Customer did not leave a comment.Vej H.
Customer Reviews for U-Haul Moving & Storage of Woodside
Woodside, NY 11377
(Exit 43 on I-287 at 30th Avenue Location is north one block on the right)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The pick up visual truck had less gas and additional damages. I noted those things and took pictures. Truck barely had 1/8 tank of gas so I had to stop and get gas immediately. The drop off inspector said got in a vehicle and drove off, but the person who checked me out dd not perform the visual check off. When I got my receipt they charged me for existing damages. I have caIlled for 3 days to speak with someone about this with no success. I will never rent from you all again.Daries F.
Customer did not leave a comment.Hyeonwoo L.
Customer did not leave a comment.Jamol J.
Both locations very helpful never got my hands dirtyTeresa H.
My experience was simple and right to the point. Everything was explained well and professional. The only thing was the wait on line. Could have been a little shorter. But nothing crazy.Veronica R.
Incredible! Way more affordable than other options, great experienceNicole L.
Customer did not leave a comment.Michael H.
It's so difficult if u don't have a local driver license to get the serviceLizeth P.
Love uhaul, made my moving was easy than i thought. Thank youGotchanoot P.
Job well doneSteve E.
Customer did not leave a comment.Robert R.
very good and fastCharlotte O.
Customer did not leave a comment.Kevin A.
Custumer service was not good it was super good But the truck I got almost kill me and passenger the steering wheel had a lot a lot of play and the suspension was horrible every time it hit a pothole the hole truck wood go out of control I have to waste an hour of my time and take local streets to avoid making an accident and kill my self or hurts othersJulio M.
Customer did not leave a comment.EDUARDO G.
Customer did not leave a comment.Keith B.
Customer did not leave a comment.Rafaella A.
Very good and friendly service.Saleem K.
Update online reservationsJorge M.
Customer did not leave a comment.sabina B.
Customer did not leave a comment.Derry O.
Truck was beat up, dirty inside, with cigarette ash on the dashboard and in the ashtray. Crew has time for everything... little annoying experience and it was a really nice spot while ago...Michal S.
Customer did not leave a comment.David C.
Customer did not leave a comment.DUANE N.
I never have problem on this placeKamil T.
They charged a lot .ussas K.
Natasha went above and beyond to help me she was patient and gave me alternative modes of resolving the tiny tiny issue I had overall great locationShanda R.
I answered "no" regarding clean and well maintained equipment since we had to sweep out the back of the truck. That was my only issue, otherwise, everything was great, as usual!Timothy H.
Customer did not leave a comment.Jesus V.
Customer did not leave a comment.Jorge M.
wish i could have dropped it off anywhere if i was gonna pay $82Tristen S.
Would of loved a little off the total price for returning the vehicle an hour earlyEric S.
Customer did not leave a comment.keith W.
Customer did not leave a comment.James F.
When you deliver the truck it was really hard because when I tried to share location it didn't accept to share may location and directed me to go to settings and there was no clue. End of the story I called the customer service and the agent solved my problem Also you cannot attach a picture that's a problem. Because I already delivered trucks keys also I sent the picture to the customer service and she maged to solve it for meamr E.
I was forced to take the cargo van after I was informed that the box truck that i had reserved was running over the reservation. The sales rep by the name of Randy, said that she would issue me a $50 credit towards the rental, which I hope will be honored. And the truck has a leak right rear time thatSOULEYMANBAKARY T.
Overall the everything was "okay"... The employees were actually extremely pleasant. However, despite at least 5 people working behind the counter assisting multiple folks simultaneously, the line moved VERY very slowly. It became clear why.. they were all making a million phone calls to "verify" we were who we said by calling us, asking to see our phone screen, and then calling any random contact of ours. It was an obnoxious repetitive task they were doing, and was really annoying everyone else i saw checking out as well. It added maybe about 4 or 5 minutes to EVERY person checking out. So, the employees were so nice, but it became clear that this policy was causing total nonsense for everyone involved.Dmitri S.
Customer did not leave a comment.Maximilian I.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Kevin M.
everything is okAna L.
u-hul in this address it is excellent I recommend it excellent service the trucks have a good cleanlinessOswaldo G.
Try and make sure trucks have clean windows inside and do something about trucks that have a smell in themILLYA D.
I left my wallet inside the van please contact asap!! 3479245189Dimitri K.
Customer did not leave a comment.Seungyong B.
Location was fine, but the overall rental experience was stressful. First, my reservation was changed smaller truck and later time a day before my pick up. Then at the location I was told my cost would be doubled than I was quoted. I was also told any discrepancy in billing I would have to deal with "them" meaning corporate. I'm glad the young lady that was checking me out understood the situation and took care of me properly.Pedro A.
Great Service!Jose S.
Customer did not leave a comment.JAMESC C.
Customer did not leave a comment.FEBELETM D.
Customer did not leave a comment.Nawang L.
Improve your app. Even with all info uploaded I still have to upload my ID once I open the truck share app. In person pickups are no problem in woodside. Just fix the app and the approval process after hours. Otherwise this location is great.Josip M.
Customer did not leave a comment.Jerene D.
It took a long time for each customer to get serviced. The line got very long in the half hour I was there. Thankfully, I got there before the crowd. I was disappointed by the pricing model U-Haul kept the price of the trip secret until the very last minute. That feels deceitful.Dane A.
Need's more 26ft trucksDeley L.
Very good service, I was attended by great professionalsReginaldo D.
atenciÃ³n no goodJose A.
The AC did not work the truck pulled to the right the cab was NOT quiet the Gas gauge was not accurate and would not fill pass 3/4 tankpeter B.
Customer did not leave a comment.Robert L.
Absolutely amazing staff, every one was so helpful and kind! So glad I chose this location.Gia M.
