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Clara W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Woodside
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very clean facility, always friendly and helpful staff, offering 24hr access availability was very flexible and nice to have. One thing to improve would be having restroom well stocked with necessary supplies, as it was very often lacking hand soap, towels and toilet paper.
MANUELA M | Overall ExperienceThe U-Haul was not clean. The products in the back were used and not rezip tied. The passenger door did not shut properly. We received the U-Haul with a nearly empty tank. During the check-in process, we were required to add a third contact for no reason as a point of validation. We also were moved to a mobile pick up but was still required to check in at the desk to pick up the keys despite being told we could pick the U-Haul up at any time. Why change our reservation and then have the app claim we do not have equipment assigned to us? Makes no sense.
Ashley Vi prepaid for a transport and 20 ft truck one way to tampa, come to find out the transport can not be a one way, i go to another location just o be told the same, uhaul then sends me a message that the location i am at is also only a one way, i missed my travel time and was delayed going to tampa, worst moving experience ever, will never use u haul again
MANUEL TMake sure the trucks soon to be picked up are not so locked in behind other trucks and in awkward positions that make it difficult to take photos of initial conditions. The truck also had a serious issue with the brake; when I’d press down on it, the truck would continue to move forward, which is a major liability issue.
Vincent DI full up the gas and still they charge without any check up. Later on they give me discount waste my fifteen minutes l was tired I no have good experience
TARIQ MThis is the second time I used U-Box, and it was significantly better than the last time. I appreciated receiving updates via email on when the box arrived at the storage area in New York, when it was being shipped to Rochester, and when it arrived in Rochester. The moving companies recommended by U-Haul were on time, organized, and very professional. I will use this service again.
Xiomara BTuve fue un leve problema en cuanto a la comunicación por el idioma en Español, pero en general la atención fue muy buena!!
Herney ATruck drop off was extremely quick, the staff were very friendly and helpful. We accidentally left something very important in the truck and they were very helpful in ensuring the item was found and held until we could pick it up. I am very appreciative of the staff at the Woodside U-Haul.
LORA SIt’s always excellent!
K MWe used “Moving Along” to help us move today. Stanley & his guys did an amazing job!! Stanley communicated from the beginning to the end of our move what to expect, when they would arrive & how long he expected the job to take. They called the day before to give us a two hour arrival window & then called the morning of to tell us they had arrived & we’re waiting for us on the street. He made a recommendation to bring a truck, along with one pod, since parking is so difficult in downtown NY, load the truck & take it back to the second pod. They showed up with one pod. Completely packed it & then loaded the truck with the balance of the items. They then took that to the second pod to pack it. They sent me pictures of the first & second pods packed, the pods numbers & when they finished. I couldn’t say more about how pleased my daughter & I were with their help & efficiency. I live out of state & was not there so appreciated the calls, texts & photos. Stanley’s guys were patient with my daughter while she rushed to finish packing & helped her when needed. She had to work up until the move so time was short. Her one bedroom apartment was unloaded in under two hours. They were very quick, careful & very efficient. I would use them again & have to problem recommending them to anyone in the NY area. As far as did our stuff arrive safely & without damage, we won’t know until it travels cross country after being stored for 1.5 months. This is our first time trying the U-Haul pods.
Lynn WEasy return and friendly staff.
Malcolm FYou can advise if you are getting a wooden container or a metal container.
TYRONE REmployees at this place are super helpful, curious and professional. Whole rental thing went flawlessly. Thank you
DARIUSZ JThey did not explain verbally what the contract resigning we just signed and laid WV end up paying $500 for one and a half day going to Albany. I think this is ridiculous. I know you signed the contract but we didn’t have time to read we just signed and they never tell us verbally how many miles we can make it
Samir DI was given a price before taking the rental and then charged a different price after drop off
Kevin DExcellent
Arlen LThe truck rental check in attendant was friendly and efficient.
THOMAS KYou guys were great throughout the entire process.
SCARLETT MExcellent personal
Maria D | Overall ExperienceNo complaints at all
WILLIE LBest service ever . The staff and people are so friendly and love working for the company U HAUL . Best location, thank you guys
FABIANPATRICIO LThe computer system malfunctioned badly, forcing your representative to resort to pen and paper to do my rental (this took a good half hour). After I returned the van (on time), it was apparently not logged back into the system, as I received a call the following day asking where the van was. I told them that I had returned it, and they went out and found it on the lot (fortunately for me—I thought I might be accused of having stolen it). You’ve GOT to improve your IT systems.
Gary HAmazing !
KEYSHLA TI strongly suggest U-Haul does much more marketing aimed at parents of college students & those students. I found the service at both the New Haven facility & NYC at LaGuardia were well run with complete services. I do wish we’d known about the full complement of U-Haul services before our family started the college years a decade ago
MARIA M | Online Move InCheck out time takes too long
Maria Agot me on road quickly very good service
JOHN SGreat communication throughout. Texted me yo say to expect a live call from a specific number so I knew it wasn’t spam. Very efficient
Steve MI’ve sorted my belongings there for many years. Thank you so much for taking care of everything so well.
JONATHAN C | Overall ExperienceThank you so much, ease of move was fantastic!
JEREMY LFriendly staff that quickly expedites your rental process
RICARDO SGreat service! Great staff! Shout out to Charlotte! Thank you!
elizabeth aTodo excelente 👍👍
Jose M | First ImpressionsThis location was very unhelpful. I was on my way to pick up my truck, but was called at the last minute and told that the truck I had rented, was unavailable. I was unable to secure the 15 foot truck that I was guaranteed. The truck was late due to a previous user, however, this location was unable to provide another sufficient truck or give me an estimate as to when the truck would be available. I ended up renting a smaller truck because I was desperate. However, the truck was too small to meet my needs. I ended up having to do two trips to the storage unit because the truck was too small. This increased my mileage and I had to add an extra day because I ran out of time. The experience was a nightmare. I’ll be calling corporate to complain.
SHARON SThank you
HERNAN CI was charged refueling cost when I refilled myself before returning the truck abaurd. Will choose a different rental next time
David RThe young lady Wendy E at the BQE Queens NY location knew what she was talking about. Great personality and friendly, made sure she answered every single question I had and did it all with a smile. She helped me with a storage unit and showed me sample sizes. Wendy also got me a truck for the moving process. I can’t express what a wonderful experience it was. A lot of times with big companies they end up hiring under par staff or less than helpful. U-Haul made a good choice with hiring Wendy E. I appreciate all the help.
Theodore P | First ImpressionsMe cayeron muy bien los que trabajaban ahi😸
suarez a | First ImpressionsGreat service
MARK LGreat customer service in the front.
Mario B | Online Move InHad 1 blip in system on your end whereby the time of pickup for the container was not correct on your end. I verified and confirmed it 3 times with u haul and on the nite before move… got an email confirming a completely different time. We had already reserved elevator morning slot with building and use of that elevator and pick up with driver. The U haul switched everything to a different time for driver and us and I had to scramble the morning of move to get back to what we wanted and confirmed. Please have ALL your customer service reps confirm time!! Always!!!
denise cAlthough the rental rates appear reasonable the kilometric stack of add on charges and fees included for every breath you take is truly staggering! It is like if you rented a limousine. Horrible.
