Customer Reviews for U-Haul Moving & Storage of Ypsilanti

7,052 reviews

2714 Washtenaw   Ypsilanti, MI 48197
(Mi E Of Us 23)

(734) 434-9100

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(734) 434-9100

2714 Washtenaw
Ypsilanti, MI 48197
(Mi E Of Us 23)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

keeping exterior clean is about all the knit picking people were great and understood my needs.

Edward W. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Excellent service Ali the time ,keep up your good work thanks

AHMED M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

tyrone P. 
Rating:
5.0

NA

William W. 
Rating:
5.0

Customer did not leave a comment.

Gerald P. 
Rating:
5.0

Customer did not leave a comment.

amika A. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA ROSALIN S. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Maysa F. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Our experience with the rental was just fine.

ROBERTA P. 
Rating:
5.0

Guy at the counter was knowledgeable and extremely helpful

ricardo B. 
Rating:
5.0

Nothing! The pick up and drop off were perfect!

James W. 
Rating:
4.0

Customer did not leave a comment.

Leonard H. 
Rating:
4.0

Customer did not leave a comment.

Teresa F. 
Rating:
5.0

Customer did not leave a comment.

richard J. 
Rating:
5.0

Customer did not leave a comment.

Bruce N. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Very nice people

Robert R. 
Rating:
1.0

Customer did not leave a comment.

Ali T. 
Rating:
5.0

Customer did not leave a comment.

Tondra B. 
Rating:
2.0

My truck was not in the location stated on the app. I went and asked a staff member for assistance, and they eventually did find the truck however when they couldn't find it at first, they told me to find a manager. I went and found the manager, stated my truck was missing, and his response was “OK.” He then just stared at me like I had said something in a foreign language. So I said to him “I was told to come find a manager.” And he said “Ok” again. He made me look like an idiot and very unwelcome. I was doing what I was told to do and he clearly couldn't have cared less. Eventually we found the truck but the keys weren't in it so that was another ordeal. It was just a very disorganized location and the manager was quite rude.

Brynn A. 
Rating:
3.0

The lady told us to go put more gas in the uhaul and left the back open with the dolly and furniture roller in it and didn't shut the back door to it so we're driving down the street and that shit could of rolled out and hit a car could of been real bad and all she could say was I thought they took the stuff out smh she needs to be fired sorry

MONICA H. 
Rating:
4.0

I was called an hour before my pick up time and told the 26' truck I needed was not available. I was forced to take a 15' truck from another location. This type of service is unacceptable.

Adam M. 
Rating:
4.0

Customer did not leave a comment.

Nadia H. 
Rating:
4.0

The truck was ready to go as reserved, the checking in and return service was easy and speedy.

Marian W. 
Rating:
5.0

There should be a way to verify the condition of the vehicle at the beginning of a rental in a manner other than a texted link. I could not get the link to open on my phone. I don't have a data plan and I couldn't get the U-Haul Wi-Fi to connect.

Elizabeth G. 
Rating:
3.0

Dear Uhaul, MAINTAIN YOUR TRUCKS! My 26' truck did not have a seatbelt latch for the passenger or middle seats, which we did not realize until after the truck was loaded and my wife was trying to figure out how to buckle up. We drove through some very light rain, and the truck leaked water into the storage area freely in two places. And the alignment is terrible - steering wheel off center by a very large degree, which made driving a pain. Driver side door seal is also worn out - loud wind noise the entire drive, plus the wind coming in, no matter how hard I closed the door. When I picked up the truck I asked for "a good one," and I think the guy gave me the absolute worst. I will never rent from uhaul (any uhaul!) ever again.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Calvin A. 
Rating:
1.0

The customer service was HORRIBLE. I was bounced around to 3 different locations before my actual pick up! The rep put in the wrong drop off address. Somewhere that I'd never heard of and told me there was nothing that he could do about it. I had to stay and demand that he make the appropriate change because I wanted no more problems on the drop off. He ended up doing it. He was just lazy and unfriendly. I don't see why he's still working there. I'm also waiting on a refund of $852!!!

