Customer Reviews for U-Haul Moving & Storage of Ypsilanti

6,912 reviews

2714 Washtenaw   Ypsilanti, MI 48197
(Mi E Of Us 23)

(734) 434-9100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(734) 434-9100

2714 Washtenaw
Ypsilanti, MI 48197
(Mi E Of Us 23)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
1.0

Counter service was rude. Truck had multiple issues that were not pointed out. Did not like your scare tactics to push your insurance. Lastly your new damage reimbursement policies are terrible

Stuart B. 
Rating:
5.0

I was originally scheduled to go to Jackson Ann Arbor and there was no one at the location and the truck was not ready. I had to wait till the next morning to pickup the truck - it cost me extra to move my day, move-out on the next day, and obviously Ubers to go the new location that was further away. Terrible first experience with UHaul

Ananya S. 
Rating:
4.0

We'll never rent from uhaul again made renting very stressful. I will find an alternative method when I'm ready to move again

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

Darlene H. 
Rating:
5.0

The issue I have isn't with this location. It is with getting overcharged for extra miles that I had to drive to pick up the truck in the first place. U-Haul couldn't fulfill my original reservation for a 15' Truck in Howell Mi and forced me to change the pickup Location to Mason Mi which was over 50 miles out of my way and a day later.

John T. 
Rating:
5.0

Painless as you want it to be.

James M. 
Rating:
5.0

Customer did not leave a comment.

Shannon O. 
Rating:
5.0

Staff was amazing and so nice. The staff and low price would be the main reason I return. Store was very dirty and the lights on the trailer I rented kept going out while driving. I would have to get out and unplug/wiggle wires to get it on.

PAIGE S. 
Rating:
3.0

Customer did not leave a comment.

Kathlyn P. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

we had a hard time getting a uhaul after getting passed around to different locations. we drove away with the uhaul and the engine light came on and they told us to come back. finally we were on our way and and it drove.

Isabella C. 
Rating:
4.0

For all they have to deal with, they do a great job!!

Samer S. 
Rating:
3.0

The customer service at the Taylor location was much kinder and more positive. I felt they took care of my needs better.

Jeaneen W. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

The van that I rented was very smelly & not wiped down on the inside, just nasty sweaty smelling. If the seats were sanitized after each use along with the front driving areas being wiped down, it would make a world of difference.

Salundia Y. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Behram R. 
Rating:
5.0

Customer did not leave a comment.

JULIE ANN D. 
Rating:
3.0

Customer did not leave a comment.

Jenny S. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
3.0

Customer did not leave a comment.

Ian G. 
Rating:
3.0

Customer did not leave a comment.

charles T. 
Rating:
5.0

The pick up was so easy. Even easier when you check in early online. The agent was very nice and helpful, and I was on my way with the truck very quickly.

Kristen G. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
3.0

Speak to the customer upon entering the business when you are being spoken to.

Helen S. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
4.0

Easy drop off

Darren A. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Helpful staff. Efficient operation. Quick and easy.

Jerry B. 
Rating:
5.0

Everything was great.

James R. 
Rating:
5.0

Customer did not leave a comment.

Jessa L. 
Rating:
4.0

Very friendly helpful staff.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Sue O. 
Rating:
5.0

Everything went well, no need to improve anything

Tim B. 
Rating:
1.0

The pig tail connector had something wrong and drained my truck battery to point of buying a new $163 battery while on our way across country. It was confirmed by the mechanic and when I returned it and mentioned this, this location in Michigan told me a manager would call me or the location in Idaho where I picked up and I never got a call. When I called myself to speak to someone they told me that I can't prove anything but they'll have someone Call me. Really? I have the receipt showing I had to buy a new battery and it was the only explanation for what happened. Still no call back. Will not be using uhaul for any future hauling needs.

Alisa B. 
Rating:
5.0

Nothing. Great customer service.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Bethany G. 
Rating:
5.0

Customer did not leave a comment.

Sumit D. 
Rating:
5.0

Customer did not leave a comment.

Zach D. 
Rating:
1.0

Truck was not maintained, low tire pressure gauge was on the entire time and when I tried calling the store and customer service I was ignored and when I finally got ahold of someone they told me they couldn't help me and hung up

Sang-Yoon M. 
Rating:
5.0

Customer did not leave a comment.

JONGHAK K. 
Rating:
5.0

Customer did not leave a comment.

Mauricio R. 
Rating:
4.0

Great service, and flexibility when I needed to extend my rental for a day.