MODESTO FEverything went smooth
Richard M | First ImpressionsCounter person looked like he hated being there. Equipment had broken and frayed straps.
CARMINE JContinue the same way : Car available on time Great rates, Clean car. Thanks
Alan BUhaul obrigado pela experiência que tive com vocês. Vocês são de mais
TIAGO DI returned gas more than i got 3/8 since started but i got charged $47 more because they said i didnt take picture and not showed on the system. I suppose to charge around $87 but they charged me $140 with out telling me nothing what wrong with it. They robed me seem cheating without telling customer before they charge more money on the bill. I figured it out myself then go back to them and showed all prooved of pictures for the gas before and after pick up car. So i got refunded money back. Cheating without telling customer is not good. No manner.
Nonlapan TA little more help with finding the vehicle.
Brian OYou should have two lines one for mobile check in and one for in store check in. One line for all creates confusion for the staff and customers .
jaryd vKeep up the good work
MARK BI rented the van but is NO air in the tires. I was forced to go out of my way to find gas station to put air in tires.
DERRICKVIJAY MProfessional, easy drop off.
Ryan SWhile the pickup and drop-off were smooth and the equipment was clean and worked well, the tank was not full when I picked it up. I was only going a few miles, so it was not an issue until I was charged for the amount of fuel that would bring it to a full tank. I emailed customer service, so hoping this will easily be resolved since they can see the mileage I used and understand it would not have amounted to that much gas.
Colleen MHad to go inside and ask an employee for the barcode to scan to confirm my location.
Ryan MGood
DAVID LThe staff at this location were not friendly and were giving me mixed messages about the return.
MICHAEL GGood service
FRANCISCO PI was requesting a Ford BE instead of a GMC I was told by the rep the will have to pulled out from the back , after almost leaving I physically see 2 BE parked in the front line I took a picture and then went to the front desk to ask for the key, after returning the truck I was charged a gas fee I took a picture and am waiting for a response, overall poor service
Emily PThey chargedme for gas but i only used 7 m y i add 2 gallons of gas i think you be enough
TRANCITO FGood service, but the liquid they put on the floor of the car made me slip and hit the slippery floor in the vehicle.
Myriam JEverything was fine, i've never had an issue in the years ihjave rented with u-haul..
GONZALOENRIQUE Mthe lady who help me was fantastic. sorry i did not get her name. but extremely polite and knowledgeable
GEORGE PUpon arrival i was greeted by a young lady from Grenada, warm smile, awesome customer service & she had me on my way promptly, she is due for a promotion & she should be teaching your future staff members on proper customer service, impressive, i will definitely be going there again
SEAD SBest place in Woodside ny
GABRIEL FHonestly, renting the vehicle was a lot easier than expected. I thought it was going to be a hassle but nope. I was in the vehicle in about 10 min.
Pablo HGood
SELVIN VBut there’s a person that parked the truck was really rude
Fabio DWENDY IS THE BEST! SO HELPFULL AND NICE.
Michael H | Overall ExperienceNot much from what I’ve seen. The counter staff in the morning and the afternoon were all very helpful and accommodating with me, a first time customer. Their assistance and suggestions made the entire process seamless.
VINCENT Every expensive try to make car rental cheaper
FRANKLIN OHelp the customers check out there rental
Steven AThe agent should notify clients about the insurance as a heads up. They charged me $30 for no reason.
MOHAMMAD AExtremely nice people, courteous helphul
DOMENICA MMe gustaría que usaran rampas no escalera para los almacenes de arriba es comprimido subir todo cargándolo sin el carruchas
Kelbys V | First ImpressionsThe elevator AND sliding doors broke several times during the month. At points when I needed access. Huge inconvenience. Would never even consider renting from this location again.
Ryan W | Overall ExperiencePeople should be more attentive and instructional to new customers to show the truck. Answer the phone calls when customers are in the store cheki g the truck cause one of them could need your help and by not answering the call you are refusing to help curstomer in need.
DIANA PCustomer service was not the best at this location, person at the desk was not attentive, was helping 2 customer at the same time. Didn’t like the experience.
Prisila BJust the check in is a little bit hard to do
Luis FSe me perdió una caja con objetos valiosos hablé con la oficina la manager llame he escojo Miles de cosas ya pase un reporte policial y esta es la hora no me responden no es nada seguro la verdad por qué me entregaron un candado Sagunto nuevo con dos llaves y una si era del candado la otra no eso quiere decir que se quedaron con una llave y me robaron y ahora quien me responde
princesa D | Overall ExperienceThe person who checked me in wanted to force me to do everything myself on my phone when someone is in person just help, cause of this I was NEVER offered 1 st month free by her and never was able to move into my unit successfully until I went back for help then the person who check me out and extended my vehicle WAS very helpful and got me my first month free and did her job well
DIVA G | First ImpressionsBut in these economic times one must decline any more expenses Thank You
Lionel T | Overall ExperienceU haul will tax you till you have no conditions of paying your rental storage and will sell all your belongings.
Andrew K | Overall ExperienceStaff isn’t helpful and very rude.
Brooke M | First ImpressionsGreat service as always Thank you
sandra r | First ImpressionsWish i knew my locker was 6 feet high needing a moveable stairway to access would have impacted my decision
Brian N | Online Move InEveryone was very much listening, helpful.
Marianna G | Overall ExperienceGaining access should be made easier. Two puch code panels should be made to one.
Galina P | Overall ExperienceStaff were not always super helpful. And even when I would disarm the unit I would still have the alarm go off which was annoying.
Norman H | Overall ExperienceThe online moving process camera asked for a Selfie photo. It took multiple photos to complete. If there is an option for a front facing camera it would work more efficiently.
NOEL J | Online Move InExcelente servicio
Jose J | First ImpressionsMany staff members were polite and extremely helpful during my initial arrival in August and through all communication. On my arrival a young black man greeted us and helped us. Every encounter with him has been outstanding. Your staff need basic customer service training. If someone is talking to a customer by telephone and the line is forming, they should acknowledge the customer waiting on the line. There are no clear instructions for the line. So you can assume that there is one line and await until the staff is available. The counter was staffed by a woman on the phone awith a customer nd a young man helping a a customer at the counter. I stood to wait for either the woman to finish on the phone or the young man to finish with the client. I asked the woman on the phone, if it would be possible to ask her a quick question. She responded that she was talking to a customer. A customer came in with packages and walked over to the young man with the client at the counter. The employee spoke with customer and did not ask him to wait in line until he finished with the current customer. When the young man finshed with his customer, the customer behind me went up to him. I approached the customer and told him I was next. The customer told he that I was waiting for the woman. It became unpleasant. You should have clear instructions for lines. Staff should treat customers consistently. All I wanted to do was drop off my lock and the card. I waited over 30 minutes while the movers I was paying waited for me to arrive at my home. The previous encounter when storing my items were excellent. The departure was not.. Hope you can use this feedback.
