Customer Reviews for U-Haul Moving & Storage of Ypsilanti

6,992 reviews

2714 Washtenaw   Ypsilanti, MI 48197
(Mi E Of Us 23)

(734) 434-9100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(734) 434-9100

2714 Washtenaw
Ypsilanti, MI 48197
(Mi E Of Us 23)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I

crystel M. 
Rating:
4.0

Easy to get in

Russ N.  |  First Impressions 
Rating:
1.0

Yall over charge for miles I DID NOT GO the truck had engine problems its very off balance. Staff acts like your annoying them terrible place

nikeisha T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Everyone was very helpful. After trying our own adapters for the electrical receptacle the U-Hual guys tried a new one from there store- all with no luck. The knowledgable U-Haul guys determined it must be a blown fuse in our hitch equipment. Sure enough, it was. I went home, popped the hood and started checking fuses, located the bad fuse, replaced it and headed back to U-Haul where the nice guys hooked up the trailer, checked to make sure lights worked and we were off! If they hadn't pinpointed where the problem was I'm not sure what we would have done. Thanks guys!

KRISTINE L. 
Rating:
4.0

Customer did not leave a comment.

DORIS W. 
Rating:
5.0

Customer did not leave a comment.

john O. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
4.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
2.0

Significantly overcharged on trailer rental. No help from central call center, even though they agreed with my position. Been waiting over 2 days for call-back from site Manager to correct.

David V. 
Rating:
5.0

Twice I picked up an 8' Silverado that didn't flag low tire pressure until I was about a mile down the road. Two different trucks, two different tires. Both front tires, though.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
Rating:
3.0

Marker light lens was missing on left front of the trailer. I only received 6 moving blankets and I paid for 12.

John W. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
2.0

Clean the trailer Not send people to second locations Inform customer they will have to drop off trailer themselves after 7 ahead of time

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
1.0

Pricing is horrible, you don't advertise all of these fees that you charge at the very end. Horrible experience I never would have rented a uhaul if I knew I was going to be charged an EXTRA $40 at the very end after I already paid the $45 to rent the uhaul

Shannon M. 
Rating:
5.0

Service was prompt after I pulled onto their return location.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

KENDRA N. 
Rating:
4.0

Customer did not leave a comment.

ODEENE B. 
Rating:
5.0

Only concern was truck was due for oil change. Otherwise, the truck was great. The staff were kind & verbally reviewed all aspects of my rental agreement.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Justine I. 
Rating:
5.0

Nothing

JASON P. 
Rating:
5.0

Customer did not leave a comment.

abhinad L. 
Rating:
5.0

The staff were very kind and helpful. I don't know that there needs to be change for the better - already pretty good. Thank you.

nina H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Latisha P. 
Rating:
5.0

Super speedy service and kind courteous staff.

Jeff S. 
Rating:
5.0

Excellent customer service. Travis and the young lady were so courteous and calm for something that is very stressful for me. They put my mind at ease

Rosalie M. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

friendly and hassel free

Brandon J. 
Rating:
4.0

Not a fault with this specific location, but maybe have spots indicated for after hours dropoffs. We were unsure where the best place to leave the truck was.

Jamie R. 
Rating:
5.0

Friendly fast service.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

JINJING Z. 
Rating:
1.0

I suppose to pick in this location but they even help me more than 1 hour they don't even willing to resolve it and they told me they reserve for me in Plymouth but when I go there they don't reserve for me I am very disappointed in, ( 2714 Washtenaw Ypsilanti, MI 48197 ) location service I don't recommend for any body. Thank you

Aron Y. 
Rating:
5.0

Customer did not leave a comment.

Tonya L. 
Rating:
4.0

very busy location to get in/out of

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Willie J. 
Rating:
5.0

Nick at the Washtenaw location is amazing! Went above and beyond at both end of the transaction, creating a stress-free experience during an otherwise very stressful move!

John P. 
Rating:
5.0

Customer did not leave a comment.

