Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Trailer Hitch Center of Redlands

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Gary K. on

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Noel N. on

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Joel M. on

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Jason F. on

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The customer service was wonderful

Jonathan H on

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I had a great experience at the Redlands site, the manager Grant was so accommodating and got the boxes ready for me when I asked. I was never there for more than 15 minutes!

HIREANA K. on

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I waited in line for 30 minutes, while an agent pur supplies away, WITH several customers in line

lisa h. on

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teri l. on

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Great customer service!!!

Ana F. on

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June D. on

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Laurie A. on

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robert c. on

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Gary P. on

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THOMAS M. on

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Jana J. on

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Make sure the back of the van is clean. There was oil spilled in the back of the van. Luckily it did not get on any of our things.

ANGELIA B. on

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The truck leaked water when we traveled thru a rainstorm and got my items wet. I was not happy with this situation.

Angelia B. on

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The Truck leaked water and got my things wet while traveling thru rain. Not Happy

Jeffrey V. on

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TONEY D. on

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The guy at the counter esreal . Was very pushy. And demanding. Not sure if i will go back or not. This location is very slow. The person that helped me return the trailer. Was great. Thanks

Raymond K. on

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ROBIN M. on

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staff was very friendly and helpful! Redlands Haul is the best!! the place was very busy and the wait time was quick!

Caryn J. on

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Michael P. on

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The truck given to me with very low oil and the tenant was hesitant to provide fish supply of oil until I asked for more oil or a different truck. The oil was eventually filled and I was on my way. The truck drove fine around town, however, on the freeway it was on the verge of terrifying to drive. The existing alignment created the need for consistent steering corrections and my moving help driving behind me co firmed while the truck was driving in the lane he could tell the truck was driving crooked as if the truck had been in an accident and caused frame damaged. I've used Uhaul countless times to move and this is by far the worst truck I've been given. Clearly this vehicle is unsafe and the tenant who checked me in upon return stated they had received similar complaints about the same truck from other customers. How did this truck get cleared for customers after multiple complaints. It should have never been made available to rent to a customer. I'm completely staggered and this has shaken my confidence in Uhaul. I will think twice about using Uhaul in the future because it is clear that either Uhaul or the tenants at the 1200 Alabama location do not take the safety of their products as seriously as they claim to.

John S. on

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Micheal S. on

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Nancy C. on

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Melissa L. on

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Mona p. on

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REBECCA R. on

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My service was great! . The person that helped me was excellent. Thank you!!

MIKE L. on

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Andrew A. on

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The wait for help was a bit excessive. Granted there were plenty of customers there, so clearly everyone was busy. But I would've expected to get my order in less than 30 minutes, especially considering I did the quick check-in.

Lisa C. on

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Joyce O. on

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Susan G. on

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very friendly helpful staff! I appreciate the service!

Melvin S. on

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Raymond R. on

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Erik C. on

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Robb H. on

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Troy T. on

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MOHAMMED L. on

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KELSEY E. on

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Need more staffing on a Saturday. Line of 5 people when I got my rental truck and when I came to return vehicle the line of returns was out to the street.

Anita M. on

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Jill M. on

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Susan G. on

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The credit card machine seems to have issues and there is no functioning chip reader on them

stephanie r. on

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JENI M. on

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Lorena Z. on

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MICHAEL F. on

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The equipment I reserves was unavailable, resulting in increased insurance cost and fuel usage. Trailer was not checked in properly resulting in a call saying I had not returned it. I drove to the location and saw the trailer parked in the lot, and it had been moved, so they knew it was there. Then I was charged an extra day. I have called four times and customer care has sent 3 messages to the manager, but nobody from this location has called me back.

Carrie P. on

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Needed a few more Staff members

Gene I. on

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Quality staff and service. Hooked up and out the door timely! Highly recommend this location!

brandy l. on

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DESIREE G. on

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Brian C. on

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David C. on

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Quick to assist and got me on my way promptly

Patricia C. on

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Alan K. on

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The truck was very clean but the transmission seemed very sloppy.

