Customer Reviews for U-Haul Moving & Storage of Woodside

Rating:

5.0

So easy. Such friendly staff. Such an affordable, easy, positive experience.

Rating:

1.0

We were not told that there are ELEVEN STEPS(!) to load into our storage room. It took us 2 hours. We had to empty out our carts to lift them up the stairs and load them back in. And its gonna be the same when loading out each time. IT IS UNACCEPTABLE THAT THERE ARE STAIRS. The hole idea it should he easy access to load in and out.

Rating:

4.0

Truck had problems braking

Rating:

3.0

The website to self service returning track didn't work for an hour!!!!!!

Rating:

3.0

I went 12 miles, didn't remember to put gas in the truck cause it was such a short trip. Your company charged me $35.00 for 12 miles of use. At $5.00 a gal that's 7 gallons of gas for 12 miles of use. That is total abuse of trust in customer service. Sad to see you taking advantage of your customers in this manner!

Rating:

2.0

There were only 2 employees working registers. The line was very long and then one employee has an emergency and left. It took over an hour to be seen and pick up a truck already reserved online. The fact that you text people to upload their own drivers license while in the store is ridiculous. The employees should be able to scan it. The link in the texts would not load anyway. The truck smelled of cigarette smoke. Overall bad experience

Rating:

5.0

Very happy with the experience

Rating:

1.0

The pick up visual truck had less gas and additional damages. I noted those things and took pictures. Truck barely had 1/8 tank of gas so I had to stop and get gas immediately. The drop off inspector said got in a vehicle and drove off, but the person who checked me out dd not perform the visual check off. When I got my receipt they charged me for existing damages. I have caIlled for 3 days to speak with someone about this with no success. I will never rent from you all again.

Rating:

5.0

Both locations very helpful never got my hands dirty

Rating:

5.0

My experience was simple and right to the point. Everything was explained well and professional. The only thing was the wait on line. Could have been a little shorter. But nothing crazy.

Rating:

5.0

Incredible! Way more affordable than other options, great experience

Rating:

5.0

It's so difficult if u don't have a local driver license to get the service

Rating:

5.0

Love uhaul, made my moving was easy than i thought. Thank you

Rating:

5.0

Job well done

Rating:

5.0

very good and fast

Rating:

5.0

Custumer service was not good it was super good But the truck I got almost kill me and passenger the steering wheel had a lot a lot of play and the suspension was horrible every time it hit a pothole the hole truck wood go out of control I have to waste an hour of my time and take local streets to avoid making an accident and kill my self or hurts others

Rating:

5.0

Very good and friendly service.

Rating:

5.0

Update online reservations

Rating:

3.0

Truck was beat up, dirty inside, with cigarette ash on the dashboard and in the ashtray. Crew has time for everything... little annoying experience and it was a really nice spot while ago...

Rating:

5.0

I never have problem on this place

Rating:

1.0

They charged a lot .

Rating:

5.0

Natasha went above and beyond to help me she was patient and gave me alternative modes of resolving the tiny tiny issue I had overall great location

Rating:

5.0

I answered "no" regarding clean and well maintained equipment since we had to sweep out the back of the truck. That was my only issue, otherwise, everything was great, as usual!

Rating:

4.0

wish i could have dropped it off anywhere if i was gonna pay $82

Rating:

3.0

Would of loved a little off the total price for returning the vehicle an hour early

Rating:

4.0

When you deliver the truck it was really hard because when I tried to share location it didn't accept to share may location and directed me to go to settings and there was no clue. End of the story I called the customer service and the agent solved my problem Also you cannot attach a picture that's a problem. Because I already delivered trucks keys also I sent the picture to the customer service and she maged to solve it for me

Rating:

3.0

I was forced to take the cargo van after I was informed that the box truck that i had reserved was running over the reservation. The sales rep by the name of Randy, said that she would issue me a $50 credit towards the rental, which I hope will be honored. And the truck has a leak right rear time that

Rating:

3.0

Overall the everything was "okay"... The employees were actually extremely pleasant. However, despite at least 5 people working behind the counter assisting multiple folks simultaneously, the line moved VERY very slowly. It became clear why.. they were all making a million phone calls to "verify" we were who we said by calling us, asking to see our phone screen, and then calling any random contact of ours. It was an obnoxious repetitive task they were doing, and was really annoying everyone else i saw checking out as well. It added maybe about 4 or 5 minutes to EVERY person checking out. So, the employees were so nice, but it became clear that this policy was causing total nonsense for everyone involved.

