Customer Reviews for U-Haul Moving & Storage of Woodside

8287 reviews

2645 Brooklyn Queens Expy W   Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

(718) 267-2928

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 267-2928

2645 Brooklyn Queens Expy W
Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bader Ali M Q. 
Rating:
5.0

Very professional Excellent service

JOSEEMILIO D. 
Rating:
5.0

Customer did not leave a comment.

AMER B. 
Rating:
3.0

Customer did not leave a comment.

edgar M. 
Rating:
5.0

The Woodside team is always great, I've been a customer since 2012, from storage units to vans I come out of my way to do my business here because I know the Woodside team leads by example.

JAMAH F. 
Rating:
5.0

Ms. Matthews was amazing and did several things to make out moving experience excellent. She was kind, friendly and efficient. Thank you!!

TYLER G. 
Rating:
5.0

I was very happy with everything

JOHN D. 
Rating:
5.0

The only concern is that I spent 45 min in line since only one person was working. She did a very good job explaining everything tho. Maybe add one more person at the register in the morning.

Anya L.  |  First Impressions 
Rating:
5.0

This particular UHAUL Location is the most professional and efficient location! They always make me feel at home!

Hugo S. 
Rating:
1.0

The truck was very old and mpg was malfunctioning, also rep couldn't answer any of my questions . Then forward me to customer suppport and was on hold for 20 min. Staff was also rude

JOEL G. 
Rating:
5.0

Customer did not leave a comment.

Priscilla I. 
Rating:
5.0

Excelente servicio para mi porque me estaba mudando y tenía tantas cosas conmigo, esto fue de gran ayuda durante un mes completo pude almacenar mis pertenencias y adicional me dio tiempo para establecerme y conseguir un sitio donde vivir tranquilamente. Buena iluminación, limpio y agradable. Carros para transportar las cosas muy bueno

WINDER C.  |  Overall Experience 
Rating:
1.0

Cashier was very late by 1 hour and had to be at the location by 7:30 am ,needless to say i was behind on schedule completely and miss work. I work in Huntington and i leave 12:30 pm to be at work by 3pm.

Sharlene T. 
Rating:
5.0

Customer did not leave a comment.

BOY A. 
Rating:
4.0

Customer did not leave a comment.

Mario S. 
Rating:
4.0

Need to good mantanance Vhicale. Make noise too much.

HUSAINS A. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Have someone available for car return because it was an absolute nightmare. Also, provide an app that gives acceptable non-parkway truck routes because waze and google maps don't help. Otherwise it was fine.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Navaphong T. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
4.0

Location needed more reps, lines were very long.

Mark V. 
Rating:
4.0

Wait time. And alternate number procedure shouldn't take so long. But overall great

Hassan C. 
Rating:
5.0

Very polite, helpful and friendly.

APRILL A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTHONYT R. 
Rating:
5.0

Quick pick up and drop off with lots of trucks.

Janos B. 
Rating:
1.0

Rude front desk staff

ADRIAN M. 
Rating:
5.0

Customer did not leave a comment.

JESUS C. 
Rating:
3.0

This location scammed me on gas charges. I drove the vehicle 15 miles and filled it with a gallon of gas on return and still got a fuel charge saying I returned it with less fuel than I received it. Based on the fuel economy of the vehicle I rented, I returned it with more gas than I got it with. Take a picture of EVERYTHING before returning because they hope you don't notice small fees. I didn't see the itemized receipt before leaving the location. The worker I returned it to said “you're all set” and walked away.

MEGANE W. 
Rating:
5.0

Everything was very good. I had a very good experience.

ROBERT S. 
Rating:
5.0

The crew that were onsite were very accommodating. I had to close out my account and empty my unit. All was smooth and I felt well taken care of all around. They smiled and had a great attitude throughout the experience. This is how it should be. I’ll always come back here..This made up for my last experience here which was disappointing. Thank you...

Chase G.  |  Overall Experience 
Rating:
5.0

Good

CARLOSANDRES R. 
Rating:
5.0

Hope you can provide some kind of discounts for a local church. Thank you.