Naoki N. 
Rating:
2.0

Very long wait. People renting storage, one person working desk. Waited about 30 minutes to rent, then he sent me to the opposite corner of the lot where I waited 10 minutes before I was told where it was. Trailer was full of leaves and dirt and bloomed out while I waited. Should have gone to Ann Arbor...

Richard I. 
Rating:
5.0

Customer did not leave a comment.

Marvin T. 
Rating:
1.0

Customer did not leave a comment.

Mani A. 
Rating:
5.0

Hardest workers I've ever seen

Victor D. 
Rating:
3.0

I made an Online reservation on this location. When I arrived staff said there is no truck available even I arranged for 0800 pick up. I was told they tried to call me. I did not get a message. I was told they did not email me. I had that day to move. I was given a location very far from where I live. I asked for a favor & they made it happen later than the time I originally asked. Nonetheless I was able to get a truck. Great service even they're very busy.

Felnar Mario C. 
Rating:
5.0

Everything was great

Steve H. 
Rating:
5.0

The first trailer given to me when I left the parking lot had obvious suspension issues. I returned and they switched to another that was just returned. Both trailers were dated and showed their ware and tare inside and outside. Never could say truely clean. In general you are telling people to get a hitch bar with a standard 2” drop. That is what you sell in the stores. For your trailers and most vehicles that isn't enough drop even when loaded. Staff itself was great.

KARL G. 
Rating:
5.0

btoh the person checking me out and hooking up my trailier were very friendly and helpful.

David S. 
Rating:
4.0

Side-view mirrors were nearly non-functional - one (driver's side) was exceedingly difficult to position, the other was loose and shifted during driving to the point of obstructing driving.

Jeff B. 
Rating:
3.0

pickup was difficult (entry logistics unclear), under-staffed.

Mac B. 
Rating:
5.0

I noticed my cell service was bad when I was at the store location so I couldn't use the mobile app to check in, adding wifi for customers to use in these cases would have made my trip much faster but overall I had no issues!

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
2.0

It was WAY understaffed. I couldn't find anyone to help me unhitch my trailer (and I'm a 72yo woman with a bad back). After about 30 minutes, I noticed a single worker on the lot and he took care of it for me. I had gone into the office, but there were about 10 people in line already. I also called them from the lot, but the central UHaul office picked up and couldn't help me. Overall the rental went well--this was the only problem.

Ellen K. 
Rating:
3.0

Less electronic paperwork for checking in/out.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
1.0

The trailer was an older one with faded colors and rust on wheels. The whole moving trip I was concerned if any of the wheels will fall off. When I got the trailer, only the manager was in the store and he was in an obvious rush. Sent me a contract via email and hooked up the trailer with no additional explanations. He did not tell me to check in the trailer return via phone (if I do it after hours), otherwise I will be charged $20. It's in the contract so legally they can do it, but it's used as a trap to make more money. Dishonest management. I will avoid this location by any means possible. If Uhaul wants to improve the customer experience, then please add a text and/or an email with a link for check in.

Vasile J. 
Rating:
5.0

Our truck was pretty old and beat up. The dolly inside the door was often in the way when moving things. If u broke the tag and moved it, you were charged for it. Key did not fit lock to secure the back. Staff was helpful and knowledgeable. Appreciated the rental!

Kory P. 
Rating:
5.0

Friendly and quick in and out.

Jacqueline J. 
Rating:
5.0

Customer did not leave a comment.

Lillian A. 
Rating:
5.0

Customer did not leave a comment.

Kim R. 
Rating:
4.0

Customer did not leave a comment.

Cameron M. 
Rating:
5.0

Employees were very friendly, quick and efficient

Ken G. 
Rating:
4.0

All went well! No issues, no complaints.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Georgia B. 
Rating:
3.0

I was an hour late and the reservation was cancelled. Moving is hard schedule-wise, makes sense but I wish I knew that would happen.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

At first location - I haul truck was not available. Referred to second location within 2 hours but hand dollies were not available and was still charged for them. Online checkout process malfunctioned and did not “check out” correctly - had to call. Overall a poor experience

Danielle L. 
Rating:
5.0

One tire had a slow leak. Had to air it twice over three days.