Rating:

5.0

everything is ok

Rating:

5.0

u-hul in this address it is excellent I recommend it excellent service the trucks have a good cleanliness

Rating:

4.0

Try and make sure trucks have clean windows inside and do something about trucks that have a smell in them

Rating:

5.0

I left my wallet inside the van please contact asap!! 3479245189

Rating:

5.0

Location was fine, but the overall rental experience was stressful. First, my reservation was changed smaller truck and later time a day before my pick up. Then at the location I was told my cost would be doubled than I was quoted. I was also told any discrepancy in billing I would have to deal with "them" meaning corporate. I'm glad the young lady that was checking me out understood the situation and took care of me properly.

Rating:

5.0

Great Service!

Rating:

4.0

Improve your app. Even with all info uploaded I still have to upload my ID once I open the truck share app. In person pickups are no problem in woodside. Just fix the app and the approval process after hours. Otherwise this location is great.

Rating:

3.0

It took a long time for each customer to get serviced. The line got very long in the half hour I was there. Thankfully, I got there before the crowd. I was disappointed by the pricing model U-Haul kept the price of the trip secret until the very last minute. That feels deceitful.

Rating:

5.0

Need's more 26ft trucks

Rating:

5.0

Very good service, I was attended by great professionals

Rating:

1.0

atención no good

Rating:

2.0

The AC did not work the truck pulled to the right the cab was NOT quiet the Gas gauge was not accurate and would not fill pass 3/4 tank

Rating:

5.0

Absolutely amazing staff, every one was so helpful and kind! So glad I chose this location.

Rating:

5.0

Very helpful and easy to get the service… fully recommend

Rating:

1.0

Attention no good

Rating:

3.0

I am searching for my bill for my service and can't find it. Please call 609-280-8612 to confirm.

Rating:

1.0

Atención not is good

Rating:

3.0

I was disappointed when I was informed that I would be charged for two rental fees and two rentals fees of an appliance dolly. I originally assumed I was only going to need the truck for 8 hours, but it took longer than expected and I rang the store and they told me I could use it for 24 hours. I figured 24 hours would mean one days rental charge and dolly charge since there are 24 hours in a day, and because it would have been the same one time charge had I originally chose to rent the truck for 24 hours instead of the 8 I assumed. To my shock, i was charged (as mentioned before) twice for using the same truck and dolly within 24 hours. The store explained it as since I called before my 8 hours were up on my original reservation, they qualified the extension as a new rental period. I thought that was sneaky and unfair. Especially since 24 hour rentals to begin with are only counted as one days rental fee/ period. I felt like I got robbed only for being polite and trying to use the truck as little as possible so someone else could use it later. Kind of a good Samaritan type of thing. Well that was foolish obviously. I feel like the fact they even allow you to choose how many hours you need the van vs 24 hours as a minimum type is exactly the type of sham they employ to trick customers like myself to pay extra fees. That is my only complaint. Its their policy structure and their hidden agenda to trick customers into higher bills. I found that highly unfair and unethical. Again, had i just selected to rent the truck for 24 hours at the time in making the reservation online, I would have never occurred the extra expenses. So, shame on you uhaul. Customer service and business ethics obviously aren't what you pride yourself on. Its knowing people will have to use you when they move. Than you set up these bogus policies to squeeze out all the money you can. Very disappointed.

Rating:

5.0

Thank you uhaul you salve my proble

Rating:

5.0

N/C

Rating:

5.0

Great customer service!

Rating:

5.0

El personal excelente l

Rating:

5.0

Good stuff.

Rating:

5.0

Muy buen servicios y precios muy cómodos, a comparación de otras entidades

Rating:

4.0

I would give "Excellent" if facility would be open 24h.

Rating:

5.0

I have been using uhual storage for over 4 years. I never had any issues with the company and the facility. They always communicated any updates with me as well as payment changes with my storage locker. Thank you Uhual!