Crisanto L. 
Rating:
5.0

Good folks. I feel like half the agents' job is listening to dumbasses yell at them about mistakes they made themselves. I too deal with dunbasses at work and I know how hard it is to maintain composure. Pay them more.

Zachary P. 
Rating:
5.0

Marc is an amazing employee, and am thankful he was patient, polite, and warming to me as a customer. I appreciated his time and care in getting the van off the lot, and then returning. With use of the app. Please pass this on to him, as he deserves kudos and customer appreciation. Thank you Marc!!

neal S. 
Rating:
4.0

Some of your branches has poor service like the one we went . I regret it

Ana S. 
Rating:
3.0

Customer did not leave a comment.

Lawrence W.  |  Overall Experience 
Rating:
5.0

Fast service

KAMIL T. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C. 
Rating:
1.0

I was overcharged and the location refuses to refund the overcharged amount. I picked up a 10' truck on 6/7 at 2:45pm. I returned it 6/7 at 5:40pm. Within the grace period. The next day I receive a text that I was being charged again and to return the truck I had already returned. The location admitted they made a mistake. Yet I'm charged for 2 days rental and safe move. Total should have been $104 and I was charged $144

Kris H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH J D. 
Rating:
5.0

Customer did not leave a comment.

Mehdi A. 
Rating:
3.0

Customer did not leave a comment.

Dilcia M. 
Rating:
5.0

Service desk was attentive and professional. Helpful and informative. Thank you!

Rene G.  |  Online Move In 
Rating:
5.0

GREAT CUSTOMER AND WAREHOUSE SERVICE!!

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

Danny L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana A.  |  Overall Experience 
Rating:
5.0

Satisfied to the max

RICHARDA P. 
Rating:
2.0

Girl at the counter not professional nasty attitude African American guy wanted me to park trailer In a spot it was impossible for me to do so game an Attitude.

Edwin O. 
Rating:
5.0

Nothing I can think of. I was really impressed with the use of technology throughout the pickup process.

DAVIDJACOB H. 
Rating:
5.0

Customer did not leave a comment.

JAGDISHSINGH S. 
Rating:
3.0

Camera for rear view of the truck

NEVIN P. 
Rating:
5.0

Customer did not leave a comment.

Fabio ramirez a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fabio R.  |  Overall Experience 
Rating:
5.0

Nice staff good service.

Victor R. 
Rating:
5.0

I was very pleased and impressed with the staff, those inside who helped me with my rental, and those in the lot working with the vehicles. This was my first experience rental a U-Haul truck and I was extremely impressed with the staff's attention, service, information provided, great customer facing attitudes.

JIMS L. 
Rating:
3.0

Customer did not leave a comment.

Andrea C. 
Rating:
2.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Staff handling vans was AMAZING

Saeed M. 
Rating:
5.0

Good service

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Karoline R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

Very nice friendly stuff, stay the same will be highly appreciated

TAJUDDIN T. 
Rating:
2.0

They should have a larger inventory of accessories like trailer hitch adaptors and straps, or at least have it feel more like a place you can browse Just a thought Both of the people who helped me load and unload my trailer were amazing. Especially the first guy, he is a gem.

STEVEN Z. 
Rating:
4.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

BRIGIDALEONOR M. 
Rating:
3.0

I paid for dolly $7 and never had in truck then charged $70 for a dolly please help!

Nicholas N. 
Rating:
3.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Interior back door opener was broken and asked to pay for the damage which was not done by me. The receptionist should have checked all the damages before I check out instead of accusing me to pay for the damage....

Doug C. 
Rating:
3.0

The manager was the one who took care of us. While she was nice, it was a bit awkward that she was acting as if she couldn't be bothered to be at work in her demeanor. I know a U-haul is a U-hail but I thought it was worth noting. Thanks!