ALISA G. 
Rating:
5.0

Customer did not leave a comment.

Paula P. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Dmitriy M. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Greg I. 
Rating:
5.0

Customer did not leave a comment.

kristin B. 
Rating:
2.0

Customer service from the young guy not good. The price for renting a pickup for an hour and a half was insanely high. Would never do it again.

Kerri C. 
Rating:
5.0

Thanks 🤟🏾

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Jessica N. 
Rating:
4.0

Schedule for 12 noon, but i think a walk in was worked on before me. Not 00% positive

Keenan G. 
Rating:
5.0

Customer did not leave a comment.

donald A. 
Rating:
4.0

Customer did not leave a comment.

Ronda W. 
Rating:
1.0

The employees at uhaul were rude an unprofessional wouldn't let me answer any of there questions assumed my trip for me not goin back..

Marcus W. 
Rating:
2.0

Get customer service training for the young lady that was working on Sunday (redhead). THEE WORST EVER! I PAID AN ADDITIONAL $230 BECAUSE THE CUSTOMER SERVICE DOESN'T KNOW PROCEDURES WHEN IT COMES TO STORAGE RENTAL. I HAD TO SEARCH THE METRO AREA FOR A UNIT TO STORE MY THINGS BECAUSE THE CUSTOMER SERVICE AT THIS LOCATION IS THEE ABSOLUTE WORST. I HAVE BEEN A LOYAL RETURN CUSTOMER FOR THE PAST 30 YEARS AND I WILL NEVER RECOMMEND ANYONE TO THIS LOCATION FROM THIS POINT FORWARD.

William H. 
Rating:
4.0

Did not get the vehicle I reserved. Got a smaller one. And they did not have any other vehicles to offer as per what they said to me. But I could see lot of vehicles parked

Pavan D. 
Rating:
5.0

Customer did not leave a comment.

LASHAWN M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL L. 
Rating:
3.0

I

crystel M. 
Rating:
4.0

Easy to get in

Russ N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

Too bad you don't get reimbursed for overfilling the tank, but charged if it's not filled. Better customer service.

MAURICE EUGENE S. 
Rating:
1.0

Yall over charge for miles I DID NOT GO the truck had engine problems its very off balance. Staff acts like your annoying them terrible place

nikeisha T. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
2.0

Better Customer Service People, It was my first time renting a uhaul an when I asked questions the Workers seemed bothered & snappy . Not to mention just there overall bad attitudes

Sharonda H. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
1.0

the vehicle we were given was given to us with no functioning cargo lights and we drove it across the country with NO HORN and no cruise control which it was advertised to have. This is EXTREMELY UNSAFE TO HAVE A 26FT TRUCK WITH A TRAILER AND NO HORN!!!! Absolutely unacceptable. Additionally cruise control is advertised and promised on these trucks and the buttons were present but completely not functional. Basically some connector in the steering wheel was fully disconnected and there werent even bulbs in the cargo area lamps. I cannot believe Uhaul would endanger customers in this way and cannot authorize stores to provide more than $200 compensation. That's just offensive on a $3300 rental. ADDITIONALLY the trailer jack was almost completely non-functional. The only person capable of operating it was my largest friend and it took almost 15 minutes to crank each way and made a loud clunking sound on every turn on the jack. This was a major hassle.

MEGAN C. 
Rating:
5.0

Everyone was very helpful. After trying our own adapters for the electrical receptacle the U-Hual guys tried a new one from there store- all with no luck. The knowledgable U-Haul guys determined it must be a blown fuse in our hitch equipment. Sure enough, it was. I went home, popped the hood and started checking fuses, located the bad fuse, replaced it and headed back to U-Haul where the nice guys hooked up the trailer, checked to make sure lights worked and we were off! If they hadn't pinpointed where the problem was I'm not sure what we would have done. Thanks guys!