Rating:

5.0

It’s a nice story

Rating:

5.0

Late charges a little annoying.

Rating:

5.0

N/A

Rating:

5.0

Good friendly staff 👍👍

Rating:

5.0

We have been to many UHAUL's and this was the best place ever to do business. Nate, was extremely helpful and the manager was also great. Staff actually smiled and seemed happy. Rare find at UHAUL today! We are coming from Long Island, and we have only had sub par experiences there.

Rating:

5.0

Staff was wonderful extremely helpful

Rating:

5.0

Good customer service..

Rating:

4.0

I have no real complaints, I just wish they had longer hours! I would recommend theme to someone! If they would have i would use them again!!!

Rating:

1.0

😤😖👎 you suck👇💩💩💩!!!

Rating:

1.0

Thank you for your service Your policy On payment rate It's ridiculous. You raise my rate 4 times and one year.

Rating:

3.0

They didn't have what I needed so I took what they had . The truck I rented the mirror moved so it was useless the door didn't lock correctly and the truck shaked way to much passed 40 mph. Oh and it would be useful if they tell you if the truck has a ramp cause I wasted alot of time bringing the truck I rented cause it had no ramp .

Rating:

5.0

The alarm goes off every few minutes. It is ear-piercing and extremely annoying. Light goes off too often in the storage facilities. Besides that, everything else is fine.

Rating:

5.0

MUY.BUENO.TODO..GRACIAS.

Rating:

4.0

The staff member supporting me was friendly and helpful. I felt taken care of.

Rating:

5.0

I have had years of wonderful experience with UHaul. The staff were always sypportive. Always courteous and polite. I will recommend UHaul to anyone, anytime. Thank you for all the courtesies extended to me. It is greatly appreciated.

Rating:

5.0

Great customer service

Rating:

5.0

Friendly staff

Rating:

5.0

I got in when I needed to. When I came back my stuff was still there. What more can you ask for.

Rating:

4.0

I am not a business soni couldn't get access after 10pm that made things a little difficult while doing my move. Other than that the place is well run and maintained

Rating:

4.0

The team at this Woodside facility were very nice and so helpful to us!

Rating:

5.0

Muy buen servicio gracias

Rating:

5.0

Price was reasonable and very convenient

Rating:

5.0

The store manager Naasiha Matthews was incredible from the moment I walked in. I am currently disabled and unable to carry anything due to my crutches and she was kind enough to help me pick out my moving boxes not to mention put them in the car. That right there blew me away. Her whole team were amazing all working as a team together as a unit. I always enjoy bringing my business to that exact Uhaul location.

Rating:

5.0

Comonsiempre,exelente servicio, siempre que he nesecitado me han atendido con amabilidad.

Rating:

5.0

Me encanta UHAUL! El personal que allí trabaja, los vehículos, los espacios para almacenamiento, la ubicación de la tienda ... todo!

Rating:

5.0

🙏 thank you so much to the staff they are both helpful and courteous

Rating:

5.0

Best U-HAUL EVER!!!

Rating:

5.0

Move out date was the august 17th 2021

Rating:

1.0

We drove a 15-foot truck from Florida. The size online for the unit we rented did not fit the recommendation and we ended up having to get another unit to store the remaining items. We had a long process of moving into our unit as the loading dock that was closer to the unit was blocked and were told we should have waited until the end of the month as that is the time it would be clear. As stressful as our day was, this comment really did not help as we had to move when we had to move. There was a lot of trash around and we were worried we would get blamed for it even though it was there prior to our move. The girls at the front desk, however, were amazing and did the best they could to help us get a second unit and work with us on processes and procedures to save us some money.

Rating:

3.0

Room size isn't as accurate as it should be, 5x7x6.9 said good for Queen size mattress, it ends up with mattress squeeze in there and and the gate won't close. I have to go with bigger size room, fortuney it's still available.

Rating:

4.0

The only complaint I have that the customer parking was taken by Uhaul trucks. It made it very inconvenient..

Rating:

5.0

The manager is the best, thank you.