Gabrielle K. 
Rating:
1.0

This was absolutely the worst experience I have endured in the two years of living in New York. Originally, I had scheduled my U-Haul near my apartment in Ridgewood. On my way to my reservation that I booked a week in advance, I was notified without warning (on my *way* to the reservation) that they did not have a truck for me. Without contacting me, they changed my location and completely disregarded my physical whereabouts, and happened to relocate my reservation without my approval to this location 2645 which was no where near where I needed to be, and cost nearly 60 dollars in uber to get to, which was due to the surge charges of memorial day. Once arrived, me and my partner were greeted with less than welcoming energy from a clerk who proceeded to scold me for following directions on the keypad infront of me. The keypad lit up to scan my license, so I proceeded to, and she in turn scolded me for “slowing down her computer”. She also proceeded to speak so quietly, I nearly had to stick my head in through the barrier to hear her, in comparison to her coworkers who were projecting their voices plenty loud. Ontop of these inconveniences, the U-Haul in Ridgewood *never* *notified* this U-Haul location that I was coming, nor did they confirm the new reservation with me, so the clerk had to rebook my entire reservation. I will be contacting the other U-Haul location for a refund if possible, as this was a horrendous experience. All and all, the employee outside who gave us our van was hilarious and was a great help, and he deserves a raise.

Nicholas P. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

AMER B. 
Rating:
5.0

Very easy and helpful

Ian H. 
Rating:
5.0

Customer did not leave a comment.

CARLOSFLAVIO A. 
Rating:
5.0

Customer did not leave a comment.

MARIODAVID P. 
Rating:
1.0

Drop off was far from where I requested. Customer service was dismissive about the situation

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

PAULIUS D. 
Rating:
5.0

Customer did not leave a comment.

Dawa S. 
Rating:
5.0

Nas was super helpful and kind. Thanks!

TRAVISANTHONY G. 
Rating:
2.0

I don't understand why check in took more than a half hour? I had already filled out all necessary info online.

John N. 
Rating:
5.0

Good morning well make sure they internet bcuz some of us oldEr people are like self but otherwise my experience with U-haul at Woodside was pleasant all the workers greeted me with a smile and warm personality & customer service .

Sinclair B. 
Rating:
5.0

Spot on service

Mehdi A. 
Rating:
5.0

Everything was smooth sailing

Jason O. 
Rating:
3.0

Because that location staff behavior is not good . They speak louder to customer and they all have very bad attitude .

TASINIMA S. 
Rating:
5.0

Customer did not leave a comment.

JUANGABRIEL B. 
Rating:
3.0

The Uhaul I was initially given leaked gas all over the gas station and the vehicle. I was given a replacement vehicle quickly upon returning to this location, but was not refunded the gas I spent to fill the faulty vehicle and was hours behind schedule. The location manager said the return location would address the refund, which obviously they did not. I believe this was an accident, but I would have expected a bit more recompense for putting me in such a dangerous and challenging situation. At least the cost of gas .

Ryan B. 
Rating:
5.0

Excelente service

HENRYORLANDO V. 
Rating:
5.0

Customer did not leave a comment.

FAUSTINO T. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
2.0

Too slow to process. Picked this service thinking it would be quick service. Pick up was at 2pm didnt get my vehicle until 2:40pm. I was on set schedule and service backed up everyone's time who was involved. Would not recommend if someone is trying to use this service if they are on tight schedule

Gobinda S. 
Rating:
4.0

Customer did not leave a comment.

Giorgi K. 
Rating:
2.0

The customer service was “no first” before figuring out how to have a “yes” for the customer. I needed to split my $2,200 rental between 2 credit cards and the response was “we can't do that “ although I did the exact same thing 2 weeks before. Equipment was not in order, truck was incredibly loud. Had to call roadside assistance to ensure the safety of the truck. Ugh!!!

BRIGITTE E. 
Rating:
5.0

Customer service was excellent

Anna B. 
Rating:
2.0

Make sure the gas tank are full before renting the truck to a customer. The extra rental equipment that the customer paid in advance for are. Are provided.

NELSONF V. 
Rating:
4.0

Customer did not leave a comment.

BRIGIDALEONOR M. 
Rating:
5.0

Customer did not leave a comment.

Ruby P. 
Rating:
4.0

They could move the line faster. Was on line for over 30 mins. Staff was very nice though and drop off was a breeze.

Brian G. 
Rating:
1.0

I'd recommend BARN TRUCK RENTAL! Less money for more Mileage!!! No fine print !

Doris Q. 
Rating:
5.0

Customer did not leave a comment.

