Customer did not leave a comment.Carol B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Woodlake
San Antonio, TX 78244
(E Of Rittiman Rd & Foster Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Terry H. | First Impressions
Great customer service!!!! Was in and out quickly.TERRY P.
Where to start?! I showed up at 6:50 pm toreturn my Uhaul and get a storage unit. The CSR told me that I was five minutes too late. Confused, I said I thought you all closed at 7? I was told by the CSR that they do not sell storages after 6:45 and that we could not check our equipment in either because it was too late. We were forced to drive 30 minutes back to our hotel with the truck and trailer because we were supposedly 5 minutes too late, EVEN THOUGH THE STORE DID NOT CLOSE UNTIL 7pm. The next day we drove an additional 30minutes back to UHaul to get a storage, return the truck and trailer and was told we had to pay for being 32 miles over. After what we endured with this truck and trailer, traveling from Ohio to Texas under hazardous conditions, being turned away before closing time, being forced to drive an additional hour to and from the facility, and they had the audacity to charged us for being 32 miles over. After speaking with the Uhaul Customer Service department the representative so graciously reversed the $14 fee after the store confirmed that we tried to turn in the equipment and were turned away. We are extremely grateful for her as she has been the only representative of UHaul who has show any sort of compassion and proper customer service. Overall this experience with Uhaul has been unacceptable! We've spent hard earned money with a company and expect more than the crappy service we received. I intend to contact corporate but would appreciate it whoever receiveds the review reaches out to me. Thank you!Terry H.
Customer did not leave a comment.DANIEL N.
Customer did not leave a comment.ROWENA R.
Listen to your customers, commit and go above and beyond when you can. Let's go uhaul it may be a hard time to keep staff but the ones you do have should be able to parallel park....not gonna name names(Courtney) in the Baltimore Area. Oh and make it right when yall goof -10/10Robert F.
Customer did not leave a comment.TOBIAS B.
Customer did not leave a comment.Salvatore A.
Improve the brakes on the trucks, they were horrible and I was worried about NY safetyANTHONY J.
Customer did not leave a comment.MARINDA S.
Customer did not leave a comment.Diana W.
Of all the Uhaul reservations, interactions, and rentals, this Uhaul gets my top recommendation as being the most helpful and basically kind. They went out of their way to make sure I understood everything about unloading my trailer into their storage facility. They and one other Uhaul employee helped me straighten out a wrong trailer hookup from my point of departure, to a reservation for a UBox from a Uhaul dealer that has no UBox rental or storage at her facility, to waiting long hours on hold and getting disconnected after waiting over an hour multiple times, to local UHaul dealers who never answered their phones so when National UHaul picked up the call, they could not help me with information about a specific facility. It’s been an ongoing nightmare and THIS UHaul was the bright and shining light through the entire debacle. I would recommend them to anyone who wants great service above and beyond.MARLEE B. | First Impressions
Your staff are rude. I signed a contract stating that I had access to the building via my key card until 9 pm. I was no showed four times in a 24 hour period by my movers. They finally showed up on Saturday and we began moving items out at 6 pm. At 6:30, we were told that we would need to move everything back in the unit that was out in the hallway and leave the building. I said that I had access until 9 pm and that I had been doing this all weekend and was exhausted. I stated my things would be out as soon as possible. The manager said that I was allowed access but not my movers and they would have to stay outside. I told him that was ridiculous. He made the same statements to another family who had just showed up to move their items in and also had a key card. The manager called the police. The officers were actually the ones who told me that the key card machine was not working. I signed a contract. If the key card was not working, the manager should have stayed and facilitated. He is the manager of the building. He wanted to go home at 7 and not do his job. This experience was stressful and embarrassing and I will tell everyone I know never to use U haul. I have contacted your corporate offices via email and have put reviews on every site I can and will continue to do so.Kristin C. | Overall Experience
Better customer friendly employeesJuDawn E.
The guy and gal closed the door on me while I was pushing in my cart and told me to stop moving my furniture. Meanwhile he let other people move there furniture who were not black. Then he called the police on me...1 man my wife and my 10 year old son in flip flops. Never been disrespected like this the guy was an overt racist and I will never recommend or use this company again. By the way I only had some tires, which were already on a cart and 3 bikes to move in. Completely Terrible Customer Experience.JuDawn E. | First Impressions
Perfect !!!!! can't say enough.WILLIAM LAMAR S.
Long wait time!! Other than that everything was greatDAVID J.
Customer did not leave a comment.gilbert A.
Customer did not leave a comment.Shane J.
I normally have a good experience at this location. This time as I was closing my storage unit, I unpacked the locker and left items I no longer wanted in the community share area and moved the rest to my new home. After I turned in the vehicle, I proceeded to check out of the storage. I was told that I had to move the items that I left , and that I would be charged a fee for leaving items. There was no sign stating this new rule and I asked where was the posted sign and info, there wasn't one. So I had to rent a truck to take away four items to a dumpster 3 miles away, costing me another rental and miles for no reason, at least not one that was posted. Forcing customers to spend more money after already paying 104.00 was indeed bad customer service and staff were not willing to work with me even when they failed to produce a sign or the new rule in writing. I am disappointed in how I was treated and will look for a new location to do my business. Kevin HargraveKEVIN H. | Overall Experience
This location had a sign that accepts unwanted furniture for the less fortunate. I left some good items there. When I retired I was told that I couldn't leave them there and if I did there would be an additional charge, so I had to rent a truck to haul off those items in addition to already paying the original truck bill...VERY DISAPPOINTED IN THIS..MISHKA M.
