Customer Reviews for U-Haul Moving & Storage of Woodside

8,877 reviews

2645 Brooklyn Queens Expy W   Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

(718) 267-2928

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(718) 267-2928

2645 Brooklyn Queens Expy W
Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Dhiraj K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMILO V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEODOREJ W. 
Rating:
3.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

Ray Town P. 
Rating:
5.0

Customer did not leave a comment.

HENRYA G. 
Rating:
3.0

The staff was super friendly, so not sure if the location was the issue, or Uhaul in general. I got conflicting information from different people when I went to pick up the truck. One person told me I could drop off at one location while another person said otherwise. I booked a one-way trip but was told that wasn't possible, and then it was, and then it wasn't, and then ultimately it was. It added a level of stress that was unnecessary and unprofessional.

AUDREYROSE BELSE Y. 
Rating:
5.0

Good customer service..

Rinchen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YONG Z. 
Rating:
2.0

I was reserved at flushing site.It takes over1h cannot go through approve.when I go the counter she said no truck and ask to woodside .It took me 3hours to pickup.that's terrible.

Jiande Z. 
Rating:
5.0

Nothing

STEVEW F. 
Rating:
5.0

All the employees were very kind and incredibly courteous! Thank you

marina S. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
3.0

My truck almost over heated. It was not in good condition

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

vanessa I. 
Rating:
5.0

Customer did not leave a comment.

Kinga S. 
Rating:
5.0

Customer did not leave a comment.

VIC R. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO B. 
Rating:
5.0

Always great help

LOBSANG T. 
Rating:
5.0

Customer did not leave a comment.

harold R. 
Rating:
1.0

The truck reserved was not at this location, I had to drive 45 minutes to another location (Brooklyn) to get the size truck I needed. I was very unhappy and this was very inconvenient.

Theresa F. 
Rating:
3.0

I needed a 17 ft truck to do a one way, instead what could only get was a 10 ft truck, even when they had 17 ft and 20 ft trucks which I ask for on the compound, I was told that was for New York use only,they will not allow me to rent one, this cost me 2 trips from new York to Connecticut, double the cost of having to pay 2 loader and extra mileage plus triple the cost of gas I would of use to make the initial one way trip. Way not a good experience.

HAMAGARBA H. 
Rating:
5.0

Customer did not leave a comment.

JOHNJOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Alfredo Z.  |  Overall Experience 
Rating:
4.0

I have no real complaints, I just wish they had longer hours! I would recommend theme to someone! If they would have i would use them again!!!

Desiree J.  |  Overall Experience 
Rating:
5.0

Employees were excellent! Definitely with be be back.

BRIANJ W. 
Rating:
4.0

Customer did not leave a comment.

Maximo L.  |  Overall Experience 
Rating:
1.0

😤😖👎 you suck👇💩💩💩!!!

Edward T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRACHANDA B. 
Rating:
4.0

The 2 ladies at the reception desk at 9am when I picked up the rental, made it very clear how much they hated their jobs - one complained that she had to be up at 5am for her shift that day - the other added "we should open by 9am - why open so early - who are these people who come here so early?" They were miserable and not very professional/friendly - borderline manic depressive. The van I rented had dirty front windows - I had to stop at the gas station to clean it inside and outside. The van smelled like cigarettes and the seats were dirty with bread crumbs/ cake crumbs. Obviously it is a Moving Van, but it should be cleaned thoroughly specially now with Covid-19 pandemic. Overall, a less than professional branch experience - but the rental served its needs. The gentleman at the return was very pleasant and communicated properly.

MARCELO L. 
Rating:
2.0

Customer did not leave a comment.

Jared H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS JR D. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
1.0

Tuve que transportar mi motocicleta sin placa y seguro y dejarla expuesta en la calle. Pésimo servicio no me resolvieron absolutamente nada. El servicio fue solicitado desde la reserva telefónica para almacenar la motocicleta. Nunca se me dijo que en este edificio de U-Hul no era posible almacenar motocicletas. Deseo la devolución de mi dinero no cumplieron en la totalidad con el servicio ofrecido.

GUADALUPE C. 
Rating:
5.0

Customer did not leave a comment.

ALFRED J. 
Rating:
4.0

Customer did not leave a comment.

FERNANDOALBERTO N. 
Rating:
5.0

Customer did not leave a comment.