RICHARDA K. 
Rating:
4.0

Customer did not leave a comment.

EDGARGEOVANY Y. 
Rating:
5.0

Customer did not leave a comment.

Taejun O. 
Rating:
5.0

Customer did not leave a comment.

EVER A. 
Rating:
5.0

Customer did not leave a comment.

Aislinn J.  |  First Impressions 
Rating:
5.0

The customer service at both locations were great!, very helpful and knowledgable

Bruno M. 
Rating:
5.0

The system that is being used is good enough to be in and out...

ROMULO V. 
Rating:
5.0

Customer did not leave a comment.

Susan Z. 
Rating:
4.0

The sales associate has bad attitude

Franklin C. 
Rating:
5.0

Can be better in check in timing.

Karma P. 
Rating:
4.0

Customer did not leave a comment.

RACHELHELEN S. 
Rating:
5.0

Customer did not leave a comment.

MIGUELA J. 
Rating:
5.0

Customer did not leave a comment.

Shawn T. 
Rating:
1.0

The lady at the front is very rude and not helpful. While waiting in line, I heard her call customers “annoying” in front of other customers. I asked if she could show me a map or guide me to how I can get to my storage unit. She responded rudely and told me “I don’t know what to tell you honey, it’s the same way as before.”

tatiana r.  |  Overall Experience 
Rating:
3.0

Gratidao he gentleman whom takes care of the trucks, Davida, handsomeness, frirndly, helpful, very nice, is worse to use the facility. He is the best of all. Skin and educated. Very nice. Thank you. You made our experience much better.

A. K.  |  First Impressions 
Rating:
4.0

Nas was great

victor g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIMEGUILLERMO G.  |  First Impressions 
Rating:
5.0

Helpful staff overall in every way possible. Nas the store manager went above and beyond to provide great customer service.

Amir W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN C.  |  Overall Experience 
Rating:
5.0

It was my Best experience in a storage facility in a long time. I give (Four) ⭐️⭐️⭐️😳

Amos P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley C.  |  Overall Experience 
Rating:
3.0

La atencion de customer service esta muy por debajo de esta gran corporacion, no atienden a los telefono y la atencion personal en oficina es de mal modo y mal explicados los servicios. En caso de una emergencia este servicio al cliente es un fraude, que lastma.

CARMENPATRICIA S.  |  Overall Experience 
Rating:
5.0

I had a great experience using uhal storage. The staff were super helpful and the facility was always clean.

Stephanie N.  |  Overall Experience 
Rating:
5.0

She was amazing and also the place looks nice

Hansel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zoe T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krassimir G.  |  First Impressions 
Rating:
5.0

I will like to thanks all the great service during the years that I was using the service. What I liked more is the maintenance and the respect and organization of the team workers. Once again thanks for everything.

ANA L.  |  Overall Experience 
Rating:
5.0

The staff is great.

Edward L.  |  First Impressions 
Rating:
5.0

Clean facility, super understanding Managment, I highly recommend this company in both services, car rental and storage.

Marc a J.  |  Overall Experience 
Rating:
5.0

I would like to thank Wendy for being so friendly and helpful. She not only helped us get an excellent storage unit (bottom floor instead the top one) but she provided us a phone number for a taxi service since we don’t have a car. I believe she went above and beyond and a raise in her wages is absolutely recommended!

Maria S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kristen H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KANNAN R.  |  First Impressions 
Rating:
5.0

Lovely place nice workers

mildred r.  |  First Impressions 
Rating:
5.0

The staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent job

Itzhak F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WIRAT A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOANNA M.  |  First Impressions 
Rating:
5.0

The manager was very helpful he was very patient and understanding

Dadrian T.  |  First Impressions 
Rating:
5.0

Set storage ever.

Marc a J.  |  Overall Experience 
Rating:
3.0

The only issue I had was when I was a day late or so in payment, I was charged a late fee, which I was not aware of this fee. When I asked about the charge, I was told if I change my paying method to auto pay the charge will be waved! That never happended. I made several attempts and I got nowhere!!!! Please advise. David Luddy

David L.  |  Overall Experience 
Rating:
3.0

People inside weren't wearing masks.

