Customer Reviews for U-Haul Moving & Storage of Woburn-Route 128

3,526 reviews

31 Olympia Ave   Woburn, MA 01801
(Formerly known as the Charette Building)

(339) 227-6704

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(339) 227-6704

31 Olympia Ave
Woburn, MA 01801
(Formerly known as the Charette Building)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Amilcar really made my day!!! He was so friendly and helpful and I really enjoyed my whole experience at Uhaul Woburn. It was my first time renting a storage unit and Amilcar took the time to make sure I had exactly what I needed. Christine was wonderful as well. I would absolutely recommend this location for both truck rentals and storage units. Thanks Uhaul Woburn!

JOSEPHA M. 
Rating:
5.0

Excellent customer service !!

SCOTT B. 
Rating:
5.0

Mike and amilcar the GM are friendly and helpful

Samantha V.  |  First Impressions 
Rating:
3.0

The initial phone contact from UHaul told me that I could pick up a box on a trailer from a location that does not carry UBoxes, then did not follow through with a reservation or contact me back. I arrived at the location as planned, and was told that I had no reservation. I was then contacted by the Woburn team, who redirected me to a different location, solving that issue quickly. Hailey was excellent in this moment. I ended up renting 4 UBoxes total, one more than initially planned, but ended up paying a total of $2700 after being initially quoted $1200 for 3 UBoxes, including rental and shipping - over DOUBLE my initial quote. The payment process was fairly opaque, being charged in multiple pieces. I had guaranteed delivery by 10/13, 13 days after the final Ubox pickup on 10/1, but this was delayed to 10/16, which delayed my move by 3 days and made my family have to use PTO to move. I was told by Brittany at the Boston office that due to late arrival that I would be entitled to $50 per UBox for each day they were late (after 10/13). Then, I learned later from the Maryland team that it was $50 per day total, not per UBox - a difference of $300. I also could not have the UBoxes delivered to my address, as DC does not allow more than 2 on the street at a time - which UHaul did not disclose to me when making the reservation. I ended up hiring movers to pick up the UBoxes from where they had been shipped to (an HOUR from my new home), deliver them, and unpack them - which cost an additional $950. Overall, I chose UHaul UBoxes because I believed the $1200 quote I was given would be cheaper than the $3000-5000 quoted by a moving company. After all was totaled, my moving costs were over $3000 - within the range of a moving company - only, I my family and I spend days packing all the UBoxes ourselves, only for them to delay our move. In the future, I'll just hire movers.

mariah L. 
Rating:
3.0

The check in app didn't work

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
1.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN L. 
Rating:
5.0

Customer did not leave a comment.

Jesus G. 
Rating:
2.0

I called and asked if I would get money back because I returned the truck 2 days early. Person on phone said yes. At return, a different person said no.

CLINTON O. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

DILIP C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly D.  |  Overall Experience 
Rating:
5.0

I received two months free by choosing a second floor unit and moving in Aug 16, before everyone moves out for college in the area.

Nicholas C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
3.0

You insisted I buy your specific lock for the storage locker. Only when I returned with the truck at 6:00pm and unloaded everything into the locker did I try to install the lock and discovered that the door latch is slightly misaligned. The lock wouldn’t fit. I had to go out and purchase another padlock. Do I get a refund?

Robert C B.  |  First Impressions 
Rating:
2.0

over 112000 miles. The key wouldn't turn in the ignition unless the steering wheel was in the perfect position. Actually kept the truck running at one point because i was afraid it wouldn't start. Wiggling the steering wheel back and forth, it sometimes took ten minutes to start!

MALCOLM H. 
Rating:
5.0

Manager was very helpful

dennis n.  |  Overall Experience 
Rating:
5.0

Manager was very helpful

DENNIS N. 
Rating:
2.0

The app didn't work and the attendant "offered" to close out my order. They told me to leave the keys in the car. To my surprise, I see a fuel charge with my digital signature attached to it. I returned the vehicle at the gas level that I received it. Currently trying to get my money back.

Clive G. 
Rating:
5.0

The people who drive the tractor trailers are incredible! The driver who picked up my U-Box zipped up a curving driveway that friends of ours complained about driving in car - and he did it backwards! The man who dropped off my box had it perfectly in place in six minutes. Bravo!

