Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

7,829 reviews

1200 Alabama St   Redlands, CA 92374
(North Of the 10 Freeway)

(909) 793-8448

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(909) 793-8448

1200 Alabama St
Redlands, CA 92374
(North Of the 10 Freeway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kathryn L. 
Rating:
3.0

Nicer return service

Kayla S. 
Rating:
3.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Ruth T. 
Rating:
5.0

Customer did not leave a comment.

Denisha W. 
Rating:
5.0

The staff was very pleasant and helpful even during the morning rush when everyone is there at one time.

Taylor J. 
Rating:
1.0

First of all I reserved the truck with plenty of notice with the time of 7am trying to beat the heat, stir was close upon my arrival, this was supposed to be 24/7 service so following my directions on my phone I was still unable to get the truck so I'm back at 9am irritated I'm in line with all of these unhappy customers for one reason or another. So I finally have the truck upon expecting the cond of the truck after the workers couldn't find the keys for 30 minutes, the truck had zero gas in it after workers said it had ask as stated on my invoice. So irritated I leave with an empty truck, turn on the air conditioner and it blows hot air in 104 heat of the day…..unsatisfied customer

Mary L. 
Rating:
1.0

We waited for an hour to pick up the trailer even after online check in. This location is horrible. I have never waited so long for anything before. I was not renting a vehicle, it was a trailer. Why does it take an hour!?

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Glen C. 
Rating:
5.0

Customer did not leave a comment.

Vicente B. 
Rating:
4.0

It's my first time to book a reservation online. We were just confused regarding the payments, upon picking up the truck and when returning it. Anyway, thanks to the staff who explained it to us. Everything is clarified. Just explain the charges especially if using different cards. Thank you

Godfrey V. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Keep up the great work and service! Ed Kaisershot

Edward K. 
Rating:
1.0

Got charged an extra day, and also for gas When I picked it up with the same amount of gas

Breanna R. 
Rating:
1.0

Double charged me

Eric E. 
Rating:
5.0

Excellent service!!!!

Manuel G. 
Rating:
5.0

Customer did not leave a comment.

PABLO P. 
Rating:
5.0

Great customer service! Cudos to the staff at this location!

Lionel C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Service was quick and pleasant both picking up and dropping off.

rosemary P. 
Rating:
5.0

Great customer service!

Juan P. 
Rating:
5.0

Excellent service!

Juan P. 
Rating:
2.0

The lot was blocked off and full and no one would help us. We arrived before 7pm but was blown off.

Ian W. 
Rating:
5.0

Customer did not leave a comment.

margaret G. 
Rating:
5.0

Great customer service!

Lionel C. 
Rating:
4.0

We had a good experience with the Manager, Amanda. She was very prompt and professional while she handled our service order. I would recommend this location because they are well stoked with trucks, equipment, and supplies.

Debora W. 
Rating:
5.0

Very good people Amanda and Sonny thanks

Robert R. 
Rating:
5.0

I indicated above the vehicle was clean, however, just a note that the front windshield and side mirrors had bad water spots and made it difficult to see. Other than that the vehicle was fine.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY R. 
Rating:
5.0

Employee was helpful and friendly.

Crissy C. 
Rating:
5.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
4.0

I've been to this location many, many times. They are generally efficient and easy to deal with. Today's visit was easy, smooth, and without any issues as usual.

Theodore W. 
Rating:
4.0

Customer did not leave a comment.

Dianne N. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Person who help us very professional give him 10 off 10

Bhupinder D. 
Rating:
5.0

All went well

Gregg K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

My overall experience was amazing just one flaw. I didn't receive a lock on the cargo door. So that was a little scary to have overnight without one.

Adam M. 
Rating:
4.0

Customer did not leave a comment.

peggy W. 
Rating:
5.0

Your sales associates were very professional

Marcel P. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
3.0

My reason for selecting no is because I had a removable black mark on my truck when returning the truck, and the person checking me in was determined to chalk it up to me damaging my truck. I went back and forth with him and was not charged for damages. After returning home I realized that the people loading my truck stood my black guitar case against the truck and it must have slid down. All this drama and accusations about a mark that was removed with a cleaner and a rag. This shows me that they are desperate to trump up issues on a truck riddled with nicks and scratches. Also, there was no discussion about the extra half tank of gas left in the tank. I can be charged for removable marks, but receive no refund when I return a truck with too much gas. No more rentals, I'd rather call a moving company.

Edris D. 
Rating:
4.0

Customer did not leave a comment.

Clifford D. 
Rating:
5.0

When returning the vehicle the employee was very helpful and friendly.

Michael M. 
Rating:
3.0

Didn't have equipment I reserved, employee didnt pointed for me to find truck behind the building which was parked between 2 other trucks. Almost no gas.

Scott L. 
Rating:
5.0

Everything was cool we even had to rent another one the same day

troy B. 
Rating:
5.0

The sales rep was very professional

Leah C. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Not applicable

William L. 
Rating:
5.0

Ty

brian E. 
Rating:
5.0

This site is my go to! The manager Sonny is always available to answer any of my questions and concerns. Along w the staff Jeremy, Tristian and Andrea are so accommodating! They make my long days much easier. Love this crew!

Renee C. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Amandeep S. 
Rating:
3.0

Customer did not leave a comment.

Eldred G. 
Rating:
4.0

Customer did not leave a comment.

Sayda R. 
Rating:
5.0

There always nice to us there You made the right choice when you chose Sonia to be your manager

Jess O. 
Rating:
5.0

Quick service

Michael H. 
Rating:
2.0

When I picked up my rental I given the wrong size truck. When I was checking in Sonny told me I would probably need to get gas. No one would come with me to do a walk around I had to do that on my own and the gas cap was not intact to the truck just laying there with a puddle of gas under it. I was given the correct truck after I was told they didn't have any. Just poor service

Mark M. 
Rating:
1.0

Customer service was amazing, location a little sketchy.

