Customer Reviews for U-Haul Moving & Storage of Woodside

Nothing to improve. The women who helped me out when I arrived was incredible. Not only with me but with every customer and employee I saw her interact with. I forget her name but she was a shorter middle aged white lady with brunette hair. Give this women a raise! The gentleman who help me when I returned was also great.

The woman behind the counter was fantastic. She was helping everyone efficiently and was very courteous. I was very impressed.

Great customer service.

It was a convoluted experience. Everything from waiting for agents to verify your emergency contact to literally doing the car inspection myself. I don't remember applying to work here. The vehicle was great. Had zero issues with van. Would recommend streamlining the car-pickup process.

Awesome service!

The lady with the tag that says owner is a disgrace has no interest in helping customers and cursed at me when I dare to question the boss disgusting people behind me waiting on line while everyone talking to each other in the back couldn't even hear what she was saying and when I come back because I didn't hear what she said cost me money disgusted to say the least ...!

Everything was great thanks to all the workers who assisted us we really appreciate your time and service.

Send a receipt and explain the hidden charges.

I had a remarkably excellent experience at this location. The staff was friendly and helpful. They had strict social distancing inside the store which made me feel safe. I had an issue with my reservation which they resolved (couldn't take a trailer because I didn't have electrical plugs so they helped with a truck rental instead). Truly I was shocked at how wonderful they were.

Continue to have friendly staff both for pick-up and drop-off of the rented transportation.

Over the phone they said I can park my car in the lot . But when I got there they said I couldn't.. it was very inconvenient I ended parking 10 blocks away.

The service is very good, the people are very nice

Nothing to improve, great customer service and great oval experience

The website reserved a size of truck that was unavailable for me the day I was supposed to pick it up. I had to use a smaller truck and take two trips.

The battery went dead two times. Give the proper maintenance to the vehicles (vans, trucks, etc.)

Not really. I've had bad experiences at two other uhauls, a different location in woodside , and yesterday in rego park . This uhaul I rented from is the BEST. Polite , informative check in and checkout .

I kept getting messages throughout the day to handle my service over the app - I did it - and had to go through it from the start in person. I was also charged in person but, apparently that was not the real total. At this point, I don't know how much did I spend with Uhaul.

I would recommend this location with caution on supply rental. I only received 4 moving blankets for rental when I reserved one dozen. They were not folded in a large garbage bag, so I did not think to pull each one out and count individually before leaving the facility. Luckily, I had extra of my own, but now I will have lots of washing to do. Other than this, the experience was very pleasant and smooth.

We waited over an hour to pick up our vehicle, despite having made a reservation days in advance and checking-in online. IT IS INSANELY BAD CUSTOMER SERVICE to not have a separate line for those with reservations and those without! I do not blame the employees working there, most of them seemed to be working hard to help people politely and efficiently but you NEED to set up a system of having a dedicated line for helping customers with reserved time slots for vehicle pick up so they don't have to wait over an hour behind people taking 20 minutes each to make up their minds about the rental they want. Also, we were given the incorrect dolly so it was completely unusable which was a huge inconvenience!

Nice and clean

Transmission from 1st to 2nd wasn't working. Gas tank amount wasn't accurate.

To get some explanation how to returned the equipment since everyone is not educate enough on gadget thing , and there's no one at the branch plus customer service call line is very busy to need help for returned equipment information, that's kind of frustrating

Wendy helped us and was really great - patient and efficient - and I didn't get their name but the person who gave us the truck and equipment was super super helpful in changing out the truck as was the person we returned the truck to. The overall wait time at the location however was very slow (maybe 10 people ahead but we got to the desk about 50 mins after our reservation time and had arrived early) and some of the employees were not wearing masks which was awkward.

Don't send out people with equipment that is wrecked and MOST IMPORTANTLY, it would be nice to tell people they must return the uhaul to the exact nanosecond to not be charged more. That sucks so ,... you suck

Provide instructions on how to get to the facility. Had trouble navigating to the drop off. Ensure sufficient lot availability for 24 hour drop off. I and others had to park in the entry lane instead of a designated space

Terrell (spelling?) was awesome and kind. Really appreciate this location.

Took 20+ minutes to check in and I was required to give several phone numbers for my friends and family to verify my identity despite giving drivers license and other proof of identity.

The truck is in need of repairs. The blanket were not on the truck. I spent 3 hours trying to get a truck. The movers were at my house waiting. It was Bad 👎

Very slow customer service and my van had a smell to it.

Everyone of the staff had a horrible attitude they did not save my reservation they try to make me solve it instead of doing something about it

So fast and easy

Good service

Customer service reps weren't the most knowledgeable (I knew more about fleet available because I had been looking online) but were super sweet. The representative in Carlisle PA location was amazing. He was at our truck taking over before we even parked to return. Would definitely rebook.

Exelente servicio

Everything is fine...

Rude customer service at the store and even worst when I tried to complain online using the chat.

Gas tank was not full when recieved but they charged me for a un full tank terrible

Everyone was super friendly and helpful for it being such a cold and icy morning.