Paul S. 
Rating:
5.0

Customer did not leave a comment.

ETHAN R. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

emptying out the uboxes was easy. they were brought out to a space in the parking lot so i could park the truck in front of them.

JUDI E. 
Rating:
4.0

Very straightforward and helpful

Sreeshanth P. 
Rating:
5.0

Customer service were very accommodating when I had to make multiple date changes for pick-up. Very much appreciated their flexibility.

Casssandra D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
5.0

Customer did not leave a comment.

ETHAN R. 
Rating:
4.0

Customer did not leave a comment.

Nicole D.  |  Overall Experience 
Rating:
5.0

Very smooth return process

DANIEL L. 
Rating:
5.0

Very friendly and professional staff make this location just perfect

Sreekumar K. 
Rating:
4.0

The cargo van I rented was not ready at the start of my reservation. I expected it to be parked out front, but it wasn't. It was actually between two other vans far back in the lot. Also one of the tires was low on air, had to immediately drive back to get air.

WILLIAM C. 
Rating:
4.0

Only issue was being unable to return truck using mobile check-in because the cell service there is a dead zone, and the Uhaul WiFi wouldn't work. Thankfully we were helped by a wonderful employee, Devonte Cooper, who was kind, friendly, and helpful. He was wonderful!!

Leslie R. 
Rating:
5.0

Customer did not leave a comment.

JUAN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINTARAS L. 
Rating:
5.0

One complaint is the temperature. Wasn’t as good as could be.

HEATHER T.  |  Overall Experience 
Rating:
3.0

Make the u-box pickup experience much better than it is right now for self delivery

Thilina M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

KATHLEENMAE M. 
Rating:
5.0

Christine was great , so helpful , I will come back here

MELVIN S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD Y. 
Rating:
5.0

Everything went very smoothly.....

TIMOTHY M. 
Rating:
5.0

The sales lady was very nice to me

VICTOR E. 
Rating:
5.0

Customer did not leave a comment.

DOZIER G. 
Rating:
5.0

Customer did not leave a comment.

HONGMEI N.  |  Overall Experience 
Rating:
5.0

Great place, very friendly and helpful staff. My only problem is with the advertised pricing of a van; $19.95. It ended up costing me $65 and I only used it for two hours! LOL. Welcome to the world of advertising.

FRANK D. 
Rating:
5.0

Better signage on where to return the truck when finished

EBONI B. 
Rating:
5.0

Customer did not leave a comment.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Eliana R. 
Rating:
4.0

I tried picking up the uhaul later than the designated pickup time and mobile app didn't let me do it. It didn't even notify me that I couldn't pickup after the pickup time. That was an issue for me because i was trying to pickup at 8am on a sunday and couldn't do it until the store opened at 8.30an ( it was supposed to open up at 9am but good thing the rep showed up early)

Georgios C. 
Rating:
1.0

Movers did a great job but the pick up of the UBoxes was terrible. In Massachusetts it Took two hours to get them in the morning so my move was delayed. And when they brought the second set of UBoxes it took 2 more Hours. A job that could have taken 4 hours took 8 hours. The service wa a better in Denver

Kristina A. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Very friendly and competent service. They seem understaffed, though.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Manoj G. 
Rating:
5.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

Very helpful, the staff ,the unit they gave me ariginally had a lock on it so the upgraded me to a closer location to the loading zone so im very happy !

William S.  |  First Impressions 
Rating:
1.0

Don't advertise self check out if it does not work

DANIEL M. 
Rating:
5.0

Low rear tire indicator said zero air pressure. the other one said 59 pounds and the other 2 were 44 pounds. Tire was not flat at all. return process was simple. took a while to do rental as only one person on counter and a customer was there for a while. line formed. once another woman came on things went smooth. the employees were very helpful and polite. made renting simple and i will definitely return to this location when i need to rent again.

DAVID H. 
Rating:
5.0

Maybe a bit more space to hook up a trailer and drop it off.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

Alan F. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

MONHDIL J. 
Rating:
3.0

Customer did not leave a comment.

Guillermo C. 
Rating:
1.0

Customer service was horrible, Woburn staff members were evasive, and everything we were put through was not worth the cost.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Helene F. 
Rating:
5.0

This was one of the best U-haul rental experiences I have had to date. Would absolutely recommend this location!