Marilyn A | Overall ExperienceWhile moving in and out, the sliding doors close and you have to enter the code every time, which is kind of a pain. Like you leave the facility to the truck, unload in 3 minutes and then have to enter the code again. The storage rooms also seemed a bit dark. I would say the place is super clean and the staff is very nice and friendly. Although the price is very high. Thank you
Christopher J | Overall ExperienceLIKE FAMILY
Raul C | Overall ExperienceGreat customer service
Brunet J | First ImpressionsCandise + Team were SUPER helpful while I used this facility. Every member on their team worked with me to try and find moving solutions, were both kind + friendly, and were eager to help at the drop of a hat. Will definitely recommend to friends + colleagues in the future.
Amelia R | Overall ExperienceThe rates were somewhat high for me. That was the only drawback.
Michael E | Overall ExperiencePlease Note,the customer service at this location is Excellent. Inside the office and outside.
LESLIE R | Overall ExperienceShayanne was very helpful on my visit was, was able to answer all my question. All the staff was very nice and helpful.
Yeraldin E | First ImpressionsI want to give a special shout out to the staff, which was unfailingly helpful. The one sore point is that sometimes when I tried to call, I would be automatically redirected to the national uhaul line, which was never helpful. Either my question was specific to that location or the call would just be dropped. But whenever I actually spoke to anyone on site they were wonderful.
Samuel P | Overall ExperienceExcellent service
Juan R | Overall ExperienceTo be honest, your after hour return the van was not explain, your extra fees were not told upfront. The entrance looked different from the morning to the evening. The facility had lots of garbage at the entrance. Going there after hours was not a great. It wasn’t easier and it appeared different. If you are running a24/7 business you should have staff working those hours too. Other than that it seems like a better option than other storage facility.
EVELYN C | First ImpressionsGreat customer service. I know the heatwave has not helped but they were extremely helpful as we were a bit stressed about our move.
Susan K | First ImpressionsCLEAN restrooms! Thank You.
samuel w | Overall ExperienceThe only thing is i hope you install lifter going to level 2. So that anything heavy is easy to move. Overall excellent. Thank you
MA L | Online Move InI was very happy with everything. Great Job!
Jay S | Overall ExperienceContinue doing a great work and you'll continue via number one storage around the world.
KELVIN G | First ImpressionsThanks 🙏
NAHED K | First ImpressionsWe had a good experience renting this storage unit. This was the first time we are renting a storage unit. Very good experience and easy to use and very convenient. Clean well lit, and the staff members helpful and friendly.
Bader O | Overall ExperienceI was sorting out my stuff around 12 noon, and the lights from my isle keeps onturning off, i need to go to the sensor alot of times to keep it back on,i called on the staff and said they’ll check on it but no one came, so i didn’t bother to call back, i hope it will be addressed soon when i come back , it’s on isle 1600. Thanks
Adrian A | First ImpressionsThank You U-Haul
Hilary J | Overall ExperienceTerrible experience. What a disappointment and stress I went through with you. I don’t recommend at all. Worst experience ever.
Kirsilyn S | Online Move InHenry was super helpful as was the guy, who opened the office today, was also amazing. I totally recommend the U Haul storage bin Woodside.
Michael M | First ImpressionsI’m not too happy about my storage not being able to close. It was super frustrating and exhausting that I had to bring everything out the car go all the way down to my storage which was pretty far ( I’m not complaining about that ) but it’s just the back and forth and to see the door not close was super upsetting .
Dayonna C | First ImpressionsNa
fabiola f | Overall ExperienceThe thing i didn't like the storage is, i been with uhaul storage since 2012 i never had any bonus like one free month and they treated me as a new customer Always been in queue with a regular clients daily basis. You supposed to do one tiller helping only the storage clients. I just suggest it.
GRAOUI A | Overall ExperienceTO THE PERSON IN THE STORE WHO OPENED MY ACCOUNT- THANK YOU
Sonia R | Overall Experiencei was unimpressed with how the storage room here was very tight. In another storage facility i was rented had plenty of ceiling height. Here however the roof was very low and plenty of dirt not dust , fell from the floor above. Also within only a few months after starting to rent the storage room, the rent was raised which i was displeased with. If that was mentioned beforehand i would have done more storage shopping.
josimar i | Overall ExperienceI visited my storage unit on Wednesday, May 1st to review my items to plan for my move scheduled for Saturday, May 11. Everything looked fine and in order. I return on Saturday, May 11 to notice there were some “water stains” on my tv and a piece of furniture. I looked up to see if there was a pipe above or perhaps condensation from any mechanicals above - nothing. Then I found a clear plastic cup half way on its side on top of one of my boxes, with yellow fluid - URINE. Someone urinated in a cup and placed or threw it atop of the storage unit. The top of the storage unit does not have a flat full coverage roof, it has a grate that can fit the size of a plastic cup, apparently. My storage unit rental was cancelled before I could formally cancel it on the website the very next day, so clearly staff is monitoring activity of who is coming and going, entering points of the unit but cannot monitor someone who urinated in public and disposed of it within someone else’s storage unit. Deeply disappointed.
ANNMARIE D | Overall ExperienceAll the star ⭐️ staffs were Beautiful!!🤩
tabitha C | First ImpressionsI’m very satisfied with the service I got from all the staff for the past. 2 years and 7 months.
Sahara C | Overall ExperienceSomewhat annoying to get into facility with access code. Door closed quickly as I was trying to unload from my van.
Norman H | Online Move InThe facility was clean but many of my articles on storage had a crusty white powder buildup on them from toward the back of the unit, not sure what it may be, perhaps a soap solution build-up from mopping? Looks like it came from somewhere above my unit. There remained the build-up on the floor of the unit in the back.
STEVEN B | Overall ExperienceI WILL MISS STORING MY THINGS THERE, THANK YOU VERY MUCH 👍👍👍👍👍
OMAR E | Overall ExperiencePerfect everything was very good.
Walter P | Overall ExperienceCandise Lendore runs a a clean and customer friendly operation. She is in complete charge and is highly professional. I will highly recommend her facility to friends and associates and urge them to contact her for any storage needs Lee Manka Unit 1061 for 6 years
Lee M | First ImpressionsFlexible, patient, and overall friendly experience. I am appreciative. Thank you again.
CHANTELE Q | Overall ExperienceI was very pleased with the service and helpfulness that the staff and employees rendered to me. They made sure to ask me was there anything else that I needed. That shows true Professionalism and courtesy that U HAUL offers. Good job and thank you for show me you care.⭐️⭐️⭐️⭐️⭐️
AMOS P | First ImpressionsBuilding mgr. projected unwarranted ratchetness. Thumbs down for elite conduct and professionalism.
monique j | Overall ExperienceHad our storage with you for many many years. Always great service. If I wasn’t retiring I’d certainly still keep it with you. Appreciate all of your help over the years
IRA Z | Overall ExperienceMary or Meriem is the best help she’s amazing
Redhouane F | First ImpressionsOMG it’s super clean!, convenient, but I have to travel overseas have to do some moving. I’m sure I’m gonna use this facility again when I’m back. Thanks :)
NAPHAT K | Overall ExperienceWorkers and the managers are very helpful most of the workers in the afternoon very professional and friendly They help you all the way to rent a truck and even to get a storage .
Alfonso V | Overall ExperienceThanks.
