Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Redlands

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joanna b. on

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Quick, efficient service and pleasant, knowledgeable representatives made this move so much easier than it might otherwise have been!

Luis E. on

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The U-Haul location in Redlands is the best ive, and our school district, has experienced in terms of customer service. The staff there are honest, courteous, and gel together as a team. Accolades to Robert, Sonya, and the store manager. It looks like they can use additional help as they are frequently busy. Job well done Uhaul.

shelly s. on

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Salvador H. on

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These guys are great, always ready and keep a clean professional facility and the staff is always eager to please, our team thanks you for all of your hard work.

Ken F. on

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We rent a 26' truck every week from U-Haul to be a link in moving donated wheelchairs to go to needy countries all over the world. The chairs are donated, a large warehouse in Ontario facilitates consolidation and shipping by FedEx ( all for charity) The chairs are refurbished by inmates at Taft Prison, and then teams of doctors go with the chairs to fit them to the worlds most needy in dozens of third world countries. All thiese steps are donations FREE for this non-profit Except U-Haul where we pay full price. Any chance U-Haul could / would participate in this truly great service to cripples in dozens of countries. Ken Frizzell - one of many volunteers. 909-747-2326. Thanks.

RITA G. on

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Hire more desk help. The wait in line was very lengthy. The average wait for each customer was at least 30 minutes.

shelly s. on

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Customer did not leave a comment.

Annmarie M. on

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Waited an hour and a half to pick up my rental, and that was with a reservation. When I finally received the trailer, it was dirty from the previous use (dirt, mulch, and manure). I had to sweep it out prior to loading it. I will use this location again only because it is the only one in Redlands. The location needs more people, especially on weekends, to accommodate the needs of the customer.

Teri C. on

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Mary G. on

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Line almost out the door one person working ccounter. Did express check in made no difference. I as lied to, was told because you charge mileage we did not have to put in gas. Truck was filthy outside with mud and lots of dings and dents. Felt like renting this u haul was a scam. Easiest part was return. I hope never again and will yelp the same

Michael w. on

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Steve S. on

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Service people did not follow the line order to serve customer, cost one hour, just return a pick up rental

GREG L. on

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Chris S. on

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Chris S. on

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CHALON H. on

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TINA S. on

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I have rented serval trucks from this location. The staff are always friendly and knowledgeable. Thank you for making what's Usually a stressful time (moving) pleasant and easy.

TINA S. on

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I have rented serval trucks from this location. The staff are always friendly and knowledgeable. Thank you for making what's Usually a stressful time (moving) pleasant and easy.

Dara C. on

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I am very disappointed with the very LATE delivery of the U-Boxes. They were scheduled to arrive on June 8th but they did not arrive until the 12th. I tried to find out why they were late and where my belongings were, and I was told that no one knew, but that a manager would call me. No one called me and then my U-Boxes arrived. I tried to find out about the partial refund guarantee if the U-Boxes are late but once again no one has contacted me. This is not the kind of customer service I expected from such a large corporation.

NICHOLE A. on

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Box arrived damaged (metal latch ripped off the box) and was stored unlocked. No phone call received to notify or offer to let me pick it up early. Employees asked for customer assistance (my boyfriend) to hook up the truck to the box. Waited 40 minutes after scheduled pick up time to time leaving the location. Poor communication among staff and to me. No parking. When I called to schedule the gentleman I spoke with was amazing; he was the only redeeming quality of this location.

RICHARD V. on

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CRAIG K. on

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Employee filled all 4 of my tires, which were low. Much appreciated.

Chris S. on

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Wonderful experience! Anissa the representative who helped me was outstanding!!! Very kind and helpful. Highly recommend this location .

Shane E. on

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The lady that helped me was amazing and very helpful. She was very polite

Renee K. on

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The wait was long to drop off the truck, so have more employees working. But the representative we worked here was friendly.

GEOFF B. on

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The staff at this location are great.

Stacey D. on

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mathew r. on

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First off, the two guys there did a Great Job. I had a little wait but not too bad. Truck was clean and it great shape and most importantly, it was super functional for the moving of household goods that we moved. I'd suggest staffing the location with more people. When I left, the line was out the door. Glad I got there when I did. Thanks U-Haul...Matthew

edwin c. on

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My reservation was at 9am. They had one person working the desk on a Sunday so it took an hour before finally getting the truck. The line was out the door and everyone there was frustrated.

JOEL H. on

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Nicholas B. on

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Excellent service all the way around, very pleased and definitely will come back, as well as recommend the red lands uhaul location to anyone in need of their services

daniel r. on

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Easy drop off process.

Nicole T. on

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Customer did not leave a comment.

danielle s. on

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Our driver who delivered was very nice and helpful. The process to get our order scheduled for delivery was terrible! Uhaul really should have it together and it just wasn't in my opinion. I had to get a hold of someone in charge of traffic control to contact the manager of the store where my boxes were, who took 3 days to contact me.

Steve R. on

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Over charged for CDW.

STEVEN P. on

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marshall S. on

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Stop over charging!!!!!

Michael H. on

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Lisa, In customer service is a true asset to U Haul, without dealing with her, I wouldn't of wanted to return to uhaul for anything, now I would. Thanks so much Lisa Lisa Thieleman Customer Service Agent 602.606.5413 1-800-789-3638 EXT: 862548

JAY P. on

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Excellent service!!!

Keith L. on

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Brian R. on

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Rude customer service from Christopher. The vehicle was poorly maintained. Had a bent windshield wiper, so they couldn't even be used. The rep wouldn't replace it. Just wrote it down and told me I'd be fine with out it. Very unprofessional. The other Rep that took the reservation said he was too tired to work and to "bear with him". Poor experience. Deal with the Girls if you need to go here. Good luck.

Krystl L. on

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Debra B. on

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One of your associates was frankly rude to me when I returned the truck, but I understand the location was very busy and he was juggling several things at once. The manager was very quick to step in and help me out, thank you!

Debra B. on

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Elizabeth K. on

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valerie r. on

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Nice people. Made my truck mission simple

Steve B. on

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Have equipment ready to go. Had to go to different location to get appliance dolly. Had it reserved two weeks before even.

