Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Redlands

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Thomas B. on

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Mark P. on

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Luis G. on

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Its has been a while ,since I have received great customer service like this pass week great job

Zachary C. on

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My hitch is NOT, I REPEAT, NOT, wired properly at all! I now have to go back and have them redo it. How do you screw this up!?

Rolando L. on

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Driver side door seal came off. The door won’t close properly. Poor customer service. Those employees need to be retrained. They need to be more polite and treat their customer like there always right.

Reuben S. on

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josh M. on

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Peter K. on

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Janene F. on

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Roland B. on

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When I called to reserve a trailer the lady on the phone told me that the location i was going to pick up from had no 6 X 12 trailers. So i reserved a 5 X 8 trailer this making me take two loads instead on one. when i arrived at the U-haul I completed my paperwork and headed outside to load the trailer on the truck. I noticed there were two 6 X 12 trailers on he lot so I asked the guy if I would be able to trade the one I got for the bigger one. He told me that the trailers just arrived that was not true they were there for some time but he did say I could not exchange the trailer due to it would be more paperwork for him and he has already loaded up the trailer. I just moved to this location and when I moved i rented a 26 foot Penske truck and they were great. I would recommend them before U-haul now

scott M. on

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I had a hitch installed by U-Haul. Didn’t know much about it going in. Two guys stood out others were very nice as well. Alejandro Garcia and Eric both helped me get the job done. In a short period of time. Eric helped finding parts and looking for the parts on his own. The computer did not know you had them at the store. Alejandro helped to change out the original ball so it would fit properly. I think both of them could not have been nicer to deal with. Thank You Scotty McClellan

Vivian O. on

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The people that work here are great I enjoy going into this U-Haul

Brent B. on

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Oscar V. on

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A service Bell it was hard to find an attendant

Mario I. on

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Noeme M. on

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no comments and it was so convinient going thro online

Antonio T. on

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Friendly and helpful staff.

Julieta C. on

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Provide better utility dollys. The wheels aren’t really meant for moving things up steps

Jose V. on

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Gregory G. on

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Farshad G. on

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Charles F. on

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Tanuka B. on

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Deborah J. on

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This my 3rd time to rent from your company at this location... Your staff are the best! I appreciate how courteous especially last week when a disgruntled older lady was making a shameful complaint and they still kept there composure... I was the one that pointed out her bad behavior and what a poor example she was to our younger people. You all rock!!!

Daniel S. on

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Mark B. on

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Extremely long wait to pick up truck. Customer service was good. Didn’t like that the photos of my drivers license were taken with what appeared to be a personal cellphone. I would have preferred to have the option to provide my own photos. With all of the issues with identify theft, it made me feel very uncomfortable.

Ana M. on

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Better train your employees to know what their doing.

Coreen S. on

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Albert V. on

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Terry H. on

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Unprofessional staff. While waiting I overheard a torrent of foul language between two employees - if I'd been with my kid I'd have been forced to leave. Staff didn't know I had already paid. At least two other customers arrived having been told something was ready when it wasn't.

Timothy R. on

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I came to rent a regular pickup up truck for an hour. I waited for over 30 minutes before anyone even helped me. A lady that was there before I got there was so upset waiting she sat down her things she was going to buy and left. I also had a one year baby with me. I forgot my phone but the driver dropping me off had his. They wouldnt rent me the uhaul because I couldn’t verify two phone numbers. I have rented from uhaul many times. I had to drive all the way back home to pick up my phone( not close). It took me longer sitting around your business waiting, driving back to my house to pick up my cell phone, driving back, re entering everything in the computer as it wasn’t saved. Some of the worst customer service I’ve experienced. I literally had the truck back faster than the whole ordeal of picking it up. Time is valuable. Definitely will not recommend. With all the other locations renting trucks in your area I could see why you guys were so slow. Definitely 0/10 on quality. If I could leave a worse review I would

Derek A. on

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Peter R. on

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1)They dont allow online payment unless you have a corp. account, 2)the girl that help me out was not customer friendly and didn't ask question upon me returning the truck and charge the wrong crt. card 3)wanted to pay cash but couldn't because employee didn't have cash drawer

Chris G. on

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Olivia P. on

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Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.

Michelle B. on

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Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.