Ian F.  |  Online Move In 
Rating:
5.0

I would recommend this storage to anyone.

Vida G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl O.  |  Overall Experience 
Rating:
5.0

Storage and truck rental customer for many years. Can only state good things about this particular facility, reliable and safe trucks, always clean office area, hallways, and restrooms. Staff very nice, courteous, helpful, and knowledgeable about the business. Manager, Nas Matthews friendly and always willing to accommodate customer’s needs and concerns in any given situation. Used other u-Haul facilities in the past but this is by far my favorite. Kudos to Nas and her A-1 staff!

RONALD A.  |  Overall Experience 
Rating:
5.0

This facility has the most profession and helpful staff. Please don't lose them!

miroslaw W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan A.  |  First Impressions 
Rating:
5.0

The first 3 months were a little bumpy as i was transferred from one storage space to a smaller one.. In that transition there was one time i found a lock note for none payment which was incorrect and then another time my card was locked out for none payment and then another time i was charged late fee which again was in correct once the info was looked up.. All three times were handled by the manager Nas Matthew who was very professionally and fare as well as assured me the last time that I will not have my service interrupted again.. I was very satisfied with the outcome and for the rest of the time there i didn't have anymore problems.. Thanks for the professionalism. Jay

Jorge M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa D.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MARTHA C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

THANH V.  |  Overall Experience 
Rating:
5.0

Me salió muy económico y cerca de mi casa muy buena la atención me gustó

Omar P.  |  First Impressions 
Rating:
5.0

Nas Matthew was super helpful and made my day a lot easier !

Fabio R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

APRIL S.  |  Overall Experience 
Rating:
5.0

Nas is doing a splendid job training her staff, so the service reflects the responsiveness at all levels and times of service.

Grace D.  |  Overall Experience 
Rating:
5.0

The representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.

Frederick J.  |  First Impressions 
Rating:
5.0

First time renting a storage unit. Pretty good location. Clean.

Nicholas R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lina M.  |  First Impressions 
Rating:
5.0

i had to cancel my storage, as my move got cancelled, but staff was excellent and answered questions 1, 2 and 3 from what I saw

bett g.  |  Overall Experience 
Rating:
3.0

The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.

David M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

raul c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Odellia L.  |  Overall Experience 
Rating:
5.0

The sales associate .. Her name is Nas.. Was exceptionally helpful.. She went out of her way to help. Which means a lot. She’s definitely an asset to your team .. Thanks again Nas.. You are appreciated

Tishaun J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERARD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERARD F.  |  First Impressions 
Rating:
5.0

All was well and convenient... always good! And reliable

Maria F.  |  Overall Experience 
Rating:
5.0

The staff were very helpful. The manager was on site and very active and she was also very helpful.

Brett P.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

MARIA LOURDES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TL R.  |  First Impressions 
Rating:
3.0

The customer rep that help me was extremely slow and didn’t have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.

JENNIFER L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shamecca P.  |  Overall Experience 
Rating:
5.0

I was a customer for almost three years. Never face any problem. Every employee in this location is super nice. And store manager Mattews one of the super nice person i ever meet.

Pradip S.  |  Overall Experience 
Rating:
5.0

I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.

CRAIG D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kabir S.  |  Online Move In 
Rating:
5.0

UHAUL facility was great for the time we utilized the services. Fortunately, we were able to find an onsite location on the airport grounds and as a result, no longer needed said services. Since the beginning, nearly 4 months ago, the staff at this location (U-Haul Moving & Storage Of Woodside), specifically, Ms. Nas Mathews, has been an absolute gem to work with. I will definitely refer anyone in need of storage to not only sign with UHAUL, but to specifically use UHAUL of Woodside. I know if given the opportunity and need, I would!! Thank you all. Eric Ortiz - Branch Manager - LGA (Allied Universal)

Eric O.  |  Overall Experience 
Rating:
5.0

Nas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there’s a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can’t get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick P

Nicholas P.  |  First Impressions 
Rating:
2.0

Overall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn’t even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.

Jorge C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilmer L.  |  Overall Experience 
Rating:
5.0

Gracias

fabian o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario H.  |  Overall Experience 
Rating:
5.0

Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?