Bruce L. 
Rating:
2.0

Your vehicles need to be fix

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

The truck was late coming in and they got it turned around very fast, but the person before hadn't kept it quite as clean as they should. I thought they were super organized and flexible and dealt with everything really well.

John M. 
Rating:
3.0

The truck we rented was fairly clean, though it smelled strongly of cigarettes. There was a message on the console indicating the tire pressure monitoring system needed to be serviced. When I brought this to the attention of the staff member, he said many trucks they have display this same message and I should ignore it.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

Shazia K. 
Rating:
4.0

Maybe, have enough personnel available to expedite the transaction.

Ronald A. 
Rating:
3.0

Customer did not leave a comment.

Laurel C. 
Rating:
5.0

Customer did not leave a comment.

Kim F. 
Rating:
3.0

Huge U-Haul location --- was "waiting" in line to drop off a trailer -- no one came to the rental return area -- probably short staffed like everyone else.but I had to leave vehicle and go into the store to find someone so I could literally drop and go....

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
1.0

Counter service was rude. Truck had multiple issues that were not pointed out. Did not like your scare tactics to push your insurance. Lastly your new damage reimbursement policies are terrible

Stuart B. 
Rating:
5.0

I was originally scheduled to go to Jackson Ann Arbor and there was no one at the location and the truck was not ready. I had to wait till the next morning to pickup the truck - it cost me extra to move my day, move-out on the next day, and obviously Ubers to go the new location that was further away. Terrible first experience with UHaul

Ananya S. 
Rating:
4.0

We'll never rent from uhaul again made renting very stressful. I will find an alternative method when I'm ready to move again

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

Darlene H. 
Rating:
5.0

The issue I have isn't with this location. It is with getting overcharged for extra miles that I had to drive to pick up the truck in the first place. U-Haul couldn't fulfill my original reservation for a 15' Truck in Howell Mi and forced me to change the pickup Location to Mason Mi which was over 50 miles out of my way and a day later.

John T. 
Rating:
5.0

Painless as you want it to be.

James M. 
Rating:
5.0

Customer did not leave a comment.

Shannon O. 
Rating:
5.0

Staff was amazing and so nice. The staff and low price would be the main reason I return. Store was very dirty and the lights on the trailer I rented kept going out while driving. I would have to get out and unplug/wiggle wires to get it on.

PAIGE S. 
Rating:
3.0

Customer did not leave a comment.

Kathlyn P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

we had a hard time getting a uhaul after getting passed around to different locations. we drove away with the uhaul and the engine light came on and they told us to come back. finally we were on our way and and it drove.

Isabella C. 
Rating:
4.0

For all they have to deal with, they do a great job!!

Samer S. 
Rating:
3.0

The customer service at the Taylor location was much kinder and more positive. I felt they took care of my needs better.

Jeaneen W. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

The van that I rented was very smelly & not wiped down on the inside, just nasty sweaty smelling. If the seats were sanitized after each use along with the front driving areas being wiped down, it would make a world of difference.

Salundia Y. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Behram R. 
Rating:
5.0

the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.

Mark M.  |  Overall Experience 
Rating:
5.0

Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.

ANDREW P.  |  Overall Experience 
Rating:
2.0

This was one of my worst visit to uhual ever.

Rolonda M.  |  Overall Experience 
Rating:
2.0

Took forever to reserve a truck after steady reserving one.

Todd S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Charles R.  |  Overall Experience 
Rating:
5.0

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Qin L.  |  Overall Experience 
Rating:
2.0

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.

ZORETTA T.  |  Overall Experience 
Rating:
3.0

Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.

donna r.  |  Overall Experience 
No reviews have been submitted for this location.

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