Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It would be helpful if the employee brought the rented vehicle to the front of the building. I was given a key to a vehicle I could not locate. She was very helpful to correct the issue.
Thank you, great job, wonderful staff and very helpful and flexible.
Very good.
I was in and out in less than 10 minutes. I was pleasantly surprised at how easy the drop-off process was.
Very helpful,friendly People!!! cleaning place!!!
Jocelyn was excellent to work with! Very happy with end results
Cigarette ash and sticky stuff on truck console shows that there is no covid cleaning protocol at this location whatsoever.
Staff was always very nice to work with. All the rest need no comment, always UHal AAA Treatment !
Excellent job! Thank you.
The guy very nice,excellent
Fast and friendly.
Everything was good.
I cannot think of anything...maybe lower the daily rental cost at tis location a bit. Otherwise, I was very pleased.
Everything went great!
Nothing everything was excellent
I first came over to inquire about units, as for online, they mention units that are split and get other questions answered. The young man that helped me was extremely helpful. I was able to make a decision on which size unit would be the best meet my needs. I am ready to move in. Thank you.
Friendly employees, large inventory and great overall experience. I would not hesitate to use them again or recommend to others.
Relative to other U-Haul locations Woburn is much easier to deal with. They hook up and unhook the trailer for you. Registration is online and for drop off they email the receipt. Can't get any easier than that so for me it's worth the extra distance to drive there.
I've rented cargo vans twice in the last couple of weeks. The first one was very clean . The one I just rented was dirty
Keep up the good work, I was happy and satisfied thank you .
Please commend your employee: Lacey Murray at 31 Olympia Ave...Woburn, MA. She exemplifies gold standard for customer service!! Such a pleasure to work with her and she made our experience with UHaul stress free and a fabulous experience. We'll be returning there again for continuation of our move and hope she will be our go-to Uhaul expert!!
I picked up 2 dz furniture pads and found the packages were short a number of pads. Those are about the last thing i want to have to check during pickup. Please be accurate.
Was charged for 65.7 miles when my total trip was about 50 miles.. Great way to stay In business during covid by over charging people.
Counter personal at pick up were useless and seemed like we were bothering them. They had the wrong address on the bill and the order was not complete. There was no dolly provided for the furniture (which we requested) and there was a regular dolly (whoch we did not need) we were charged for both and AFTER we noted we had not received the items they were adjusted off the bill. The address on the bill was not ours. We are on the second floor and I specifically asked for the 1st floor. We BELIEVE we were given someone else's reservation. This was not a great experience. You should be able to do better. the truck leaks.
you need to maintain your equipment the roof has leakage and it soak my customers furniture I will be liable gir water damage as a Pro Mover my Client is not Happy damage is done I return the equipment I showed the water leak to your personnel was very apologetic about it offer me a discount in rent but they never really done it instead of my original estimate of $61.34 they charge me $81 dollars more it will cost me more than$500 dollars in damages because of a leaky uhaul truck
Very good service
I am completely unsatisfied with the service, company and the fact that they billed me after what happened
Keep it up the same way
Aye to improve. Do not rent out a truck that does not go in gear correctly. Driving down a highWay in first gear. Also reverse didn't work. But girls at the desk were told they were supposed to rent it. And it was the last truck so I had no choice but to drive the beater.
Rented a cargo van to move some furniture and it was super easy to drive. I used the 24/7 mobile option to pick up my truck but because the store was still opened I ended up inside picking up my key. I enjoyed the easiness of the mobile pickup. The only thing is it took me 10-15 minutes to complete and would have liked to know that ahead of time. Other than that. Everything was great. Would rent again if needed
I've rented from here for a second time since covid. WHY DON'T ANY OF YOUR EMPLOYEES WEAR A MASK!?! only plexiglass barrier? I'm shocked .
Have rented multiple times and it always goes very smoothly.