Rating:

5.0

I love this facility. Always helpful. Staffs are great. Space is always cleaned even before the pandemic. Yes I love this place.

Rating:

3.0

Size and description need more accurate, it saids the space good for Queen size mattress, actually door won't close with mattress in there plus make no sense to bring heavy stuff to the upper level storage.

Rating:

5.0

Everyone here was very helpful and nice! This was my first time renting a storage unit. I reserved the unit online which was an easy process. Once I got to the unit I realized it was not going to be big enough and that it was an upper level unit. Since I had a couple heavy objects this was not going to be feasible. They were very understanding and helped me figure out what to do.

Rating:

5.0

Muy buena la atención y la orientación todo limpio gracias good job

Rating:

5.0

Gooof

Rating:

5.0

The only concern is that I spent 45 min in line since only one person was working. She did a very good job explaining everything tho. Maybe add one more person at the register in the morning.

Rating:

5.0

Excelente servicio para mi porque me estaba mudando y tenía tantas cosas conmigo, esto fue de gran ayuda durante un mes completo pude almacenar mis pertenencias y adicional me dio tiempo para establecerme y conseguir un sitio donde vivir tranquilamente. Buena iluminación, limpio y agradable. Carros para transportar las cosas muy bueno

Rating:

5.0

Very polite, helpful and friendly.

Rating:

5.0

The crew that were onsite were very accommodating. I had to close out my account and empty my unit. All was smooth and I felt well taken care of all around. They smiled and had a great attitude throughout the experience. This is how it should be. I’ll always come back here..This made up for my last experience here which was disappointing. Thank you...

Rating:

5.0

Service desk was attentive and professional. Helpful and informative. Thank you!

Rating:

1.0

The lady at the front is very rude and not helpful. While waiting in line, I heard her call customers “annoying” in front of other customers. I asked if she could show me a map or guide me to how I can get to my storage unit. She responded rudely and told me “I don’t know what to tell you honey, it’s the same way as before.”

Rating:

3.0

Gratidao he gentleman whom takes care of the trucks, Davida, handsomeness, frirndly, helpful, very nice, is worse to use the facility. He is the best of all. Skin and educated. Very nice. Thank you. You made our experience much better.

Rating:

4.0

Nas was great

Rating:

5.0

Helpful staff overall in every way possible. Nas the store manager went above and beyond to provide great customer service.

Rating:

5.0

It was my Best experience in a storage facility in a long time. I give (Four) ⭐️⭐️⭐️😳

Rating:

3.0

La atencion de customer service esta muy por debajo de esta gran corporacion, no atienden a los telefono y la atencion personal en oficina es de mal modo y mal explicados los servicios. En caso de una emergencia este servicio al cliente es un fraude, que lastma.

Rating:

5.0

I had a great experience using uhal storage. The staff were super helpful and the facility was always clean.

Rating:

5.0

She was amazing and also the place looks nice

Rating:

5.0

I will like to thanks all the great service during the years that I was using the service. What I liked more is the maintenance and the respect and organization of the team workers. Once again thanks for everything.

Rating:

5.0

The staff is great.

Rating:

5.0

Clean facility, super understanding Managment, I highly recommend this company in both services, car rental and storage.

Rating:

5.0

I would like to thank Wendy for being so friendly and helpful. She not only helped us get an excellent storage unit (bottom floor instead the top one) but she provided us a phone number for a taxi service since we don’t have a car. I believe she went above and beyond and a raise in her wages is absolutely recommended!

Rating:

5.0

Lovely place nice workers

Rating:

5.0

The staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent job

Rating:

5.0

The manager was very helpful he was very patient and understanding

Rating:

5.0

Set storage ever.

Rating:

3.0

The only issue I had was when I was a day late or so in payment, I was charged a late fee, which I was not aware of this fee. When I asked about the charge, I was told if I change my paying method to auto pay the charge will be waved! That never happended. I made several attempts and I got nowhere!!!! Please advise. David Luddy

Rating:

3.0

People inside weren't wearing masks.

Rating:

5.0

I would recommend this storage to anyone.