Johanna C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHNDEIBY E. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM W. 
Rating:
4.0

Customer did not leave a comment.

CARLOSPAULINO B. 
Rating:
5.0

Customer did not leave a comment.

MUSTAK A. 
Rating:
5.0

Customer did not leave a comment.

ANGELOSGEORGIOS Z. 
Rating:
1.0

Thank you for your service Your policy On payment rate It's ridiculous. You raise my rate 4 times and one year.

Glen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNESTO R. 
Rating:
5.0

Staff have gotten to know me in my frequent trips, and through recognition they have grown helpful, and pleasant. I am satisfied at this time.

Kareem C. 
Rating:
5.0

Customer did not leave a comment.

Jayro A. 
Rating:
5.0

Customer did not leave a comment.

Sylvia W. 
Rating:
4.0

paperwork made it a little slow.

PRUDENCEBAYLEY C. 
Rating:
5.0

Only thing I can complain about was that there was a big cardboard promotional sign in the windshield that I took down and just folded up and put it in the foot area of the passenger seat, I was confused why that was still there when I got into the truck. Otherwise, it was a good experience and everyone was helpful.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Martha T. 
Rating:
5.0

Customer did not leave a comment.

Joaquin P. 
Rating:
1.0

in the middle of the change, the truck discharged the battery I contracted the insurance, and when I call, there are no attendants who were ready to assist, I had to wait for the return I asked people on the street to help me do the jumping cable, and was helped by a person on the street who had a battery and helped me

GUILHERME V. 
Rating:
5.0

I have no issues with this location. However I have issue with the scheduling dept who never called me to notify that they had changed my reservation to a different location and also the timings.

Kalsang C. 
Rating:
5.0

Customer did not leave a comment.

FRANKIEJ R. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Uhaul changed the return location from what I had reserved. The matter was easily resolved with a phone call to the 800 number at the NY office.

Stanley E. 
Rating:
3.0

They didn't have what I needed so I took what they had . The truck I rented the mirror moved so it was useless the door didn't lock correctly and the truck shaked way to much passed 40 mph. Oh and it would be useful if they tell you if the truck has a ramp cause I wasted alot of time bringing the truck I rented cause it had no ramp .

ELBERT R.  |  First Impressions 
Rating:
5.0

Customer service is 1000% very nice friendly and polite love it

Pedro T. 
Rating:
5.0

Customer did not leave a comment.

DIANE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pawel M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

I did not like that I had to provide a second phone number and was told I could not rent without providing a second phone number. After providing the second phone number I had to wait until the person was called and answered the phone.

LORENZO H. 
Rating:
5.0

Both the personnel at the van and the people in the office were exceptionally professional and courteous. One of my better customer service experiences of the year. Very impressed and would recommend to anyone.

JOHNE III M. 
Rating:
5.0

Customer did not leave a comment.

Angel B. 
Rating:
4.0

Customer did not leave a comment.

DHONDUP K. 
Rating:
5.0

Customer did not leave a comment.

WAIKEUNG L. 
Rating:
5.0

Excellent service as always!

joseph R. 
Rating:
4.0

Customer did not leave a comment.

DIONYSIOS K. 
Rating:
5.0

Customer did not leave a comment.

KEVINO M. 
Rating:
5.0

Please i forgot my Ezpass in the truck. PkeSe save for me I will pick it up tomorrow

JORGEALBERTO M. 
Rating:
1.0

u charged me so many extra fees that i didnt even consent to/ use. The lady at the desk natasha had no idea what she was doing and she kept saying "i dont know. i think you can do this" and she made me waste 2 hours at uhaul when she couldve asked a manager for help. The manager was nice and helped my situation after she was made aware (2 hours later)

Elvis R. 
Rating:
5.0

Customer did not leave a comment.

JOHNM L. 
Rating:
5.0

The alarm goes off every few minutes. It is ear-piercing and extremely annoying. Light goes off too often in the storage facilities. Besides that, everything else is fine.

Juan G.  |  Overall Experience 
Rating:
2.0

For off-hours loading and unloading, it's unfortunate that everyone can only use the single, small side door. At Sunday at 5pm, we had 4-5 trucks unloading and it was very crowded and congested. I did appreciate that I was able to check-in on-line, and that a lock was waiting for me inside the unit. That was unexpected and made my evening a lot easier.

