Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

7,772 reviews

1200 Alabama St   Redlands, CA 92374
(North Of the 10 Freeway)

(909) 793-8448

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(909) 793-8448

1200 Alabama St
Redlands, CA 92374
(North Of the 10 Freeway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

There always nice to us there You made the right choice when you chose Sonia to be your manager

Jess O. 
Rating:
5.0

Quick service

Michael H. 
Rating:
2.0

When I picked up my rental I given the wrong size truck. When I was checking in Sonny told me I would probably need to get gas. No one would come with me to do a walk around I had to do that on my own and the gas cap was not intact to the truck just laying there with a puddle of gas under it. I was given the correct truck after I was told they didn't have any. Just poor service

Mark M. 
Rating:
1.0

Customer service was amazing, location a little sketchy.

Ann N. 
Rating:
5.0

Customer did not leave a comment.

Denver D. 
Rating:
5.0

Very good service

Mike V. 
Rating:
2.0

Not enough staff. Organization of the vehicles and parking. Also the pricing is deceiving.

Andria I. 
Rating:
1.0

Customer Service woman was unprofessional. I was towing my Ferrari 360 Spider. The chains and clips were broken and would not close. When I reported to her upon the return she call a hispanic mannin thr tow hitch area and he threatened me with Violence . He threw gis hat off then tried to inciet me into a fight. As he moved near me in fear for my life I grabbed my 12 year old kids baseball bat and told him to get away from me and finish unhitching the trailor. They did not so I unhooked the trailer myself. Then they told me to never come back. Its amazing the accused me of rude when they send me out with a defective trailir. Reporting it should not have yielded a threat of attack from your employees. If they worked for me both they would be termited. The hispanic man in the trailer department really behaved like some hoodlem wanting to fight a 59 yr old man. How tacky. I have been a customer for over 30 years. When Abel managed this place it ran like a professional enterprise. Now its run like some narko bully enterprise. Fire them or I will not return. Dominic DeBellis

dominic D. 
Rating:
4.0

Attendant was so nice!

carla J. 
Rating:
5.0

Customer did not leave a comment.

Marlissa H. 
Rating:
5.0

Customer did not leave a comment.

Jerilyn L. 
Rating:
5.0

Customer did not leave a comment.

Patti V. 
Rating:
5.0

The gentleman that helped me I wish I had his name was great ! Friendly very efficient ! Both at delivery and drop off I was in an out in no time I give the experience 10 out of 10 or 5 stars

richard C. 
Rating:
5.0

Customer did not leave a comment.

Jen T. 
Rating:
3.0

Don't like having to take pictures of everything to turn in the vehicle. Just lends me to believe you are trying to eliminate the number of workers at the U-Haul location. I had some issues with truck and it took a long time for someone to show up and fix it. Though they did fix it soon after they showed up.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Awesome job everyone! You guys made my difficult day much easier!

Ronald R. 
Rating:
2.0

I had to wait 20 min for someone to show up only to be told the person handling reruns was outside and they could not help me

David B. 
Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
4.0

U-haul Internet/website is very slow.

MARIANO S. 
Rating:
5.0

Customer did not leave a comment.

Jackeline G. 
Rating:
5.0

Customer did not leave a comment.

Louis Z. 
Rating:
3.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

The staff and manager were totally professional and helpful. I absolutely love this store and the people that work there

Robert V. 
Rating:
1.0

The equipment was great! Car was Clean and New . However you need better customer service please!!!! Horrible employees at the counter. New lady that does not know what she is doing could not answer any of my questions regarding insurance or payment. Other was rude treated us disrespect. Never recommending the place just for customer service. Even though you spend alot on new equipment you should teach employees how to treat people.

Mina M. 
Rating:
5.0

Customer did not leave a comment.

Basil T. 
Rating:
5.0

staff was friendly and helpful both picking up and returning trailer. knowledgeable and helpful. the only suggestion to streamline service on especially sunday's is to have 2 cashiers and 1 person handing out the equipment alot of time wasted waiting on customers to back in and hook up equipment. using walkie talkies would streamline operations. i had a 9 am reservation didnt leave with equipment til 9:45 am which wasnt bad i had 6 people in front of me.Staff was communicative and thanked us for the delay.

Jonathan S. 
Rating:
5.0

Sherry the assistant manager was phenomenal. The gas hose to the truck I rented was stolen. Sherry took care of the problem and we were able to finish our move

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

Makara V. 
Rating:
4.0

Customer did not leave a comment.

Monine Z. 
Rating:
5.0

Customer did not leave a comment.

Mario V. 
Rating:
5.0

Only issue was stripped door lock on passenger side. Could not access passenger door with key. To unlock passenger door had to enter from driver side, crawl over to passenger side to unlock door from the inside.

Caroline M. 
Rating:
3.0

Customer did not leave a comment.

Rick N. 
Rating:
5.0

I WOULD RECOMMEND HAVING A FULL TIME ATTENDANT AT THE FRONT CASHIER COUNTER. BUT BEING TIMES ARE HARD TO GET ANYONE TO WORK NOW A DAYS IS VERY HARD. BUT I CAN SEE.THAT YOUR OFF RUNS PRETTY GOOD WITH THE STAFF YOU HAVE. CONGRATS !!

pete O. 
Rating:
5.0

Customer did not leave a comment.

