Customer Reviews for U-Haul Moving & Storage of Youngstown

5,202 reviews

1033 Mahoning Ave   Youngstown, OH 44502
(@ Glenwood)

(330) 744-4146

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(330) 744-4146

1033 Mahoning Ave
Youngstown, OH 44502
(@ Glenwood)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christina W. 
Rating:
5.0

Customer did not leave a comment.

JARELYS V. 
Rating:
4.0

The customer representative was very nice and helpful very relatable at such a stressful time and checking out was so easy thank you😊

Taunya H. 
Rating:
5.0

Better credit card machine to process the cc

Ernest Z. 
Rating:
5.0

Everyone is extremely helpful and courteous

William R. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

TPS sensor in truck was going off

joseph G. 
Rating:
3.0

My trailer tire blew out on my way home. Tires were bald. Took me 30 minutes on the side of the road trying to get roadside assistance to answer. Once someone anwsered, they couldn't find my location. They finally pinned me to a general area and sent help with a eta of 90 minuets before arrival. I was stranded for over two hours which cost me alot of money on my delivery. Trucks should be equipped with GPS an a spare tire should be available. Someone should have went over the truck before hand to make sure the tires were good. This could have caused a serious injury to me or another driver.

MARKUS D. 
Rating:
5.0

Customer did not leave a comment.

David Q. 
Rating:
5.0

Every team member was a pleasure to interact with!

Dan B. 
Rating:
5.0

The experience was as as easy as it could possibly be.

Greg J. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

DERICK W. 
Rating:
1.0

Customer did not leave a comment.

Ashlea W. 
Rating:
1.0

I WAS OVER CHARGED GOT TRASHED TRUCK AND THE PEOPLE WORKING WERE COMPLETELY RUDE AND DICKS TO ME AND MY SON I SEE NO REASON EVER TO USE UHAUL AGAIN

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Jermane V. 
Rating:
5.0

Everyone at the u-haul store was very helpful and informative. Thank you to everyone and God bless .

Normandy S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie Y. 
Rating:
5.0

Customer did not leave a comment.

Dominique T. 
Rating:
5.0

They got me in and out quick! The worker was friendly and professional.

luis N. 
Rating:
5.0

Customer did not leave a comment.

Iris M. 
Rating:
4.0

Customer did not leave a comment.

ruby J. 
Rating:
5.0

Customer did not leave a comment.

Duane T. 
Rating:
3.0

Customer did not leave a comment.

Sophia H. 
Rating:
5.0

Service was great

Richard G. 
Rating:
5.0

Uhaul personnel was good

Christopher W. 
Rating:
5.0

Not one thing..these 2 facilities should set the bar for corporations!!…

John C. 
Rating:
1.0

You didn't reimburse me for the $40 in gas that I put into the truck and didn't use. And the mileage to my apartment was less than 6 miles. I didn't drive more than 12 miles and you didn't refund me correctly. I most certainly will not suggest you to anyone I know. I regret using your service.

Jennifer D. 
Rating:
5.0

I'm very satisfied! The van was just what I needed. I didn't know l could drive a van but I did. I have an SUV so I took a chance and got insurance along with the rental. It was great!

Annie M. 
Rating:
5.0

I can't think of any way you could improve. Everyone at this location was friendly and professional. My truck was flawless.

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

mike K. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

See comment from pickup location

dennis C. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Both gentlemen that helped me were very friendly and made my experience smooth and easy. They were awesome and I will definitely rent from you again. Thank you!

Tyler M. 
Rating:
3.0

Customer did not leave a comment.

Ron F. 
Rating:
4.0

Great people...very nice and professional! Exit from lot not marked. Had to guess and ended up using rental return entrance - an accident waiting to happen.

Anthony C. 
Rating:
5.0

The staff was very courteous and prompt

Lynnese S. 
Rating:
4.0

i returned the rental two days early, i feal they should have adjusted the charges. given me somewhat of credit !!

David M. 
Rating:
5.0

Customer did not leave a comment.

Trvillian D. 
Rating:
5.0

I wouldn't change a thing, customer service exceeded my expectations every time. Thank you!

DAVID R. 
Rating:
5.0

Free coffee while you wait.

STEVE S. 
Rating:
4.0

I got there 5 minutes before you closed and not one person came out to check my Uhaul in and So I went to do it on the return app and it couldn't find my location

Tabitha S. 
Rating:
5.0

Customer did not leave a comment.

