Customer Reviews for U-Haul Moving & Storage of Youngstown

4714 reviews

1033 Mahoning Ave   Youngstown, OH 44502
(@ Glenwood)

(330) 744-4146

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 744-4146

1033 Mahoning Ave
Youngstown, OH 44502
(@ Glenwood)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Leroy C. 
Rating:
5.0

Customer did not leave a comment.

LUISA G. 
Rating:
5.0

Customer did not leave a comment.

Tod N. 
Rating:
5.0

Customer did not leave a comment.

CHRIS C. 
Rating:
5.0

The location was fine, it was the online no contact service that was horrible! I reserved my pick up for 5:00 and there was no key, and I did receive a text from uhaul with instructions until 7:03 this morning! Unacceptable.

Mykelle R. 
Rating:
5.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Very good customer service.

Robert C. 
Rating:
4.0

They should fill the tank when offered and still require it at the half point when returned. I was not mentally prepared to spend that much on gas

JENNIFER J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Friendly and efficient

BARRY C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
5.0

Matt was fantastic. Best experience I've ever had with any UHaul rental thanks to him

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Need more workers in this location. Stood in line for 45 min. after being on hold with them for an hour...

Justin R. 
Rating:
5.0

Staff was super informative and friendly.

DARLENE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN R. 
Rating:
4.0

The transaction went quick and customer service was wonderful!

PAMELA C. 
Rating:
5.0

Don't charge so much for a basic trailer. Give more reasonable pricing for trailers and other equipment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

TAMIEA F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

SULTAN A. 
Rating:
5.0

Customer did not leave a comment.

SHERRELL M. 
Rating:
5.0

The man who helped me was very nice and told me everything I needed to know. It was the first time I ever rented a uhaul and he made the process very simple and I appreciate that.

Valerie S. 
Rating:
5.0

Nothing

PAUL M. 
Rating:
5.0

Customer service was awesome.

YVETTE S. 
Rating:
5.0

Perfect day, truck was ready and waiting for me at pickup, got done early dropped off after hours, very simple and easy thank you

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

HELEN H. 
Rating:
5.0

None

RIZALINO P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

All the people I dealt with were not only knowledgeable but very polite and friendly. I highly recommend this location!

ASHLEY R. 
Rating:
5.0

don't change a thing! great employees and products!

jeff S. 
Rating:
5.0

Customer service was very helpful and the service was promp. Thank you so much

GUADALUPE G. 
Rating:
5.0

The guys at this location should be given a raise!

VINCENT A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Free coffee

Lake B. 
Rating:
5.0

Customer did not leave a comment.

LASHANDA M. 
Rating:
4.0

Efficient service and friendly personnel.

DAVID H. 
Rating:
3.0

Maybe have them move a little more quickly

TRENT U. 
Rating:
5.0

My Experience was Amazing,Fast and So Blessed and my Storage is Clean.

Lisa M.  |  First Impressions 
Rating:
5.0

The staff was very friendly and more importantly, knew what they were doing.

Michael c.  |  Overall Experience 
Rating:
5.0

Love the service

Sherrell M. 
Rating:
5.0

Customer did not leave a comment.

JEANINE F. 
Rating:
5.0

Customer did not leave a comment.

angelica G. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA G. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL B. 
Rating:
5.0

All staff was excellent. Checking out was simple and easy. Leo went above and beyond moving my rental van up, and making sure the heat was on so I got into a warm vehicle and the very cold day. Drop off was equally a simple and pleasurable experience.

BRENDAN B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA L. 
Rating:
4.0

It was very satisfactory

LUMARD D. 
Rating:
5.0

Nothing at this time

RAYMOND P. 
Rating:
5.0

Customer did not leave a comment.

JOHN Q. 
Rating:
5.0

A great experience from start to finish!!

JAMES N. 
Rating:
5.0

Nothing at this time

RAYMOND P. 
Rating:
5.0

The staff at this facility is top notch They are the nicest group.of people i have dealt with in the storage world.. Plus ashley is a cutie lol

Michael c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONELLA S. 
Rating:
5.0

The lady I spoke with Saturday was extremely helpful and was out in the cold going above and beyond (she's the one that canceled the original reservation for me since I had to pick it up in Pittsburgh) please recognize each employee from each of your locations. They're a great asset to the company!

Theresa R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

All of the employees that I had contact with were friendly and respectful. Will definitely use this location again.

HEIDI D. 
Rating:
5.0

You guys were very professional and helpful , thank you

WILLIAM D. 
Rating:
5.0

N/A The associates were very friendly and professional.