Customer did not leave a comment.nelly M.
Customer did not leave a comment.William B.
Very helpful and easy to get the serviceâ€¦ fully recommendDHUNDUP T.
Customer did not leave a comment.Erin T.
Attention no goodJose A.
Customer did not leave a comment.Kim C.
Customer did not leave a comment.wilson M.
I am searching for my bill for my service and can't find it. Please call 609-280-8612 to confirm.Robert G.
Customer did not leave a comment.Luiz A.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.norris L.
Customer did not leave a comment.Bernd F.
Customer did not leave a comment.Manuel B.
Customer did not leave a comment.Charlotte O.
Customer did not leave a comment.Sidney B.
AtenciÃ³n not is goodJose A.
I was disappointed when I was informed that I would be charged for two rental fees and two rentals fees of an appliance dolly. I originally assumed I was only going to need the truck for 8 hours, but it took longer than expected and I rang the store and they told me I could use it for 24 hours. I figured 24 hours would mean one days rental charge and dolly charge since there are 24 hours in a day, and because it would have been the same one time charge had I originally chose to rent the truck for 24 hours instead of the 8 I assumed. To my shock, i was charged (as mentioned before) twice for using the same truck and dolly within 24 hours. The store explained it as since I called before my 8 hours were up on my original reservation, they qualified the extension as a new rental period. I thought that was sneaky and unfair. Especially since 24 hour rentals to begin with are only counted as one days rental fee/ period. I felt like I got robbed only for being polite and trying to use the truck as little as possible so someone else could use it later. Kind of a good Samaritan type of thing. Well that was foolish obviously. I feel like the fact they even allow you to choose how many hours you need the van vs 24 hours as a minimum type is exactly the type of sham they employ to trick customers like myself to pay extra fees. That is my only complaint. Its their policy structure and their hidden agenda to trick customers into higher bills. I found that highly unfair and unethical. Again, had i just selected to rent the truck for 24 hours at the time in making the reservation online, I would have never occurred the extra expenses. So, shame on you uhaul. Customer service and business ethics obviously aren't what you pride yourself on. Its knowing people will have to use you when they move. Than you set up these bogus policies to squeeze out all the money you can. Very disappointed.Ivan P.
Thank you uhaul you salve my probleranjit K.
Customer did not leave a comment.Gregory L.
Went above and beyond to ensure everything ran smoothlyYvette J.
The lady that took my order at the counter I found she was very rude and had a attitude. And she was not even wearing a mask. When she yawned she had not even the manners to put here hand to her mouth. Avoid this place over there rude people.Maurice O.
Drop off was excellent, personnel was very helpfuljohn S.
Very professional when store is open.. I would not rent on line it doesn't work. In person customer service is a mustAnthony C.
Better customer service i feel rob bc My rental of 19.00 plus 32-36 Miles that was only 60...something dollars end up in a 186#.00 dollar Bill i Will never use this service ever again,Elvin C.
Customer did not leave a comment.Marsid J.
Customer did not leave a comment.CARLOS A.
Customer did not leave a comment.ricardo R.
Customer did not leave a comment.Arjun G.
The dolly/hand truck that I paid for was not provided, and I was still charged. No one would answer the phones. There was broken glass in the truck as well.Tyson L.
Customer did not leave a comment.Kleber C.
Customer did not leave a comment.Ircania V.
servicio al cliente no podÃa entrar para devolver el vehÃculo los llame y nunca me respondieronWilson J.
Great staff. They treat me like familyâ€¦Chase G.
Customer did not leave a comment.XIOMARA S.
Customer did not leave a comment.Maria R.
Everything was great with my trailer rental. The gentleman that helped me was very friendly and funny. Went out of his way to be extra helpful. Great employee. Will rent again from Uhaul next time I need a truck or trailer.Michael S.
Your gas gauges are faulty. Twice I had to put in more gas than made sense. ie I went under 20 miles, yet putting in 1.3 gallons did not replace what was used. All driving was highway, no stop and go and zero idling.Scott W.
Customer did not leave a comment.Christine B.
Need to fix the wind shield water n glass is not clear â€¦ smells wired .. other then that good👍Tenzin T.
Customer did not leave a comment.Joseph M. | Overall Experience
Customer did not leave a comment.Wayne T. | Overall Experience
Customer did not leave a comment.Arash V.