Rafael G. on

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ROBERT C. on

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ANTHONY L. on

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Thank you for always being there for Redlands Sewing Center and our many special events.

Hal S. on

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Be more organized and prepared when someone has a reservation. I had to wait in line almost 45 minutes beyond my scheduled pick-up time and then the truck couldn't be found and was not ready. Perhaps, additional employees are needed. Also, the interactive functions on the computer were not working properly, so the customer could not click on the answers as requested.

Dean I. on

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Judith J. on

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Sheila W. on

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When I arrived to pick up the truck there was only one person working. Maybe more staff would be needed to better help customers.

Lisa C. on

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Ran great. Had some songs and it leaked but I knew about it up front. Staff was very friendly and very easy to rent and close rental. I would definitely rent again and would refer family and friends to uhaul.

ERIC F. on

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Jay P. on

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This location always makes sure I have the right truck for the job. Excellent customer service once again, from check-out with Israel to check-in with Grant.

MONICA R. on

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Matt C. on

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Need to upgrade 26' truck to a new model... very bad vehicle bad exhaust bad steering & bad suspension.

jan g. on

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kirk w. on

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What ever you do, DO NOT EVER GET RID OF ROBERT, your trailer hitch EXPERT! GIVE THIS MAN A RAISE! He was so prompt and professional, This is the 5th. hitch that I have purchased from U-Haul, I drove over 4 hours from Parker, AZ to have this hitch installed on my brand-New 2017 Dodge Journey, I did not want anyone, not even the Dodge Dealer in Lake Havasu City, where I bought it to do the install, because I have always been happy with U-Haul's quality of product, but the main reason is because of the install persons that you have, like Robert! He did a fantastic job! I will send everyone I know to go to your facility for anything they need when it comes to anything to do with moving or storing personal belongings. I want to acknowledge everyone that helped me through this entire process: the first person that helped me was Jennifer one of your phone service associate that works in your 24hr call center located in Phoenix, AZ., she was excellent in that I couldn't sleep and I call in to see what time your Redlands location opened so I could have a hitch installed. Jennifer was able to check stock and make sure the parts were on hand so I wouldn't make a wasted trip, she then informed me that the only install openings were at 7:00 AM and 4:00 PM so I was able to arrive right when they opened. She also was able to help me line up a trailer rental and was able to quote me for a storage unit that I will be needing as well. The second person that I had the pleasure of meeting was Robert, you hitch installing expert, he came up to my window right at 7:00 AM with the "work-order" in his hand and was ready to get to work! No waiting for him to get a cup of coffee or "fart" around, he came to work on that Saturday morning ready to get to work. The third person I had the pleasure of working with was your in side counter associate Tynisha, she was very helpful and handeled all the paper work and questions that I had and I really enjoyed working with her. While I was waiting I walked next door to the Denney's and had a really good breakfast and in about 1.75 hours my SUV was done, just as promised, and as I said, I am telling everyone that will listen to me, about the wonderful customer service that I experienced. Please keep up the good work! Thanks, Kirk Wilson, your loyal customer.

Laura C. on

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I was given a verbal quote from the Lompoc center,but never got an email about price. It was twice what they originally quoted. It took two days for them to return my calls. Neither offices answer their phone. I had to talk to the cooperate office and leave a message. My box was delivered but not scanned in. They were unable to locate it. I had to go in person to Redlands office to be told "we had one delivered but you would have gotten email notification if it was your" when I asked him to check he found out it was mine and not scanned in the system. I asked him if I could take the box on a dolly and was told he didn't have the staff to help me today. That it would be ready by noon, 24 hours later, the next day. When I arrived it was still not ready. I still don't understand why it was $687 to go less then 200 miles. And why it took 9 days. I could have driven up and gotten the unit myself and rented a trailer for half that price. If I had gotten a quote or anything in writing about costs I would have. Some how my email repeatedly dropped out of the system. Even after verifying it was in the system three times, with each call. I move with my job ever few months. I have used Uhaul many times, I am not sure I will continue to use them at this point. I had hoped the Ubox was going to work well for me. But not if it is way too expensive, and hard to schedule delivery and pick up. And they are unable to track my belongings. I can send a letter but FedEx and see every stop but not my ubox. Very disappointed

DAVID C. on

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Great customer service and friendly, helpful staff.