RYAN W. 
Rating:
5.0

Customer did not leave a comment.

PORNCHAIPHRAMAHA C. 
Rating:
3.0

It took me over 11 mins to obtain the u-haul even with a reservation. There needs to be a better system for getting people the u-haul on time instead of waiting in line

JANETH J. 
Rating:
5.0

You are perfect

LEURIALFONSO M. 
Rating:
5.0

Customer did not leave a comment.

ELIAS P. 
Rating:
5.0

Everything was amazing! The employees were very helpful and knowledgeable.

DEMITRA DOMENICA D. 
Rating:
5.0

Customer did not leave a comment.

LEROY J. 
Rating:
5.0

Customer did not leave a comment.

Krassimir G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Luna C. 
Rating:
5.0

Everything was so perfect, quick service and very friendly staff, they make things very easy and smooth, will definitely come again

REYNALDONMI C. 
Rating:
5.0

Customer did not leave a comment.

JESSICAC P. 
Rating:
5.0

MUY.BUENO.TODO..GRACIAS.

Dixon H.  |  Overall Experience 
Rating:
5.0

Girl at the front desk was very nice and professional . I also order furniture dolly and it was inside of the truck already .

NATALYA N. 
Rating:
5.0

Very good

MILTONP R. 
Rating:
4.0

I could not adjust the driver side mirror. The dome light in the box did not work. There was a spot of a very sticky substance on the box floor.

DANIELP L. 
Rating:
4.0

Customer did not leave a comment.

ALEXDANILO Z. 
Rating:
5.0

Customer did not leave a comment.

FRANKLYN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leszek G. 
Rating:
5.0

Line too long. Time to hire employees.

JEFFREYRICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Jacobo T. 
Rating:
5.0

Very kind and helpful

BAYANNE W. 
Rating:
5.0

Customer did not leave a comment.

ALDAIRRODOLFO F. 
Rating:
2.0

My comment is that. If you have an online service to do the check in and everything. Please follow that. It is unnecessary to get to the place and still make a line of one hour waiting. Mrs. Mathews at the place said "he still need to do the line".... I lost one hour of service. And at the afternoon I got the rush hour traffic in the city because of this.

Jofiel V. 
Rating:
3.0

Customer did not leave a comment.

ANGELPOLIVIO Q. 
Rating:
5.0

Great customer service.

GRZEGORZ D. 
Rating:
3.0

Customer did not leave a comment.

RYANJ C. 
Rating:
2.0

Customer did not leave a comment.

Coline J. 
Rating:
5.0

The van and the blankets had a foul smell. The van was not cleaned properly.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Dimitrios P. 
Rating:
3.0

Customer did not leave a comment.

Julissa T. 
Rating:
4.0

The staff member supporting me was friendly and helpful. I felt taken care of.

Nazeefa H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAIR A. 
Rating:
5.0

Customer did not leave a comment.

MICHAELE N. 
Rating:
1.0

Despite reserving a vehicle days before. The wait time to pick up the vehicle exceeded 45 mins. This costed me for my movers were waiting at the storage for close to 2 hours. This wait time was unacceptable. The service was very poor. There was a long line of customers . They were waiting while only 2 attendants were working. I will not use u-haul in the future.

JUNE M. 
Rating:
3.0

No comment

James G. 
Rating:
4.0

Very good

luis C. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Leidy P. 
Rating:
5.0

I have had years of wonderful experience with UHaul. The staff were always sypportive. Always courteous and polite. I will recommend UHaul to anyone, anytime. Thank you for all the courtesies extended to me. It is greatly appreciated.

RUTH I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guilherme V. 
Rating:
1.0

Customer service at the register was rude unprofessional and unfriendly. They act like you are bothering them. When you ask them a question they bothered and say follow the instructions it will guide you but sometimes it's not that simple. As a paying customer you want to be treated better

NASRI A. 
Rating:
4.0

only 42 miles of gas was in the truck when I pick it up. Truck was clean. Check in I did at the counter to start and the rest with the app. Went good and check out went smooth with app.

LAWRENCERAYMOND M. 
Rating:
4.0

Customer did not leave a comment.