Elmer C. on

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STEPHEN A. on

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Julie C. on

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Amador N. on

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There is a long wait after you do a reservation online not enough employees to take care of the people I will try to find somewhere else to go next time workers not very friendly nice lots of improvements do not over reservations is not good for business very unsatisfied

Khristina h. on

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chris h. on

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DRASHAWN V. on

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Please make sure that if your customers make over the phone reservation ,they get a email confirmation to match ,i had to go to other location to get a appliance dolly which i had to use extra miles that i didn't intend to do ,

SCOTT M. on

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David E. on

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Waited in line for 45 minutes even with a reservation

Richard C. on

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I was told that if I returned the equipment at the night drop, I would only be charged for a 24 hour period. I did so, and I was still charged for 2 full days. I replied to the email and have not been responded to. I placed a call, and still have not had a response. I guess I will have to go to the store to get this taken care of. Huge waste of my time.

MARY K. on

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SALVADOR S. on

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There was an employee who was dealing with an elderly woman and was extremely patient/professional with her. Staff was friendly and the return was awesome. We were in and out in less than 10 min.

Doris S. on

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I like this location. Have been here several times, and they always have what I need. Staff is friendly and efficient

Michael W. on

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Hard working and friendly staff!

Janis S. on

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I returned the truck on time, but became so frustrated trying to checkout online after hours. I was never able to do it!!! Soooo frustrating after an exhausting move!

Dean S. on

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Very professional!

Debbie H. on

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Celeste A M. on

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DAVID H. on

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Ronald H. on

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SAMUEL M. on

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Customer service was outstanding!

ANGEL M. on

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The two gentlemen that helped me were courteous, polite and helpful. They also got me in and out at very reasonable time.

JOHN L. on

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There is a THIRD thing to rate: ONE LINE: 1) given too little mileage to get the job done: had to CALL & 'fight' for more 2) was told I would be 'called' the day before... got a TEXT ONLY.. no call missed.. & told to be there @ noon... (well my 24 hour CLOCK starts on pick up time & that was NOT going to work ..4 hours TOO early).. HAD TO CALL AGAIN to FIX THAT... 3) .. then did the EXPRESS CHECK IN: which there was NOTHING EXPRESS about it.. still took my son 45 minutes to an hour to get the truck.. too little help & STILL HAD TO STAND IN LINE... 4) THEN.. when I went in to turn in the truck on the other end (open till 6 pm) got there @ 3 only to have it closed from 2:30-3:30... 'sorry for inconvenience' on a door notice... NOTHING about this experience was good ... IF you had better 'competition' I would try them next time!!

SARAH J. on

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This location had a truck last minute for us. The associates where very nice and accomadating and worked very hard to take care of all the customers. I will definitely be using uhaul from now on.

Oscar K. on

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BEAU B. on

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Easy check in and check out with friendly staff.

denis j. on

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more staff

Harold K. on

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Reps were friendly and thorough. Got my in and out quickky.

Oliver B. on

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Customer Rep was very knowledge and extremely helpful and friendly.

Carrie S. on

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Ken F. on

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Marco C. on

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Cherry F. on

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Nothing personal working were all very nice and helpful.

Alan S. on

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Great job guys. I got a brand new cargo van. It handled the winding mountains roads like a champ , will gladly rent from U Haul again.

DON B. on

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best in town

Christine O. on

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Both reps were working very hard to service everyone as efficiently as possible even though they were short staffed one person. Efforts were greatly appreciated!

David H. on

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Check in is frustrating and slow. Always has been. Staff is great but how they manage customer service needs improvement.

william c. on

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friendly check in staff

JOSEPH H. on

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Customer did not leave a comment.

Sarina A. on

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Great customer service!!!!!

RONALD F. on

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Did not rent any equipment. Location keeps using my e-mail address. Please stop using my email address

Kevin B. on

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I really appreciated the outside attendant Christopher. He was very patient with me when I had trouble starting the vehicle. I'm hearing impaired and he took the time to slow down and explain things so I could understand.

Jeffrey F. on

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ELIE K. on

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I was told to pick up at 7 am. On Saturday. There was 7 people waiting and one clerk to handle. Finally 2 more show up after 7:30. I returned the unit to the facility at 5.01 Sunday evening the doors were locked. I was told by one of the employee there is no problem they will check it in Monday morning and will not charge the extra. Yet j see the g checked me in at 9 am and charged the extra. I hope you enjoy my 30 dollars because this is the last time I will use that facility even though it is the closest to me.

Carolyn T. on

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My driver was there to pick up the truck at 05:20. We booked on line specifically so we could get the truck early. However he was unable through numerous attempts to get the access code. It would not give it to him because I made the account and put him as the driver. So I had to go to the uhaul and place myself and it still would not give me the access. So we called Uhaul at the 800 number. Received directions and it still would not work. So they said to wait at the store because it is only 10 minutes to 7. And they will be open at 7. Well at 7:08 still no person to open the store. By then there were 6 of us waiting. Then when the guy showed up he was the only person working. By the time I got got the truck it was after 7:30 and there was only 1 person available to help the 10 people waiting in line on a Saturday. Never again, I will go somewhere else where the owner cares about his customers.

SINOP E. on

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they were great

David P. on

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I rented a one way trailer and with questioning where I would like to drop off they assigned me to a locations that took 40 minutes to get to when there are several within 10 minutes of my house. Had I been told this was the location I would not have agreed to it.

TINA R. on

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Frank helped my son and I he was simply great and very kind and courteous and quick. I appreciate this. Thanks

Sreevatsa S. on

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Danny D. on

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great customer service with easy steps and procedures they give good info about ur location and community

JOE M. on

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GURPRATAP SINGH G. on

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I have to wait for 1 hrs to chain up the trailer to my vehicle. the person doesn't know how to chain up the trailer. then other person comes back from LUNCH and chained up.

Ronnie A. on

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Jennifer S. on

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I can't think of anything. The staff was very friendly and helpful. I also liked that I could order my vehicle and needed supplies online ahead of time.

DANIEL O. on

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GEOFF B. on

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WheelsforWorld V. on

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It took a long time to get checked out. I was first but had to wait for 2 others to get checked in before I was able to get my truck. I saw the manager there but he was not helping at that moment.

Harry O. on

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Tracy F. on

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Kareem S. on

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Short staffed but quick and friendly.

Mary S. on

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JOHN S. on

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The original reservation was written for one day - which I discovered when I stopped by to change the pick up date. The second attempt was accurate. The trailer was in excellent condition and the pick up went well.

Jay P. on

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Excellent overall rental experience. Keep up the great customer service! P.S.--I love the speedy return process!