Tracy R. 
Rating:
3.0

Online check was very frustrating, would never do that again!

Mostafa L. 
Rating:
5.0

Keep doing what you're doing (helping customers answer questions quickly, get people moving quickly, etc). Thank you for your help!

WEI W. 
Rating:
5.0

Very Professional & Helpful Trailer Hitch Came out Great!

Bridget M. 
Rating:
3.0

Customer did not leave a comment.

AMANDA M. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
2.0

I realized I was supposed to take speedometer before and after pics. Too late. Keys in dropbox. Then I had recieved my bill that originally was $65 was now $150!!! Stating that I had used over 100 miles and had to pay for extra miles/ uhaul inspection. No way I went over 100. But can't prove that now. BEWARE, PEOPLE!!!

MARYSSA W. 
Rating:
5.0

Staff was friendly and very accommodating with helping me find the storage solution I needed.

Andrew H.  |  First Impressions 
Rating:
5.0

This facility was outstanding: very well kept, clean, neat and a very well run operation. The Staff was very friendly and informative. Trust me, I will be utilizing this Site in the near future for all of my storage needs.

EDWARD M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Allison R.  |  Overall Experience 
Rating:
5.0

Great staff! Very helpful and patient. Willing to assist with a smile

DINNA J. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Rachael S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ross S. 
Rating:
5.0

Tremendous experience - excellent customer service (counter) and friendly return - will be back!

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHPATRICK W. 
Rating:
3.0

This experience would have been significantly improved by better communication between the U-Haul system and the local movers in MA. In Oregon this was much better (though the U-Haul site in OR didn't have my box or others ready when the local movers arrived to pick it up.)

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
4.0

Don't let people wait in line when Co workers are doing nothing. Billing was not accurate and didn't align with publicized rates.

ANDREW C. 
Rating:
5.0

Smooth rental process. Thanks so much to all at Turks location

AARON C. 
Rating:
5.0

10 stars! Keep up the great work! Exceeded expectations

DANIEL O. 
Rating:
3.0

Customer service rep didn't know how to use the computer properly and wanted to charge us $420 for a one-way which has earlier been quoted to us on the 800 number at $59. We had to leave the service counter to make a reservation by phone (at 800-GO-UHAUL) to get a reasonable rate, then we went back to the counter once we made a reservation. Why can't reps at the service counter give us the same rates we can get at the 800 number?

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Liu J.  |  First Impressions 
Rating:
1.0

Movers were friendly but company was terrible - my empty box came a day late with almost zero communication or apologies. My full box also came very late - again, with no apologies. Made me moving experience 10x more stressful.

Katrina C. 
Rating:
5.0

Customer did not leave a comment.

SARAH N. 
Rating:
1.0

I would use any other service if given the option.

Alexander Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

All was great

MICHAEL M. 
Rating:
5.0

The U-Haul on Massachusetts Ave in Boston failed me completely. However, when I got to the Woburn location, Amilcar was incredibly helpful and kind. Amilcar should get a raise! The people at the Mass Ave. location, on the other hand, should all be fired.

Abigail K.  |  First Impressions 
Rating:
2.0

Couldn't find staff for processing check out upon arrival. First person doing inventory, wouldn't help us. We finally tracked down another staff member on our own. This is on the heels of our Van rental no being fulfilled this prior day at a different Uhaul location.

Rachel M. 
Rating:
5.0

The location in Woburn was excellent.

Jennifer H.  |  Overall Experience 
Rating:
5.0

Mr. Ruiz, the GM, helped us in a pinch when Hertz rental did not have a cargo van for Aug 30--Sept 1 off campus move-out-move-in. Mr. Ruiz found a 10' box truck for us on 8/30 at 9 am in the morning that we could use for 3 days--Boston has no rentals available at this busy moving time. Mr. Ruiz saved us from a moving disaster for our college student. We are so grateful for his professionalism and dedication to find us a rental vehicle. I would rate his location as more than excellent. I highly recommend this location and working with Mr. Ruiz. Thanks! Donna Streibich

HARRY S. 
Rating:
5.0

Great customer service!

STEVEN F. 
Rating:
1.0

It took 2 hours to get our boxes even though i had set a pickup time. The lock on my box was broken so i had to get someone to fix it. Also we were promised $50 off for our troubles and they never gave it to us.