KRISTINE L. 
Rating:
4.0

Customer did not leave a comment.

DORIS W. 
Rating:
5.0

Excellent owner/manager and especially the U-Haul technician James were very kind and appreciative of me as a customer

Jonathan E. 
Rating:
5.0

Your location was the only one near where we lived that had a trailer available when we needed it and also was flexible in regards time and day for picking up The unit. Thank you for meeting our needs

Zoran N. 
Rating:
5.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

john O. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
4.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
2.0

Significantly overcharged on trailer rental. No help from central call center, even though they agreed with my position. Been waiting over 2 days for call-back from site Manager to correct.

David V. 
Rating:
5.0

Twice I picked up an 8' Silverado that didn't flag low tire pressure until I was about a mile down the road. Two different trucks, two different tires. Both front tires, though.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Suzanne S. 
Rating:
3.0

Marker light lens was missing on left front of the trailer. I only received 6 moving blankets and I paid for 12.

John W. 
Rating:
5.0

Customer did not leave a comment.

Rhonda W. 
Rating:
2.0

Clean the trailer Not send people to second locations Inform customer they will have to drop off trailer themselves after 7 ahead of time

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
1.0

Pricing is horrible, you don't advertise all of these fees that you charge at the very end. Horrible experience I never would have rented a uhaul if I knew I was going to be charged an EXTRA $40 at the very end after I already paid the $45 to rent the uhaul

Shannon M. 
Rating:
5.0

Service was prompt after I pulled onto their return location.

Craig A. 
Rating:
5.0

Customer did not leave a comment.

KENDRA N. 
Rating:
4.0

Customer did not leave a comment.

ODEENE B. 
Rating:
5.0

Only concern was truck was due for oil change. Otherwise, the truck was great. The staff were kind & verbally reviewed all aspects of my rental agreement.

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

Justine I. 
Rating:
5.0

Nothing

JASON P. 
Rating:
5.0

Customer did not leave a comment.

abhinad L. 
Rating:
5.0

The staff were very kind and helpful. I don't know that there needs to be change for the better - already pretty good. Thank you.

nina H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Latisha P. 
Rating:
5.0

Super speedy service and kind courteous staff.

Jeff S. 
Rating:
5.0

Excellent customer service. Travis and the young lady were so courteous and calm for something that is very stressful for me. They put my mind at ease

Rosalie M. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

friendly and hassel free

Brandon J. 
Rating:
4.0

Not a fault with this specific location, but maybe have spots indicated for after hours dropoffs. We were unsure where the best place to leave the truck was.

Jamie R. 
Rating:
5.0

Friendly fast service.

Terry R. 
Rating:
5.0

Customer did not leave a comment.

JINJING Z. 
Rating:
1.0

I suppose to pick in this location but they even help me more than 1 hour they don't even willing to resolve it and they told me they reserve for me in Plymouth but when I go there they don't reserve for me I am very disappointed in, ( 2714 Washtenaw Ypsilanti, MI 48197 ) location service I don't recommend for any body. Thank you

Aron Y. 
Rating:
5.0

Customer did not leave a comment.

Tonya L. 
Rating:
4.0

very busy location to get in/out of

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Willie J. 
Rating:
5.0

the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.

Mark M.  |  Overall Experience 
Rating:
5.0

Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.

ANDREW P.  |  Overall Experience 
Rating:
2.0

This was one of my worst visit to uhual ever.

Rolonda M.  |  Overall Experience 
Rating:
2.0

Took forever to reserve a truck after steady reserving one.

Todd S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Charles R.  |  Overall Experience 
Rating:
5.0

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Qin L.  |  Overall Experience 
Rating:
2.0

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.

ZORETTA T.  |  Overall Experience 
Rating:
3.0

Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.

donna r.  |  Overall Experience 
No reviews have been submitted for this location.

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