Aaron B. on

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DARLENEA h. on

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Everything was Great

Andrew F. on

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richard r. on

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ERNIE C. on

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Nice staff

RONALD F. on

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This is not my email. I do not live in California. Please remove me from your mailing list

Robert S. on

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THE HELP AT THE END WENT GREAT ALL THE HELP WERE VERY POLITE. WE WOULD SURE RENT AUHAUL AGAIN THANKS.

david w. on

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The staff was great!

bernadette b. on

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Charles M. on

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Glen W. on

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Exceptional teamwork at this location! It was a pleasure to shake the hand of the gentleman who helped me.

HAROLD G. on

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Should require No Smoking in the trucks. Sucks to have to put up with the smell. Should also offer a reward program for regular customers.

emilio l. on

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Excellent, people, very nice customers service

Chris K. on

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Patrick C. on

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randy h. on

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Henry H. on

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I was treated great! Thankyou Sonya for your excellent service .....

Griffin S. on

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Jeffrey S. on

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Damon B. on

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Employees were very helpful getting the right-turn signal on the plug-in mechanism on my truck to function properly

Tao Z. on

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First I reserved a dolly along with the 10-foot truck. The dolly was not in the truck so I had to come back and pick it up. The truck had a weak/dead battery. I could not start the truck and had to call roadside assistance twice to jump start the truck. Fortunately it was after my moving completed. But I had to wait for 1 hour for the roadside assistance to come. The roadside assistance told me to not stop the truck while filling the gas, which sounds a little dangerous. I feel disappointed because the truck should be maintained, at least for the essentials like battery. At least three hours of time were wasted because of the dead battery.

Jon W. on

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Outstanding customer service!

Ricardo R. on

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todd d. on

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KATHLEEN D. on

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auto transporter not available as promised no help with putting trailer on our car trailer not greased appropriately wheel to raise trailer not working properly

Sheri M. on

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Chris was great!

Rod E. on

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woodrow s. on

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Damalie N. on

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Was overcharged $8.50 for fuel despite filling the gas tank beyond the full mark, with receipts and pictures that mark the same gas mileage. This was after being told by another Uhaul facility that they had rented out the 10ft truck I had reserved.

Gary K. on

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Noel N. on

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Joel M. on

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Jason F. on

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The customer service was wonderful

Jonathan H on

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I had a great experience at the Redlands site, the manager Grant was so accommodating and got the boxes ready for me when I asked. I was never there for more than 15 minutes!

HIREANA K. on

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I waited in line for 30 minutes, while an agent pur supplies away, WITH several customers in line

lisa h. on

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teri l. on

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Great customer service!!!

Ana F. on

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June D. on

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Laurie A. on

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robert c. on

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Gary P. on

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THOMAS M. on

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Jana J. on

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Make sure the back of the van is clean. There was oil spilled in the back of the van. Luckily it did not get on any of our things.

ANGELIA B. on

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The truck leaked water when we traveled thru a rainstorm and got my items wet. I was not happy with this situation.

Angelia B. on

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The Truck leaked water and got my things wet while traveling thru rain. Not Happy

Jeffrey V. on

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TONEY D. on

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The guy at the counter esreal . Was very pushy. And demanding. Not sure if i will go back or not. This location is very slow. The person that helped me return the trailer. Was great. Thanks

Raymond K. on

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ROBIN M. on

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staff was very friendly and helpful! Redlands Haul is the best!! the place was very busy and the wait time was quick!

Caryn J. on

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Michael P. on

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The truck given to me with very low oil and the tenant was hesitant to provide fish supply of oil until I asked for more oil or a different truck. The oil was eventually filled and I was on my way. The truck drove fine around town, however, on the freeway it was on the verge of terrifying to drive. The existing alignment created the need for consistent steering corrections and my moving help driving behind me co firmed while the truck was driving in the lane he could tell the truck was driving crooked as if the truck had been in an accident and caused frame damaged. I've used Uhaul countless times to move and this is by far the worst truck I've been given. Clearly this vehicle is unsafe and the tenant who checked me in upon return stated they had received similar complaints about the same truck from other customers. How did this truck get cleared for customers after multiple complaints. It should have never been made available to rent to a customer. I'm completely staggered and this has shaken my confidence in Uhaul. I will think twice about using Uhaul in the future because it is clear that either Uhaul or the tenants at the 1200 Alabama location do not take the safety of their products as seriously as they claim to.

John S. on

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Micheal S. on

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Nancy C. on

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Melissa L. on

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Mona p. on

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REBECCA R. on

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My service was great! . The person that helped me was excellent. Thank you!!

MIKE L. on

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Andrew A. on

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The wait for help was a bit excessive. Granted there were plenty of customers there, so clearly everyone was busy. But I would've expected to get my order in less than 30 minutes, especially considering I did the quick check-in.

Lisa C. on

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Joyce O. on

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Susan G. on

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very friendly helpful staff! I appreciate the service!

Melvin S. on

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Raymond R. on

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Erik C. on

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Robb H. on

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Troy T. on

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MOHAMMED L. on

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KELSEY E. on

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Need more staffing on a Saturday. Line of 5 people when I got my rental truck and when I came to return vehicle the line of returns was out to the street.

Anita M. on

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Jill M. on

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Susan G. on

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The credit card machine seems to have issues and there is no functioning chip reader on them

stephanie r. on

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JENI M. on

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Lorena Z. on

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MICHAEL F. on

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The equipment I reserves was unavailable, resulting in increased insurance cost and fuel usage. Trailer was not checked in properly resulting in a call saying I had not returned it. I drove to the location and saw the trailer parked in the lot, and it had been moved, so they knew it was there. Then I was charged an extra day. I have called four times and customer care has sent 3 messages to the manager, but nobody from this location has called me back.

Carrie P. on

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Needed a few more Staff members

Gene I. on

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Quality staff and service. Hooked up and out the door timely! Highly recommend this location!

brandy l. on

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DESIREE G. on

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Brian C. on

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David C. on

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Quick to assist and got me on my way promptly

Patricia C. on

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Alan K. on

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The truck was very clean but the transmission seemed very sloppy.

Rafael G. on

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ROBERT C. on

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ANTHONY L. on

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Thank you for always being there for Redlands Sewing Center and our many special events.

Hal S. on

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Be more organized and prepared when someone has a reservation. I had to wait in line almost 45 minutes beyond my scheduled pick-up time and then the truck couldn't be found and was not ready. Perhaps, additional employees are needed. Also, the interactive functions on the computer were not working properly, so the customer could not click on the answers as requested.

Dean I. on

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Judith J. on

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Sheila W. on

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When I arrived to pick up the truck there was only one person working. Maybe more staff would be needed to better help customers.