Employee looked distracted or not too focused. I went in to rent a 6×12 trailer. As we were trying to hook.up.the trailer i noticed pile of yard waste and mentioned to the guy, he listened but no response. After spending good 40 to 45 minutes we weren't able to hook up the trailer. Then I changed my mind to get small truck and he end up giving me wrong keys to the truck. I guess he was either having a bad day or didn't feel like working that day. No one was wearing a face mask either.
I thought the accident/damage insurance pitch was a bit heavy handed. Overall, service was good. The cheapest thing was the rental, then everything that was tacked on made it an unexpectedly expensive ordeal just to rent a $19.95 van for four days which ended up being over $200 total.
After a horrible experience in Nashua, Nh, I had to go to Woburn. Hard to say if these guys were great or after leaving Nashua, they were just more helpful. Regardless, compared to Nashua, these guys were and looked more professional and actually were helpful or is that just doing your job?
I appreciate the free trial, but the problems I experienced began when I first checked in to my unit. The U-Haul website states that storage hours are until 10 pm and that I should arrive at least 15 minutes prior to closing on my first visit, but when I arrived at 6:45 hoping to store a mattress I was told that the units close at 6:55 and I would not have enough time to enter my unit, forcing me to return with my mattress. Additionally, shortly after beginning my free trial I was sent a bill for the first month's rent. I had to call to resolve this. I was then charged $3.65 without being told what the charge was for. Finally, I had a lock on my unit that I did not know U-Haul considered insecure. A new lock was placed on my unit without notifying me, causing me an embarrassing delay when I next tried to access my unit with one of my clients. Again, I appreciate the free trial (and lock), but I feel some improvements must be made, beginning with updating the website to reflect this site's accurate storage access hours.
The two staff members were very accommodating and supportive. I came close to closing time and they were not bothered and really helped me with the check in. Five stars to those two guys!
Staff experience in the pst was very good. This time I was assigned a rental unit that was not available. Staff came back and assigned another rental unit, which was also locked, but he actually came without me needing to back to the office to remove the lock. There was a rat poison container in the unit which I gently pushed with my foot into the hallway. I did ask about a lock and the person helping me said there would be one for me in the unit, but there was not anything there. I will come back today with some additional storage materials and I guess will purchase a lock at the front desk. This rental is currently in my name, but I will try to switch it to our company name and address online. The person helping me was not exactly friendly, but this could be a cultural issue.
Very happy with the staff and facility. It was my first time renting storage and Wendy took her time to show me around and explain everything.
Excellent staff, very easy location to navigate with a trailer!
Thank you easy access and great storage with prices.
Easy drop off! Didn't even have to go inside.
When I called to rent a trailer see location to don't have one in the manager told me he would not locate a trailer in another U-Haul location told me he does not do that to call the 800 number. When I called the Derry New Hampshire location they were kind enough to locate one for me in Manchester South Willow Street and also reserved it for me I feel the staff in Woburn is lazy and not very helpful even when I dropped it off I walked in to tell them they didn't even come out from behind the counter or even get off their feet or put down there cell phone
No one in the store wore masks. The equipment was very old. Wasn't swept before I used it (small enclosed 4x8 trailer).
The person who assisted me at this location never told me there was an additional charge for after hours drop off, even though I asked her. She also didn't include it in my estimate although I was pretty clear that I would be returning the van after this location closed. I don't appreciate the sneakiness of this business. UHaul is also engaging in pretty deceptive marketing when it claims that vans are “$19.95 a day in town.†Rarely, if EVER, will a UHaul rental be $19.95. At the very least, customers will have to pay for gas to refill what they used. I took my van 54 miles while I had it, admittedly, but still my total charge was nearly $130 dollars all in—a drastically different amount than $19.95. You should not be misleading people into thinking they'll pay $20 for a UHaul vehicle. Including “for most in town moves†is insufficient. It is in small print on your vehicles and does not function to explain just how many additional charges customers could face. I'm not even debating the expense of your charges (even though I think $20 extra for after hours drop off is basically theft because it costs you NOTHING extra for me to drop a van off later at night), I'm saying that your marketing and advertising is deceptive and unfair. Frankly I'm surprised no one had complained to the Massachusetts attorney general about this practice. I will do my best to avoid using your services again.