Fatima M. 
Rating:
5.0

The customer service at this location is exceptional. What had started as a stressful move was made a pleasant experience after working with the the employees there. I will use this location any time I need moving/storage services.

LYNDSEY W. 
Rating:
5.0

Customer did not leave a comment.

GARY D. 
Rating:
5.0

Customer did not leave a comment.

Owen M. 
Rating:
5.0

Amazing service

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Great team there!

DINNA J. 
Rating:
5.0

Store manager and other store employees are all very professional, friendly and knowledgeable - I highly recommend this U-Haul location!

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Ross P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
2.0

Over charged. I returned the truck on time(before 7pm Aug 30) but got report from their system my return time is 8am Aug 31. And then I was charged for additional fee.

XIN C. 
Rating:
5.0

The general manager helped us and was so pleasant and helpful, despite it being one of the busiest moving days of the year.

NANCY C. 
Rating:
1.0

The manager was very rude to me! He not good for his position as a manager! I went there in person and he told me that they did not have ANY truck AVAILABLE and I called the customer service and then I got my reservation done for the same location! Also, he told me that he is the person that give me the final word. He threatened me!! He is not good at all! I already told to all my family and friend to stay out of this store! I'll tell that every single day!

KAIO D. 
Rating:
5.0

Customer did not leave a comment.

Lucy H.  |  Overall Experience 
Rating:
5.0

Excellent manager. Great response time when we needed assistance. Would recommend this facility!

Heather L.  |  Overall Experience 
Rating:
2.0

First, the Regional dispatch people (new England and SoCal were excellent and very helpful. The store level people are not at all helpful and do not know how to handle this service at all (UBox) 1) Was notified at 5pm the night before that I needed to go to a different location to load mu UBox. Really???? 2) Provided a contact name and number at the destination location, but they kept contacting me (3,000 miles away). 3) Took a week for them to deliver and pick up at the destination location, which cost me an extra month storage fees. 4) Customer service wait times at the stores are very long (20+ mins) and then all they do is tell you someone will call you back in a day or two. 5) Kept charging my credit card for storage fees AFTER the box was returned. 6) Wait times on "800" customer service lines also very long (30+ mins).

David F. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

WILSON V.  |  First Impressions 
Rating:
5.0

The Manager Almicar is great. His staff seems to really like him, and he treats everybody with the outmost report. He has no problem multitasking and making everybody feels well-served. Excellent customer service all around

fred c.  |  First Impressions 
Rating:
1.0

Uhaul storage as a whole, not specific to this location, has been a nightmare. If given any option, I will choose the other option.

Alexander Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly D.  |  First Impressions 
Rating:
5.0

This facility is the best in Greater Boston area. Mr. Ruiz and his team are so much humble and helpful. Its a wonderful customer friendly environment here. I am going to recommend this to anyone I know who wants to use storage and truck. Thank you so much.

KULDEEP J.  |  Overall Experience 
Rating:
5.0

I have rented many units & trucks from u haul in I can honestly say that the facility in Woburn is the best facility and staff I have been to. Not only is the manager there awsome, friendly, and knows how to do his job very fast and accurately but his employees are very friendly and know how to do there job fast and efficient. I recommend this facility to my friends and clients plus I also recommmend it to anyone looking for either a unit or a truck/van.

Jason L.  |  First Impressions 
Rating:
5.0

Amilcar Ruiz and his staff, including trainees, are absolutely pleasant and very helpful. They stayed in communication with me at all times and took the time to give me options to address my needs. Would highly recommend that facility to everyone. Super convenient with transport readily available, and very clean. .

Dinna L.  |  First Impressions 
Rating:
5.0

My original unit at the Roxbury Uhaul location was given away to someone else, which was incredibly frustrating (especially after waiting in line for 30 mins before I learned this). The crew at Woburn were so expedient and helpful -- even allowing me to return my truck at their location instead of potentially needing to drive it all the way back to Roxbury. Many thanks to Christine, Dustin, and Matt who turned around one of the most stressful days ever.

Janie D.  |  First Impressions 
Rating:
5.0

Thanks!