Great location for our needs. I was impressed with how orderly all the equipment was arranged which made it easy to drive in , hook up and drive off. I hade no problems with the trailer at all.Walter P.
Customer did not leave a comment.RAYMOND F. | Overall Experience
Customer did not leave a comment.EDWIN M. | Overall Experience
Customer did not leave a comment.PEGGY A T. | Overall Experience
Customer did not leave a comment.Laura D. | Overall Experience
Customer did not leave a comment.Kira K.
Always a good experience Auggie great MgrSANDRA MARIE B.
This was the worst experience. On the day my Ubox was scheduled to be picked up, I got a call that they could not find the driver and would have to reschedule the pickup. They came the next day to pickup, but had evidently canceled and changed the remaining legs of the ubox delivery process. The app and the website and the many different departments that I was transferred to over the phone all had different understandings of where my box was and what the next steps were and no one knew when I could expect my box to be delivered to the new house. The staff at the traffic office and scheduling, particularly Krystal, were very rude and unhelpful. The customer service reps were generally nice, but ultimately could not help me track down my box and kept transferring me to the same people in the scheduling office who were again rude.Annabell M.
Customer did not leave a comment.RICHARD L.
Customer did not leave a comment.RICHARD L.
I was charge for after hours fee to drop of my truck. when the app did not work. I had a 5 day rental 3 days left. Called location just did not care. Forward me to customer service unable to get hold on anyone. Long hold time. Call back no one responded. Charge for dropping off truck why have that option. Fee was not disclosed.Danique C.
Customer did not leave a comment.KENT S.
I always yes-Haul I always had a U-Haul truck to moveCynthia S. | Overall Experience
I had Issues getting through to staff with specific concerns. I will Definitely never use an outdoor unit again as spiders were all over my things. Last time I did A Uhaul storage outside there weren’t any bugs on my things. When I told someone, he said it’s an outdoor unit and they spray but bugs are going to be on my things. The customer service was either frustrating or good, not consistent. When I called And asked to cancel my storage after I moved my stuff out, a worker said I had To come in person even though I stated I cant Be there in person. He acted as if nothing could be done and i must be in person or id continue to get charged, he didn’t even try to talk to anyone about it. I called Again the next day and the manager reassured me they already marked me as moved out and there were no addt. charges. So the lack of communication and inconsistent answers was not the greatest. There’s a air conditioned facility a couple miles away that offers lower pricing for the same size unit and I wouldnt Have to worry about bugs. Uhaul pricing is higher than their competitors. I marked It average for the initial waived late fee and for the confirmation of move out without any other charges since I was Before my next payment due date but this location is not consistent in any way.Alisha R. | Overall Experience
Customer did not leave a comment.Robin C. | First Impressions
Customer did not leave a comment.E TUO N. | Overall Experience
Customer did not leave a comment.QUINTIN C.
Customer did not leave a comment.Jordan L.
Customer did not leave a comment.ADRIANO N.
The person who moved in next to us came with an infestation of roaches. Our storage became infested with roaches which was the reasoned we had to move out to another storage facility. I feel the insurance policies should be changed to cover insect infestations and where the parties affected are compensated in some manner (ex:free Uhaul move out, reimbursement...). Our move took extra long from 10am-10pm due to us having to shake out all our belongings and to disinfect.Sheree P. | Overall Experience
I am 78 years old and I don't have a problem putting the vehicle on the trailer and taking it off but I don't think for what I paid for I have to get on my hands and knees and unhook the chains and straps which I had to doRobert C.
Access hours are not convenient. Hours do not match posted signage. The alarm continuously goes off for no reason and is painfully loud.Brandon B.
Customer did not leave a comment.SANDEE W. | Overall Experience
Mr. Reyes was very helpful and outstanding. Great job.Sylvester J.
Keep it up AugieWilliam S.
We returned the truck at 6 pm but were told by Myrna, I believe, that they close at 7 and this was not enough time and to come back later. I told her we would have the truck empty in 30 minutes and she became angry. She slowly took my information and repeatedly got names and numbers wrong and the information had to be repeated. This was frustrating because I knew I had to hurry to empty the truck. There were also live roaches in my unit.Kristin C. | First Impressions
Customer did not leave a comment.Courtney D.
specially staff very helpfulPaul C. | Overall Experience
You can improve the return after hours. There is a sign with instructions on how to return after hours that's NO GOOD! Highly ðŸ˜¡VALERIE M.
Customer did not leave a comment.Everet T. | First Impressions
Fantastic service 10/10 would use again very pleased with the staff. Keep up the good work!!Thomas W.