Rating:

5.0

Storage and truck rental customer for many years. Can only state good things about this particular facility, reliable and safe trucks, always clean office area, hallways, and restrooms. Staff very nice, courteous, helpful, and knowledgeable about the business. Manager, Nas Matthews friendly and always willing to accommodate customer’s needs and concerns in any given situation. Used other u-Haul facilities in the past but this is by far my favorite. Kudos to Nas and her A-1 staff!

Rating:

5.0

This facility has the most profession and helpful staff. Please don't lose them!

Rating:

5.0

The first 3 months were a little bumpy as i was transferred from one storage space to a smaller one.. In that transition there was one time i found a lock note for none payment which was incorrect and then another time my card was locked out for none payment and then another time i was charged late fee which again was in correct once the info was looked up.. All three times were handled by the manager Nas Matthew who was very professionally and fare as well as assured me the last time that I will not have my service interrupted again.. I was very satisfied with the outcome and for the rest of the time there i didn't have anymore problems.. Thanks for the professionalism. Jay

Rating:

5.0

Me salió muy económico y cerca de mi casa muy buena la atención me gustó

Rating:

5.0

Nas Matthew was super helpful and made my day a lot easier !

Rating:

5.0

Nas is doing a splendid job training her staff, so the service reflects the responsiveness at all levels and times of service.

Rating:

5.0

The representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.

Rating:

5.0

First time renting a storage unit. Pretty good location. Clean.

Rating:

5.0

i had to cancel my storage, as my move got cancelled, but staff was excellent and answered questions 1, 2 and 3 from what I saw

Rating:

3.0

The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.

Rating:

5.0

The sales associate .. Her name is Nas.. Was exceptionally helpful.. She went out of her way to help. Which means a lot. She’s definitely an asset to your team .. Thanks again Nas.. You are appreciated

Rating:

5.0

All was well and convenient... always good! And reliable

Rating:

5.0

The staff were very helpful. The manager was on site and very active and she was also very helpful.

Rating:

3.0

The customer rep that help me was extremely slow and didn’t have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.

Rating:

5.0

I was a customer for almost three years. Never face any problem. Every employee in this location is super nice. And store manager Mattews one of the super nice person i ever meet.

Rating:

5.0

I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.

Rating:

5.0

UHAUL facility was great for the time we utilized the services. Fortunately, we were able to find an onsite location on the airport grounds and as a result, no longer needed said services. Since the beginning, nearly 4 months ago, the staff at this location (U-Haul Moving & Storage Of Woodside), specifically, Ms. Nas Mathews, has been an absolute gem to work with. I will definitely refer anyone in need of storage to not only sign with UHAUL, but to specifically use UHAUL of Woodside. I know if given the opportunity and need, I would!! Thank you all. Eric Ortiz - Branch Manager - LGA (Allied Universal)

Rating:

5.0

Nas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there’s a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can’t get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick P

Rating:

2.0

Overall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn’t even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.

Rating:

5.0

Gracias

Rating:

5.0

Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?

Rating:

5.0

Great staff. Friendly and helpful!

Rating:

1.0

I am still awaiting a call back from customer care and upper management. I spoke to the manager Naj over 2 months ago and she promised a callback the next day because of false promises regarding the product I would receive. She did not! I left dozens of messages and even came in again several times and still she did not call. Finally she called this past Mon. after I had spent literally hours on the phone trying to get customer care and escalate., offered no reason or apology for not fulfilling her promise to call back or adjust things and blaming me with a very rude and abrupt tone, interrupting me and talking over me. When I asked why she had not called back, she interrupted agaon and said rather dismissively "so you want me to escalate?! Ok I'm going to escalate it." I still have not heard from ANYONE. Michael Eisenberg 5163957644

Rating:

3.0

the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers

Rating:

4.0

To hot in the storage area very nice staff, clean area

Rating:

5.0

Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional

Rating:

5.0

Wonderful service! Wendy was very personable, knowledgeable and helpful!

Rating:

5.0

Professional, knowledgeable staff. Facility is clean and secure. I was at this U-Haul facility for many years and never had an issue at all. I would highly recommend this facility to anyone seeking extra storage space.