Eva F. 
Rating:
4.0

Customer did not leave a comment.

Fred S. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Adrial C. 
Rating:
5.0

Customer did not leave a comment.

HAMZA S. 
Rating:
5.0

Customer did not leave a comment.

FLO J. 
Rating:
5.0

Awesome!!!

CHRISTINE K. 
Rating:
5.0

Customer did not leave a comment.

Jeff K. 
Rating:
5.0

I don"t know how you could improve on outstanding service. The people I dealt with were fantastic.

Chad G. 
Rating:
5.0

Customer did not leave a comment.

Sheridan T. 
Rating:
5.0

Give it for free. Highly professional person who set it ip

tony S. 
Rating:
5.0

Customer did not leave a comment.

Kristen S. 
Rating:
3.0

Customer did not leave a comment.

Ebia S. 
Rating:
5.0

Customer did not leave a comment.

Beverly D. 
Rating:
4.0

Customer did not leave a comment.

Tyruss P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

I liked how this gentleman treated me! If I need a Uhaul again I would go to this place! The equipment looked nice all lined up. You can tell he puts his heart in it!

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Marlee R. 
Rating:
5.0

Manager a very helpful professional and courteous representative for U-Haul

Larry T. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Shaylia J. 
Rating:
5.0

Customer service representative was friendly knowledgeable and helpful and professional. It was a real pleasure to deal with the employees at this location. They we're proud to work for U-Haul and very motivated to serving the customer.

WILLIE B. 
Rating:
5.0

Extra perfect, clean, safe, easy, ready to rock & roll! Super knowledgeable and thoughtful, we feel productive and happy! This is a great node in our saga, and we are strengthened!

Amber M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith U. 
Rating:
5.0

Nice, friendly, courtesy. Easy to get in and out.

Cleon J. 
Rating:
5.0

Continue employing knowledgeable, personable, and organized people.

Ron F. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

LaRyann M.  |  First Impressions 
Rating:
4.0

The rental purchase was smooth and easy, the equipment was in great condition and handled exceptionally well, ie... Motorcycle trailer. Definitely will rent again.

Thomas H. 
Rating:
5.0

This is the third time I have used this location. Each time is has been an above and beyond experience. The process has been quick and efficient. I would recommend this location for all moving necessitates.

William K. 
Rating:
5.0

Great service would rent again from this location

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Harrington B. 
Rating:
5.0

Customer did not leave a comment.

Tom E. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Everything was great. Got in got my rental with no problem.

Elliot H. 
Rating:
4.0

Customer did not leave a comment.

GREGERY C. 
Rating:
5.0

Customer did not leave a comment.

Janeice C. 
Rating:
5.0

Customer did not leave a comment.

Ronald W.  |  First Impressions 
Rating:
5.0

Great service

Jason W. 
Rating:
1.0

Thieves

David R.  |  Overall Experience 
Rating:
5.0

Change closing

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

RODNEY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hattie h.  |  Overall Experience 
Rating:
5.0

The owner was very nice and accommodating. Would highly recommend.

JOSHUA V. 
Rating:
5.0

Customer did not leave a comment.

Elease A. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

The app sucks. It was refreshing for 2 hours. But, I still received a confirmation text that my pick up was successful. So, if you're doing self check out , make sure you arrive extra early!

Jermane V. 
Rating:
5.0

Always a great experience every time.

RAY W. 
Rating:
5.0

Professional friendly staff. Secured warehouse/facility. Great hours. Tight security.

SHAWNA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS M. 
Rating:
4.0

The location was nice and clean, our vehicle was also very well maintained. We did the mobile 24/7 pick up and picking up worked fine, but the website kept saying the photo of the odometer and gas was not uploading for our return, so we had to find someone to help check the vehicle back in. The staff was nice, but some kind of buzzer inside the store or something to let them know that someone is there might be helpful.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

U haul is a great storage place convenient,considering and dependable

Lady B B.  |  First Impressions 
Rating:
5.0

Quick and kind service

MARVIN L. 
Rating:
4.0

Customer did not leave a comment.

ANNA J. 
Rating:
5.0

Staff was nice and helpful

DANARA W. 
Rating:
5.0

We returned the trailer same day it would be nice for some type of a discount since we didn't keep the trailer overnight… Returning customers should be offered some type of discount for future services….

JAMES V. 
Rating:
3.0

Customer did not leave a comment.

Karen G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Y. 
Rating:
5.0

Customer did not leave a comment.