We contracted to have delivered to Bean Station TN. When boxes were due to arrive we learned our contract was void and uhaul would only deliver to Knoxville. Totally unacceptable which left us scrambling to find movers to get our stuff to our house as originally agreed upon. I will be filling a BB report and seeking reimbursement for the movers that I had to locate. Don't enter a contract that you can't fulfill.richard H.
Customer did not leave a comment.davora P.
Each part of the transaction was well handled by U-Haul.JOEL J.
Customer did not leave a comment.VICTOR S. | Overall Experience
Customer did not leave a comment.CLARENCE T.
i had 2 flate tires on a empty trailer cost me a hole day off Travel the first tire that was but on was a old tire did not last 2hrsMATTHEW S.
Customer did not leave a comment.Susan C.
I love that it was easy and fast checking in and out. Had no issues with the equipment. The return was pretty quick!DAISY MAE C.
Customer did not leave a comment.MARVIN D.
The equipment needed maintenance with vehicle alignment.BENJAMIN N.
He really took his time and help me and found the storage that I had saw onlineSharon L. | First Impressions
No comment. Had a great, friendly experienceMichael O.
Rented briefly and enjoyed it.Everett T. | Overall Experience
I tried calling several times but the call kept getting disconnected so I quit calling. I needed a climate controlled storage unit but I ended up getting one elsewhere since I needed it asap. However, I really like the online check in/out system; it worked very well!Diana C.
Customer did not leave a comment.Tania R. | First Impressions
Customer did not leave a comment.david E. | Overall Experience
Customer did not leave a comment.Troy M. | Overall Experience
Customer did not leave a comment.CARMELL S.
Customer did not leave a comment.SHANNON C.
Truck was not in good shape but did work. Overall it worked and got the job done.TIMOTHY C.
Excellent location. They have everything that you could need from inventory to supplies. Very friendly and knowledgeable.Ronald K.
Good experience and serviceCECILIO H. | First Impressions
Customer did not leave a comment.Roderick R.
Customer did not leave a comment.Kathleen H.
Customer did not leave a comment.STEPHEN S.
Awesome service!!!DANIEL CASARES J. | Overall Experience
Customer did not leave a comment.Eric B.
Customer did not leave a comment.Kandice P.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.LUIS JAVIER P.
The ENTIRE STAFF were professional and helpful!!! This was my first time ever needing a storage unit, and the GM was very accommodating and focused on everything I may need to help my move as easy as possible!!! Really appreciate them, and I HIGHLY RECOMMEND this location for your storage needs!!!!jaime m. | Overall Experience
Price way to high, service horribledianne S.
Returned trailer and had no problem nor hassle would definitely recommendLinda M.
Keep doing what your doing.Robert R.
Customer did not leave a comment.james h. | Overall Experience
Customer did not leave a comment.Diana G W.
Customer did not leave a comment.odell M.
Customer did not leave a comment.Richard M. | Online Move In
Customer did not leave a comment.VERONICA V.
Customer did not leave a comment.brenda c. | First Impressions
None. Everything went quick and easy.Khristina K.
Customer did not leave a comment.BRENDA C.
Customer did not leave a comment.COLEMAN S.
Excellent customer service and professional. Above and beyond service and I would highly recommend them.Troy M. | First Impressions
A full tank of Gas would of been nice !!!ERNEST V.
Customer did not leave a comment.Derek M.
Rep should advise of the complete rental process from start to finish(i.e. self-check out and in, store hours, etc.)Steven D.
Customer did not leave a comment.KATHLEEN E.
Customer did not leave a comment.LEE M.
Customer did not leave a comment.JONATHAN H.
Very helpful staff. ProfessionalJose F.
Thanks for everthingLUIS D. | Overall Experience
Customer did not leave a comment.Ray B.
no comment at this timerafael R.
Very nice facility and customer service. Highly recommended!Larry S. | Overall Experience
Customer did not leave a comment.tasha g. | Overall Experience
Customer did not leave a comment.Valerie H.
Renting process was quick, easy and convenient.Shauna M. | Online Move In
Very nice and big Uhaul location but the managers attitude is horrible. He is not focused on trying to help customers. He has been the worst manager that I have experienced renting from Uhaul. Zero customer service skills or mentality.Kimblyn C.
The GM at this location is very un - caring. This manager is NOT customer service friendly. I personally think everyone should avoid this Uhaul location. Best to drive 10 minutes more to a Uhaul that would actually help customers.JEFFREY C.
I Spent three hours trying to find a trailer. Yawls systems were down and apparently it's like this all the time from other customers. It seems like there's no kind of system in place.robert R.
Great customer service!!Steven G. | Online Move In
The staff are friendly, knowledgeable, helpful, and professional...they met all my needs even though I didn't have a reservation...they made it work so that I could make my move out deadline for home sale...they were awesome...KEVIN H. | First Impressions
Customer did not leave a comment.Thea H.
Quick easy return service!!MIGUEL B.