Auyon M.  |  First Impressions 
Rating:
5.0

The staff was new and a little under trained but the manager helped them out and it was pretty easy to put my stuff in the storage facility.

Robert F.  |  First Impressions 
Rating:
5.0

Thanks Becky! Top notch service

Louis L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna B.  |  Overall Experience 
Rating:
5.0

Amilcar Ruiz hizo excelente trabajo.

carmen o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william h.  |  Overall Experience 
Rating:
5.0

Amazing workers, kind, Helpful. Great experience

Elizabeth K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth N.  |  Online Move In 
Rating:
4.0

Very clean. Friendly, helpful staff.

Doran W.  |  Online Move In 
Rating:
4.0

Very helpful staff. Only issue was that the storage unit was far from the dock and up a flight of stairs and some of our stuff is very heavy. Place seems clean.

Michael S.  |  First Impressions 
Rating:
5.0

Manager was very professional and very helpful, would go back if I had to use your facility again!!

Craig W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

The staff was very professional. The facility was very clean. I was very happy with my experience. The staff was very helpful to explain everything. I felt very comfortable. Again happy with my experience.

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Great staff and so helpful rent truck and storage units.

Melanie G.  |  Overall Experience 
Rating:
5.0

Everything u-Haul was excellent and the staffed worked with me to find the right unit. They were great! If I need one again, U-Haul would be my first choice.

Darin E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  First Impressions 
Rating:
5.0

The gentleman that I checked in with is great, I made a reservation about 3 weeks ago when my son in law passed away,it was not in the system. The gentleman that set me up is very good at what he does.i just wish I had the one big unit I reserved on or about July 10/11.

Edward w.  |  First Impressions 
Rating:
5.0

Very nice facility and the manager is extremely helpful and friendly. Unit was very clean and easy to access.

Mary R.  |  Online Move In 
Rating:
5.0

Patrick and Mike made the moving experience great. They both took the extra steps to make my experience easier. I've dealt with another location before but the employees at this location are the best! I Will be back

Peter M.  |  Overall Experience 
Rating:
5.0

Thank you for the past two and half years. I really appreciated your clean facilities, friendly staff and convent hours!!! Best Regards, Dave Taylor

David T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kent G.  |  Overall Experience 
Rating:
5.0

Great customer service.

Abel N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry M.  |  First Impressions 
Rating:
5.0

Staff was very helpful and accommodating.

Kent G.  |  First Impressions 
Rating:
5.0

My experience was excellent! Carlos was extremely helpful and sooo friendly. He helped me in switching my unit so I could fit all my items. The facilities were clean and easy to access. Would definitely recommend them to anyone for storage needs.

Andrea M.  |  Online Move In 
Rating:
5.0

The manager and the staff member were very courteous and helpful.

Aykut B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNETTE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
4.0

Keeping my stuff there for 2 years, everything is in order still, no floods or rats or anything, so that's good.

Tyler S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen A.  |  First Impressions 
Rating:
5.0

The staff was extremely accommodating and helpful with choosing the storage units and preferences with truck rental and accessories.

Melanie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

Staff very nice and friendly also helpful.

kelly u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynn-andrea v.  |  First Impressions 
Rating:
5.0

Beyond excellent! Very few times in life you find someone like Mr. Amilcar Ruiz with the commitment to the highest standards. Not only the extraordinary Customer Service skills, but the work ethic. Because of people like Mr Amilcar is not only why people return to uHaul, but is this type of experiences that makes you want to talk about uHaul and to send them to this location. I hope Mr. Amilcar gets to see this feedback. Thank you and GOD bless you !

Gustavo C.  |  First Impressions 
Rating:
5.0

I have been to several u hauls for truck rentals and storage lockers and this was my first time to the woburn facility and I was given the best customer service I have ever had at u haul. Amilcar was so nice and tokk the time to show me how to use the security system and told me about making sure I check in and out because of the alarm on the doors and just the overall experience was awsome.

Jason L.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Lucy H.  |  First Impressions 
Rating:
5.0

They were amazing!