Lisa C. on

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Ran great. Had some songs and it leaked but I knew about it up front. Staff was very friendly and very easy to rent and close rental. I would definitely rent again and would refer family and friends to uhaul.

ERIC F. on

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Jay P. on

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This location always makes sure I have the right truck for the job. Excellent customer service once again, from check-out with Israel to check-in with Grant.

MONICA R. on

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Matt C. on

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Need to upgrade 26' truck to a new model... very bad vehicle bad exhaust bad steering & bad suspension.

jan g. on

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kirk w. on

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What ever you do, DO NOT EVER GET RID OF ROBERT, your trailer hitch EXPERT! GIVE THIS MAN A RAISE! He was so prompt and professional, This is the 5th. hitch that I have purchased from U-Haul, I drove over 4 hours from Parker, AZ to have this hitch installed on my brand-New 2017 Dodge Journey, I did not want anyone, not even the Dodge Dealer in Lake Havasu City, where I bought it to do the install, because I have always been happy with U-Haul's quality of product, but the main reason is because of the install persons that you have, like Robert! He did a fantastic job! I will send everyone I know to go to your facility for anything they need when it comes to anything to do with moving or storing personal belongings. I want to acknowledge everyone that helped me through this entire process: the first person that helped me was Jennifer one of your phone service associate that works in your 24hr call center located in Phoenix, AZ., she was excellent in that I couldn't sleep and I call in to see what time your Redlands location opened so I could have a hitch installed. Jennifer was able to check stock and make sure the parts were on hand so I wouldn't make a wasted trip, she then informed me that the only install openings were at 7:00 AM and 4:00 PM so I was able to arrive right when they opened. She also was able to help me line up a trailer rental and was able to quote me for a storage unit that I will be needing as well. The second person that I had the pleasure of meeting was Robert, you hitch installing expert, he came up to my window right at 7:00 AM with the "work-order" in his hand and was ready to get to work! No waiting for him to get a cup of coffee or "fart" around, he came to work on that Saturday morning ready to get to work. The third person I had the pleasure of working with was your in side counter associate Tynisha, she was very helpful and handeled all the paper work and questions that I had and I really enjoyed working with her. While I was waiting I walked next door to the Denney's and had a really good breakfast and in about 1.75 hours my SUV was done, just as promised, and as I said, I am telling everyone that will listen to me, about the wonderful customer service that I experienced. Please keep up the good work! Thanks, Kirk Wilson, your loyal customer.

Laura C. on

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I was given a verbal quote from the Lompoc center,but never got an email about price. It was twice what they originally quoted. It took two days for them to return my calls. Neither offices answer their phone. I had to talk to the cooperate office and leave a message. My box was delivered but not scanned in. They were unable to locate it. I had to go in person to Redlands office to be told "we had one delivered but you would have gotten email notification if it was your" when I asked him to check he found out it was mine and not scanned in the system. I asked him if I could take the box on a dolly and was told he didn't have the staff to help me today. That it would be ready by noon, 24 hours later, the next day. When I arrived it was still not ready. I still don't understand why it was $687 to go less then 200 miles. And why it took 9 days. I could have driven up and gotten the unit myself and rented a trailer for half that price. If I had gotten a quote or anything in writing about costs I would have. Some how my email repeatedly dropped out of the system. Even after verifying it was in the system three times, with each call. I move with my job ever few months. I have used Uhaul many times, I am not sure I will continue to use them at this point. I had hoped the Ubox was going to work well for me. But not if it is way too expensive, and hard to schedule delivery and pick up. And they are unable to track my belongings. I can send a letter but FedEx and see every stop but not my ubox. Very disappointed

DAVID C. on

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Great customer service and friendly, helpful staff.

LAM P. on

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ROBERT W. on

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DON B. on

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Jerry D. on

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JACK R. on

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I had a reservation in Sam Bernardino but when I went there they didn't have the item I reserved. Then I went to Redlands and waited in a long line while I person was waiting us. When l got helped the computer locked up. Then the guy helping me picked an appliance hand truck that was all beat up,abused and the strap was frayed. There were 15 brand new ones and he grabbed that one out of the middle of all of them!

Angela K. on

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More staff.

JULIUS B. on

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Christal N. on

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calvin M. on

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Very good service!

Kari K. on

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The man that was there was wonderful but he was alone so all of the customers had to wait a long time. His manager left for some "meeting" right at the busiest time. It was ridiculous. Who leaves just one person to manage everything by himself on Friday at 4:30??? I've used Uhaul for years and have never seen that before. The manager is a fail!! The African American man who was working there was awesome! He remained polite and worked as fast as he could. He should be the manager!!

Carlos G. on

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MARIE D. on

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This experience was PERFECT!

lisa B. on

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Everyone I dealt with was very kind..it was a smooth process..would recommend..and I would use this location again

Abel G. on

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I am mostly concerned with what I witnessed in the store. Customer in front of me buying 3 SM boxes waited 20 minutes. He watched the CSR at the desk, and a CSR coming in and out passing by, and we could see the guy installing a hitch in the garage on the camera. There should be process, or a way for the customer to make a quick purchase? I know there are cameras to see this on 1/2/17 @ 10am, took me almost 1 hour to rent a HO trailer(room to improve this process too)? But the tragedy was us standing in line for no real reason. Please look into your process, as something is not working and both the guy buying boxes and I should have left. I gain as an owner and so does U-Haul if you improve the process. Thank you.

JAMES R. on

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Very slow processing time. 6 customers in line, one clerk over 1/2 hour wait

MONTRY S. on

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Customer did not leave a comment.

Marie D. on

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Make sure all late returners know not to block in personal cars. I had to squeeze between the trucks to get my car off the lot.

RAUL R. on

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Excellent service. A+

JEROME M. on

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My 1st rental place this day was closed. I hope thy give me the $50 guarantee. The Alabama location was able to help me. All good except a lot of exhaust came from my truck.

FRANK M. on

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Not much , both of your rental techs were very professional and very efficient during the reservation and rental processing , checkin was also a breeze ,, thank you for the excellent service .

nancy w. on

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Comply with Handicapped Parking laws (e.g., provide a couple of handicapped spots, (2) don't rent vehicles with ignition assembly wobbling in the steering column and the keys won't dislodge without a war, (3) get rid of the limited-English kid who refused to let a handicapped person park temporarily to go inside claiming "we won't be able to rent to you if you park there" (a lie, of course) then refused to provide the dollies as per the contract until I called out a supervisor to confirm i needed a dolly and a furniture dolly (he ignored the radio transmission from the counter person taking payment, then seemed unable to read the contract).