Customer did not leave a comment.STEVE H.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.LILLIAN F. | First Impressions
The San Antonio location is great. The temple location is ok.zac m. | First Impressions
No comment at this timeFRANCIS F.
Customer did not leave a comment.Glenda G.
Worker Augustine was very rude. I accidentally reserved a 10ft truck and van but only needed the van. I was not aware until I called to inform them that I was about 8 minutes late. When I arrived I asked if they has a pickup instead. If I reserved 2 vehicles, I'm not sure why they didnt have them both. I often communicate with my hands due to using sign language at my job. Augustine told me to stop using my hands, but said it in a harassing way. He told me to stop abusing him. I feel that he was threatening to not provide services to me. I was disappointed and I told the person helping me that I was not happy. But I did not tell, curse, or be rude. I simply expressed that I was not happy that I could not get a van instead. There were about 3 young reps in the store including him that was very attentive. I am also an Adrican American female. To me, they may treat all African American women this way. I am a homeowner nearby and was using the truck to donate things from my home to the Salvation Army. I am also a disabled veteran and often have problems with my knees. That is the reason for my lateness. I went home and discussed with my family what occurred on 8-1-2021. I will never use Services at your location again. And I have used this location for over 15 years. The truck that was ih issued to me was probably the worst truck on your premises. The seat covers were torn and coming off. The mirror in the front windshield was m ih using,, it was parked behind a car and in front of a pole. My reservation was from 12p-4p. I did not get into the truck until 12:40p. I reminded the rep that it may be a challenge to get back at exactly 4pm when it has taken me 20 minutes to get off the lot. The rep, Adrian, said I must be back because someone else was waiting on the truck. The reps outside waiting for returned vehicles was also present when I was told this info and mentioned that they were not right. Please make contact with me about my horrible experience this weekend. ThanksMONEKER T.
Customer did not leave a comment.NICHOLAS C.
Outstanding customer service!kevin E.
The alarm system was annoying because sometimes I wasn’t sure why it was going off, but overall I had a great experience.CHRISTINE S. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
Guys were super busy but were handling it well. They kept there service professional even when being tested by other customers in the store. Highly recommend to others to make reservations online to expedite the process & make it easier for everyone. Great job under pressure guys.Ricardo M.
Tofos muy amablesMaria. D F. | First Impressions
Customer did not leave a comment.Saul N.
Customer did not leave a comment.LAURA JEAN D.
Easy to get a lease and great customer serviceTracy M. | Overall Experience
Customer did not leave a comment.Anna M. | Overall Experience
Customer did not leave a comment.DANNY M.
Customer did not leave a comment.VELMA D.
Customer did not leave a comment.SALENA A. | First Impressions
Professional and courteouschris v. | First Impressions
Customer did not leave a comment.GABRIEL G.
Customer did not leave a comment.MARLIN M.
Customer did not leave a comment.David Q.
Customer did not leave a comment.ANNETTE M.
Thebservice onsite was not impressive. Everything was geared to either selling or upcharging. It makes the process nore intense then it needs to be.MAHASON D.
Very simple drop off area clean and on pavement.Mark C.
Customer did not leave a comment.larry S.
Customer did not leave a comment.vincent m. | First Impressions
I went to the rental office first to ask where my unit was located, I wish at that time the two sales associates would have told me I needed a pair of scissors to cut the tag off of my unit to access it. That video makes it look super easy and maybe I'm not strong enough to pop the plastic. I also wish they would have let me know what to do on my first visit. I figured out after my 2 year old daughter was traumatized that the most God Awful alarm sounds, which I believe is triggered by motion on a floor if someone isn't checked in? However I didn't see anyone head over to investigate, or check out what was the matter, so we walked out the front and we were going to call someone thinking maybe it was a fire alarm and then read on the key code box failure to check in and out results in denial of admission. I punched in the code I was emailed and went back up with scissors and then came back down and the alarm went off again. I know now not to bring my kids with me. Went down and punched out and left. Pretty sure there are others that are clueless as to the checkin process like myself. I know in the email it states to enter your code for building access. However, the automatic doors were not locked. So, using the word access is misleading. Even the video shows the gentleman punching in his code in order to open the doors. Just some thoughts on qaysto ne a little more helpful.Pamela W. | Online Move In
A heavy rain storm while getting 20 ft truck. Agent used his umbrella to escort me to the vehicle. Thanks for his Svc.JOSEPH W.
