Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Set storage ever.
The only issue I had was when I was a day late or so in payment, I was charged a late fee, which I was not aware of this fee. When I asked about the charge, I was told if I change my paying method to auto pay the charge will be waved! That never happended. I made several attempts and I got nowhere!!!! Please advise. David Luddy
People inside weren't wearing masks.
I would recommend this storage to anyone.
Storage and truck rental customer for many years. Can only state good things about this particular facility, reliable and safe trucks, always clean office area, hallways, and restrooms. Staff very nice, courteous, helpful, and knowledgeable about the business. Manager, Nas Matthews friendly and always willing to accommodate customer’s needs and concerns in any given situation. Used other u-Haul facilities in the past but this is by far my favorite. Kudos to Nas and her A-1 staff!
This facility has the most profession and helpful staff. Please don't lose them!
The first 3 months were a little bumpy as i was transferred from one storage space to a smaller one.. In that transition there was one time i found a lock note for none payment which was incorrect and then another time my card was locked out for none payment and then another time i was charged late fee which again was in correct once the info was looked up.. All three times were handled by the manager Nas Matthew who was very professionally and fare as well as assured me the last time that I will not have my service interrupted again.. I was very satisfied with the outcome and for the rest of the time there i didn't have anymore problems.. Thanks for the professionalism. Jay
Me salió muy económico y cerca de mi casa muy buena la atención me gustó
Nas Matthew was super helpful and made my day a lot easier !
Nas is doing a splendid job training her staff, so the service reflects the responsiveness at all levels and times of service.
The representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.
First time renting a storage unit. Pretty good location. Clean.
i had to cancel my storage, as my move got cancelled, but staff was excellent and answered questions 1, 2 and 3 from what I saw
The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.
The sales associate .. Her name is Nas.. Was exceptionally helpful.. She went out of her way to help. Which means a lot. She’s definitely an asset to your team .. Thanks again Nas.. You are appreciated
All was well and convenient... always good! And reliable
The staff were very helpful. The manager was on site and very active and she was also very helpful.
The customer rep that help me was extremely slow and didn’t have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.
I was a customer for almost three years. Never face any problem. Every employee in this location is super nice. And store manager Mattews one of the super nice person i ever meet.
I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.
UHAUL facility was great for the time we utilized the services. Fortunately, we were able to find an onsite location on the airport grounds and as a result, no longer needed said services. Since the beginning, nearly 4 months ago, the staff at this location (U-Haul Moving & Storage Of Woodside), specifically, Ms. Nas Mathews, has been an absolute gem to work with. I will definitely refer anyone in need of storage to not only sign with UHAUL, but to specifically use UHAUL of Woodside. I know if given the opportunity and need, I would!! Thank you all. Eric Ortiz - Branch Manager - LGA (Allied Universal)
Nas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there’s a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can’t get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick P
Overall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn’t even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.
Gracias
Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?
Great staff. Friendly and helpful!
I am still awaiting a call back from customer care and upper management. I spoke to the manager Naj over 2 months ago and she promised a callback the next day because of false promises regarding the product I would receive. She did not! I left dozens of messages and even came in again several times and still she did not call. Finally she called this past Mon. after I had spent literally hours on the phone trying to get customer care and escalate., offered no reason or apology for not fulfilling her promise to call back or adjust things and blaming me with a very rude and abrupt tone, interrupting me and talking over me. When I asked why she had not called back, she interrupted agaon and said rather dismissively "so you want me to escalate?! Ok I'm going to escalate it." I still have not heard from ANYONE. Michael Eisenberg 5163957644
the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers
To hot in the storage area very nice staff, clean area
Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional
Wonderful service! Wendy was very personable, knowledgeable and helpful!
Professional, knowledgeable staff. Facility is clean and secure. I was at this U-Haul facility for many years and never had an issue at all. I would highly recommend this facility to anyone seeking extra storage space.
I love this facility! After years of storage there, I had to move on, but I can honestly say this place was well worth every cent of rent over the years -- the place was always immaculate, the staff helpful, and the rent fair. BYE WONDERFUL STAFF! I WILL MISS YOU! STAY WELL & GOOD! xox
Gracias
The place has always been clean and the staff are friendly and professional. Thank you so much . The storage rent is worth every penny because of you guys!
All. The workers were very nice ms Linda ma Cindy All of them thank you
The manager on site there, Naashiha Matthews, was completely un professional and does not take her job serious. She got upset with me because I was making suggestions on to how to resolve an issue of mine, and said she just didn't wanna give me a truck. I guess maybe she felt she was looking incompetent. I was just trying to come up with a solution for a reservation that I paid for. I think I have a right to ask questions. She just didn't have any answers for them, so she got defensive, and then retaliated because she thought she could get away with it. She told her staff member to cancel my reservation right in front my face out of spite. She behaved completely classless. She has no business running a store.
Courteous staff. Helpful and gave me all the info on the facility I needed. Seamless and quick transaction.