I always rent trucks from here. Super friendly staff.

They made an issue about the gas which was confusing because it was in between 7/8 and 3/4 when I got it, but was originally marked at 7/8. I was still charged even though an employee admitted that it didn't make sense.

Nothing I was referred to this location an had a great easy experience can't beat that

Truck was a bit damaged and under maintained....had a bubble in the tire and transmission acted up a few times

Me salió muy económico y cerca de mi casa muy buena la atención me gustó

U rock!!

Nas Matthew was super helpful and made my day a lot easier !

Not. A thing. My moving experience with all the workers in this location were very professional & PLEASANT TO DEAL WITH. THANK YOU ALL.

Every aspect of my uhaul experience was amazing. I've never rented a uhual before and I was so nervous. Someone spent 10 minutes on the phone with me before i ordered helping me know what to order and blue beat to be prepared. Then, I had a family emergency and I called the store sobbing 30 mins before pick up expecting I would be heavily penalized for canceling. Instead, the customer service rep was very kind and patient, she offered to reschedule me at no charge. When I got the car I was late picking up and late dropping off... the store was very helpful. They worked with me to adjust to my unexpected delays. I really can't say enough good things about every single employee I interacted with. I wish I knew all of their names. This store truly has a personal touch and goes above and beyond.

Only drawback was that unfortunately we could not choose a different location to drop off the vehicle once we finished moving

Super easy drop off. We ran into a lot of traffic on our one way rental and this location was able to accommodate our need for a few more hours, and explained all charges associated with the change so we could make an informed decision. Absolutely great experience!

Nas is doing a splendid job training her staff, so the service reflects the responsiveness at all levels and times of service.

The representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.

First time renting a storage unit. Pretty good location. Clean.

i had to cancel my storage, as my move got cancelled, but staff was excellent and answered questions 1, 2 and 3 from what I saw

The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.

The sales associate .. Her name is Nas.. Was exceptionally helpful.. She went out of her way to help. Which means a lot. She’s definitely an asset to your team .. Thanks again Nas.. You are appreciated

All was well and convenient... always good! And reliable

The staff were very helpful. The manager was on site and very active and she was also very helpful.

The customer rep that help me was extremely slow and didn’t have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.

I was a customer for almost three years. Never face any problem. Every employee in this location is super nice. And store manager Mattews one of the super nice person i ever meet.

I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.

UHAUL facility was great for the time we utilized the services. Fortunately, we were able to find an onsite location on the airport grounds and as a result, no longer needed said services. Since the beginning, nearly 4 months ago, the staff at this location (U-Haul Moving & Storage Of Woodside), specifically, Ms. Nas Mathews, has been an absolute gem to work with. I will definitely refer anyone in need of storage to not only sign with UHAUL, but to specifically use UHAUL of Woodside. I know if given the opportunity and need, I would!! Thank you all. Eric Ortiz - Branch Manager - LGA (Allied Universal)

Nas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there’s a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can’t get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick P

Overall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn’t even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.

Gracias

Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?

Great staff. Friendly and helpful!

I am still awaiting a call back from customer care and upper management. I spoke to the manager Naj over 2 months ago and she promised a callback the next day because of false promises regarding the product I would receive. She did not! I left dozens of messages and even came in again several times and still she did not call. Finally she called this past Mon. after I had spent literally hours on the phone trying to get customer care and escalate., offered no reason or apology for not fulfilling her promise to call back or adjust things and blaming me with a very rude and abrupt tone, interrupting me and talking over me. When I asked why she had not called back, she interrupted agaon and said rather dismissively "so you want me to escalate?! Ok I'm going to escalate it." I still have not heard from ANYONE. Michael Eisenberg 5163957644

the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers

To hot in the storage area very nice staff, clean area

Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional

Wonderful service! Wendy was very personable, knowledgeable and helpful!

Professional, knowledgeable staff. Facility is clean and secure. I was at this U-Haul facility for many years and never had an issue at all. I would highly recommend this facility to anyone seeking extra storage space.

I love this facility! After years of storage there, I had to move on, but I can honestly say this place was well worth every cent of rent over the years -- the place was always immaculate, the staff helpful, and the rent fair. BYE WONDERFUL STAFF! I WILL MISS YOU! STAY WELL & GOOD! xox

Gracias

The place has always been clean and the staff are friendly and professional. Thank you so much . The storage rent is worth every penny because of you guys!

All. The workers were very nice ms Linda ma Cindy All of them thank you

The manager on site there, Naashiha Matthews, was completely un professional and does not take her job serious. She got upset with me because I was making suggestions on to how to resolve an issue of mine, and said she just didn't wanna give me a truck. I guess maybe she felt she was looking incompetent. I was just trying to come up with a solution for a reservation that I paid for. I think I have a right to ask questions. She just didn't have any answers for them, so she got defensive, and then retaliated because she thought she could get away with it. She told her staff member to cancel my reservation right in front my face out of spite. She behaved completely classless. She has no business running a store.