Customer did not leave a comment.Tammy M. | Overall Experience
Very helpful general manager any company would be lucky to have him running any store... I have done business with this store for a couple of years. And I have always been happy... I deal with this store on a weekly basis... thankyou guys for all you doJuan M. | First Impressions
Get a dumpster that customer can use!Aaron L. | Overall Experience
Customer did not leave a comment.LUIS D. | First Impressions
GM was extremely rude.Michael W. | Online Move In
Customer did not leave a comment.Renee M. | Overall Experience
Customer did not leave a comment.chris s. | Overall Experience
This place was by far the worst experience I have had with uhaul. We are in the military and move a lot and have always used uhaul but after the experience with Augustine and his employees I would not use them ever again. We ordered a large storage unit to be given 2 separate units on the opposite side of each other making it harder to unload the truck. With COVID I understand restrictions and limitations however their recycle and reuse stated can be used just no mattresses and couches. We adhered to the posted signs that was typed and tapped on the walls to be told rudely in an intercom that we would be charged 200.00 for using said space and following the signs. After my husband who had to go the manager Augustine it was explained that we weren’t doing anything wrong as we followed the sign however they don’t want us to so others won’t do it and do it wrong. It astonishing that we are being threatened to be charged for someone potentially doing something wrong after us. This could have easily been corrected if they simply change the sign. Due to the accommodations and not having enough space is why we had to downsize and “donate” or use the recycle section. I had to let go of furniture I didn’t want to. The manager offered us free 30 days for another storage unit. I shouldn’t need another just to have to pay more money monthly. A free month on another storage would not help with the dilemma that this facility caused.Sparkle M. | First Impressions
Customer did not leave a comment.Jacqueline C. | First Impressions
My RV was broken into . Most of my military uniforms were stolen . Somehow the cameras that were there could mot reach where my rv was parked .Bernardo C. | Overall Experience
Customer did not leave a comment.crystal D. | Overall Experience
Without a doubt the worst moving experience i have had using uhaul.JOSHUA LEE D. | First Impressions
Thank youAbeline S. | Overall Experience
Customer did not leave a comment.Micaela B. | First Impressions
Customer did not leave a comment.ROSLYN L. | Overall Experience
Customer did not leave a comment.Azeneth v. | Overall Experience
Mr Reyes is very nice and helpfuljoyce t. | First Impressions
Customer did not leave a comment.Vongretchen H. | First Impressions
Appreciated the lower level, handicapped.PEGGY A T. | First Impressions
Customer did not leave a comment.Duane S. | Overall Experience
Customer did not leave a comment.BRYAN H. | First Impressions
Thank youChristina W. | First Impressions
No matter what time of day they always have the equipment, trucks or whatever you needLee G. | First Impressions
Customer did not leave a comment.Devin M. | Overall Experience
Customer did not leave a comment.GISELLE C. | Overall Experience
Customer did not leave a comment.Jacob P. | Overall Experience
Customer did not leave a comment.Edward I O. | Overall Experience
It was great experienceEverett T. | First Impressions
Customer did not leave a comment.Marshalee P. | First Impressions
I didn't know that I did not have acess to my storage unit after hours. It took us 4 days to find out why we couldn't get in.KATHLEEN G. | Overall Experience
Customer did not leave a comment.Tomas C. | First Impressions
Customer did not leave a comment.doretta j. | First Impressions
Customer did not leave a comment.henry k. | First Impressions
Customer did not leave a comment.jessica B. | First Impressions
Customer did not leave a comment.Tina R. | First Impressions
Overall the experience was okay but I have had better. Much better. It was a 5 out of 10.Sabrina H. | First Impressions
took to long to check me inRamon G. | First Impressions
I wish the access hours were longer but otherwise I was very pleased with everything.chris s. | First Impressions
Customer did not leave a comment.AURA A. | Overall Experience
Customer did not leave a comment.emma c. | Overall Experience
Customer did not leave a comment.JO S. | Overall Experience
After getting my tires cut and my trailer vandalized after a week being parked here in a “secured place” I pulled my trailer from here. After talking to a few other people that stored their trailers here too, this is a on going battle with no extra help from the office to resolve this issue. Didn’t offer me a free month helping paying for the damages to my trailer. I would not recommend this place to anyone that cares about their property.Keagan A. | Overall Experience
Customer did not leave a comment.Charles G. | First Impressions
Customer did not leave a comment.Azeneth v. | First Impressions
Great customer service! FM 78 location.Retha S. | First Impressions
The site with my account did not do what it was supposed toDuane S. | First Impressions
Customer did not leave a comment.melisa w. | Overall Experience
Customer did not leave a comment.MARY C. | First Impressions
The keypad doesn't work all the time in the new building and the alarms always going off in both buildings. Even when the keypad is working to check-in the alarms are still going off for no reason. The alarm in the new building is to loud, ear shrieking. Can the alarm be turned down a little. Other than that everything good, except alarm and keypad.Elcyon N. | Overall Experience
