Customer did not leave a comment.
Ronald WCustomer Reviews for U-Haul Moving & Storage of Ypsilanti
2714 Washtenaw
Ypsilanti,
MI
48197
(Mi E Of Us 23)
(Mi E Of Us 23)
Services at this Location:
Contact Us
2714 WashtenawYpsilanti, MI 48197
(Mi E Of Us 23)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
The cargo van I rented was super nice. It had car play and I could connect my phone to it. It drove very smoothly. Only issue is the key didn't fit in the key dropbox. Luckily, Uhaul was still open when I dropped it off. If it was afterhours, I'm not sure how I would have left the key.
Mandy D- Rating:
- 4.0
Customer did not leave a comment.
KARENLYNETTE K- Rating:
- 4.0
The employee who was working the counter was excellent.
Steven M- Rating:
- 3.0
Put the keys in the lock box so I do not have to wait 30 minutes in line to get the keys. Maintain the vehicles. There was less than half a tank of gas in the truck, and it was parked against the U-Haul sign pole on the front bumper. The radio does not turn off when the vehicle does, and the gas mileage rating gauge did not work. I get it is a college town, and the vehicles will not be perfect, but have some pride in your work.
Jarred H- Rating:
- 1.0
I dropped off the truck the same day I rented it. They charged me for an extra day anyways. They called the day after asking where the truck was and I explained I dropped it off the same day. The day after that they charged me for an extra day.
James R- Rating:
- 5.0
They did great.
Ryan M- Rating:
- 3.0
Put more gas in the tank
Chase L- Rating:
- 2.0
Way overpriced
Kyle E- Rating:
- 3.0
The app wouldn't allow me to take and upload photographs when I first arrived, and I was really delayed in leaving because I had to confirm everything with the staff inside, which included them having me take photos and video on my phone independently of the app. I was definitely nervous about any accidents that were not caused by me, because I had no app-approved photographs of the truck.
BRADLEY T- Rating:
- 4.0
The employees were so helpful and nice, I appreciate them, thank you. They deserve a raise
tenzin r- Rating:
- 5.0
Customer did not leave a comment.
Justin P- Rating:
- 5.0
Customer did not leave a comment.
Waleed A- Rating:
- 3.0
Staff member attempted to give me the wrong truck
JEFFERY R- Rating:
- 5.0
Customer did not leave a comment.
Gabe G- Rating:
- 5.0
Customer did not leave a comment.
Dean B- Rating:
- 5.0
Fantastic customer service!
Briana C- Rating:
- 2.0
I dropped off in Kankakee. This thing is dumb.
DERRICK P- Rating:
- 1.0
Customer did not leave a comment.
Charles H- Rating:
- 2.0
Check in was slow and inefficient. Lot was crowded so it was difficult to drive off the lot. Return was a nightmare. I was after hours and there were trucks everywhere, blocking in parked cars. With lots of jockeying, we were finally able to get our cars out by driving into the neighboring business lot. Otheres were not so lucky and I believe had to leave their cars overnight.
Lillian H- Rating:
- 5.0
Customer did not leave a comment.
Claudia H- Rating:
- 1.0
I waited 45 minutes to pick up my scheduled Uhual van. This was the longest wait I’ve ever experienced with Uhual. When I started my drive, a beeping noise started to sound. The passenger door was not properly closed and I couldn’t shut it because I was driving. When I opened the back of the truck, there was brown spattered on the wall near a corner. It was disgusting. It looked like poop. I would have gone back to swap vans or have it properly cleaned but I had people arriving to help me move soon. I resorted to using my mattress protector as a shield and then threw it away after the move. I have used Uhual countless times. I usually have a good experience. I would still use Uhual in the future. However, this was a terrible experience.
GALINA G- Rating:
- 4.0
The location was fine and staff at the location was great. That being said, and I want to emphasize that I in no way place the blame on the location or any of the staff present, my experience was in a word, terrible. The U-Haul app, which is supposed to make things easier and allow for me to check-in ahead of time and walk right in to pick up my equipment, is atrocious. Those monkeys who can write Shakespeare could have made a better app. Nothing worked the day of my rental . I was kicked out of the app many times. I was told by the app that my equipment was not "retrievable". I was told by Lori over chat that she could help and then the chat disappeared and I couldn't get it back. Then I was told to call a 1-800 number for assistance and immediately placed on hold. I was on hold for more than 30 minutes and by that time, I was being helped by a staff member at the location. The computer systems at the location were also incredibly slow and while I arrived at 10:20 to pick up my 10:30 rental, I didn't leave with the truck until 11:30. So I spent 70 minutes waiting for an app that didn't work and a computer system that was so slow it made everyone wait in misery. The next time I need a pick up truck, I will go anywhere else I can such as Lowes or Home Depot. Heck, I will ask an uncle who will talk my ear off for an hour about some random conspiracy theory so I can borrow his truck, just so I can avoid another experience like this one.