Rating:

5.0

I love this facility! After years of storage there, I had to move on, but I can honestly say this place was well worth every cent of rent over the years -- the place was always immaculate, the staff helpful, and the rent fair. BYE WONDERFUL STAFF! I WILL MISS YOU! STAY WELL & GOOD! xox

Rating:

5.0

Gracias

Rating:

5.0

The place has always been clean and the staff are friendly and professional. Thank you so much . The storage rent is worth every penny because of you guys!

Rating:

5.0

All. The workers were very nice ms Linda ma Cindy All of them thank you

Rating:

1.0

The manager on site there, Naashiha Matthews, was completely un professional and does not take her job serious. She got upset with me because I was making suggestions on to how to resolve an issue of mine, and said she just didn't wanna give me a truck. I guess maybe she felt she was looking incompetent. I was just trying to come up with a solution for a reservation that I paid for. I think I have a right to ask questions. She just didn't have any answers for them, so she got defensive, and then retaliated because she thought she could get away with it. She told her staff member to cancel my reservation right in front my face out of spite. She behaved completely classless. She has no business running a store.

Rating:

5.0

Courteous staff. Helpful and gave me all the info on the facility I needed. Seamless and quick transaction.

Rating:

4.0

The hall to my locker was always dark, it had a motion detector to activate the light but it took a while for it to turn on. Overall good service though. Thank you.

Rating:

5.0

My overall experience with U-Haul—from vehicle rental to storage unit—was excellent. And the staff was very friendly and helpful. This was greatly appreciated since my needs were under unpleasant circumstances.

Rating:

5.0

Overall experience was efficient. Under these circumstances with COVID19, I wanted to get in and out and I wanted safety. All precautions were taken. Thank you. This was a difficult time for me as Mom passed and we had to clean out her apartment. Your service made it easier.

Rating:

4.0

Price is too high

Rating:

5.0

El personal del counter muy mal, mal, mal, atención, NO HAY EMPLEADOS BILINGÜES, Yo tuve un contrato de 2 años en Uhual Woodside y los pago cada mes era un problema cuando yo llamaba, porque no hay empleados bilingüe, I don’t recommend this U-Haul storage thank you

Rating:

4.0

Very helpful and pleasant.

Rating:

5.0

Had a good experience because Linda was very professional. She provided thorough and detailed explanation of all info I need to know. She is very client oriented & this factor makes a big difference.

Rating:

5.0

The personnel who assisted me was helpful And friendly. I came in less than an hour before closing and she did not express any displeasure with helping me.

Rating:

1.0

the only con that I have is the expense. Too expensive !!

Rating:

5.0

Thank you for a great costumer service.

Rating:

4.0

Thank you!

Rating:

5.0

Great place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesome

Rating:

5.0

very good value

Rating:

1.0

The manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feel

Rating:

3.0

Terrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave— no prorating for prepaid month

Rating:

5.0

I had the storage for almost 10 years, never a problem, always clean and well lighted.

Rating:

5.0

My experience with uhaul storage facility was great. I had no problems.

Rating:

5.0

The space was clean and the staff was very helpful and friendly.

Rating:

5.0

Iv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was great

Rating:

5.0

Amazing staff. Very helpful

Rating:

5.0

Helpful and kind people. Made everything easy.

Rating:

4.0

Attendants were nice and helpful.

Rating:

5.0

Linda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!

Rating:

5.0

Everything is perfect thank you

Rating:

5.0

Thanks

Rating:

5.0

Fast Easy Profecional

Rating:

5.0

Very professional and efficient!

Rating:

5.0

Used this storage for 12 years and never had an issue. Everything was great

Rating:

1.0

This facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.

Rating:

5.0

Easy and convenient, staff was very attentive and everything went smoothly. Highly recommend!

Rating:

5.0

Very good

Rating:

4.0

Everyone was very helpful and kind.

Rating:

5.0

Staff were really helpful

Rating:

5.0

Everyone so professional

Rating:

1.0

They should put. A better manager

Rating:

5.0

the Manager Nas she was a wonderful person thanks for your help

Rating:

5.0

Customer for 12 years great place

Rating:

5.0

No words can explain how great everyone was. Especially Ashley and the manager Nas.

Rating:

1.0

I waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.