Halit D | First ImpressionsExactly what I needed from price to service.
DARRYL D | First ImpressionsALL THE BEST
Raul C | First ImpressionsGiovanni was very helpful and the whole staff was extremely accommodating and instructive. Great experience
Michael E | First ImpressionsBuen día lo único malo q vi fue agua con un holor fea y blanca
Jimmy P | Overall ExperienceShayane was very helpful closing out my account. He accompanied me to the storage unt to ensure the place was emptied and clean. The close out process took all of five minutes. Excellent customer service! I would highly recommend your facility.
Vivian L | Overall ExperienceThe hours of access are extended. (10pm) You offer a dumpster (for a fee). You offer community recycle Move in process was fairly easy and integrated fairly well with vehicle return. (I didn’t have to return the vehicle to a different location).
MARK G | Online Move InThad best storage in queens
Georgia D | Overall ExperienceGood
Mateo V | Online Move InThanks to U-Haul very friendly staff.
prakashchandra s | Online Move InI had no problem at all with this storage,everything was okay.
Jose R | Overall ExperienceAfter 7pm the light on my unit area keeps turning off every 15 minutes and I have to walk all the way to the middle of the long isle in the dark to get it to turn on! U-Haul should have a sensor at the end of the isle especially that the fire exit is there! The unit number is 2651. Move in date was 8/21/22
Joseph L | Overall ExperienceStaff was not helpful. For full 4 years nobody could figure out and help why opening my storage unit door triggers the alarm, even when I am fully checked in. My storage unit was regularly polluted with debris from next door unit, including having everything covered in cement dust. This was the last straw. To top this, when I moved out, my credit card was charged even after notifying front office and being assured that no further charges will be incurred. I was never able to get in touch with anyone in the woodside office, instead being always router to customer service in a central office, where they were not able to help. Terrible business and management!
Milena M | Overall ExperienceEvery 6 months or so my monthly rate goes up. That’s the only thing I didn’t like with UHaul that’s why I left.
YOLANDA P | Overall ExperienceThe best
Raul C | First ImpressionsIf there were more ground level units
ANDREW F | Online Move InThe past years of having my furniture stored securely at this U-Haul facility was comforting to know it was always under expert care. I appreciate very much those years of piece-of-mind! Thank you! Stephanie F.
Stephanie F | Overall ExperienceThe girl was great promote her
Redhouane F | First ImpressionsThank you guys for be there and taking care of our stuff so far I be have great service
jesus h | Online Move InI got asked 12 times by text to review you. This is borderline harassment...
Tomi L | Overall ExperienceMy experience was great! The staff was very professional and very helpful and friendly! The staff gave me stour and it was very easy to remember where my unit was. My unit was very clean. I was very pleased thank you so much!
MILLYD M | First ImpressionsAs always everything is good
Claudio P | Overall ExperienceA+++ Storage location. Trailer rental helped and got me a free month of storage. Worked well, moved out just before the end of the month and saved a few bucks. Thank you.
Jhonneri M | Overall ExperienceFront desk staff was rude. Limited parking.
Dmitriy R | Online Move InAlready reserved the truck ahead of time but the paper process, finding truck, keys, doley, took around 30 minutes. This happens every time to get the truck. If all my details are with you, just to get the truck shouldn’t take that long. The process of the system is long although the customer service rep was doing her best. I wish Uhaul could cut some of the corners for the loyal customers instead of waisting unnecessary time waiting. And I don’t see the point of advance booking also if you have to go over the process again.
Sonam T | Overall ExperienceThe map and schematics of the facility is highly confusing and difficult to read. The system makes no sense and numbers do not flow consistently. I recommend overhaul and redo of that treasure hunt of a grid.
Eduardo M | Online Move InDuring move-in I was promised a free lock in my unit, but had to put my own lock until the office was open. That experience was confusing and communicated expectations did not line up with the reality & made move-in more complicated than needed.
Sasha V | Overall ExperienceStaff was very helpful and knowledgeable. I greatly appreciated the help.
CARLOSR T | First ImpressionsMy Overall Experiences here is always enjoyable, All staffs are friendly and compassionate. Keep up the good work everyone 🙏
Tenzin C | Overall ExperienceStaff was combative and unhelpful. Asking simple questions was a bother. Very unprofessional.
ERICK S | Overall ExperienceThe staff at the woodside storage location is excellent
Alexander H | Online Move InExcellent of everything
Diab R | Overall ExperienceCharged me for a month when I was only in the unit an extra day. Apparently it’s “in the contract” to NOT pro-rate. So beware. The facility is fine though.
David T | Overall ExperienceAll good
Nycalos L | First ImpressionsGreat customer service. Supervisor is extremely helpful and the staff always made sure to answer and assist with all issues if any. I will definitely refer friends and family and if needed would store my belongings here again with a peace of mind. Thanks guys!!
JOSLYN V | Overall ExperienceMy first time using a storage and I highly recommend this specific unit. The staff is very friendly and most of all helpful. 10/10
Joselyn G | Overall ExperienceThe uhaul experience would be excellent if it wasn’t for the registration process through the mobile phone and providing two alternate contacts.
Vincent L | First ImpressionsThanks to Dustin for helping me find the perfect storage space for my belongings. Aside from his professionalism he was extremely patient and even went out his way to help me organize so that I can get the most out of the storage space. Dustin has proved the best customer experience thus far I would definitely recommend uhaul to anyone because of him.
adam m | Overall ExperiencePro-- Woodside staff has been awesome. Very little confusion. Mechanic isnt versed in daily operations (he's the mechanic not the sales team), when interacting with clients he should simply reply "sorry i work in fleet repair only, if you head inside someone will gladly assist you." Overall 5 stars Cons--- corporate sales sucks. Phones don't work, nobody contacts you after setting up account online. Have lost 2-3hrs trying to setup corporate account to pay for storage and weekly truck rentals.
Robert A | First ImpressionsExcellent service, facility very clean
Nghe T | Overall ExperienceI want to give a huge thanks to Dustin! He went above and beyond to ensure that my wife and I were moving in to the best space for our belongings. Although our first choice wasn’t available he still managed to get us the best and most accessible space. This man needs to be employee of the year!
adam m | First ImpressionsThe customer service was very helpful with accommodating a confusing moving experience. The free month of storage with uhaul rental is why I keep returning to uhaul and the staff are incredibly helpful at this location when understanding and clear in what they can and can’t do.
JACOB R | Overall ExperienceMaria (BQE) location was so helpful, polite, and friendly. She went out of her way to help accommodate me. Thank you
APRILL A | Overall ExperienceVery satisfied. Good job guys, thank you for keeping my stuff safe and secure !
Shella M | Overall ExperienceGood location
RUSSELL M | Overall ExperienceI lost my daughter’s memorabilia from when she was born because these employees failed to communicate amongst one another. I was told by one employee one thing, and when I went to go handle that one thing, I was told by another employee that it was more than what I was told by the other. And because of this, I couldn’t handle the situation. Horrible experience because it makes you feel helpless knowing there’s nothing I could have did because of an employee error.
Ambar C | Overall ExperienceThank you for the services happy customer!!