RV storage experience was not good. First getting through the overcrowded U-Haul equipment was always an adventure. The clay parking was a quagmire when it rained. The limited electricity was worse than useless. Finally the multiple RV break it's and theft damages in the last couple of weeks and the staff just shrugging it off and saying call the cops it's not our problem just put me off.RAYMOND F. | Overall Experience
Customer did not leave a comment.Terry E. | First Impressions
Customer did not leave a comment.Steven F. | Overall Experience
Customer did not leave a comment.Juan Carlos L. | Overall Experience
I went 2 times and always felt welcomed and appreciated it. Very helpful and friendly stuff.alfredo c. | First Impressions
Customer did not leave a comment.marcus d. | Overall Experience
Customer did not leave a comment.Lisette G. | First Impressions
Customer did not leave a comment.melinda s. | First Impressions
Customer did not leave a comment.Juana S. | Overall Experience
Customer did not leave a comment.Fred N. | Overall Experience
Customer did not leave a comment.Andrew B. | First Impressions
Customer did not leave a comment.JUSTUS R r. | First Impressions
Customer did not leave a comment.Lani C. | First Impressions
Customer did not leave a comment.Katrina L R. | Overall Experience
Customer did not leave a comment.Josef B. | Overall Experience
I have gone with car loads after office hours to put stuff in unit and both times doors wouldn't open for me after entering my code.Brianne Z. | Online Move In
Customer did not leave a comment.Kendall P. | First Impressions
Customer did not leave a comment.giovinna m. | Overall Experience
Customer did not leave a comment.KIMBERLY M. | First Impressions
Customer did not leave a comment.Amanda H. | Overall Experience
Customer did not leave a comment.mark r. | Overall Experience
Customer did not leave a comment.catrena g. | Overall Experience
Augustine and his staff are very professional and courteous.Eduardo M. | First Impressions
Me gusta mucho la manera como atienden Amable escuchan al cliente, respondn las preguntas.Alejandro M. | Overall Experience
Perfect place for my RVcarlos v. | First Impressions
Too much mud!!!Carter J. | Overall Experience
Customer did not leave a comment.Mark D. | First Impressions
Customer did not leave a comment.Anna M. | First Impressions
Customer did not leave a comment.Lisa J. | Overall Experience
Customer did not leave a comment.Crystal T. | First Impressions
Customer did not leave a comment.Crystal T. | First Impressions
Customer did not leave a comment.GABRIEL D. | Overall Experience
Customer did not leave a comment.ISABEL B. | Overall Experience
Customer did not leave a comment.William Y. | Overall Experience
Customer did not leave a comment.marcus d. | First Impressions
Customer did not leave a comment.henry p. | Overall Experience
Customer did not leave a comment.Emma K. | First Impressions
Customer did not leave a comment.Jose Luis B. | Overall Experience
Nice & helpful team!Janie A. | Overall Experience
Customer did not leave a comment.Juanita I. | First Impressions
Customer did not leave a comment.Homer F. | Online Move In
Customer did not leave a comment.JASON H. | Overall Experience
Great customer serviceRenzsy A. | First Impressions
Customer did not leave a comment.Laraye M. | Online Move In
Keep up the good customer service. I'm pretty satisfied the facility. Feel safeFrankie M. | First Impressions
Very helpful and friendly staff. The facility is also clean and as secure as it gets. I highly recommend this place to anyone who needs such a service. By far the best storage facility I’ve ever used. I’ll definitely be a return customerThomas E. | Overall Experience
Customer did not leave a comment.MOTON H. | First Impressions
Customer did not leave a comment.Austin S. | Overall Experience
Customer did not leave a comment.Joseph S. | First Impressions
A drive up unit makes things easier, thanks.Robert W. | First Impressions
The mud pit that you call rv storage should be paved. When you advertise spots “with electric” it would be nice if it weren’t just from 2am to 4am. Not exactly when it’s needed.ANTHONY G. | Overall Experience
Customer did not leave a comment.lee S. | First Impressions
Customer did not leave a comment.renee a. | Overall Experience
Overall great experience, great team, great facility with so many convenient options and units to choose from. The staff at this location has been kind and engaging when needed. Definitely recommend Uhaul to anyone needing to move or store.Alfred A. | First Impressions
Customer did not leave a comment.LYNDA W. | Overall Experience
Customer did not leave a comment.Patrick M. | Overall Experience
Customer did not leave a comment.Brittany E. | Overall Experience
I wouldnt put my things any place but uhaulJessica S. | Overall Experience
Customer did not leave a comment.Yolanda P. | First Impressions
Customer did not leave a comment.MICHAEL W. | Overall Experience
Customer did not leave a comment.lorita a. | Overall Experience
Customer did not leave a comment.Steven J. | Overall Experience
Customer did not leave a comment.otilia b. | Overall Experience
Customer did not leave a comment.barbara f. | Overall Experience
Quick turnaround for a storage solution. Woodlake staff is excellent and professional!Timothy D. | First Impressions
Special Thanks to the Manager Mr Reyes, his customer service skills are unparalleled.Anthony N. | Overall Experience
Thanks for the Military benefit.Carol R. | First Impressions
Customer did not leave a comment.ROY R. | Overall Experience
Customer did not leave a comment.Vanessa U. | Overall Experience
Customer did not leave a comment.Phillip Dale G. | Overall Experience
Customer did not leave a comment.Hector P. | First Impressions
Customer did not leave a comment.lauren b. | First Impressions
Customer did not leave a comment.Barbara C. | First Impressions
I knew this would be a short duration rental, as it was the transition of a household change. I liked your facility and the people were very helpful. GaryGary S. | Overall Experience