Gina R.  |  First Impressions 
Rating:
5.0

Great staff. Friendly and helpful!

STACI H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shamecca P.  |  First Impressions 
Rating:
1.0

I am still awaiting a call back from customer care and upper management. I spoke to the manager Naj over 2 months ago and she promised a callback the next day because of false promises regarding the product I would receive. She did not! I left dozens of messages and even came in again several times and still she did not call. Finally she called this past Mon. after I had spent literally hours on the phone trying to get customer care and escalate., offered no reason or apology for not fulfilling her promise to call back or adjust things and blaming me with a very rude and abrupt tone, interrupting me and talking over me. When I asked why she had not called back, she interrupted agaon and said rather dismissively "so you want me to escalate?! Ok I'm going to escalate it." I still have not heard from ANYONE. Michael Eisenberg 5163957644

Michael E.  |  Overall Experience 
Rating:
3.0

the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers

Ivonne T.  |  First Impressions 
Rating:
4.0

To hot in the storage area very nice staff, clean area

Nicole H.  |  Overall Experience 
Rating:
5.0

Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional

Paul G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nguyen T.  |  Overall Experience 
Rating:
5.0

Wonderful service! Wendy was very personable, knowledgeable and helpful!

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilmer L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IMRE B.  |  Overall Experience 
Rating:
5.0

Professional, knowledgeable staff. Facility is clean and secure. I was at this U-Haul facility for many years and never had an issue at all. I would highly recommend this facility to anyone seeking extra storage space.

JOHN G.  |  Overall Experience 
Rating:
5.0

I love this facility! After years of storage there, I had to move on, but I can honestly say this place was well worth every cent of rent over the years -- the place was always immaculate, the staff helpful, and the rent fair. BYE WONDERFUL STAFF! I WILL MISS YOU! STAY WELL & GOOD! xox

SURAN M S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROGER JR D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciprian K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  Overall Experience 
Rating:
5.0

Gracias

Jose A G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BIANCA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH B.  |  Overall Experience 
Rating:
5.0

The place has always been clean and the staff are friendly and professional. Thank you so much . The storage rent is worth every penny because of you guys!

bonifacio a.  |  Overall Experience 
Rating:
5.0

All. The workers were very nice ms Linda ma Cindy All of them thank you

Urris R.  |  Overall Experience 
Rating:
1.0

The manager on site there, Naashiha Matthews, was completely un professional and does not take her job serious. She got upset with me because I was making suggestions on to how to resolve an issue of mine, and said she just didn't wanna give me a truck. I guess maybe she felt she was looking incompetent. I was just trying to come up with a solution for a reservation that I paid for. I think I have a right to ask questions. She just didn't have any answers for them, so she got defensive, and then retaliated because she thought she could get away with it. She told her staff member to cancel my reservation right in front my face out of spite. She behaved completely classless. She has no business running a store.

ANTONIO MARK M.  |  Overall Experience 
Rating:
5.0

Courteous staff. Helpful and gave me all the info on the facility I needed. Seamless and quick transaction.

Kareem C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSE R.  |  Overall Experience 
Rating:
4.0

The hall to my locker was always dark, it had a motion detector to activate the light but it took a while for it to turn on. Overall good service though. Thank you.

Juan F.  |  Overall Experience 
Rating:
5.0

My overall experience with U-Haul—from vehicle rental to storage unit—was excellent. And the staff was very friendly and helpful. This was greatly appreciated since my needs were under unpleasant circumstances.

Robert S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kristine G.  |  Overall Experience 
Rating:
5.0

Overall experience was efficient. Under these circumstances with COVID19, I wanted to get in and out and I wanted safety. All precautions were taken. Thank you. This was a difficult time for me as Mom passed and we had to clean out her apartment. Your service made it easier.

Deborah R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FERNANDO V.  |  Overall Experience 
Rating:
4.0

Price is too high

Carlos V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki B.  |  Overall Experience 
Rating:
5.0

El personal del counter muy mal, mal, mal, atención, NO HAY EMPLEADOS BILINGÜES, Yo tuve un contrato de 2 años en Uhual Woodside y los pago cada mes era un problema cuando yo llamaba, porque no hay empleados bilingüe, I don’t recommend this U-Haul storage thank you

Joanna S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AVI S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paola C.  |  Overall Experience 
Rating:
4.0

Very helpful and pleasant.