My container arrived late and I was refunded for only 8 of the days and had to email to tell UHaul that it was actually 10 days late in order to get an accurate refund. I was also charged an additional $79 holding fee which was not applicable. All of these were refunded and Joanne was very helpful but it was frustrating to have to call and email in order to get this and I would not have known if someone who happened to be at the facility had not told me that the container actually wasn't there on the day UHaul said it was.
Not a mask in sight for any of the employees! Very upset 6 months into the pandemic and the employees were not wearing masks that we know stop the spread of Covid-19. Also the employee who installed the trailer on my truck did a sub par job and when i loaded the trailer when I got home it came off my truck! The locking mechanism to hold the trailer on the truck was tightened before the ball was seated. Luckily i did not take the highway home and had a 2 mile drive in back roads. Had I gone the highway it could have come off while driving and cause unknown damage. I have used uhaul many times in the past few years, and I have to take a hard look and see if I will be back as a customer. I am very disappointed in my experience.
1. Hire friendly staff, who doesn't lie to customers face, apologetic when there is a mistake 2. Explains the rental agreement a bit better ( on electronic delivery and expectations before the truck is returned) 3. Eat lunch in a break room not on the counter and not while servicing a customer 4. Wear mask when not behind the barrier
This site is typical of UHaul locations, which is why I gave it an "average" rating. However, your team sucks...no masks, no pleasant attitude, no effort. The rental process was a big inconvenience for them. No management on site for the pickup or return to speak with about the attitude. I wouldn't even begin to tell you how to improve because I don't have the hours to write the plan that you need.
The auto transport trailer was quite old. The drop fender had one of the pivot bolts replaced with a sheet metal screw and a piece of strapping. I had to put a bolt in it when I noticed it when I got home. Also, the extension harness had a slice in it which blew fuses for stop lights and turn signals. Additionally, one of the slide out ramps was bent and required a lot of finesse to pull out and put back in.
I reserved a U-box and attempted to ship it from this location in Woburn, MA to Sherman Oaks, CA. Somehow, someone at this location cancelled my reservation after I dropped off the fully packed U-box. Rather than calling me to inform me that there was an issue, they decided to simply store my U-box at this location. I did not find out the U-box was not on its way until 2 weeks after I dropped it off when I called to check-in and confirm the U-box was in transit. I am now across the country and have no clue when the U-box, fully packed with my things, will arrive. I chose U-box rather than competing services due to the lower price - honestly, I would have rather paid an extra $1000 to have my things be here with me already. I would not recommend this service to anyone.
I used the online or mobile check in process to expedite my pickup but I did not find it as easy as I thought it was going to be & still had to go inside for help so I think next time I won't bother doing it that way. I had a little trouble finding my truck & ended up needing help anyway.
Busy location, should have 1 additional staff member on duty, only if Saturday
When I returned the boxes the attendant didn't give me any paperwork that I had returned them and I was charged another month's rental. I had to call to get it straightened out.
Can't think of a thing. The staff were friendly and helpful. The store and grounds were clean and well organized.
Return process was very time consuming. It seemed like no one knew what they were doing.
Excellent experience. Everything went as I expected. The drop off went especially well. Very helpful considering it was just before closing! I was able to leave the truck and get on with my long drive home after delivering furniture to my daughters apartment. After a long hot day it was great to have this kind of help and experience. Thank you State St Uhaul you always come through for us!
The pickup window is so broad it makes it difficult to coordinate with movers. UHAUL was also entirely NOT helpful in coordinating my moving help and box time - I spent hours trying to make everything line up using their slow systems with very little information, and calling UHAUL didn't clarify anything. Several delivery windows did not line up and I was not able to connect with my moving help in time.
The people was nice great customer service Fast and friendly, the equipment was clean!!!
Just a great experience! Personnel were courteous and efficient, took less than 15 minutes from walking in the door until I was on my way with the trailer. After hours drop off was easy and convenient, I didn't have to rush to get back by a certain time. Trailer was clean and had plenty of tie down rings for my load straps.
