Customer did not leave a comment.Peter G.
Customer Reviews for U-Haul Moving & Trailer Hitch Center of Newport News
Newport News, VA 23608
(1 mile from Denbigh Blvd heading to Fort Eustis)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Courteous staff. Fast and efficient.BENJAMIN J.
Customers need to be informed about possible checkout on the U-Haul app as an option. Last night I attempted to checkout online but it wouldn't accept my location for me to continue the checkout (attempted on 3 different phones). However, the app accepted location on phone.ARIELCRACHELLE S.
Everyone was extremely courteous and helpful. The whole experience was a breeze. I would definitely recommend this location.WENDY M.
Customer did not leave a comment.Henry K.
The staff.... mechanics were very helpfulRaul T.
Customer did not leave a comment.BORIS D.
Great customer service. Vehicle exterior was not clean and service light came on for tires.Tracy C.
Customer did not leave a comment.MAGGIEANNETTE C.
Customer did not leave a comment.TERESAARLENE B.
Customer did not leave a comment.Jordan B.
Customer did not leave a comment.Peter G.
The truck and the staff were good, the app however the U-Haul app left a lot to be desiredKenneth M.
The equipment worked well however the staff at this location is very ghetto there was a long line of customers waiting when return the vehicle. The young lady who checked me in did not put the amount of miles on the bill that I asked for. Even the reservation that I made was incorrect. Management needs to train their staff properly. I still have not received a receipt. Can someone please send me my receipt!!Desiree S.
Customer did not leave a comment.TAMMYNICOLE W.
Customer did not leave a comment.Rebekah P.
There's nothing you can do. I get 5 star service every time I visit!!Elijah U.
Customer did not leave a comment.MARCUSJAVON C.
Customer did not leave a comment.BYAMUNGU M.
Customer did not leave a comment.JEROMEANTWAN N.
Give the assistant Manager a raise , she was very efficientJEFFREY M.
Kristen a very exceptional employee that u-haul has she needs recognition for her diliduionCICELYAQUALLA M.
I am a regular customer to this location . I recieved a 20 dollar service charge for returning vehicle 20 minutes before opening. Normally they are open at 8 am. And they changed there time to 9 am now. I was very upset to see that. I would like a manager to call me back about this . Don't want to speak to a regular employee about this . They seem frustrated with customers on phone if there busy. Other than that my experience with this location is amazing. Please have the manager call me please!Raymond G.
excellent customer servicePEDROANTONIO R.
Customer did not leave a comment.DOROTHYJERD A.
My sales person was awesome and very friendly.BILLYLEE R.
Mrs Shirley and Mrs Kristin were so nice and helpful they did a wonderful job and their customer service was amazingCHEETARA LORENE A.
Customer did not leave a comment.Karl J.
The ladies that work here are FANTASTIC. We got into a pinch and they did everything they could to help us. Much appreciated!BRITTANY C.
Customer did not leave a comment.MARK H.
The staff was friendly and professional. The only delays (checking in and returning) were caused by STUPID customers who could not understand instructions/explanations and who could not follow instructions... and who did not understand the difference between a debit card, cash card, and credit card. --- The staff was very polite and patient (much more than I would have been) and were doing their best to remain courteous and professional. I was impressed.Allen W.
Customer did not leave a comment.DEONTE B.
Customer did not leave a comment.TROY W.
Christina was very helpful and had a great attitude!Walter S.
Customer did not leave a comment.MAYRALUZ A.
The manager Kristen provided excellent service. She was patient, informative and extremely professional. She made my rental process go as smoothly as possible.Bryan J.
Customer did not leave a comment.JORDENHUNTER R.
Customer did not leave a comment.Sarah A.
The staff were very pleasant and helpful. They went out of the way to help us.STEPHANIEANN T.
The team was very thorough with ensuring everything was clean and ready on time. Service was wonderful. Both ladies did an amazing job. This experience was by far 100 times better than my initial move down. Thank you for making this an easy part of a very long moving experience.Vanessa B.
Awesome customer service. Thank you.DANIEL T.
Customer did not leave a comment.Henry J.
Good to go, people working were nice and helpful.Scott C.
The staff was friendly and attentive. Although U-haul's checkout system is glacial, they did their best to be efficient.Peter G.
Normally I have no complaints but the Inside of van had pet hair everywhere other than that I rent from this location often my overall experiences are always GREAT!SCHMEKIANAKIELE E.
Customer did not leave a comment.RYANLIONEL F.
More people working inside the storeJAMES W.
Kristin took care of us and was very pleasant. We enjoyed her joke about the donkey getting it out of â€œpastureâ€ to heft up trailer. She took good care of us.SARAH MARGARET B.