The hall to my locker was always dark, it had a motion detector to activate the light but it took a while for it to turn on. Overall good service though. Thank you.
My overall experience with U-Haul—from vehicle rental to storage unit—was excellent. And the staff was very friendly and helpful. This was greatly appreciated since my needs were under unpleasant circumstances.
Overall experience was efficient. Under these circumstances with COVID19, I wanted to get in and out and I wanted safety. All precautions were taken. Thank you. This was a difficult time for me as Mom passed and we had to clean out her apartment. Your service made it easier.
Price is too high
El personal del counter muy mal, mal, mal, atención, NO HAY EMPLEADOS BILINGÜES, Yo tuve un contrato de 2 años en Uhual Woodside y los pago cada mes era un problema cuando yo llamaba, porque no hay empleados bilingüe, I don’t recommend this U-Haul storage thank you
Very helpful and pleasant.
Had a good experience because Linda was very professional. She provided thorough and detailed explanation of all info I need to know. She is very client oriented & this factor makes a big difference.
The personnel who assisted me was helpful And friendly. I came in less than an hour before closing and she did not express any displeasure with helping me.
the only con that I have is the expense. Too expensive !!
Thank you for a great costumer service.
Thank you!
Great place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesome
very good value
The manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feel
Terrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave— no prorating for prepaid month
I had the storage for almost 10 years, never a problem, always clean and well lighted.
My experience with uhaul storage facility was great. I had no problems.
The space was clean and the staff was very helpful and friendly.
Iv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was great
Amazing staff. Very helpful
Helpful and kind people. Made everything easy.
Attendants were nice and helpful.
Linda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!
Everything is perfect thank you
Thanks
Fast Easy Profecional
Very professional and efficient!
Used this storage for 12 years and never had an issue. Everything was great
This facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.
Easy and convenient, staff was very attentive and everything went smoothly. Highly recommend!
Very good
Everyone was very helpful and kind.
Staff were really helpful
Everyone so professional
They should put. A better manager
the Manager Nas she was a wonderful person thanks for your help
Customer for 12 years great place
No words can explain how great everyone was. Especially Ashley and the manager Nas.
I waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.
Extremely helpful and friendly.
They are excellent person, l’m very happy now with you guys. Thank you so much
thank you uys
Everything is good, only comments I have is about the rates of storage room, it's bit high.
Koren was extremely helpful and professional.
Very satisfied with the service and staff.
great
Thanks again for the friendly service and professionalism
The facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.
Of ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care of
We have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .
Very clean. Well lit. Just wished self service hours to storage were longer.
Manager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.
Thank u!!
Too expensive
I always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.
We needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.
Staff was sweet and helpful.
I’ve been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! Thanks
Good
Bad service the manager she bad
4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing do
Manager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!
Great service
Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!
Thank you!
I was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!
Great job the customer service front desk is very welcome and nice
None
No public transportation near by.... had to order taxis back and forth after 65 St. R train.
na
Professionally run, but long wait due to numerous customers.
None
I spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.
Christa & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanks
I plan on coming back soon to utilize the space, location is convenient for any borough in NYC.
Worst place
The people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.
Has is very friendly and positive, really good at problem-solving.
The attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagain
Excellent staff had no issues in getting and unloading my U-Box that had been delivered from California.
My belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. Thank you!
Never a problem. I would recommend to anyone
Had my storage there for more than 2 years and would say it was one of the best storage places.
A/C wasn’t working when moving out in what was supposed to be a climate controlled unit. Can’t imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.
An overall great experience that helped us with out move and did not add any additional stress!
Great, friendly staff
I would have happily continued to rent my unit but the last $10 increase made the $75 a month tag on a 5' by 5' space not worth it.
Despite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!
Thank you for all of your help!
The staff was very organized and called me the day before the delivery to confirm when our movers were picking up the boxes and everything went very smoothly.
It's been real, Uhaul, thanks again! Will you your services for a truck in a few months.
Truck was not at the facility for pick up. I had to spend more money to call an uber to bring me to another facility. For both moves, there was no dolly in truck after I reserved it. Bad experience.
Thanks to U-Haul I am very happy with your services
The reason I have vacated the storage unit is because I recently moved to Brooklyn and also the recent increase to monthly rent. Cubesmart offered a lower rate than U-Haul in Brooklyn.
Thank you mrs Jessica Roman
At the service desk, Akeem Kelly was very helpful and pleasant. He made a chore like moving a little easier with his efficient and cheerful manner.
Did the job
I did not visit the facility, but I did however notice that my movers received the u box on the trailer backwards.
The people at the location were super nice and helpful.
Wonderful Staff and quick service all around.
Everything was great and pleasure work with the people who work there.Only one thing maybe need to work on.Have to wait longer time at the desk to buy something or do some paper work.
Storage unit that does the job
Excellent, very clean, friendly staff and accessible.
Facility was very clean and organized. Staffs were excellent.