Angelo B | First ImpressionsUHaul es el mejor storage que hay
EDUARDO G | Overall ExperienceSiempre uso UHaul porque todo es excelente
EDUARDO G | First ImpressionsGreat location!
Joshua S | Overall ExperienceLa persona que me atendió para alquilar el tráiler cuando fui a retirar las cosas en el stores, fue muy grosera no me quería atender porque yo no hablaba inglés, se ponía de mal genio porque no le entendía y tiraba las cosas, la empleada se llama Jazmín, había otra persona que si hablaba español y no decía nada hasta después de un buen rato nos atendió pero de mala gana. Personas como ellas no deberían estar en tan prestigiosa empresa , lastima , así no podría recomendarla.
Freddy P | Overall ExperienceBuen servicio, seria bueno tener más personal que hable español.
Freddy P | Online Move InThe location is somewhat difficult to reach, but otherwise very nice facility and staff always helpful
Greg M | Overall ExperienceNice staff
Mohamed C | First ImpressionsThe mobile text communications said there would be a lock inside but there wasn’t. I am sure there is a way to fix this, like all the other questions and concerns I’ve had.
CHARYN G | Online Move InThe employees at U-Haul should get more training. They literally changed my reservation 3x without my consent and told me i had to pick up my u-box an hr away without notifying me. Multiple times and I wasted hours dealing with all sorts of nonsense. U-Haul is probably the worst run operation I’ve ever dealt with and it’s not even close
Nathan P | Overall ExperienceThe location is convenient, however, it’s location at tracks garbage from the service road which Is busy so the outside of the building is dirty and some of it blows into the main entrance making the appearance less desirable. Other than that it is average pricing and service.
Juan V | Overall ExperienceStaff in Woodside was great. Staff in Coolege Point, unfriendly, helpless and rude.
Aaron W | Overall ExperienceEm Big N único caminho para
Andrew K | First ImpressionsU-Haul moved my reserved pod storage units to Jamaica queens without telling me or emailing me anything…what a racket operation this is. That would have updended my move because I have to hire movers and reserve the elevator. U-Haul is terrible
Nathan P | First ImpressionsOnly complain I have that self storage facility is not accessible 24/7. Even 5am-12PM would be huge improvement. That's all, otherwise very positive experience with U-Haul Woodside.
Grzegorz G | Overall ExperienceThe staff was incredibly helpful with switching my storage to one that suited my needs. Also very pleasant and clear van pick up and drop off.
Myan M | Online Move InStaff talk among eac other while providing service to the client. I was going to because the attendant could not close the storage unit door correctly since you had to position it straight Before closing. This is how they rented storage to me. Very unprofessional. Please make sure I do my account is turned off to not collect payment automatically anymore. Thank you
Luz D | Overall ExperienceMs. Crawford, office worker and Andre, a worker in the return equipment area were very professional and courteous! It is great to know that some workers take pride in their jobs! Keep up the great work Ms. Crawford and Andre!
Donald F | Overall ExperienceNeeded help for other reasons. Everyone was amazing
Jeune G | Online Move InReserved a storage unit for a move from nc.to ny. Upon arrival I was told they no longer had it. Service at the customer desk was not good not inviting. They found it after 1 hr. of waiting. The facility was dirty. I requested no insurance on my stuff because they force me to have it. They said no flammables and you have people moving in flammables in front of everyone. You need to send a supervisor to this facility to see how it works. The people receiving the equipment were great. Very fast and helpful. Overall my great experience picking up the equipment made worthwhile after all.
Juan V | First ImpressionsSo far it has been a good experience overall. Thank you
Wilson R | First ImpressionsYour customer service phone service was being extremely difficult when i tried to register for the storage unit online. I'm moved from Virginia to NY and arrived to NY after office hours to be complete my registration in person. I had to pay my movers an extra $250 in the truck overnight because they wouldn't let me get my storage unit Sunday night. I learned it from the help of people at the facility in Woodside that I could've completed my registration online when the guy on the phone said that its impossible. This is not right to not give a customer the right amount of information
Shanza S | First ImpressionsThe worst experience I’ve ever had with a storage unit company.
Kelsey B | Overall ExperienceNice and clean
Nghe T | First ImpressionsEverything was good .
Walter P | Overall ExperiencePrior to keeping a storage unit with U-haul I was subject to petitory storage companies that would increase your rent every year taking advantage of the fact you'd probably not want to move out to another facility. U-haul however honored the rate I signed up with and did not increase my rent. Thank you for being fair! I will always keep U-haul in mind.
DAVID S | Overall ExperienceWas able to move in after the facility had closed for regular business hours which was extremely helpful. Unit was clean and easy to access. Will review state of stored items upon moving out, but otherwise facility appears clean and secure.
Alexandra O | Online Move InIn a great location
jose h | First ImpressionsMuy buen servicio de la recepción
Angel S | First ImpressionsI would have rated my experience excellent but there’s was a miscommunication with one of the managers and I felt he could have resolved the situation better.
Stanley L | Overall ExperienceI have to admit I went to the uhaul storage facility a little unprepared but the staff helped me figure out which unit would best fit my needs and even had an employee assist while waiting to go on her break. I ended up getting exactly what I needed there.
Andy M | Online Move InN/C
CLAUDIO P | Overall ExperienceGreat customer service!
KONSTANTINOS B | First ImpressionsEl personal excelente l
Susana D | First ImpressionsGood stuff.
MOHAMED I | First ImpressionsMuy buen servicios y precios muy cómodos, a comparación de otras entidades
JUAN S | First ImpressionsI would give "Excellent" if facility would be open 24h.
Grzegorz G | First ImpressionsI have been using uhual storage for over 4 years. I never had any issues with the company and the facility. They always communicated any updates with me as well as payment changes with my storage locker. Thank you Uhual!
Madison R | Overall ExperienceIt’s a nice story
Gloria G | First ImpressionsLate charges a little annoying.
ROBERT L | Overall ExperienceN/A
LEE J | Overall ExperienceGood friendly staff 👍👍
Kleaver S | Overall ExperienceWe have been to many UHAUL's and this was the best place ever to do business. Nate, was extremely helpful and the manager was also great. Staff actually smiled and seemed happy. Rare find at UHAUL today! We are coming from Long Island, and we have only had sub par experiences there.
edy k | First ImpressionsStaff was wonderful extremely helpful
Enrique V | First ImpressionsGood customer service..
Rinchen D | Overall ExperienceI have no real complaints, I just wish they had longer hours! I would recommend theme to someone! If they would have i would use them again!!!
Desiree J | Overall Experience😤😖👎 you suck👇💩💩💩!!!
Edward T | Overall ExperienceThank you for your service Your policy On payment rate It's ridiculous. You raise my rate 4 times and one year.
Glen B | Overall ExperienceThey didn't have what I needed so I took what they had . The truck I rented the mirror moved so it was useless the door didn't lock correctly and the truck shaked way to much passed 40 mph. Oh and it would be useful if they tell you if the truck has a ramp cause I wasted alot of time bringing the truck I rented cause it had no ramp .
ELBERT R | First ImpressionsThe alarm goes off every few minutes. It is ear-piercing and extremely annoying. Light goes off too often in the storage facilities. Besides that, everything else is fine.
