Customer Reviews for U-Haul Moving & Storage of Woodside

8,993 reviews

2645 Brooklyn Queens Expy W   Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

(718) 267-2928

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(718) 267-2928

2645 Brooklyn Queens Expy W
Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Denis O. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

Customer did not leave a comment.

TENZIN M. 
Rating:
5.0

Customer did not leave a comment.

JOSEL F. 
Rating:
5.0

Customer did not leave a comment.

WILFRIDOFERNANDO G. 
Rating:
4.0

Customer did not leave a comment.

Yevhen I. 
Rating:
1.0

My comment is check account after you finish with them and if you can find another company go with them

Erblin S. 
Rating:
4.0

Customer did not leave a comment.

Melissa L.  |  Overall Experience 
Rating:
5.0

Late charges a little annoying.

ROBERT L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
5.0

Very good

PHUNTSOK G. 
Rating:
3.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

PENPATSERING K. 
Rating:
5.0

Customer did not leave a comment.

LANCEL W. 
Rating:
5.0

Customer did not leave a comment.

NOUREDDIN S. 
Rating:
1.0

I would Never use this U-Haul even if I need it again! They say $19.95 and I ended up paying $172 for only 4 hours 🤦🏽‍♀️🤦🏽‍♀️! They don't tell you the whole price $ for using there van 🚐. I know I will not consider them again ! 😩😩😡😡😤😤😔😔😔!!!

MARLENY E. 
Rating:
5.0

N/A

LEE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Levy J. 
Rating:
1.0

Customer did not leave a comment.

Nataly V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANNA D. 
Rating:
5.0

Nothing

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
3.0

I had a horrible time with uhaul today. I took me over 3 hours to get a van because you guys thought I was committing identity theft. This was the only location I could get a van after trying two others. I will not use uhaul again unless I have to as this was the worst experience I've had on my birthday.

THOMASROBERTO A. 
Rating:
5.0

Very kind staff and efficient pick up and drop off process.

franco A. 
Rating:
5.0

Customer did not leave a comment.

Ishmael S. 
Rating:
5.0

Customer did not leave a comment.

ANDRIA B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

abdo A. 
Rating:
3.0

Customer did not leave a comment.

ANDREW H. 
Rating:
4.0

Not a lot of personality at this location!!!

ANITA D. 
Rating:
5.0

I would like an email copy of my final receipt sent to me. Outside of that everything else went very well

MARKEDWARD A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN O. 
Rating:
5.0

Good friendly staff 👍👍

Kleaver S.  |  Overall Experience 
Rating:
5.0

It was a pleasure to do business U-Haul. Thanks to Ms. Lasheena Crawford! Ms Lasheena Crawford was very professional and courtesy. Her skills and knowledge about U-Haul was excellent! Great customer service skills. She's the best!

DONALDW F. 
Rating:
5.0

Customer did not leave a comment.

Raisa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FEBELETM D. 
Rating:
5.0

Customer did not leave a comment.

Joaquin P. 
Rating:
5.0

Keep going the way you are and maintain the sanitizing the vehicles at all the times.

MOHAMED J. 
Rating:
4.0

Customer did not leave a comment.

SIDNEYPROVATO H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SANTOSD P. 
Rating:
5.0

Have batteries on hand so you can replace batteries when dead ones are in the truck.

Bruce C. 
Rating:
5.0

N/A

ABRAHAMJOSUE L. 
Rating:
5.0

Customer did not leave a comment.

MOISES F. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
4.0

Customer did not leave a comment.

Michelle k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel V.  |  Overall Experience 
Rating:
5.0

Much more friendly than the uHaul store on 4th Avenue in Brooklyn where I made the reservation.

RICHARD B. 
Rating:
5.0

The same thing

OSIPICOLLINS I. 
Rating:
5.0

All very good

Antonio R. 
Rating:
5.0

My only complaint was that my truck reeked of cigarette smoke, which was really overwhelming. I had to drive in the rain with the windows down to deal with it. I wasn't aware people were allowed to smoke or I would have asked for a non-smoking truck.

SUZANNELOUISE D. 
Rating:
5.0

Customer did not leave a comment.

Nadiia H. 
Rating:
5.0

Customer did not leave a comment.

CARLOSA F. 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jesus M. 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BIKASHJUNG K. 
Rating:
5.0

The staff was extremely courteous, professional and friendly. Quick and easy transaction.

AIKELC S. 
Rating:
4.0

Customer did not leave a comment.

JANELLE S. 
Rating:
4.0

Customer did not leave a comment.

Conner T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YUDAMUMIN BATARA P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

georgios S. 
Rating:
1.0

First the person in charge did not even explain a bit of the system of where one can release the brake, they assume that one already know, not sure how much they earn i it it seems that is not much, otherwise their customer service would be better. Right?

