There were two employees working when I arrived. I did mobile check in and just needed my key to complete check in. I walked into the store and two other people were inside waiting for assistance. While inside, 3 more people queued up behind me waiting for assistance. I went outside to ask the employee I saw out there if he could help and he said “Well you’re going to have to wait a minute” as the 2nd employee watched. A few minutes later the second employee came into the store and assisted the first person in line. She then attempted to help me, as she knew I just needed my key. She kept going in and out of the store at a snail’s pace to check the trucks and communicate with the other employee. After about 20 minutes of this, she told me the truck I was supposed to have wasn’t ready and she was swapping mine out. It took another 10 minutes of waiting. When she got the key, she held onto it while helping another person leading to an even longer wait when she could have given me the key and I could have been on my way. The same thing happened when returning my truck, and I ended up leaving my key on the counter because I’m not sure how long I would have been waiting otherwise! Overall just a poor experience, and clearly and understaffed location.
Brynn ACustomer Reviews for U-Haul Moving & Storage of Ypsilanti
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I had reserved weeks in advance was not available because you were overbooked. If I had not noticed that there were some trucks that had not yet been checked in, we would not have been able to rent a truck, which would have been a disaster since we had to vacate an apartment that weekend and the truck was needed to move the stuff out. You were also insufficiently staffed to handle the check-in and other customer demand. Other than that, the staff at the facility were nice and when available, worked to resolve problems.
GERALD EThe pick up process would have been a total disaster if it hadn’t been for Tiffany. After a long wait in line, I was initially told a truck wasn’t available despite having a guaranteed reservation text from U-Haul. Thankfully Tiffany went out to locate a truck, clean it, and get it ready for us. Overall the reservation process was terrible with a last minute change in location and equipment type.
GILBERT BMale employee was very rude and kept hanging up in my face. Truck had no wheel alignment and was vefy poor at driving.
TREVOR SI was a little confused about when I had to have the vehicle returned before being charged for a second day. Otherwise, the vehicle was in great shape and really helped us with our move.
THOMAS RHappy with staff very helpful
DANNY LFriendly service and quick
AMANDA MHelpful, friendly staff.
WILLIAM FEquipment was great and drop off was quick and easy. We didn't have to wait too long to check in and pick up the keys but since there was only one person working we did have to wait - no big deal and the person that was working was very helpful and worked fast!
ALLISON MI feel that I was over charged, I rented a $29 a day truck and a $7 dolly . I drove 68 miles total, I returned the truck with gas back to where I began. And I reserved the truck for 12 hours 7:00am til 7:00 pm , but returned it by 2:30 pm. So why did I get Charged $149. I understand the $1.00 per mile. But that's only $68, so yes I am furious, I feel that the advertisement is a scam
SONIA SThe Young men were very kind and helpful. Keep employing people who care about people!!!
MARSHALL BVery good service Staff cooperated & friendly & proper guidance for the right rentals
MUHAMMAD-RIZWAN KI’ve always had great service at this location
KELLY CAlways a pleasure at the Ypsilanti location.
RYAN DWonderful GM
RONALD DI will never again rent a U-Haul, and I will never recommend it to anyone. I will in fact dissuade my friends and family from renting. Unprofessional and unapologetic despite our reservation many weeks in advance.
Stephanie WHire more people to help customers. At this time of the year lots of people are moving. Although Patrick was EXCELLENT serving myself, I observed him assisting several others also. I appreciate your your Service & Company Values of Service
TERESA MThe Check Engine Light came on. I stopped at another Uhaul facility and the checked the code and I was told O2 sensor error and should be safe to drive. It did make my 450 mile journey but I was a bit nervous the whole time.
Lisa MTiffany and staff are a beacon to your brand.
Kurte BAmazing staff. Friendly and efficient. They got me out on the road and back in again quickly. What else could I ask for? Thank You.
Michael GFix the office A/C. ;-)
RICHARD HNot much! Signs were well marked and the return area was lit. Dropping the vehicle off after hours was very easy.
Allison DGood service
THURMAN IAll set!
JOSEPH MStaff was amazing! Computer slow. It took over an hour to pick up my reserved trailer.
JAMES FThe trailer I rented pulled straight but had an apparent lean to one side. It certainly could have been a problem for someone.
Scott OI had rented from another location, but the previous customer was late to return the trailer I was to pick up. These guys saved the day for me—they stayed past their closing time to make sure I could drive to their spot. They checked me out quick and got the trailer hooked up ASAP. They were super cool about staying late, too. 10/10.
JASON PThe manager on duty, Erick provided above and beyond customer service.