Wendy G. 
Rating:
5.0

Customer did not leave a comment.

Harry P. 
Rating:
4.0

Customer did not leave a comment.

Mia H. 
Rating:
1.0

We didn't get the U-Haul for the time we booked. Neither we got a call nor email stating that it wouldn't be available for the time we booked. It was our last day of contract. We went to U-Haul for pickup of our truck and That's when they said it's not available we had to go back all the way. Later after 2 hours they notified us that the truck is available. It was really a hassle for us. I'd never ever recommend any one to book U-Haul. It was a bad experience

Vishwas V. 
Rating:
3.0

Customer did not leave a comment.

Kaitlyn M. 
Rating:
5.0

Fast,courteous and efficiwt

Dave C. 
Rating:
5.0

Customer did not leave a comment.

waqar A. 
Rating:
5.0

Staff made the entire process easy and without confusion . Thanks

RITCHIE LEE C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

STUART H. 
Rating:
5.0

Great service. Thank you so much for everything.

jeffery D. 
Rating:
5.0

The truck had no A/C working you could not drive faster then 60mph had a bad viberation.The pick up and drop off of the truck was very easy.

LarryAlbert F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
2.0

Truck didn't work properly. Worker's friendly but overcharged.

TANISHA J. 
Rating:
5.0

The guy met me at the drop off location and took great care of me and I was out in less than 5 mins!

Tony W. 
Rating:
5.0

Thanks

Ebrahim A. 
Rating:
4.0

Customer did not leave a comment.

Fred W. 
Rating:
4.0

Fast and easy pickup

Mark R. 
Rating:
3.0

Though it kept flashing need air in right tire not long after I pulled out. But tire looked ok.

Theresa V. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
4.0

Customer did not leave a comment.

Kimberly L. 
Rating:
4.0

I don't understand the charges.

Raman N. 
Rating:
1.0

I was charged for gas when I put $21 of gas in before drop off. Also shows that I drove over 60 miles when I only drive half that amount tops. Milage in truck was in the 140,000 range. Paperwork showed 160,000 range. Was told to drop off and no need to come inside after drop off. I feel like I've been played.

Tristan M. 
Rating:
3.0

Customer did not leave a comment.

Jeff P. 
Rating:
3.0

I rented a van. I messed up wanted it for longer but actually reserved for only 4 hrs they told me to return it by 3 pm and I did. I reserved again for the next day. When I got there the next day the van was not available because the previous customer apparently extended their rental. She said I should have been notified by text. Sure enough there was a text but it was sent 3:30 the time I was supposed to pick up. I was there by 3:45. I felt I should have gotten a phone call, repeated texts and an email. I was very happy I did get a payment of $50 as per the agent. Luckily I only had smaller furnitures that I was able to use my compact suv to complete my move, with multiple trips. It helped me not be terribly upset. I also un intentionally overfilled the tank of the van. It indicated tank was full. It was below but touching the full tank line. So I accepted it as full. When I filled it it went over the full tank line. It caused me $20 for gas. I travelled 20 miles total with the rental. The store does not reimburse for overfilled tanks( agent tried to ask the manager) If this is the policy you should make sure tanks are really full. It would be hard to gauge how much to put in. I checked my credit card statement and saw I got the $50 payment for the unfulfilled reservation. I also got charged $8. I am waiting for an email receipt to explain the charge ( I already checked my spam folder) I am guessing its for the 20 miles travelled. Otherwise the store agents inside and outside were friendly, pleasant and helpful.

Maria R. 
Rating:
5.0

Customer did not leave a comment.

Arija J. 
Rating:
5.0

Thanks for the kind service. Clean vehicle and support you guys gave me for my move

Dean B. 
Rating:
5.0

Nothing

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Everything was perfect. Location was easy to get into and out of, and signage was clear. Panel van was in great condition, air conditioning worked which was important for moving on this hot day. Check in was fast, check out was fast. Directions were written down and were clear. I would definitely come here again and I would recommend it to my friends and neighbors.

Annette M. 
Rating:
5.0

Aaron and Trevor were exceptional considerate and inviting. Everything was spot on. The entire staff (those working inside and outside) Friday, the 22nd around 9a to 9:30. When I returned the truck at 4ish, I was greeted by a kind and receptive young man; this act of kindness was well received. Yesterday was hot, muggy. Thank you for the experience!

Janice J. 
Rating:
4.0

I left the van with a full tank but got still charged for fuel.