Customer did not leave a comment.Daniel F. | Overall Experience
N/CCLAUDIO P. | Overall Experience
Great customer service!KONSTANTINOS B. | First Impressions
Customer did not leave a comment.rolando c. | First Impressions
Customer did not leave a comment.Demi G. | Overall Experience
Customer did not leave a comment.ANDRES P. | Overall Experience
El personal excelente lSusana De Jesus Q. | First Impressions
Customer did not leave a comment.Juan G. | Overall Experience
Customer did not leave a comment.CARLOS A. | First Impressions
Good stuff.MOHAMED I. | First Impressions
Customer did not leave a comment.Desiree B. | Overall Experience
Customer did not leave a comment.Doris S. | Overall Experience
Muy buen servicios y precios muy cómodos, a comparación de otras entidadesJUAN S. | First Impressions
I would give "Excellent" if facility would be open 24h.Grzegorz G. | First Impressions
I have been using uhual storage for over 4 years. I never had any issues with the company and the facility. They always communicated any updates with me as well as payment changes with my storage locker. Thank you Uhual!Madison R. | Overall Experience
Customer did not leave a comment.Leonardo T. | Overall Experience
It’s a nice storyGloria G. | First Impressions
Customer did not leave a comment.Melissa L. | Overall Experience
Late charges a little annoying.ROBERT L. | Overall Experience
N/ALEE J. | Overall Experience
Customer did not leave a comment.Nataly V. | Overall Experience
Good friendly staff 👍👍Kleaver S. | Overall Experience
Customer did not leave a comment.Raisa L. | Overall Experience
Customer did not leave a comment.SIDNEYPROVATO H. | Overall Experience
Customer did not leave a comment.Michelle k. | Overall Experience
Customer did not leave a comment.Angel V. | Overall Experience
Customer did not leave a comment.Angela F. | Overall Experience
Customer did not leave a comment.Brian C. | Overall Experience
Customer did not leave a comment.Conner T. | Online Move In
Customer did not leave a comment.Benjamin R. | Overall Experience
Customer did not leave a comment.william k. | First Impressions
Customer did not leave a comment.KIM MICHELLE F. | Overall Experience
We have been to many UHAUL's and this was the best place ever to do business. Nate, was extremely helpful and the manager was also great. Staff actually smiled and seemed happy. Rare find at UHAUL today! We are coming from Long Island, and we have only had sub par experiences there.edy k. | First Impressions
Customer did not leave a comment.Elizabeth M. | Overall Experience
Staff was wonderful extremely helpfulEnrique V. | First Impressions
Customer did not leave a comment.Dhiraj K. | Overall Experience
Customer did not leave a comment.CAMILO V. | Overall Experience
Good customer service..Rinchen D. | Overall Experience
Customer did not leave a comment.Alfredo Z. | Overall Experience
I have no real complaints, I just wish they had longer hours! I would recommend theme to someone! If they would have i would use them again!!!Desiree J. | Overall Experience
Customer did not leave a comment.Maximo L. | Overall Experience
😤😖👎 you suck👇💩💩💩!!!Edward T. | Overall Experience
Customer did not leave a comment.Jared H. | Overall Experience
Customer did not leave a comment.Johanna C. | First Impressions
Thank you for your service Your policy On payment rate It's ridiculous. You raise my rate 4 times and one year.Glen B. | Overall Experience
They didn't have what I needed so I took what they had . The truck I rented the mirror moved so it was useless the door didn't lock correctly and the truck shaked way to much passed 40 mph. Oh and it would be useful if they tell you if the truck has a ramp cause I wasted alot of time bringing the truck I rented cause it had no ramp .ELBERT R. | First Impressions
Customer did not leave a comment.DIANE B. | Overall Experience
The alarm goes off every few minutes. It is ear-piercing and extremely annoying. Light goes off too often in the storage facilities. Besides that, everything else is fine.Juan G. | Overall Experience
Customer did not leave a comment.Krassimir G. | First Impressions
MUY.BUENO.TODO..GRACIAS.Dixon H. | Overall Experience
Customer did not leave a comment.FRANKLYN M. | Overall Experience
The staff member supporting me was friendly and helpful. I felt taken care of.Nazeefa H. | First Impressions
I have had years of wonderful experience with UHaul. The staff were always sypportive. Always courteous and polite. I will recommend UHaul to anyone, anytime. Thank you for all the courtesies extended to me. It is greatly appreciated.RUTH I. | Overall Experience
Great customer serviceStanley L. | First Impressions
Friendly staffMohamed C. | First Impressions
I got in when I needed to. When I came back my stuff was still there. What more can you ask for.Jerry J. | Overall Experience
Customer did not leave a comment.Susan W. | Overall Experience
Customer did not leave a comment.DANIEL R. | First Impressions
I am not a business soni couldn't get access after 10pm that made things a little difficult while doing my move. Other than that the place is well run and maintainedLance L. | Overall Experience
The team at this Woodside facility were very nice and so helpful to us!Margaret S. | First Impressions
Customer did not leave a comment.YangYu Z. | Overall Experience
Muy buen servicio graciasWashington B. | Overall Experience
Price was reasonable and very convenientzhensheng z. | Overall Experience
Customer did not leave a comment.Fernan J. | Overall Experience
The store manager Naasiha Matthews was incredible from the moment I walked in. I am currently disabled and unable to carry anything due to my crutches and she was kind enough to help me pick out my moving boxes not to mention put them in the car. That right there blew me away. Her whole team were amazing all working as a team together as a unit. I always enjoy bringing my business to that exact Uhaul location.FABRIZZIO BENJAMI L. | First Impressions
Comonsiempre,exelente servicio, siempre que he nesecitado me han atendido con amabilidad.Lourdes G. | First Impressions
Me encanta UHAUL! El personal que allí trabaja, los vehículos, los espacios para almacenamiento, la ubicación de la tienda ... todo!Eduardo G. | Overall Experience
🙏 thank you so much to the staff they are both helpful and courteousRuby M. | Overall Experience
Best U-HAUL EVER!!!DANIEL L. | First Impressions
Customer did not leave a comment.YOLANI S. | Overall Experience
Customer did not leave a comment.Dennise C. | Overall Experience
Move out date was the august 17th 2021NATALIA P. | Overall Experience
Customer did not leave a comment.Yashira B. | Overall Experience