Christine G. 
Rating:
1.0

I didn't order anything wrong number.

Jackie O. 
Rating:
1.0

I have called and asked that my email pls be removed and unused for anyone else's name other then my name that is on the account Cynthia Rivera as someone who is restrained from me used my email and I don't want my personal information to be used unless I myself rent a uhaul thank you

Christopher S. 
Rating:
5.0

Redlands U-HAUL & the manager SONNY is the BEST

Jesus O. 
Rating:
4.0

I ordered a furniture dolly which they did not have which made my move more difficult.

Craig C. 
Rating:
3.0

I rented a van from here and after I was given the keys. I was told you will find the vans location on the license plate. It would of been nice if I was shown which one the van was with there being quite a few parked outside. It was not busy so it's not like it was impossible.

Nicole V. 
Rating:
5.0

Customer did not leave a comment.

Tre A. 
Rating:
1.0

Customer did not leave a comment.

ibrahim M. 
Rating:
5.0

Customer did not leave a comment.

roy T. 
Rating:
4.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

The gentleman who assisted in checking me back in this evening was not only cordial, but courteous, and attentive. Please keep him on your payroll. I plan to be back in December.

Bonnie S. 
Rating:
1.0

Horrible service from management

DANIEL H. 
Rating:
3.0

Customer did not leave a comment.

lorie G. 
Rating:
5.0

Customer did not leave a comment.

TROYE C. 
Rating:
3.0

Customer did not leave a comment.

Gerardo F. 
Rating:
5.0

Fast/freindly customer service.

Gloria K. 
Rating:
5.0

Great customer service. Will definitely go out of my way to use this uhaul in the future

STEFAN C. 
Rating:
2.0

When I picked up my truck at 7:30 am, there was a man doing drugs in the back of the open truck.

Cara H. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Algierjohann R. 
Rating:
5.0

Have more front desk workers. Your employees do an amazing job and work hard without complaining or having an attitude. But you can clearly see there should be a minimum of two maybe three people for the front desk.

BRIAN B. 
Rating:
5.0

I love coming to this one always very professional

Laquitta F. 
Rating:
4.0

Customer did not leave a comment.

Lilia C. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Kerry M. 
Rating:
1.0

The worst. Save you a looooot headache of this non-professional people. You will loose part of your stuff. Have a lot of your favorite things broken. With or without insurance . They will delivery your u-box in your neighbor 2 miles away and will not come back to move it's you will literally have to load your car and make 100 trips to bring your stuff to your house to finish the move. Every penny is a nightmare! Listen to this and save you HEADACHES AND NIGHTMARES! Don't use this service. You will loose EVERYTHING AND YOUR MONEY!

Milene C. 
Rating:
5.0

Customer did not leave a comment.

Anisha J. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

Wonil J. 
Rating:
5.0

Customer did not leave a comment.

JORGE A. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Such friendly & competent employees! Thank you so much for helping us out.

Bronwyn M. 
Rating:
5.0

This was are first time there it was friendly and pleasant doing business

Michele B. 
Rating:
5.0

Staff was very welcoming and helpful.

leilani H. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
4.0

Customer did not leave a comment.

Kris F. 
Rating:
4.0

Customer did not leave a comment.

Carrie L. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

N/A

Guadalupe S. 
Rating:
3.0

Customer did not leave a comment.

Osvaldo B. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Guy help me with the drop off he was very quickly and respectful and kind.

CYNTHIA F. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

I just want to say that Jeremy Mendez was such a wonderful staff of yours. He's very knowledgeable, pleasant and kind.We appreciate him and we hope to see him again as we plan to keep the business with this location. Thank you

Joshua P. 
Rating:
5.0

Best uhaul experience I've ever had

Grant R. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

Rad place love renting from this location no issues just pick up and jam

Sabir M. 
Rating:
5.0

I frequent this location and the manager Sonya has exceptional customer service and I can always can on her and the staff to help me with my rental related questions. Tristan another U-Haul associate who's always their to help me.

NATALIA A. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Even though the manager was out sick.. he got relieved by another good manager Hats off to that manager....

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Henry W. 
Rating:
5.0

Have tanks full of fuel

Sophie G. 
Rating:
5.0

N/A

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

arnold V. 
Rating:
4.0

Customer did not leave a comment.

nancy M. 
Rating:
5.0

Thamx for great service!

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Caroline M. 
Rating:
3.0

Hire more employees

Jacob M. 
Rating:
5.0

N/A

Kenneth S. 
Rating:
5.0

Professional, problem solvers, courteous, customer oriented , hard workers, accommodating/flexible. Thanx for great service!

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
2.0

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.

Olivia P.  |  Overall Experience 
Rating:
3.0

Just that during our ubox pick up it was not pick up on time.It took me 3 days on the phone for someone to finally pick our ubox and that day we are leaving.Driveway needsd to be clear by us.

Michelle B.  |  Overall Experience 
No reviews have been submitted for this location.

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