Ann N. 
Rating:
5.0

Customer did not leave a comment.

Denver D. 
Rating:
5.0

Very good service

Mike V. 
Rating:
2.0

Not enough staff. Organization of the vehicles and parking. Also the pricing is deceiving.

Andria I. 
Rating:
1.0

Customer Service woman was unprofessional. I was towing my Ferrari 360 Spider. The chains and clips were broken and would not close. When I reported to her upon the return she call a hispanic mannin thr tow hitch area and he threatened me with Violence . He threw gis hat off then tried to inciet me into a fight. As he moved near me in fear for my life I grabbed my 12 year old kids baseball bat and told him to get away from me and finish unhitching the trailor. They did not so I unhooked the trailer myself. Then they told me to never come back. Its amazing the accused me of rude when they send me out with a defective trailir. Reporting it should not have yielded a threat of attack from your employees. If they worked for me both they would be termited. The hispanic man in the trailer department really behaved like some hoodlem wanting to fight a 59 yr old man. How tacky. I have been a customer for over 30 years. When Abel managed this place it ran like a professional enterprise. Now its run like some narko bully enterprise. Fire them or I will not return. Dominic DeBellis

dominic D. 
Rating:
4.0

Attendant was so nice!

carla J. 
Rating:
5.0

Customer did not leave a comment.

Marlissa H. 
Rating:
5.0

Customer did not leave a comment.

Jerilyn L. 
Rating:
5.0

Customer did not leave a comment.

Patti V. 
Rating:
5.0

The gentleman that helped me I wish I had his name was great ! Friendly very efficient ! Both at delivery and drop off I was in an out in no time I give the experience 10 out of 10 or 5 stars

richard C. 
Rating:
5.0

Customer did not leave a comment.

Jen T. 
Rating:
3.0

Don't like having to take pictures of everything to turn in the vehicle. Just lends me to believe you are trying to eliminate the number of workers at the U-Haul location. I had some issues with truck and it took a long time for someone to show up and fix it. Though they did fix it soon after they showed up.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Awesome job everyone! You guys made my difficult day much easier!

Ronald R. 
Rating:
2.0

I had to wait 20 min for someone to show up only to be told the person handling reruns was outside and they could not help me

David B. 
Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
4.0

U-haul Internet/website is very slow.

MARIANO S. 
Rating:
5.0

Customer did not leave a comment.

Jackeline G. 
Rating:
5.0

Customer did not leave a comment.

Louis Z. 
Rating:
3.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

The staff and manager were totally professional and helpful. I absolutely love this store and the people that work there

Robert V. 
Rating:
1.0

The equipment was great! Car was Clean and New . However you need better customer service please!!!! Horrible employees at the counter. New lady that does not know what she is doing could not answer any of my questions regarding insurance or payment. Other was rude treated us disrespect. Never recommending the place just for customer service. Even though you spend alot on new equipment you should teach employees how to treat people.

Mina M. 
Rating:
5.0

Customer did not leave a comment.

Basil T. 
Rating:
5.0

staff was friendly and helpful both picking up and returning trailer. knowledgeable and helpful. the only suggestion to streamline service on especially sunday's is to have 2 cashiers and 1 person handing out the equipment alot of time wasted waiting on customers to back in and hook up equipment. using walkie talkies would streamline operations. i had a 9 am reservation didnt leave with equipment til 9:45 am which wasnt bad i had 6 people in front of me.Staff was communicative and thanked us for the delay.

Jonathan S. 
Rating:
5.0

Sherry the assistant manager was phenomenal. The gas hose to the truck I rented was stolen. Sherry took care of the problem and we were able to finish our move

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Makara V. 
Rating:
4.0

Customer did not leave a comment.

Monine Z. 
Rating:
5.0

Customer did not leave a comment.

Mario V. 
Rating:
5.0

Only issue was stripped door lock on passenger side. Could not access passenger door with key. To unlock passenger door had to enter from driver side, crawl over to passenger side to unlock door from the inside.

Caroline M. 
Rating:
3.0

Customer did not leave a comment.

Rick N. 
Rating:
5.0

I WOULD RECOMMEND HAVING A FULL TIME ATTENDANT AT THE FRONT CASHIER COUNTER. BUT BEING TIMES ARE HARD TO GET ANYONE TO WORK NOW A DAYS IS VERY HARD. BUT I CAN SEE.THAT YOUR OFF RUNS PRETTY GOOD WITH THE STAFF YOU HAVE. CONGRATS !!

pete O. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
1.0

I didn't order anything wrong number.

Jackie O. 
Rating:
1.0

I have called and asked that my email pls be removed and unused for anyone else's name other then my name that is on the account Cynthia Rivera as someone who is restrained from me used my email and I don't want my personal information to be used unless I myself rent a uhaul thank you

Christopher S. 
Rating:
5.0

Redlands U-HAUL & the manager SONNY is the BEST

Jesus O. 
Rating:
4.0

I ordered a furniture dolly which they did not have which made my move more difficult.

Craig C. 
Rating:
3.0

I rented a van from here and after I was given the keys. I was told you will find the vans location on the license plate. It would of been nice if I was shown which one the van was with there being quite a few parked outside. It was not busy so it's not like it was impossible.

Nicole V. 
Rating:
5.0

Customer did not leave a comment.

Tre A. 
Rating:
1.0

Customer did not leave a comment.

ibrahim M. 
Rating:
2.0

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.

Olivia P.  |  Overall Experience 
Rating:
3.0

Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.

Michelle B.  |  Overall Experience 
No reviews have been submitted for this location.

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