We drove a 15-foot truck from Florida. The size online for the unit we rented did not fit the recommendation and we ended up having to get another unit to store the remaining items. We had a long process of moving into our unit as the loading dock that was closer to the unit was blocked and were told we should have waited until the end of the month as that is the time it would be clear. As stressful as our day was, this comment really did not help as we had to move when we had to move. There was a lot of trash around and we were worried we would get blamed for it even though it was there prior to our move. The girls at the front desk, however, were amazing and did the best they could to help us get a second unit and work with us on processes and procedures to save us some money.ALEXANDRA A. | Online Move In
Customer did not leave a comment.Joceline F. | Overall Experience
Customer did not leave a comment.ADAM C. | Overall Experience
Customer did not leave a comment.Byron M. | First Impressions
Room size isn't as accurate as it should be, 5x7x6.9 said good for Queen size mattress, it ends up with mattress squeeze in there and and the gate won't close. I have to go with bigger size room, fortuney it's still available.Bill L. | Overall Experience
Customer did not leave a comment.CARLA Y. | Overall Experience
The only complaint I have that the customer parking was taken by Uhaul trucks. It made it very inconvenient..HELEN M. | Overall Experience
Customer did not leave a comment.JOSUE R. | Overall Experience
The manager is the best, thank you.Joshua M. | Overall Experience
I love this facility. Always helpful. Staffs are great. Space is always cleaned even before the pandemic. Yes I love this place.Sai C. | First Impressions
Customer did not leave a comment.Paloma T. | Overall Experience
Customer did not leave a comment.Pablo V. | First Impressions
Customer did not leave a comment.Joceline F. | First Impressions
Customer did not leave a comment.Maria C. | Overall Experience
Size and description need more accurate, it saids the space good for Queen size mattress, actually door won't close with mattress in there plus make no sense to bring heavy stuff to the upper level storage.Bill L. | First Impressions
Customer did not leave a comment.NGAWANGTENZING L. | Overall Experience
Everyone here was very helpful and nice! This was my first time renting a storage unit. I reserved the unit online which was an easy process. Once I got to the unit I realized it was not going to be big enough and that it was an upper level unit. Since I had a couple heavy objects this was not going to be feasible. They were very understanding and helped me figure out what to do.Anna T. | Online Move In
Customer did not leave a comment.Tracey G. | Overall Experience
Customer did not leave a comment.Nicholas P. | Overall Experience
Customer did not leave a comment.Edith r. | Overall Experience
Customer did not leave a comment.JESUS C. | First Impressions
Muy buena la atención y la orientación todo limpio gracias good jobOmar P. | Overall Experience
GooofJose M. | First Impressions
Customer did not leave a comment.Kristen H. | Overall Experience
The only concern is that I spent 45 min in line since only one person was working. She did a very good job explaining everything tho. Maybe add one more person at the register in the morning.Anya L. | First Impressions
Excelente servicio para mi porque me estaba mudando y tenía tantas cosas conmigo, esto fue de gran ayuda durante un mes completo pude almacenar mis pertenencias y adicional me dio tiempo para establecerme y conseguir un sitio donde vivir tranquilamente. Buena iluminación, limpio y agradable. Carros para transportar las cosas muy buenoWINDER C. | Overall Experience
Very polite, helpful and friendly.APRILL A. | First Impressions
The crew that were onsite were very accommodating. I had to close out my account and empty my unit. All was smooth and I felt well taken care of all around. They smiled and had a great attitude throughout the experience. This is how it should be. I’ll always come back here..This made up for my last experience here which was disappointing. Thank you...Chase G. | Overall Experience
Customer did not leave a comment.Lawrence W. | Overall Experience
Service desk was attentive and professional. Helpful and informative. Thank you!Rene G. | Online Move In
Customer did not leave a comment.Danny L. | Overall Experience
Customer did not leave a comment.Emily P. | First Impressions
Customer did not leave a comment.Wayne T. | First Impressions
Customer did not leave a comment.Ana A. | Overall Experience
Customer did not leave a comment.Fabio ramirez a. | Overall Experience
Customer did not leave a comment.Fabio R. | Overall Experience
Customer did not leave a comment.Karoline R. | Overall Experience
Customer did not leave a comment.Aislinn J. | First Impressions
The lady at the front is very rude and not helpful. While waiting in line, I heard her call customers “annoying” in front of other customers. I asked if she could show me a map or guide me to how I can get to my storage unit. She responded rudely and told me “I don’t know what to tell you honey, it’s the same way as before.”tatiana r. | Overall Experience
Gratidao he gentleman whom takes care of the trucks, Davida, handsomeness, frirndly, helpful, very nice, is worse to use the facility. He is the best of all. Skin and educated. Very nice. Thank you. You made our experience much better.A. K. | First Impressions
Nas was greatvictor g. | First Impressions
Customer did not leave a comment.JAIMEGUILLERMO G. | First Impressions
Helpful staff overall in every way possible. Nas the store manager went above and beyond to provide great customer service.Amir W. | Overall Experience
Customer did not leave a comment.Erick M. | Overall Experience
Customer did not leave a comment.JOHN C. | Overall Experience
It was my Best experience in a storage facility in a long time. I give (Four) ⭐️⭐️⭐️😳Amos P. | First Impressions
Customer did not leave a comment.marie s. | First Impressions
Customer did not leave a comment.Bradley C. | Overall Experience
La atencion de customer service esta muy por debajo de esta gran corporacion, no atienden a los telefono y la atencion personal en oficina es de mal modo y mal explicados los servicios. En caso de una emergencia este servicio al cliente es un fraude, que lastma.CARMENPATRICIA S. | Overall Experience
I had a great experience using uhal storage. The staff were super helpful and the facility was always clean.Stephanie N. | Overall Experience
She was amazing and also the place looks niceHansel M. | Online Move In
Customer did not leave a comment.Zoe T. | Overall Experience
Customer did not leave a comment.Krassimir G. | First Impressions
I will like to thanks all the great service during the years that I was using the service. What I liked more is the maintenance and the respect and organization of the team workers. Once again thanks for everything.ANA L. | Overall Experience