OLGA M. 
Rating:
5.0

There was a problem with the online order but the staff at the facility were very helpful and knowledgeable and helped me with a storage solution that meets my needs.

Ray M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Rita W.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and courteous.

GERALDINE M.  |  Overall Experience 
Rating:
4.0

it was weird to have to enter the access code twice on two different pin-pads. Seems very redundant.

Mark T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE F.  |  Overall Experience 
Rating:
5.0

Very well maintained for being a 100 year old facility. Extremely friendly and helpful staff.

BILLY Z.  |  First Impressions 
Rating:
5.0

Staff was fantastic. Only thing that wouldn’t rate excellent is the condition of the building. The ceiling on the second floor is crumbling, however the facility is very clean.

Jamie B.  |  First Impressions 
Rating:
4.0

great help by emplyee

Gwendolyn M.  |  First Impressions 
Rating:
5.0

I’ll be back!!!!

Joi t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alonzo E.  |  First Impressions 
Rating:
5.0

Excellent customer service from start to finish

Gerald D.  |  Overall Experience 
Rating:
5.0

One of the best Uhaul stores/storage facilities I've experienced. Staff are always helpful and friendly.

Sharon C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT P.  |  Overall Experience 
Rating:
5.0

Thank you for your service. Please make sure my checking account will no longer be debited for my storage space as of my close date. Thank you again if I ever need your services I will contact you.

Karen B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARTHUR C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sherri l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEPHANIE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cornelius K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keldon S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shanda f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kiaria B.  |  Overall Experience 
Rating:
4.0

I've known your manager Cyril @ this facility for 6 years and he has always been friendly, professional , always helpful & concerned for your needs; he even told me it was a pleasure knowing me all these years! I really appreciated that!

DIANE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GERALDINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew L.  |  Overall Experience 
Rating:
3.0

.

Darcie B.  |  First Impressions 
Rating:
5.0

We originally obtained this storage unit for a couple months, ended up being 2 years. I was very satisfied with the unit along with the facility. The staff was beyond accommodating.

Dorothy R.  |  Overall Experience 
Rating:
5.0

Great company! Thanks for existing & making moving affordable, convenient, & easy.

KENDREA B.  |  First Impressions 
Rating:
5.0

Staff was super informative and friendly.

DARLENE C.  |  First Impressions 
Rating:
5.0

My Experience was Amazing,Fast and So Blessed and my Storage is Clean.

Lisa M.  |  First Impressions 
Rating:
5.0

The staff was very friendly and more importantly, knew what they were doing.

Michael c.  |  Overall Experience 
Rating:
5.0

The staff at this facility is top notch They are the nicest group.of people i have dealt with in the storage world.. Plus ashley is a cutie lol

Michael c.  |  First Impressions 
Rating:
5.0

I would def use uhual for my future storage n movin needs.

Latoya J.  |  First Impressions 
Rating:
5.0

Nice staff to work with

neil k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nalungo A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elaine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cherub t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ivy Z.  |  Overall Experience 
Rating:
5.0

Matt and his crew were awesome. They went above and beyond.

Owen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie A.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service and the facility, The staff was always pleasant to work with. Thank You for a wonderful experience. A Robinson

ANNA R.  |  Overall Experience 
Rating:
5.0

The uhaul gentleman that helped was very knowledgable and very helpful

THERESA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly R.  |  Overall Experience 
Rating:
5.0

I have used uhualnstorage more then once and both times I have felt safe keeping my items there. And any questions I have this locations customer service was always helpful and nice to work with. Thanks again

Keven W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sherrell m.  |  Overall Experience 
Rating:
5.0

Great Service all the way around!!!

Roy A.  |  Overall Experience 
Rating:
5.0

The place is always clean as a dime and fast and friendly service!!!

JOHN K.  |  Overall Experience 
Rating:
4.0

The lady who work their with the orange hair is ignorant . Everyone else was very helpful . (Mahoning avenue location)

Ida O.  |  Overall Experience 
Rating:
1.0

When renting storage staff gave me the wrong storage unit...when returning with things I had to pay the difference for the correct one which I didn’t have a problem with. When returning my truck staff told me the furniture pads were not in the truck so they would have to charge me. I did not use any furniture pads and my move was quick and simple. IT WAS THE STAFFS FAULT FOR NOT HAVING THEM EQUIPPED WITH THE TRUCK WHEN GIVING ME THR KEYS. Problem was resolved was not charged for what I did not utilize. Still would not recommend this location for anyone.poor customer service

Don'Jeane L.  |  First Impressions 
Rating:
1.0

It was terrible

Micheal S.  |  Overall Experience 
Rating:
1.0

Staff was very rude

antia w.  |  Overall Experience 
Rating:
5.0

All reps are knowledgeable, courteous and efficient. Great local customer service.