YUVONKA M. 
Rating:
5.0

Customer did not leave a comment.

DAMIEN D. 
Rating:
4.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

when I came in one person told me it would be one price and when I came back with the money and another person took care of me it was way less (like $50 or so). Though I'm not complaining that it was a lesser amount, I was concerned that I got two different totals from two separate employees.

WANDA S. 
Rating:
3.0

Customer did not leave a comment.

TAMMY V. 
Rating:
3.0

Truck was dirty and very rough to drive

Elaine M. 
Rating:
5.0

Nothing to improve on. I was there at 7am to pick up a trailer and was on my way by 7:15am.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

willie H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAOS M. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Tom N. 
Rating:
5.0

always count on U-Haul

STEPHAN N. 
Rating:
5.0

Service was fast and very professional. I was hooked up and ready to go in no time. Equipment was clean and ready to go get my job done.Keep up the great service job well done.10+ 👍

Mark N. 
Rating:
3.0

Truck quit running when we were filling it up with gas to bring it back very very frustrating and we were stranded

Rita M. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Solid equipment and great people at both pickup and dropoff. Thanks very much!

Joshua T. 
Rating:
5.0

The equipment was easily dropped off in the parking lot where I was met by the employees.

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Travail D. 
Rating:
5.0

Very professional and helpful

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
1.0

I had a trailer set for pick up that was the 6x12 then called to be told even tho my card was used to hold it was no where around and had to get the smaller one witch then I had toake 3 times the trips and used way more gas

Robert F. 
Rating:
5.0

N/A

clarence S. 
Rating:
1.0

Customer did not leave a comment.

EMILY H. 
Rating:
4.0

Very nice csr's. Will return if needed again!

SHAMIKA T. 
Rating:
5.0

I would def use uhual for my future storage n movin needs.

Latoya J.  |  First Impressions 
Rating:
5.0

Nice staff to work with

edd r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
4.0

Car dolly was connected to Uhaul truck by Uhaul staff. Car dolly was not tightened-down on the ball hitch and lifted off ball while loading dolly. It was actually untightened as far as it would go. I will definitely double-check connections in the future!

Bart B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Great location and great service. We'll rent from them again and we recommend this location. The truck pull down door was very difficult to close. I would hope that the would be a critical maintenance feature and was surprised it was a problem. Also, I very much dislike the two wheel dolly in the back of the trucks. I know you are about the added revenue opportunity, but every inch is important - take them out please. Two very small items. Otherwise great experience.

William L. 
Rating:
5.0

Customer did not leave a comment.

ELIZINA J. 
Rating:
5.0

Customer did not leave a comment.

Nalungo A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cherub t.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

Equipment was not at the location I booked it at. Never was explained to that the 17 foot was only in town, then had to return it to a uhaul location farther than I thought and to top it all of was charged an extra $60 for not being able to return it until a day later

ANDREW F. 
Rating:
5.0

Great help with returning the truck!

MITCHELL B. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

VICTOR D. 
Rating:
5.0

Customer did not leave a comment.

Christopher J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ivy Z.  |  Overall Experience 
Rating:
5.0

Matt and his crew were awesome. They went above and beyond.

Owen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie A.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and the facility, The staff was always pleasant to work with. Thank You for a wonderful experience. A Robinson

ANNA R.  |  Overall Experience 
Rating:
5.0

The uhaul gentleman that helped was very knowledgable and very helpful

THERESA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly R.  |  Overall Experience 
Rating:
5.0

I have used uhualnstorage more then once and both times I have felt safe keeping my items there. And any questions I have this locations customer service was always helpful and nice to work with. Thanks again

Keven W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sherrell m.  |  Overall Experience 
Rating:
5.0

Great Service all the way around!!!

Roy A.  |  Overall Experience 
Rating:
5.0

The place is always clean as a dime and fast and friendly service!!!

JOHN K.  |  Overall Experience 
Rating:
4.0

The lady who work their with the orange hair is ignorant . Everyone else was very helpful . (Mahoning avenue location)

Ida O.  |  Overall Experience 
Rating:
1.0

When renting storage staff gave me the wrong storage unit...when returning with things I had to pay the difference for the correct one which I didn’t have a problem with. When returning my truck staff told me the furniture pads were not in the truck so they would have to charge me. I did not use any furniture pads and my move was quick and simple. IT WAS THE STAFFS FAULT FOR NOT HAVING THEM EQUIPPED WITH THE TRUCK WHEN GIVING ME THR KEYS. Problem was resolved was not charged for what I did not utilize. Still would not recommend this location for anyone.poor customer service

Don'Jeane L.  |  First Impressions 
Rating:
1.0

It was terrible

Micheal S.  |  Overall Experience 
Rating:
1.0

Staff was very rude

antia w.  |  Overall Experience 
Rating:
5.0

All reps are knowledgeable, courteous and efficient. Great local customer service.