Great Service
I was told a pick was going to happen for the empty boxes. apparently the driver called out sick the day off so my pick up was moved to the next day, but no one bothered to call and tell me. I didn't;t find out until I called that day. IT ended up messing with with our trash collection. Communication for pick up was awful.
Improve communication with Moving Help companies, keep track of your Pod locations so you don't lose them
This was the FOURTH location I tried dropping the trailer! The first was the original location, which did not even let me on the lot. The second was full as well. After waiting on hold for 20 minutes, I was directed to a 3rd location, which was also full!!! After 3+ hours I finally was able to drop the trailer at Woburn . UHaul has all the data needed to notify customers in a timely manner when drop locations are full. Clearly there is a great deal of room for improvement. Lastly, the personnel in the drop locations were, at best, barely helpful; at worst, they were ambivalent and did not show any concern or interest in helping.
Man who checked us in was efficient and very pleasant.
There was no lock in the unit like it stated in the move in process, but it was fine because we had our own pad lock that we used. the space seems very clean, but a light would be nice.
We closed our account because we no longer needed the storage, but the U-Haul center at Woburn provided a truly excellent service for the 2 years we used it.
All the staff were helpful and courteous. Storage area clean and well designed. Thanks too for the convenience of using recycling area, it was a big help in our move.
I would like to point out that your staff is very polite and helpful. I remember Idi and Kaylee, I do not remember the name of the 3rd person, very nice. One thing I would like to point out which I did not like was that some of the staff was not wearing masks. That is kind of worrisome. I also saw several customers that did not wear masks. These are unusual times and we should not take the Mass COVID numbers for granted and ease up. I wear a mask for the greater good and so I do not pass on CV to others if I accidentally have it. I urge you to take notice of this and train your staff.
Lacey was patient and very helpful. Both with me and the customers she helped before me. Every transaction is a long process at U-Haul, but she was patient and explained all the details and options. She was respectful and knowledgeable.
Clean and well lit. Great place
Everyone was great. Kandi and her team were easy to work with and incredibly helpful with their flexibility with my early move out due to unexpected financial constraints as a result of Covid-19 circumstances. I would come back without hesitation in the future.
Kandi was so helpful and nice.
Kandi was great!
Staff not really professional. Expect someone warm and welcoming that deals in customer service. Girl was also convinced that I would default on a $100/mo. payment.
Representative was very friendly, polite and very attentive. Thank you
The facility is top knotch. Temp controlled, clean, and my items were safely stored for 2.5 years. Very happy with my experience there.
Very clean convenient awesome staff would recommend to friends
The facility was great, warm welcoming lit and accessible as well as the employees were polite and helpful...id definitely go back there! -Paul.
Great friendly and helpful staff!
This location doesn’t know what there doing
Great storage
Great experience, staff was professional and knowledgeable.
I wish I remembered her name however the woman who took care of my reservation was great . She was very patient and understanding when I asked if we could switch my rental unit to one without a pole
Had to wait 25 min in line store was understaffed but the counter person was apologetic and brought me to my unit went over everything with me. She was very courteous
Extremely poor management
Hours not open late enough for extended access in the town of Woburn
The service was excellent. The only complaint I have is that it is expensive.
Facility was clean and secure. Staff was friendly and helpful and my first month was FREE!!!!!
The staff was helpful. I would have given five stars if the person who originally booked the unit for me had given me more accurate information.
Jennifer
Used U Haul many years ago and got an even better experience coming back. Clean facilities, helpful staff, reasonable prices!
I had a great experience staff was beyond helpful, worked with me and my needs every step of my move. More than 5 stars :)
Great staff and amazing property
The manager Jennifer at the Route 128 Woburn facility was fantastic. She was extremely professional and took care of us. She went above and beyond to help us during our extensive move.
My belongings were safer here than at my own house! Customer service was excellent, someone even helped me park a truck once. I would absolutely return here if I were to have a storage need again :)
Great experience....clean and secure.... Thanks!