The staff is great.Edward L. | First Impressions
Clean facility, super understanding Managment, I highly recommend this company in both services, car rental and storage.Marc a J. | Overall Experience
I would like to thank Wendy for being so friendly and helpful. She not only helped us get an excellent storage unit (bottom floor instead the top one) but she provided us a phone number for a taxi service since we don’t have a car. I believe she went above and beyond and a raise in her wages is absolutely recommended!Maria S. | Overall Experience
Customer did not leave a comment.Kristen H. | First Impressions
Customer did not leave a comment.Mitchell C. | Overall Experience
Customer did not leave a comment.KANNAN R. | First Impressions
Lovely place nice workersmildred r. | First Impressions
The staff and the general manager were very friendly and helpful. Other places should learn from how this place is run and maintained.Excellent jobItzhak F. | First Impressions
Customer did not leave a comment.WIRAT A. | Overall Experience
Customer did not leave a comment.JOANNA M. | First Impressions
The manager was very helpful he was very patient and understandingDadrian T. | First Impressions
Set storage ever.Marc a J. | Overall Experience
The only issue I had was when I was a day late or so in payment, I was charged a late fee, which I was not aware of this fee. When I asked about the charge, I was told if I change my paying method to auto pay the charge will be waved! That never happended. I made several attempts and I got nowhere!!!! Please advise. David LuddyDavid L. | Overall Experience
People inside weren't wearing masks.Ian F. | Online Move In
I would recommend this storage to anyone.Vida G. | Overall Experience
Customer did not leave a comment.Marilyn G. | Overall Experience
Customer did not leave a comment.Cheryl O. | Overall Experience
Storage and truck rental customer for many years. Can only state good things about this particular facility, reliable and safe trucks, always clean office area, hallways, and restrooms. Staff very nice, courteous, helpful, and knowledgeable about the business. Manager, Nas Matthews friendly and always willing to accommodate customer’s needs and concerns in any given situation. Used other u-Haul facilities in the past but this is by far my favorite. Kudos to Nas and her A-1 staff!RONALD A. | Overall Experience
This facility has the most profession and helpful staff. Please don't lose them!miroslaw W. | Overall Experience
Customer did not leave a comment.Juan A. | First Impressions
The first 3 months were a little bumpy as i was transferred from one storage space to a smaller one.. In that transition there was one time i found a lock note for none payment which was incorrect and then another time my card was locked out for none payment and then another time i was charged late fee which again was in correct once the info was looked up.. All three times were handled by the manager Nas Matthew who was very professionally and fare as well as assured me the last time that I will not have my service interrupted again.. I was very satisfied with the outcome and for the rest of the time there i didn't have anymore problems.. Thanks for the professionalism. JayJorge M. | Overall Experience
Customer did not leave a comment.Melissa D. | Overall Experience
Customer did not leave a comment.MARTHA C. | Overall Experience
Customer did not leave a comment.THANH V. | Overall Experience
Me salió muy económico y cerca de mi casa muy buena la atención me gustóOmar P. | First Impressions
Nas Matthew was super helpful and made my day a lot easier !Fabio R. | First Impressions
Customer did not leave a comment.APRIL S. | Overall Experience
Nas is doing a splendid job training her staff, so the service reflects the responsiveness at all levels and times of service.Grace D. | Overall Experience
The representative was very friendly and helpful. She even took us to a couple of the storage units to see what they actually look like. Great staff.Frederick J. | First Impressions
First time renting a storage unit. Pretty good location. Clean.Nicholas R. | Online Move In
Customer did not leave a comment.Lina M. | First Impressions
i had to cancel my storage, as my move got cancelled, but staff was excellent and answered questions 1, 2 and 3 from what I sawbett g. | Overall Experience
The lack of deck-level loading docks is a glaring deficiency. This made our move-in take a good deal longer than necessary. I asked about the availability of a loading dock before renting, and was told that there was one. The hallway on front of my unit was also too narrow for us to be able to bring some of our furniture into the unit without tipping it up on end.David M. | Online Move In
Customer did not leave a comment.raul c. | Overall Experience
Customer did not leave a comment.Odellia L. | Overall Experience
The sales associate .. Her name is Nas.. Was exceptionally helpful.. She went out of her way to help. Which means a lot. She’s definitely an asset to your team .. Thanks again Nas.. You are appreciatedTishaun J. | Overall Experience
Customer did not leave a comment.Victor A. | Overall Experience
Customer did not leave a comment.GERARD F. | Overall Experience
Customer did not leave a comment.GERARD F. | First Impressions
All was well and convenient... always good! And reliableMaria F. | Overall Experience
The staff were very helpful. The manager was on site and very active and she was also very helpful.Brett P. | Online Move In
Customer did not leave a comment.MARIA LOURDES C. | Overall Experience
Customer did not leave a comment.TL R. | First Impressions
The customer rep that help me was extremely slow and didn’t have the basic skills. She had to ask her co workers a question regarding every step. It took a very long time to get a second unit in order and added to my existing account.JENNIFER L. | First Impressions
Customer did not leave a comment.Shamecca P. | Overall Experience
I was a customer for almost three years. Never face any problem. Every employee in this location is super nice. And store manager Mattews one of the super nice person i ever meet.Pradip S. | Overall Experience
I am upset that i wasn't able to use the app the close out my truck rental. I do not want to pay extra because of a technical issue. Other than that, I had no complaints.CRAIG D. | First Impressions
Customer did not leave a comment.Angela F. | First Impressions
Customer did not leave a comment.Kabir S. | Online Move In