Juan G | Overall ExperienceMUY.BUENO.TODO..GRACIAS.
Dixon H | Overall ExperienceThe staff member supporting me was friendly and helpful. I felt taken care of.
Nazeefa H | First ImpressionsI have had years of wonderful experience with UHaul. The staff were always sypportive. Always courteous and polite. I will recommend UHaul to anyone, anytime. Thank you for all the courtesies extended to me. It is greatly appreciated.
RUTH I | Overall ExperienceGreat customer service
Stanley L | First ImpressionsFriendly staff
Mohamed C | First ImpressionsI got in when I needed to. When I came back my stuff was still there. What more can you ask for.
Jerry J | Overall ExperienceI am not a business soni couldn't get access after 10pm that made things a little difficult while doing my move. Other than that the place is well run and maintained
Lance L | Overall ExperienceThe team at this Woodside facility were very nice and so helpful to us!
Margaret S | First ImpressionsMuy buen servicio gracias
Washington B | Overall ExperiencePrice was reasonable and very convenient
zhensheng z | Overall ExperienceThe store manager Naasiha Matthews was incredible from the moment I walked in. I am currently disabled and unable to carry anything due to my crutches and she was kind enough to help me pick out my moving boxes not to mention put them in the car. That right there blew me away. Her whole team were amazing all working as a team together as a unit. I always enjoy bringing my business to that exact Uhaul location.
FABRIZZIO B | First ImpressionsComonsiempre,exelente servicio, siempre que he nesecitado me han atendido con amabilidad.
Lourdes G | First ImpressionsMe encanta UHAUL! El personal que allí trabaja, los vehículos, los espacios para almacenamiento, la ubicación de la tienda ... todo!
Eduardo G | Overall Experience🙏 thank you so much to the staff they are both helpful and courteous
Ruby M | Overall ExperienceBest U-HAUL EVER!!!
DANIEL L | First ImpressionsMove out date was the august 17th 2021
NATALIA P | Overall ExperienceWe drove a 15-foot truck from Florida. The size online for the unit we rented did not fit the recommendation and we ended up having to get another unit to store the remaining items. We had a long process of moving into our unit as the loading dock that was closer to the unit was blocked and were told we should have waited until the end of the month as that is the time it would be clear. As stressful as our day was, this comment really did not help as we had to move when we had to move. There was a lot of trash around and we were worried we would get blamed for it even though it was there prior to our move. The girls at the front desk, however, were amazing and did the best they could to help us get a second unit and work with us on processes and procedures to save us some money.
ALEXANDRA A | Online Move InRoom size isn't as accurate as it should be, 5x7x6.9 said good for Queen size mattress, it ends up with mattress squeeze in there and and the gate won't close. I have to go with bigger size room, fortuney it's still available.
Bill L | Overall ExperienceThe only complaint I have that the customer parking was taken by Uhaul trucks. It made it very inconvenient..
HELEN M | Overall ExperienceThe manager is the best, thank you.
Joshua M | Overall ExperienceI love this facility. Always helpful. Staffs are great. Space is always cleaned even before the pandemic. Yes I love this place.
Sai C | First ImpressionsSize and description need more accurate, it saids the space good for Queen size mattress, actually door won't close with mattress in there plus make no sense to bring heavy stuff to the upper level storage.
Bill L | First ImpressionsEveryone here was very helpful and nice! This was my first time renting a storage unit. I reserved the unit online which was an easy process. Once I got to the unit I realized it was not going to be big enough and that it was an upper level unit. Since I had a couple heavy objects this was not going to be feasible. They were very understanding and helped me figure out what to do.
Anna T | Online Move InMuy buena la atención y la orientación todo limpio gracias good job
Omar P | Overall ExperienceGooof
Jose M | First ImpressionsThe only concern is that I spent 45 min in line since only one person was working. She did a very good job explaining everything tho. Maybe add one more person at the register in the morning.
Anya L | First ImpressionsExcelente servicio para mi porque me estaba mudando y tenía tantas cosas conmigo, esto fue de gran ayuda durante un mes completo pude almacenar mis pertenencias y adicional me dio tiempo para establecerme y conseguir un sitio donde vivir tranquilamente. Buena iluminación, limpio y agradable. Carros para transportar las cosas muy bueno
WINDER C | Overall ExperienceVery polite, helpful and friendly.
APRILL A | First ImpressionsThe crew that were onsite were very accommodating. I had to close out my account and empty my unit. All was smooth and I felt well taken care of all around. They smiled and had a great attitude throughout the experience. This is how it should be. I’ll always come back here..This made up for my last experience here which was disappointing. Thank you...
Chase G | Overall ExperienceService desk was attentive and professional. Helpful and informative. Thank you!
Rene G | Online Move InThe lady at the front is very rude and not helpful. While waiting in line, I heard her call customers “annoying” in front of other customers. I asked if she could show me a map or guide me to how I can get to my storage unit. She responded rudely and told me “I don’t know what to tell you honey, it’s the same way as before.”
JUAN D | Overall ExperienceGratidao he gentleman whom takes care of the trucks, Davida, handsomeness, frirndly, helpful, very nice, is worse to use the facility. He is the best of all. Skin and educated. Very nice. Thank you. You made our experience much better.
A. K | First ImpressionsNas was great
VICTOR G | First ImpressionsHelpful staff overall in every way possible. Nas the store manager went above and beyond to provide great customer service.
Amir W | Overall ExperienceIt was my Best experience in a storage facility in a long time. I give (Four) ⭐️⭐️⭐️😳
AMOS P | First ImpressionsLa atencion de customer service esta muy por debajo de esta gran corporacion, no atienden a los telefono y la atencion personal en oficina es de mal modo y mal explicados los servicios. En caso de una emergencia este servicio al cliente es un fraude, que lastma.
CARMENPATRICIA S | Overall ExperienceI had a great experience using uhal storage. The staff were super helpful and the facility was always clean.
Stephanie N | Overall ExperienceShe was amazing and also the place looks nice
Hansel M | Online Move InI will like to thanks all the great service during the years that I was using the service. What I liked more is the maintenance and the respect and organization of the team workers. Once again thanks for everything.
ANA L | Overall ExperienceThe staff is great.
Edward L | First ImpressionsClean facility, super understanding Managment, I highly recommend this company in both services, car rental and storage.
Marc a | Overall ExperienceI would like to thank Wendy for being so friendly and helpful. She not only helped us get an excellent storage unit (bottom floor instead the top one) but she provided us a phone number for a taxi service since we don’t have a car. I believe she went above and beyond and a raise in her wages is absolutely recommended!
Maria S | Overall ExperienceLovely place nice workers
mildred r | First ImpressionsThe staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent job
Itzhak F | First ImpressionsThe manager was very helpful he was very patient and understanding
Dadrian T | First ImpressionsSet storage ever.
Marc a | Overall ExperienceThe only issue I had was when I was a day late or so in payment, I was charged a late fee, which I was not aware of this fee. When I asked about the charge, I was told if I change my paying method to auto pay the charge will be waved! That never happended. I made several attempts and I got nowhere!!!! Please advise. David Luddy
David L | Overall ExperiencePeople inside weren't wearing masks.