Woburn location closes at 7pm which is earlier than whats on the website! Staff really helpful though.
thank you
still getting billed for a unit I vacated 2 months ago. I call, stay on hold, someone picks up, no greeting puts me on hold again (trying to fool the call management system), email, no contact
Easy location convenient. The lines were long at the counter. People working were great but it would be great if you could do something about the lines moving faster.
Beyond great service! Extremely helpful and very friendly
Thank you!!
Great facility overall.
Excellent and thorough service! Facility is super clean!
I was able to obtain great service without having to wait in long lines. Every UHAUL Representative I spoke with was kind and handled all of my inquiries in a timely manner. Great Experience!
very clean location and the staff was very nice
THE WEB SITE SHOWS HOURS OF STORAGE TILL 10:00 PM EVERY DAY BUT THE FACILITY HAVE DIFFERENT HOURS , IT WAS AN INCONVENIENCE FOR ME , BECAUSE I WENT THERE AFTER I FIND OUT ON THE WEB SITE THE HOURS .
Friendly and very helpful staff.
Jen was super knowledgeable and nice! Sunday morning hours could be earlier.
She was very professional I was very happy with the service.
Joann was awesome. She connected me with a great moving helper for my U Box and I'm so grateful.
Kayla was very nice and helpful and was very knowledgeable of the storage facility, she got me going in no time. I would definitely recommend Uhaul to others.
Good follow up phone calls to ensure correct delivery date and coordinate drop off and pick up
It not your fault but my package was late for two days and moving company didn't replay on my calls
These guys are so so great wouldn't trade them for the world the best team around hands down
Great people
The whole operation was smooth, curtious, friendly and professional.
Hey The team there very friendly I get very good service Thanks
excellent customer service
Very friendly and helpful staff. Easy check in and check out process
I rented a UBOX through U-Haul customer service; fast and easily and for much less than the competition. Going with UBOX saved me time on my renovation project. I would recommend that service.
Great service. Very helpful. Easy check in and check out.
The billing was annoying. They made 4 errors yet called me each time as if I committed murder for nor paying my bill! I was never late ironically! I am still waiting for 2 credits for their mistakes.
I just dropped by to rent a truck for this weekend and choose a storage unit. Very helpful on a selection to fit our needs. All done quickly.
Jen walked us through the whole thing. She did great!
Easy, timely, helpful, honest. The MA Woburn location helped me navigate the parking process & honestly recommended moving services given the neighborhood - I am so thankful and I recommend Ubox 100%
Jennifer was so very sweet and very helpful.
Great facility and staff.
The facility was very accommodating for my needs. The staff was friendly and very helpful with any questions I had. And the staff on Sunday morning was very helpful in closing out my account .
All is okay...
We left because we found a privately owned self-storage facility closer to our home and that has later hours, and got larger space for less. Closing at 5 pm on Sunday is inconvenient.
Nick was very helpful, fast and informative.
Dealing with Jennifer in the office, Mike in the pick up and delivery, and Bob at drop off and pick up was great. Very accommodating. I would recommend this U-Haul office. Great experience!
It was my first experience to use uahul storage for 5 months. I find it a bit expensive but the place is clean and secure.
Really didn't use the facility but did use the U-Box and it was easy-as-pie
The staff was amazing and went above and beyond to get our u boxes to us .
We kept the pods at our house so didn't actually see the facility. The pods were clean and kept everything dry through multiple storms. The service was friendly and excellent.
Good experience. I’d use uhaul again in the future.
Jennifer was so helpful...from my initial call to confirming my reservations. Same with the onsite staff, very knowledgeable and accommodating. I'm very happy that I chose this place.
It's perfect! Thank you so much!
Best U-Haul experience I've had.
Our UBox experience was very good. JoAnn was exceedingly helpful and advised the best options for delivery of our containers. All service agents were customer friendly and well informed! Thank you.
