.

Charles T. on

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Drivers were on time and informative! Even through the Florida hurricane the box was protected, dry and arrived early! Less expensive than the competition and more dependable! Good experience all the way around!!

Marina S. on

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Excellent service, I will definitely use it again.

Akana N. on

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The main complaint I have is that I was told by the person in Woburn that when my uboxes arrived in San Diego, they would call me. That never happened. I was also told by an online chat person that my boxes were almost definitely not going to arrive early. As a result of both of these things, I wasn't checking the status frequently since the status (in transit with no indication of where the box is) is very uninformative and they were going to call me and it was unlikely to arrive early anyway. However, when I called on the guaranteed arrive-by date, I discovered that my boxes had arrived days earlier, and in the meantime, we had just been living in our house with no furniture. Had all of these people not given me false information, I could have been checking more frequently and avoided this problem. Alternatively, if the tracking could tell you something more than "in transit" and instead say where they are each morning or something, that would prevent these annoying situations.

Axel L. on

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Stanley S. on

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The service was excellent. The only complaint I have is that it is expensive.

James L. on

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Brendan Z. on

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Mark P. on

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Jen was awesome. The trailer had a small light issue that needed to be fixed and was the last one in the lot that size. She cheerfully tackled the problem while simultaneously helping others. Well done!!! Thank you

STEVEN C. on

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Teresa R. on

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Facility was clean and secure. Staff was friendly and helpful and my first month was FREE!!!!!

Terra M. on

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The staff was helpful. I would have given five stars if the person who originally booked the unit for me had given me more accurate information.

Jacqueline M. on

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Jennifer

Robyn D. on

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Used U Haul many years ago and got an even better experience coming back. Clean facilities, helpful staff, reasonable prices!

ASHLEY Z. on

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I had a great experience staff was beyond helpful, worked with me and my needs every step of my move. More than 5 stars :)

Mehdi L. on

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Great staff and amazing property

William J. on

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The manager Jennifer at the Route 128 Woburn facility was fantastic. She was extremely professional and took care of us. She went above and beyond to help us during our extensive move.

Tara W. on

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My belongings were safer here than at my own house! Customer service was excellent, someone even helped me park a truck once. I would absolutely return here if I were to have a storage need again :)

Florence D. on

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Great experience....clean and secure.... Thanks!

Gisele U. on

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Woburn location closes at 7pm which is earlier than whats on the website! Staff really helpful though.

Louis B. on

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thank you

ED B. on

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still getting billed for a unit I vacated 2 months ago. I call, stay on hold, someone picks up, no greeting puts me on hold again (trying to fool the call management system), email, no contact

Susan S. on

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Easy location convenient. The lines were long at the counter. People working were great but it would be great if you could do something about the lines moving faster.

ASHLEY Z. on

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Beyond great service! Extremely helpful and very friendly

Jaclyn S. on

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Thank you!!

kevin t. on

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Great facility overall.

Robyn D. on

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Excellent and thorough service! Facility is super clean!

Jairus M. on

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I was able to obtain great service without having to wait in long lines. Every UHAUL Representative I spoke with was kind and handled all of my inquiries in a timely manner. Great Experience!

REDOUAN B. on

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very clean location and the staff was very nice

Priscilla D. on

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THE WEB SITE SHOWS HOURS OF STORAGE TILL 10:00 PM EVERY DAY BUT THE FACILITY HAVE DIFFERENT HOURS , IT WAS AN INCONVENIENCE FOR ME , BECAUSE I WENT THERE AFTER I FIND OUT ON THE WEB SITE THE HOURS .

Teresa R. on

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Friendly and very helpful staff.

Kristina F. on

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Jen was super knowledgeable and nice! Sunday morning hours could be earlier.

carlos r. on

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She was very professional I was very happy with the service.

Brittany K. on

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Joann was awesome. She connected me with a great moving helper for my U Box and I'm so grateful.

REDOUAN B. on

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Kayla was very nice and helpful and was very knowledgeable of the storage facility, she got me going in no time. I would definitely recommend Uhaul to others.