Linroy Joseph M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
1.0

The policies at this location were not customer friendly. First of all, I waited 30 min for the one employee to assist me. I was given the truck with 1/4 tank of gas, which meant I was obligated to fill up before starting my move. I expected a full tank. It seems like they rely on customers to do what should be a porter's job. I also thought the $20 overnight drop off fee was another sham. The truck was in poor condition and often I feared for my safety as the brakes were mushy and the shocks nonexistent.

Louis G. 
Rating:
5.0

Customer did not leave a comment.

martin H. 
Rating:
1.0

I drove ~30 miles, put over 3 gallons of gas back in it and was charged for 4 gallons of gas. I have pictures of the gas gauge at pickup and return and they are very close but I was still charged. Not sure what else I could have done other than just fill the truck up. On pickup, I was told it had 7/8 in it and I had to go back into the store to correct. I guess because it was raining, the person didn't want to go outside with me. Truck was also in very rough shape and smelled like SMOKE.

Christopher B. 
Rating:
5.0

Dropping off after hours is a daunting task for another driver who didn't originally rent truck. If you could stay open later into evening, maybe even just 1 or 2 nights a week it would be helpful. Thank you.

Josephine B. 
Rating:
4.0

This location charges for mileage and gas. There is another location in Ypsi that I rented from a few days before that only charges gas. Price difference was $20 on a 2-hour trip. Why pay more if you don't have to?!

Melanie R. 
Rating:
5.0

Our service person was very professional and helpful!

Kriss L. 
Rating:
3.0

Customer did not leave a comment.

KimberlyD R. 
Rating:
4.0

Customer did not leave a comment.

garrett D. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

I received a charge for gas even though I returned the truck with more gas than when I received it. I am waiting for a refund for that.

Irene M. 
Rating:
5.0

Customer did not leave a comment.

Fredrick G. 
Rating:
4.0

Wish the tank was filled up before beginning

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

jannifer P. 
Rating:
5.0

Customer did not leave a comment.

Derek D. 
Rating:
4.0

I rented the 26 footer. I was a wreck. I should've not even accepted it. But I was in a hurry to get moving. It was difficult to steer straight, as it wandered all over the road. It was smashed in in many places and the front bumper was pulled forward on the driver's side. Worst of all the ramp was broken. It falls off when you pull it out (good thing it never landed on anyone's feet), and you need to put your fingers underneath the ramp to guide the broken/ rusted rail guides to get it back inside. When I told the check out guy outside about it he had me go back inside... stand in line again-- just to tell the clerk inside about the ramp problem. Then I had to go back outside to demonstrate the broken ramp problem to him. Why did I have to do all that extra work? It already took my movers an extra half hour just to figure out how to get the ramp back inside the first time. So they got paid more... by me, because of UHaul's broken equipment and then the the UHaul facility takes more of my time showing them how to work their broken equipment. And I still paid full price for everything. I'm beyond angry.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

SAYE MENTO B. 
Rating:
3.0

The guy with whom I dealt, was not impolite nor polite. His attitude was just average. Clearly, not in love with his job.

Bruce K. 
Rating:
5.0

YOU ARE JUST AWESOME

Zanetti R. 
Rating:
5.0

The service was nice and quick, and the service was very good.

Darryl B. 
Rating:
5.0

Very helpful - especially the individual who secured the hitch/trailer to our car. He was able to get us the moving blankets that they told us they were out of inside to help with our move.

Stacia L. 
Rating:
5.0

the storage unit leaked. but otherwise I was very happy with the rental. Tre was particularly helpful.

Mark M.  |  Overall Experience 
Rating:
5.0

Saved my skin during some renovations at my house. Location was perfect for me - just around the corner and much more affordable than other storage. Less $ for more space than I really needed.

ANDREW P.  |  Overall Experience 
Rating:
2.0

This was one of my worst visit to uhual ever.

Rolonda M.  |  Overall Experience 
Rating:
2.0

Took forever to reserve a truck after steady reserving one.

Todd S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff

Charles R.  |  Overall Experience 
Rating:
5.0

Manager Mandie was extremely efficient, professional and resourceful when dealing with unexpected circumstances that were not of her fault. I couldn't have been happier with her help. Very impressed.

Qin L.  |  Overall Experience 
Rating:
2.0

Mice and Rat droppings was spotted in the Unit, they put down traps but I was still afraid to go in.

ZORETTA T.  |  Overall Experience 
Rating:
3.0

Staff had power struggle issues esp Harley tried to act like she held the same role as Brandon the manager. Brandon was difficult to reach but helped out whenever possible.

donna r.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top