IVANA C. 
Rating:
4.0

Customer did not leave a comment.

Jaime G. 
Rating:
5.0

Customer did not leave a comment.

JANGBU L. 
Rating:
5.0

Customer did not leave a comment.

william k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BORIS E. 
Rating:
5.0

Everything is improved, so good, specially retort the truck after labor hours

JAIMEB M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

TONATIUH L. 
Rating:
5.0

Overall everything was perfect, Natasha was very nice and understanding and very helpful, she definitely made the experience smooth and somewhat very efficient and transparent. From checking in to returning the equipment was handled professionally. Keep up the awesome work.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

MATEO J. 
Rating:
4.0

Customer did not leave a comment.

JAIME G. 
Rating:
5.0

The lady at the front desk was very helpful

Oscar G. 
Rating:
4.0

Customer did not leave a comment.

U THOWAI MAUNG M. 
Rating:
1.0

The lady that helped me there was very unprofessional poor knowledge of the companies procedures or options. Was rude and was doing the most to try not to help me. Was trying so hard for me not to get the truck. I was very confused about why she had that nasty attitude. I will definitely NOT recommend that facility to no body. She's the type of employee that doesn't care about a company's goals and needs and specifically has no care for customer satisfaction and service. She will put a business out of business. Just be aware of that to whom it may concern.

JORGE L. 
Rating:
4.0

Nae was great at the store!

LOUISSIMON P. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
4.0

Customer did not leave a comment.

BRITTANY MICHELL S. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO R. 
Rating:
4.0

Customer did not leave a comment.

JONATHANEMANUEL D. 
Rating:
5.0

Customer did not leave a comment.

gustavo C. 
Rating:
5.0

Customer did not leave a comment.

Zoran R. 
Rating:
4.0

Customer did not leave a comment.

Edens K. 
Rating:
5.0

Customer did not leave a comment.

YEFFERA Z. 
Rating:
5.0

Customer did not leave a comment.

ABRAHAMJOSUE L. 
Rating:
5.0

Customer did not leave a comment.

SCOTTL W. 
Rating:
4.0

Customer did not leave a comment.

LUISA R. 
Rating:
5.0

Great experience, Thank you for the truck rental.

PEDROENRIQUE M. 
Rating:
5.0

No

DRISS L. 
Rating:
4.0

Customer did not leave a comment.

JANUSZ J. 
Rating:
5.0

Always great to work with this location, the manager Nas is also excelent.

HANSSELD M. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Great truck, clean, well maintained. Low mileage and affordable service.

JORGEARMANDO G. 
Rating:
5.0

Customer did not leave a comment.

KATELYNMARY K. 
Rating:
5.0

Customer did not leave a comment.

Lenard W. 
Rating:
4.0

Customer did not leave a comment.

AUNG T. 
Rating:
4.0

The only thing I would complain of that I didn't received the dolly I requested in advance. I did t check the back of the truck until I got to the moving place. By then, it was late. Otherwise the customer service agent at the counter was very friendly and quick.

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Friendly check-out

Brendan C. 
Rating:
5.0

There is nothing to improve when you give excellent service. Thank you for a wonderful experience every time I come there. And your staff are wonderful and pleasant. Thank you again

NORMA H. 
Rating:
4.0

Customer did not leave a comment.

KIM MICHELLE F.  |  Overall Experience 
Rating:
5.0

We have been to many UHAUL's and this was the best place ever to do business. Nate, was extremely helpful and the manager was also great. Staff actually smiled and seemed happy. Rare find at UHAUL today! We are coming from Long Island, and we have only had sub par experiences there.

edy k.  |  First Impressions 
Rating:
5.0

Friendly and knowledgeable staff who are actually available and answer the phone! Keep up the good work.

CHRISTOPHERMARTI K. 
Rating:
5.0

The staff were straight up and respectful. They deserve some praise and a little extra.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

CUNHAU N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BECHIR B. 
Rating:
4.0

Customer did not leave a comment.

FAYEANN I. 
Rating:
5.0

Great jobs guys

festim F. 
Rating:
5.0

Keep up a good/fantastic job I was pleased with everything . 😊

Edwina W. 
Rating:
5.0

Customer did not leave a comment.

Kody T. 
Rating:
5.0

Customer did not leave a comment.

CHARLENEM S. 
Rating:
5.0

Staff was wonderful extremely helpful

Enrique V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

Very very nice people at the counter , exelente attention

GERMAN F. 
Rating:
4.0

Customer did not leave a comment.

Dhiraj K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMILO V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEODOREJ W. 
Rating:
3.0

Customer did not leave a comment.

EDWARD D. 
Rating:
5.0

Good customer service..

Rinchen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfredo Z.  |  Overall Experience 
Rating:
4.0

I have no real complaints, I just wish they had longer hours! I would recommend theme to someone! If they would have i would use them again!!!

