Customer Reviews for U-Haul Moving & Storage of Ypsilanti

6059 reviews

2714 Washtenaw   Ypsilanti, MI 48197
(Mi E Of Us 23)

(734) 434-9100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(734) 434-9100

2714 Washtenaw
Ypsilanti, MI 48197
(Mi E Of Us 23)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

NICK H. 
Rating:
5.0

The manager Trevante was excellent. There was a problem with my 7 to 4 pin adapter which he diagnosed. He sold me a new one and problem solved. Very professional and courteous as well. Kudos!!

Jeffrey B. 
Rating:
3.0

Windsheild wipers were bald. i had to turn around to have them replaced and then the tech bent the middle to the new blade and said oh i will be fine.

April W. 
Rating:
2.0

On not have the light out in the truck were they can drive it at night an to get it back early then the time it was gone back as well it should have been more money back if all of that was gone on.

CURTIS MAE W. 
Rating:
5.0

Even though they were swamped when I got there with employees, the two workers did well in being efficient and organizing us all properly. I think his name was Tre, he was great. -Drew

ANDREW LORENZ H. 
Rating:
5.0

lube up all moving part. anytime we rent a U-haul we have to lube up all the ratchets. (tie downs)

STUART ALAN K. 
Rating:
5.0

Customer did not leave a comment.

TRINA LYNN G. 
Rating:
5.0

I rent from you folks twice a year, and give you the same complaints and nothing happens so why bother accept to tell you that your survey is a waste of time. This is my last one, thank you.

JAMES MARTIN C. 
Rating:
3.0

Due to extended hold times, it was virtually impossible to connect with a person on the phone to confirm anything prior to arriving, for 2 days. My rented truck was not located where the app nor the Clerk said it was in the parking lot. When I arrived, there was confusion on what I understood and what the clerk stated for my reservation. 24 hrs vs 4 hrs. She was unapologetic and condescending. The customer service from this experience was subpar, lacking empathy and the fundamental concern of guest loyalty, satisfaction and customer appreciation. “People will forget what you said, people will forget what you did, but, people will never forget how you made them feel.” Dr. Maya Angelou I feel like I should have used a different company and will next time! Don't piss on me and tell me it's raining! Make today Great!

Larry W. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Odometer & gas was off by alot. Staff addressed it when I showed it to them. It was busy, all good.

JOSEPH ALFRED L. 
Rating:
5.0

The store manager when i checked in and out was super professional, very helpful and seemingly a nice gentleman. I believe his name may have been Tre. Anyway, great experience leasing my equipment yesterday. No muss, no fuss!

David D. 
Rating:
2.0

Signed up online and didn't want the extra insurance. Went inside to pick up the uhaul and they ended up charging me another $15 for the insurance I didn't want.

JOSHUA ADAM L. 
Rating:
5.0

Customer did not leave a comment.

BRANDI LYNN J. 
Rating:
5.0

Customer did not leave a comment.

BRETT ARI N. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Keep up the good work.

PRAKASH C. 
Rating:
5.0

Everyone I meet were very helpful professional and efficient. The tool op door on the trailer was jammed on the left.

VINCENT ALAN Z. 
Rating:
3.0

Stop refusing to serve customers that choose to not wear a mask. These policies are simply ridiculous and unnecessary.

Timothy A. 
Rating:
1.0

Please Tell someone they could get taxed 20 dollars for dropping in the drop box... ??? Which is standard operating procedure to most customers...Instead of just leaning on your fine print. Poor management at this store only eager to rip people off. Not community friendly at all... very swindling, and poor customer service. Sad to see business run like this. This 11 mile trip which should have been seamless was embarrassing for your staff and company.

MICHAEL STEPHEN S. 
Rating:
3.0

Answer the phone in a timely manner not everything can be done on line Have done two boxes in last year from Sun City AZ to Ypsilanti MI. Both experiences in AZ were great, no issues but the exact opposite experience at the MI end. No one in Michigan knows what is going on when you finally get ahold of them This time the box arrived several days early in MI but no one contacted me. I would gladly have picked it up early I tried to make this happen but it did not

JUDITH MARY G. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL EUGENE B. 
Rating:
1.0

Customer did not leave a comment.

Dimitar V. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY JOB W. 
Rating:
5.0

Excellent service. The manager does a great job. The staff were exceedingly helpful.

Jay M. 
Rating:
1.0

Please call me to review

KEITH CORBIN M. 
Rating:
4.0

Customer did not leave a comment.