UHAUL facility was great for the time we utilized the services. Fortunately, we were able to find an onsite location on the airport grounds and as a result, no longer needed said services. Since the beginning, nearly 4 months ago, the staff at this location (U-Haul Moving & Storage Of Woodside), specifically, Ms. Nas Mathews, has been an absolute gem to work with. I will definitely refer anyone in need of storage to not only sign with UHAUL, but to specifically use UHAUL of Woodside. I know if given the opportunity and need, I would!! Thank you all. Eric Ortiz - Branch Manager - LGA (Allied Universal)Eric O. | Overall Experience
Nas, the general manager of this location is an absolute superstar. There was a very high stress situation that occurred on the property and she handled it very well. I work in the hospitality industry, and I understand the stress she must have been feeling, and she took care of everything. We rented a van and storage unit and everything went smoothly. The only thing I would recommend for the higher ups is to re do parts of the floor in the stoarage area, there are some cracks and imperfections that cause the carts to get stuck which can damage the items on the carts if they fall or shift. Word of advise, get there early if you are renting a vehicle. Uhaul needs to contact a few different people to confirm your identity and for security before they can hand you the keys. This process took us about 15 minutes, but if there’s a lot of people on line, that time will add up. Also, if you are loading things from your car late night around 9pm, park on the left side of the building Or make sure you can’t get boxed in if other people are dropping off their vehicles. We got boxed in but it was at the end of our rental anyway so it worked out. We would definitely rent from them again. Nick PNicholas P. | First Impressions
Overall, I was satisfied with the van rental, picking up the van at Johnson city was a pleasant experience. The personnel in Johnson city were courteous and helpful, but my experience at the BQE location when renting the store locker was not what I expected. The lady that help me wast courteous, she took too long, the information that she need should have in the system, and when she need my information couldn’t even ask me in a pleasAnt manner, also it would be nice to explain where was my locker, how to properly open/get access, no I had to figure it out on my own, and ask another customer, I would suggest to give more trading to the lady that attended me. As for the person who received he van back, he was very helpful and explained me all that I need to do, as it should be, for that I want to thank him and the person in Johnson city as for the lady I think she can do better with proper training.Jorge C. | First Impressions
Customer did not leave a comment.Wilmer L. | Overall Experience
Graciasfabian o. | Overall Experience
Customer did not leave a comment.Mario H. | Overall Experience
Very quick and efficient service. Had trouble getting into the storage room with my keycard and the lady who helped me at the desk actually came out to help me without me asking her to do so. It made me feel like I was taken care of. I think her name was estella or something along those lines?Gina R. | First Impressions
Great staff. Friendly and helpful!STACI H. | First Impressions
Customer did not leave a comment.Shamecca P. | First Impressions
I am still awaiting a call back from customer care and upper management. I spoke to the manager Naj over 2 months ago and she promised a callback the next day because of false promises regarding the product I would receive. She did not! I left dozens of messages and even came in again several times and still she did not call. Finally she called this past Mon. after I had spent literally hours on the phone trying to get customer care and escalate., offered no reason or apology for not fulfilling her promise to call back or adjust things and blaming me with a very rude and abrupt tone, interrupting me and talking over me. When I asked why she had not called back, she interrupted agaon and said rather dismissively "so you want me to escalate?! Ok I'm going to escalate it." I still have not heard from ANYONE. Michael Eisenberg 5163957644Michael E. | Overall Experience
the facility should have elevators that stop on upper levels so you don't need to struggle carrying heavy objects. Someone should orient customersIvonne T. | First Impressions
To hot in the storage area very nice staff, clean areaNicole H. | Overall Experience
Everyone I met along the way of my path to storing my life‘s possessions was terrific Wendy Jocelyn the manager Nas and the guys working on the trucks outside are super friendly, super nice, super helpful and 100% professionalLucky G. | First Impressions
Customer did not leave a comment.Nguyen T. | Overall Experience
Wonderful service! Wendy was very personable, knowledgeable and helpful!Robert M. | First Impressions
Customer did not leave a comment.Carol H. | Overall Experience
Customer did not leave a comment.Kathleen A. | Overall Experience
Customer did not leave a comment.Wilmer L. | First Impressions
Customer did not leave a comment.IMRE B. | Overall Experience
Professional, knowledgeable staff. Facility is clean and secure. I was at this U-Haul facility for many years and never had an issue at all. I would highly recommend this facility to anyone seeking extra storage space.JOHN G. | Overall Experience
I love this facility! After years of storage there, I had to move on, but I can honestly say this place was well worth every cent of rent over the years -- the place was always immaculate, the staff helpful, and the rent fair. BYE WONDERFUL STAFF! I WILL MISS YOU! STAY WELL & GOOD! xoxSURAN M S. | Overall Experience
Customer did not leave a comment.ROGER JR D. | Overall Experience
Customer did not leave a comment.Ciprian K. | First Impressions
Customer did not leave a comment.Maria M. | Overall Experience
GraciasJose A G. | First Impressions
Customer did not leave a comment.BIANCA D. | Overall Experience
Customer did not leave a comment.KEITH B. | Overall Experience
The place has always been clean and the staff are friendly and professional. Thank you so much . The storage rent is worth every penny because of you guys!bonifacio a. | Overall Experience
All. The workers were very nice ms Linda ma Cindy All of them thank youUrris R. | Overall Experience
The manager on site there, Naashiha Matthews, was completely un professional and does not take her job serious. She got upset with me because I was making suggestions on to how to resolve an issue of mine, and said she just didn't wanna give me a truck. I guess maybe she felt she was looking incompetent. I was just trying to come up with a solution for a reservation that I paid for. I think I have a right to ask questions. She just didn't have any answers for them, so she got defensive, and then retaliated because she thought she could get away with it. She told her staff member to cancel my reservation right in front my face out of spite. She behaved completely classless. She has no business running a store.ANTONIO MARK M. | Overall Experience