Eloisa OBig store. It had lot of boxes and equipment and also trucks.
Ricky SExcellent!!! First time using U-Haul!!! Couldn't have been a better first time experience!! The gentlemen at this location was helpful, respectful, and helped putting the attachment ball to my car without even asking. The bathroom was immaculate and baring the line of customers before me, I was in and out in a flash!!! Great experience!!!
KELLIANN LEveryone was friendly, process explained thoroughly and was easy. Thank you!
LYNNE SNot a thing,, everything worked out perfectly from rental(staff nice, cordial, efficient), hookup(trailer) to dropoff. Will be back again.
PAUL ATiffany W was amazing and very helpful, thank you.
MOHAMMAD EVery nice associates & employees!! Everyone was so friendly and welcoming
ANIYAH SThe first location was horrible. No one was in the office. Had to get on a call to get this new truck. Had to ensure price match on an issue that is not ours. High price for what we had to deal with. Horrible experince and made the day even worst of it.
Sarah AExcellent service from beginning to end. I really appreciate your responsiveness and attention to customer care.
Darin MVery easy. Thank you!
Michael DStore seemed empty and I had to look for customer service people to help me both when I was there to pick up my rental and when I returned it.
DAVID MThe personnel were pleasant and courteous.
FREDERICK MI've used this U-Haul outlet several times & NEVER had a problem -in fact, I usually got far better than I expected!!!!!!!
THOMAS DNothing honey everything went well thank you.
WANDA CEfficient staff and reliable, clean vehicle. We’ve rented from this location before and will do so again!
SUSAN EThe box truck I rented was difficult to drive and was unsafe. I couldn’t adjust the side mirrors so I could see the traffic around me. It was a dangerous situation! The truck was also old, this particular truck should be replaced.
ANDREA LLittle bit pricy.
IGOR EI appreciate you guys service and what you do for the community. I’ll see you guys soon.
MYRON LI would have liked to know the difference in mpg from a 10’ truck and a 15’ truck.
VERNON EOnce again Uhaul is out here denying that my drivers licence is valid because of a moped endorsement that they dont understand. Ive been pulled over and given my licence to multiple officers who allow me to continue driving my car with my licence. Was refused access to my rental because the workers dont understand the law and corperate uhaul's verificafion system for licences is not in line with reality or the law itself. Going to find another moving company to work with for my next move because of the ignorance.
Matthew RVery good customer service . Great Employees!!
TODD DSecond visit and I can only see this is an outstanding team. They were patient and kind and very friendly.
Stacy P | First ImpressionsI selected No about the equipment being maintained. The truck was clean and it operated as it should from a driving perspective. However, it was EXTREMELY EXTREMELY difficult to close the back of the truck. It was difficult pulling it shut, which then made it quite difficult to adhere the closing latch. It often took several people to try to get the latch to lock into the place correctly. I applied a little WD-40 to the latch area and that helped for one day, but it has to do with the stiffness and the difficulty of being able to pull the back gate down completely in one continuous movement.
MAURICE SThe two individuals that were working the day I picked up my truck were fantastic! Very friendly, and very helpful.
MATTHEW Pall went very well!
DONALD HThe 5x8 enclosed ramp trailers are the way to go. The new ramp ones make life much easier. I might add some more d-rings just to make it easier to use ratchet straps. I frequent this location as I have been moving stuff between houses and storage and I have noticed in the last few months, service has improved a lot - faster service, less waiting, and they have always honored the online reservation.
KENNETH MGroy and Tiffany were outstanding. They were so helpful and efficient. I had a wonderful experience and appreciated how they treated everyone who came in (business was steady) with dignity and respect. I had to wait a bit and they were so courteous and considerate. Excellent team at this location.
STACY LTruck was out of alignment and had poor braking performance.
GREGORY MKeep everything the same excellent service
FOSTER DExcellent attention. 👍
Erika GGeroy took good care of me and my husband!
Lisa WJoey is the man for a manager and should be running the whole company
Paul S | First ImpressionsThe mgr and all the employees were great!
Sherrel W | Overall ExperienceAlways accommodating and courteous!
Robert W | Overall ExperienceEasy to get in
Russ N | First Impressionsthe storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.
Mark M | Overall ExperienceSaved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.
ANDREW P | Overall ExperienceThis was one of my worst visit to uhual ever.
Rolonda M | Overall ExperienceTook forever to reserve a truck after steady reserving one.
Todd S | Overall ExperienceVery friendly and helpful staff
Charles R | Overall ExperienceManager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.
Qin L | Overall ExperienceMice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.
ZORETTA T | Overall ExperienceStaff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.
donna r | Overall Experience