IAN F | Online Move InI would recommend this storage to anyone.
Vida G | Overall ExperienceStorage and truck rental customer for many years. Can only state good things about this particular facility, reliable and safe trucks, always clean office area, hallways, and restrooms. Staff very nice, courteous, helpful, and knowledgeable about the business. Manager, Nas Matthews friendly and always willing to accommodate customer’s needs and concerns in any given situation. Used other u-Haul facilities in the past but this is by far my favorite. Kudos to Nas and her A-1 staff!
RONALD A | Overall ExperienceThis facility has the most profession and helpful staff. Please don't lose them!
miroslaw W | Overall ExperienceThe first 3 months were a little bumpy as i was transferred from one storage space to a smaller one.. In that transition there was one time i found a lock note for none payment which was incorrect and then another time my card was locked out for none payment and then another time i was charged late fee which again was in correct once the info was looked up.. All three times were handled by the manager Nas Matthew who was very professionally and fare as well as assured me the last time that I will not have my service interrupted again.. I was very satisfied with the outcome and for the rest of the time there i didn't have anymore problems.. Thanks for the professionalism. Jay
Jorge M | Overall ExperienceMe salió muy económico y cerca de mi casa muy buena la atención me gustó
Omar P | First ImpressionsNas Matthew was super helpful and made my day a lot easier !
Fabio R | First ImpressionsNas is doing a splendid job training her staff, so the service reflects the responsiveness at all levels and times of service.
Grace D | Overall ExperienceThe representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.
FREDERICK J | First ImpressionsFirst time renting a storage unit. Pretty good location. Clean.
Nicholas R | Online Move Ini had to cancel my storage, as my move got cancelled, but staff was excellent and answered questions 1, 2 and 3 from what I saw
bett g | Overall ExperienceThe lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.
David M | Online Move InThe sales associate .. Her name is Nas.. Was exceptionally helpful.. She went out of her way to help. Which means a lot. She’s definitely an asset to your team .. Thanks again Nas.. You are appreciated
Tishaun J | Overall ExperienceAll was well and convenient... always good! And reliable
Maria F | Overall ExperienceThe staff were very helpful. The manager was on site and very active and she was also very helpful.
Brett P | Online Move InThe customer rep that help me was extremely slow and didn’t have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.
JENNIFER L | First ImpressionsI was a customer for almost three years. Never face any problem. Every employee in this location is super nice. And store manager Mattews one of the super nice person i ever meet.
Pradip S | Overall ExperienceI am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.
CRAIG D | First ImpressionsUHAUL facility was great for the time we utilized the services. Fortunately, we were able to find an onsite location on the airport grounds and as a result, no longer needed said services. Since the beginning, nearly 4 months ago, the staff at this location (U-Haul Moving & Storage Of Woodside), specifically, Ms. Nas Mathews, has been an absolute gem to work with. I will definitely refer anyone in need of storage to not only sign with UHAUL, but to specifically use UHAUL of Woodside. I know if given the opportunity and need, I would!! Thank you all. Eric Ortiz - Branch Manager - LGA (Allied Universal)
Eric O | Overall ExperienceNas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there’s a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can’t get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick P
Nicholas P | First ImpressionsOverall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn’t even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.
Jorge C | First ImpressionsGracias
fabian o | Overall ExperienceVery quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?
Gina R | First ImpressionsGreat staff. Friendly and helpful!
STACI H | First ImpressionsI am still awaiting a call back from customer care and upper management. I spoke to the manager Naj over 2 months ago and she promised a callback the next day because of false promises regarding the product I would receive. She did not! I left dozens of messages and even came in again several times and still she did not call. Finally she called this past Mon. after I had spent literally hours on the phone trying to get customer care and escalate., offered no reason or apology for not fulfilling her promise to call back or adjust things and blaming me with a very rude and abrupt tone, interrupting me and talking over me. When I asked why she had not called back, she interrupted agaon and said rather dismissively "so you want me to escalate?! Ok I'm going to escalate it." I still have not heard from ANYONE. Michael Eisenberg 5163957644
Michael E | Overall Experiencethe facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers
Ivonne T | First ImpressionsTo hot in the storage area very nice staff, clean area
Nicole H | Overall ExperienceEveryone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional
Lucky G | First ImpressionsWonderful service! Wendy was very personable, knowledgeable and helpful!
ROBERTF M | First ImpressionsProfessional, knowledgeable staff. Facility is clean and secure. I was at this U-Haul facility for many years and never had an issue at all. I would highly recommend this facility to anyone seeking extra storage space.
JOHN G | Overall ExperienceI love this facility! After years of storage there, I had to move on, but I can honestly say this place was well worth every cent of rent over the years -- the place was always immaculate, the staff helpful, and the rent fair. BYE WONDERFUL STAFF! I WILL MISS YOU! STAY WELL & GOOD! xox
SURAN M | Overall ExperienceGracias
Jose A | First ImpressionsThe place has always been clean and the staff are friendly and professional. Thank you so much . The storage rent is worth every penny because of you guys!
bonifacio a | Overall ExperienceAll. The workers were very nice ms Linda ma Cindy All of them thank you
Urris R | Overall ExperienceThe manager on site there, Naashiha Matthews, was completely un professional and does not take her job serious. She got upset with me because I was making suggestions on to how to resolve an issue of mine, and said she just didn't wanna give me a truck. I guess maybe she felt she was looking incompetent. I was just trying to come up with a solution for a reservation that I paid for. I think I have a right to ask questions. She just didn't have any answers for them, so she got defensive, and then retaliated because she thought she could get away with it. She told her staff member to cancel my reservation right in front my face out of spite. She behaved completely classless. She has no business running a store.
ANTONIO M | Overall ExperienceCourteous staff. Helpful and gave me all the info on the facility I needed. Seamless and quick transaction.
KAREEMR C | First ImpressionsThe hall to my locker was always dark, it had a motion detector to activate the light but it took a while for it to turn on. Overall good service though. Thank you.
Juan F | Overall ExperienceMy overall experience with U-Haul—from vehicle rental to storage unit—was excellent. And the staff was very friendly and helpful. This was greatly appreciated since my needs were under unpleasant circumstances.
Robert S | Overall ExperienceOverall experience was efficient. Under these circumstances with COVID19, I wanted to get in and out and I wanted safety. All precautions were taken. Thank you. This was a difficult time for me as Mom passed and we had to clean out her apartment. Your service made it easier.
Deborah R | First ImpressionsPrice is too high
Carlos V | Overall ExperienceEl personal del counter muy mal, mal, mal, atención, NO HAY EMPLEADOS BILINGÜES, Yo tuve un contrato de 2 años en Uhual Woodside y los pago cada mes era un problema cuando yo llamaba, porque no hay empleados bilingüe, I don’t recommend this U-Haul storage thank you
Joanna S | Overall ExperienceVery helpful and pleasant.
Pamela C | First ImpressionsHad a good experience because Linda was very professional. She provided thorough and detailed explanation of all info I need to know. She is very client oriented & this factor makes a big difference.
Maria P | First ImpressionsThe personnel who assisted me was helpful And friendly. I came in less than an hour before closing and she did not express any displeasure with helping me.