Tamara D. 
Rating:
4.0

I felt bad for the guy working at the counter. He was the only person at the desk and there were 20 people in line. He did really great though. He kept his cool and was polite and worked as quickly as possible. Hire that man some help!

ALLISON CHRISTIN P. 
Rating:
5.0

Customer did not leave a comment.

Mariah Z. 
Rating:
1.0

Customer did not leave a comment.

Daleceia N. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

SRUSHTI MOHAN S. 
Rating:
5.0

Customer did not leave a comment.

emma A. 
Rating:
5.0

Had an issue with the trailer not being available at the last minute the team at this location made it right and gave me a discount on a moving truck. A classic example of a company "making it right", even though the trailer not being available was unforeseen.

THOMAS JOSEPH A. 
Rating:
3.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

DAVID LEON C. 
Rating:
3.0

Not charge me 2p.for cleaning something you are already cleaning will not be using you again

NICHOLAS ROBIN T. 
Rating:
5.0

After hours drop off convenient

Phyllis B. 
Rating:
2.0

Got charged for 2 doley. I only had one.

ARTUR VITALEVICH S. 
Rating:
5.0

Nothing. But I would like to say Tre was very helpful and professional. He should be recognized for that

KURT JAMES J. 
Rating:
5.0

Customer did not leave a comment.

JESSIKA NITA-DAW B. 
Rating:
4.0

There was broken glass in the back of the trailer but the staff was very apologetic and addressed the matter promptly

Benjamin B. 
Rating:
1.0

Very disappointed in our experience and would never recommend!!!!!

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Excellent experience with the staff at Uhaul when I went for a pickup. Very friendly and everyone was wearing masks correctly.

NIKKI ANASTASIA N. 
Rating:
5.0

Customer did not leave a comment.

KEVINMICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Charlottevirgini N. 
Rating:
4.0

Not specifically for this location but when I called originally to set up the rental, I thought I was calling the pick up location instead the call was transferred to 1800 Go U Haul . It would be helpful if customers were notified at the time of the call transfer. I would still recommend this location.

LEQUEL CHARRIS M. 
Rating:
3.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

It was excellent

GERMANIE DANYEL W. 
Rating:
1.0

Did not have the pickup truck I had reserved. Attendant had to re-enter much of the info I had already entered online. Location was badly understaffed.

KEITH D. 
Rating:
4.0

Customer did not leave a comment.

THOMAS DAVID K. 
Rating:
5.0

The lcation and the people I dealt with were all great. My problem is with the way pricing is represented on the website. It is misleading. I did expect there to be ancillary and hidden fees, but not nearly that many.

ROBERT DOYLE N. 
Rating:
2.0

Charged me for 2 gallons of gas when I took the truck back with the indicator for fuel the same as when I got it. pretty low.

HUGH W R. 
Rating:
3.0

Customer service is bad.

Diego A. 
Rating:
5.0

As always, Tre and his staff were very professional. On previous visits as well as yesterday, I have witnessed Tre's patience with customers - answering their questions from simple to complex. The Washtenaw location is my vendor of choice.

JANICE RENA J. 
Rating:
3.0

Staff rude. Truck was clean and ready for me though.

Ralishia H. 
Rating:
1.0

I locked my keys, wallet, and cellphone in truck and was told oh well we can call you a lock smith.

SPENCER J. 
Rating:
4.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Great customer service!

ARIEL ALEXIS M. 
Rating:
4.0

Customer did not leave a comment.

Tyricia W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL WALTER M. 
Rating:
5.0

Nothing, it was clean and everyone was friendly

Timothy S. 
Rating:
3.0

Customer did not leave a comment.

Manal B. 
Rating:
5.0

Customer did not leave a comment.

SABRINA MARIE F. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Communicate additional fees prior to arrival at the desk. I would have liked no surprises. I was expecting to pay $39 + $.99 per mile. My cost out the door was approximately $109.00 out the door.

ROBERT MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

CARL FREDERICK S. 
Rating:
3.0

Fewer computer issues slowing things down (maybe more staff training?). Quicker equipment returns (maybe need more staff?). Friendlier service (maybe need to pay staff more?).

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

GEORGE LEWIS C. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Staff is friendly, efficient, helpful. Equipment was clean and in excellent working order.

JOHN PRUITT M. 
Rating:
5.0

The truck I used your engine light was on and you could smell gas, that was the only problem

BETTY LYNN R. 
Rating:
3.0

The bed of the van was covered in mud and the key got stuck in the ignition

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

CODY MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
1.0

Customer did not leave a comment.