My experience at this location was the Best , the Manager was so accommodating and so much than the pickup renting location West Monroe Louisiana .This location in San Antonio Texas need to be trained by This Manager. The Manager and his Staff Are The Best and went Above All the Standardssandra S. | First Impressions
Customer did not leave a comment.Steven J. | First Impressions
Customer did not leave a comment.Dinajah B. | Overall Experience
Customer did not leave a comment.Yhoander S. | First Impressions
Customer did not leave a comment.Rose Marie G. | Overall Experience
Wish the office opened up about 30 minutes earlier, it would make pulling out into traffic easier.Qiana S. | First Impressions
The kid in the shop was very disrespectful. A lady walked in before closing time to get something done so the guy up front was very respectful to her but when he passed on the order to the kid in the shop he threw an attitude in front of me her and the guy up front.Josef r. | First Impressions
Very professional service. Good price for the space.Phillip Dale G. | First Impressions
Customer did not leave a comment.Monica H. | Overall Experience
Customer did not leave a comment.Mark M. | Overall Experience
Customer did not leave a comment.Bruce G. | Overall Experience
The staff was very friendly and helpful.Anglenette J. | Overall Experience
Everything was great with the storage unit and the process of renting it. Very nice facility and staff.michelle g. | Overall Experience
I stored my RV in the covered area for about 2 years. In that time frame any time it rained you were in mud up to your ankles. The roof collapsed in my stall and the 2 hour power I had between the hours of midnight and two in the morning was not satisfactory even when it worked. The manager did everything he could do to make things right not only with me but many other customers as well. He can't do anything when corporate could care less about cudtomers needs and need for facility repair. Last the policy not to refund partial months rent is unacceptable. I paid $190 plus dollars amonth for my parking. When I vacated I was only into that month a few days. Both parking spaces were rented minutes after I vacated and got Zero refund. Again yet corporate not caring about the customer. Please give me a call I'd like to discuss this with corporate.Edward R. | Overall Experience
Customer did not leave a comment.Hopepal L. | First Impressions
Customer did not leave a comment.james s. | First Impressions
Customer did not leave a comment.Eliana G. | First Impressions
Customer did not leave a comment.mark r. | First Impressions
Outstanding service!Ivonne P. | First Impressions
Customer did not leave a comment.Gary S. | First Impressions
There were lots of people that didn't know what they were doing but trying to help and learn and only one person that did know what she was doing and she handled the situation very professionally. I had an great overall experience but wish I had hired helpMARVIN B. | First Impressions
Customer did not leave a comment.Steve F. | First Impressions
Great people.Very respectful and always ready to Help.They are the best.VICTOR S. | First Impressions
Would like the access hours to be later.Daymon B. | Overall Experience
Augustine Reyes was such a nice man. Helped actually save my Thanksgiving by informing me I didn't have to drive a Truck back, but could deliver it in within the city we are moving to at a Uhaul there. Much appreciated. Storage facility was clean and we were appreciative. I was a bit concerned the Storage Unit didn't have cage wire between units to prevent people from crawling in. Fortunately nothing happened. At the site I was supposed to drop off the Truck, either their scan bar didn't work, or the online site wasn't working in College Station at the drop off location. We fueled our truck at the Exxon by the Uhaul in College Station, we locked up the Truck, and we dropped the keys. Either the College Station site scan bar or the Uhaul Online App wouldn't allow us to scan the site for online Night turn in. We really tried hard. Our phone had all the right settings turned on, we were in the dark and freezing cold with small children trying to make the online app scan the Truck drop off site in College Station function properly, but it wouldn't work so we had to drop the key without completing online drop off. All the people at the Converse Uhaul were wonderful, the site clean and safe, and everything was easy to accomplish there. I appreciated the extra dollies in the storage facility for going up the elevator, really made life easier. And Mr Reyes saved our Family Thanksgiving which we a dearly grateful for to at Thanksgiving all of us together!!James M. | Overall Experience
They make u calm an work wit you wen your stressed out..Shenne D. | First Impressions
Everyone was always helpful it was kept clean and it was very very convenient if I had to use the storage I would use U Haul again thank you.MARYLAND O D. | Overall Experience
Customer did not leave a comment.JENNIFER LYNN g. | Overall Experience
Customer did not leave a comment.Brian B. | Overall Experience
Customer did not leave a comment.ANDREW H. | Overall Experience
Customer did not leave a comment.Clarice H. | First Impressions
Customer did not leave a comment.Edward S. | First Impressions
Adrian was very helpful and amazingBrandon L. | First Impressions
Customer did not leave a comment.Sylvia V. | Overall Experience
Customer did not leave a comment.christopher b. | Overall Experience
Agent was very courteous and helpful.Bonita S. | First Impressions
Customer did not leave a comment.Philip S. | Overall Experience
had a small issue and staff was apologetic and extremely nice going out of their way to make it right. This Uhaul is fantastic!merlene b. | First Impressions
Customer did not leave a comment.JENNIFER LYNN g. | First Impressions