Courteous staff. Helpful and gave me all the info on the facility I needed. Seamless and quick transaction.KAREEMR C. | First Impressions
Customer did not leave a comment.JOSE R. | Overall Experience
The hall to my locker was always dark, it had a motion detector to activate the light but it took a while for it to turn on. Overall good service though. Thank you.Juan F. | Overall Experience
My overall experience with U-Haul—from vehicle rental to storage unit—was excellent. And the staff was very friendly and helpful. This was greatly appreciated since my needs were under unpleasant circumstances.Robert S. | Overall Experience
Customer did not leave a comment.Kristine G. | Overall Experience
Overall experience was efficient. Under these circumstances with COVID19, I wanted to get in and out and I wanted safety. All precautions were taken. Thank you. This was a difficult time for me as Mom passed and we had to clean out her apartment. Your service made it easier.Deborah R. | First Impressions
Customer did not leave a comment.Robert P. | Overall Experience
Customer did not leave a comment.Raymond V. | Overall Experience
Customer did not leave a comment.FERNANDO V. | Overall Experience
Price is too highCarlos V. | Overall Experience
Customer did not leave a comment.Nikki B. | Overall Experience
El personal del counter muy mal, mal, mal, atención, NO HAY EMPLEADOS BILINGÜES, Yo tuve un contrato de 2 años en Uhual Woodside y los pago cada mes era un problema cuando yo llamaba, porque no hay empleados bilingüe, I don’t recommend this U-Haul storage thank youJoanna S. | Overall Experience
Customer did not leave a comment.Ruben O. | Overall Experience
Customer did not leave a comment.AVI S. | Overall Experience
Customer did not leave a comment.Paola C. | Overall Experience
Very helpful and pleasant.Pamela C. | First Impressions
Had a good experience because Linda was very professional. She provided thorough and detailed explanation of all info I need to know. She is very client oriented & this factor makes a big difference.Maria P. | First Impressions
The personnel who assisted me was helpful And friendly. I came in less than an hour before closing and she did not express any displeasure with helping me.KRIS N. | First Impressions
the only con that I have is the expense. Too expensive !!STEPHANIE F. | Overall Experience
Thank you for a great costumer service.Karen G. | Overall Experience
Thank you!Stephanie T. | Overall Experience
Great place. The facility is exceptionally clean, especially the bathrooms. There are many carts available to transport your belongings to and from the rooms. Lighting is great. Workers are awesomeLinda C. | First Impressions
very good valueMichael E. | Overall Experience
The manager here needs to learn manners Because of her i will never recommend this place to any one in fact i will tell them the horrible experience she made us feelStarking D. | Overall Experience
Terrible pricing, with increases every Fall no matter when you sign up. I only had 3 months at my original rate. Horrible policy when you leave— no prorating for prepaid monthTHEODORE D. | Overall Experience
I had the storage for almost 10 years, never a problem, always clean and well lighted.ANGELO V. | Overall Experience
My experience with uhaul storage facility was great. I had no problems.simone e. | Overall Experience
The space was clean and the staff was very helpful and friendly.Robert S. | First Impressions
Iv been a customer there for years , always helpful and friendly staff , if there was a spill and you notified them someone would be there to clean up in minutes , I gotta be honest it was greatMIKE B. | Overall Experience
Amazing staff. Very helpfulEli B. | First Impressions
Helpful and kind people. Made everything easy.David G. | First Impressions
Attendants were nice and helpful.HYNDRANI P. | First Impressions
Linda was extremely helpful and friendly, made our renting experience wonderful. Easy move in and move out!Jessica K. | Overall Experience
Everything is perfect thank youVictor V. | First Impressions
ThanksMohamed C. | First Impressions
Fast Easy ProfecionalELIECER BILLY I. | First Impressions
Very professional and efficient!Joshua E. | Overall Experience
Used this storage for 12 years and never had an issue. Everything was greatVIVIANA M. | Overall Experience
This facility is ridiculous. We were mistakenly charged $3,000 for a truck rental (when the charge was $300.) It took more than 5 phone calls of an average of 20 minutes in length to fix the mistake.Steven J. | Overall Experience
Easy and convenient, staff was very attentive and everything went smoothly. Highly recommend!Tanya M. | Overall Experience
Very goodNicholas O. | Overall Experience
Everyone was very helpful and kind.Sarah L. | First Impressions
Staff were really helpfulDavid J. | Overall Experience
Everyone so professionalGlenn S. | Overall Experience
They should put. A better managerCesar R. | Overall Experience
the Manager Nas she was a wonderful person thanks for your helpJORGE V. | Overall Experience
Customer for 12 years great placeCANDITO S. | Overall Experience
No words can explain how great everyone was. Especially Ashley and the manager Nas.marie s. | First Impressions
I waited in line for over almost an hour and a half. No exaggeration. This location was understaffed and made little to no effort to communicate to the people about what the hold up was.Norazaih W. | First Impressions
Extremely helpful and friendly.Chris L. | Overall Experience
They are excellent person, l’m very happy now with you guys. Thank you so muchBernardo B. | First Impressions
thank you uysGustavo P. | Overall Experience
Everything is good, only comments I have is about the rates of storage room, it's bit high.Mohammed J. | Overall Experience
Koren was extremely helpful and professional.DAVID C. | Overall Experience
Very satisfied with the service and staff.ABEL L. | Overall Experience
greatJONATHAN P. | Overall Experience
Thanks again for the friendly service and professionalismarmondo v. | Overall Experience
The facility manager that we interfaced with was extremely helpful on a short notice move in. Customer service at the highest level.patrick w. | Overall Experience
Of ALL the uhaul experiences I’ve had this was by the best!! Everyone here was so helpful and went over and above expectations, I want to thank Naz specifically she made sure I was well taken care ofterrence s. | First Impressions
We have had a storage unit and rented a car carrier from UHAUL. The staff both in NY and in Blair Nebraska were wonderful. They showed patience and courtesy and always had an upbeat attitude. .James P. | Overall Experience
Very clean. Well lit. Just wished self service hours to storage were longer.MERCEDES M. | Overall Experience