ABEL T. on

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Continue to provide Excellent Customer Service like I received from your employees Leo Reyes, Grant Peeters, Eric, and Mr. Harris. Great Job to the Manager who hired these Quality Team members! Regards, Abel "THE GREAT"

Heather R. on

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SIDNEY S. on

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Well it took an extra 2 days to get my auto transport but after that, CSR's took good care of my needs.

Inaki S. on

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Marvin F. on

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Dean I. on

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The facility seemed short staffed. There was only one person behind the counter and one person out in the yard helping customers. The young lady that was behind the counter was very professional and friendly. When I arrived at this facility, there was a U haul van and truck intentionally parked sideways so as to block ingress and egress off Alabama, which made it difficult for customers to get in and out of the facility.

Joseph H. on

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The employees at this location got me into my rental quickly and checked me out even quicker. GREAT SERVCE!!!

CHRISTOPHER G. on

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Kimberly K. on

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Awesome and friendly Uhaul location

Edward C. on

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Your associate Frank was very friendly and courteous. Even though he is new to U-haul (I've been dealing with U-haul for over 30 years, I can tell) he was a pleasure to talk with. Just thought someone in management should let him know to keep up the good work and good attitude.

Stan K. on

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JOSEPH M. on

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everything was great

Neiland D. on

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Always great service in Redlands

johnny k. on

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Nader A. on

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kamel G. on

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DAVID C. on

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Grant is a super star very helpful and courteous. Got me in and out in under 10 min. I was in a rush he came thru flawlessly.

Somnuek P. on

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Very convenient keep up the good work

joseph c. on

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John A. on

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Eric Buza did a very professional job ... well done

STEPHEN C. on

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Very friendly people.

Jonathan A. on

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Make sure all employees respect and show common courtesy to the customers at all time!

Lloyd B. on

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Douglas M on

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Had multiple issues with this experience

doris g. on

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NONDO S. on

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I couldn't believe how fast and efficient the staff was at checking us out and back in. Great job.

Michael F on

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Moved 1 bed apt east to west coast in 2 fully packed boxes. Everythiny arrived undamaged even with a palette below box that looked a little beat up. Basic, no frills container but it did the job.

heather b. on

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Costumer service is very good. Employees very nice and informative.

LINDA G. on

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Everyone was very efficient with every detail. No improvement necessary...

Lester D. on

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ERICK P. on

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Easy in out no problem

DANIEL O. on

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Alycia R on

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Horrible customer service on the California end--impossible to get ahold of.

KEN M. on

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Sarah W. on

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scott m. on

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Blinker didn't work on truck wiring to trailer. Tech guy never took test light to it. Told me to go home (1 Hour away) and fix it. Borrowed test light fixed it in 2 minutes. Tech couldn't do that???? Return was great, trailer worked good.

Tariq R. on

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All good. Professional, quick, and fair. Good group. It was an enjoyable experience.

GLORIA Y. on

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You need to have an employee working the front desk at all times. Other than that everything was great.

Ruth D. on

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The young lady who assisted me -- sorry can't remember her name -- was AWESOME! It's people like her that give U-Haul a good name. She was polite, caring, informative and a pleasure to do business with.

Jeffery O. on

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Very busy location. Add employees

ben a. on

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MIKE P. on

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Fast and excellent service.

Royce M. on

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Patricia G. on

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Had to wait in line too long for pickup

Jeryd N. on

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DANIEL S. on

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Israel helped a lot. He is very professional.

Justin R. on

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Israel, Anysia and Grant were absolutely amazing. Very polite and very literate about the needs of the client (me). Went the "extra mile" to insure I had a top notch truck to accommodate my needs. Check in and check out was effective and efficient. A lot of integrity in what they do. With Genuine Admiration, Justin R.

Peter S. on

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Your employee Anisya Walton was amazing! She was friendly, prompt, and very understanding. Take of this employee, or I might offer her a job:)

mark s. on

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Robert is a great salesman. I was looking at different places to Rent from but Robert sold me. He very professional. Thanks Robert!

David V. on

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JULIO F. on

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Drove only for 25 miles and they wanted to charge me for 48 miles

Jess C. on

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julian m. on

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Quick service. Very friendly

Jay P. on

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I have always had good experiences here, and it was no different this weekend. Israel (check-out) and Leo (check-in) were both very helpful and efficient. Thank you!

michaela w. on

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jerry L. on

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the service is always great here. we have been renting trucks for a furniture business we are in. we have filled our warehouse several times using Redlands U-Haul and satified many of our customers with the use of thier trucks. never a break down or a bad time. overall they have a five star rating with us thank you for all you do Jerry Letourneau

BRAD H. on

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laura C. on

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They let us keep our car there so we could have more convenience!

Patricia S. on

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charles b. on

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Damon B. on

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Michel S. on

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Keith T. on

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Rapid checkout was fantastic

DANIEL T. on

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Guys did a great job. Friendly and efficient

John O. on

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It was great to do the pre-checkin. All went incredibly smoothly

Bryant W. on

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Service was quick, efficient and perfessional.

michael m. on

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Jeff S. on

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I had a reservation for two 26' trucks that I made about a month in advance. Three days before my reservation I call to confirm and am told my trucks will be there. I also stop by the store to confirm and am told the same thing. The next day I get a phone call saying one of the trucks won't be there. I then add a reservation to a different location in order to get the trucks I need. When we go the next day to pick them up, again, there is a truck not available. Very difficult to plan for our event. We're a non-profit that needed these trucks for our event Saturday morning. After hours of waiting we were finally able to get both trucks we needed. Not the way it should work when we made these reservations so far in advance.

Jimmy L. on

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John M. on

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Great service!

rey s. on

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brayan r. on

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Make your in and out much clearer. It got crazy in the afternoon, trying to return the unit

Jennette H. on

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Easy and reliable equipment. Great customer service.

Pat D. on

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The auto transport trailer needs some repairs, mainly for the moveable fender. It needs better upkeep but it did the job.

Donald F. on

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Marlene t. on

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Ricardo M. on

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good customer service clean service area and clean truck

Ryan R. on

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Thanks. Your staff were very friendly and courteous.

MARK M. on

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Truck was dirty inside and out. Reeked of tobacco smoke. Hard to see out of windshield when the sun hit it.

Karen P. on

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The staff member that processed me in and out was fantastic!