Rating:

5.0

Extremely helpful and friendly.

Rating:

5.0

They are excellent person, l’m very happy now with you guys. Thank you so much

Rating:

4.0

thank you uys

Rating:

5.0

Everything is good, only comments I have is about the rates of storage room, it's bit high.

Rating:

5.0

Koren was extremely helpful and professional.

Rating:

5.0

Very satisfied with the service and staff.

Rating:

5.0

great

Rating:

4.0

Thanks again for the friendly service and professionalism

Rating:

5.0

The facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.

Rating:

5.0

Of ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care of

Rating:

5.0

We have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .

Rating:

4.0

Very clean. Well lit. Just wished self service hours to storage were longer.

Rating:

5.0

Manager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.

Rating:

4.0

Thank u!!

Rating:

5.0

Too expensive

Rating:

5.0

I always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.

Rating:

5.0

We needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.

Rating:

5.0

Staff was sweet and helpful.

Rating:

5.0

I’ve been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! Thanks

Rating:

4.0

Good

Rating:

1.0

Bad service the manager she bad

Rating:

1.0

4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing do

Rating:

5.0

Manager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!

Rating:

5.0

Great service

Rating:

5.0

Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!

Rating:

5.0

Thank you!

Rating:

5.0

I was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!

Rating:

5.0

Great job the customer service front desk is very welcome and nice

Rating:

4.0

None

Rating:

4.0

No public transportation near by.... had to order taxis back and forth after 65 St. R train.

Rating:

5.0

na

Rating:

5.0

Professionally run, but long wait due to numerous customers.

Rating:

5.0

None

Rating:

5.0

I spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.

Rating:

1.0

Christa & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanks

Rating:

5.0

I plan on coming back soon to utilize the space, location is convenient for any borough in NYC.

Rating:

1.0

Worst place

Rating:

3.0

The people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.

Rating:

5.0

Has is very friendly and positive, really good at problem-solving.

Rating:

3.0

The attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagain

Rating:

5.0

Excellent staff had no issues in getting and unloading my U-Box that had been delivered from California.

Rating:

5.0

My belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. Thank you!

Rating:

5.0

Never a problem. I would recommend to anyone

Rating:

5.0

Had my storage there for more than 2 years and would say it was one of the best storage places.

Rating:

1.0

A/C wasn’t working when moving out in what was supposed to be a climate controlled unit. Can’t imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.

Rating:

5.0

An overall great experience that helped us with out move and did not add any additional stress!

Rating:

4.0

Great, friendly staff

Rating:

5.0

I would have happily continued to rent my unit but the last $10 increase made the $75 a month tag on a 5' by 5' space not worth it.

Rating:

5.0

Despite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!

Rating:

5.0

Thank you for all of your help!

Rating:

5.0

The staff was very organized and called me the day before the delivery to confirm when our movers were picking up the boxes and everything went very smoothly.

Rating:

5.0

It's been real, Uhaul, thanks again! Will you your services for a truck in a few months.

Rating:

1.0

Truck was not at the facility for pick up. I had to spend more money to call an uber to bring me to another facility. For both moves, there was no dolly in truck after I reserved it. Bad experience.

Rating:

5.0

Thanks to U-Haul I am very happy with your services

Rating:

4.0

The reason I have vacated the storage unit is because I recently moved to Brooklyn and also the recent increase to monthly rent. Cubesmart offered a lower rate than U-Haul in Brooklyn.

Rating:

1.0

Thank you mrs Jessica Roman

Rating:

5.0

At the service desk, Akeem Kelly was very helpful and pleasant. He made a chore like moving a little easier with his efficient and cheerful manner.

Rating:

5.0

Did the job

Rating:

4.0

I did not visit the facility, but I did however notice that my movers received the u box on the trailer backwards.

Rating:

5.0

The people at the location were super nice and helpful.

Rating:

5.0

Wonderful Staff and quick service all around.

Rating:

4.0

Everything was great and pleasure work with the people who work there.Only one thing maybe need to work on.Have to wait longer time at the desk to buy something or do some paper work.

Rating:

5.0

Storage unit that does the job

Rating:

5.0

Excellent, very clean, friendly staff and accessible.