Pamela C.  |  First Impressions 
Rating:
5.0

Had a good experience because Linda was very professional. She provided thorough and detailed explanation of all info I need to know. She is very client oriented & this factor makes a big difference.

Maria P.  |  First Impressions 
Rating:
5.0

The personnel who assisted me was helpful And friendly. I came in less than an hour before closing and she did not express any displeasure with helping me.

KRIS N.  |  First Impressions 
Rating:
1.0

the only con that I have is the expense. Too expensive !!

STEPHANIE F.  |  Overall Experience 
Rating:
5.0

Thank you for a great costumer service.

Karen G.  |  Overall Experience 
Rating:
4.0

Thank you!

Stephanie T.  |  Overall Experience 
Rating:
5.0

Great place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesome

Linda C.  |  First Impressions 
Rating:
5.0

very good value

Michael E.  |  Overall Experience 
Rating:
1.0

The manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feel

Starking D.  |  Overall Experience 
Rating:
3.0

Terrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave— no prorating for prepaid month

THEODORE D.  |  Overall Experience 
Rating:
5.0

I had the storage for almost 10 years, never a problem, always clean and well lighted.

ANGELO V.  |  Overall Experience 
Rating:
5.0

My experience with uhaul storage facility was great. I had no problems.

simone e.  |  Overall Experience 
Rating:
5.0

The space was clean and the staff was very helpful and friendly.

Robert S.  |  First Impressions 
Rating:
5.0

Iv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was great

MIKE B.  |  Overall Experience 
Rating:
5.0

Amazing staff. Very helpful

Eli B.  |  First Impressions 
Rating:
5.0

Helpful and kind people. Made everything easy.

David G.  |  First Impressions 
Rating:
4.0

Attendants were nice and helpful.

HYNDRANI P.  |  First Impressions 
Rating:
5.0

Linda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!

Jessica K.  |  Overall Experience 
Rating:
5.0

Everything is perfect thank you

Victor V.  |  First Impressions 
Rating:
5.0

Thanks

Mohamed C.  |  First Impressions 
Rating:
5.0

Fast Easy Profecional

ELIECER BILLY I.  |  First Impressions 
Rating:
5.0

Very professional and efficient!

Joshua E.  |  Overall Experience 
Rating:
5.0

Used this storage for 12 years and never had an issue. Everything was great

VIVIANA M.  |  Overall Experience 
Rating:
1.0

This facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.

Steven J.  |  Overall Experience 
Rating:
5.0

Easy and convenient, staff was very attentive and everything went smoothly. Highly recommend!

Tanya M.  |  Overall Experience 
Rating:
5.0

Very good

Nicholas O.  |  Overall Experience 
Rating:
4.0

Everyone was very helpful and kind.

Sarah L.  |  First Impressions 
Rating:
5.0

Staff were really helpful

David J.  |  Overall Experience 
Rating:
5.0

Everyone so professional

Glenn S.  |  Overall Experience 
Rating:
1.0

They should put. A better manager

Cesar R.  |  Overall Experience 
Rating:
5.0

the Manager Nas she was a wonderful person thanks for your help

JORGE V.  |  Overall Experience 
Rating:
5.0

Customer for 12 years great place

CANDITO S.  |  Overall Experience 
Rating:
5.0

No words can explain how great everyone was. Especially Ashley and the manager Nas.

marie s.  |  First Impressions 
Rating:
1.0

I waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.

Norazaih W.  |  First Impressions 
Rating:
5.0

Extremely helpful and friendly.

Chris L.  |  Overall Experience 
Rating:
5.0

They are excellent person, l’m very happy now with you guys. Thank you so much

Bernardo B.  |  First Impressions 
Rating:
4.0

thank you uys

Gustavo P.  |  Overall Experience 
Rating:
5.0

Everything is good, only comments I have is about the rates of storage room, it's bit high.

Mohammed J.  |  Overall Experience 
Rating:
5.0

Koren was extremely helpful and professional.

