Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

My order was changed to this location and whoever did it didn't let me know. They also didn't complete the reservation when they made the change because the app kept sending me back and forth between locations and then wouldn't let me do the pick up from my phone so I had to call in and get it figured out. The lockbox was hard to get open and the lock on the back of the truck was jammed.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Fast and easy checking in online

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

This location is unorganized one person in the am with a long line and the next person was not due to come in until 11am. The one person who was there did an amazing job with cards her was held.

Rating:

2.0

Our reservation time was 11:00 AM, we arrived a bit early, 10:45 AM, in case it was busy or there was paperwork to fill out. We were not helped until 11:20 and I did not receive the text to upload pictures of the vehicle until 11:30 AM. The website did not work and I could not submit any pictures of the vehicle. All-in-All, we'll be going with a different company next time.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Great service

Rating:

1.0

I was over charged. When I was told it was $230 out the door. And we didn’t have a extra day

Rating:

5.0

Great people

Rating:

3.0

The location is super crowded packed with trucks and equipment. No customers parking and safety issues

Rating:

1.0

I did NOT rent this Uhaul. Someone else did and use my personal information fraudulently. I called the store direct and talk to Jay. He said he would talk to his Manager and call me back. I have not received any call from the Store Manage or a UHaul Representative. I want my personal information and account deleted from the UHaul.. ASAP

Rating:

5.0

All good

Rating:

3.0

Having the equipment that I reserved. I booked this reservation at least 6 months out and when I went to pick up everything you did not have an appliance dolly that I needed for this move. Please do better.

Rating:

2.0

Only one employee on duty both days when I picked up and returned trailer..need to have adequate staffing .

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great customer service pleasure doing business!

Rating:

3.0

Not enough employees working to help the customers. Rep had to be on the phone at the same time as trying to help me. So I was not informed of everything I needed to know.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

When I picked up the trailer in the morning, the guy at the desk was very rude

Rating:

5.0

Keep up the EXCELLENT work

Rating:

5.0

Customer did not leave a comment.

Rating:

1.0

I believe Miguel was the mans name that opened on Wednesday our pick up day. He was not helpful at all. Customer service was terrible. I had to count out my own boxes and carry them out to my car. We could not find our rental truck so we walked back in to ask where to find it all he said was it’s out there in the right. He should have walked us out. I had to come back in to ask if our rented dolly was inside the truck. He pointed to the corner and said that’s yours over there. Bad taste in our mouth about this guy

Rating:

5.0

easy and convenient. good service, and good location.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Service was very good. I arrived early in the morning. I was planning to rent a furniture dolly but one wasn’t available. I could have purchased one but didn’t want to do that. I wished they had one to rent it would have made the move easier.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The workers and manager was kind, knowledgeable and professional. The manager when I out of her way to help me in a stressful situation. I would definitely recommend the Alabama Redlands U-Haul to friens, Family or anyone who is in need of this service.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I WISH ALL YOUR UHAUL FACILITIES WERE AS GOOD AS THIS ONE!!

Rating:

5.0

I've been to many U-Haul locations, and this one by far is the best. The manager is probably one of the hardest working females I have ever seen and any location!!! All of the employees I experienced during this visit were friendly and professional. The store was clean and organized as well. Thank you and keep up the good work !!!!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

You can find a U-Haul anywhere, but you can’t find staff as great as the staff at this location. Michaela is knowledgeable about the equipment and she’s quite the comedian… all around great experience.

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Everything was ready and in and out no delay.

Rating:

5.0

Nothing everything is fast and easy..

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

When I reserved the van, I was prompted to add dollies and furniture pads to my rental. I added a utility dolly and a half dozen furniture pads. However, when I arrived, I was told that none were available. The associate I picked up the vehicle from recommended that I rent a dolly at Home Depot. Renting a dolly at Home Depot cost over three times as much. This was a highly frustrating experience that significantly impacted the price of my move. If the website is able to prevent me from renting a vehicle that is not available at a particular location, it should be able to prevent me from renting tools that are not available. The associate that I returned the vehicle to was helpful and polite.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

thanks so much especially to Miguel who helped me with checking out the equipment

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

It’s really quick and easy..

Rating:

5.0

I wish it was a little closer to my home.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Jay and Mckayla were very helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Really appreciate the safe location, easy to find.

Rating:

5.0

Easy pickup and return

Rating:

5.0

Best location in the inland empire. Fantastic service!

Rating:

4.0

Don’t have a customer waiting for 5 minutes before acknowledging them. I was the only one in the store, guy behind the counter looked up, then continued with his task on the computer without acknowledging me to let me know I would be waiting for a while

Rating:

4.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great customer service. I wish I would of got their names however the young lady and gentleman were beyond amazing. Thank you so much for helping me out on a last minute need.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I always recieve exceptional service at this location and the equipment is always clean and functional. Very happy customer here!

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

Didn’t have the truck size I reserved. Did not have 2 of the 3 dolly’s I reserved. Employees were nice and polite.

Rating:

1.0

Threated to report the equipment stolen when it was not really pissed me off

Rating:

5.0

The fuel level was well below what was printed on the receipt. I informed and showed an employee who inspected the the level himself and agreed the level was almost empty. I was on a timeline and had to leave the employee said he would let the mgr know. He informed me to take a photo of the fuel guage. Which I did.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

You could have representatives who are a little more attentive and focused on the services they are supposed to be providing to customers. The associate that was present when I picked up the Uhaul was very unpleasant she was acting like i walked into her home uninvited and was disturbing her or something. Sorry you’re at work and have a job to do !

Rating:

5.0

No improvement. I pulled in, there was plenty of parking available, a staff member immediately came and was helpful. Easiest drop off I’ve ever had. They made the app seem cumbersome.

Rating:

5.0

It was a real simple process making reservations on-line and the return process was quick and easy.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Great service, quick in and out, very helpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

3.0

The truck was covered in glitter Your spp process makes things harder, not easier

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

4.0

Customer did not leave a comment.

Rating:

5.0

Great job

Rating:

5.0

Customer service was great. Speedy service with knowledgeable employees.

Rating:

5.0

Convenient location with easy access. It’s close to all of the main streets in town and freeway. The staff is professional and unhelpful.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

U haul team was great. Thank you

Rating:

5.0

N/A everything is good

Rating:

5.0

The representative at the counter went above and beyond with customer service!

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

I always have a good experience with U-Haul no matter what location I go to

Rating:

5.0

Customer did not leave a comment.

Rating:

5.0

The van worked great. My only issue is the app is not always cooperative. Using the app to complete the check in on the app offered challenges and upon returning the van the app seemed to have forgotten who I was. The app used to be much better, so returning to your older standards might be an improvement. The people on site did a great job!

Rating:

1.0

2nd time and 2nd location I needed to rent a U-Haul truck. Each time I needed an appliance dolly. Was never told in advance that they did not have a dolly…both times!!. Very very poor lack of communication. So I had to go buy!!…a dolly. A waist of my money when I just wanted to rent one with the truck. But yet, both times U-Haul has done nothing and their people / representatives do nothing and don’t care. Not coming back and I will be letting people know.

Rating:

5.0

Miguel Did a great job in making sure I got what I needed and explained everything very clear. I am very impressed and very happy with U-Haul.

Rating:

5.0

Customer did not leave a comment.

Rating:

2.0

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.

Rating:

3.0

Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.