KRIS N | First Impressionsthe only con that I have is the expense. Too expensive !!
STEPHANIE F | Overall ExperienceThank you for a great costumer service.
Karen G | Overall ExperienceThank you!
Stephanie T | Overall ExperienceGreat place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesome
Linda C | First Impressionsvery good value
Michael E | Overall ExperienceThe manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feel
Starking D | Overall ExperienceTerrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave— no prorating for prepaid month
THEODORE D | Overall ExperienceI had the storage for almost 10 years, never a problem, always clean and well lighted.
ANGELO V | Overall ExperienceMy experience with uhaul storage facility was great. I had no problems.
simone e | Overall ExperienceThe space was clean and the staff was very helpful and friendly.
Robert S | First ImpressionsIv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was great
MIKE B | Overall ExperienceAmazing staff. Very helpful
Eli B | First ImpressionsHelpful and kind people. Made everything easy.
David G | First ImpressionsAttendants were nice and helpful.
HYNDRANI P | First ImpressionsLinda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!
Jessica K | Overall ExperienceEverything is perfect thank you
Victor V | First ImpressionsThanks
Mohamed C | First ImpressionsFast Easy Profecional
ELIECER B | First ImpressionsVery professional and efficient!
Joshua E | Overall ExperienceUsed this storage for 12 years and never had an issue. Everything was great
VIVIANA M | Overall ExperienceThis facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.
Steven J | Overall ExperienceEasy and convenient, staff was very attentive and everything went smoothly. Highly recommend!
Tanya M | Overall ExperienceVery good
Nicholas O | Overall ExperienceEveryone was very helpful and kind.
Sarah L | First ImpressionsStaff were really helpful
David J | Overall ExperienceEveryone so professional
Glenn S | Overall ExperienceThey should put. A better manager
Cesar R | Overall Experiencethe Manager Nas she was a wonderful person thanks for your help
JORGE V | Overall ExperienceCustomer for 12 years great place
CANDITO S | Overall ExperienceNo words can explain how great everyone was. Especially Ashley and the manager Nas.
marie s | First ImpressionsI waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.
Norazaih W | First ImpressionsExtremely helpful and friendly.
Chris L | Overall ExperienceThey are excellent person, l’m very happy now with you guys. Thank you so much
Bernardo B | First Impressionsthank you uys
Gustavo P | Overall ExperienceEverything is good, only comments I have is about the rates of storage room, it's bit high.
Mohammed J | Overall ExperienceKoren was extremely helpful and professional.
DAVID C | Overall ExperienceVery satisfied with the service and staff.
ABEL L | Overall Experiencegreat
JONATHAN P | Overall ExperienceThanks again for the friendly service and professionalism
armondo v | Overall ExperienceThe facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.
patrick w | Overall ExperienceOf ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care of
Deborah A | First ImpressionsWe have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .
James P | Overall ExperienceVery clean. Well lit. Just wished self service hours to storage were longer.
MERCEDES M | Overall ExperienceManager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.
Jayaugust M | Overall ExperienceThank u!!
Charis V | Overall ExperienceToo expensive
JAMAH F | Overall ExperienceI always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.
Latanja M | Overall ExperienceWe needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.
patrick w | First ImpressionsStaff was sweet and helpful.
Jose P | Overall ExperienceI’ve been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! Thanks
GIOVANNI I | Overall ExperienceGood
Michelle T | Overall ExperienceBad service the manager she bad
Mustapha H | Overall Experience4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing do
DENNIS S | Overall ExperienceManager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!
Donna P | First ImpressionsGreat service
jimmy l | Overall ExperienceJasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!
Paul S | First ImpressionsThank you!
WANDA S | Overall ExperienceI was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!
Jeffrey R | Overall ExperienceGreat job the customer service front desk is very welcome and nice
walid e | First ImpressionsNone
BEN P | Overall ExperienceNo public transportation near by.... had to order taxis back and forth after 65 St. R train.
Claudia M | Overall Experiencena
Michael E | Overall ExperienceProfessionally run, but long wait due to numerous customers.
Pornchai J | Overall ExperienceNone
RIGOBERTO V | Overall ExperienceI spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.
Latanja M | ReservationChrista & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanks
Ben H | Overall ExperienceI plan on coming back soon to utilize the space, location is convenient for any borough in NYC.
Noel S | Overall ExperienceWorst place
INDRIT G | Overall ExperienceThe people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.
subimal k | ReservationHas is very friendly and positive, really good at problem-solving.
Lee T | Overall ExperienceThe attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagain
Michael S | ReservationExcellent staff had no issues in getting and unloading my U-Box that had been delivered from California.
Jeff S | Overall ExperienceMy belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. Thank you!
ALAN P | Overall ExperienceNever a problem. I would recommend to anyone
DAVID R | Overall ExperienceHad my storage there for more than 2 years and would say it was one of the best storage places.
ASHINDER S | Overall ExperienceA/C wasn’t working when moving out in what was supposed to be a climate controlled unit. Can’t imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.
RANDALL S | Overall ExperienceAn overall great experience that helped us with out move and did not add any additional stress!
Stefana A | Overall ExperienceGreat, friendly staff
hattie h | ReservationI would have happily continued to rent my unit but the last $10 increase made the $75 a month tag on a 5' by 5' space not worth it.
ALBERT B | Overall ExperienceDespite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!
PATRICIA A | ReservationThank you for all of your help!
Lily M | Overall ExperienceThe staff was very organized and called me the day before the delivery to confirm when our movers were picking up the boxes and everything went very smoothly.
Shauna B | Overall ExperienceIt's been real, Uhaul, thanks again! Will you your services for a truck in a few months.
Michelle B | Overall ExperienceTruck was not at the facility for pick up. I had to spend more money to call an uber to bring me to another facility. For both moves, there was no dolly in truck after I reserved it. Bad experience.
Quinn C | Overall ExperienceThanks to U-Haul I am very happy with your services
Beatriz C | Overall ExperienceThe reason I have vacated the storage unit is because I recently moved to Brooklyn and also the recent increase to monthly rent. Cubesmart offered a lower rate than U-Haul in Brooklyn.
EDMUND L | Overall ExperienceThank you mrs Jessica Roman
Cristian A | Overall ExperienceAt the service desk, Akeem Kelly was very helpful and pleasant. He made a chore like moving a little easier with his efficient and cheerful manner.
Kirk M | Overall ExperienceDid the job
Ivan S | Overall ExperienceI did not visit the facility, but I did however notice that my movers received the u box on the trailer backwards.
jennifer l | Overall ExperienceThe people at the location were super nice and helpful.
Michael S | Overall ExperienceWonderful Staff and quick service all around.
RUNIE M | Overall ExperienceEverything was great and pleasure work with the people who work there.Only one thing maybe need to work on.Have to wait longer time at the desk to buy something or do some paper work.
Marianna G | Overall ExperienceStorage unit that does the job
XAVIER E | Overall ExperienceExcellent, very clean, friendly staff and accessible.
MICHEL B | Overall ExperienceFacility was very clean and organized. Staffs were excellent.
Sai C | Overall Experience