Melanie T.  |  First Impressions 
Rating:
5.0

Had no issues for the 4 months my property was there.

Loretta P.  |  Overall Experience 
Rating:
5.0

What a wonderful experience. The staff went out of their way to be helpful. They made a difficult situation so much easier. Thank you!!!!! I would recommend this location to everyone.

Kevin h.  |  Overall Experience 
Rating:
5.0

I appreciate everyone who answered all my questions that I had and were nice during my time with uhaul

Vanessa C.  |  Overall Experience 
Rating:
5.0

Excellent service. Warm and kind especially Crystal. Very professional. We would us this location anytime. They made a tough day a little bit easier😁

Kevin h.  |  First Impressions 
Rating:
5.0

Good experience

Matthew S.  |  Overall Experience 
Rating:
1.0

Very scary building and unsafe. The building was falling apart.

Delta Z.  |  Overall Experience 
Rating:
5.0

😎

Tamara M.  |  Overall Experience 
Rating:
1.0

They charged our account for something we did not have I would not recommend them to anybody they still have not refunded my money.

ARTURO H V.  |  Overall Experience 
Rating:
5.0

Great service and staff, made our moving and storage very easy.

Randy D.  |  Overall Experience 
Rating:
1.0

My stuff was covered in rat feces......

Jacinta S.  |  Overall Experience 
Rating:
5.0

It was a pleasant experience and a pleasure doing business with Uhaul.

Sherry L.  |  First Impressions 
Rating:
5.0

Uhaul has been a blessing. Thank you for hiring kind and generous workers.

Tyra R.  |  First Impressions 
Rating:
3.0

Staff need more computer training

John S.  |  Overall Experience 
Rating:
2.0

To expensive for that box room

Theresa B.  |  Overall Experience 
Rating:
2.0

There was a dead mouse in the storage unit. I’m concerned that mice may ruin the furniture

Michael P.  |  Reservation 
Rating:
2.0

Although the storage facility was well lit and somewhat clean, i had two mattresses thst were saturated with cat urine while in this unit. Not happy

ANNETTE T.  |  Overall Experience 
Rating:
3.0

I had a space on the first floor for 5 years. After the 2nd year I began seeing mice drippings in my space. The upper level was remolded and a family member rented a storage space and there were mice

BRENDA S.  |  Overall Experience 
Rating:
5.0

The door next to the docks would have been more convenient to load the trailer but is kept locked.

Annie M.  |  Overall Experience 
Rating:
5.0

very convenient, easy for me to store my extra stuff. The best bonus was that there was a clean, private bathroom that I was able to use in situations where I couldn't make it back to my office.

Steven B.  |  Overall Experience 
Rating:
5.0

Cyril was so friendly, knowledgeable, and helpful. He definitely made the storage of my U-Box and my move much easier.

Erin O.  |  Overall Experience 
Rating:
4.0

This Uhaul is a convenient spot to store items if you are located at/around YSU. It’s an repurposed older building with original floors, walls, and ceilings. There is a variety of unit and they are ok

Diana B.  |  Overall Experience 
Rating:
1.0

Called on 8/17/2018 at 2:00 pm to cancel my reservation. It took 60 mins for your company to answer and try to figure out how to cancel this order. What a disaster this was. I will never call again

mark h.  |  Reservation 
Rating:
5.0

I had a pleasent expirence at Uhaul. Staff was friendly and helpful.

Sisham I.  |  Overall Experience 
Rating:
4.0

The only problem I had was me moving my things out 2 weeks before my next payment was due and I couldn't get half of my money back, you guys should think about prorating.

Jelinda H.  |  Overall Experience 
Rating:
4.0

Thank you.

WILLIAM S.  |  Overall Experience 
Rating:
2.0

The staff members are not likable. Their attitude suck. But the young lady there is very welcoming.

GERALD S.  |  Overall Experience 
Rating:
2.0

YALL are very UNPROFESONAL AND one of your workers let somebody cash out my storage without me or my ID!my stuff was scratched up in my storage unit and when I put it in there it was not like that!

Annette M.  |  Overall Experience 
No reviews have been submitted for this location.

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