Melanie T.  |  First Impressions 
Rating:
5.0

Had no issues for the 4 months my property was there.

Loretta P.  |  Overall Experience 
Rating:
5.0

What a wonderful experience. The staff went out of their way to be helpful. They made a difficult situation so much easier. Thank you!!!!! I would recommend this location to everyone.

Kevin h.  |  Overall Experience 
Rating:
5.0

I appreciate everyone who answered all my questions that I had and were nice during my time with uhaul

Vanessa C.  |  Overall Experience 
Rating:
5.0

Excellent service. Warm and kind especially Crystal. Very professional. We would us this location anytime. They made a tough day a little bit easier😁

Kevin h.  |  First Impressions 
Rating:
5.0

Good experience

Matthew S.  |  Overall Experience 
Rating:
1.0

Very scary building and unsafe. The building was falling apart.

Delta Z.  |  Overall Experience 
Rating:
5.0

😎

Tamara M.  |  Overall Experience 
Rating:
1.0

They charged our account for something we did not have I would not recommend them to anybody they still have not refunded my money.

ARTURO H V.  |  Overall Experience 
Rating:
5.0

Great service and staff, made our moving and storage very easy.

Randy D.  |  Overall Experience 
Rating:
1.0

My stuff was covered in rat feces......

Jacinta S.  |  Overall Experience 
Rating:
5.0

It was a pleasant experience and a pleasure doing business with Uhaul.

Sherry L.  |  First Impressions 
Rating:
5.0

Uhaul has been a blessing. Thank you for hiring kind and generous workers.

Tyra R.  |  First Impressions 
Rating:
3.0

Staff need more computer training

John S.  |  Overall Experience 
Rating:
2.0

To expensive for that box room

Theresa B.  |  Overall Experience 
Rating:
2.0

There was a dead mouse in the storage unit. I’m concerned that mice may ruin the furniture

Michael P.  |  Reservation 
Rating:
2.0

Although the storage facility was well lit and somewhat clean, i had two mattresses thst were saturated with cat urine while in this unit. Not happy

ANNETTE T.  |  Overall Experience 
Rating:
3.0

I had a space on the first floor for 5 years. After the 2nd year I began seeing mice drippings in my space. The upper level was remolded and a family member rented a storage space and there were mice

BRENDA S.  |  Overall Experience 
Rating:
5.0

The door next to the docks would have been more convenient to load the trailer but is kept locked.

Annie M.  |  Overall Experience 
Rating:
5.0

very convenient, easy for me to store my extra stuff. The best bonus was that there was a clean, private bathroom that I was able to use in situations where I couldn't make it back to my office.

Steven B.  |  Overall Experience 
Rating:
5.0

Cyril was so friendly, knowledgeable, and helpful. He definitely made the storage of my U-Box and my move much easier.

Erin O.  |  Overall Experience 
Rating:
4.0

This Uhaul is a convenient spot to store items if you are located at/around YSU. It’s an repurposed older building with original floors, walls, and ceilings. There is a variety of unit and they are ok

Diana B.  |  Overall Experience 
Rating:
1.0

Called on 8/17/2018 at 2:00 pm to cancel my reservation. It took 60 mins for your company to answer and try to figure out how to cancel this order. What a disaster this was. I will never call again

mark h.  |  Reservation 
Rating:
5.0

I had a pleasent expirence at Uhaul. Staff was friendly and helpful.

Sisham I.  |  Overall Experience 
Rating:
4.0

The only problem I had was me moving my things out 2 weeks before my next payment was due and I couldn't get half of my money back, you guys should think about prorating.

Jelinda H.  |  Overall Experience 
Rating:
4.0

Thank you.

WILLIAM S.  |  Overall Experience 
Rating:
2.0

The staff members are not likable. Their attitude suck. But the young lady there is very welcoming.

GERALD S.  |  Overall Experience 
Rating:
2.0

YALL are very UNPROFESONAL AND one of your workers let somebody cash out my storage without me or my ID!my stuff was scratched up in my storage unit and when I put it in there it was not like that!

Annette M.  |  Overall Experience 
No reviews have been submitted for this location.

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