David F- Rating:
- 1.0
Waited 70 minutes to pickup a 4x7 trailer I had already reserved and paid for due to slow computers lackadaisical staff and confusion among employees I will never rent there again will go to Home Depot in the future Also double billed on my credit card
matthew w- Rating:
- 3.0
Actually rent you vehicles for the advertised price. Without adding on 60 different random fees
Ella J- Rating:
- 5.0
El costo siento fue mucho
GERSON V- Rating:
- 4.0
No personnel available for drop off
BRIAN E- Rating:
- 5.0
Customer did not leave a comment.
Deborah W- Rating:
- 5.0
Customer did not leave a comment.
Claudia H- Rating:
- 5.0
Customer did not leave a comment.
Steven W- Rating:
- 5.0
Customer did not leave a comment.
Scott H- Rating:
- 3.0
The customer service people were really nice Thought the boxes I ordered were suppose to be in the back of the van Had to come back after getting the truck home to get the boxes
Connor D- Rating:
- 4.0
Customer did not leave a comment.
Andrew M- Rating:
- 5.0
U-Haul workers were excellent and made my day
rodney s- Rating:
- 5.0
Keep up the great work, and amazing service!
Michael B- Rating:
- 3.0
None
Lynda R- Rating:
- 5.0
Everything went smooth. Tiffany, the other lady and the call center staff were very helpful. Good job to all of them.
Hanelyn S- Rating:
- 5.0
Rented a pick up truck , drove away, had a very low tire turned around came back .was told it would take hours to fix couldn’t wait . They gave me a box truck but it wasn’t going to work . So I cancelled my rental. But the people and place were very friendly and helpful. I’m just sorry it didn’t work out.
sheran f- Rating:
- 5.0
Great customer service! Team was helpful.
Sara R- Rating:
- 5.0
Great customer service! Team was helpful.
Sara R- Rating:
- 5.0
Everything was excellent. However, someone had left smoke residue in the truck cabin.
Scott A- Rating:
- 5.0
Customer did not leave a comment.
Jerome R- Rating:
- 5.0
Patrick Chetham provided great customer service. Provided a professional and friendly experience.
MICHAEL W- Rating:
- 5.0
Overall everything went smooth - pick up was much faster than I expected and the process of updating pics and info through a smart phone is a nice little feature. The truck itself was in decent shape, and had a pretty smooth ride all things considered. The ONLY thing that sucked was it was apparent that someone smoked in the cabin at some point - there was a lingering odor that really triggered my allergies.
Katharine P- Rating:
- 5.0
Customer did not leave a comment.
Chris B- Rating:
- 2.0
They charged me for fuel when I return the vehicle. The exact amount it have with pictures no one came out to confirm the fuel
Roderic H- Rating:
- 5.0
Went very smooth!
kyle L- Rating:
- 5.0
Customer did not leave a comment.
John G- Rating:
- 5.0
Customer did not leave a comment.
Kevyn M- Rating:
- 1.0
The person who received my return on May 13, 2026 at 6:40 PM was rude, unprofessional. Train your staff to be respectful at all times!
Antonnie M- Rating:
- 5.0
Customer did not leave a comment.
Matthew K- Rating:
- 5.0
Everything was flawless in my opinion. Pick up was fast and associate helped secure trailer to my vehicle. Safety chains were quite long and he had a "fix" for it that was great without having to take time. Trailer (Motorcycle) was sturdy and well maintained. Return was very fast and took < 5 minutes!!!!! Very pleased with this location. Would definitely use them for future needs.
Christopher H- Rating:
- 5.0
Customer did not leave a comment.
muhammad a- Rating:
- 5.0
I wish the trucks had diesel engines. The gasoline engine trucks just wouldn't keep up on the highway. If they do, my foot will be flat on the floor and it drinks a lot of fuel. This increases fatigue and fuel expenses.
Srivatsa S- Rating:
- 5.0
Customer did not leave a comment.
Kelsey H- Rating:
- 5.0
Customer did not leave a comment.
Gerard R- Rating:
- 5.0
The person at the counter was extremely helpful, every time I come to this U-Haul everyone is always got a great attitude. Love this u-haul, I'm in my forever home now so I may not need them again. But if I ever do, I'm always going to come.
Geovanni P- Rating:
- 5.0
Customer did not leave a comment.
Brad W- Rating:
- 5.0
Customer did not leave a comment.
Vylissa T- Rating:
- 5.0
while all agents were obviously very busy, we were able to successfully return our equipment in about 15 minutes with no issues.
Lolly B- Rating:
- 5.0
Customer did not leave a comment.
Hernan h- Rating:
- 5.0
Customer did not leave a comment.
DEMETRIS S- Rating:
- 3.0
The wheel bearing on the truck was alarming. The thing raddled like a Yahtzee cup and was very worrisome
MICHAEL B- Rating:
- 5.0
Geroy was very helpful and efficient getting me in and on my way !
Casey S- Rating:
- 4.0
Customer did not leave a comment.
Mauricio G- Rating:
- 5.0
Customer did not leave a comment.