Emma A.  |  First Impressions 
Rating:
5.0

Awesome and easy experience

derek M.  |  First Impressions 
Rating:
5.0

Great experience! 1ST time renting storage space, just vehicles in the past, but at same office. Michael Parker was particularly helpful in assigning a space for me, I'm 65 and petite! Very friendly and convenient!!

maria m.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philip L.  |  First Impressions 
Rating:
5.0

Staff was excellent, courteous and very efficient and helpful to all my needs. I would definitely recommend your facility to all. Thank you guys so much. Heather Tortorici

HEATHER T.  |  First Impressions 
Rating:
5.0

Thank You

Diane L.  |  First Impressions 
Rating:
5.0

Amilcar, Michael, and other staff were very helpful to us. Thank you for an A++ service. This was a great experience.

Peyman H.  |  Overall Experience 
Rating:
5.0

Great experience

keith s.  |  First Impressions 
Rating:
5.0

Great customer experience

NICHOLAS B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon G.  |  First Impressions 
Rating:
4.0

The system was down the day that I rented my unit. Because of this some of the units that were thought to be open were actually taken. The staff members who helped me were incredibly helpful and accommodating with the challenges they were facing at the time. The process took longer than expected but the staff members were on top of everything regardless of the situation.

Sarah H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christina h.  |  First Impressions 
Rating:
5.0

super nice GM helped me with anything I needed

Hewei L.  |  First Impressions 
Rating:
5.0

Manager was very nice and did a wonderful job for me!

Michael H.  |  First Impressions 
Rating:
5.0

We had an excellent experience. Mike Parker helped us in any way possible. We couldn't be happier with the service.

Peyman H.  |  First Impressions 
Rating:
5.0

Mr Ruiz and his team were extremely accommodating and professional. Excellent job. 5 stars.

James O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kat O.  |  Overall Experience 
Rating:
5.0

I know what I needed; Kayla Sullivan was very helpful in describing and showing me the options available. She was pleasant and very thorough in her description to me as to how the process worked.

EDWARD M.  |  First Impressions 
Rating:
5.0

The staff was very friendly, helpful and professional. Great customer service!

LARRY P.  |  First Impressions 
Rating:
5.0

Amilcar was very Helpful, professional.

OMAYRA S.  |  First Impressions 
Rating:
5.0

Foi mucho burno trabajar com tu compania Very good

Gilmar S.  |  First Impressions 
Rating:
5.0

Came in to look at storage units and were highly impressed with Kayla, who showed us our options, answered all questions precisely, and found us a perfect spot. We intended to check out other options, but I'm confident we made the right choice. Excellent facility and staff. Thanks!

joe a.  |  First Impressions 
Rating:
5.0

It was such a pleasure being assisted by Amilcar Ruiz. He has such great customer service skills. He was fast, and had a solution to all my concerns. Ive used Uhaul service before, but I was more than satisfied with this facility and such great service from Mr. Ruiz.

Rocio D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy B.  |  First Impressions 
Rating:
5.0

Kayla walked us thru our first time storage unit experience. She was very knowledgeable and helpful and make the process very seamless. We are so happy that we went with this facility! Thank you, The Talalas Family

kimberly t.  |  First Impressions 
Rating:
5.0

Jocelyn was excellent to work with! Very happy with end results

Deborah R.  |  First Impressions 
Rating:
5.0

I first came over to inquire about units, as for online, they mention units that are split and get other questions answered. The young man that helped me was extremely helpful. I was able to make a decision on which size unit would be the best meet my needs. I am ready to move in. Thank you.

Sarah B.  |  First Impressions 
Rating:
4.0

There was no lock in the unit like it stated in the move in process, but it was fine because we had our own pad lock that we used. the space seems very clean, but a light would be nice.

English language Center C.  |  Online Move In 
Rating:
5.0

Kandi was so helpful and nice.

nicholas d.  |  First Impressions 
Rating:
2.0

Staff not really professional. Expect someone warm and welcoming that deals in customer service. Girl was also convinced that I would default on a $100/mo. payment.

Patrick G.  |  First Impressions 
Rating:
4.0

Easy location convenient. The lines were long at the counter. People working were great but it would be great if you could do something about the lines moving faster.

Susan S.  |  First Impressions 
Rating:
5.0

excellent customer service

Jorge G.  |  First Impressions 
Rating:
5.0

I just dropped by to rent a truck for this weekend and choose a storage unit. Very helpful on a selection to fit our needs. All done quickly.

PAUL G.  |  First Impressions 
No reviews have been submitted for this location.

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