Courteous staff. Helpful and gave me all the info on the facility I needed. Seamless and quick transaction.

The hall to my locker was always dark, it had a motion detector to activate the light but it took a while for it to turn on. Overall good service though. Thank you.

My overall experience with U-Haul—from vehicle rental to storage unit—was excellent. And the staff was very friendly and helpful. This was greatly appreciated since my needs were under unpleasant circumstances.

Overall experience was efficient. Under these circumstances with COVID19, I wanted to get in and out and I wanted safety. All precautions were taken. Thank you. This was a difficult time for me as Mom passed and we had to clean out her apartment. Your service made it easier.

Price is too high

El personal del counter muy mal, mal, mal, atención, NO HAY EMPLEADOS BILINGÜES, Yo tuve un contrato de 2 años en Uhual Woodside y los pago cada mes era un problema cuando yo llamaba, porque no hay empleados bilingüe, I don’t recommend this U-Haul storage thank you

Very helpful and pleasant.

Had a good experience because Linda was very professional. She provided thorough and detailed explanation of all info I need to know. She is very client oriented & this factor makes a big difference.

The personnel who assisted me was helpful And friendly. I came in less than an hour before closing and she did not express any displeasure with helping me.

the only con that I have is the expense. Too expensive !!

Thank you for a great costumer service.

Thank you!

Great place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesome

very good value

The manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feel

Terrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave— no prorating for prepaid month

I had the storage for almost 10 years, never a problem, always clean and well lighted.

My experience with uhaul storage facility was great. I had no problems.

The space was clean and the staff was very helpful and friendly.

Iv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was great

Amazing staff. Very helpful

Helpful and kind people. Made everything easy.

Attendants were nice and helpful.

Linda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!

Everything is perfect thank you

Thanks

Fast Easy Profecional

Very professional and efficient!

Used this storage for 12 years and never had an issue. Everything was great

This facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.

Easy and convenient, staff was very attentive and everything went smoothly. Highly recommend!

Very good

Everyone was very helpful and kind.

Staff were really helpful

Everyone so professional

They should put. A better manager

the Manager Nas she was a wonderful person thanks for your help

Customer for 12 years great place

No words can explain how great everyone was. Especially Ashley and the manager Nas.

I waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.

Extremely helpful and friendly.

They are excellent person, l’m very happy now with you guys. Thank you so much

thank you uys

Everything is good, only comments I have is about the rates of storage room, it's bit high.

Koren was extremely helpful and professional.

Very satisfied with the service and staff.

great

Thanks again for the friendly service and professionalism

The facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.

Of ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care of

We have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .

Very clean. Well lit. Just wished self service hours to storage were longer.

Manager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.

Thank u!!

Too expensive

I always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.

We needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.

Staff was sweet and helpful.

I’ve been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! Thanks

Good

Bad service the manager she bad

4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing do

Manager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!

Great service

Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!

Thank you!

I was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!

Great job the customer service front desk is very welcome and nice

None

No public transportation near by.... had to order taxis back and forth after 65 St. R train.

na

Professionally run, but long wait due to numerous customers.

None

I spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.

Christa & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanks

I plan on coming back soon to utilize the space, location is convenient for any borough in NYC.

Worst place

The people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.

Has is very friendly and positive, really good at problem-solving.

The attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagain

Excellent staff had no issues in getting and unloading my U-Box that had been delivered from California.

My belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. Thank you!

Never a problem. I would recommend to anyone

Had my storage there for more than 2 years and would say it was one of the best storage places.

A/C wasn’t working when moving out in what was supposed to be a climate controlled unit. Can’t imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.

An overall great experience that helped us with out move and did not add any additional stress!

Great, friendly staff

I would have happily continued to rent my unit but the last $10 increase made the $75 a month tag on a 5' by 5' space not worth it.

Despite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!

Thank you for all of your help!

The staff was very organized and called me the day before the delivery to confirm when our movers were picking up the boxes and everything went very smoothly.

It's been real, Uhaul, thanks again! Will you your services for a truck in a few months.

Truck was not at the facility for pick up. I had to spend more money to call an uber to bring me to another facility. For both moves, there was no dolly in truck after I reserved it. Bad experience.

Thanks to U-Haul I am very happy with your services

The reason I have vacated the storage unit is because I recently moved to Brooklyn and also the recent increase to monthly rent. Cubesmart offered a lower rate than U-Haul in Brooklyn.

Thank you mrs Jessica Roman

At the service desk, Akeem Kelly was very helpful and pleasant. He made a chore like moving a little easier with his efficient and cheerful manner.

Did the job

I did not visit the facility, but I did however notice that my movers received the u box on the trailer backwards.

The people at the location were super nice and helpful.

Wonderful Staff and quick service all around.

Everything was great and pleasure work with the people who work there.Only one thing maybe need to work on.Have to wait longer time at the desk to buy something or do some paper work.

Storage unit that does the job

Excellent, very clean, friendly staff and accessible.

Facility was very clean and organized. Staffs were excellent.