Patricia Y- Rating:
- 5.0
Employee was great. He was called to counter by the lady working there as soon as two of us were waiting. Took care of me and hooked up the trailer.
Peter L- Rating:
- 5.0
Customer did not leave a comment.
Kevin H- Rating:
- 3.0
You should wait to charge the mileage until after vehicle is returned. There was extra miles and a random refueling charge added to my bill and I had no notice because they just charged my card and my receipt was already “signed”
Eugena M- Rating:
- 4.0
Customer service great and fast service.
Angel E- Rating:
- 5.0
Customer did not leave a comment.
Linda H- Rating:
- 5.0
Patrick was our person and he was amazing and sweet and took the time to talk to us as well. What a sweet man! #PAC!
Tiffany L- Rating:
- 3.0
No where to park. Returning the truck using the app is terrible. I had to keep trying over again. Uhual website ler me return it at 0830. The place doesn't even open until 9am.
Cory B- Rating:
- 2.0
Customer did not leave a comment.
Lonnie D- Rating:
- 5.0
Customer did not leave a comment.
Roger E- Rating:
- 5.0
Customer did not leave a comment.
Jeff D- Rating:
- 5.0
The representative was EXCELLENT, very helpful and courteous. I will recommend this Uhaul to everyone. Thank you
SONYA O- Rating:
- 5.0
Customer did not leave a comment.
TOM L- Rating:
- 5.0
Patrick was great in helping me out today.
Brian F- Rating:
- 5.0
Friendly staff!
Joseph D- Rating:
- 5.0
Staff here was very helpful and friendly! They got me in and out in no time when I was in a rush.
Jeremy G- Rating:
- 5.0
The employees checking me in and out and helping me hook up the trailer. Were all great.
Scott R- Rating:
- 5.0
Customer did not leave a comment.
TOM L- Rating:
- 5.0
Customer did not leave a comment.
Nita K- Rating:
- 5.0
Customer did not leave a comment.
Yissel C- Rating:
- 5.0
Customer did not leave a comment.
Claudia H- Rating:
- 5.0
Customer did not leave a comment.
Eddie J- Rating:
- 2.0
I returned the rental on Friday, but it was not entered in the system as returned until Sunday. This was done only after contacting customer service as well as calling the business two times.
Keith B- Rating:
- 5.0
Customer did not leave a comment.
mary r- Rating:
- 5.0
Truck & staff was clean & correct.
joe l- Rating:
- 4.0
Just a drop off so not sure what else to say.
Sean M- Rating:
- 5.0
Customer did not leave a comment.
DAVID L- Rating:
- 4.0
Customer did not leave a comment.
Lisa H- Rating:
- 5.0
Customer service was both friendly and courteous at pick up and drop off
MICHELLE M- Rating:
- 2.0
Customer service could more professional and still courteous. The truck that I was given was shaking and noisy. It shook all my body; worse truck ever!
Papa M- Rating:
- 2.0
An employee dropped a furniture dolly on my leg and I have a bruise that’s 4 inches wide.
Brittney B- Rating:
- 5.0
Customer did not leave a comment.
Steven L- Rating:
- 5.0
Customer did not leave a comment.
nelson n- Rating:
- 5.0
The service was excellent. I want to recognize Elijah for being so courteous and efficient. He was also excellent at dealing with multiple customers at once.
Ahmad G- Rating:
- 5.0
Staff are awesome and friendly
GARY S- Rating:
- 1.0
I was not able to move in during the day of purchase due to staff forgetting to removed lock on storage unit. Upon mutual arrangements, we made an verbal agreement to keep unit unlock during closed hours on the day of move-in. Unfortunately, my items were left in the truck on the property overnightdue to not being able to access the unit. I was angry and was not able to contact anyone after hours to access my unit to move in.
ROBYN M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
TURINDA B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
KELLEN L | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Stacy P | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
ALLEN R | First Impressions- Rating:
- 5.0
Second visit and I can only see this is an outstanding team. They were patient and kind and very friendly.
Stacy P | First Impressions- Rating:
- 5.0
Joey is the man for a manager and should be running the whole company
Paul S | First Impressions- Rating:
- 5.0
The mgr and all the employees were great!
Sherrel W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Russ N | Overall Experience- Rating:
- 5.0
Always accommodating and courteous!
Robert W | Overall Experience- Rating:
- 4.0
Easy to get in
Russ N | First Impressions- Rating:
- 5.0
the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.
Mark M | Overall Experience- Rating:
- 5.0
Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.
ANDREW P | Overall Experience- Rating:
- 2.0
This was one of my worst visit to uhual ever.
Rolonda M | Overall Experience- Rating:
- 2.0
Took forever to reserve a truck after steady reserving one.
Todd S | Overall Experience- Rating:
- 5.0
Very friendly and helpful staff
Charles R | Overall Experience- Rating:
- 5.0
Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.
Qin L | Overall Experience- Rating:
- 2.0
Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.
ZORETTA T | Overall Experience- Rating:
- 3.0
Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.
donna r | Overall ExperienceAdditional Services at this Location
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