Everyone was very helpful
The person in charge of this location is great and U-Haul should find more people like her, I've dealt with many of your locations (across the US) and she was by far the best.
Everything went very smoothly. Mike was very helpful and always available for questions.
I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.
I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.
I *loved* the U-Box staff. They are so sweet and go out their way to help you. Very unique bunch.
The staff was excellent at this U-Box facility. I was provided with a direct line to call & the manager always promptly called me back. He was very accommodating to help me move my belongings out.
Awesome customer service & great location, including the parking area. AA+
They were wonderful! So glad that I used U-Box. Very friendly and always followed up.
The hours are not convert
Rented a Uhaul box expertly placed discretely in the backyard while redecorating 1st flr. One box was the right clean dry space to store the lg items for a 3-month process. Expert, professional staff.
Staff incredibly patient and helpful. Facility easy to navigate, spotless and well lit. Would use them again in a heartbeat.
Joanne helped to set up delivery of my U-Box with help to unload at my home. The workers were prompt and efficient. Highly recommend this service.
Using UHaul for our storage needs was both easy and reliable. Much better
Great new facility, friendly staff. We stored our furniture and other household goods over the hot summer on the first floor of the facility and had a unit without. Would definitely recommend
Great!
It was a good experience. I felt safe When going in and out and I felt that my items in storage were safe.
Great service
Excellent service, very friendly staff!
Awesome service
Nice and helpful people
The personnel were busy and pre-occupied. No instructions were given on how to return the truck or the rented equipment. My truck was upgraded to a 15 ft truck-it was harder to drive & a gas guzzler.
I asked for one day and they refused and would only deliver it on the day after. Secondly, I was supposed to receive a call about the Ubox being delivered and never was. I didn't see the box for 2 hrs
Brand new and very clean facility. The staff is very friendly and there is never a wait. Also conveniently located off the highway.
No issues, everything was easy and went off without incident
Uhual should really allow prorated months instead of having to pay full months
Good service. Fair pricing.
Great service! Mike was so helpful & always updating me regarding my uhaul box! My box arrived safely and no damage on my belongings. I highly recommend them because they are professional & efficient!
Great service! A bit expensive, but I would use it again.
The wife & I, fell on some hard times & U-Haul was there for us. We were able to store our life in a 10x10x6 unit, rent a truck, all in the same place. Awesome!!! Thank YOU!!!
excellent service, communication, and availability. I would definitely recommend this service for anyone that needs it.
We used Trusty Dad moving and they were excellent. We also were very thankful that Joanne helped us with this! The website is incredibly confusing.
Always clean, well lit and secure. Building is convenient to 128 and staff was always helpful.
Good service
Great service
Facility is very clean. Associates were all friendly and helpful and made the entire process very easy. I would definitely use the facility again.
The office staff was very helpful and we appreciated it.
Thanks the U-Haul Moving & Storage of Woburn-Route 128 excellent services
The only issue I always seem to have at any u-haul facility is that it seems like there is usually one person working. I have waited in long lines and just walked out and left
Excellent service
Great group. Thank you
Good
Uhaul storage great place very clean, friendly staff, and longer hours than any other storage place I would recommend this place to anyone looking for a storage unit
stop making these things mandatory
The UBox delivery drivers were great! When I emptied my box faster than I thought, they were able to come right back to pick it up. BONUS: they were both female, as a woman, loved seeing that!
I would have liked 24 hour access but the unit was only available when the office was open. Other than that it was a great facility!
We had a problem with our lock and talked to Mike about it on the phone. Next day he called back to check that the problem was solved. Nice.
I didn't use the storage facility but I did rent a UBox to store home items in my driveway while I put my home up for sale. The women that delivered and picked up the Box were great!!
The facility is very large, kept a good temperature and clean. This is a very good facility.
The facility was impeccable! Ed was super friendly, helpful and knowledgable. I will recommend them to everyone!
very good. I was happy
Great service
I didn't actually visit the facility, but the staff there helped arrange the delivery of a couple U-boxes. They were super helpful and friendly. I highly recommend them!