The ladies at this location were very upbeat, and made the pickup/drop off process very simple and safe. I will definitely use this location again.GARYLEVELLE M.
Was charge after hour service fee. When I had my vehicle back before business closed. Unprofessional for a business to over charge a customer.Jerome N.
Customer did not leave a comment.Dwight L.
Your customer service center operator called me when I was 5 min away on the highway to another location to pick up the trailer. Not the Warwick people. That employee explained that I needed to now go to Warwick for my trailer as another customer never returned a trailer at the other location. She gave me the street address for Warwick but when I asked her for the town name, said she could not provide that as she â€œwas a bad speller and U-Haul did not pay her enough to spellâ€. Rude. We had pulled off a major highway and wanted better info as cars whizzed by. The people at Warwick we were wonderful. Your telephone agent calling us to change the pick up location was is however a disgrace to your company. Too bad as service was perfect up until we came across her.ALANLOREN D.
No need for any recommendations. The crew on duty was very proficient and efficient.Daniel G.
Customer did not leave a comment.Frederick M.
Great customer service. Shirley assisted me with the transaction. she was very professional and patient.Youssef C.
Must say this team of ladies in jere are awesome. They are professional.and put in a good day work. Kudos to this team.CHARLA KAY M.
Customer did not leave a comment.YALONDA MICHELLE D.
Customer did not leave a comment.NADINECLAUDIA B.
Customer did not leave a comment.TANISHADEVON S.
Customer did not leave a comment.Jeremy V.
Kristin was very professional and helpful. This was a great experience with uhaul. The best I had in past experience. I appreciate the courteous and service that was offered. Definitely would recommend this location.APRIL J.
Only problem I had, the van was not fueled up completely when I got the vehicle. I explained this to the person at the front desk and she took care of it. I real appreciated this, most people will never trust the words of people but she did. That service will keep me coming more and more for uhaul service. Your employees in the Denbigh, Newport News area are the best.DONIARANDELL F.
Customer did not leave a comment.DAVIDLEE J.
Great customer service! Was able to get truck and turn in without any hassles and in minimal time. Thanks!JERRODMICHAEL W.
Customer did not leave a comment.Kayla G.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.Joanne Y.
Well I never got an email receipt of my usage and purchase of the equipment used and well the process was straightforward and practical, truck was easy to drive, overall 7/10MATTHEWJENYA_ALE S.
I was charged 40 something dollars for going over my mileage by 4 miles.MICHAEL K.
Customer did not leave a comment.Robert K.
Everything went smoothly and quickly!PHILIPJEROME C.
A little more help with selecting the right equipment. I was picking up a 42 inch lawnmower and the trailer wS almost too small.MICHAELKEITH P.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.ANGELENEJAMES M.
Customer did not leave a comment.PHILIPJEROME C.
excellent servicePEDROANTONIO R.
Customer did not leave a comment.Joyce H.
These girls are on the ball! I have done business with this location at least 3 times, and they are always helpful and eager to make sure the customer is satisfied. Couldn't ask for better treatment.Richard C.
Give me my money back that I was over chargedPERRY S.
Customer did not leave a comment.JAMES H.
The customer service rep's were very professional and efficient even the face of an extremely rude and unnecessarily highly agitated customer. I tip my hat off to you ladies, you remained calm and focused!!ANNETTE R.
Customer did not leave a comment.RANDYSTEPHEN T.
Customer did not leave a comment.WILLIAM A.
site refused to give me the appliance dolly I reserved in a timely manner because of some kind of communication break down between online reservations and them.James W.
The online return didn't work at all. It didn't recognize my contract number and I couldn't registerSAMUEL L.
Customer did not leave a comment.Lolita J.
The lot attendant wasn't sure how the turn the mileage from kilometers to miles it took about an extra 20 minutes of time just to turn the truck in because of that.Michael G.
Customer did not leave a comment.BRENDANNOAH F.
Ensure the internet is not during up-dates on the weekend, because that is the most busyness time.DAVID M.
Customer service always been slowCHIRAGKUMARBHARA T.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.BARRYJOSEPH W.
The box itself wasnt in great condition the latch didn't fit well the door was janky, like it had been used too much and instead of replacing it...things were just put on it to make it work. For the most part my items were fine. I was not happy with the way the box was treated. My lock had gotten smashed somewhere in transport, making my key to open it unless. That tells me that that may also assist in my broken items if things were being slammed around. I wouldn't recommend uhaul for cross county moves. There was little to no communication with the company, my box leaving was delayed, but I had to reach out, it was not told to me. I waited on hold for over 45 minutes to request my box to be moved out of storage so I could get my items. I ended up chatting with someone (while still on hold by the way) and then it wasn't even relayed to the location correctly, so they had to reach out to me, to get the day and time I wanted to access my box. For the cost and the pain of communicating I delt with I would use another company in the future. I was disappointed in the service all around. The pick-up location was great and worked with me.Courtney G.