Charlene Maureen V. on

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Alice D. on

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The staff was extremely helpful, both during the rental procedure and the return of the truck. I will definitely refer friends to this location that are in need of a moving truck for any reason.

CHARLES J. on

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Jacob D. on

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stephanie b. on

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everyone was nice very professional and helpful will use this location again

Deaj Q. on

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Tom G. on

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I rented a trailer. It was faded and worn. Maintenance was ok, but it was just old.

Andrew H. on

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BALDAVE S. on

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My experience was fast and the owner (Isreal) was friendly. The young girl(Anayaisa I think is her name) who helped me was also a very pleasant experience.

james r. on

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Jennifer J. on

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tony m. on

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This is the first time I picked up a van the outside was filthy, the Windows needed to be washed when I pulled out in the sun I could not see out the windshield or the merrors. I had to use a baby wipe to clean the Windows.

Martha D. on

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I always use this UHAUL and I am NEVER unhappy. You have a GREAT bunch there. I hope they get recognized for their hard work. I specially have been meaning to send a note or even a call in regards to Sonia one of the employees there. She has always been such a respectful and joyful employee. I feel she keeps that store together.

Richard F. on

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Good until trailer and all my stuff stolen. Police retrieved trailer but all goods gone

james g. on

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Customer did not leave a comment.

STEVE H. on

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truck was in great shape, but not clean, that's why I had to check "no", but I didn't care if it was washed or not. I'm a big guy and the truck seat was a bit cramped for me. The persons who checked me in, an out were both extremely friendly and made the experience very pleasant.

William H. on

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Check that trailer...the floorboard was really squeaky but seemed solid

GLORIA B. on

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GLORIA B. on

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I had no problem with the location my problem was with the 1 800 U-Haul service. Every time I called I was told something different. I was sent on a wild goose chase for a prep tow which I did not need. I was informed that the service operators have never worked in the store so they're not familiar with procedure. Which means they should not be giving out advice. I had 5 days to get my mom to move and they wasted a whole day for me. Very unhappy with telephone service 1 800 U-Haul

Vicki N. on

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Make sure your equipment is working properly before it's rented - including running lights

GEORGE C. on

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keep up the good work

Dave C. on

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The worst experience of my adult life. 1-1/2 hour wait to get to the desk, 30 mins to get the yard guy to bring my truck forward. Truck was dirty. Truck was empty on gas. Seems like this was an everyday situation at this location for those that work here. Corporate should immediately shut this place down as you are createing U-Haul Haters.

Miguel m. on

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salvador v. on

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Richard R. on

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jeff r. on

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Anthony C. on

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Your San Bernardino location nearest to Tippecanoe is always undermanned and it usually takes a while to get service.

Priscilla B. on

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Frederick R. on

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JEFF M. on

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Israel is always rude and service at this location is extremely slow! I rented the truck at 12:30pm yesterday and was told I had to have it in by 8am this morning. I asked. why I was being charge for a full day but yet I had to turn in early. Israel said because it was based on availability and there was already a reservation for the truck today. However, there were seven more trucks exactly like the one I rented sitting on the lot. I left and came back later because he is always rude. I spoke with Grant, who told me there was no reservation and I could keep the truck until 12:30 PM today which would've been a full 24 hours, what I paid for. When I returned the truck there were four people in front of me Israel was the only one there, doing the rentals and returns. I will choose another U-Haul location due to the constant rudeness and poor customer service.

Stacey B. on

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The person checking the order should pay more attention to the reservation paperwork to make sure they are giving all the extras ordered. I had to ask for the appliance dolly and the furniture pads.

Scott M. on

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William K. on

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Sue E. on

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kim t. on

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Have more truthful advertising and let customers know what they are really going to pay so we're not disappointed. Explain to employees the importance of being friendly and personable.

Kimberley H. on

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There appeared to be fairly major issues with the credit card payment equipment/system and it took a long time to work hat out.

Charles J. on

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Customer did not leave a comment.

edna a. on

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Excellent Customer Service. The team is very courteous and helpful in answering questions and customer needs. I greatly appreciate the service I received at U-Haul Moving and Trailer Hitch of Redlands. I will be referring this location to my friends and family.

Patrick S. on

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Every single time I rent from this location, they attempt to overcharge me.

Sandra N. on

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my second visit to this location was terrible was traveling 1000 miles and they give me a older truck with the frame around windsheild falling off had to insist on getting it fixed not clean also on trip abs brake light went on i felt like no one even checked to make sure it was safe I rented 3 26footers and felt let down also had to travel 25 minutes away to pick one uhaul not happy about that

JEFFREY A. on

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Raymond W. on

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Paul L. on

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Ryan R. on

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Darrell P. on

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I told them the problem I had with the trailer and they said they would tag it so it wouldn't get rented out. They said they would get it fixed.

Brian C. on

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Friendly staff despite location being quite busy and apparently understaffed. Trailer had strong oily smell and residue on floor. Not sure what the previous person had in there but ended up cleaning it myself with 409.

TINA S. on

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MIKE A. on

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Andrea D. on

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Even when I checked in online ahead of time to save time at the counter, I had to wait a long time to be waited on. They always seem to be short-staffed.

Gina P. on

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Dawn Y. on

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A quick overview of how to turn on lights in the cargo section of the van would have been helpful (had to load in the dark) other than that, all service and equipment were excellent.

Lawrence S. on

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Joseph E. on

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Clock not able to set, dirty windshield, Attendant did clean for me, Thank You, service light for traction control came on a few times.Overall Still pleased with service, I also received a discount for gasing up, that was promised, Thank You Again.

Jeremy B. on

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Short staffed. I waited forever for someone to hook the trailer up and then waited even longer after being told to take the trailer around back and wait from someone for that someone to come back and remove it. I will definitely try and find a different place to rent a trailer if I need another one.

BREZYA R. on

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TERRENCE B. on

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PACIFICO L. on

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christopher d. on

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Ok, so I do not understand why you get the rental vehicle with half a tank of gas. This is just inconvenient for the customer. Now, I have to go get it filled up before my trip. A better system, have it completely filled so the customer does not have another errand to run before their trip. Upon returning the vehicle it would be topped off, making everything so much easier. ...Just a thought... I know this is an amazing idea and will revolutionize your organization, when that happens, no need to give me any credit. Thanks for reading.

William H. on

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See comments above

Andrew T. on

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Truck not available from location close to me because they were closed on this holiday . Had to pick up 30 miles away. Took extra time and cost more Not the fault of this branch. Will be shopping around more with next truck rental.