Jeffrey F. on

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Good follow up phone calls to ensure correct delivery date and coordinate drop off and pick up

Anatolijs S. on

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It not your fault but my package was late for two days and moving company didn't replay on my calls

Adam C. on

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These guys are so so great wouldn't trade them for the world the best team around hands down

Anthony M. on

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Great people

Jim K. on

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The whole operation was smooth, curtious, friendly and professional.

Gal H. on

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Hey The team there very friendly I get very good service Thanks

Jorge G. on

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excellent customer service

David B. on

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Very friendly and helpful staff. Easy check in and check out process

luis n. on

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I rented a UBOX through U-Haul customer service; fast and easily and for much less than the competition. Going with UBOX saved me time on my renovation project. I would recommend that service.

JESSIE M. on

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Great service. Very helpful. Easy check in and check out.

JOANNA L. on

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The billing was annoying. They made 4 errors yet called me each time as if I committed murder for nor paying my bill! I was never late ironically! I am still waiting for 2 credits for their mistakes.

PAUL G. on

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I just dropped by to rent a truck for this weekend and choose a storage unit. Very helpful on a selection to fit our needs. All done quickly.

Kristina F. on

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Jen walked us through the whole thing. She did great!

Amanda A. on

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Easy, timely, helpful, honest. The MA Woburn location helped me navigate the parking process & honestly recommended moving services given the neighborhood - I am so thankful and I recommend Ubox 100%

Laura M. on

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Jennifer was so very sweet and very helpful.

Nitish G. on

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Great facility and staff.

Michael M. on

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The facility was very accommodating for my needs. The staff was friendly and very helpful with any questions I had. And the staff on Sunday morning was very helpful in closing out my account .

Carlos J. on

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All is okay...

ERNIE W. on

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We left because we found a privately owned self-storage facility closer to our home and that has later hours, and got larger space for less. Closing at 5 pm on Sunday is inconvenient.

PETER S. on

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Nick was very helpful, fast and informative.

john l. on

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Dealing with Jennifer in the office, Mike in the pick up and delivery, and Bob at drop off and pick up was great. Very accommodating. I would recommend this U-Haul office. Great experience!

Debebe s. on

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It was my first experience to use uahul storage for 5 months. I find it a bit expensive but the place is clean and secure.

Joseph F. on

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Really didn't use the facility but did use the U-Box and it was easy-as-pie

ANGELA D. on

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The staff was amazing and went above and beyond to get our u boxes to us .

Mimi H. on

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We kept the pods at our house so didn't actually see the facility. The pods were clean and kept everything dry through multiple storms. The service was friendly and excellent.

Robin A. on

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Good experience. I’d use uhaul again in the future.

MELISSA B. on

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Jennifer was so helpful...from my initial call to confirming my reservations. Same with the onsite staff, very knowledgeable and accommodating. I'm very happy that I chose this place.

Bao N. on

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It's perfect! Thank you so much!

Alex A. on

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Best U-Haul experience I've had.

douglas s. on

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Our UBox experience was very good. JoAnn was exceedingly helpful and advised the best options for delivery of our containers. All service agents were customer friendly and well informed! Thank you.

SUMMER W. on

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Everyone was very helpful

Antoine B. on

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The person in charge of this location is great and U-Haul should find more people like her, I've dealt with many of your locations (across the US) and she was by far the best.

JOANNA L. on

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Everything went very smoothly. Mike was very helpful and always available for questions.

william g. on

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I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william g. on

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I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

william g. on

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I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.

Sarah M. on

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The staff was excellent at this U-Box facility. I was provided with a direct line to call & the manager always promptly called me back. He was very accommodating to help me move my belongings out.

Rafael B. on

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Awesome customer service & great location, including the parking area. AA+

SAMANTHA L. on

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They were wonderful! So glad that I used U-Box. Very friendly and always followed up.

John M. on

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The hours are not convert

Annette M. on

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Rented a Uhaul box expertly placed discretely in the backyard while redecorating 1st flr. One box was the right clean dry space to store the lg items for a 3-month process. Expert, professional staff.

karen r. on

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Staff incredibly patient and helpful. Facility easy to navigate, spotless and well lit. Would use them again in a heartbeat.