LAM P. on

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ROBERT W. on

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DON B. on

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Jerry D. on

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JACK R. on

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I had a reservation in Sam Bernardino but when I went there they didn't have the item I reserved. Then I went to Redlands and waited in a long line while I person was waiting us. When l got helped the computer locked up. Then the guy helping me picked an appliance hand truck that was all beat up,abused and the strap was frayed. There were 15 brand new ones and he grabbed that one out of the middle of all of them!

Angela K. on

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More staff.

JULIUS B. on

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Christal N. on

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calvin M. on

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Very good service!

Kari K. on

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The man that was there was wonderful but he was alone so all of the customers had to wait a long time. His manager left for some "meeting" right at the busiest time. It was ridiculous. Who leaves just one person to manage everything by himself on Friday at 4:30??? I've used Uhaul for years and have never seen that before. The manager is a fail!! The African American man who was working there was awesome! He remained polite and worked as fast as he could. He should be the manager!!

Carlos G. on

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MARIE D. on

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This experience was PERFECT!

lisa B. on

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Everyone I dealt with was very kind..it was a smooth process..would recommend..and I would use this location again

Abel G. on

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I am mostly concerned with what I witnessed in the store. Customer in front of me buying 3 SM boxes waited 20 minutes. He watched the CSR at the desk, and a CSR coming in and out passing by, and we could see the guy installing a hitch in the garage on the camera. There should be process, or a way for the customer to make a quick purchase? I know there are cameras to see this on 1/2/17 @ 10am, took me almost 1 hour to rent a HO trailer(room to improve this process too)? But the tragedy was us standing in line for no real reason. Please look into your process, as something is not working and both the guy buying boxes and I should have left. I gain as an owner and so does U-Haul if you improve the process. Thank you.

JAMES R. on

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Very slow processing time. 6 customers in line, one clerk over 1/2 hour wait

MONTRY S. on

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Marie D. on

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Make sure all late returners know not to block in personal cars. I had to squeeze between the trucks to get my car off the lot.

RAUL R. on

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Excellent service. A+

JEROME M. on

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My 1st rental place this day was closed. I hope thy give me the $50 guarantee. The Alabama location was able to help me. All good except a lot of exhaust came from my truck.

FRANK M. on

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Not much , both of your rental techs were very professional and very efficient during the reservation and rental processing , checkin was also a breeze ,, thank you for the excellent service .

nancy w. on

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Comply with Handicapped Parking laws (e.g., provide a couple of handicapped spots, (2) don't rent vehicles with ignition assembly wobbling in the steering column and the keys won't dislodge without a war, (3) get rid of the limited-English kid who refused to let a handicapped person park temporarily to go inside claiming "we won't be able to rent to you if you park there" (a lie, of course) then refused to provide the dollies as per the contract until I called out a supervisor to confirm i needed a dolly and a furniture dolly (he ignored the radio transmission from the counter person taking payment, then seemed unable to read the contract).

ABEL T. on

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Continue to provide Excellent Customer Service like I received from your employees Leo Reyes, Grant Peeters, Eric, and Mr. Harris. Great Job to the Manager who hired these Quality Team members! Regards, Abel "THE GREAT"

Heather R. on

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SIDNEY S. on

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Well it took an extra 2 days to get my auto transport but after that, CSR's took good care of my needs.

Inaki S. on

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Marvin F. on

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Dean I. on

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The facility seemed short staffed. There was only one person behind the counter and one person out in the yard helping customers. The young lady that was behind the counter was very professional and friendly. When I arrived at this facility, there was a U haul van and truck intentionally parked sideways so as to block ingress and egress off Alabama, which made it difficult for customers to get in and out of the facility.

Joseph H. on

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The employees at this location got me into my rental quickly and checked me out even quicker. GREAT SERVCE!!!