Desiree J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maximo L.  |  Overall Experience 
Rating:
1.0

😤😖👎 you suck👇💩💩💩!!!

Edward T.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jared H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johanna C.  |  First Impressions 
Rating:
1.0

Thank you for your service Your policy On payment rate It's ridiculous. You raise my rate 4 times and one year.

Glen B.  |  Overall Experience 
Rating:
3.0

They didn't have what I needed so I took what they had . The truck I rented the mirror moved so it was useless the door didn't lock correctly and the truck shaked way to much passed 40 mph. Oh and it would be useful if they tell you if the truck has a ramp cause I wasted alot of time bringing the truck I rented cause it had no ramp .

ELBERT R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANE B.  |  Overall Experience 
Rating:
5.0

The alarm goes off every few minutes. It is ear-piercing and extremely annoying. Light goes off too often in the storage facilities. Besides that, everything else is fine.

Juan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krassimir G.  |  First Impressions 
Rating:
5.0

MUY.BUENO.TODO..GRACIAS.

Dixon H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKLYN M.  |  Overall Experience 
Rating:
4.0

The staff member supporting me was friendly and helpful. I felt taken care of.

Nazeefa H.  |  First Impressions 
Rating:
5.0

I have had years of wonderful experience with UHaul. The staff were always sypportive. Always courteous and polite. I will recommend UHaul to anyone, anytime. Thank you for all the courtesies extended to me. It is greatly appreciated.

RUTH I.  |  Overall Experience 
Rating:
5.0

Great customer service

Stanley L.  |  First Impressions 
Rating:
5.0

Friendly staff

Mohamed C.  |  First Impressions 
Rating:
5.0

The store manager Naasiha Matthews was incredible from the moment I walked in. I am currently disabled and unable to carry anything due to my crutches and she was kind enough to help me pick out my moving boxes not to mention put them in the car. That right there blew me away. Her whole team were amazing all working as a team together as a unit. I always enjoy bringing my business to that exact Uhaul location.

FABRIZZIO BENJAMI L.  |  First Impressions 
Rating:
5.0

Comonsiempre,exelente servicio, siempre que he nesecitado me han atendido con amabilidad.

Lourdes G.  |  First Impressions 
Rating:
5.0

Best U-HAUL EVER!!!

DANIEL L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joceline F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESUS C.  |  First Impressions 
Rating:
5.0

Gooof

Jose M.  |  First Impressions 
Rating:
5.0

Very polite, helpful and friendly.

APRILL A.  |  First Impressions 
Rating:
5.0

Service desk was attentive and professional. Helpful and informative. Thank you!

Rene G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wayne T.  |  First Impressions 
Rating:
3.0

Gratidao he gentleman whom takes care of the trucks, Davida, handsomeness, frirndly, helpful, very nice, is worse to use the facility. He is the best of all. Skin and educated. Very nice. Thank you. You made our experience much better.

A. K.  |  First Impressions 
Rating:
4.0

Nas was great

victor g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIMEGUILLERMO G.  |  First Impressions 
Rating:
5.0

It was my Best experience in a storage facility in a long time. I give (Four) ⭐️⭐️⭐️😳

Amos P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marie s.  |  First Impressions 
Rating:
5.0

She was amazing and also the place looks nice

Hansel M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Krassimir G.  |  First Impressions 
Rating:
5.0

Lovely place nice workers

mildred r.  |  First Impressions 
Rating:
5.0

The staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent job

Itzhak F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOANNA M.  |  First Impressions 
Rating:
3.0

People inside weren't wearing masks.

Ian F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan A.  |  First Impressions 
Rating:
5.0

First time renting a storage unit. Pretty good location. Clean.

Nicholas R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lina M.  |  First Impressions 
Rating:
3.0

The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.

David M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GERARD F.  |  First Impressions 
Rating:
5.0

The staff were very helpful. The manager was on site and very active and she was also very helpful.

Brett P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TL R.  |  First Impressions 
Rating:
5.0

I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.

CRAIG D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kabir S.  |  Online Move In 
Rating:
5.0

Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?

Gina R.  |  First Impressions 
Rating:
5.0

Great staff. Friendly and helpful!

STACI H.  |  First Impressions 
Rating:
3.0

the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customers

Ivonne T.  |  First Impressions 
Rating:
5.0

Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professional

Lucky G.  |  First Impressions 
Rating:
5.0

Wonderful service! Wendy was very personable, knowledgeable and helpful!

Robert M.  |  First Impressions 
Rating:
4.0

Very helpful and pleasant.

Pamela C.  |  First Impressions 
Rating:
5.0

They are excellent person, l’m very happy now with you guys. Thank you so much

Bernardo B.  |  First Impressions 
Rating:
5.0

Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!

Paul S.  |  First Impressions 
No reviews have been submitted for this location.

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