DAVID C.  |  Overall Experience 
Rating:
5.0

Very satisfied with the service and staff.

ABEL L.  |  Overall Experience 
Rating:
5.0

great

JONATHAN P.  |  Overall Experience 
Rating:
4.0

Thanks again for the friendly service and professionalism

armondo v.  |  Overall Experience 
Rating:
5.0

The facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.

patrick w.  |  Overall Experience 
Rating:
5.0

Of ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care of

terrence s.  |  First Impressions 
Rating:
5.0

We have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .

James P.  |  Overall Experience 
Rating:
4.0

Very clean. Well lit. Just wished self service hours to storage were longer.

MERCEDES M.  |  Overall Experience 
Rating:
5.0

Manager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.

Jayaugust M.  |  Overall Experience 
Rating:
4.0

Thank u!!

Charis V.  |  Overall Experience 
Rating:
5.0

Too expensive

JAMAH F.  |  Overall Experience 
Rating:
5.0

I always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.

Latanja M.  |  Overall Experience 
Rating:
5.0

We needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.

patrick w.  |  First Impressions 
Rating:
5.0

Staff was sweet and helpful.

Jose P.  |  Overall Experience 
Rating:
5.0

I’ve been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! Thanks

GIOVANNI I.  |  Overall Experience 
Rating:
4.0

Good

Michelle T.  |  Overall Experience 
Rating:
1.0

Bad service the manager she bad

Mustapha H.  |  Overall Experience 
Rating:
1.0

4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing do

DENNIS S.  |  Overall Experience 
Rating:
5.0

Manager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!

Donna P.  |  First Impressions 
Rating:
5.0

Great service

jimmy l.  |  Overall Experience 
Rating:
5.0

Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!

Paul S.  |  First Impressions 
Rating:
5.0

Thank you!

WANDA S.  |  Overall Experience 
Rating:
5.0

I was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!

Jeffrey R.  |  Overall Experience 
Rating:
5.0

Great job the customer service front desk is very welcome and nice

walid e.  |  First Impressions 
Rating:
4.0

None

BEN P.  |  Overall Experience 
Rating:
4.0

No public transportation near by.... had to order taxis back and forth after 65 St. R train.

Claudia M.  |  Overall Experience 
Rating:
5.0

na

Michael E.  |  Overall Experience 
Rating:
5.0

Professionally run, but long wait due to numerous customers.

Pornchai J.  |  Overall Experience 
Rating:
5.0

None

RIGOBERTO V.  |  Overall Experience 
Rating:
5.0

I spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.

Latanja M.  |  Reservation 
Rating:
1.0

Christa & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanks

Ben H.  |  Overall Experience 
Rating:
5.0

I plan on coming back soon to utilize the space, location is convenient for any borough in NYC.

Noel S.  |  Overall Experience 
Rating:
1.0

Worst place

INDRIT G.  |  Overall Experience 
Rating:
3.0

The people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.

subimal k.  |  Reservation 
Rating:
5.0

Has is very friendly and positive, really good at problem-solving.

Lee T.  |  Overall Experience 
Rating:
3.0

The attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagain

Michael S.  |  Reservation 
Rating:
5.0

Excellent staff had no issues in getting and unloading my U-Box that had been delivered from California.

Jeff S.  |  Overall Experience 
Rating:
5.0

My belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. Thank you!

ALAN P.  |  Overall Experience 
Rating:
5.0

Never a problem. I would recommend to anyone

DAVID R.  |  Overall Experience 
Rating:
5.0

Had my storage there for more than 2 years and would say it was one of the best storage places.

ASHINDER S.  |  Overall Experience 
Rating:
1.0

A/C wasn’t working when moving out in what was supposed to be a climate controlled unit. Can’t imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.

RANDALL S.  |  Overall Experience 
Rating:
5.0

An overall great experience that helped us with out move and did not add any additional stress!

Stefana A.  |  Overall Experience 
Rating:
4.0

Great, friendly staff

hattie h.  |  Reservation 
Rating:
5.0

Despite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!

PATRICIA A.  |  Reservation 
No reviews have been submitted for this location.

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