Manager and customer service were great. Box was a day late but staff was very helpful and made sure our box was ready when we needed it. and communicated appropriately about the delay.Jayaugust M. | Overall Experience
Thank u!!Charis V. | Overall Experience
Too expensiveJAMAH F. | Overall Experience
I always felt safe when visiting my unit. And surprisingly, the bathrooms were always clean!!!! Very important!!! Whenever I had questions, the staff was very helpful.Latanja M. | Overall Experience
We needed a last minute storage location on a Saturday afternoon / evening . The manager, went out of her way to help up get setup. I do not have her name, but great customer service. Thank you again.patrick w. | First Impressions
Staff was sweet and helpful.Jose P. | Overall Experience
I’ve been a customer with you guys for 10 years when I lived in Queens. I just want to say thank you for protecting my DJ equipment and making me feel like family. Off to To my next adventure! ThanksGIOVANNI I. | Overall Experience
GoodMichelle T. | Overall Experience
Bad service the manager she badMustapha H. | Overall Experience
4 Months ago I unfortunately was screamed at with racial profanities because I supposedly was blocking someone from parking their truck when they could’ve gone around me manager was present nothing doDENNIS S. | Overall Experience
Manager N. Matthews was outstanding and her customer service impeccable. I was running late for my appt. with her and without hesitation said, thank you for calling I will wait for you. Thorough!Donna P. | First Impressions
Great servicejimmy l. | Overall Experience
Jasmine was really easy to work with and very knowledgeable about the truck and storage rental. The whole operation is excellent and I would recommend it to anyone!Paul S. | First Impressions
Thank you!WANDA S. | Overall Experience
I was there for about two years and never had a problem or concern.. the often hours service was very convienant for me!Jeffrey R. | Overall Experience
Great job the customer service front desk is very welcome and nicewalid e. | First Impressions
NoneBEN P. | Overall Experience
No public transportation near by.... had to order taxis back and forth after 65 St. R train.Claudia M. | Overall Experience
naMichael E. | Overall Experience
Professionally run, but long wait due to numerous customers.Pornchai J. | Overall Experience
NoneRIGOBERTO V. | Overall Experience
I spoke to a female team member to cancel my upgrade on storage units and she was very nice and helpful with a pleasant manner.Latanja M. | Reservation
Christa & Linda provided professional service. Joseph was rude, inconsiderate and incredibly unprofessional. Smoking & littering on the property. He was rude to clients and fellow employees. No thanksBen H. | Overall Experience
I plan on coming back soon to utilize the space, location is convenient for any borough in NYC.Noel S. | Overall Experience
Worst placeINDRIT G. | Overall Experience
The people there were very nice but unfortunately did not know how to properly add my second driver, my friend Erik Ciel, which necessitated calling in later to verify and correct their oversight.subimal k. | Reservation
Has is very friendly and positive, really good at problem-solving.Lee T. | Overall Experience
The attendant that helped me with my storage unit was very helpful. But the attendants that helped with my return were not very helpful. I had to inform the guy about the chains on the axles.#notagainMichael S. | Reservation
Excellent staff had no issues in getting and unloading my U-Box that had been delivered from California.Jeff S. | Overall Experience
My belongings were stored here for years, and were absolutely safe. The building was easy to navigate, and the staff were friendly. I used the U-Box service too and it was easy. Thank you!ALAN P. | Overall Experience
Never a problem. I would recommend to anyoneDAVID R. | Overall Experience
Had my storage there for more than 2 years and would say it was one of the best storage places.ASHINDER S. | Overall Experience
A/C wasn’t working when moving out in what was supposed to be a climate controlled unit. Can’t imagine how many times this happened while I kept things there. No wonder all my wooden items are warped.RANDALL S. | Overall Experience
An overall great experience that helped us with out move and did not add any additional stress!Stefana A. | Overall Experience
Great, friendly staffhattie h. | Reservation
I would have happily continued to rent my unit but the last $10 increase made the $75 a month tag on a 5' by 5' space not worth it.ALBERT B. | Overall Experience
Despite the long wait and the computers being super slow (not the employees' faults), the service was great. Everyone went above and beyond to help us out as fast as they could. Thank you so much!PATRICIA A. | Reservation
Thank you for all of your help!Lily M. | Overall Experience
The staff was very organized and called me the day before the delivery to confirm when our movers were picking up the boxes and everything went very smoothly.Shauna B. | Overall Experience
It's been real, Uhaul, thanks again! Will you your services for a truck in a few months.Michelle B. | Overall Experience
Truck was not at the facility for pick up. I had to spend more money to call an uber to bring me to another facility. For both moves, there was no dolly in truck after I reserved it. Bad experience.Quinn C. | Overall Experience
Thanks to U-Haul I am very happy with your servicesBeatriz C. | Overall Experience
The reason I have vacated the storage unit is because I recently moved to Brooklyn and also the recent increase to monthly rent. Cubesmart offered a lower rate than U-Haul in Brooklyn.EDMUND L. | Overall Experience
Thank you mrs Jessica RomanCristian A. | Overall Experience
At the service desk, Akeem Kelly was very helpful and pleasant. He made a chore like moving a little easier with his efficient and cheerful manner.Kirk M. | Overall Experience
Did the jobIvan S. | Overall Experience
I did not visit the facility, but I did however notice that my movers received the u box on the trailer backwards.jennifer l. | Overall Experience
The people at the location were super nice and helpful.Michael S. | Overall Experience
Wonderful Staff and quick service all around.RUNIE M. | Overall Experience
Everything was great and pleasure work with the people who work there.Only one thing maybe need to work on.Have to wait longer time at the desk to buy something or do some paper work.Marianna G. | Overall Experience
Storage unit that does the jobXAVIER E. | Overall Experience
Excellent, very clean, friendly staff and accessible.MICHEL B. | Overall Experience
Facility was very clean and organized. Staffs were excellent.Sai C. | Overall Experience
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