Customer Reviews for U-Haul Moving & Trailer Hitch Center of Altoona

1555 reviews

1800 Valley View Blvd   Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd)

(814) 946-3682

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(814) 946-3682

1800 Valley View Blvd
Altoona, PA 16602
(Located off of I-99 on 17th St & Pleasant Valley Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

Tammy F. 
Rating:
5.0

Even when busy the staff was helpful and polite. It's a shame other customers don't give them the respect they deserve when overwhelmed and understaffed.

Vincent S. 
Rating:
5.0

I find your website confusing.

william P. 
Rating:
5.0

Customer did not leave a comment.

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Rikki P. 
Rating:
4.0

Customer did not leave a comment.

karen M. 
Rating:
5.0

Customer did not leave a comment.

Shawn V. 
Rating:
5.0

The morning check out person was AMAZING!!!!! She was extremely friendly and made the process so easy. Great job!

Dianne J. 
Rating:
5.0

Customer did not leave a comment.

shawn B. 
Rating:
3.0

We did a self pick before hours and had ordered a dozen furniture mats. That mats were not loaded in the truck. We had to scramble and use whatever blankets we had hat home. We did get a refund on the charge.

Paul E. 
Rating:
5.0

There was no ramp included with the rental of my 20 foot truck. This was not made clear and it did make the move more challenging. But your people and service were super!!

Wendy K. 
Rating:
3.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

The employees are very helpful and friendly. They helped me carry items to the car which I greatly appreciated.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
1.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer service was fantastic! So quick and easy to check in and out. I've rented several times and always had a great experience.

Douglas B. 
Rating:
5.0

This is my third trip to this location in past 30 days. I got a hitch put on my car, got the lights wired, and rented a van. Every time it was excellent service and friendly staff. This is definitely the best location I have ever dealt with thru the years in numerous places. Great job Thanks Fred

Frederick W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

My uhaul rep Josh was awesome

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Orlando B. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

The lady that took care of me was awesome! Wish I could remember her name. Younger. Dark hair. A few tattoos and Piercings. Very good customer service.

TODD H. 
Rating:
4.0

Customer did not leave a comment.

Angela T. 
Rating:
4.0

Customer did not leave a comment.

larry B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

The agent that I dealt with was very good. Much appreciated

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

katherine S. 
Rating:
4.0

Customer did not leave a comment.

Allen L. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
3.0

Customer did not leave a comment.

Buffee S. 
Rating:
4.0

At pick up it seemed like there was insufficient staffing for the level of business. But at drop-off this appeared not to be an issue.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
4.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Connie C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

This location made my move very easy and all of the staff is extremely helpful and friendly.

Dylan L. 
Rating:
5.0

Customer did not leave a comment.

Vincent N. 
Rating:
3.0

Have more people at work in the evening for the busy hours don't let your employees so called go help someone work on a truck just so they can be in their phone and not help

Noah F. 
Rating:
5.0

Third time I've used this location, always very good experience.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Everything good

IRVING W. 
Rating:
5.0

Customer did not leave a comment.

Marion P. 
Rating:
5.0

Very nice people at this UHaul location. It was so easy to rent the 6 ft x 12 ft trailer & the guys helped us hook everything up & also unhook it on the return. We will definitely use this place again when we need to move something.

Jude H. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
1.0

None of the three employees were wearing masks per state mandate, nor maintain any distance from customers when out from behind the counter. Also, the conversations they have with one another is not meant to be held when customers are present, especially when at waiting at the counter.

Anthony D. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Sharon L. 
Rating:
5.0

Nothing

Linda M. 
Rating:
3.0

Customer did not leave a comment.

Shaurice W. 
Rating:
5.0

Customer did not leave a comment.

Rick J. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

ERIK T. 
Rating:
5.0

Customer did not leave a comment.

RYAN N. 
Rating:
5.0

Always a professional experience when I go in here

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Dean P. 
Rating:
4.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

In my experience with U-Haul, Kylie Orr treated like I was the most important person in the building. Kylie helped me hook up my trailer, made sure all lights worked, made sure the trailer was secure to my hitch. Kylie went above and beyond to make sure I was satisfied with my experience.

LELAND N. 
Rating:
4.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Kylie Orr was ny sales rep and she was excellent, very professional with a great sense of humor. She made me feel welcomed and explained the process very well, which left me with no questions at the end our transaction. We need more people like her in customer service. 5 stars

Tashayla J. 
Rating:
5.0

SPEEDY SERVICE! In and out great customer service!

LISA G. 
Rating:
5.0

Customer did not leave a comment.

Beth M. 
Rating:
5.0

Customer did not leave a comment.

Kimberlee B. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

We were told to pickup here but then redirected to another location which was frustrating.

John U. 
Rating:
5.0

Customer did not leave a comment.

Fredric F. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

Got reschedule to 3 different locations the day before pickup. Had to drive an hour to get equipment. Will not use uhaul again.

Colin J. 
Rating:
5.0

Customer did not leave a comment.

Ernesto C. 
Rating:
5.0

everything was good

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Als G. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

On the weekends there definitely could be more than 1 person manning the counter.

John R. 
Rating:
5.0

Have your towing option not come on automatically each time you start the vehicle but rather if you chose it then it stays on. This is the three time I have used the facility and your team is prompt, easy about asking questions, very informed and friendly.

Diann C. 
Rating:
5.0

Josh was terrific and fixed my broken ground. Thanks Josh!

Tracey W. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Customer did not leave a comment.

Paps P. 
Rating:
5.0

The Altoona team was very supportive. Excellent interactions and provided support to hook up and unhook the trailer when I returned the car hauler. Friendly, knowledgeable and helpful....could not ask for anything more! Great team and job. John

John T. 
Rating:
5.0

It is such a good facility that there is no hassle picking up or reserving

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Cortney H. 
Rating:
5.0

I really can't think of any improvements .... I was extremely happy with the whole process ! Thank You !!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Same thing great thank you.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

Brooke K. 
Rating:
5.0

Nothing

Corey L. 
Rating:
5.0

Customer did not leave a comment.

G B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
2.0

Uhaul employee wore Confederate flag to work which I felt was VERY inappropriate!

giani C. 
Rating:
5.0

Customer did not leave a comment.

Ruth E. 
Rating:
3.0

Customer did not leave a comment.

John W. 
No reviews have been submitted for this location.

Additional Services at this Location

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