Nancy Lynn H. on

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Parking is very limited for the customer. Hours on Sunday need to be extended, both opening and closing times.

Kavin G. on

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JAMES J. on

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Dawn B. on

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Need more workers....with only 2 people returning the vehicle was longer than expected...had to wait over 20 minutes to be helped

Kin-Hing L. on

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Tom D. on

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Patrick S. on

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I am disgusted by the way U-Haul has taken to tacking on hidden charges such as an "Environmental Fee". I hate the feeling of being nickeled and dimed, especially in such a sneaky and disingenuous way. Things like this ruin my customer experience and make me want to take my business elsewhere. If you intend to charge $20.99 per day, be up front about your pricing.

dennis c. on

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the on line pre registration saves all time, and the staff at Redlands is excellent.

tami h. on

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Marcelino P. on

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If customer is to pick up at 9:am , please have truck clean beforehand.

Richard L. on

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Would rent again from here.

TERRENCE D. on

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John F. on

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Rick K. on

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The staff here are very helpful and pleasant

DAVID S. on

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Service is really great

Nick D. on

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Christopher S. on

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MARCO R. on

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Thank you for your fast and friendly service.

Keith b. on

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Mary K. on

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Great service especially there customer service on the phone . The woman that helped change my dates and see if the equipment I needed was available on that day was excellent!

DENNIS A. on

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Freda F. on

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JOHN W. on

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Dale W. on

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Good job....thank you!

Susan F. on

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Gail L. on

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sean j. on

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Virginia M on

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good

PAUL D. on

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Carolina V. on

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Terrence D. on

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Adam F. on

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Steve P. on

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mrs p. on

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MARYANN C. on

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julie a. on

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Truck I was rented had taillight/brake light out. The gas cap access was jagged and I cut my finger trying to loosen Cap.

jose r. on

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Seong K. on

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Christopher W. on

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Bincy M. on

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MARIA t. on

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Make sure the customers are parking in the right direction on the driveway. People block the pick up and return area and dont follow the signs.

Daniel J. on

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Bruce S. on

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Provide some discounts to seniors, vets, and some auto club members. Budget offers these discounts,

Stuart B. on

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Vincent P. on

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Jon M. on

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Everything is smooth and friendly.

Cindy J. on

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The staff and service at our pick up location in Redlands was exceptional. The truck was clean and in working order. The after hours return app was horrible and frustrating. I had a very difficult time getting it to accept my photos. It kept promoting to upload a more recent picture. Some sections took over a dozen attempts despite my photos being clear and legible. After a long day of moving The return app was an awful experience.

RON B. on

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Adam P. on

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Craig N. on

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I had two reservations withU-Haul and you met met neither one. I am anticipating two (2) $50 refunds because you failed to meet your commitments. I can see one time but when U-Haul commits twice and in both cases failed to deliver, then your firm has zero credibility with me. You may offer a better rate than others but if your service and commitment is below expectations, then your competitors are much more attractive.

Akash S. on

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Even though I returned the vehicle at the same fuel level when I took it out, I was charged for the $14 for the fuel. When I brought this discrepancy to the notice of rental location - they didn't agree with me even after I show them photo of the fuel guage. They reimbursed me ony $7.00.

Janet R. on

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The dolly was mot afixed to the uhaul, whomever used it prior to my pickup used it and the store did not affix it back to the truck also there were no moving blankets in the uhaul truck. The back was sealed but did jot contain any blankets. I called regarding this to have Erik who checked us out call me back and I never received a phone call.

Amanda W. on

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Customer did not leave a comment.

Bill B. on

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The truck had no gas when I picked it up. I made it to the gas station on fumes.

Blake O. on

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LONNA H. on

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Eric was very helpful and informative !!

Ruth J. on

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Nothing, very happy!

Kathy D. on

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Customer did not leave a comment.

Tabby B. on

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The location is very convenient. There needs to be more workers/staff. On a Sunday morning at 9 am it was to busy for only 2 guys having to do all the customer service desk and also working the outside. The line was past the double doors to walk in, it took 40/45 minutes to get to the service desk then another 5 to get the truck. There was no time for waiting when moving was priority that day.

William M. on

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robert w. on

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Binh N. on

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Michael B. on

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BRYAN T. on

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NICHOLAS W. on

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maureen t. on

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Need more staff. This place is always BUSY!!! Staff is friendly and helpful. Prices on moving items and their quality is excellent!!!

Constance S. on

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eric o. on

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Get more apliance Dolly's in stock

ARNOLD K. on

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Quick and friendly

Clint R. on

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Very helpful. Very

FRANK M. on

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Customer did not leave a comment.

Jose M. on

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melissa g. on

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Very nice & helpful employees. Very knowledgable about their job.

Timothy G. on

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Customer did not leave a comment.

AMANDA S. on

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All assoicates were nice and friendly. I like that my check out was quick after a long day of moving. One thing we had a problem with was the rollup door on our rental got jammed and was super difficult to undo.

kirk h. on

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Ka N. on

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DANA B. on

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Although the pick up of the truck was a problem the return was nice and easy

irene r. on

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Long wait And my trailer gate was left open Trailer was not swept my receipt papers were not returned I had to pull over in order to latch the tail gate

Beth H. on

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Customer did not leave a comment.

JEFFREY C. on

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Very helpful

Mike T. on

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Great customer service

Raymond P. on

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Larry W. on

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Jon M. on

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MARYANNJUDY L. on

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Randy M. on

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Michelle P. on

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Have more than 1 person working the counter at 7 am. Sitting in the truck to check in does not work. Had to go inside. Pick up location changed to further away because the size was not a closer one to me. Not fair because mileage counts. The truck should have been driven to the location I rented at.

SUNITI C. on

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Everything was excellent !

mary R. on

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Nothing, Great customer service!!!

RONALD b. on

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Customer did not leave a comment.

Robert S. on

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Customer did not leave a comment.

Jay P. on

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Grant was professional and friendly throughout the whole rental process, from pick up to drop off. He was very helpful in my decision on which vehicle best fit my needs and also made sure I had the right contract to fit my situation. I will definitely go back to the same location the next time I need to rent a truck or van.

Inggrid D. on

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Will rent again from this store

Jerry i. on

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Thank you to the staff for all your help in getting my hitch installed and rental on a trailer.

MATTHEW G. on

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Customer did not leave a comment.

Keith M. on

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Nothing. They were great.

Brett P. on

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Micky S. on

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I think this place need more people at work to cut down the waiting time

Inggrid D. on

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Satisfied

Matthew H. on

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Customer did not leave a comment.