ThanksAlvaro F. | First Impressions
great facilityRalph a. | First Impressions
Customer did not leave a comment.MARILYN SUE TAYLOR M. | First Impressions
Customer did not leave a comment.j brtant D. | First Impressions
This location aewsome!catrena g. | First Impressions
Customer did not leave a comment.carlos b. | First Impressions
Everyone was very friendly and the access to the storage unit was easy to get too. I would store my thing the U- Haul Storage again.pauline f. | First Impressions
Very nice and professional people.Brenda F. | First Impressions
Only needed the unit for a month I wish I would have known ahead of time that you dont prorate the rent. I would have made sure I had everything out well ahead of time, or could have chosen another facility. This really needs to be stated at the time people agree to rent a unit there.Samaria J. | Overall Experience
Customer did not leave a comment.Ivette V. | Overall Experience
Customer did not leave a comment.daniel b. | Overall Experience
Customer did not leave a comment.NICHOLAS A. | Overall Experience
Personnel were very helpfulRobert C. | Overall Experience
Customer did not leave a comment.John M. | Overall Experience
Maybe change the accessibility hours for the RV storageRichard M. | First Impressions
Customer did not leave a comment.Melinda H. | Overall Experience
Customer did not leave a comment.KAYONE C. | First Impressions
Customer did not leave a comment.Michael M. | First Impressions
Customer did not leave a comment.John M. | First Impressions
Customer did not leave a comment.maria l. | First Impressions
Very friendly staff ,great customer service would definitely recommend this place to a friend .Gilbert F. | First Impressions
Customer did not leave a comment.Ricky E. | First Impressions
Customer did not leave a comment.James B. | First Impressions
Augustine did an awesome job completing my transaction. He was approachable, very thorough and attentive.Salvador T. | First Impressions
Best U-Haul I have ever used everyone was great, David Torres was amazingaleck w. | First Impressions
Very pleasant process. Thank you.Michael H. | First Impressions
too much mud, hard to get inDon W. | First Impressions
Very professional,organized,friendly,and helpful.marcus h. | First Impressions
Customer did not leave a comment.Eugene E. | First Impressions
Once I got my confirmation from customers service everything was greatTracy M. | First Impressions
Every time I used this facility all personnel have been very helpful and professionalRobert C. | First Impressions
new rv storage at reasonable rates.Manuel JR C. | First Impressions
Customer did not leave a comment.Antonio C. | First Impressions
Staff very helpful and made it very easy to get paperwork done and pick out a storage spot for my travel trailer. The price is very reasonable. Great experience...Jimmy M. | First Impressions
Customer did not leave a comment.Earnestine S. | First Impressions
Customer did not leave a comment.jose f. | First Impressions
Customer did not leave a comment.Samuel M. | First Impressions
Derrick is amazing, very professional, helped me tremendously & explained everything to me in detail, will recommend this Uhaul location to others.Whitney C. | First Impressions
Great customer serviceRogelio Z. | First Impressions
We dealt with 2 different customer agents and both were extremely pleasant to deal with. Great customer service.Giovanna c. | First Impressions
I will use u-haul in the future.DAVID K. | First Impressions
Augie Reyes was very nice and made the transaction super easy! We feel confident our RV will be safe at this great location!michael h. | First Impressions
The agent was very informative and patient. Thank you.isabel M. | First Impressions
Very helpful in getting me a covered RV spot. Outstanding price.Gary R. | First Impressions
Auggie was very professional and customer attentive. Concerned about needs of customer. Very pleasant customer service experience Not many places have good customer service anymore.carolyn m. | First Impressions
If I had the choice again, I would come here first! The location is very well run, the staff are extremely friendly, which is great in and of itself, but also very knowledgeable. Thank you!Eduardo G. | First Impressions
I rented an outside covered storage for my RV again and would not anyplace else. The staff is outstanding and very courteous. I would recommend to everyone the BEST in town. Thanks.Douglas E. | First Impressions
We just put our Jayco Camper into their storage facility. What a great improvement from the last storage place. Security and our camper covered means a lot to us! Also close to our home>ronald n. | First Impressions
Auggie was very knowledgable of the availability of storage units as well as costs and amenities. He made the whole process seamless. U- haul has best prices for covered storage needsPATRICK G. | First Impressions
Great customer serviceMark k. | First Impressions
naHoward W. | First Impressions
Outstanding serviceJesse G. | First Impressions
I was very pleased with the customer service and I am very glad and feel safe with the security and I appreciate the hours that you have I will continue to use U-Haul in the future.Phyllis j. | First Impressions
So good 😍vuong k. | First Impressions
Very pleased with the way we were treated by the staff.Douglas F. | First Impressions
Very help full staff.Francis F. | First Impressions
The most professional and friendly service anyone can ask for. I’m so thankful for the good people at UHaul!Alan R. | Overall Experience
EMPLOYEE VERY HELPFUL - TOOK TIME AWAY FROM HER SCHEDULE TO GIVE US A TOUR OF THE FACILITY -- THANK YOU -- WE RENTED ON THE SPOT--ROBERTO M B. | First Impressions
Delivered as promised..in and out in no time. Thanks for all you do!MICHAEL C M. | Reservation
Additional Services at this Location
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We have the largest selection in the industry!