Brent w. on

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Joanne helped to set up delivery of my U-Box with help to unload at my home. The workers were prompt and efficient. Highly recommend this service.

david c. on

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Using UHaul for our storage needs was both easy and reliable. Much better

William H. on

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Great new facility, friendly staff. We stored our furniture and other household goods over the hot summer on the first floor of the facility and had a unit without. Would definitely recommend

tom m. on

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Great!

Janice S. on

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It was a good experience. I felt safe When going in and out and I felt that my items in storage were safe.

Yamari C. on

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Great service

Julia A. on

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Excellent service, very friendly staff!

John H. on

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Awesome service

Paul P. on

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Nice and helpful people

Robert H. on

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The personnel were busy and pre-occupied. No instructions were given on how to return the truck or the rented equipment. My truck was upgraded to a 15 ft truck-it was harder to drive & a gas guzzler.

Brian B. on

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I asked for one day and they refused and would only deliver it on the day after. Secondly, I was supposed to receive a call about the Ubox being delivered and never was. I didn't see the box for 2 hrs

Irina L. on

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Brand new and very clean facility. The staff is very friendly and there is never a wait. Also conveniently located off the highway.

Anthony S. on

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No issues, everything was easy and went off without incident

David M. on

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Uhual should really allow prorated months instead of having to pay full months

Ronald H. on

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Good service. Fair pricing.

Annalyn G. on

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Great service! Mike was so helpful & always updating me regarding my uhaul box! My box arrived safely and no damage on my belongings. I highly recommend them because they are professional & efficient!

Josue G. on

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Great service! A bit expensive, but I would use it again.

mary l. on

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The wife & I, fell on some hard times & U-Haul was there for us. We were able to store our life in a 10x10x6 unit, rent a truck, all in the same place. Awesome!!! Thank YOU!!!

Deanna B. on

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excellent service, communication, and availability. I would definitely recommend this service for anyone that needs it.

Ashley T. on

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We used Trusty Dad moving and they were excellent. We also were very thankful that Joanne helped us with this! The website is incredibly confusing.

LINDA M. on

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Always clean, well lit and secure. Building is convenient to 128 and staff was always helpful.

LUCIO S. on

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Good service

Evelyn O. on

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Great service

maryann c. on

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Facility is very clean. Associates were all friendly and helpful and made the entire process very easy. I would definitely use the facility again.

Christine S. on

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The office staff was very helpful and we appreciated it.

Wenjiang Y. on

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Thanks the U-Haul Moving & Storage of Woburn-Route 128 excellent services

Kori F. on

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The only issue I always seem to have at any u-haul facility is that it seems like there is usually one person working. I have waited in long lines and just walked out and left

Maria D. on

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Excellent service

Dennis H. on

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Great group. Thank you

Christine B. on

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Good

Joe P. on

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Uhaul storage great place very clean, friendly staff, and longer hours than any other storage place I would recommend this place to anyone looking for a storage unit

Michael L. on

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stop making these things mandatory

Hannah C. on

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The UBox delivery drivers were great! When I emptied my box faster than I thought, they were able to come right back to pick it up. BONUS: they were both female, as a woman, loved seeing that!

Phillip C. on

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I would have liked 24 hour access but the unit was only available when the office was open. Other than that it was a great facility!

RICHARD L. on

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We had a problem with our lock and talked to Mike about it on the phone. Next day he called back to check that the problem was solved. Nice.

Toni K. on

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I didn't use the storage facility but I did rent a UBox to store home items in my driveway while I put my home up for sale. The women that delivered and picked up the Box were great!!

jane m. on

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The facility is very large, kept a good temperature and clean. This is a very good facility.

Mary G. on

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The facility was impeccable! Ed was super friendly, helpful and knowledgable. I will recommend them to everyone!

Benedito Demorais J. on

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very good. I was happy

sheryl R. on

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Great service

Geoffrey H. on

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I didn't actually visit the facility, but the staff there helped arrange the delivery of a couple U-boxes. They were super helpful and friendly. I highly recommend them!