My only complaint is the lady and man who checked me in were extremely rude, and not very accommodating. The manager made things right later,but they need to train their staff to be friendly and kind, moving is already stressful as it is... these people were rude and nasty! I felt like I was at DMV getting a driver's license. Unacceptable.Maria H.
Customer did not leave a comment.TANINEENICHOL B.
Need cruise controlJAMESARTHUR B.
The problem I had was with the online reservation. Stuff kept being added that I didn't need. Had to keep editing.SIBONGILEYVONNE M.
Times have changed at UHaul when employees used to care about a customer's basic needs. When arriving at your location at Warwick Street in Newport News, VA, I immediately detected an attitude from the individual checking us in. We didn't feel welcome within 30 seconds after I responded to the individual that we pre-checked in on your website. (I uploaded my driver's license and all information requested the night before). Then the problem began. We reserved the trailer for the maximum 24 hour period. I politely asked how we can return the trailer and be checked out if they are closed the next day on Sunday morning and opening in 25 hours? (They open at 9 AM). We were renting at 7:30 AM, (but because of the ensuing engagement, we didn't leave until 8:15 AM). The individual argued that we would have to pay for 48 hour rental if we can not unhook the trailer before they open up the next morning at 9. Because of a health issue, ( I am age 70 also) I can not lift that weight off the hitch anymore. (the individual needed a special hoist to lift it on our hitch as well.) The individual was intolerable to discuss the matter with us. I joked with the individual when it became an impasse in discussing a solution to return the trailer and be charged for 24 hours. That incited the individual to only become exaggerative of my comment and belligerent. We were finally assisted by the store manager, who graciously told us to return it by 8:30 AM the next day (Since it was after 8 Am already, 30 minutes trying to take possession of our rented trailer. We would be charged for 24 hours, That was yesterday. Someone will be there early to disconnect the trailer. We arrived at 8:25 AM from our location 23 miles away. A nice lady disconnected the trailer (They needed a jack to lift it off the hitch.) Since they were still not open, she was going to send me the receipt via email after 9 AM. That's when it got worse. The I called the facility when I received the invoice and was put on a 7 minute hold. I had to call back because they were not picking the phone up. I was put on a 3 minute hold for them to locate the lady who received the trailer and who invoiced us incorrectly. She said wasn't aware of the agreement the manager offered us the morning before and couldn't adjust our credit card payment yesterday until she spoke with a manager within 24 hours. Now we are here today. I feel distrust for that location and the employees serving us. Your company used to be customer conscious. These people have caused us, paying customers, undue stress. Why do they charge for an extra day (15 minutes) to begin with if they are not open to receive the trailer in 24 hours? UHaul always figured a way to collect the proper payment and we leave the trailer according to their requests. If I could have lifted the trailer off the hitch, I would have done so, but stated it would be impossible for me to do so. Why didn't the manager alert the next shift on our account ticket of our return before they open per her suggestion and charge 24 hours? Where is customer care with UHaul? The extra $45 won't break me, but the experience will have us look for another rental company or just buy a trailer of our own and to forget UHaul forever. Honestly, we moved our house hold 1,000 miles one way with a 26' Budget Rent a Truck last year, because we saw deterioration of customer care at your Falls Church, VA location in returning a trailer then. We move furniture regularly and always depended on good customer service from UHaul. Sadly it had regressed. The first individual was looking for a confrontation the minute we arrived to do business with UHaul. MAybe they had a bad night before work that morning. We are all human. But to be confrontational and talking don to a good customer is a mortal sin in my book. I only became confrontational demonstrating that I am not going to be talked down to and dictated to, when I was only asking how to remedy the 24 hour return when the location were not open and how to remove the trailer. Please believe me, when I became confrontational, I had enough of abuse and was only responding to the individual's behavior and never insulted the individual. The individual only became more agitated as the individual talked. I had to leave the room once to avoid insulting the individual. My sister n law remained and discussed the matter with the individual who was in a zone for over 30 minutes just checking pre-checked in clients. Pardon the length of this, but it was a goat rodeo to say the least. receipt charged me for 2 days rental, 2 days insurance and 2 days tax for 24 hours and 15 minutes of possession of the trailer. Best Regards, George Grokhowsky (561) 488-1188 MobileGeorge G.
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