VINCENT l. on

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Staff was friendly, I especially liked they way they did a safety check of the truck at the end. That way I know they did it before my trip.

Debbie C. on

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Nothing needs improvement. 2 exceptional employees stood out in particular!!! Robert Cotton and a young girl named Alysia(? Or close). Both left a very, very positive impression on me!

MARVIN h. on

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I really appreciated the gentleman who helped us. He must be a manager as he spoke so positive to one of the team members - thanking him for being on time etc. I was very impressed and told my husband we should steal him away for our business! The only thing I'd suggest is it seems we often have to wait quite a while in line each time we rent.

Donna B. on

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Customer did not leave a comment.

Grace K. on

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I was not notified of pick up location prior to this. I was emailed a different location for pick up, and on the day of pick up there was a significant mix up before I was sent to the correct location.

Richard B. on

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Open sooner on Sunday at this location. Making the reservation through the website, it allowed me to choose to pick up the equipment as early as 7:15 a.m. on a day the store did not open for business until 9 a.m. Pickup time was a key factor for me so this was disappointing.

Steven W. on

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VERY FRIENDLY QUICK SERVICE MADE SURE ALL OF MY NEEDS WERE MET

Brian W. on

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RAUL T. on

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Excellent service, friendly people.

Joe B. on

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moginraj m. on

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John G. on

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Michael W. on

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The Redlands U-Haul personnel and equipment is the best you have a customer for life

VICTORIA T. on

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SHARON T. on

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Michael M. on

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Have more cashiers open at opening time, as there was only one worker to process the 6 people waiting to get rentals. Wash front window before renting out, as I immediately had to stop and clean window to see out.

Carla F. on

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While the advertised price is $19.99/day to rent a U-Haul, the actual price is considerably higher than that. I understand that fees, taxes etc. apply but the difference between the advertised price and the final price was so great that a change in low/basic price needs to change. Make the base price closer to $50 and that would be more honest.

Sarah R. on

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Customer did not leave a comment.

MYRNA S. on

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I had a long wait to complete the return of my tow dolly. There was only one person trying to do everything. He did a excellent job but I would have given a excellent on my review if he had some help.

William M. on

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They did a great job

ben v. on

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Israel and Anesa at Redlands Uhaul were great customer service reps. Rapid and fair rental prices as well. Thanks.

ELENO A. on

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Matt A. on

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lucas m. on

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Please open minimum 2 cashiers on the holiday (last Sunday 7/2/16 only 1 cashier). Any 4 persons at front of me. We on the line almost 1 hour. Anyway, we are happy to use Uhaul. Tks.

VICTOR l. on

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Stephen C. on

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Pratik S. on

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Faster check in / check out on rentals.

Mohamed I. on

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wayne e. on

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Adrian W. on

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Very few staff on a busy weekend. The staff who were there were friendly and professional, but spread thin.

Larry W. on

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Excellent location, on of the best locations in SoCal. I have used many from OC, LA and SF Valley. This IE location is excellent.

gerald b. on

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Service was good, trailer pulled well. Over all experience was good.

John L. on

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john g. on

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Jareth S. on

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The ac did not blow out cold air and stopped blowing air out after 5minutes of use.

JEFF S. on

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TAKA F. on

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Inggrid D. on

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It was quick and an easy process. Will come back.

elberto c. on

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Ka N. on

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Mary P. on

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Nastaesha G. on

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Tony L. on

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louise l. on

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Gene S. on

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Windshield and windows were dirty and I asked them to be cleaned. The website worked very well and the people here were extremely helpful. Only the windows needed to be cleaned.

Tim W. on

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Customer did not leave a comment.

Nicole C on

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The U-Box system is great but I would recommend using another location than Alabama St. Redlands. They lost my contract, are understaffed, and charged me storage for a U-Box I gave back to them.

jessica e on

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Everything was great!

Melissa D on

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The man that helped me was courteous and as they had phone issues, gave me his personal phone number so he could wait for us if we were late as he closed at five, he offered to stay for us.

Virginia M on

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Latch was not on U Box so had to wait an extra 30-40 min while one was secured so that I could lick the contents. Situation handled well by staff.

Steven H on

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Even with a computer outage, I got very good service picking up the box

V E M on

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great

Arelis B on

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Too many contracts in the works for UBox to be customer friendly. Customer does all communication between parties involved. I will NEVER recommend or use this service again.

Jessica T on

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Uhaul never mentioned an additional $100 fee to release the box. One box is not enough to move a normal studio, no matter what they tell you. Never again!!

V E M on

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Move went without a hitch!! Staff was informed, friendly and efficient! Terrific service!

Sophie Q on

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What a nightmare. Will never use this service again. I will also recommend that everyone find an alternative.

STEFAN H on

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Excellent experience. Ubox arrived 8 days ahead of schedule. Shipped from Los Angeles to New York and everything is as good as new!

EDWARD K on

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you were very helpful. thanks

EDWARD K on

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thank you for the help.

SUZIE B on

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U-Haul and their moving help was excellent and professional. I`m very pleased with all the help I got.

BRIAN V on

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Everyone was professional and helpful.

CINDY S on

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All workers were friendly and very helpful.

ROSEMINA M on

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Redlands Uhaul sets gold standards for all others.Manager Jason Perez: THE Best customer service you`ll find. His team:Evan, Ian,WAY BEYOND highstandards, Patient, helpful. 9months 2uboxes thank you!!

WENES R on

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Best service ever. The Manager Jason Peres was above the expectation. He is excellent !

BRUCE P on

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Jason at the Redlands store was a great help and support in my moving experience. Very knowledgable and quick to respond and provide solutions for my needs. Great Guy!

ROSEMINA M on

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WORST! Stood 3hrs on a Sunday for uboxes prebooked online. *REP SNAPPEDBLAMED* I had 20FT TRUCK rented +PREpaid movers. Rep re-did app 4x, typos, same info. Lost $300+, my acct shows 3x ubox charges!

TINA L on

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Your People helping me have bent over backwards to see that i`m taken care of. Service like this keeps me and my family coming back. Thank You for your excellent customer Service.

JAMES S on

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great location

JAMES S on

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very convenient for my wife who was home alone with the kids.. The manager and U-Box lady delivered right on time. Thanks.

BRIAN B on

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Excelent.

BRIAN B on

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Jesse N. was very helpful, took initiative to make sure this process went smoothly. He is a 5* guy like the rest at the Redlands Location.