JORGEALEXANDRE F. 
Rating:
5.0

Great customer service

Stanley L.  |  First Impressions 
Rating:
5.0

Friendly staff

Mohamed C.  |  First Impressions 
Rating:
5.0

I got in when I needed to. When I came back my stuff was still there. What more can you ask for.

Jerry J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL R.  |  First Impressions 
Rating:
4.0

I am not a business soni couldn't get access after 10pm that made things a little difficult while doing my move. Other than that the place is well run and maintained

Lance L.  |  Overall Experience 
Rating:
4.0

The team at this Woodside facility were very nice and so helpful to us!

Margaret S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YangYu Z.  |  Overall Experience 
Rating:
5.0

Muy buen servicio gracias

Washington B.  |  Overall Experience 
Rating:
5.0

Price was reasonable and very convenient

zhensheng z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fernan J.  |  Overall Experience 
Rating:
5.0

The store manager Naasiha Matthews was incredible from the moment I walked in. I am currently disabled and unable to carry anything due to my crutches and she was kind enough to help me pick out my moving boxes not to mention put them in the car. That right there blew me away. Her whole team were amazing all working as a team together as a unit. I always enjoy bringing my business to that exact Uhaul location.

FABRIZZIO BENJAMI L.  |  First Impressions 
Rating:
5.0

Comonsiempre,exelente servicio, siempre que he nesecitado me han atendido con amabilidad.

Lourdes G.  |  First Impressions 
Rating:
5.0

Me encanta UHAUL! El personal que allí trabaja, los vehículos, los espacios para almacenamiento, la ubicación de la tienda ... todo!

Eduardo G.  |  Overall Experience 
Rating:
5.0

Best U-HAUL EVER!!!

DANIEL L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Byron M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joceline F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESUS C.  |  First Impressions 
Rating:
5.0

Gooof

Jose M.  |  First Impressions 
Rating:
5.0

Very polite, helpful and friendly.

APRILL A.  |  First Impressions 
Rating:
5.0

Service desk was attentive and professional. Helpful and informative. Thank you!

Rene G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne T.  |  First Impressions 
Rating:
3.0

Gratidao he gentleman whom takes care of the trucks, Davida, handsomeness, frirndly, helpful, very nice, is worse to use the facility. He is the best of all. Skin and educated. Very nice. Thank you. You made our experience much better.

A. K.  |  First Impressions 
Rating:
4.0

Nas was great

victor g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIMEGUILLERMO G.  |  First Impressions 
Rating:
5.0

It was my Best experience in a storage facility in a long time. I give (Four) ⭐️⭐️⭐️😳

Amos P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie s.  |  First Impressions 
Rating:
5.0

She was amazing and also the place looks nice

Hansel M.  |  Online Move In 
Rating:
5.0

Lovely place nice workers

mildred r.  |  First Impressions 
Rating:
5.0

The staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent job

Itzhak F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOANNA M.  |  First Impressions 
Rating:
3.0

People inside weren't wearing masks.

Ian F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan A.  |  First Impressions 
Rating:
5.0

First time renting a storage unit. Pretty good location. Clean.

Nicholas R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lina M.  |  First Impressions 
Rating:
3.0

The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.

David M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GERARD F.  |  First Impressions 
Rating:
5.0

The staff were very helpful. The manager was on site and very active and she was also very helpful.

Brett P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TL R.  |  First Impressions 
Rating:
5.0

I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.

CRAIG D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kabir S.  |  Online Move In 
Rating:
5.0

Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?

Gina R.  |  First Impressions 
Rating:
5.0

Great staff. Friendly and helpful!

STACI H.  |  First Impressions 
Rating:
3.0

the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers

Ivonne T.  |  First Impressions 
Rating:
5.0

Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional

Lucky G.  |  First Impressions 
Rating:
5.0

Wonderful service! Wendy was very personable, knowledgeable and helpful!

Robert M.  |  First Impressions 
Rating:
4.0

Very helpful and pleasant.

Pamela C.  |  First Impressions 
Rating:
5.0

Fast Easy Profecional

ELIECER BILLY I.  |  First Impressions 
Rating:
5.0

They are excellent person, l’m very happy now with you guys. Thank you so much

Bernardo B.  |  First Impressions 
Rating:
5.0

Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!

Paul S.  |  First Impressions 
No reviews have been submitted for this location.

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