CHRISTOPHER G. on

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Kimberly K. on

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Awesome and friendly Uhaul location

Edward C. on

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Your associate Frank was very friendly and courteous. Even though he is new to U-haul (I've been dealing with U-haul for over 30 years, I can tell) he was a pleasure to talk with. Just thought someone in management should let him know to keep up the good work and good attitude.

Stan K. on

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JOSEPH M. on

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everything was great

Neiland D. on

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Always great service in Redlands

johnny k. on

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Nader A. on

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kamel G. on

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DAVID C. on

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Grant is a super star very helpful and courteous. Got me in and out in under 10 min. I was in a rush he came thru flawlessly.

Somnuek P. on

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Very convenient keep up the good work

joseph c. on

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John A. on

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Eric Buza did a very professional job ... well done

STEPHEN C. on

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Very friendly people.

Jonathan A. on

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Make sure all employees respect and show common courtesy to the customers at all time!

Lloyd B. on

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Douglas M on

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Had multiple issues with this experience

doris g. on

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Michael F on

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Moved 1 bed apt east to west coast in 2 fully packed boxes. Everythiny arrived undamaged even with a palette below box that looked a little beat up. Basic, no frills container but it did the job.

Alycia R on

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Horrible customer service on the California end--impossible to get ahold of.

Virginia M on

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good

Nicole C on

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The U-Box system is great but I would recommend using another location than Alabama St. Redlands. They lost my contract, are understaffed, and charged me storage for a U-Box I gave back to them.

jessica e on

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Everything was great!

Melissa D on

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The man that helped me was courteous and as they had phone issues, gave me his personal phone number so he could wait for us if we were late as he closed at five, he offered to stay for us.

Virginia M on

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Latch was not on U Box so had to wait an extra 30-40 min while one was secured so that I could lick the contents. Situation handled well by staff.

Steven H on

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Even with a computer outage, I got very good service picking up the box

V E M on

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great

Arelis B on

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Too many contracts in the works for UBox to be customer friendly. Customer does all communication between parties involved. I will NEVER recommend or use this service again.

Jessica T on

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Uhaul never mentioned an additional $100 fee to release the box. One box is not enough to move a normal studio, no matter what they tell you. Never again!!

V E M on

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Move went without a hitch!! Staff was informed, friendly and efficient! Terrific service!

Sophie Q on

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What a nightmare. Will never use this service again. I will also recommend that everyone find an alternative.

STEFAN H on

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Excellent experience. Ubox arrived 8 days ahead of schedule. Shipped from Los Angeles to New York and everything is as good as new!

EDWARD K on

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you were very helpful. thanks

EDWARD K on

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thank you for the help.

SUZIE B on

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U-Haul and their moving help was excellent and professional. I`m very pleased with all the help I got.

BRIAN V on

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Everyone was professional and helpful.

CINDY S on

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All workers were friendly and very helpful.

ROSEMINA M on

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Redlands Uhaul sets gold standards for all others.Manager Jason Perez: THE Best customer service you`ll find. His team:Evan, Ian,WAY BEYOND highstandards, Patient, helpful. 9months 2uboxes thank you!!

WENES R on

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Best service ever. The Manager Jason Peres was above the expectation. He is excellent !

BRUCE P on

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Jason at the Redlands store was a great help and support in my moving experience. Very knowledgable and quick to respond and provide solutions for my needs. Great Guy!

ROSEMINA M on

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WORST! Stood 3hrs on a Sunday for uboxes prebooked online. *REP SNAPPEDBLAMED* I had 20FT TRUCK rented +PREpaid movers. Rep re-did app 4x, typos, same info. Lost $300+, my acct shows 3x ubox charges!

TINA L on

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Your People helping me have bent over backwards to see that i`m taken care of. Service like this keeps me and my family coming back. Thank You for your excellent customer Service.

JAMES S on

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great location

JAMES S on

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very convenient for my wife who was home alone with the kids.. The manager and U-Box lady delivered right on time. Thanks.

BRIAN B on

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Excelent.

BRIAN B on

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Jesse N. was very helpful, took initiative to make sure this process went smoothly. He is a 5* guy like the rest at the Redlands Location.

KELLY N on

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Excelent Staff at the U-Haul of Redlands.