Miao Y. 
Rating:
5.0

Great place but need more people up front. If they could just be able to speed up there time. But it is understandable because there is only 1 person and 4 people in line.

ERNEST JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
3.0

Customer did not leave a comment.

Eileen F. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

My reservation of a trailer was not ready, but they managed to change the equipment and make it work. Good job!

PABLO M. 
Rating:
3.0

We have used this location twice in the past and found it to be a smooth operation. This time we were disappointed. We tried online checkin, but were unable to find our truck. So we went inside to ask where it was parked. The person behind the counter offered to do an inperson check-in so we did (no idea what difference it makes). The person helping my husband barely took his eyes off his phone during the process. We were then handed the keys (so I don't know how we could have completed the online checkin since the keys weren't in the truck) My husband was told the truck was in the front line of trucks in the back lot. He eventually found in blocked in by other trucks. The man checking in used trucks offered to move it for him and we were finally on our way.

Todd M. 
Rating:
1.0

This u-haul location has dated equipment. Customer service was poor. I got an old van with a busted petrol cap and a suspension that I rented it for 3.5 hours and ended up paying $150. Did myself a favor and returned the van to U-haul. Then I went to home Depot and rented another truck for half the price, newer van with the same amount of time on the same day This is not the first time I had a bad experience with U-haul. Definitely the last time.

RAYNO WILLIAM H. 
Rating:
4.0

The location was very busy. It seemed like it may have been understaffed - people were waiting for a while.

Matthew V. 
Rating:
3.0

Customer did not leave a comment.

Devin H. 
Rating:
3.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

SHELDON RAYMOND G. 
Rating:
5.0

Customer did not leave a comment.

timothy C. 
Rating:
4.0

Customer did not leave a comment.

GREGORY T. 
Rating:
5.0

nothing at all. i have been coming here for almost 3 years and will never everrr go anywhere else. amazing staff to be around

alexis L. 
Rating:
1.0

I will never utilize your location of service again. I was charged an assessment fee of something. I took the picture of the odometer but once I tried to upload the information upload wasn't allowed. I went back to the store the manager wasn't in I showed two employees my picture and was told that the charges would be removed well it wasn't. About a year ago I utilized services at the Belleville location and no such fee was assessed. This is a form of red lining individuals due to color, economic status and just down right wrong,

LOLETHA MARIA L. 
Rating:
1.0

I was originally supposed to pay $67 for a $29 truck when it was time to drop off the truck I was charged $150 and which I said through the mobile app that I didnt agree with the price. I put $7 of gas in the truck and was still charged $30 of gas when the gas was given to me on a quarter till empty, mileage was off by .4, I still didn't complain because I was trying to hurry up and move and the money was already taken out so I didnt want to wait and waste time I scheduled the uhaul for 4 hours. And brought it back 3 mins late because I had trouble checking in. There is no way I was supposed to pay $150 I had no damages I out gas in, you guys still charged me a $30 gas fee as if it was $30 worth of gas when it was given to me, when it wasnt even close. It had no other information of where the other $50 came from. I reported on the mobile drop in everything that happened and no one has reached out to me since. Instead you guys charged me $150 when my original price cane to $67.

ANASTASIA R. 
Rating:
5.0

Nothing

ERIC MATTHEW G. 
Rating:
5.0

I recommend this location. With 3 kids in college I have moved them often and always come to this Uhaul for truck rental.

DEBORAH SHIELDS T. 
Rating:
5.0

Customer did not leave a comment.

RONALD JAMES M. 
Rating:
5.0

I had Great customer service and my truck was super clean and I would use this U haul service again and I would tell a friend or family member to do so also.

BYRON LEON R. 
Rating:
5.0

I had a truck reserved from Penske that I reserved a week prior. I had taken the time off from work to move. When I arrived to pick up the truck they didn't have one. I called uhaul and picked up the truck I needed. Uhaul saved the day!!! Thank You Uhaul!

STANLEY THEODORE S. 
Rating:
2.0

Customer did not leave a comment.

Jazmin N. 
Rating:
2.0

This was one of my worst visit to uhual ever.

Rolonda M.  |  Overall Experience 
Rating:
2.0

Took forever to reserve a truck after steady reserving one.

Todd S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Charles R.  |  Overall Experience 
Rating:
5.0

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Qin L.  |  Overall Experience 
Rating:
2.0

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.

ZORETTA T.  |  Overall Experience 
Rating:
3.0

Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.

donna r.  |  Overall Experience 
No reviews have been submitted for this location.

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